Honolulu Airport Services

You get what you pay for, I guess. I waited for an hour+ for the shuttle to arrive. I called to see what was going on 3-4 times and was told they were doing other pick ups and "were on the way. Six minutes . . ." When th... moree shuttle arrived, it was empty. At least the driver was nice.

Other then having a few bumps getting the transportation at the airport the over all transportation was good. The pick up at the hotel went smooth. Had smooth trip an drop off went well.

The shuttle took us to and from the airport. It was on time as scheduled, the service was good. The driver was a good driver on the roads. No complaints.

The shuttle was easy to book, the pickup location at the airport was confusing and hard to find. The communication was not very good, however the service when we finally got on the shuttle was very good. The way back to ... morethe airport after our stay was good as well. The driver helped us with our luggage on and off the shuttles, the driver was a good driver on the road as well.

I love the price as $30 for round trip airport and hotel but not the best customer service.
When I got there, I called the number they said on web and email. The guy’s voice was like he didn’t even want to talk… so not ... moreprofessional.
I was waiting for the place and the driver called and he told me to wait about 10 more minutes so I didn’t mind.

The driver arrived and I saw some people got into the van. After the driver picked up us, he asked us where is our hotel individually. They already know where we stay when we booked the shuttle but still asked us.
When he went to the different terminal pick up place and picked up one more couple, he actually returned where we were picked up again.
I was tired since it was late and it’s wasting time. And after he started driving towards Waikiki he got the first hotel to drop off someone, he got annoyed by one of us said wrong hotel name or he didn’t hear right, and he asked us again where we stay!

When we booked the shuttle we already submit the name of hotel, address and phone number so I think the driver already has the list where we stays. It’s not professional and they do business and they should know better.

So I feel price is good but not great compare to Roberts Hawaii and some other shuttle service.

No complaints..They call you to confirm pickup which is great. My family was Picked up in a Mercedes Shuttle van on time along with other families-this was not an issue. Everyone was seated comfortably. The Driver was fu... moren and got us to the airport on the fly. Cheap service. Highly Recommend! Will use again.