Notes

• This activity is wheelchair accessible.
• If less than 4 participants are booked, the activity may not operate.
• Children of all ages can participate in this activity.
• Wheelchair Accessibility: Facilities at the heliport are ADA compliant and the helicopter is equipped with a mobility lift. The chair lifts are able to accommodate passengers up to 250 lbs. However, wheelchairs and oxygen tanks are not allowed on the aircraft or runway. Front Row Upgrade is not wheelchair accessible.
• Do not go SCUBA diving within 24 hours or SNUBA 12 hours prior to your tour. You may snorkel or swim prior to your tour and there is no risk in SCUBA or SNUBA after your helicopter tour.
• The chair lifts are only able to access the rear row of seats therefore guests requiring a chair lift to board the helicopter cannot be accommodated in the front row. **Front Row Upgrade is not wheelchair accessible.**
• Combined front row seat weight must be under 319 lbs for A-Star tours and 470 lbs for Eco-Star tours.
• Front row passengers must occupy their own seats and must be able to refrain from interfering with the pilot and instrumentation. Lap children cannot be accommodated in the front row. In the event of an emergency front row passengers must be able to receive instructions in English and be physically capable of operating exit doors.
• The additional cost for guests weighing 260 lbs (117.5 kg) and over is to secure an adjacent seat that will remain empty for the duration of the flight. This is to help properly balance the aircraft and ensure the comfort of all passengers. For each guest weighing more than 260 lbs, an adjacent, empty seat purchase is required.

• A valid government-issued photo ID
• You must present your VELTRA Voucher upon check-in (printed or mobile confirmation).
• Hats and other loose articles of clothing are not permitted near the aircraft, as they may get pulled up into the rotor, causing damage.
• The cabin of the aircraft is air conditioned. Consider bringing a long-sleeve shirt or light sweater.
• If you plan on taking photographs during your flight, dark clothing is recommended to reduce glare from the window reflection.

• Please call the activity provider the day before to reconfirm your booking. Your voucher has the necessary contact information listed.
• Participants are required to sign a liability waiver at the time of check-in.
• Minors are required to have a parent or guardian sign their liability waiver.
• In accordance with FAA regulations, each guest will be weighed upon check-in to ensure proper balance of the aircraft. Misrepresentation of body weight prior to check-in could result in denial of service without refund.
• You must check-in at least 45 minutes prior to your activity start time.

• The activity schedule is subject to change or cancellation due to weather or traffic conditions.
• The activity provider does not assume any responsibility for your valuables and/or personal belongings.
• The tour guide has full discretion to refuse service to customers based on attire, behavior, physical fitness and condition.
• This activity may be changed or canceled for your safety, medical issues or comfort.
• In response to COVID-19, this activity provider is implementing the following safety & sanitation measures:
  1. A customized health and sanitation program that meets or exceeds CDC guidelines
  2. Adhere to Helicopter Association International (HAI) COVID Clean Program standards
  3. Disinfection of public areas and helicopters
  4. Disposable masks and gloves will be available
  5. Hand sanitizer dispensers placed at entrance, lobbies and briefing area
• 6. Health and temperature check before every shift
  7. Practice social distance whenever possible
  8. Wear Personal Protective Equipment depending on the role and responsibility of employee
  9. Disinfect ALL surfaces with proper cleaning products throughout the day
  10. Disinfect aircraft and equipment after every flight
  11. The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized
• The guests are required to follow the COVID-19 safety guidelines below:
  1.Complete A COVID Prevention acknowledgement form will be completed for each part.
  2. Pass mandatory 14 day quarantine or have negative test result within 72 hours of boarding their flight to Hawaii
  3. Facemask must be worn at all times and in the aircraft (even before entering the property)
  4. Temperature check prior to check-in
  5. Practice social distance whenever possible

• You can book a maximum of 6.