Clean car on time and communicated and updates in plans

It was so nice to arrive at the airport and be greeted with a lei. Our greeter was so kind and offered to take a picture of our family with our leis. He seemed genuinely happy for us to have arrived on his island. This w... moreas a surprise for my family so it was great to see their faces. The leis lasted all day. Two things to note: my flight info changed at the last minute and I was nervous that I would lose the money I paid and they wouldn’t be there when we arrived. I called multiple times, but the time difference didn’t let me catch them in the office. Someone did call me about my flight change, but I was in the air. I was pleasantly surprised to see the greeter there. But definitely call them if anything like that happens to you. Secondly, (in my own little world) I was expecting to be the only one greeted, but it’s one greeter for all the people who buy this package, so we waited for the family ahead of us who were greeted and took pictures. It almost ruined the surprise for my family, but since they had no idea this was happening, they waited patiently for me to turn their attention toward the greeter. They were still surprised.

They never showed up!!! Called Speedi Shuttle to see where the shuttle was after waiting for another hour and was told to contact a taxi to get picked up. I will never use this service again as it is a scam!!!

We paid for the ride and a Lei greeting well in advance of our trip. Plenty of time for someone to figure out they don't do Lei greetings at the airport in which we arrived.
We didn't get it, so I called to find out wha... moret happened. That's when I was informed there was not ever going to be a Lei Greeting. I've been trying to contact the company for a couple of days for my $30 refund and can't seem to stir up a human for help.
The shuttle was waiting for us and the driver was friendly. He pointed out some restaurants we should try near our Airbnb.
Aside from the lack of communication and needing a refund, I'm happy with the transportation we received.

Great value. My driver was right on time, super nice, excellent driving , and got me to the airport with time to spare! Would definitely use this company again. Mahalo!

Beautiful leis and a very kind lady who presented the leis and gave us guidance on where we'd find our luggage and car rental.

Mahalo