The driver was very kind and courteous. I liked the fact that he communicated with me about the travel time and that he had other passengers to pick up. Communication is key! We had good conversations along the drive which made the ride more enjoyable. Even though he talked to me along the drive, he never took his eyes off the road. I could tell that he was a careful driver. I appreciated that! Thank you!
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Attended as: | Solo Travelers |
Activity Date: | 2022/09/18 |
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If ever you go to Hawaii this is a must to be able to have the whole Hawaiian experience it’s a beautiful process and an amazing experience to just always remember after all it’s one thing Hawaii is known for so give it a try I don’t think you’ll be disappointed.......
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Attended as: | Couples |
Activity Date: | 2022/09/16 |
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Very polite and experienced and told where things were as we passed them I was straight up sick be he was a very safe driver
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Attended as: | Couples |
Activity Date: | 2022/09/16 |
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Driver was on time polite and efficient. What else is needed. Already booking return trip for the family,,.......
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Attended as: | Families with Young Children |
Activity Date: | 2022/10/03 |
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Fully recommend this service. I used this company from the airport to my hotel and then back to the airport at the end of my vacation. Booking was easy, drivers were great and the cost was far lower than an Uber or cab.
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Attended as: | Solo Travelers |
Activity Date: | 2022/09/11 |
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We wouldn't use any other airport shuttle service. Always consistent and timely.
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Attended as: | Couples |
Activity Date: | 2022/09/18 |
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Amazing service, fast efficient and convenient
Highly recommend
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Attended as: | Solo Travelers |
Activity Date: | 2022/09/03 |
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Prompt pick up to and from the airport to the hotel and the driver was very informative and polite. Would recommend and will always use this service every time I visit Waikiki
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Attended as: | Friends |
Activity Date: | 2022/04/22 |
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Thank you for the hassle free pickup from the airport and also taking us back to the airport at the end of our holiday. Will definitely use your company again! Transport was clean, driver very helpful.
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Attended as: | Couples |
Activity Date: | 2022/08/16 |
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A great shuttle service! Nice and easy! The drivers were friendly, and came to and from the airport on time.
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Attended as: | Solo Travelers |
Activity Date: | 2022/08/30 |
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I love Driver. Hope to see her when I return to Airport.
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Attended as: | Families with Young Children |
Activity Date: | 2022/08/23 |
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The person delivering the lei was super nice and even offered to take our photo! I thought it was a cool experience to land in Hawaii and receive leis. I think if it is your first time visiting or you’re coming for a special occasion that it is worth getting one!
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Attended as: | Families |
Activity Date: | 2022/08/19 |
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This was a great surprise to welcome my parents to Hawaii for their 52nd anniversary. The greeter was holding a pleasant sign with their names that wished them Happy Anniversary. He was very polite and took a group photos for us with our phones. It was a fabulous old fashioned way to welcome my parents to the Islands!
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Attended as: | Families |
Activity Date: | 2022/07/20 |
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The drivers were friendly, courteous and professional.
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Attended as: | Solo Travelers |
Activity Date: | 2022/07/19 |
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Easy process, quick and convenient. Easy to find bus and girls outside baggage area. Will definitely book again on next trip
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Attended as: | Couples |
Activity Date: | 2022/08/10 |
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It was the perfect ride from pick up to drop-off at hotel. The staff from dispatch people to airport staff and drivers are super wonderful and courteous people. They really know how to take care of there customers!
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Attended as: | Solo Travelers |
Activity Date: | 2022/07/31 |
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We decided not to rent a car while in the Waikiki area. This shuttle was the perfect solution to getting to and from the airport. They were on time picking us up from our hotel and were only a phone call away when we arrived at the airport. Both of our drivers were polite and courteous and the driver taking us to our hotel had a lot of tips on places to go while we were there:)
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Attended as: | Families |
Activity Date: | 2022/07/04 |
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Fly shuttle was a great way to get back and forth to the airport. They were on time and very helpful. Contacted you ahead of time to make sure everything was set. The pick up and drop offs were convenient.
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Attended as: | Couples |
Activity Date: | 2022/07/25 |
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Thank you for meeting my clients. - they were sending photos before they ever claimed their luggage.
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Attended as: | Couples |
Activity Date: | 2022/07/22 |
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My clients arrived in Hawaii, and were immediately greeted with a text to help them find their leis at baggage claim. The company had a sign with their names listed, and their lei's ready to go. I can't wait to use this arrival surprise in the future!
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Attended as: | Couples |
Activity Date: | 2022/07/17 |
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Didn't show up to pick us up at the airport. Left us stranded and ended up in a taxi. Big waste of money.
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Attended as: | Couples |
Activity Date: | 2022/07/16 |
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Fly Shuttle Airport Transportation were in touch with us with pick-up times and the exact location on our pick-up from our hotel. This was very helpful since there were lots of shuttle vans picking up for transportation. They were on time and dropped off passengers at their prospective airlines.
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Attended as: | Couples |
Activity Date: | 2022/06/16 |
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Excellent punctual service with friendly drivers and immaculately clean vehicles
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Attended as: | Couples |
Activity Date: | 2022/06/30 |
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I have used fly shuttle a few times over the last few months, I booked and even called 24hrs to confirm. Drivers have been late or arrived to the wrong locations. My suggestion is to wait outside airport/hotel 30 mins early if they don’t arrive within 15 mins call the number and ask where they are. Once my driver overslept but arrived another time they went to the wrong place/ they did refund but that doesn’t help when you need to get to the airport. Travelled with friends and they had similar experiences. Fine if you have plenty of time and quite relaxed but wouldn’t bother if more than 2 of you. Uber to airport is only the cost of 1.5 of this shuttle.
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Attended as: | Friends |
Activity Date: | 2022/06/11 |
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We had scheduled Fly Shuttle to pick us up at our Waikiki hotel to take us back to the HNL airport. I received a call from a Fly Shuttle dispatcher the day before our departure; she told me over the phone that we would be picked up at our hotel the next day between 1:00 and 1:15 pm (which was fine). On our departure day, I called Fly Shuttle at 12:45 pm just to confirm the pickup-I was told everything was fine, and to look for the shuttle around 1:00 pm. At 1:15 pm, with no shuttle in sight, I called Fly Shuttle and was told that the driver would arrive within 10 minutes. At 1:30 pm, with no sign of the shuttle, I called again. This time the dispatcher told me there had been a mix-up, and that there was no shuttle available to pick us up until the 2:00 - 2:15 pm window. It was a 30 minute trip to the airport, and our plane started boarding at 3:40 pm. I told the dispatcher to cancel our pickup, and that we would take a cab. The dispatcher apologized and said that I would receive a refund for that portion of our trip. It's been over 2 weeks, and NO REFUND! This is unacceptable and very unprofessional. I absolutely DO NOT recommend Fly Shuttle transportation service!
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Attended as: | Couples |
Activity Date: | 2022/06/05 |
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Arrived in 5 min after calling FlyShuttle. Thank you
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Attended as: | Solo Travelers |
Activity Date: | 2022/06/22 |
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My lifesaver
The only shuttle I chanced upon moment I step out of airport
We ain’t got nothing at the airport exit
Dedicated route for smaller group meaning you get to your destination in no time
The thing is, I arrived a tad earlier, too early at the hotel they refuse to check me in. Then again the daily lies with the hotel.
Might not be the cheapest option out there, but I am glad with the service rendered overall
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Attended as: | Solo Travelers |
Activity Date: | 2022/05/29 |
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Booked the first time, they never showed and apparently went to the wrong hotel and blamed me. Second time arrived but the driver slept in so was 30 mins late for an international fight pick up. I mean they are cheap so worth trying but just leave plenty of time and make sure if they are more than 5 mins late to call and ensure they are still coming don’t just wait.
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Attended as: | Friends |
Activity Date: | 2022/05/29 |
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They asked that we give our arrival information and then to call once we got our bags. After waiting 40 mins for the bags to come we figured they probably built that into the lead time, so we call and are told it will be another 30-35 minutes for the shuttle to arrive. Why even book a time then? After waiting 40 mins for a “grey sprinter” a black sprinter shows up and - surprise- they didn’t know we were bringing surfboards, even though we paid extra for them. Got into the van and then waited another 20 minutes for another group to finish getting their bags before finally leaving them for “the next shuttle”. I believe they put multiple reservations together because the other people on the shuttle were groaning even louder than we were. Tried to charge extra for the surfboards we’d already reserved. All in all took 1.5 hrs to get to the hotel. Will be taking any other ride next time.
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Attended as: | Couples |
Activity Date: | 2022/06/15 |
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The driver had arrived right on time and cheerfully greeted my family and I despite it being early in the morning. We were treated with great communication as well as a smooth and safe ride. I will definitely be using this service again!
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Attended as: | Families |
Activity Date: | 2022/06/06 |
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Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Aloha Rachel!
Thank you for your wonderful review! Jonny had a great time with the couple, and I will inform him of your praises. We look forward to servicing many more clients in the future.
Mahalo!
-- Jesse I.