All Reviews for Airport Transfer & Services

The local desk was easy to understand and very helpful. It was unfortunate that the wait time was long. It would be helpful if you could provide information about the wait time. Also, since the arrival time can be predicted in advance, I would like to request that measures be taken to reduce the wait time.

現地デスクが分かりやすく親切でした。
待ち時間が長かったのが残念でした。待ち時間を案内していただけると助かります。
また、到着時間は予め予測できるので待ち時間が少なくなるよう対応をお願いしたいです。

Since it wasn't a tour, I was unsure until the last minute about how to get from Honolulu to the airport for my return flight, but I'm glad I requested Just Service. The driver was cheerful and kind.

ツアーではなかったので、帰国便の為のホノルル→空港の移動をどうするかギリギリまで迷いましたがジャストサービスをお願いしてよかったです。ドライバーの方も明るく親切でした。

It was easy to find the bus after getting off at the airport, and the staff were all cheerful and helpful! Unlike taxis, the fare included tips, which was reassuring.

空港降りてから、バスまでも分かりやすく、
係員の方も皆様明るく対応が良かったです！
またタクシーと違ってチップ込みだったので、その点も安心でした。

Very professional and sweet greeter met us with beautiful flowers. Well worth the money! Thx!

When I went to Hawaii, I only used the service to Waikiki. I feel like the prices have been increasing year by year... Until around before COVID, it used to depart from the left group exit area, but in the past few years, it has been departing from a closer location at the individual exit, so I will try departing from the individual exit next time. I waited about 15 to 20 minutes for departure, and it took about an hour to reach my hotel in Waikiki. This is the usual timing for me. Unless there is a significant price increase, I think I will use it again next time.

ハワイに行った時はワイキキ行きのみ利用しています。年々値上げしている気はしますね…
コロナ前頃までは左の団体出口側から出た辺りから出発していましたが、ここ数年は個人出口側から出た方が近い場所から出発していますので、次は個人出口から出てみます。
大体15〜20分くらい待って出発し、乗って1時間程でワイキキのホテルに着きました。毎回こんな感じの時間です。
大幅に値上げしていない限り、次も利用すると思います。

The pickup location is easy to find. We waited a little for the shared ride to depart, but it was smooth to get on. It takes some time as it stops at several hotels. It's cheaper than a taxi, but there are some affordable options with Uber, so depending on the number of people, Uber might be a better deal.

ピックアップの場所はすぐに分かります。
乗り合いのため出発まで少し待ちましたが、すんなりと乗れました。
いくつかのホテルを回るため多少時間はかかります。タクシーよりは割安ですが、Uberだと安いものもあるので、人数によつてはUberの方がお得かもしれません。

Self explanatory. They are supposed to be within reach once we get out of airport.
But, we spent 2 hours looking high and low.

Staff were rude because they weren’t English-fluent, and were condescending and not-one-bit helpful when spoken English too.

The pickup arrived just a little earlier than the meeting time. The meeting point was easy to find. The driver was pleasant.

待ち合わせ時間よりほんの少し早く迎えが来た。待ち合わせは分かりやすかった。
運転手の方は感じがよかった。

It was a transfer from Kona. There was a staff member in front of the baggage claim area calling out guests' names, which made it easy to understand. Once all the guests gathered, they took us to the car location.

コナからの移動でした。荷物受け取り場所の前に係員がいて、お客の名前を呼んでいて分かりやすかった。お客がそろったら車の場所に連れて行ってくれた。

The pickup point from the airport was different from before COVID, which was a bit confusing, but I was able to board smoothly. The pickup from Waikiki to the airport was right on time.

空港からの乗場がコロナ前と違って戸惑いましたが、スムーズに乗車できました。
ワイキキから空港は時間ぴったりのお迎えでした。

In time ad very kindly. The mini bus arrive in time and the driver help us to put luggage into the correct place.

Greeter met us as we expected and was very welcoming. The flowers were fresh and beautiful. Exceeded our expectations.

Due to the increase in passengers for the Honolulu Marathon, the meeting point was suddenly changed. The reservation change made online was not communicated to the staff on-site, resulting in a lengthy check-in process. On the other hand, the driver was kind.

ホノルルマラソンの乗客増で、待ち合わせ場所が急遽変更。都合でWEBで予約変更したのが現場に伝わっておらずチェックインに時間がかかりすぎ。一方、運転手は親切でした。

After touring hotels around Waikiki Beach, we were picked up. I think we only stopped at the Sheraton Hotel after our hotel.

It was fully booked, and there were passengers from about three different countries, but the driver humorously checked in with everyone, and we arrived at the airport feeling warm and cozy.

We were healed by the Hawaiian spirit right until the very end.

ワイキキビーチ界隈のホテルを巡ってから、ピックアップしてもらいました。私たちのホテルのあとはシェラトンホテルに寄ったくらいでしょうか？
満席状態で、３カ国くらいの乗客がいましたが、ドライバーさんはユーモアたっぷりに確認していて、ほっこりしながら、空港に到着しました。
最後の最後まで、ハワイアンスピリッツに癒やされました。

I used this service for a round trip between the airport and the hotel for a day trip to a remote island on an early morning flight. I was picked up at the hotel at 3:30 AM, and although I had to wait, the driver arrived after about 45 minutes. Well, since it was a Hawaiian driver, I thought it was just island time, so it wasn't a big deal. On the way back, there was a staff member waiting for me at the baggage claim area, which was easy to understand, and it was nice to have a private transfer.

朝早い便で日帰りで離島に行くのに空港とホテルの往復で利用しました。
朝は3時半ホテルピックアップなので待っていましたが45分くらいに来ました。まぁハワイのドライバーさんだし、島時間だからこんなもんかなーと思っていたので特にでした。
帰りは荷物受け取りの場所で係の方が待っていて下さり、わかりやすくまた貸切状態でよかったです。

It was usually a large bus, but this time it was a small van. However, the seats were spacious and the ride was comfortable. Since there were few passengers, there were also fewer stops until we reached our hotel, and we arrived in no time. It was very convenient.

いつもは大きなバスですが今回は小さなバンでしたが座席は広々として乗り心地は良かった。客数が少なかったので目的のホテルまでの停車数も少なくあっという間に到着。とても便利です。

Picking up my luggage from the flight from Hawaii Island was really smooth, as I was able to complete the procedures at the counter right away and was guided to the shuttle. Since tips were included, I didn't have to worry about that and felt relaxed.

ハワイ島からのフライトで荷物をピックアップし、すぐに場内にあるカウンターで手続きができ、送迎車に案内され本当にスムーズでした。
チップ込みなのでその辺も心配なく、気楽でした。

Traveling by bus was convenient since we had a lot of luggage on our family trip. The timing was also accurate. They helped with loading and unloading our heavy suitcases.

家族旅行で荷物が多かったので、バス移動は楽でした。　時間も正確でした。重いスーツケースの積み下ろしもやってくれました。

I used the round trip service from the airport to the hotel. Since it was just two adults, I was unsure whether to share a ride, but I was able to request a pickup at my preferred time, so there was no waiting time and I could use the time effectively. The drivers were different for the outbound and return trips, but both were polite, so I’m glad I chose this service. I would like to use it again.

空港ーホテル往復を利用しました。
大人２人だけなので乗り合いにするか迷いましたが迎えが希望時間で申し込めた
ので待ち時間などなく有効に使えました。
ドライバーさんも行き帰り別の方でしたがどちらも丁寧な方でしたので頼んで
良かったです。また利用したいと思います。

I was able to enjoy a luxurious time while taking in the scenery from the airport to Waikiki. Since it was private, I could maximize my time in Honolulu without wasting any, which was very nice.

空港からワイキキまで、景色を楽しみながら、優雅な時間を過ごすことができました。プライベートなので、無駄な時間を使うことなく、ホノルル滞在の時間を最大に持つことができたので、とても良かったです。

I arrived at the domestic terminal after traveling from the Big Island to Honolulu. Right after exiting, there was a counter. They were very kind and helpful in guiding me.

ハワイ島からホノルルへ行きましたので国内線ロビーに着きました。出てすぐにカウンターがありました。とても親切に案内してくれました。

I called to change the pickup time considering the traffic congestion on the day, but I was really relieved that the driver arrived as scheduled.

当日になって交通渋滞を考えてピックアップ時刻を変えたいと思って電話しましたが、連絡通りに迎えが来て本当に安心しました。

Greeter was there waiting. My niece was walking towards him and she was amazed. Incredible experience. 100 percent worth it!

Asked for a vehicle to accommodate 2 wheelchairs, but the vehicle could only handle one.

Very Prompt, and Helpful!
Would recommend, made it easy to get to our destination without any stress.

The staff communicated in basic English, but they assisted us immediately when we showed the voucher. Since we were staying at Hilton Hawaiian Village, we arrived second. I carried my suitcase to the exit myself when getting off, but the driver helped with unloading. We gave a tip, but it was impressive to see the driver’s puzzled expression when some of the other passengers did not.

基本英語での対応でしたが、バウチャーを見せるとすぐに対応してもらいました。宿泊がヒルトンハワイアンビレッジだったので二番目に到着しました。
スーツケースは下車時は自身で出口まで運びましたが、ドライバーがおろすのは手伝ってくれました。
私たちはチップを渡しましたが、他の乗客の一部が渡さなかったので、ドライバーが怪訝な表情をしていたのが印象的でした。

I used the shared shuttle to the airport for the first time in a while. I was a bit concerned about the arrival time due to traffic, but the driver managed to avoid the congested roads and we arrived at the airport relatively quickly. Thank you very much.

暫くぶりに混載車で空港まで利用させて頂きました｡
渋滞によりちょっと到着時間が気掛かりでしたが、ドライバーさんが
混雑した道路を避けてか比較的早く空港に着くことが出来ました｡
有難うございました｡

I used the airport transfer service. While waiting for my luggage, they approached me, and the procedures and transfer were smooth, arriving on time. Thank you very much.

空港からの送迎に利用させて頂きました｡
手荷物が出てくるのを待っている時に声を掛けて頂き手続きも移動も
スムーズで時間通りに送迎して頂きましたました｡
有難うございました｡

I requested airport transportation from the Hilton Grand Islander in Waikiki. They arrived early, handled my suitcase with care, and dropped me off right in front of the JAL check-in counter, which was a great help. The driver was very friendly and also assisted another family with their baby stroller and luggage, making for a very positive experience.

ワイキキのヒルトングランドアイランダーから、空港送迎で、迎えをお願いしました。早めに着いてくれて、スーツケースも丁寧に運んでいただき、JALのチェックインカウンターの目の前で、降ろしていただき大変助かりました。
もう一組のご家族連れの方たちのベビーかーや、荷物も優しく降車のお手伝いをしていて、とても、好感度の高い運転手さんでした。

I used the service from the airport to the hotel. The driver was considerate and polite, making my experience comfortable. I will use it again.

空港からホテルまで利用しました。
ドライバーの方は気配りができ、丁寧な方で快適に過ごせました。
また利用させて頂きます。