Takes forever

Posted on: 2022/06/17

They asked that we give our arrival information and then to call once we got our bags. After waiting 40 mins for the bags to come we figured they probably built that into the lead time, so we call and are told it will be another 30-35 minutes for the shuttle to arrive. Why even book a time then? After waiting 40 mins for a “grey sprinter” a black sprinter shows up and - surprise- they didn’t know we were bringing surfboards, even though we paid extra for them. Got into the van and then waited another 20 minutes for another group to finish getting their bags before finally leaving them for “the next shuttle”. I believe they put multiple reservations together because the other people on the shuttle were groaning even louder than we were. Tried to charge extra for the surfboards we’d already reserved. All in all took 1.5 hrs to get to the hotel. Will be taking any other ride next time.