All Reviews for Family & Accessible Travel

Awesome crew. Everyone had a great time snorkeling and sailing.

I was supposed to be snorkeling at the sandbar by now, but I couldn't get picked up at the designated location. After struggling with the poor response from the tour company, I ended up wasting time and didn't want to inconvenience the other participants who were already there, so I reluctantly decided to forgo the tour.

Until now, I thought I didn't need the phone function on my smartphone as long as I had internet access, but without a public phone and not being a guest at the hotel where the meeting point was, it became an essential function for me.

It was already challenging to make a call without leaving the meeting point the tour company specified, and after waiting for 30 minutes, I had to ask the hotel reception if there was a public phone. Thanks to the kind receptionist, I was able to contact them using the hotel phone.

At that time, I was told to call a taxi using an app, and although I tried to download the app and request a ride, the poor internet connection caused repeated errors. As the meeting time approached, I had to sadly give up.

Even calling to inform them of my cancellation was a struggle, and in the end, I had to rely on the JAL Pack reception to make the call for me to complete the cancellation. For someone like me, who couldn't use the phone and has limited English skills, it was an exhausting two hours.

If the tour company had arranged a taxi when I contacted them, I might have been able to participate. If I could have communicated via LINE, they might have realized my situation sooner and come to pick me up. I have many requests now, but it was a painful lesson for me.

Today was the only day during my stay when the tide allowed me to see the sandbar, and it's unfortunate that I couldn't reschedule for another day. Both the tour company and participants need to consider how to properly handle emergencies.

本当は今頃サンドバーでシュノーケリングをしてたはずなのに、指定場所にピックアップに来てもらえず、ツアー会社に連絡したその後の対応の悪さに苦労した挙句時間を費やし、すでに現地にいる他のツアー参加者に迷惑をかけたくなかったので、仕方なく参加を断念しました。
今までネット環境さえあればスマホの電話機能なんて必要ないと思っていましたが、公衆電話もなく集合場所のホテルの宿泊者でもない私にとっては、必須の機能でした。
ツアー会社の言う集合場所から離れずに電話することがまず難関で、30分待って仕方なくホテルのレセプションで公衆電話があるかどうかを尋ね、親切なレセプショニストのおかげでホテルの電話で連絡させてもらえました。
その時にアプリかなんかでタクシーを呼んで現地まで行ってと言われて、アプリをダウンロードして配車を試みるも、ネット状況が悪くて何度もエラーに。そのうち現地集合時間が迫り、泣く泣く断念することに。
断念するとの電話連絡もひと苦労し、結果JALパックのレセプションに泣きつき、電話をしてもらってキャンセル連絡完了。
電話を使えず、英語も拙い私にとっては、クタクタに疲れた2時間でした。
ツアー会社に連絡した時にタクシーの手配をしてくれれば参加できたかも、LINEで連絡できたらもっと早く気づいてもらえてピックアップに来てもらえたかも。今はいろいろ要望もありますが、私も手痛い勉強になりました。
滞在期間中、唯一サンドバーにお目にかかれる潮位だった今日、他の日にリスケが出来ず残念です。
緊急時の対処がきちんとできるかどうか、ツアー会社も参加者も考えなくてはいけませんね。

The captain and crew were great and had a good vibe! The foreign passengers I sailed with were also fun, making it a very enjoyable experience! The view from above, looking at Waikiki, was absolutely amazing!

キャプテン、クルーの方、ノリが良くて良かった！
また一緒に乗船した外国人の方もノリが良くて非常に楽しかった！
景色も上空からワイキキを眺められて最高に気持ちよかった！

I went snorkeling to see fish, and I was able to swim with a considerable number of honu (sea turtles)! The crew spoke Japanese, so I was able to enjoy the activity with peace of mind! One thing I felt was that changing clothes, which was optional, is actually a must. (It's cold to return on an air-conditioned bus in a swimsuit.)

魚をみるためのシュノーケリング目的で行ったのですが、かなりの数のホヌと一緒に泳ぐことができました！
クルーの方も日本語が通じたので安心してアクティビティを楽しめました！
ひとつ感じたことは、持ち物で任意だった着替えは必須です。(水着で冷房のきいたバスで帰るのは寒いです)

What a fantastic couple of hours spent on this experience.
Greatly run and great guides.

I would highly recommend this tour and location.

Even if you have not seen the movies shot on the property the landscape alone is worth going for.

We had a lovely time at the Luau. We were celebrating my sons & his friend graduation from High School.

I was looking for a hula dance show and found this one! The buffet and drinks were delicious, and the content of the show was very enjoyable, so I was very satisfied. However, there were two disappointing points.

The first was that there was quite a bit of time between the meeting time and when the buffet started. We had a tight schedule before, so we rushed over, but I thought it would have been fine to take our time if we had known about this gap.

The second point was that the show tickets indicated that VIP seats were on the first floor and normal seats were on the second floor, but in reality, the VIP seats were up to the 3rd and 4th rows, and everything beyond that was normal. Given the significant price difference, I wondered if the quality of the seats was really that different.

Overall, I was satisfied, but I felt that I might not have needed a VIP ticket after all.

フラダンスショーを探していて、このショーを見つけました！
ブッフェとドリンクも美味しく、ショーの内容もとても楽しくて大満足でした。
ただ、残念だった点が2点あります。
一つ目は集合時間からブッフェが始まるまでに時間がかなりあったこと。私たちは前の予定がギリギリまであったので、急いで向かいましたが、この時間があるなら急がなくて良かったなと思いました。
二つ目は、ショーのチケットはVIPが1階席、ノーマルが2階席と書いてありましたが、実際は3.4列目までがVIP、それ以降がノーマルで、こんなに価格差があるのに、それほど席のよさは変わらないかも？と思いました。
全体としては満足ですが、VIPチケットでなくてもよかったなと思うところもありました。

Ryan and his cousin were amazing! They were extremely kind, energetic, and you can tell they love their job and the company they work for! It was our first excursion in Kauai and it definitely was a memorable experience. Will definitely recommend this company for anyone interested in ATV tours.

Our family had a great time! The kids (ages 12, 10, and 6) all loved it, we learned a lot about the history of the area, and we got some amazing photos. Would definitely recommend!

Thank you for the enjoyable tour. Everyone was very friendly and it felt great. I had a child with me, and they were very considerate, which was a big help. Thank you very much. However, I was a bit disappointed that the weather was cloudy and cold, and the tide wasn't fully out.

この度は楽しいツアーありがとうございました。
色んな方に気さくに話されており凄くいい感じの方でした。子どもが居たのですが凄く気にもかけて下さり助かりました。ありがとうございました。
ただ天気が曇りで寒かったのと潮が引き切っておらずだったところが残念に思いました。

This was an awesome and easy guided day, with a bonus of entrance to BSB, where you need to go through the hassle of setting resos so it is awesome they do it for you.

Absolutely beautiful experience. Delicious buffet style food and open bar. Wonderful entertainment.

We had the best time! The crew was fabulous, attentive, and knowledgeable. This was my family’s favorite thing we did on Kauai, and we did a lot of things without having to snorkel which was a plus for us!

Everything was safe and organized and they provided plenty of cold water. Be prepared for a bit of tough walking on back roads!

I participated with three senior members... I experienced kayaking and SUP for the first time, and I had a great time. The local staff were professionals at creating a relaxed atmosphere, and I never felt uncomfortable; I truly enjoyed being among the young people. While I'm still energetic, I want to challenge myself with many more activities. The return shuttle bus was really cold, so it's essential to have something to wear in addition to a towel.

シニアメンバー３人で参加しました…
カヤックにSUP、年甲斐もなく初めて体験しましたが、楽しく過ごせました現地スタッフの人達も場を和ませるプロで一つも嫌な気分にはならず、ホントに若者に混じって楽しませていただきました
元気なうちにまだまだやりたい事チャレンジしたいです。帰りの送迎バスはすごく冷え冷えで
タオルのほか羽織る物必須ですね。

Amazing views, super friendly staff, felt very safe, all in all a great family experience!

The river tube tour was awesome almost half of it was in caves. Definitely worth the cost and time to add it to your trip

very friendly crew- gets to know you as you make your way out to the coast line. Then they provide you with a spectacular tour of the coast while sharing knowledge about the history of the coast line, Hawaiian culture and general ocean sea life.

A fantastic experience that I would recommend for anyone to experience.

Amazing views and a very friendly staff!! Zip lining over the falls was beautiful. Thank you to the staff

Loved the view from above! Gorgeous day on the water

Gorgeous courses with awesome guides, felt safe and had a blast!

Clear bottom viewing which is awesome, our family loved the experience.

What a day filled with fun!!! Thank you for the team for putting together an amazing day.

Family loved this tour! Make sure you book all guests though!

Yummy food and evening full of entertainment! Perfect on a Hawaii getaway

It was cool that the whole tour wasn't following the guide but at some parts you were allowed to open trot the field.

Nice and easy to have ready for the event! Thanks for the help in setting up.

Best part is the telescope viewing of the stars at night!!

Great boat day and it gives you spectacular Na Pali views!!