Reviewed by: ちなみ
I was really moved when I got to see the last one up close after seeing it about three times! I participated with my mother and only had my phone, but I was satisfied with the videos I captured! If I had to say something, I wish I could have seen the jumps from closer up, so I gave it four stars. Also, since snacks and drinks are paid, it's better to bring something with you.
It took about 20 minutes to get there by rental car from the hotel, and there was a large public parking lot near the port, which was convenient! I also recommend exploring the town of Lahaina right after it ends.
3回くらい見えたうちの最後の1回がとても近くで見れて感動しました!私は母と参加して携帯しかなかったのですが十分動画におさめられて満足です!強いて言えばジャンプをもっと近くで見たかったな〜という感じなので星4つにしました。あと軽食も飲み物も有料なので何か持って行ったほうが良いです。
ホテルから20分くらいでレンタカーで行きましたが港の近くに広い公共の駐車場があったので便利でした!お昼におわってそのままラハイナの街を散策するのもお勧めです。
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| Packages: | 【2人目無料!】人数限定モニターツアー |
| Attended as: | Families |
| Posted on: | 2017/12/08 |
| Activity Date: | 2017/12/07 |
Reviewed by: Michelle
My little family of 3, husband and my 3 month old, went on this whale watching excursion and it was the highlight of our trip! I was very excited to find out that infants are welcome aboard. The entire crew was very informative, fun, and did everything they could to help the everyone spot some whales. We were so lucky to cruise with hundreds of spinner dolphins right below us. We even got close enough to spot a whale even though we were told it was early in the season. O would recommend bringing binoculars if you have some and a jacket because it definitely gets chilly and windy out there. Thank you to the entire crew for making my dream of seeing the whales come true!
| Rating: | |
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| Packages: | Special Deal! 2-for-1 Review Rebate - Whale Watch |
| Attended as: | Families with Young Children |
| Posted on: | 2017/12/08 |
| Activity Date: | 2017/12/05 |
Reviewed by: Cori
We didn't get to either spots listed in the title of the tour due to weather. Maybe, in the future, they can offer a discounted 2nd trip so you can actually get to Molokini Crater. They don't offer that, so you get what you get. The "glass bottom" boat is also a deceiving description of this boat. Don't go based on this alone. The area we went was suitable for a relaxed first time snorkel. Lots of people, but my Mom still got first class treatment due to her fear of the new adventure. Heather ensured she felt comfortable in the gear and went into the water with her to get her comfortable to go off on her own! It was a very good experience, although I would not take a tour like it again. I would opt for something with less people on a smaller boat, for sure. If you choose to purchase the photos at the end, make sure you sought him out to actually take some pictures of you first or you will just have a lot of pictures of other people. The pics he took of my Mom are really good, although there are none of me while snorkeling. But, there were a LOT of people, so how could he possibly get pics of everyone.
All in all the boat was clean, the people were nice, and the snorkeling was really great! The food was pretty good, too.
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| Packages: | Standard Package |
| Attended as: | Solo Travelers |
| Posted on: | 2017/12/07 |
| Activity Date: | 2017/11/21 |
Reviewed by: Amber Walker
The crew on the tour were professional and courteous right from the start. We were all anxious to see whales and our boat got right out there and we started seeing whale spouts. The boat was always on top of where the whales were. Through out the entire ride, the captain was incredibly knowledgeable and answered all questions. The boat itself was well stocked and very clean. There were plenty of tabkrs inside and on top, as well as seats on the front and back. Everyone had a place to sit and could see the action from anywhere on the boat. The end of the tour was the most incredible. Two whales swam literally under the boat and came out in front of the bow. Seeing how big these amazing creatures were so close was a once in a life time experience. Both whales came up for air at the front of the boat. The whales seemed as curious about us as we were about them, and hung out around our boat for a good fifteen minutes. I highly recommend this tour and their company for an incredible whale watching tour!! The experience is excellent for couples and families with children of all ages. My one bit of advice would be to show up twenty five minutes before check in as it was very busy and took some time to find a parking spot.
| Rating: | |
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| Packages: | Special Deal! 2-for-1 Review Rebate - Whale Watch |
| Attended as: | Couples |
| Posted on: | 2017/12/04 |
| Activity Date: | 2017/12/04 |
Reviewed by: Valeri
My husband and I did this for our hunnymoon and it was great. Great tour guide. He was very good, funny and very knowledgeable.
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| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Couples |
| Posted on: | 2017/12/03 |
| Activity Date: | 2017/11/09 |
Reviewed by: Sara
Wayne was excellent, a lot of knowledge and made the trip very fun! Would recommend this trip and service to others, only negative was that the breakfast was ok, service and decent and core of the golf course was nice. Overall excellent t experience
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| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Friends |
| Posted on: | 2017/12/03 |
| Activity Date: | 2017/11/30 |
Reviewed by: シェラトンの夫婦
I was really glad to meet our guide, Yama P. We had a wonderful time discussing not only Maui and Haleakalā but also various memorable topics that touched the heart. I was drawn in by Yama P's background and the inner conflicts he shared, which made me feel a strong sense of connection. Of course, the beautiful sunset and the breathtaking starry sky were also amazing. Weather can be a matter of luck, but I was fortunate to have clear skies and stunning views during my visit.
ガイドの山Pさんに会えて本当に良かったです。マウイのこと、ハレアカラのこと、天体のことだけでなく、心に残るいろいろなことを話していただき、すばらしい時間を過ごせました。
山Pさんの経歴やご自身の中にある心の葛藤などにも引き込まれ、非常に親近感がわきます。
もちろん美しいサンセットと感動の星空も最高でした。
天候ばかりは運になってしまいますが、私のときは快晴でとても綺麗に景色が見えて非常にラッキーでした。
| Rating: | |
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| Packages: | 大人2名以上(2020年3月まで) |
| Attended as: | Couples |
| Posted on: | 2017/12/02 |
| Activity Date: | 2017/11/12 |
Reviewed by: Dee
Good food and attentive staff. A little disappointed in not seeing the full sunset and with the quality of music.
| Rating: | |
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| Packages: | Sunset Dinner Cruise |
| Attended as: | Couples |
| Posted on: | 2017/12/02 |
| Activity Date: | 2017/11/29 |
Reviewed by: Sandy
I searched for a Japanese tour, but it was already too late and everything was sold out! I reluctantly chose the English tour, but there was only one American couple besides me. The driver and guide was considerate and let me sit in the front seat. I had no time to relax as I was immersed in English. Since I am Japanese, I was really impressed by the slow and easy-to-understand English guide. He was an American who had moved from California 25 years ago. His English was clear. The couple was kind, and I didn't feel lonely at all. The scenery on the way to Hana through the rainforest was amazing. The guide let me taste bananas ripened on trees that can only be found there, and we stopped at a stall where I could enjoy pure coconut ice cream. In the end, instead of dropping me off at my hotel first (Kahului), he went out of his way to take me to Wailea, where the American couple was staying, to show me the sunset in Kihei, and then he even took me back to Kahului! It was a fantastic day with great people and a wonderful tour. It might have been a coincidence, but it was truly great. For someone familiar with the area, it might be a bit surprising. Thank you! ❤️
日本語ツアーを探しましたが、時既に遅しで全てsold out! 仕方なく英語ツアーを選んだのですが、私以外アメリカ人のカップル一組だけ。 ドライバー兼ガイドさんが気を遣ってくれて私を助手席に。 さすがに気を抜く暇もなく英語に浸っておりました。 私が日本人なので、とにかくゆっくり分かりやすい英語ガイドに感激。 彼はカリフォルニアから移住して25年のアメリカ人。 英語が分かりやすかったです。 カップルも優しく、寂しさを感じることなく過ごせました。 レインフォレストを抜けてハナに向かう道々も最高な景色でした。 ガイドさんがそこでしか味わえない木で熟れたバナナを食べさせてくれたり、ピュアなココナッツアイスを食べれる露店に寄ってくれたり。 最終的には私が最初にホテルに送ってくれるはずが(カフルイ)、キヘイの夕日を見せてくれるために、アメリカ人カップルがステイしているワイレアに行って、わざわざ最後に送ってくれたり(カフルイまで戻ってくれた!)。 ツアーも人も最高な一日でした。 たまたまかもしれませんが、本当に良かったです。 ここの土地勘が分かる人にはちょっとびっくりかも。 感謝♡
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| Packages: | 2名様以上申込プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2017/12/02 |
| Activity Date: | 2017/11/10 |
Reviewed by: Lorie
We have been on “dinner cruise’s before, thought it would be very nice for our anniversary based on description, not a sit down dinner cruise, you stand and hold onto poles. Unlimited drinks were nice.
| Rating: | |
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| Packages: | Premium Package (until 01/31/2018) |
| Attended as: | Couples |
| Posted on: | 2017/12/01 |
| Activity Date: | 2017/11/28 |
Reviewed by: 熟年夫婦
Our group consisted of four people: my spouse and I, along with another young couple, and the guide's wife participated as an assistant. The guide, likely with a wealth of experience, had everything meticulously planned and prepared, allowing us to enjoy a safe and pleasant time. We climbed to the summit at around 3,000 meters in about an hour and a half, making stops at souvenir shops and a supermarket to choose sushi bento for dinner (included in the price) to gradually acclimatize to the altitude.
On the day of the tour, we encountered light rain on the mountainside, but with the guide's skillful driving and cheerful explanations, we reached the summit, where we found a blue sky above the clouds. We avoided crowded tourist spots and enjoyed the sunset from a quieter location, savoring sushi bento along with warm Japanese tea. Afterward, we took turns looking through telescopes while the guide explained various stars and constellations.
Two years ago, we participated in a sunset tour at Mauna Kea on the Big Island of Hawaii, where the summit is at 4,000 meters and the air was quite thin, making it difficult to breathe. In comparison, Haleakalā was much more comfortable. Additionally, there is a discount for seniors, making this tour highly recommended for older travelers.
うちの夫婦と、もう1組の若いご夫婦の計4人の客に、ガイドの奥様がアシスタントで参加されました。ガイドさんはおそらく多くの経験を積まれているのでしょう、非常に周到に計画され準備されていて、安心して楽しいひとときを過ごすことができました。3000メートル級の山頂まで1時間半ほどで登っていきますが、高度に徐々に慣れるように、土産物店に寄ったりスーパーで夕食の寿司弁当(料金に含まれています)選びに立ち寄ったりします。
当日は途中の山腹で弱雨にあいましたが、霧の中を巧みな運転で不安なく、軽快な口調の説明を聞きつつ登った山頂は、雲の上の青空でした。多くの観光客がいる場所を避けて、人が少ない場所からゆっくりとサンセットを楽しみ、暖かい日本茶のサービスとともに寿司弁当をいただいたのち、交替で望遠鏡をのぞきながら多くの星や星座を解説してもらいました。
私たちは2年前にハワイ島のマウナケアのサンセットにも参加し、マウナケアは4000メートル級で山頂の空気が薄くでかなり息苦しかったのですが、それに比べればハレアカラははるかに快適でした。また熟年者には割引料金のサービスもあり、高齢者に優しいツアーとしておすすめします。
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| Packages: | 大人2名以上(2020年3月まで) |
| Attended as: | Couples |
| Posted on: | 2017/11/27 |
| Activity Date: | 2017/11/19 |
Reviewed by: Steve
Although our whale watching was actually before the normal season, we still sighted three different whales! The staff was very friendly and helpful and their formation they provided was very informative. I would certainly recommend their whale watching boat trip as it was both fun and productive. The captain was very good at getting us as close as possible to the whales
| Rating: | |
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| Packages: | Special Deal! 2-for-1 Review Rebate - Whale Watch |
| Attended as: | Couples |
| Posted on: | 2017/11/27 |
| Activity Date: | 2017/11/26 |
Reviewed by: Andie
We loved the whole thing! Only thing we would change is maybe including a printout of all the menu items with further detail such as ingredients and/or how the tradition cake about in ancient Hawaiian culture.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2017/11/23 |
| Activity Date: | 2017/11/20 |
Reviewed by: 仁王さま
Others have praised it in their reviews, and I think that's true. It's a shame that my child was too small and fell asleep. We'll participate again when they are older.
口コミでもほかの方が絶賛していますが、その通りだと思います。残念なのは子供が小さすぎて寝てしまったこと^^;
もっと大きくなったらまた参加します^^
| Rating: | |
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| Packages: | 大人2名以上(2020年3月まで) |
| Attended as: | Families with Young Children |
| Posted on: | 2017/11/19 |
| Activity Date: | 2016/05/05 |
Reviewed by: usekey
For our honeymoon, we wanted to try the Haleakalā summit tour on Maui. We debated between the sunset + stargazing or sunrise, but since we wanted to get a good night's sleep and had a feeling that the sunset would be more beautiful, we chose that option.
The group size was just right, allowing us to see everyone's faces, and our guide was great at sharing stories, making the time pass without diminishing the excitement of the participants. It was also nice to receive recommendations on what to buy at the supermarkets and souvenir shops along the way.
The sunset was stunning, although I felt like the sun set a bit earlier than expected. Still, it was thoroughly enjoyable. However, the true highlight of the tour came afterward. In complete silence, when I looked up at the pitch-black sky for the first time, the awe I felt was indescribable. Surrounded by stars, we observed them through a telescope while receiving explanations about various constellations. It was quite cold at the summit, but they provided warm clothing, and I was so moved that I forgot about the chill, and time flew by.
I am grateful to our guide for their excellent storytelling and to have been blessed with good weather (it seems the participants from the previous day had a tough time due to poor weather).
On the way down from the summit, I fell asleep feeling a sense of satisfaction and emotion, wrapped in a relaxed mindset that life is too short to rush.
I think it would be wonderful to bring our parents next time. This was one of the few optional tours that left us very satisfied, and I highly recommend it for honeymoons (though it might be a bit tough with small children).
今回新婚旅行でマウイ島に行くにあたり、やってみたかったのがハレアカラ山頂ツアーでした。
サンセット+星空かサンライズで迷いましたが、夜はちゃんと寝たいし、なんとなくですがサンセットの方がきれいそうだなというくらいの気持ちで選びました。
参加人数も多すぎず、全体の顔も見渡せますしガイドさんのお話も上手で、車内でも参加者の楽しみな気持ちを減衰させることなく時間が過ぎていきました。
ところどころでよるスーパーやお土産屋さんでもどういったものがオススメかなど説明してもらえたのも良かったです。
サンセットもとてもきれいでしたが、少し日が落ちるのが早かったのかな?という印象ではありましたが十分堪能できました。
これだけでも比較的満足度は高かったのですが、このツアーの本領はこの後でした。
あたりは一切物音もしなくなり、完全に静まり返った中で初めて真っ暗闇の中空を見上げた時の感動は言葉では言い表すのが難しいほどのものでした。
あたり一面に広がる星に包まれ、いろんな星の説明を受けながら天体望遠鏡でその星を観察する。山頂はだいぶ寒かったですが、防寒具なども準備していただき、感動でそもそも寒さを忘れるほどであっという間に時間が過ぎていました。
終始上手にお話ししていだけたガイドさんへの感謝と、本当に天候にも恵まれ(前日参加の方々は天候に恵まれずつらいツアーとなったようです)た偶然に感謝感謝です。
山頂から降りる車の中は満足感と感動と、生き急いでも仕方ないよなというおおらかな気持ちに包まれながら寝てしまいました。
次は両家の両親を連れて行ってあげられたらすてきだなと思える、数少ないオプショナルツアーで非常に満足のいくものとなりました、新婚旅行などにオススメだと思います(小さい子連れだと少ししんどいかもしれません)。
| Rating: | |
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| Packages: | 大人2名以上(2020年3月まで) |
| Attended as: | Couples |
| Posted on: | 2017/11/19 |
| Activity Date: | 2017/11/12 |
Reviewed by: usekey
We used this for our honeymoon trip.
As part of the basic tour, we had a snorkeling and snuba experience around Molokini Island.
Honestly, my impression was that there weren't many fish there.
After that, we moved to a spot where we could see sea turtles, and it was mentioned that snorkeling or snuba could be done for an additional fee.
At first, I was a bit disappointed because I thought the price included everything, but in the end, I was able to swim with two sea turtles, and there were also some lucky moments where we saw dolphins and whales from the boat, so it turned out to be a satisfying tour.
The tour instructors were generally cheerful people, so we had a great time.
新婚旅行で利用させていただきました。
基本のツアーとしては、モロキニ島の周辺でのシュノーケル+スヌーバ体験。
ここでは正直そんなに魚はいないなというのが正直な感想でした。
その後で海亀の出るスポットに移動して、追加料金でシュノーケルorスヌーバができるということでした。
最初は全部込みでの値段だと思っていただけにがっかりする気持ちもありましたが、結果としては2匹の海亀と一緒に泳ぐこともできましたし、それ以外にも偶然的な要素はあったかと思いますがイルカやクジラも船の上からですが見ることができたので満足のいくツアーになりました。
基本的にツアーのインストラクターも陽気な人たちだったので、楽しい時間を過ごすことができました。
| Rating: | |
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| Packages: | シュノーケル&スヌーバプラン |
| Attended as: | Couples |
| Posted on: | 2017/11/19 |
| Activity Date: | 2017/11/11 |
Reviewed by: Eva
Our pilot was awesome and the ground crew very friendly. Thank you for a great flight!
| Rating: | |
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| Packages: | Standard Seating Flight |
| Attended as: | Couples |
| Posted on: | 2017/11/17 |
| Activity Date: | 2017/11/14 |
Reviewed by: J@HK
Fortunately, the weather was good, and the sunrise from the summit of Haleakalā was wonderful. The breathtaking view of the sky from an elevation of 3,000 meters after the sun had fully risen was grand and mystical.
However, there were some disappointing aspects of the tour. 1) The pickup at the hotel (Westin Resort) was scheduled for 2:45 AM, but the bus arrived close to 3:30 AM. I called the emergency contact, but no one answered, and I was left waiting with another American couple. After the bus arrived, the driver and guide did not offer any apology, which I found frustrating. 2) When we finally boarded the late bus, it was almost over capacity. My wife and I were seated separately, and I was next to a 3L-sized American, making the interior extremely cramped. I sincerely hope for improvements for those who participate in this tour in the future.
幸い天候も良く、ハレアカラ山頂からのサンライズは素晴らしかったです。太陽が完全に昇りきった後の天空を標高3000mから眺める絶景は壮大で神秘的でした。
ツアー全体として残念だった事はあります。①午前2:45にホテル(Westin Resort)へピックアップでしたが、バス到着は午前3:30近く。緊急連絡先に電話するも誰も出ず、別のアメリカ人カップルと待ちぼうけ。バス到着後、運転手兼ガイドから詫びの一言もなく、コンプレインした次第。②ようやく遅れて来たバスに乗り込むと、ほぼ定員オーバー状態。妻と二人でしたが、席はバラバラとなり、横には3Lサイズのアメリカ人が座っていた為、車内は大変窮屈極まりなかったです。今後本ツアーへ参加される方々の為に、改善を切に要望します。
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2017/11/17 |
| Activity Date: | 2017/11/09 |
Reviewed by: kono
I participated in the tour with my 0-year-old and 6-year-old, and while I had some concerns, we drove to the dock with a rental car.
The meeting place was easy to find, and there was a very friendly and approachable Japanese guide, which made me feel at ease when boarding the boat. We brought a stroller, and the staff helped us out, even carrying my child while I was snorkeling, which was very kind and made me happy☆
My 6-year-old had plenty of snorkeling experience, but it was their first time snorkeling in deep water, and they were quite scared. However, they were super excited and enjoyed themselves at the second turtle spot.
The boat also had a slide, and both my husband and 6-year-old were really pumped about it.
I wasn't expecting much from lunch, but the burgers were really delicious. After snorkeling, there was unlimited alcohol! As a heavy drinker, I was quite pleased with this!!
I highly recommend this for both adults and families!
今回0歳、6歳を連れてのツアー参加で不安もありましが、レンタカーにて船着き場へ。
集合場所もわかりやすく、大変気さくで話しやすい日本人ガイドさんもいらっしゃったので安心して乗船。
ベビーカーで行きましたが手伝ってくれたり、シュノーケルしてる間も抱っこしてスタッフの方が面倒を見てくださったり、大変皆さん親切で嬉しかったです☆
6歳児はシュノーケル経験は豊富でしたが、深い海のシュノーケルは初めてで大変怖がっていましたが
二つ目のウミガメスポットから大興奮で楽しんでいました。
船に滑り台もついており、パパと6歳児はかなりテンション上がってました。
ランチも期待してなかったのですがバーガーが大変美味しかったです。
シュノーケル後はお酒も飲み放題!これは酒豪の私としてはかなり嬉しかったです!!
大人同士でも家族連れでもオススメです!
| Rating: | |
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| Attended as: | Families with Young Children |
| Posted on: | 2017/11/17 |
| Activity Date: | 2017/11/04 |
Reviewed by: kono
We visited Maui for the first time with our family this time. I found out about this tour while looking for a luau show along the coast.
It was very close, just a 10-minute drive from our hotel in Kaanapali, and although the parking lot was small, it was convenient as we could easily find parking nearby.
Even before the show started, we enjoyed the atmosphere with unlimited drinks and poke dishes. The show seemed a bit subdued since the stage was a little far away, but I think it would have been more exciting with a fire dance. Overall, I highly recommend it!
今回家族でマウイ島はじめて行きました。
ルアウショーを海沿いでは鑑賞で来たらと思い探していたところこのツアーを知りました。
カアナパリのホテルからも車で10分でとても近く、駐車場は小さいが近隣にすぐ停めれたので便利でした。
ショーが始まるまでまでも、ドリンク飲み放題やポキのお料理等雰囲気だけでも楽しめました。
ショーは、ステージが少し遠かったこともあり、
やや地味に見えましたが。。ファイアーダンスもあればもっと盛り上がったように思います。
総合的にはかなりオススメです!
| Rating: | |
|---|---|
| Packages: | お座敷席 |
| Attended as: | Families with Young Children |
| Posted on: | 2017/11/17 |
| Activity Date: | 2017/11/05 |
Reviewed by: ちぃー
It was truly a wonderful starry sky. I thought it would be cloudy on the day I participated, but above the clouds, it was clear, and I could see the Milky Way and shooting stars clearly. The Earth shadow appeared after sunset, and seeing the shadow of the Earth felt like a cleansing experience for my heart. While watching the stars and listening to the guide's stories, I was moved to tears. I heard it would be cold, so I layered up with sweatshirts and down jackets, which kept me warm enough to enjoy the night sky. Before heading to the mountains, we stopped by a supermarket and a souvenir shop, and the supermarket had good prices!
本当に本当に素敵な星空でした。参加した日はあいにくの曇りと思っていましたが、雲の上は晴れていて天の川も流れ星もくっきり見えました。
日が沈んだ後に現れるアースシャードー、地球の影も見え心が洗わられるような気持ちでした。ガイドの方のお話を聞きながら星を見ていると、涙が出ました。寒いと聞き、スエットやダウンを重ね着したので寒さも感じず、夜空を楽しむことが出来ました。山に行く前にはスーパーやお土産屋さんにもよるので、スーパーは値段も安くて良かったです!
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| Packages: | 大人2名以上(2020年3月まで) |
| Attended as: | Couples |
| Posted on: | 2017/11/14 |
| Activity Date: | 2017/10/28 |
Reviewed by: ちぃー
As November is approaching, it was a bit chilly, but the water clarity was beautiful, allowing us to see all the way to the bottom! However, it gets cold when you come out, so you'll need dry clothes. There were Japanese staff members who kindly checked on us multiple times to see if we were okay and even took photos for us. Unfortunately, we didn't encounter any sea turtles, but we had a wonderful experience snorkeling for the first time.
もうすぐ11月という事で、少し冷たかったですが、うちの透明度は底まで見れて綺麗でした‼︎ただ、上がった時が寒いので濡れてない服が必要です。
日本人のスタッフもいて、酔っていないか何度も声を掛けてくれたり写真のシャッターを押してくれたりと本当に親切でした。
残念ながら、私たちは海ガメに出会えませんでしたが、初めてのシュノーケリング素敵な経験ができました。
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2017/11/14 |
| Activity Date: | 2017/10/29 |
Reviewed by: Kevin
Our guide, I believe his name is Roger, was helpful and informative. He made it enjoyable and a very memorable experience. Told us about the different islands and other facts about the sea life. We saw several sea turtles and other colorful fish.
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| Packages: | 2.5-Hour Late Morning Turtle Reef Discovery (10:30 AM) |
| Attended as: | Friends |
| Posted on: | 2017/11/13 |
| Activity Date: | 2017/11/10 |
Reviewed by: Orlando Dude
Friendly and informative crew.
Saw several whales, which was exceptional this early in migration season.
Got great pics- using just a plain old iPhone!
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| Packages: | Morning Whale Watch Cruise [9:45 AM] |
| Attended as: | Couples |
| Posted on: | 2017/11/12 |
| Activity Date: | 2017/11/09 |
Reviewed by: Dave & Mindy Harley
We went on this cruise as it was our anniversary, and we weren't disappointed in the least. Great food, drinks and the staff were really nice. Met quite a few people, and the sunset was awesome. Would definitely do this again.
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| Packages: | Premium Package (until 01/31/2018) |
| Attended as: | Couples |
| Posted on: | 2017/11/11 |
| Activity Date: | 2017/10/19 |
Reviewed by: Linda Ricker
The sunset cruise was awesome. Definitely something to do while in Maui.
| Rating: | |
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| Packages: | Sunset Sail from Kaanapali Beach |
| Attended as: | Couples |
| Posted on: | 2017/11/11 |
| Activity Date: | 2017/11/08 |
Reviewed by: bono
Haleakalā had bad weather, so we couldn't see the sunset. However, I thought it was impressive how the guide skillfully found a spot for stargazing by slightly changing locations. The tour progressed smoothly, and I felt the guide was very capable. I'll try again next time for a revenge trip.
ハレアカラは天気が悪くサンセットは見れませんでした。
しかし、微妙に場所を変えて星空観測する場所を臨機応変に見つけるあたりプロだなと思いました。ツアーの進行もストレスなく力量のあるガイドさんだなと感じました。
また今度リベンジします。
| Rating: | |
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| Packages: | 大人1名【ラハイナ、カアナパリ、カフルイ地区ご滞在限定】(2020年3月まで) |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/10 |
| Activity Date: | 2017/10/16 |
Reviewed by: Mahalo
Overall, a good experience for new comers.
Our instructors were awesome.
Thanks Goofy Foot Surfing!
| Rating: | |
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| Packages: | Private Group Lesson (2 hours) |
| Attended as: | Families with Young Children |
| Posted on: | 2017/11/09 |
| Activity Date: | 2017/11/03 |
Reviewed by: Kim
Our sail was outstanding! The crew was amazing and attentive! Emily and Carrie were friendly and helpful! Aaron put us all at ease! Would go again in a heartbeat!
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| Packages: | Original Sunset Cocktail Sail |
| Attended as: | Friends |
| Posted on: | 2017/11/08 |
| Activity Date: | 2017/11/05 |
Reviewed by: やまさん
The tour content was changed, and it ended up being a tour that only visited Haleakalā National Park. If that was the case, I would have preferred not to have the tour at all. Alternatively, I would have appreciated a change in destination to include visits to other places or some consideration like a discount or an earlier return. It was disappointing that there was no consideration for only visiting one location.
ツアー内容が変更されて、ハレカエラ国立公園だけに訪れたツアーであった。それで有れば、ツアーを結構しないで欲しかった。或いは、行き先を変更してでも、他の場所の訪問や見学を入れる。ディスカウントする。早く帰って来る。とかの配慮が欲しかった。一ヶ所しか行かないなら、それに対する配慮も無く、残念でした。
Thank you very much for participating in the tour. However, we sincerely apologize for not being able to provide a satisfactory service.
Upon confirming the situation with the local operating company on the day of the tour, it appears that, as stated on our activity page, the Iao Valley was closed, and instead, you were guided to the Kula Marketplace. We are very sorry that the tour you were looking forward to did not meet your expectations. Additionally, we deeply apologize for the insufficient explanation regarding the schedule change from the guide on the day.
Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
当日の状況を現地催行会社に確認させていただきましたところ、弊社アクティビティページに記載がございました通り、
イアオ渓谷が閉鎖されておりましたため、代わりにクラ マーケットプレイスにご案内させていただいていたようです。
せっかく楽しみにされていたツアーがご期待に沿った内容ではございませんでしたこと、弊社としても大変残念に思います。
また、当日の担当ガイドよりスケジュール変更についての説明が不十分でしたこと、深くお詫び申し上げます。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
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| Packages: | 基本プラン* |
| Attended as: | Couples |
| Posted on: | 2017/11/07 |
| Activity Date: | 2017/11/02 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for joining our tour. However, I sincerely apologize for not being able to provide a satisfactory service.
Upon confirming the situation with the local operating company, it was found that, as you mentioned, we arrived late at your pickup location. The bus was significantly delayed because we had to wait for you at several hotels we stopped by before picking you up. I deeply apologize for the inconvenience caused during your trip. To ensure that customers are not kept waiting for long in the future, I have requested the operating company to improve their operations for smoother transfers.
I understand that there were more passengers than the capacity, but I hope you can understand that the 25-seat bus was full that day.
We take your feedback seriously and will strive for further service improvement, including pre-tour meetings. Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は、ツアーにご加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
当日の状況を現地催行会社に確認させていただきましたところ、お客様がおっしゃる通り、お客様のお迎え場所には遅れて到着いたしました。お客様をピックアップさせていただく前に立ち寄りましたホテル数か所にてお客様をお待ちいたしましたため、バスが大幅に遅れて到着する結果となりました。せっかくのご旅行中にご不便をおかけいたしましたこと深くお詫び申し上げます。今後お客様を長時間お待たせすることがないよう催行会社には送迎を円滑に進めるよう運用の改善を要請いたしました。
なお、乗客が定員を超えていたとのことですが、当日は25人乗りのバスは満員でしたことご理解いただけますと幸いです。
お客様からのお言葉を真摯に受け止め、今後、事前のお打合せも含め、今後さらなるサービスの向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム