All Reviews for Family & Accessible Travel

We arrived early to check in, secured our seats, and waited for the show while enjoying Mai Tais. The atmosphere at our table was very friendly and lively. We had a great time celebrating honeymoon couples and birthdays, and even got to go on stage for a dance lesson. The buffet was well-managed by the staff, making the flow smooth, and the food was delicious. The Hawaiian dance was elegant and wonderful, and it seemed like the host's talk was well-received. The ocean beyond the stage and the sunset were spectacular.

早めに受付をして、席を確保し、マイタイを飲みながら、開演を待ちました。同じテーブルの人たちと和気藹々。とても楽しかったです。ハネムーンカップルや、お誕生日の人などをお祝いしたり、ステージに上がってダンスをレクチャーされたり、とても楽しい時間を過ごしました。ブッフェスタイルでしたが、取りに行く流れをちゃんとスタッフの方がコントロールしていて、スムーズでしたし、とても美味しかったです。ハワイアンダンスは優雅で素晴らしく、司会のトークも受けていたようです。ステージの向こうの海、そして夕陽が素晴らしかったです。

It was smooth and on time!

We passed through various hotels and arrived at the airport on time.

The driver was friendly and nice.

時間通りにスムーズでした！

いろんなホテルも経由して、時間通りに空港まで、いけました。

運転主さんも気さくで良かった。

It was great that they took many photos from various angles (for a fee). It was a very enjoyable cruise with the cheerful crew.

色んな角度からたくさん写真を撮ってくれる（有料）のでとてもよかったです。明るい乗組員さんたちととても楽しいクルーズでした。

It was disappointing that the first bus was not on time, but other than that, I was satisfied. I had a great time and enjoyed it thoroughly.

始めのバスが時間通りでなかったことが残念ですが、それ以外は、満足です楽しかったです、十分に楽しめました

The weather was nice, and I was able to ride the horse comfortably. At first, I thought three hours might be long, but it ended up flying by with the wonderful scenery. Unfortunately, it was disappointing that there was no explanation from the locals during the horseback riding.

お天気も良く、馬にも快適に乗れました。
始めは３時間は長いかなと思いましたが、素晴らしい景色の中あっというまにおわりました。
残念乍ら現地の人から乗馬中何も説明が無かったのが残念でした。

I participated in whale watching with Star of Honolulu. The large vessel provided excellent stability. The whales did not breach as much as shown in the promotional videos, and I regret having set my expectations too high. It's difficult to meet expectations when dealing with nature.

スターオブホノルルでのホエールウォッチングに参加しました。
大きい船体で安定感抜群でした。
クジラの姿は資料映像ほど跳ね上がることがなく、期待しすぎていたと反省です。自然相手ではなかなか期待通りにはいかないものです。

Mat our pilot was fantastic gave us all the views this island had to show as well as pointed all the places that movies were filmed don’t hesitate to book with them A+ all the way

Perfectly organised day, from communication prior to the day to everyone involved in sny part of the tour.
The guide was great, hugely knowledgeable and interesting.
The helicopter trip was perhaps the most incredible thing I have ever done. The ground crew were superb and the pilot made it the best trip ever. After waiting 30 years to do this tour it didn't disappoint.
Could not recommend it highly enough.

I could clearly see the back of a whale. The weather was nice, and the largest boat in Hawaii was comfortable with little rocking. I recommend bringing a jacket as the air conditioning is quite strong.

クジラの背中かハッキリ見えました。
天気もよく、ハワイで一番大きな船てゆれもすくなく快適でした。
冷房が大変きいているので上着を持って行くことをお勧めします。

It was our first time and what a treat. 38 whales breached. We seen a mane ray jump out of the water. Whale (fluke). Rhode in the front of the boat what a ride. We Rhode the waves got a little wet. We extremely enjoyed it! Everyone was nice and gave lots of information.

Not enough space to go kayaking. The banana boat cost was quite expensive so we de used not to do that.

The most memorable experience during my stay in Hawaii was this tour. There was one Japanese staff member who kindly explained how to use the facilities. The explanation for horseback riding was not a problem since there was a video in Japanese. During the horseback riding, we were able to take photos, and at the turnaround point, the staff took pictures for us, which we later received via AirDrop. I was very satisfied! I would like to use this service again.

ハワイ滞在で1番思い出に残っていることがこちらのツアーでした。
日本人スタッフが1名いらっしゃり、施設の使い方等丁寧に教えてくださいました。
乗馬の説明は日本語のビデオがあったため問題ありませんでした。
乗馬中は写真撮影が可能で、折り返し地点でスタッフの方が写真を撮ってくださり、後ほどairdropでいただくことができ、大満足です！
また利用したいと思いました。

I heard that the water has become clearer thanks to the COVID-19 pandemic, so I visited Hanauma Bay for the first time in 42 years. I feel like the water was clearer back then compared to this visit. However, there were so many sea cucumbers that there was hardly any space to stand, making it uncomfortable to land on the sandy bottom. This time, I hardly encountered any sea cucumbers, and I felt there were many types of fish. I'm good at free diving, but since I borrowed a wetsuit for the season, my body was buoyant, making it difficult to dive deep, which was a hassle. It seems just right for looking down from the surface without diving.

コロナパンデニックのお陰？で水がきれいになったと聞き、42年ぶりにハナウマ湾に行ってきました。
その頃は今回より水は綺麗だったような気がします。
ただ、足の踏み場が無い程の大量のナマコがいて砂地の着地は気持ちが悪かったです。
今回はナマコには殆ど遭遇せず魚の種類も多く感じました。
素潜りは得意の方ですが、季節柄ウエットスーツを借りただけに体が浮き深く潜る事ができにくく厄介でした。
潜らず水面から下を眺めるにはちょうど良いようです。

In recent years, I've been going to Hawaii every year, but I couldn't go ziplining because my partner wasn't on board, which was frustrating. This time, we finally got to go together and had a great time.

We were part of a short tour with a group of seven people, including three Americans (a parent and child) and two young Asian women. One of the buggy drivers had studied in Japan and arranged for us to receive the photos he took via email (for free).

The only disappointing thing was that the longest line was closed. I want to challenge myself again.

ここ数年、毎年ハワイには行くものの連れ合いの賛同が得られずジップラインには行くことが出来ず辛い思いをしていました。
今回ようやく一緒に行ける事になり楽しんで来ました。
アメリカ人３人親子、アジア系のネイティブ若い女性２人組に私達の計７人でのショートツアー。
バギーの運転手の中に、日本で留学経験が有るスタッフがいて撮影してくれた写真をメールで送るように手配してくれました。（無料です。）
唯一残念だった事は、最長のラインが閉鎖されていたことです。
またチャレンジしたい。

I only saw the whales twice, and they were quite far away. I was hoping to see them up closer, so I was a bit disappointed. But since it's a natural occurrence, it can't be helped. However, the view of Waikiki from the sea was quite impressive, and I was satisfied.

くじらは、２回、遠くに見えた程度でした。もっと、近くで見えるかと思っていたので、すこし残念でした。自然のものなので、しょうがないですね。でも、海からのワイキキの景観は、なかなかのもので、満足しました。

There were staff members who could speak Japanese, which made me feel at ease to participate. It was the rainy season, so it rained on and off, but I had a great time. I didn't see any honu while snorkeling, but since we had some free time left, they took us by boat to a place where we could see honu, and I was able to see them! It was so much fun.

日本語が話せるスタッフさんがいらっしゃり、安心して参加をすることが出来ました。
雨季だったので雨が降ったり止んだりでしたがとても楽しめました。
シュノーケリングではホヌが見られなかったのですが、自由時間が余ったため、船でホヌが見られる場所に連れて行っていただき見ることが出来ました！
とても楽しかったです。

I was set on a tour that stopped at just the Sandbar, my mom insisted we do a tour that went to 2 locations... She was right! The sandbar is awesome and I encourage people to get out and walk around while you're there, play volleyball (if you want) or just enjoy being on land while under about 2 feet of water! Its wild! A Puffer Fish greeted us! She was much bigger than what I thought puffer fish were. We had burgers and drinks and were off to our second location ... the reef!! On our way we saw a bunch of sea turtles! They were HUGE! Some swam right up close to the boat! It was incredible. It was after a mild storm so the water wasn't 100% clear but still fairly clear. There were tons of colorful fish swimming all around us. I took a few mins to swim around the whole reef! Which every time I popped my head up and saw I was further away from the boat was a little scary and exciting! It was such a fantastic adventure day! My mom loved it, my kids were a little afraid at first at the reef but came to love it too! The crew... let me not forget about the crew! They are absolutely amazing! Knowledgeable, friendly,... when my daughter started to cry (9 years old) they knew her name and kept encouraging her! It was the sweetest! My son thought the main guide/lifeguard was the coolest and just wanted to swim where ever he swam (7 years old). The captain on our boat that day was a lady and also super friendly! Highly recommend to all ages and all skill levels! (I had my cell phone with a water protected case - i highly recommend. I purchased mine before the trip from REI, they sold similar ones in the ABC stores in Hawaii.)

wonderful and first experience of my life. i 'll want to there again soon, this is my dream.

The morning whale watching cruise was excellent! The weather was perfect and the crew were friendly and informative. Before taking off we learned a few facts about whales and were able to purchase a snack from the snack bar. The cruise itself was magnificent and we saw several whales. It was such a a delight! I'd also like to mention that the restrooms on board the boat were extremely clean (When on a tour this isn't something you always encounter). My friend and I had a splendid time. We would not hesitate to take this cruise again. The one thing everyone should be aware of though is the parking fee. The boat does not valid and parking in the adjacent lot was a bit pricey.

I wasn't able to see dolphins, but I did get to see whales and turtles. Since they are wild animals, there's no guarantee you'll see them, so I actually feel grateful for the experience of seeing the less common animals. Oh, but maybe that's because I was able to see dolphins twice in the past, in Hawaii and Guam.

イルカを観る事ができませんでしたが、クジラや亀を観る事ができました。
野生動物である限り絶対はないので、イルカを見られないという事も
あるんだなあと、逆に確率の少ない方の経験ができて良かったという感想です。
あ、でも、それは、私は過去にハワイとグアムで２回、イルカを観る事が
できたからかも知れません。

This is my third departure so far, but I think the previous buggy experience was more enjoyable. The reason is that during trips to a certain country, we were told not to go to places where buggies are allowed, which led to a boring course, as I heard from the staff.

If those who do not keep their promises are not allowed to ride the buggy, I believe we could have a more varied course. Recently, the quality of participants has declined, and they have stopped listening to the guides, resulting in just riding the buggy without any exploration.

I would like to participate again if we could have a fun sightseeing course like in the past, with people who keep their promises. From now on, I think it would be safer and more enjoyable to take all tourists from a certain country by bus instead of using buggies.

If I want to see various movie sets, I think a different movie course would be better. However, I appreciated that all the staff were kind and helpful. I believe it will improve even more as more Japanese tourists come and the quality of travelers increases.

通算今までに3回目の出発ですが、前のバギーの方が楽しかったと思います、原因は某国の旅行の方がバギーに乗って行っては行けないと言われているところに行ったりするので、こんなつまらないコースになったと言うことをスタッフから聞きました。
約束を守らない人はバギーに乗せないようにしたら、もっといろいろなところ行けるコースになると思います。
あくまで出席者が最近質が悪くなって案内を聞かなくなったので、コースでバギーでただ走るだけになったと言う形です。
昔の楽しい観光のできるコースがもう一度約束を守ってくれる人たちになるとまた参加したいです。
これからはバギーコースでなくて、確実に某国の観光客は全員をバスで連れて行ってもらう方が安全で楽しいと思いました。
あくまでバギーでなくて、いろんな映画の舞台を見に行きたいと思えば、違う映画のコースの方が良いと思います。
でもスタッフが全て優しくて良かったと思います。
これからもっと日本人がもっと多くなって旅行者の質が上がるともっと良くなると思います。

The shared shuttle bus had a luggage rack inside. At the airport, the driver loaded the bags for us, but at the hotel, we had to unload them ourselves. With H◯S, customers are not required to unload their bags, so I was very disappointed this time.

混乗の乗り合いバスで、荷物置き場が中の棚になってるタイプの車。
空港ではドライバーが積んでくれたが、ホテルでは自分で降ろさせられた。
H◯Sならお客様には降ろさせないので、今回はとてもガッカリした。

I will write about something very disappointing that cannot be overlooked.

This concerns the airport transfer from the hotel.

For future reference, I would like to clarify whether "VeLTRA" is at fault or if the local operator "Roberts Hawaii" is to blame.

The situation made me suspect a lapse in arrangements. I would like to continue using VeLTRA, so I am sharing the following experience.

1. Change of pickup location
- The operating company should have known about this at the time of booking or at least two weeks in advance.
- If there was a possibility of changing the pickup location, it would have been disappointing to not be able to book with a company that guarantees the original pickup location.
- I can't help but wonder if this is a company that only accepts bookings and informs customers later.

2. Incorrect meeting time when notified of the change in pickup location
- I received a message from VeLTRA the night before, but it would have been critical if I had not been able to get in touch.

3. The pickup vehicle was one hour late
- I had to stand on the sidewalk for an hour waiting.
- They said it was due to traffic, but I had just returned a rental car and checked the usual road conditions at the time of pickup, which were normal, yet the vehicle was still an hour late.
- There was a possibility of missing my flight. Fortunately, I happened to talk to another driver from the operating company, who contacted them via radio. For reasons unknown, I was able to get into that driver's vehicle, but it was terrifying to think about what would have happened if I hadn't been able to.

4. No communication regarding the delay of the pickup vehicle
- After waiting for ten minutes without the vehicle arriving, I called the local contact, and they said it would arrive in five minutes. However, even after five minutes, the vehicle still did not arrive.
- After another ten minutes, I called again, and they said they would check and call me back. However, there was no communication even after an hour.

がっかりでは済まされない非常に残念な事を書きます。

本件は、ホテルから空港の送迎に関しての事です。

今後のために　「ＶｅＬＴＲＡ」　が悪いのか
現地催行会社の「ロバーツハワイ」が悪いのか
ハッキリさせて欲しいと考えます。

手配漏れを疑いたくなるような状態でした。
これまで通り、今後もＶｅＬＴＲＡを利用したいため以下の体験談を書きます。

１．迎え場所の変更
　　　　・催行会社は、予約した時点、または２週間前には
　　　　　分っていたはず。

　　　　・迎え場所が変更になる可能性があるなら
　　　　　迎え場所が変更にならない催行会社を事前に探して
　　　　　予約できたため残念。
　　　　　※予約だけ受け付けて、後で知らせればよい程度の
　　　　　　レベルの催行会社なのでは？と疑いたくなる。

２．迎え場所の変更時連絡があった歳、集合時刻の間違い
　　　　前日夜にＶｅＬＴＲＡから連絡があったが
　　　　もし連絡が取り合えなかったら致命的。

３．迎え車が遅刻　１時間
　　　　・歩道での集合のため、立ちっぱなしで１時間。

　　　　・渋滞のためと言っていたが、当方、直前にレンタカーを
　　　　　返却しているため集合時刻時点では、普段通りの
　　　　　道路状況を確認していたのにも関わらず１時間遅れ。

　　　　・フライトに間に合わない可能性もあった
　　　　　何故なら、たまたま催行会社の別の車のドライバーと
　　　　　会話できて、催行会社に無線連絡してくれて
　　　　　理由は不明だが、急遽、そのドライバーの車に乗れたが
　　　　　その車に乗れなかったらと思うと恐ろしい。

４．迎え車の遅刻に対して一切の連絡なし
　　　　・１０分たっても迎えの車が来ないため、こちらから
　　　　　現地連絡先へ電話したところ、５分で到着するとの由
　　　　　結果５分経過しても迎えの車は来なかった。

　　　　・更に１０分経過後、再度、こちらから電話した所
　　　　　確認して折り返すとの由
　　　　　結果、１時間たっても一切の連絡なし。

From the easy pick up from our hotel, drive to ship, on the whale watching adventure to return trip, we had a great time.

Dan and Chieko were phenomenal! My husband and I were first timers and both Dan and Chieko were kind and patient and very thorough in making it a great experience for us. We saw so many fish and even a sea turtle!! I highly recommend Blue Hawaii Divers. They are the best!!!

We participated in a plan with transportation for a total of four people, including a 3-year-old and a 0-year-old. The hotel we stayed at was not the designated pickup location, but a nearby hotel was specified for the pickup based on our application. We brought a stroller of the buggy type, and it was transported and used without any issues.

We were lucky to see whales multiple times. On the deck, we enjoyed the breeze, and even from the indoor area with tables and chairs, we could sit and watch the whales, allowing us to see them from either environment. The 3-year-old was entertained throughout the experience.

The explanations and announcements (such as the direction of the whales) were in English. Although the kids did not get seasick, I thought it would have been nice to have the option for my husband to take motion sickness medication since he experienced seasickness.

3歳、0歳を連れた計4人で送迎付きのプランで参加をしました。
私たちの宿泊したホテルは送迎ピックアップの場所ではなかったのですが、申し込み内容と合わせてピックアップ場所（最寄りのホテル）が指定されました。バギータイプのベビーカーを持参しましたが、問題なく運搬し利用できました。
私たちは運が良くクジラを何度も見ることができました。デッキ上は風を感じながら楽しめ、テーブル椅子がある室内からでも座りながらクジラが見れたりと、環境に合わせてどちらからでもクジラが見れます。3歳の子も最後まで飽きずに楽しんでいました。
説明やアナウンス（クジラのいる方向など）は英語です。
子供達は船酔いしなかったものの、旦那が船酔いをしていたため、酔い止めを飲む選択もあったら良かったかなと思いました。

After a 13 hour travel delay, 6 flight cancelations and delays we ended up with an 11pm arrival. Dan was there to meet us as we got of the plane. His smile and calm demeanor really helped turn things around for us. As he placed the Lei and welcomed us I just couldn't help but think this was worth it. In that moment the stress of our day seemed to melt away.
Dan's smile and wealth of knowledge was exactly what we needed to get our Hawaiian adventure off to an amazing start.
The Leis themselves were phenomenal. Well crafted, fresh and better than I imagined.
I will be recommending this family business to everyone I know.
Thank You so much!!

I participated in whale watching. I was able to spot a whale from a distance. I wanted to see it a bit closer, but the wind was pleasant, and I enjoyed the cruise. It was quite cold, so a long-sleeved jacket is essential. I hesitated about the pickup service being more expensive than meeting on-site, but I think if I had gone to the meeting point, there would have been so many boats that I wouldn't have known where to go. I'm glad I chose the pickup service, as it allowed me to participate with peace of mind.

ホエールウォッチングに参加しました。遠目にですが、クジラの姿も確認できました。もう少し近くで見たかったですが、風も気持ちよくてクルーズとして楽しめました。寒いくらいなので、長袖の上着は必須です。お迎えつきは現地集合よりも高くて迷いましたが、現地集合では、船が沢山あって、どこに行ったらいいか分からなかったと思います。安心して参加できたので、お迎えつきで良かったです。

Well organized and efficient/enjoyable tour
Bus ride out and back was very informative of the time from a local perspective. All the arrangements and timing at the historic site with its distinct ticketing ( mighty Mi, the AZ memorial) was seamless and great. Highly recommend for a fine and necessary day trip on Oahu.

If you arrive exactly on time for the meeting (10:30 AM for an 11:00 AM start), you will end up waiting for a full 30 minutes. Unfortunately, the explanation during the pre-monitoring was difficult to understand. However, we do some practice on the sandy beach, and the instructor provides support while we're on the water.

During my first attempt, I couldn't catch any waves and felt a bit down, but on the second try, the instructor taught me the tips again, and after that, I was able to enjoy it a lot. Most of the other participants were also first-timers, but everyone managed to ride the waves. Before starting, they ask if you want the photo option for $65, and I think not ordering this was a mistake (I believe they were taking photos with a drone).

集合時間（11時開始の場合10時30分）にきっちり間に合うと30分しっかり待つことになります。
残念ながら、事前のモニターでの説明はわかりにくいです。
しかし砂浜でちょっとした練習をしますし、海上ではインストラクターがサポートしてくれてます。
1回目は波に乗れずにまさに撃沈で若干凹んでしまいましたが、2回目はインストラクターが再度コツを教えてくれたので、その後はとても楽しむことができました。
他の参加者も初めての人がほとんどでしたが、みんな波に乗れるようになっていました。
開始前に写真のオプション65ドルを聞かれますがこれを注文しなかったのは失敗だったと思っています。（多分、ドローンで写真を撮ってくれていたのだと思います）