We were left standing at our pick-up point well past our time, finally phoned dispatcher
and the driver had to back track to pick us up. over-all 25 min. late. this was a little stressful. The driver did apologise. Otherwise every0ne was very polite nd helpful.
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Attended as: | Couples |
Activity Date: | 2017/01/17 |
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There is nothing like being greeted at the airport with fragrant flowers to start the vacation off on the right foot!
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Attended as: | Families |
Activity Date: | 2016/12/31 |
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The staff at the desk went far beyond service. We weren't even booked with them for their shuttle service and they helped us out and made our wait for our plane so much more comfortable. I'd book with them if I needed them, just because they were so helpful and friendly.
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Attended as: | Couples |
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Driver was very courteous and helpful. I will definitely use this company again.
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Attended as: | Solo Travelers |
Activity Date: | 2016/10/23 |
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Upon arrival we were greeted with the lei. It was a great way to kick off our vacation. My wife was very surprised and I would use the service again.
Aloha Matt! Thank you for that wonderful review! We take pride in our services to make sure every guest is shown our genuine Hawaiian hospitality. We hope you enjoyed your visit, and we look forward to having the opportunity again to serve you in the future.
Mahalo Nui Loa! -- Jesse I.
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Attended as: | Couples |
Activity Date: | 2016/09/02 |
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We were met at Kahului airport by a lovely guy who then asked us to sit and wait 20 minutes which turned into 40 minutes watching 6 people stand around the customer 'service' desk until an empty van turned up. From arrival to being dropped off at our destination 15 minutes away; 90 minutes. We're taking SpeediShittle back.
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Attended as: | Families |
Activity Date: | 2016/09/15 |
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Exceptional and prompt service. Friendly staff. Much easier than renting a car to get to and from the hotel
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Attended as: | Solo Travelers |
Activity Date: | 2016/09/10 |
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Van rrived exactly on time. Pleasant driver and a comfortable ride.
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Attended as: | Couples |
Activity Date: | 2016/08/17 |
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I would not spend my money on this again. So many fun things to do and so many opportunities to have treats on trio - just not that special. My kids did not care at all - I was suprised. Thought they would be thrilled. Very lackluster
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Attended as: | Families with Young Children |
Activity Date: | 2016/07/17 |
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Were greated at airport with our names tag. Very kind and hospitable crew. Thank you so much.
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Attended as: | Couples |
Activity Date: | 2016/07/15 |
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The Lei Greeting was very nice, but was expecting a beautiful lady to do it. From the time we have done this in the past it was always a beautiful lady putting the Lei around our necks. My nephew was very disappointed, but other wise very nice. Thank you for the wonderful service. It makes the trip to paradise worth it.
Aloha! Thank you for taking the time to reply to us! We do apologize for not having a female do the lei greeting. As you are aware now, we do have both men and women greeters as it is not gender-locked. Should you have a lei greeting in the future, please indicate it in the Special Instructions, and we will do our best to accommodate. We appreciate your wonderful review, and we hope you had a wonderful time on our islands! Mahalo! -- Jesse I.
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Attended as: | Families |
Activity Date: | 2016/06/16 |
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チェックアウトの際にホテルのフロントでハイウェイで事故があって空港までの道が封鎖されていると聞き、送迎が来るのかどうか不安で急いで問い合わせました。メールアドレスや滞在先を登録しているんだから、こういうトラブルがあった際には一応連絡をくれてもいいと思うのですが・・・。自分で問い合わせるまで本当に不安でした。しかも、時間通り行くと言われたにもかかわらず、結局15分以上遅れてやってきて、飛行機に間に合わないのではないかとさらに不安になりました。事故なのでしょうがないですが、そういう情報があるのならばすぐに共有してほしかったです。
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Attended as: | Couples |
Activity Date: | 2015/12/21 |
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I used this service twice for myself and for my granddoughter
I trully recomed this shuttle for everybody who come to Maoui
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Attended as: | Solo Travelers |
Activity Date: | 2016/06/02 |
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The Lei was very nice. Very fresh flowers. But the greeter was not very personable
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Attended as: | Couples |
Activity Date: | 2016/05/23 |
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I had lei's sent to my son and his girlfriend. I wanted it to be a surprise. I was a little worried they would not see you but everything went well. They were so happy with them. They told me the woman wad very very nice and answered any questions they had.
Thank you so very much for your great service. I will definitely use it again!!
Aloha Kelly! Thank you for taking the time to send us a review! We are thrilled to have learned that our greeter was superb with greeting your son and his girlfriend. We take pride in everything that we do to ensure the client is happy, and we are overjoyed! We hope to serve you in the near future!
Mahalo Nui Loa!
-- Jesse I.
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Attended as: | Couples |
Activity Date: | 2016/05/16 |
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As we touched down in Maui, I turned to my husband and asked, "does everyone get a lei?" and he replied no, but assured me he'd buy me one once we got outside the airport. Little did we know, my mother had planned a warm welcome with leis for both of us upon our arrival! We were greeted by a very pleasant man who offered us assistance in finding out bags and rental car. Our leis were so beautiful, and kept several days in the fridge for repeat wear.. We could not have been more pleased with this surprise! Would recommend to everyone! Thank you!
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Attended as: | Couples |
Activity Date: | 2016/05/06 |
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Always wanted to be picked up at an airport with someone holding up my name. I felt so special!
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Attended as: | Solo Travelers |
Activity Date: | 2016/04/18 |
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Roberts Hawaii was very accommodating and were waiting for us to arrive. Picked up on time at the Kahului airport and arrived at the Westin Resort on time. Would not hesitate to use them again.
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Attended as: | Couples |
Activity Date: | 2016/03/08 |
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Due to arriving late at night, we had arranged for a Roberts Hawaii shuttle to our Condo. We were greeted by Roberts Hawaii when we arrived, and they loaded our luggage on a cart. However, rather than having us wait for the regular shuttle bus, they transferred our luggage to a waiting taxi, and we were able to leave the airport right away, with out waiting. Many thanks to Roberts Hawaii.
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Attended as: | Couples |
Activity Date: | 2016/02/08 |
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The shuttle was super reasonable, on time clean shuttle with super comfy seats! Would recommend!!!!
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Attended as: | Solo Travelers |
Activity Date: | 2016/02/26 |
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Very helpful in getting transportation from airport to condo late at night.
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Attended as: | Couples |
Activity Date: | 2016/02/07 |
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Timely pickup and direct to airport ahead of time.
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Attended as: | Solo Travelers |
Activity Date: | 2016/02/05 |
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Great experience. Will definitely use this service on all future trips to Hawaii. Reliable
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Attended as: | Solo Travelers |
Activity Date: | 2015/12/24 |
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参加日の朝にハイウェイで事故があり、道路がクローズされてしまっていたのですが、会社からは何も連絡がなく、ホテルのコンシェルジュに確認をしてもらいました。また、時間通りに迎えに来るとのことだったのですが、15分ほど遅れての到着でした。突発的なことなので、どうしようもないとは思いますが、ハイウェイの状況などについてだけでも、せめて事前に連絡をもらえたらありがたかったです。
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Attended as: | Couples |
Activity Date: | 2015/12/21 |
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Not a single thing went wrong either time I used this service. I especially want to point out how wonderful a driver Jessica Lau is. She was not only my driver but gave me VERY helpful visitor info and island history. Such a wonderful person. Please thank her for me.
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Attended as: | Solo Travelers |
Activity Date: | 2016/01/02 |
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Great job. Highly recommend it. The hostess was pleasant and was waiting for us when we arrived.
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Attended as: | Families |
Activity Date: | 2015/12/19 |
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I was surprised at the quality and weight of the lei! The young lady that presented the lei was charming and knowledgeable about the airport ins and outs. I was well pleased with this purchase.
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Attended as: | Couples |
Activity Date: | 2015/11/07 |
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Excellent service with reasonable cost. The receptionist was very nice and polite. The driver comes on time and very kind. When I go Maui, I will use this company again. Highly recommended!!
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Attended as: | Solo Travelers |
Activity Date: | 2015/10/16 |
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Even though I was exhausted on the drive, the driver and I chatted a bit after we dropped off the other passengers. He was very friendly and called me a local girl because of how many times I have been to Maui.
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Attended as: | Solo Travelers |
Activity Date: | 2015/10/08 |
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空港到着口で出迎えてくれた日本人スタッフが親切でていねいな方でした。
バスが来るまで30分ほど待ちましたが、安くて便利でした。
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Attended as: | Solo Travelers |
Activity Date: | 2015/10/05 |
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Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Aloha MegP! Thank you for the wonderful review! We will inform our greeters in Maui of your satisfaction, and they will be ecstatic! We hope you have a wonderful visit to our islands, and Hau'oli Makahiki Hou (Happy New Year)!
Mahalo!
-- Jesse I.