Reviewed by: Mirza Mughal
I can't swim and was going for my wife. Thank god I went through with it. Off the back the tour was very well organized. 4 crew members including the captain and everyone knew their jobs well and communicated well with us. Very helpful. Very nice breakfast and catamaran sail to lanai island to start with. We saw whales while going to lanai! near lanai we saw a big pod of dolphins. Both times the captain was knowledgeable about steering the boat and showing us the best views. The Dolphins came very close to our boat too! (See attached picture)when we got to the snorkel site- the crew was very empathetic to my lack of swimming skills. They helped me very gently through the entire thing and encouraged me to go into the waters with floats etc. and I'm so glad they did. We snorkeled for an hour at lanai and I had so much fun. After that we sailed back to Lahaina beach while the crew made burgers and we snorkeled at the Lahaina harbor and then ate food. All in all 5 stars to the crew for being on top of everything and at the same time being jovial about it. Definitely recommend taking this day excursion for the views of Maui island and great snorkeling sites. I saw turtles at both sites- and I don't even know how to swim!!
| Rating: | |
|---|---|
| Packages: | Lanai Snorkel Cruise |
| Attended as: | Couples |
| Posted on: | 2016/04/27 |
| Activity Date: | 2016/04/22 |
Reviewed by: Mirza Mughal
It was an amazing experience. The sights were something out of a story book. Best part about the ride was they got us through different terrains including a very narrow heavily vegetated area. My horse was spirit - intermediate level. And she was pretty free spirited. The runs were awesome with her. My wife had quick smoke who was very gentle yet her runs were fun too! Our guides were awesome as well. All in all definitely a thing to do in Maui.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2016/04/27 |
| Activity Date: | 2016/04/25 |
Reviewed by: Nilofer khan
Booked a stand up paddle. But they gave us surfing lessons.
| Rating: | |
|---|---|
| Packages: | 1.5 Hour Group Lesson (Age 9 years Old & Over) |
| Attended as: | Couples |
| Posted on: | 2016/04/27 |
| Activity Date: | 2016/04/23 |
Reviewed by: Steve
I reserved this show at the last night of Hawaii and it was perfect to our family!
You should try. I'm not a agency of this show lol but anyway you'd better try this show and have fun!
The pork from buffet was amazing!
| Rating: | |
|---|---|
| Packages: | VIP Luau Package |
| Attended as: | Families with Young Children |
| Posted on: | 2016/04/26 |
| Activity Date: | 2016/04/20 |
Reviewed by: DHS
We were hopeful to see whales but knew we were in late so expectations were hopeful at best. However, once we got to the area there were 3 whales (mom, baby & male hopeful) and what a great show they gave. Tons of pictures and memories.
| Rating: | |
|---|---|
| Packages: | Early Bird Special - 7:30 am Cruise |
| Attended as: | Couples |
| Posted on: | 2016/04/25 |
| Activity Date: | 2016/04/24 |
Reviewed by: DHS
Not only visually great but also quite informative. Would be a great time for families.
| Rating: | |
|---|---|
| Packages: | One-Day Pass |
| Attended as: | Couples |
| Posted on: | 2016/04/25 |
| Activity Date: | 2016/04/22 |
Reviewed by: SkeeterNWife
The display/aquarium was lovely and entertaining. The staff in the aquarium was knowledgeable and friendly. However, we went to the Seascape restaurant and it took about 5 minutes for the server to acknowledge us, with the acknowledgement being cold and mediocre. We then noticed that they quickly greeted and offered service to a caucasian family as soon as they walked in the door. After waiting another few minutes for the server to come back and take our order, we decided to eat elsewhere. Never been treated like that at a facility before. Terrible impression of the Seascape restaurant, which ultimately spilled into the mood of the aquarium trip. Shame on those servers for making anyone feel like that... Will never return when we visit Maui again.
| Rating: | |
|---|---|
| Packages: | One-Day Pass |
| Attended as: | Couples |
| Posted on: | 2016/04/24 |
| Activity Date: | 2016/04/20 |
Reviewed by: Aussie Helen
For an April end of season whale cruise it was great to see whales and cruise the harbour in sunshine! saw a whale breaching out on the horizon,a mother and calf quite close to our boat,an escort flapping his tail, a lovely wave from a whale and lots of water spouts!! Fun afternoon
| Rating: | |
|---|---|
| Packages: | Morning Whale Watch Cruise [9:45 AM] |
| Attended as: | Solo Travelers |
| Posted on: | 2016/04/24 |
| Activity Date: | 2016/04/16 |
Reviewed by: モアナ
This was my fifth whale watching experience, but it was the first time I saw a jump.
In fact, I think it jumped about five or six times. It was incredibly impressive.
In the second half, we got really close to a parent and child with their kids, making it a fulfilling whale watching experience.
The Japanese staff were also kind, and they provided information about the announcements on board and the whales.
今回で5回目のホエールウォッチングでしたがジャンプを見たのは初でした。
しかも5、6回はジャンプしたでしょうか
大迫力でした。
後半には子連れの親子と大接近もあり充実したホエールウォッチングとなりました。
日本人スタッフの方も親切で船内アナウンスの内容やクジラの事を教えて貰いました^^;
| Rating: | |
|---|---|
| Packages: | おすすめプラン |
| Attended as: | Families |
| Posted on: | 2016/04/23 |
| Activity Date: | 2016/03/31 |
Reviewed by: 自称 上級者
My first horseback riding experience started with a rocky downhill path, and my partner was a bit wobbly on their feet. We took a commemorative photo at a scenic spot along the way. On the return trip, we cantered up a surprising uphill path back to the office. It was my first time riding, but I enjoyed it thoroughly. The view from Mendes Ranch was amazing!
初めての乗馬トライ最初の下り坂は石ころゴロゴロで相方も、ひょろひょろの歩足。途中景色の良いところで記念撮影。帰り道の上り坂をこれまたビックリポンの駈足(キャンター)でオフィスへ初めての乗馬でしたが十分楽しめました。メンデスランチの景色は最高!
| Rating: | |
|---|---|
| Packages: | 乗馬:1時間30分 |
| Attended as: | Solo Travelers |
| Posted on: | 2016/04/22 |
| Activity Date: | 2013/06/06 |
Reviewed by: Robert
IT WAS VERY DIFFICULT TO GET IN AND OUT OF THE WATER. HALF THE PASSENGERS WERE THROWING UP. THE LUNCH WAS NOT A BBQ , BUT COLD CUTS. THEY SHOULD HAVE HAD SOMETHING TO HELP THE PASSENGERS WITH MOTION SICKNESS
| Rating: | |
|---|---|
| Packages: | Lanai Snorkel Cruise |
| Attended as: | Couples |
| Posted on: | 2016/04/19 |
| Activity Date: | 2016/04/15 |
Reviewed by: khatereh
enjoyed every second
will go back for sure again
| Rating: | |
|---|---|
| Packages: | Lanai Snorkel Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2016/04/18 |
| Activity Date: | 2016/04/08 |
Reviewed by: 自称 上級者
The view from the Mendes lunch on my second visit was amazing, but as a second challenge on the trail, it was just okay. Thanks to that, I've gotten into horseback riding and I'm enjoying my youth at the riding club.
二度目のメンデスランチ景色は最高やけれど二回目のトレイル挑戦としては、まぁまぁでした。おかげで乗馬にはまり乗馬クラブで青春してます By 60代
| Rating: | |
|---|---|
| Packages: | 乗馬:1時間30分 |
| Attended as: | Solo Travelers |
| Posted on: | 2016/04/17 |
| Activity Date: | 2015/03/20 |
Reviewed by: Eylee
너무 좋았어요 친절하셨구요
한국분들 여행으로도 추천합니다
1시간 반 기다렸는데 시간 잘 갔어요
따뜻한 옷 꼭 챙기시고요
감사합니다 감사합니다
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2016/04/15 |
| Activity Date: | 2016/04/10 |
Reviewed by: Clen
The tour guide was very informative and stopped at every opportunity to take photos or show us the local markers and beauty
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2016/04/08 |
| Activity Date: | 2016/03/31 |
Reviewed by: Dhaval
Great place to learn about Sea Live detailed information great exbit very clean place.
| Rating: | |
|---|---|
| Packages: | One-Day Pass |
| Attended as: | Couples |
| Posted on: | 2016/04/07 |
| Activity Date: | 2016/04/04 |
Reviewed by: mii
I live overseas, so I'm used to customer service here, but even so, I was shocked by how rude the attitude was when I made a confirmation call. It wasn't due to poor reception; the call was disconnected several times, and the attitude was extremely bad, which made me very anxious before participating in the tour.
However, when I actually joined the tour, the staff members were very nice. But to be honest, I'm not sure if it was worth the price.
When I asked some local friends in Maui, they told me it was too expensive and that there are better options available. I wish I had asked them before going.
わたしは海外に住んでいるのでこちらの接客になれているのですが
それでも
確認の電話をしたときに
びっくりするほど態度が悪かったです。
電波がわるいとかではなく
何回か途中で電話切られたし
態度もものすごい悪かったので
ツアーに参加する前とっても不安になりました。
実際にツアーに参加したら
そのときの従業員さんたちは
とてもいい感じでした。
でも値段の割には正直なところよかったのかはわからない。
マウイ地元の友達 何人かにきいたら高すぎるし
もっといいのがあると教えてもらいました。
初めに聞いてから行けばよかったなと思いました。
| Rating: | |
|---|---|
| Packages: | 夕陽が美しい!サンセットクルーズ (2016年12月31日まで) |
| Attended as: | Solo Travelers |
| Posted on: | 2016/04/02 |
| Activity Date: | 2016/03/10 |
Reviewed by: B. Yakubowski
The tour was cancelled. We were not notified so drove from Lahaina for the tour, sat and waited for over an hour at the tour location. Finally we used the phone at one of the local businesses (Makaii Glass Creations) to call about it, only to find out the tour was cancelled. I was told we had been emailed about the cancellation but neither email addresses provided received an email and there was no message on our phone either.
Warm Aloha,
We sincerely apologize that you did not receive the message from the activity provider regarding your tour cancellation. Your credit card has been refunded in full, and please do not hesitate to contact us at anytime if there is ever anything we can do to assist you.
Mahalo Nui Loa,
VELTRA Support
| Rating: | |
|---|---|
| Packages: | Pineapple Tour |
| Attended as: | Couples |
| Posted on: | 2016/03/29 |
| Activity Date: | 2016/03/26 |
Reviewed by: Maureen
The tour overall, for the ticket price, is worth it. Our family of four went on the Gold package which included lunch and it was a good value for the dollar.
On the way up you drive through beautiful rainforests and curvy roads. The driver is informative and gives a lot of good info - wish he was more interactive with the visitors.
On the way down, you go through the back side -- very bumpy and not as beautiful. This is when you realize it's a very long day. I was very thankful our driver was competent and made us feel safe as the roads were precarious in some spots.
Overall, a good day -- just very long. I do think it was better to take the tour vs drive ourselves because it would have been hard to see anything other than focusing on the road. And we learned about a lot of things we wouldn't have known otherwise. Not going to do this again though - once is enough!
| Rating: | |
|---|---|
| Packages: | Gold Package with Lunch |
| Attended as: | Families |
| Posted on: | 2016/03/28 |
| Activity Date: | 2016/03/24 |
Reviewed by: Caroline and Bernie
The web sites all boast of waterfall swims and swimming in rock pools. This does not happen as there is insufficient water at these locations. The rock pools were more like insect infested cess pools and there are warning signs about the dangers of swimming in them. The only swimming option is at the black sand beach where a 30 min stop was taken. I think the description needs to be altered to be more accurate.
Other than that, it was quite interesting but we were definitely ready to get off when it was finished. It is a long and tiring day.
| Rating: | |
|---|---|
| Packages: | Gold Package with Lunch |
| Attended as: | Couples |
| Posted on: | 2016/03/23 |
| Activity Date: | 2016/03/12 |
Reviewed by: SusanShull
This was excellent!! Our driver was very knowledgable about Hawaiian history as well as plants, trees and many other points of interest along the way. He knew where to stop so we could take pictures, etc. We debated doing this drive ourselves but are very glad we did this with a driver. We also liked the small amount of people which made us feel we got very personal attention. We loved the stop at the Tropical Plant nursery as well and the girl that showed us the plants, etc. was also great!! Would highly recommend this tour!!
| Rating: | |
|---|---|
| Packages: | Hana Tour with Picnic Lunch |
| Attended as: | Couples |
| Posted on: | 2016/03/21 |
| Activity Date: | 2016/02/29 |
Reviewed by: Chidu
The tour started great. The captain of the boat was taking us as close as she can near the whales. The whale expert was giving more details about the whales. Watched a lot of breaches towards the end of the tour. Am amazing unforgettable experience .
| Rating: | |
|---|---|
| Packages: | Early Bird Special - 7:30 am Cruise |
| Attended as: | Couples |
| Posted on: | 2016/03/20 |
| Activity Date: | 2016/02/22 |
Reviewed by: TM2
The crew was great - wind was so bad that it was borderline on weather or not to cancel. But even in that wind and the choppy conditions the guys took us out and we caught fish! They cleaned it all up for us and we cooked it up that night. All in all, great experience.
| Rating: | |
|---|---|
| Packages: | Standard Package (until 12/31/2017) |
| Attended as: | Solo Travelers |
| Posted on: | 2016/03/15 |
| Activity Date: | 2016/03/10 |
Reviewed by: Meldebb
We drove from Wailea to attend this luau in Lahaina and it was well worth it. Extremely organized and handled a large crowd easily. Food and drinks were excellent and the show was equally entertaining. All the positive reviews I read about the Old Lahaina luau were spot on correct. Highly recommend this luau to everyone.
| Rating: | |
|---|---|
| Packages: | Table and Chair Seating |
| Attended as: | Families |
| Posted on: | 2016/03/12 |
| Activity Date: | 2016/03/09 |
Reviewed by: Paula
Our tour guide was named Rory and he was fantastic. As we drove to Haleakala Rory provided us with so much Hawaiian history, it was fabulous learning and hearing so much about the culture. The sunrise that morning was spectular we were able to see Venus and Mars clearly and once the sunrise began it was just beautiful. We were also treated to a fabulous breakfast. We highly recommend this tour.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2016/03/08 |
| Activity Date: | 2016/02/12 |
Reviewed by: Paula
Our tour driver Gus, was awesome we had a fantastic day. The road to Hana is beautiful 617 switchback turns however, it was worth every turn. Our driver Gus stopped at beautiful waterfall, fantastic road side eateries and bought us the most wonderful banana bread we have ever tasted. We highly recommend this tour.
| Rating: | |
|---|---|
| Packages: | Hana Bound - From West Maui (7 Hours) |
| Attended as: | Couples |
| Posted on: | 2016/03/08 |
| Activity Date: | 2016/02/13 |
Reviewed by: Leticia
we went in the morning, and was a beatiful experience.
| Rating: | |
|---|---|
| Packages: | Morning Whale Watch Cruise [9:45 AM] |
| Attended as: | Couples |
| Posted on: | 2016/03/08 |
| Activity Date: | 2015/04/02 |
Reviewed by: kurumi38
I was worried about seasickness, but I thought whale watching in Maui during winter was a must, so I participated. It seems to depend on the weather, but that day we were able to see whales breaching up close right away, and I quickly forgot my worries. They jumped several times in different places, so I was busy watching them. Since we had a Japanese guide during our time slot, we received detailed explanations about the whales' behavior and how to observe them, which made it even more interesting. I was more satisfied than I expected, and it truly became a wonderful memory.
船酔いが心配でしたが、冬場のマウイでホエールウォッチングははずせないと思い参加しました。
お天気に左右されるそうですが、その日はすぐに鯨のブリッジが間近に見ることができ、不安要素はすぐに忘れてしまうぐらいでした。
あちらこちらで何度もジャンプしてくれるので、見るのに忙しいぐらいでした。
私たちの時間帯は日本人ガイドさんがついて下さったので、鯨の生態や見方など詳しく説明してもらえ、さらに興味深く見ることができました。
期待以上に満足で、本当に楽しい思い出になりました。
| Rating: | |
|---|---|
| Packages: | おすすめプラン |
| Attended as: | Couples |
| Posted on: | 2016/03/07 |
| Activity Date: | 2016/02/22 |
Reviewed by: MNH
Visiting Molokai through a guided tour was an experience that I will never forget! I learned about Molokai's history and was able to see the gems this island had to offer. An experience I am willing to do again!
| Rating: | |
|---|---|
| Packages: | Half Day Tour |
| Attended as: | Solo Travelers |
| Posted on: | 2016/03/06 |
| Activity Date: | 2016/02/09 |
Reviewed by: Danielle Grey
Our tour guide josh was extremely friendly and personable. He seemed to know everything when it came to Maui and the environment in which we were hiking. The lunch was great and you couldn't beat the scenery! Would definitely refer a friend!!!
| Rating: | |
|---|---|
| Packages: | Morning Tour - Meet in Central Maui |
| Attended as: | Couples |
| Posted on: | 2016/03/06 |
| Activity Date: | 2016/03/03 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the tour.
However, we sincerely apologize for the discomfort you experienced due to the bad weather and the poor attitude of our phone support staff.
We have shared the content of your feedback with the operating company.
We will work diligently with the operating company to improve our services so that all participants can enjoy their experience comfortably.
Thank you for taking the time to share your valuable feedback.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら悪天候でご不安な思いをされたとともに、電話対応スタッフの態度が悪く、ご不快な思いをさせてしまいましたこと深くお詫び申し上げます。
催行会社へご投稿いただきました体験談の内容を共有させていただきました。
ご参加される皆さまに気持よくご参加、お楽しみいただけるよう催行会社とサービス改善に向け尽力させていただきます。
お忙しいところ貴重な体験談のご投稿誠にありがとうございました。
VELTRAカスタマーサポートチーム