Dear Holly,
Your complaint is very concerning to us. We understand your disappointment and hope you will accept our sincerest apologies. It’s important to us that our guests are more than satisfied and we wanted to let you know that although this reply is late, we did go ahead and resolve the air conditioning and speaker issue immediately.
We spoke to the driver and he was provided with the necessary corrective steps to ensure this will not happen again.
Thank you for your honest feedback as we were very grateful that you joined us. We hope we have a future opportunity to show you our improvements. Until then, please stay well.
Mahalo!

Aloha Grisel, So happy that you enjoyed our Hawaiian/American buffet, local style. I'm not sure how many were in your party, but once the covid guidelines were altered, it allowed us to seat at least 10 ppl at a table with a little distance between parties. So sorry the picnic style benches weren't so comfortable, but it's difficult to have cushioned tables out there on the beach exposed to the heat and sunshine all day, especially since we don't have a covering overhead. The picnic tables were chosen so that people might have that kind of backyard style BBQ with family feeling in mind when they think of a luau on the beach, and because regular tables just weren't stable in the sand. I hope this won't deter you from coming back to visit us again sometime in the future. Mahalo for your feedback, Germaine's Luau Ohana

Aloha Jose, Thank you so much for your feedback, and happy to hear that that the celebration of your father's birthday was enjoyable for everyone. Please post your comments and fun photos on our Instagram or Facebook page....Germaine's Luau & Special Events, or #germainesluau. We would defintely appreciate that! Hope you will come back and visit us again one day, and tell your friends of your experience too!! Mahalo, Germain's Luau Ohana

Aloha Natalia, I'm sorry you were disappointed, however you purchased our basic package which does not come with Table Service, or "waiter served". The Vip package comes with the Table Service for beverages and dinner. We normally offer open seating in the Original package, but due to the covid guidelines when you attended our luau, we couldn't. We had to assign tables for Tracking purposes, to know where all our guests were seated. It's a difficult task to sit people at safe distance to each other, with limited seating capacity. If you were able to book a little earlier, your seats may have been better. Even our Vip tables,..if you booked early for a certain date, the odds of you being seated in the front row would be greater. We hope you'll give us another chance on your next visit to our beautiful island, after we pass through this unusual time in our lives.
Sincerely, Germaine's Luau Ohana

Mahalo and Aloha! Keep reaching for the stars!!