All Reviews for Family & Accessible Travel

On that day, our family (two adults and an elementary school child) participated together. It was our first time kayaking, and since our child is a bit timid and had never been in water where they couldn't touch the bottom, we felt a little anxious about joining. The guide was very kind and taught us various things, allowing both us and our child to participate very enjoyably. During snorkeling, the guide changed locations while keeping an eye on our child and swam with us, for which we are truly grateful. Paddling outside the bay can be quite tiring, but it's a pleasant kind of fatigue. When we come back to the Big Island next time, we would like to participate again!

その日は私達家族(夫婦2人と小学生の子供)の3人で参加しました。カヤックは初挑戦でしたし、子供も怖がりで足のつかない水に入る事もした事がなかったので、少し不安を感じての参加でした。ガイドの方がとても親切に色々と教えて下さって、私達も子供もとても楽しく参加する事が出来ました。シュノーケルも子供の様子を見ながら色々と場所を変更したり一緒に泳いで下さったりして、本当に感謝です。湾の外に出て漕ぐので、結構疲れますが心地よい疲労感です。次回ハワイ島に来る時には、また参加したいと思います！

A staple every time in Hawaii. I had a great time. However, as the years go by, going up and down those stairs is tough. I wish they would install a lift or escalator!

ハワイの毎回定番。
楽しませていただきました。しかし、
歳を追うごとにあの階段の上り下りは、キツい。
リフトかエスカレーター付けて〜〜って感じ。

I only tried it twice.
I tried other places more than three times...
The cost performance is terrible. It's not interesting at all.
I ordered it after watching "Hawa Koi," but it was a waste of money.

2回しか、トライしなかった。
他のとこは3回以上トライしてたのに…
コスパ悪すぎ。全然面白くない。
ハワ恋見て頼んだけど、お金の無駄。

We boarded the bus at the meeting point, but it took some time to pick up more passengers at a hotel along the way before reaching the boarding location. I had been on the ship before, but its aging was quite noticeable.

集合場所からバスに乗り込みましたが、途中のホテルでまた乗客を乗せ乗船場所には時間がかかりました。船は以前にも乗ったことがありましたが老朽化が目立ちます。

It felt like a tour with sightseeing in Haleiwa.
I had an early lunch of garlic shrimp in Haleiwa.
I didn't quite understand the guide's explanations at that time.
Even when I asked questions or made requests, the guide would say, "I told you that earlier!"
All the tour participants felt the same way.
The guide's inner voice came out loud.
The horseback riding by the beach was very enjoyable.

ハレイワ観光付きという感じでした。
ハレイワで早めの昼食ガ－リックシュリンプ。この時のガイドの説明よく分からない。
質問やお願いをするも、「だからさっき言ったでしょ‼」
ツア－参加者みな同じ気持ちになってしまいます。
心の声が口から出るガイドでした。
海辺乗馬はとても楽しめました。

There was a staff member holding a nameplate near the baggage claim area. I was able to get to the hotel safely. Although it was a shared ride, the driver skillfully handled the suitcases. You can use this service with peace of mind.

バッケ－ジクレ－ム辺りでネ－ムプレ－トを持ったスタッフが居ました。
無事にホテルまでお願いできました。
乗り合いでしたが、ス－ツケ－スはドライバ－さんが上手におろしてくれます。安心して利用できますよ。

I experienced a underwater scooter, stand-up paddleboarding, and snorkeling.

While I was stand-up paddleboarding and snorkeling, it was a bit windy, which made it feel colder. I could see corals, but there were hardly any fish.

The underwater scooter was really great! Fish came close, but unfortunately, they didn't have that tropical fish vibe and looked more like a school of mackerel (laughs).

I took photos with my smartphone and videos with an underwater camera, but there was an additional charge. Moreover, even though I paid, the photos taken with my smartphone were not sent to me.

水中スクーターとスタンドアップパドル、シュノーケル体験しました。

スタンドアップパドルとシュノーケルを体験中は若干風が強かったので体感温度が下がり寒かったです。
サンゴは見れますが魚は殆どいませんでした。

水中スクーターはとっても良かったです！魚が寄ってきましたが残念な事に熱帯魚感がなくサンマの群のようでした（笑）

スマホで写真、水中カメラで動画を撮っていただきましたが別料金がかかります。
しかもお金を払ったのにスマホで撮った写真は送られて来ませんでした。

I experienced horseback riding. It was a very valuable experience as I was able to enjoy the vast nature and the sea at the same time. I was able to ride without any difficulty. The guide was a local person who couldn't speak Japanese, so I thought it would have been even better to have a Japanese guide. There was a video explaining horseback riding in Japanese, so I was able to enjoy it even without a Japanese guide.

乗馬を体験しました。広大な自然と海を同時に体感することができたので、とても貴重な経験になりました。難無く乗馬も体験出来ました。
ガイドの方が現地の人で、日本語が話せない方だったので、日本語ガイドがあるとさらによかったなと思いました。日本語で乗馬の説明ビデオがあったので、日本語ガイドが無くても、楽しめました。

I was riding a horse that was trotting along in a line with other participants in the forest. At first, it was nice, but I gradually started to get bored. I wondered if I wouldn't have gotten bored if we had gone a bit faster or if we had gone to the beach...

他の参加者の方と一列になって森の中をパカパカ歩く馬に乗っている。最初は良かったのですが、だんだんあきてきました。もう少し早く走ってくれたり、ビーチまで行ったりしたら飽きなかったのかな...
と思いました。

The guide was cheerful and it was a lot of fun. At the famous bakery, we enjoyed malasadas, and for lunch on the boat, we had a buffet-style BBQ with beef and chicken. At the sandbar, we started snorkeling and enjoyed various activities like stand-up paddleboarding and kayaking!

ガイドさんも明るく、楽しかったです。
有名なベーカリーのマラサダや、船上でのBBQランチでは、ビュッフェスタイルでビーフやチキンを食べることができました。
サンドバーでも、シュノーケリングを始め、SUPやカヤックなど、様々なアクティビティを楽しめました！

The staff were very friendly and made it a lot of fun, so I really enjoyed participating! Above all, it was amazing to see a whale right below us while flying, and we were lucky enough to see a rainbow too!

スタッフ皆さんとてもフレンドリーにして楽しくしてくれたのでとても楽しく参加できました！
なによりも飛んでる時にクジラがちょうど下にいてラッキーで虹も見られて最高でした！

The guide was very pleasant and kindly assisted my parents, who were inexperienced, with a smile until the end.

There was a mistake from the tour company that almost led to a cancellation the day before, but thanks to Veltra's quick communication with the tour company, we were able to change from a two-hour course to a one-hour course. Without Veltra's support, we would have been left in tears, and they handled the communication with the tour company on our behalf, which was a huge help. I really don't want to deal with the tour company while trying to enjoy my trip...

Including that kind of support, I’m really glad I booked through Veltra instead of directly!

I will definitely make a comeback to do the two-hour course that visits the movie filming locations that we couldn't do this time.

For those who will go in the future... There were hardly any activities to pass the time on the premises. If you book with transportation included, it would be wise to consider how long the wait will be for the return bus.

ガイドさんがとても感じ良く、初めてで上手くできない両親にも優しく笑顔で最後まで対応してくれました。

催行会社のミスで前日キャンセルされそうでしたが、Veltraが迅速に催行会社と連絡を取って対応してくれたおかげで、2時間コースから1時間コースへの変更で済みました。Veltraのサポートがなかったら泣き寝入りだったし、私達の代わりに催行会社とやり取りしてくれたので、本当に助かりました。旅を楽しんでいる時に催行会社とやり取りをしてイライラしたくないですし…。
そういったサポートを含めても、直接ではなくVeltraから予約して本当によかったです！

今回できなかった映画ロケ地を回れる2時間コースは、いつか必ずリベンジします。

今後行かれる方へ…
敷地内で時間を潰せるものは殆どありませんでした。送迎付きで予約する場合、帰りのバスまでの待ち時間がどのくらいになるかを考えて予約した方が良さそうです。

My mom had been wanting to do a whale watch cruise for a very long time now and she was very excited when I booked this tour to do with her. Once the boat had departed they had told us that lunch will be open the entire trip. We did not want to miss seeing the whales so we went to get lunch as soon as they announced that it was open. While eating our lunch the captain had announced that they had spotted a whale and that was the first time we were able to see whales on our tour. For the entire time we followed the same mother and calf whale that we had spotted in the beginning. We were able to spot them many times during the duration of the tour! My mom was also able to see some dolphins during the tour as well. It was such an amazing experience for both my mom and I and we both would love to go and do this tour again next whale watching season!

Our trip was amazing! Great food and drinks! The entire staff was very accommodating and served the best food and drinks! The catamaran was very safe and top of the line. Very fun atmosphere! Our cruise also turned into whale watching! We had so much fun we booked another trip a few days later. We would recommend this trip if you want to have a beautiful, fun evening!

It seems to be a very popular tour, and a large bus arrived at the pickup location. We reached the port in about an hour. There were boats for Japanese guests only and for foreign guests as well.

On the boat, the cheerful and lively staff provided thorough explanations, and we enjoyed a fun atmosphere throughout the trip. We participated in the sandbar experience during low tide, and the water was about knee-deep. Although there were quite a few clouds and a brief rain shower, it gradually cleared up, and the color of the sea became even more beautiful and breathtaking.

At the sandbar, there was equipment for beach volleyball, but since a group of guys took the ball to play, no one was actually playing beach volleyball.

We headed back on the boat towards the sea turtle habitat. A female staff member pointed out the direction where sea turtles appeared, and we desperately searched in that direction. We were fortunate to see several turtles as they surfaced. There were also reports of manta rays, but unfortunately, we missed them!

At the coral reef, we went snorkeling. We received bread to feed the fish, and when we entered the water, many beautiful fish came close, which was a lot of fun. It was a bit murky due to the rain, but I was extremely excited when a large sea turtle swam right in front of me. Although we had plenty of time, some people returned to the boat early because it was cold. I wore a long-sleeve rash guard and leggings, so I was a bit better off. It gets even colder when you get back on the boat, so I think having a warm cover-up would be a good idea. The service of warm drinks was appreciated.

The hamburgers for lunch were grilled on the boat and were very delicious.

大変人気なツアーらしくピックアップ場所には大型バスが到着。
1時間程度で港に到着しました。
船は日本人オンリーのと外国人の方のとがありました。

船の中では、元気で明るいスタッフの方が丁寧に説明してくださり、終始楽しい雰囲気で過ごせました。
サンドバーはできるだけ干潮時を選んで参加しましたがちょうどひざぐらいの深さでした。
ちょっと雲が多くてさーーっとにわか雨が降ったりもしましたが、次第に晴れてくると一段と海の色がきれいで感動的でした。
サンドバーではビーチバレーの用意もありましたが、男子グループがボールを持っていって遊んでいたのでビーチバレーをやってる人はいませんでした。

再び船でウミガメの生息地に向かいます。
スタッフの女性が船の上からウミガメが現れた方角を教えてくれるので、その方向を必死に探します。
結構たくさん出没してくれたので何匹か見ることができました。
マンタも見えたらしいのですが、残念ながら見逃しました！

サンゴ礁のところではシュノーケリングをやりました。
えさにするパンをもらって海に入るとたくさんのきれいな魚が寄ってきて楽しかったです。
雨が降ったので少し濁り気味だったのですが、目の前を大きなウミガメが横切った時は大興奮しました。
時間はたっぷりあったのですが、寒くて早めに船に戻る人も。
私はラッシュガードの長袖とトレンカを履いていったので少しはましだったかも。
船に上がるともっと寒いので暖かいはおりものなどあるといいと思います。
暖かい飲み物のサービスはありがたかったです。

ランチのハンバーガーは船の上で焼いてくれるものでとてもおいしかったです。

The ocean was incredibly beautiful and amazing. I was surprised to be able to swim so close to sea turtles!!

But be careful! The waters in Hawaii in February are still quite cold! You'll be shivering on the boat, so it's a good idea to bring a change of clothes and something like a Gore-Tex windbreaker.

海がとにかくキレイでサイコーでした。
ウミガメとこんなに近くで泳げるなんてビックリ!!

でも気を付けて！2月のハワイの海はまだまだつめたい！船の上では寒さに震えるので、着替えと風よけのゴアテックス的なモノを持って行くと良いよ。

I chose a plan that included transportation from the airport to Ala Moana to the hotel. The transfer was smooth, and the lounge staff helped by recommending places and food, which was very helpful. I would like to use this service again.

空港→アラモアナ→ホテルのプランにしましたスムーズに送迎して下さり、ラウンジの方にもおススメの場所や食べ物など教えて下さり助かりました。また利用したいです

It was my first time in Hawaii, and we were blessed with beautiful weather. We started with an optional tour on a boat, where we went snorkeling at a sandbar. The water was crystal clear, allowing us to swim with fish and observe coral.

After snorkeling, we experienced stand-up paddleboarding (SUP). At first, it was challenging to maintain balance, but thanks to our guide's instructions, I was able to ride confidently.

For the final activity, we switched to a different boat for the underwater scooter. While exploring underwater, I was lucky enough to encounter a sea turtle. We attracted fish with bait for some great photos, and at the end, we were able to purchase the photos for $40.

初めてのハワイでしたが天候にも恵まれ、とても快晴でのオプショナルツアーで、初めに船に乗りサンドバーの浅瀬でのシュノーケリングをしました。
海が透き通っていて魚と一緒に泳いだりサンゴを観察することができます。
シュノーケリングの後はSUP体験で、初めはバランスを取るのが大変ですがガイドさんのご指導のおかげでしっかり乗る事ができました。
最後の水中スクーターは違う船に乗り換えました。水中スクーターで海の中に入り進んでいる途中運が良くウミガメをお目にかかる事ができました。魚の餌で魚たちをおびき寄せ写真をたくさん撮っていただき、最後に40ドルで頂くことができました。

Upon arrival, I only used the transfer from the hotel to the airport. Fortunately, it was the designated hotel, and the transfer went right up to the front of the hotel, which was very helpful. There was no need for a tip, and one piece of luggage per person was included. However, the return pickup was 10 minutes late from the scheduled time, which made me a bit anxious, but everything else was fine. I plan to use this service again next time.

到着後　ホテルへ帰りは、ホテルから空港へ　送迎のみの利用でした。幸い指定のホテルになっていて、ホテルの真前までの送迎だったので、とても助かりました。チップの必要もなく　荷物も1人1つまでは込みでした。
ただ帰りの迎えが　予定時刻より10分遅れていたので、ちょっと不安になりましたが、後は問題ありませんでした。
次回も利用しようと思いました。

Had a wonderful time on the jungle expedition with Justice! Great views of the island and a fun drive up and back down. Highly recommend! Must admit that seeing the Jurassic World props was my favorite!

This was a fun way to spend my birthday. The captain and crew were super relaxed and funny, and the small size of the boat allowed for a sense of camaraderie and fun, as we zoomed through the water at high speeds (make sure to hold on!). Loved this intimate experience rather than some big show boat with a ton of people onboard.

At first, I was worried about whether the staff could really speak Japanese, but they spoke it very well, and the sandbar was absolutely stunning. The hamburgers had a wild vibe that was different from Japan, and they were great! You can also get refills. Lastly, there is a tip, but for this price, the experience was definitely worth it.

初めスタッフさんが本当に日本語話せるのか不安でしたが、めっちゃ話せるしサンドバーも絶景でした。
ハンバーガーもワイルドな感じで日本とはまた違いよかったです！おかわりもできます
最後にチップなどありますがこの金額なら全然良い内容でした。

The boat crew was amazing. You will take your shoes off prior to entering the boat and the crew assists with the facilitation of passengers onto the vessel. The main challenge is timing the waves with getting passengers on board. The crew did a great job with this and ensured everyone stayed dry (for the most part!) Once on the boat there are several different seating options: Bean bag chairs, bench seating down by the bar area, and seating on the front of the vessel. I would recommend sitting in the bean bags as they are comfortable and provide a great view (just be careful with your phone as there are slits it could possibly fall through into the ocean.)

Dinner was served on the boat and it was excellent. The brussel sprouts and chicken bites were delicious! Drinks were also served and the crew did a great job with serving everyone in a timely and frequent manner. The trip was extra special for me as my wonderful fiance (then boyfriend) proposed to me as the sun set over the mountains. My friends worked with the crew members to make the moment extra special as they deliberately turned the boat for us to see the sunset in our engagement pictures. During/after the proposal they provided us with a champagne shower and the rest of the bottle of champagne! Truly a moment we will never forget.

A++ experience!

The boat crew was outstanding. Very informative and helpful in all aspects of the trip. Many whales were spotted throughout the entire adventure and the crew's commentary on the whales was interesting. Breakfast and lunch on the boat was also excellent. Breakfast was light and more so appetizers so if you need more sustenance make plans for that. Lunch had plenty of food leftover if you wanted/needed seconds. Around lunch time the bar was opened for drinks and the bartenders were all awesome! A handful of beers (crafts, domestics) and mixed drinks were served. The snorkel gear provided by the boat was great as well. They provided anti-fog spray for the masks so don't worry about bringing any. Oh, there's also a slide on the back of the boat. Good time.

Our group was lucky enough to spot a handful of sea turtles, which really made the trip a special one. The guides on the water were careful to ensure trip members did not get too close or touch the sea turtles, which was nice to see. The bathrooms on board were clean and had no issues. The top of the boat was bench seating with plenty of room for the amount of passengers that were on the trip. Sunscreen was provided on board so do not worry about bringing your own.

Overall, there is nothing I can think of to improve the experience we had. Would highly recommend and even do again if ever back on the island! A+

At the ranch, there are ample options for breakfast/lunch that were well priced and very tasty! Plenty of opportunities to take great photos by the mountains prior to the bus picking you up as well...

The tour guides held a brief safety course before taking the group out zip lining to ensure everyone was comfortable using the equipment. Speaking of tour guides, they were all very friendly and engaging. Any and all questions were answered by them and they helped facilitate conversation among everyone participating. There were a handful of cold water stations throughout the tour so there is no need to bring any personal water...

Plenty of professional photography spots (taken automatically as you zip by them on the line) are located on the zip line tour, which will be pointed out by the guides. [None of the photos I posted are the professional photos.] I recommend purchasing the pictures (whole package rather than individuals) as the price can't be beat for the quality and quantity of photos. Oh, also bring some cash if you would like to purchase some energy shots from the photographer in case you had one too many mai tais the night before!

Overall it was a great experience worth paying for that I can't find anything to improve upon. A+!

Other things I can think of off the top of my head:
-Free locker storage for valuable items
-I would recommend bringing sunscreen and sunglasses and even a hat
-Hiking isn't that strenuous. Do not need to be in excellent shape or anything.
-Seeing where some of my favorite movies were filmed was pretty neat!
-Wear comfy tennis shoes

It was great to move by boat while watching the sunset falling into the sea. The blue glowing lights were also fantastical and beautiful. After waiting for a few minutes holding onto a buoy like a board, a manta ray came from the ocean floor. It approached right below my stomach, opening its large mouth and spinning around. I was able to see three manta rays. It was wonderful.

海に落ちる夕陽を眺めながらのボート移動も良かったです。
ブルーに光るライトも幻想的できれいでした。
ボードのような浮きに掴って待つこと数分、海底からマンタがやってきました。大きなくちを開けてグルリグルリと回転しながら私のお腹のすぐ下まで来ました。３枚のマンタを見る事が出来ました。素晴らしかったです。

I was worried about snorkeling with my child, but I felt quite reassured and satisfied with the activity because the guide stayed with us the whole time! At one point, my child started saying they were cold and wanted to get out, but I appreciated how kindly the guide handled it without any negative reactions. The shuttle car was nice, and we had a comfortable drive. They took photos with a GoPro, so we have great quality memories! Data download was also available! Thank you!

子連れでシュノーケルは不安でしたが、ガイドの先生がずっと一緒についていてくれたのでかなり安心で満足するアクティビティーでした！
途中で子どもが寒くてもう上がりたいと言い始めましたが、嫌な顔せず対応いただき有り難かったです。
送迎の車もいい車で心地よくドライブできました。
ゴープロで写真を撮ってくれたので、いい画質で良い思い出ができました！データダウンロードＯＫでした！ありがとうございます！

At the end of February, it was a bit chilly, but I was able to see sea turtles, go snorkeling, enjoy delicious lunches, and even had fun singing! However, the snorkeling spot wasn't as beautiful as I had imagined; I did see some fish, but I was expecting a clearer sea, so that was a bit disappointing. Still, I had a great time!

2月末で肌寒かったですが、ウミガメが見れたりシュノーケリングしたりお昼も美味しく、歌を歌ってくれたりして楽しく過ごせました！
ただシュノーケリングの海が思っていたよりキレイではなく魚は見れましたが、もっと透き通った海を想像していたので、そこは残念でした。でも、楽しく過ごせたので良かったです！

I was able to see the whales' spouts and backs! It was more fun than I expected to be so close to the whales. We also saw a turtle right after we set sail. Although we didn't see any jumps, the view of Waikiki from the ocean was very beautiful!

クジラの潮吹きと背中を見ることができました！思っていたよりも近くにクジラがいて楽しかったです。出航してすぐに亀も見れました。
ジャンプは見れませんでしたが、海側から見るワイキキの風景はとても綺麗でした！！

Shuttle pick up and drop off were seamless. The perfect amount of time at the Bay to get through admissions, snorkel, float, sun and snack! The gear worked well and fit like a glove.