All Reviews for Family & Accessible Travel

The catamaran ride offered beautiful views, and the Hawaiian fishpond tour was educational.

Along Pearl Harbor, we enjoyed the stop at Punchbowl Cemetery, and the city tour of Honolulu highlighted key sites

Shared meaningful historical context about the USS Arizona, Pearl Harbor, and Hawaii’s royal history.

The Kualoa Ranch Movie Sites Tour was a fun and fascinating experience and well paced!

Horses were well cared for and easy to ride, and the trails offered stunning mountain and ocean views

Smith’s Family Garden Luau was a wonderful Kauai experience. The tropical garden setting was beautiful and inviting, creating a relaxing atmosphere.

A memorable and relaxing way to experience Maui from the ocean.

My favoprite part was the beachfront setting - it was beautiful, especially at sunset

The boat ride along the river offered beautiful views of lush tropical landscapes, and the live Hawaiian music and hula added an authentic, festive touch.

The Royal Kona Resort Luau was a fantastic oceanfront experience. The setting overlooking the water was beautiful, especially at sunset, and the evening was well organized from start to finish

The 9:45 AM departure worked well, with clear instructions and enough time to explore at our own pace.

The show was engaging, energetic, and beautifully showcased the Hawaiian culture!

This outrigger canoe surfing ride was such a fun and authentic Hawaiian experience!!

Riding through the lush landscapes and famous movie sites was unforgettable

The treetop ziplines were thrilling with incredible views, and the guides were professional, fun, and made safety a clear priority.

Swimming beneath the waterfalls was refreshing, and the kayaking and SUP added a fun mix of adventure

This ATV tour at Kualoa Ranch was an absolute highlight - scenery incredible and riding through it on an ATV made the experience even more exciting.

This early-morning Pearl Harbor shuttle was a great value and very well organized.

Josh was an excellent tour guide. He is very knowledgeable about the island and it’s history.

The horse is well-trained, so you can ride it right away even if it's your first time. At first, we go along a path in the woods, but after a while, we come out into an open grassland. I guess this is the filming location for the movie. Once you get here, the scenery is fantastic. The horse is very gentle, so I was a bit nervous at first, but I quickly got used to it and had a wonderful experience. The hamburger was delicious.

人馴れした馬なので、初めてでもすぐに乗れます。
最初は林の中の道を進みますが、しばらくすると開けた草原に出ます。
ここが映画のロケ地ってことでしょうか。
ここまで来れば景色も最高になります。
とてもおとなしい馬なので、最初は少し緊張しますがすぐに慣れて、とても良い体験ができました。
ハンバーガーは美味しかったです。

Crews are so friendly, music is great, sandwiches are delicious, everything is good except the cloudy weather, so definitely gonna book again when the weather is nice

We brought our family of 3 on this excursion. For reference our kids are 11,9 and 6. They had alot of keep the entertained. Paddle boarding, kayak, snorkeling and snacks. As well as a bathroom on board their boat. The boat was nice and clean! It was a fun excursion that took about half of the day with travel time from our resort at the Aulani. Defintely worth our time! The weather was nice and sunny on the day we went so it was nice to relax on their floating raft.

The food and show were both great. It seemed like a smaller venue than one we went to on Maui a few years ago, which was nice because there was less wait to get food and every seat had a great view of the show. Great for the kids, it wrapped up around 7:30pm. Fire dance was pretty cool as well.

It was disappointing that I couldn't experience the whale watching I was looking forward to, but I was able to see the views from the backside of Diamond Head, which made for a valuable experience.

期待していた様なホェールウォッチングが出来なかったのは残念でしたが、ダイヤモンドヘッドの裏側の景色なども見られ、貴重な体験になりました。

**[Positive Aspects]**
During the transfer, the driver kindly introduced us to recommended restaurants along the way. He was very friendly and left a good impression.

We were able to see sea turtles. We took photos from the boat and also saw them swimming nearby while snorkeling.

It was great to take commemorative photos while doing activities like stand-up paddleboarding (SUP).

**[Negative Aspects]**
The time when you can see sandbars like those shown in guidebooks and on websites is quite limited. Although we were there during a relatively low tide, the sand was completely submerged, and the water level was above an adult's waist.

This is due to weather conditions, so there's not much that can be done, but on the day we participated, there were strong winds, and the current was quite fast. The SUP was being swept away, so it didn't feel like a leisurely activity, and we ended up exhausting ourselves.

Again, this is due to the weather, but because it had rained right before and there were strong winds during the activity, the sea didn't look very clear. (We didn't see many fish while snorkeling.)

Additionally, there were participants who were confused when they were told on-site that you cannot participate in snorkeling if you can't swim. I think it would be good to include this information in the participation guidelines.

**[Varies by Person]**
As mentioned by another reviewer, the Japanese-speaking staff used casual language throughout. While some may appreciate having someone who can communicate in Japanese during an activity abroad, others might find this somewhat rude. I think this depends on how individuals perceive the quality of service relative to the price paid.

Since the staff cannot judge how well someone can swim, I understand that self-assessment is necessary, but I think it would be helpful to have some criteria or steps to determine participation eligibility in shallow areas. Some people might feel like they were treated coldly or dismissed.

【良かった】
送迎の際にはドライバーの方が道中にあるおすすめレストランなど紹介してくれました。とても親切な方で好印象でした。

ウミガメを見ることができました。船上から写真を撮ることも、シュノーケリング中に近くを泳いでいるところを見ることもできました。

SUPなどしながら記念撮影できたのはよかったです。

【悪かった】
ガイドブックやサイトHPに掲載されている写真ようなサンドバーがみられる時期はかなり限られています。比較的干潮に近い時間帯でしたが砂は全く見えず、水位は大人の腰より上でした。

これは天候によるものなのでどうしようもないですが、自分たちが参加した日は強風で、潮の流れがかなり早かったです。SUPもどんどん流されてしまうので、優雅に遊ぶという感じではなく、体力を消耗しました。

これも天候によるので仕方ないですが、直前まで雨が降っていたことと、アクティビティの時間帯に強風が吹いていたため、海はあまりきれいに見えませんでした。（シュノーケリングはあまり魚を見つけられませんでした。）

また、平泳ぎができないとシュノーケリングには参加できない。ということを現場で伝えられて戸惑っている方がいました。参加時の注意事項に記載してもよいかと思いました。


【人による】
別の方も口コミで書かれていましたが、日本語スタッフの方は終始タメ口でした。
海外で参加するアクティビティにもかかわらず、日本語でコミュニケーションをとることが可能な方がいてくれるのでありがたい。ととらえる方もいると思いますし、応対がやや失礼に感じると思う方もいると思います。これは払った料金とサービスの質を各位がどうとらえるかによるかと思います。

どの程度泳げるのかはスタッフでは判断できないので自己判断というのは分からなくもないですが、目安となる基準や、浅瀬で参加可否を判断してもらうためのステップとかはあってもいいのではないかと思いました。人によっては冷たく突き放されたように感じてしまうかと思いました。

My wife and I booked the morning 2hr whale watch cruise and it was breathtaking. The views all the way throughout the cruise was the highlight. Not to mention the whales we spotted in the distance. The cruise staff were all very helpful and welcoming. The pineapple banana bread was one of the best I have ever had! I would recommend this activity to all friends and family that come to Oahu

I had seen all the Jurassic World movies, so the atmosphere and scenes from the films came back to life, and I was really excited.

ジェラシックワールドの映画すべて見てたので、その世界観&映画のシ-ンがよみがえってとてもワクワクしました。

I didn’t think the under water tunnel to be the same as the advertised.
Everything else was very informative

Purchasing tickets was very cumbersome. Why do we need a user name and password for something I may never use again.

We had a great time. Saw whale they gave us history and information about the whales today. Thank you

The reservation notification did not specify a concrete pickup time, stating only, "We have arranged for you to match your flight arrival time. Please come to the designated location." The specified pickup location was "Roberts Hawaii KIOSK."

However, after arriving at the airport and searching for the KIOSK as instructed, I could not find it. Since it mentioned, "If you cannot find it, please contact the dispatch hotline," I inquired in English. The representative explained how to get to the meeting point and mentioned, "There will be staff wearing yellow aloha shirts," but upon arrival, there were no staff members in sight.

When I called the hotline again, I was just repeated the same explanation. After requesting to speak to a different representative and explaining the situation, I finally received the instruction, "The driver is on their way, so please wait there." It turned out that the staff had not even arrived yet.

I continued to wait in an empty area until the driver finally arrived. However, this time, they did not assist with loading or unloading the luggage at all, and we had to load all the suitcases ourselves. Once we finished loading, I thought we could finally depart, but the vehicle showed no signs of moving. When I asked, "Are you waiting for other passengers?" the only response I got was, "I don’t know," with no further explanation. Meaningless time just passed by.

The driver was later seen talking on the phone with someone who seemed to be staff, and it became vaguely clear that there were other passengers, but there was no explanation from their side. After a while, two groups of passengers finally boarded, and we departed. Notably, those two groups of international passengers also had to load their luggage themselves without any assistance.

The prior explanations were often misleading, and the hotline's explanations on the day were unhelpful. The driver's attitude was quite careless, so I have no intention of using this service again, nor would I recommend it to anyone.

予約通知には具体的なピックアップ時間の記載がなく、「フライト到着時間に合わせてお手配いたしました。指定場所にお越しください。」の記載。指定されたピックアップ場所は「ロバーツハワイのKIOSK」でした。

しかし、空港到着後に案内どおりKIOSKを探しても見つからず。
「見つからない場合はディスパッチホットラインへ」とのことだったため、英語で問い合わせを実施。担当者から集合場所までの行き方を説明され、「黄色のアロハシャツを着たスタッフがいる」と案内されたものの、到着してもスタッフの姿はどこにもありませんでした。
再度ホットラインへ電話すると、同じ説明を繰り返されるばかり。担当者を変えてもらい状況を説明したところ、ようやく「ドライバーが今向かっているので、その場で待つように」との指示。つまり、そもそもスタッフ自体がまだ来ていなかったことが判明しました。

何もない場所でひたすら待ち続け、ようやくドライバーが到着。
ところが今度は、荷物の積み下ろしを一切手伝ってくれず、スーツケースはすべて自分たちで積み込むことに。
積み込みが終わり、ようやく出発かと思いきや、車は一向に動く気配なし。
「他の乗客を待っているのか」と尋ねても、返ってきたのは「I don’t know」の一言だけで、状況説明もなし。意味のわからない時間がただ過ぎていきました。

ドライバーの方がその後スタッフと思しき人と電話をしており、他にも乗客がいそうであることがうっすら判明したものの、あちらからの説明はなし。
しばらくしてようやく2組の乗客が乗り込み、出発。
なお、その2組の海外の方々も同様に荷物を運んでもらえず、自分たちで積み込みをしていました。

事前の説明はミスリードになるところが多く
当日ホットラインでの説明も不親切。
ドライバーの方の対応もかなり雑だったので私は二度と使おうと思えませんでしたし、だれにもお勧めできません。