Reviewed by: W.Elliott
The representative waiting for us (Rachel) was very friendly and kind. After offering to take pictures of us with our leis, she helped us find our way to the rental car area of the airport.
Excellent service and reception that I would recommend to anyone wanting to make their first arrival in Hawaii a little special!
| Rating: | |
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| Packages: | Deluxe Fragrant Tuberose & Orchid Lei |
| Attended as: | Friends |
| Posted on: | 2014/08/05 |
| Activity Date: | 2014/07/26 |
Reviewed by: JimK
Smith's was wonderful. It exceeded our expectations!
| Rating: | |
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| Packages: | Tropical Paradise Garden Luau Package |
| Attended as: | Families |
| Posted on: | 2014/08/04 |
| Activity Date: | 2014/07/31 |
Reviewed by: Isabel d
The dancers were excellent!! Loved the story line. The food and drinks were delicious!! Will definitely go back and would recommend your luau!
| Rating: | |
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| Packages: | Hawaiian Package: Standard Seating |
| Attended as: | Families with Young Children |
| Posted on: | 2014/08/04 |
| Activity Date: | 2014/07/29 |
Reviewed by: From San Diego
I told friend of mine that I was going to be in Kona with my family and he highly recommended that I take Captain cooks dinner cruise. He couldn't remember the actual name of the dinner cruise but with this info I googled it and found it. I was skeptical at first about going on the three hour cruise because we were a huge party of 12 women, children and one man (me), but let me tell you, it was the funnest event of our entire 10 days in Kona. For the most part people seem to be nice and easy-going on the Big Island, but the entire crew of the boat - from the "captain" to the bartender - where the coolest, nicest, and funniest people we met on our entire trip to the Big Island. They really bend over backwards to make you feel at home and they definitely keep you entertained with an interesting historical overview of the Hawaiian Islands given by a Hawaiian storyteller, as well as by a great musical performance given by a talented and recognized young music artist. I highly recommend this dinner cruise for anybody wishing to have a great time in Kona!
| Rating: | |
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| Packages: | Dinner Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2014/08/04 |
| Activity Date: | 2014/08/01 |
Reviewed by: Jackie
I was disappointed. I had been there about 4 years ago and the Fern Grotto was beautiful with lots of beautiful flowers to look at. It was so over grown you could hardly see the water fall. I also felt rushed, no time to admire the flowers that were there. I would not recommend this.
| Rating: | |
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| Packages: | River Cruise Package |
| Attended as: | Couples |
| Posted on: | 2014/08/04 |
| Activity Date: | 2014/07/28 |
Reviewed by: Jackie
The Luau was excellent. The food was one of the best meals we had on the island. The show was extremely excellent. The grounds that the Luau was on are beautiful. Best of all the price was great.
| Rating: | |
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| Packages: | Tropical Paradise Garden Luau Package |
| Attended as: | Couples |
| Posted on: | 2014/08/04 |
| Activity Date: | 2014/07/30 |
Reviewed by: Gladys Perry
I was disappointed that we could no longer go up to the fern area due to damage beyond the River Cruise control.
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2014/08/03 |
| Activity Date: | 2014/04/30 |
Reviewed by: Holcombt
For our first trip to Maui, I wanted my family to have a memorable welcome at the airport. The leis were beautiful and filled my kids with smiles.
| Rating: | |
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| Packages: | Classic Orchid Lei |
| Attended as: | Families |
| Posted on: | 2014/08/03 |
| Activity Date: | 2014/07/12 |
Reviewed by: ハワイ大好き人間
I have been to Hawaii many times, but the chief's talk in this show was very interesting, and I would like to participate again.
ハワイには何回も来ていますが、このショーのチーフのトークがたいへん面白くてまた参加したいと思いました。
| Rating: | |
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| Packages: | スタンダードプラン(~2013年11月26日) |
| Attended as: | Families |
| Posted on: | 2014/08/03 |
| Activity Date: | 2013/09/01 |
Reviewed by: Claudia Rodriguez
Best experience of my life. Really fun entertainment and really really hot guys!
| Rating: | |
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| Packages: | Standard Package - Hawaiian Experience with Dinner Buffet (Wing Seating) |
| Attended as: | Families |
| Posted on: | 2014/08/01 |
| Activity Date: | 2014/07/29 |
Reviewed by: Tomomi Suematsu
The show was powerful, but it wasn't particularly moving. However, I had a great time taking photos and interacting with the dancers. If you're staying in Kona and want to enjoy a meal while watching a luau show, I think it's definitely worth participating. As for the food, there were not many dishes that I found delicious.
ショーの迫力と言いますか、それほど感動する物ではありませんでしたが、
ダンサーの方々と写真を撮ったり、触れ合う時間があったので、全体的には楽しかったです。
宿泊地がコナで、ルアウショーを見ながら食事がしたいという希望があるならば、十分参加する価値はあると思います。
料理については、おいしいと思える物が少なかったです。
Dear Suematsu,
Thank you for attending the luau show. I sincerely apologize for the delay in my response.
I hope you enjoyed the Polynesian culture, but I feel that we could have delivered something more heartfelt in both the cuisine and the show’s performance.
Thank you for your feedback. We would love for you to join us again at the luau show! With gratitude and apologies.
Suematsu 様
ルアウショーにお越しいただき、ありがとうございます。すぐにお返事ができず大変申し訳ございませんでした。
楽しくポリネシア文化を見ていただけたかと思いますが、お料理にもショーの演出にも
もうすこし心に届くものをおとどけできればと感じました。
ご意見をいただきありがとうございます。また是非ルアウショーにお越しください☆ 感謝とお詫びを込めて
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2014/07/31 |
| Activity Date: | 2014/07/15 |
Reviewed by: Bindi Morley
View was magnificent and the summit was beautiful. Tour guide was a little unusual, but all in all a good time. Thanks
| Rating: | |
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| Attended as: | Solo Travelers |
| Posted on: | 2014/07/31 |
| Activity Date: | 2014/07/22 |
Reviewed by: Lisa
Great Show. had a good time. We did the VIP box seating, we were a little disappointed in that. we were up higher but way at the back and the way they have the table if you are not at the end of the table you have to try and see through everyone in front of you. Next time we would do front row seating, I think they would be better seats
| Rating: | |
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| Packages: | Deluxe Dinner Package |
| Attended as: | Couples |
| Posted on: | 2014/07/29 |
| Activity Date: | 2014/07/20 |
Reviewed by: Amit
It was a trip to remember and cherish. Amazing guide, perfect timing, perfect amount of information shared, nice breakfast.
| Rating: | |
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| Attended as: | Families with Young Children |
| Posted on: | 2014/07/28 |
| Activity Date: | 2014/07/02 |
Reviewed by: Pilot01
This is exactly as described, a 40 minute helicopter tour of the volcanoes on the eastern side of the island of Hawaii and the area around Hilo. The staff are very friendly and the entire operation is well run and safety oriented. Our pilot Joyce was informative and did a great job of piloting so that everyone on both sides of the helicopter got good views of everything. Considering that there are no active lava flows at the current time. This is the only way to see molten lava. While it is through "sky lights" looking down into lava tubes, it is still quite exciting to see the bright pink/orange glow of lava.
The helicopter company offers the option to fly with the doors off the helicopter. I would recommend this for optimum viewing and picture taking. However, be aware that it is pretty chilly with the doors off and make sure to wear a warm jacket.
As a final note, when booking a helicopter tour, be aware that there are two airports on the island (Hilo and Kona). Make certain that you are booking a tour from the airport that is on your side of the island. I made a mistake and booked a tour out of the wrong airport. It was completely my fault and I did not realize my mistake until the day before the tour. The folks at Veltra and at the helicopter company went out of their way to get us booked on this tour at the last minute. They also worked hard to find someone else to take our seats on the tour that I had originally booked. They were only able to fill one of the two seats that I had booked, but at least they were kind enough to refund that portion of the fee.
| Rating: | |
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| Packages: | Doors-On Flight [45 mins] |
| Attended as: | Families |
| Posted on: | 2014/07/28 |
| Activity Date: | 2014/07/25 |
Reviewed by: Kristin M
Smith's Luau was fantastic. As we entered, we took the tram ride around the grounds, during which we heard an excellent overview of information. We then had enough time to wander back through and read placards or take pictures of the beautiful scenery. Hearing about the imo and the roasted pig was really informative. The food at the luau was DELICIOUS! Especially the kalua pig. Yum! The show was also very good. Overall, a fantastic night. Highly recommended.
| Rating: | |
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| Packages: | Tropical Paradise Garden Luau Package |
| Attended as: | Families |
| Posted on: | 2014/07/27 |
| Activity Date: | 2014/07/24 |
Reviewed by: Wen
This is a family friendly and education show. The host are really funny and great sense of humor. The interactive programs and the shows are awesome! We will be back again
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/24 |
| Activity Date: | 2014/07/19 |
Reviewed by: Tom and Jan
We took this tour as a day trip from Kauai. We are very pleased with the service. The tour associates were very helpful in making sure that we made all our connections, before and during the day. The tour bus driver, Ed, was very informative and made sure that we had the best experience possible.
| Rating: | |
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| Packages: | via Hawaiian Airlines |
| Attended as: | Couples |
| Posted on: | 2014/07/22 |
| Activity Date: | 2014/07/10 |
Reviewed by: Gladys Perry
It is always awesome to see an island by air up close and personal. My niece had never been on a helicopter and was so impressed with Blue Hawaiian. I have been on many other helicopter rides but the new technology is impressive.
Aloha Gladys! Thanks so much for this review! We are so happy you enjoyed your flight! Please come see us again! Mahalo, The Blue Crew
| Rating: | |
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| Packages: | Eco-Star [50-55 min] |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/22 |
| Activity Date: | 2014/04/29 |
Reviewed by: Gladys Perry
I went to this Luau 27 years ago. I enjoyed it then and the updates and changes are incredible.
| Rating: | |
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| Packages: | Smith's Luau & Fern Grotto River Boat Tour Combo |
| Attended as: | Families |
| Posted on: | 2014/07/22 |
| Activity Date: | 2014/04/30 |
Reviewed by: Chris Brian
We'll worth it,very informative pilot,smooth flight,very professional.
Aloha Chris! Thanks so much for your review! We are so happy you enjoyed your flight. Mahalo, The Blue Crew
| Rating: | |
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| Packages: | Eco-Star [50-55 min] |
| Attended as: | Families |
| Posted on: | 2014/07/22 |
| Activity Date: | 2014/07/18 |
Reviewed by: Matt
Did this on the first day so it wasn't hard to get up at 2am since we hadn't adjusted to the timezone yet. I was glad we packed jeans, jackets, gloves and hats; we were still a little cold up there. But the sunrise was definitely spectacular.
We stayed at the Hyatt and there was some confusion on where to be picked up. Don't ask Veltra; call Polynesian Adventure Tours listed on the voucher directly. Our driver was OK; he had some interesting tips, but at 2:30am, most of us were just sleeping. It also would have been nice to know about the large viewing area right of the observation shack since it was pitch black when we got there. I would have expected the driver to mention this or give tips on where to view the sunrise. The Coffee and Danish was just OK; the system of having driver fix your coffee and hot chocolate was slow. The big breakfast on the way down was tasty, but slow to be served.
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2014/07/22 |
| Activity Date: | 2014/07/13 |
Reviewed by: フクスケ
During my last trip to Hawaii, I was so moved by the show before the Hilton fireworks that this time I wanted to see it up close, and I also wanted to entertain my friend who was visiting Hawaii for the first time, so I made a reservation.
The reviews beforehand weren't great, but we were very satisfied with the show.
The table we were assigned to had few Asians, but the foreigners sitting next to us were very friendly. The conch shell contest was also fun, as we formed teams at each table, which created a great sense of unity. By the way, we watched from the general seating, and it was more than enough.
The stage show was thrilling, and the female MC's storytelling was easy for Japanese people to understand.
Once the show starts, you become glued to the stage, so you won't have time to go for seconds at the buffet or even focus on eating. I recommend eating well before the show begins.
前回のハワイ旅行でヒルトンの花火の前にやっていたショーを見て
感動したので、今回はすぐそばで見たいと思ったのと初ハワイの友人を楽しませたくて
予約しました。
事前の口コミはあんまりでしたが、私たちには大満足のショーでした。
私たちの案内されたテーブルは、アジアの人が少なかったのですが
隣になった外国人の皆さんがとてもフレンドリーに接してくれて
ほら貝のコンテストも、テーブル毎にチームになって
その一体感も良かったです。
ちなみに、一般席での観賞でしたが十分でした。
迫力満点のステージショーやMCの女性の話術も
日本人にもわかりやすくかったです。
一度、ショーが始まるとステージにクギ付けになってしまうので
バイキング料理をお替わりに行ったり、食事なんてしてられなく
なるので、ショーが始まる前に、しっかり食べておくことを
お勧めします。
| Rating: | |
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| Packages: | スタンダードシート(2015年12月末まで) |
| Attended as: | Friends |
| Posted on: | 2014/07/21 |
| Activity Date: | 2014/07/16 |
Reviewed by: R Flores
Actually seen something different from other luau's we been to in the past.
| Rating: | |
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| Packages: | Tropical Paradise Garden Luau Package |
| Attended as: | Families |
| Posted on: | 2014/07/19 |
| Activity Date: | 2014/07/16 |
Reviewed by: Kelly Crain
I really enjoyed this. The staff were friendly, but not pushy. Nobody tried to sell me something else or tried to get me to upgrade to something else. The boat ride was pleasant, scenic, and informative. The grotto is pretty, but I think the benefit is the boat ride, music, and hula demonstrations. I would definitely do this again.
| Rating: | |
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| Packages: | River Cruise Package |
| Attended as: | Solo Travelers |
| Posted on: | 2014/07/19 |
| Activity Date: | 2014/07/12 |
Reviewed by: JPCamper
This was my 4th luau and it was top notch. The staff was friendly and the food and entertainment were awesome. The event was very well organized and the venue was perfect.
| Rating: | |
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| Packages: | Premium Seating |
| Attended as: | Couples |
| Posted on: | 2014/07/16 |
| Activity Date: | 2014/07/07 |
Reviewed by: ちぐさ姐さん
Since it was early in the morning, I was worried about whether they would come to pick us up properly, but it was fine. I took my 8-year-old and 5-year-old children with me. Even in July, it was really cold. The wind was strong, and the perceived temperature was below freezing. Long sleeves, long pants, a large windbreaker blanket, and earmuffs would be best. After that, when we were at the volcanic crater or the summit, it was sunny, so the blanket was unnecessary. I think the children will never forget this experience. It is also possible to view the sunrise from inside the building.
朝早いので←2時半
ちゃんと迎えにくるか心配でしたが、大丈夫でした。8歳と5歳のこども連れていきました。
7月でもとにかく寒い。風強く、体感温度は零下です。
長袖長ズボン、風よけのでかい毛布、耳当てがあればベスト。
その後、火山口や山頂のときは、太陽でてるので、毛布は不要です。
こどもたちには、忘れられないと思います。
建物のなかから、サンライズを拝むことも可能。
| Rating: | |
|---|---|
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/16 |
| Activity Date: | 2014/07/12 |
Reviewed by: Carol
Did on first day on island as already in time warp. Amazing.
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Posted on: | 2014/07/16 |
| Activity Date: | 2014/07/12 |
Reviewed by: Patty Carrillo
The Polynesian tour was great. This was our 2nd time going, but our grandson's first. He had a great time. We also upgrade with tour and our guide was fabulous,he knew his history of the islands. The luau and the food was good, we didn't try any poa. The students there serving were very helpful and good service. The best of all was the night show, loved it. Bus was on time. Our tour guide made it interesting on our way to the Polynesian Cultural center. Great tour to take. Though it was a long day, it's worth it.
| Rating: | |
|---|---|
| Packages: | Alii Luau Dinner Buffet Package & All Day Admission (Self-Guided) |
| Attended as: | Families |
| Posted on: | 2014/07/15 |
| Activity Date: | 2014/06/21 |
Reviewed by: Saeko
It's not just about watching the show and eating Hawaiian food at the buffet; activities before the show and meal, such as hula, poi ball, lei making, and tattoos, are also enjoyable. It feels like you can experience Hawaiian culture with all your senses. However, everything is in English (and spoken very quickly), and there are very few Japanese guests. If you want to fully enjoy the luau, I, with my middle school level English skills, struggled to keep up. Ah, I wish I had better English skills!
ショーを観て、ビュッフェでハワイアンフードを食べて〜というだけではなく、フラ、ポイボール、レイメイキング、タトゥー等々、ショーや食事の前のアクティビティーが楽しい。ハワイの文化を五感で体験できるといった感じ。ただやはり全て英語(しかも超早口)、日本人のお客さんもとても少ない。ルアウをフルに楽しもうと思ったら、英語力中学生レベルの私は、ついて行くのに精一杯でした。あぁぁ英語力が欲しい!
Dear Seako,
We are very pleased that you enjoyed not only the luau show but also other activities. We strive to deliver Aloha with all our hearts and bodies, and we sincerely apologize for the lack of Japanese guidance and appreciate the great effort you made. It is also our challenge to create a stage that Japanese guests can enjoy, so we would like to discuss your valuable feedback further.
Please do come and visit us again when you are in Hawaii Island. We feel like family during your second visit. We are truly looking forward to your return, Seako.
Seako様
ルアウショーのほかアクティビティもお楽しみいただけてとても嬉しくおもっております。
心と体いっぱいでAlohaをお届けできるよう努めておりますが、日本語のご案内がない分大変な努力をしていただききましたこと
深くお詫びを感謝を申し上げます。日本人のお客様にもお楽しみいただけるステージになることは
私達の課題でもありますので、貴重なご意見としてまた話し合っていきたいと思います。
また是非ハワイ島にきたら、会いにいらしてください。私達も2度目のお越しはOhana(家族)のような気分になります。
Seako様のお越しを心からお待ちしております。
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2014/07/13 |
| Activity Date: | 2014/06/22 |
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Reply from activity provider
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Aloha,
Mahalo for keeping in contact with us! We greatly appreciate you taking your time to write this review for us! We are so happy everything went well for you and your family, we hope you have a pleasant stay at our islands!
Aloha,
Leilani