Reviewed by: オレンジ
I was overall satisfied with the service and the shuttle, but I felt that it was a bit inflexible since it was stated that the voucher needed to be printed out. (I was already staying in Honolulu and made the reservation there. I asked the hotel front desk to print out the voucher for me.) The arrival of the shuttle bus was prompt, and I was very satisfied, so I wanted to give it five stars, but due to the voucher issue, I will give it four stars. This is just my personal opinion for your reference.
サービス、送迎について全体的に満足でしたが、バウチャーがプリントアウトしてどうしても必要と記載がありましたため、個人的には少し融通がきかないなと思いました。(既にホノルルに滞在していて、予約はホノルルでしました。ホテルのフロントにお願いし、バウチャーをプリントアウトしてもらいましたので)送迎のバスの到着も早く、とても満足してましたので星5つとしたかったのですが、バウチャーの件があり、星4つとさせて頂きます。これはあくまでも個人的な主観ですので、ご参考までに。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/02/18 |
| Activity Date: | 2017/01/29 |
Reviewed by: パヤング
The arrival flight overlapped, and the airport was very crowded, which made it take a while to get out from the gate, but they waited for us properly. The local staff's response was also very good. There were about 12 passengers on the shuttle bus, including us, and we stopped at four hotels along the way. Our hotel was the last stop, but the driver was very cheerful and created a welcoming atmosphere, so we arrived without any worries. I'm glad I made the reservation.
到着便が重なり、空港がとても混んでいてゲートから出るのに時間がかかりましたが、ちゃんと待っていてくれました。現地スタッフの方の対応もとてもよかったです。シャトルバスには私たちを含めて12人ほどの乗客がいて、途中4つのホテルに立ち寄りました。私たちのホテルが最後でしたが、ドライバーの方がとても明るく、ウェルカムムードいっぱいで何の心配もなく到着することができました。予約してよかったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2017/02/18 |
| Activity Date: | 2017/01/24 |
Reviewed by: dee
our plane was over an hour late.. our shuttle driver was there and ready to take us.. nice conversation :)
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Families |
| Posted on: | 2017/02/16 |
| Activity Date: | 2017/02/08 |
Reviewed by: dee
we were picked up about 20 min early.. rode the shuttle to other resorts to pick up people. had good conversation
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Families |
| Posted on: | 2017/02/16 |
| Activity Date: | 2017/02/15 |
Reviewed by: MAKANA
I visit Hawaii every two years, and I always use the shuttle service from the airport to Waikiki through this site. I've never had any problems, so I feel安心して利用しています.
ハワイには2年に1度のペースで来ますが、空港からワイキキまでは毎回こちらのサイトから送迎を利用しています。今まで一度も問題がありませんので安心して利用しています。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/02/14 |
| Activity Date: | 2017/02/10 |
Reviewed by: やんばる喰いな
I used this service when I arrived in Honolulu from Kauai. In the morning when flights from Japan arrive, there is a check-in at the group exit, but after 1 PM, the check-in moves to the individual exit. I had read this in the guide, so I was able to find the check-in without getting lost. However, there is quite a distance from the Hawaiian Airlines terminal to the check-in area. If I hadn't read it, I think I would have been at a loss (laughs).
At check-in, they greeted me with "Aloha" and presented me with a shell lei. The bus was new and clean, and the seats were spacious. The driver also provided a brief explanation along the way to Waikiki. It's nice not to have to worry about how much it costs like a taxi or about tipping. I will use this service again.
カウアイ島からホノルルに到着したときに利用しました。日本からの便が着く午前中は団体出口の方に受付がありますが、13時を超えると個人用の出口の方に受付が移動します。このことが案内書に記してあったのを読んでおいたので、迷わずに受付にたどり着けました。ただ、ハワイアン航空のターミナルから受付までは相当の距離があります。もし読んでいなかったら途方にくれたと思います(笑)
受付では「アロハー」と、貝殻のレイをプレゼントしてくれました。写真は2名分です。バスは新しく綺麗です。座席もゆったりでした。ドライバーさんはワイキキまでの道すがら簡単な説明などもしてくれました。タクシーのようにいくらだろう? チップは? などとと気にしなくて良いのがいいですね。また利用します。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/02/14 |
| Activity Date: | 2017/01/16 |
Reviewed by: Wendy Pomerantz
This was a big hit with my husband. He was visiting his son for the week and when he got off the plane there was a sign with his name on it. I wanted to surprise him for his Birthday. He went up to the man and was surprised with a lei with nuts and shells and a flower lei. Such a nice surprise. The gentleman was very personable and talked with David about his stay. I highly recommend this company.
| Rating: | |
|---|---|
| Packages: | Classic Kukui Nut Lei |
| Attended as: | Solo Travelers |
| Posted on: | 2017/02/13 |
| Activity Date: | 2017/01/22 |
Reviewed by: Lily
Quick
transfer friendly attentive pick up and informative
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2017/02/11 |
| Activity Date: | 2017/01/10 |
Reviewed by: Lulu
Smooth transfer friendly attentive pick up and informative
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2017/02/11 |
| Activity Date: | 2017/01/20 |
Reviewed by: Gillespie
We came with a couple who had not yet experienced Hawaii. To be welcomed with the beautiful leis and friendly and helpful people, gave us the start we were hoping for. Thank you so much, for the great products, but even more for the true reflection of the "Aloha" spirit!
| Rating: | |
|---|---|
| Packages: | Forever Love (Set of 2 Orchid Leis & 2 Kukui Nut Leis) [until 12/31/2017] |
| Attended as: | Couples |
| Posted on: | 2017/02/11 |
| Activity Date: | 2017/01/21 |
Reviewed by: E Wallis
We were left standing at our pick-up point well past our time, finally phoned dispatcher
and the driver had to back track to pick us up. over-all 25 min. late. this was a little stressful. The driver did apologise. Otherwise every0ne was very polite nd helpful.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Couples |
| Posted on: | 2017/02/11 |
| Activity Date: | 2017/01/17 |
Reviewed by: もぐちゃん
I was wondering what would happen when I exited through the group exit, but I was able to check in right away and smoothly get into the car. It's helpful that the tip is included. I would like to use this service again if I have the opportunity.
団体出口から出てどうなるのかと思っていましたが
すぐに受け付けもでき車にものれスムーズに乗車できました。
チップもこみなのでたすかります。
また機会があればりようしたいとおもいます。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2017/02/11 |
| Activity Date: | 2017/01/24 |
Reviewed by: Elly
After reading about the cost of a taxi from the airport to Kona I searched for alternatives and found this shuttle service. I was greeted as soon as I got off the plane and the driver was very pleasant and professional. I would certainly use this service next time I visit.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2017/02/07 |
| Activity Date: | 2017/01/26 |
Reviewed by: demi
I usually take a taxi, but I thought it might be nice to try the shuttle service once in a while. It was more than half the price of a taxi, and I was able to board without much waiting at the airport, sitting comfortably all the way to the hotel. I would like to use it again when I'm traveling alone.
いつもタクシーを使っていたのですが、たまにはシャトルサービスもよいかな?と思い利用しました。タクシーの運賃の半分以上安いのですが、空港でさほど待つことなく乗車、ゆっくり座ってホテルまで行きました。1人の時はまた利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/02/07 |
| Activity Date: | 2016/07/07 |
Reviewed by: Kenitra
I appreciated Kenny's kind nature and informative view of the island. He was very considerate and helpful in providing the service.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2017/02/06 |
| Activity Date: | 2017/02/03 |
Reviewed by: SILKY
Since there was no airport transfer included in the return plan, I arranged this myself. I chose this option instead of the HIS shared transfer, which was a dollar cheaper, but I wanted to go with this one. The driver was pleasant, and the shuttle was spacious, which was nice for the small number of passengers. However, I got off at the Hawaiian Airlines domestic terminal, which caused a bit of confusion. (They might have explained it, but...) It's affordable, punctual, and with a small group, so I highly recommend it. I would like to use this service again next time.
帰りの空港まで送迎がないプランだったので、こちらの手配をさせて頂きました。HISの混載送迎にしないで、1ドル高いけれど敢えてこちらを選びました。
運転手さんは感じが良く、シャトルもゆったりしていて少人数で良かったです。
ただ、ハワイアン航空の国内線で降りてしまったので少し手間取りました。(きっと説明してくれていたのかもしれませんが...)
安いし、時間に正確で、少人数ということで、オススメです。次回も利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2017/02/06 |
| Activity Date: | 2017/02/03 |
Reviewed by: マルマルマル
I requested a shuttle service between the airport and the hotel. It was punctual, and I was able to use it without any issues. I would like to use it again.
空港ホテル間の送迎をお願いしました。
時間に正確で、特に問題なく利用できました。
また利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2017/02/02 |
| Activity Date: | 2017/01/30 |
Reviewed by: アリス
I called to change the date the day before, but I couldn't understand Japanese, and the local staff hung up on me. When I arrived on-site and explained to the staff, they kindly agreed to provide transportation, but other staff members were complaining. It made me feel very uncomfortable.
前日分日にち変更の電話を入れたけど日本語が分からず現地の方に電話を切られた。変更出来ないまま現地へ行きスタッフに説明したら快く送迎をOKしてくれたけど他のスタッフが文句を言っていた。とても気分が悪かった。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/02/01 |
| Activity Date: | 2017/01/22 |
Reviewed by: アリス
It was a shuttle service from the hotel to the airport. When we arrived at the airport, people were getting off the bus one after another, and while I was waiting for my luggage from the back, someone said in English, "This is not the place, get on the bus." When I got on the bus, there were still two people sitting inside, and I mistakenly thought everyone was getting off here. The driver kindly informed us where to get off, which was very helpful. I felt a bit embarrassed to learn that the drop-off points inside Honolulu Airport vary depending on the destination, but it was nice to have such kindness and not get lost. I would definitely like to use this service again when I come to Honolulu.
ホテルから空港までの送迎でした。空港に着き続々とバスに乗ってた方が降りていき、後ろからの荷物を待ってると「ここじゃない、バスに乗って」と英語で…バスに乗ると二人乗ったままの人がいて、皆ここで降りるのかと勘違いしてました。運転手さんが降りる所を教えてくれて助かりました。ホノルル空港は行き先に寄って空港内の降りるところが違うんだと、ちょっと恥ずかしい思いしましたが親切で迷子にならず良かったです。又ホノルルに来た時は是非、利用したいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/02/01 |
| Activity Date: | 2017/01/27 |
Reviewed by: Doug
The shuttle was on time, the driver was courteous and we made our connection with no problem. I would recommend this service.
| Rating: | |
|---|---|
| Packages: | Cruise Ship to Airport |
| Attended as: | Couples |
| Posted on: | 2017/01/31 |
| Activity Date: | 2017/01/28 |
Reviewed by: Stephanie
What more could you ask for in a shuttle? The lady was at the airport with a sign with my name on it, gave me a shell necklace, brought me over to the driver who helped me with my bags. The driver was friendly, told us some interesting facts and got us to our hotel safely. My toddler traveled free and the fees were reasonable compared to other options. Wouldn't hesitate to book with them again.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Families with Young Children |
| Posted on: | 2017/01/28 |
| Activity Date: | 2017/01/25 |
Reviewed by: ハワイラブ
I had a flight at 10:20 AM, and my pickup was scheduled for 6:35 AM. I was waiting in front of the hotel 10 minutes early, but the pickup didn't arrive until 6:50 AM! Other customers were angry. Even though my hotel was the first pickup, there was no apology for the delay, and we didn't leave until 7:00 AM because they were confirming a customer who wasn't even on the pickup list. That confirmation took a long time. Because of this significant delay, I arrived at the airport three hours before my flight, which I thought was an early pickup. It was early in the morning, and having to wait made me decide that I will never use this service again. Taking a taxi would have been a more efficient use of my time. When I checked Uber during the wait, I found that it was cheaper. I wish I had done my research properly... I wanted to relax more at the hotel. The enjoyment of my trip was halved on the way back home. I will not use Roberts Hawaii again.
10時20分のフライトでピックアップは6時35分で10分前にはホテル前で待機していました。しかしお迎えが来たのは6時50分!他のお客さん怒っていました。私のホテルが最初のピックアップで遅れて来てもお詫びもなく、しかもお迎えリストにないお客さんの確認で出発したのは7時でした。その確認も時間がかかりました。その大遅刻があって空港には出発の3時間前に着き、早いお迎えだったと思います。朝早い上に待たされてもう二度と利用しません。タクシーの方が有効に時間を使えます。待ち時間にuber調べたらuberの方が安かったです。ちゃんと検索しておけばよかった… もっとホテルでゆっくりしたかったです。帰国路で旅の快感が半減しました。もうロバーツハワイは利用しません。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2017/01/24 |
| Activity Date: | 2017/01/21 |
Reviewed by: ゆみこ
I waited for about 5 to 10 minutes in front of the hotel, but considering the traffic situation, I think it was within the expected range. The drive to the airport left me feeling exhausted and a bit lonely, but the shuttle service was fine. I would like to use it again for my next tour without shuttle service. Thank you very much.
ホテル前で5~10分程度待ちましたが交通事情なども考えると想定範囲内だと思います。空港までのドライブはさみしさと疲れでぐったりしてしまいましたが、送迎サービスは問題ありませんでした。次回も送迎なしツアーの時は利用したいと思います。ありがとうございました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/01/24 |
| Activity Date: | 2016/12/22 |
Reviewed by: ゆみこ
A few minutes after arriving at the meeting point, a Japanese-speaking staff member came to guide us. We waited a few minutes for the car to arrive, but there were no issues, and we were taken to the hotel without any problems. The driver was cheerful, and we enjoyed a pleasant drive to the hotel. I would like to use this service again for future tours without transportation included.
集合場所に到着して数分後、日本語を話す担当者の方がいらっしゃって案内をしてくれました。
車が来て乗車するまでも数分待ちましたが問題なく乗車してホテルまで送ってもらいました。
ドライバーさんは陽気な方で和やかな雰囲気でホテルまでのドライブを楽しむ事が出来ました。次回も送迎がないツアーで行く場合は利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/01/24 |
| Activity Date: | 2016/12/19 |
Reviewed by: りょう
I used this service to get from the hotel to the airport. Not just Mr. Roberts, but I was surprised at how punctual the shuttle service for optional tours in Honolulu was. Even at 5 AM, they were waiting for me before the scheduled pickup time, calling my name and greeting me at the meeting point. I easily made it to the terminal at Honolulu Airport after informing them of my airline. I was a bit worried about whether they would actually show up so early in the morning, but I felt very reassured and was able to move smoothly.
ホテルから空港までに利用。ロバーツさんに限らずですが、ホノルルではオプションツアーの送迎の時間がピッタリで驚くなか、朝5時台であっても予定ピックアップ時間前から待っててくださり、待っている場所で名前を呼んで声をかけてくださりました。航空会社を告げてすんなりホノルル空港のターミナルまで行けました。朝早くだと本当に来るかなーという心配もある中、とても安心してスムーズに移動できました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/01/22 |
| Activity Date: | 2017/01/20 |
Reviewed by: りょう
Even with the kiosks at Honolulu Airport's immigration, it still remains extremely crowded... I feel like it was better two years ago when there were no kiosks.
After getting off the plane, more than an hour passed, and even though it was an hour past the pickup time, they waited at the desk and quickly sent a car to take me to my hotel in Waikiki.
I was surprised that a large bus came for just a few people, but the smooth transfer was really helpful.
ホノルル空港のイミグレーションにキオスク端末を置くようになっても激混みなのは変わりませんね…。端末がなかった2年前の方がまだマシだった気もします…。
そして航空機から降りて1時間以上が経過し、ピックアップ時間を1時間過ぎてもきちんとデスクで待ってくださり、すぐに車が来てワイキキのホテルまで送迎してくださりました。
数名に対して大きなバスがきて驚きましたが…スムーズに送迎くださりとっても助かりました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/01/22 |
| Activity Date: | 2017/01/14 |
Reviewed by: nancy
Friendly staff, efficient service and easy way to travel to the airport. Will be using again next time. On time and made sure I was accommodated.
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport - Shared Service |
| Attended as: | Solo Travelers |
| Posted on: | 2017/01/20 |
| Activity Date: | 2017/01/17 |
Reviewed by: ひろし
They come to pick you up at the hotel, which is convenient. The driver only spoke English, so our group, along with other Japanese travelers, made a few mistakes getting off at the airport, but he corrected us each time, which was helpful. However, the inside of the car was extremely cold, even though it was still dark outside.
ホテルまでピックアップしに来てくれるし楽です。運転手は英語のみだったので私達を含めほかの日本人のグループも空港で何度か間違えて降りてしまうという失敗がありましたが、その都度正してくれたので助かりました。ただ車内はまだ夜も明けきらないのにクーラーガンガンでものすごく寒かったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/01/20 |
| Activity Date: | 2017/01/16 |
Reviewed by: Kevin A
I surprised my wife with a Lei greeting on our arrival in Kona. The greeter was very engaging and friendly. Her pleasant manner was a delight after a long day of travel.
Aloha Kevin!
Thank you for your wonderful review! We take pride in the work we do, and we are glad that Carrie's lei greeter made it all worthwhile! We hope you have a wonderful vacation!
Mahalo Nui Loa!
-- Jesse I.
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Solo Travelers |
| Posted on: | 2017/01/20 |
| Activity Date: | 2017/01/17 |
Reviewed by: 髙橋司
I met the staff right on time for the pickup and was guided to the bus, but we didn't depart for quite a while. I waited for about 30 minutes, and finally, a group of Koreans boarded, and we finally set off. The price is low, so I guess it's to be expected, but it was disappointing.
ピックアップ時間ちょうどにスタッフに会い、バスに案内されたのですがなかなか出発しない。30分くらい待たされて、韓国人の集団が乗り込みやっと出発しました。値段が安いので仕方のないところもありますが、残念でした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/01/19 |
| Activity Date: | 2016/10/19 |
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Aloha! Thank you for taking the time to inform us of your lei greeting! The image of all of you being happy is so priceless! Your greeter, Rumalynn, is a great example of genuine Hawaiian hospitality, and we enjoyed assisting you with this lei greeting from start to finish! We hope you had a wonderful time here on our islands, and we look forward to having the opportunity to serve you again in the future!
Mahalo!
-- Jesse I.