All Reviews for Airport Transfer & Services

The driver helped me with lifting and lowering my heavy suitcase, which was a great help. After arriving at Terminal 1, I will head to Terminal 2.

重いスーツケースの上げ下ろしを、ドライバーの方が、手伝ってくださり、助かりました。ターミナル1に着いてから、ターミナル2へ行きます。

Since we are traveling to Hawaii as a couple on a private trip, we always rely on your services for transportation from the airport to the hotel and back. Even though we hardly speak any English, if we just wait at the designated spot, we are picked up and everything goes smoothly.

ハワイは夫婦で個人旅行なので、空港からホテル、ホテルから空港と
いつもお世話になっております。英語がほとんど出来ない私たちでも
言われた場所で待っていればピックアップしてスムーズに事が運びます

I was excited to ride in a long limousine and had a great time on the way to the airport. However, after getting out, the driver told me that the tip was not included. Since I had spent all my dollars just before returning home, I tried to give him Japanese yen, but he got angry and left, saying it was too little. I wish they had included the tip in the pricing.

長い車体のリムジンでテンションあがり、空港まで貸切で楽しく過ごしました。ただ下車後に運転手さんに、チップが含まれていないと言われ、帰国直前のためドルは全て使い切っていたので、日本円をお渡ししようとしたら、少なすぎると怒り出して帰っていきました。こんなことなら、チップも含んだ料金設定にしておいてほしかったです。

Please arrive earlier than the scheduled time, and the driver only spoke English but was friendly. Since we were the only passengers, it seemed like a private arrangement. I plan to use this service again next time.

時間より前に来てくださいましたし、ドライバーさんは英語しか話せなかったけどフレンドリー。
乗客は我々しかいなかったのでプライベートで手配したようでした。
次回もこちらを利用する予定です

Arrived at HNL to see someone holding a sign with our names. When we approached we were given the most beautiful Lei’s!!!!

What an incredible surprise and a fantastic welcome honor dream vacation!!!

Great company to deal with! Timely and kept up on notifications. Highly recommended!

I used the shuttle service on April 29, 2026. The pickup was a bit late, but I was glad to arrive at the airport safely. Thank you very much.

2026年4月29日に送迎サービスを利用しました。少し遅れてのピックアップでしたが無事、空港に着くことができてよかったです。ありがとうございました。

There was a charity walk in Waikiki, and there were some road closures, but you arrived earlier than the pickup time. We arrived at the airport smoothly as well. I will use your service again.

ワイキキではチャリティーウォーキングをしていて通行止めとかありましたが、ピックアップ時間より早く来ていただいてました。空港までもスムーズに到着しました。また、利用させていただきます。

My experience was just okay.It was very hard navigating and trying to find the pickup location. Probably will not use them again.

It was a wonderful way to be greeted my husband was surprised and touched we had them.

Text book greating. Very easily to identify the individual awaiting to great my Mom and Wife. Not only made my day, but theirs. Thank you

I was given the wrong pick up time on my return trip to the airport. That was unfortunate, but what was worse, was the response. On calling Roberts, I was told that refunding was my problem, and I would need to pursue it personally with Veltra.Fortunately, Veltra was quite polite and prompt, and they took care of the problem.

This was my first company trip, and I used it in Hawaii. We were also provided with simple towels and snacks. One person had a luggage issue at the airport and had to wait for about 15 minutes, but they were very courteous in handling the situation, which was a great help. Thank you very much!

初めての社員旅行、ハワイで利用しました。
簡単なおしぼりやおやつも頂けました。
1人、空港で荷物トラブルがあり15分くらい待って頂いたのですが、その際も丁寧に対応して頂けてとても助かりました。
ありがとうございました！

This was our 3 son's first trip to Hawaii. I wanted to make it special for them. It was great to see the sign that said MURPHY after getting off our flight. I knew exactly where to walk the boys. They were greeted very pleasantly and they were so excited to start their Hawaii vacation this way.

I appreciate the guy who met us in the arrival area. Although it lacks enthusiasm and hospitality.

I was able to spend a comfortable time in the limousine. Since the driver was also fluent in Japanese and the same person, I felt a sense of安心感. Thank you very much.

リムジンで快適な時間を過ごすことができました。
また日本語が堪能で同じドライバーさんだったので安心感もありました。
ありがとうございました。

They arrived to pick me up right on schedule, and we smoothly arrived at the airport. They even took photos with the limousine. Thank you very much.

予定の時間通りに迎えに来てくださり、空港へスムーズに到着し、リムジンと共に写真を撮ってくださいました。ありがとうございました。

I went to the shuttle at the airport. Asked the people at the desk. How to find Robert’s shuttle . They explained we’re to go . Then shuttle was there on time . Perfect and took us to the hotel. Thank you

The communication was excellant and the driver waited patiently for almost an hour when our late night flight was delayed. So nice to be have him waiting at that hour of the night. We felt safe and cared for.

Friendly host greeted us at the baggage claim. Driver was enthusiastic, friendly and funny.

Wanted to surprise my partner with her first traditional Hawaiian 🌺 lei greeting :) both beautiful and smelled amazing !

I use this every year when staying in Hawaii. Since my children are still small, it's very convenient and helpful to go directly from the hotel.

毎年ハワイ滞在の際に利用しています。子供がまだ小さいので、ホテルから直行なので非常に楽で助かります。

We used this limousine last year as well, and this time we changed the members who rode. Everyone was thrilled to see a limousine that isn't commonly seen in Tokyo! There weren't enough airport buses, so we were about 30 minutes late, but the driver was very kind. It was a fun 30 minutes to the hotel.

こちらのリムジン、昨年も利用させていただき、今回はメンバーを変えて乗車。
東京ではあまり見かけないリムジンにみんな大喜び！空港バスが足りないとのことで、予定より30分ほど遅れてしまいましたが、親切なドライバーさんでした。ホテル迄楽しい30分でした。

I set up to have a lei greeting and it was absolutely perfect. They text me to make sure they knew when we landed and were waiting for us when walked out. It was a great way to start the trip!

Upon arriving in Hawaii, I always use Roberts Hawaii 🌈 for transportation to the hotel. I've seen various options online like buses and Uber recently, but in the end, I always choose Roberts Hawaii. It's a matter of familiarity and comfort.

ハワイに到着してホテル迄の移動は、いつもロバーツハワイ🌈
バスやUberとか、最近色々ネットで見ますが、結局ロバーツハワイにお願いします。
慣れと言うか、安心ですから。

The operator reached out via text the day before and the day of to confirm the pickup location, making the meetup super smooth. The car was super clean and spacious, making the ride very comfortable. My driver was so friendly and professional, I felt the Aloha Spirit throughout the ride! I made it to the airport with plenty of time to spare.

Initially, we received a numbered ticket, but I thought there might be a specific order for sending guests to their hotels. It was a bit frustrating to see people with later numbers being called first and getting into the cars.

Additionally, it seemed that our number was overlooked on the list, and we weren't called for a long time. After waiting and getting anxious, we had to inform the staff of our number, and they desperately apologized, saying our number had been missed.

I felt that a considerable amount of time (about an hour) was wasted after arriving at the airport, which was disappointing.

初めに整理番号を貰ったのですが、送るホテルの順番もあるかと思いますが、自分たちよりあとの番号の人たちが先に呼ばれ車に乗って行くのはちょっと…と思いました。
また私たちの番号はリストからもれていたようでいつまで経っても呼ばれず、しびれを切らしてこちらからスタッフに番号を伝えると、番号がもれてたとのことで必死に謝っていました。
空港に着いてからかなりの時間(1時間程)無駄になったと思い、残念でした。

I arrived 15 minutes early for the meeting time and waited, but even after 15 minutes had passed, the pickup car did not arrive. When I contacted the company, they said it was heading to a different hotel. After about 5 more minutes, the car finally arrived. Although they said there was plenty of time before boarding, I felt anxious.

集合時間15分前に行って待っていましたが、時間15分経っても迎えの車が来ず、会社に連絡したら違うホテルに向かってしまったと。
その後5分くらいしてからやっと車が到着。
搭乗時間には余裕があるとは言うものの不安にかられました。

The reservation notification did not specify a concrete pickup time, stating only, "We have arranged for you to match your flight arrival time. Please come to the designated location." The specified pickup location was "Roberts Hawaii KIOSK."

However, after arriving at the airport and searching for the KIOSK as instructed, I could not find it. Since it mentioned, "If you cannot find it, please contact the dispatch hotline," I inquired in English. The representative explained how to get to the meeting point and mentioned, "There will be staff wearing yellow aloha shirts," but upon arrival, there were no staff members in sight.

When I called the hotline again, I was just repeated the same explanation. After requesting to speak to a different representative and explaining the situation, I finally received the instruction, "The driver is on their way, so please wait there." It turned out that the staff had not even arrived yet.

I continued to wait in an empty area until the driver finally arrived. However, this time, they did not assist with loading or unloading the luggage at all, and we had to load all the suitcases ourselves. Once we finished loading, I thought we could finally depart, but the vehicle showed no signs of moving. When I asked, "Are you waiting for other passengers?" the only response I got was, "I don’t know," with no further explanation. Meaningless time just passed by.

The driver was later seen talking on the phone with someone who seemed to be staff, and it became vaguely clear that there were other passengers, but there was no explanation from their side. After a while, two groups of passengers finally boarded, and we departed. Notably, those two groups of international passengers also had to load their luggage themselves without any assistance.

The prior explanations were often misleading, and the hotline's explanations on the day were unhelpful. The driver's attitude was quite careless, so I have no intention of using this service again, nor would I recommend it to anyone.

予約通知には具体的なピックアップ時間の記載がなく、「フライト到着時間に合わせてお手配いたしました。指定場所にお越しください。」の記載。指定されたピックアップ場所は「ロバーツハワイのKIOSK」でした。

しかし、空港到着後に案内どおりKIOSKを探しても見つからず。
「見つからない場合はディスパッチホットラインへ」とのことだったため、英語で問い合わせを実施。担当者から集合場所までの行き方を説明され、「黄色のアロハシャツを着たスタッフがいる」と案内されたものの、到着してもスタッフの姿はどこにもありませんでした。
再度ホットラインへ電話すると、同じ説明を繰り返されるばかり。担当者を変えてもらい状況を説明したところ、ようやく「ドライバーが今向かっているので、その場で待つように」との指示。つまり、そもそもスタッフ自体がまだ来ていなかったことが判明しました。

何もない場所でひたすら待ち続け、ようやくドライバーが到着。
ところが今度は、荷物の積み下ろしを一切手伝ってくれず、スーツケースはすべて自分たちで積み込むことに。
積み込みが終わり、ようやく出発かと思いきや、車は一向に動く気配なし。
「他の乗客を待っているのか」と尋ねても、返ってきたのは「I don’t know」の一言だけで、状況説明もなし。意味のわからない時間がただ過ぎていきました。

ドライバーの方がその後スタッフと思しき人と電話をしており、他にも乗客がいそうであることがうっすら判明したものの、あちらからの説明はなし。
しばらくしてようやく2組の乗客が乗り込み、出発。
なお、その2組の海外の方々も同様に荷物を運んでもらえず、自分たちで積み込みをしていました。

事前の説明はミスリードになるところが多く
当日ホットラインでの説明も不親切。
ドライバーの方の対応もかなり雑だったので私は二度と使おうと思えませんでしたし、だれにもお勧めできません。

After arriving, I contacted dispatch and received a vehicle within about 5-10 minutes. However, there was a long wait for other passengers, so it took a total of about 30 minutes before we departed for the hotel. That said, I was satisfied overall because I was taken to the hotel, and once we left, the ride was quite smooth.

到着後ディスパッチの連絡をしたところ5-10分ほどで配車いただきました。ただ他の乗客待ちが長かったため、ホテルへ向けて出発するまでトータル30分ほどかかりました。ただホテルまで送ってもらえ、出発後はかなりスムーズでしたので全体的には満足です。

We chartered a limousine for our family trip to Hawaii with seven people across three generations. We took longer than expected to get through immigration and ended up being about 15 minutes late, but they kindly waited for us. The driver spoke Japanese and took many group photos in front of the limousine. The elementary school-aged children and our parents were very happy, so I'm glad we made the reservation. I would like to book again when we go to Hawaii as a family.

3世代7名のハワイ旅行にリムジンをチャーターしました。イミグレーション通過に時間がかかり集合時間から15分ぐらい遅れてしまったのですが、快く待っていてくださいました。運転手は日本語の喋れる方で、リムジンの前で集合写真もたくさん撮ってくれました。
小学生の子供や両親もとても喜んでくれたので、予約してよかったなと思います。また家族でハワイ行く際は予約したいです。