All Reviews for Airport Transfer & Services

In Tokyo, it's really hard to get around; after all, heading to the hotel in a limousine feels great. The driver was friendly, and I'm satisfied.

東京ではとても乗れません、やっぱりリムジンでホテルへ向かうのは気分が良いです。ドライバーさんもフレンドリーで満足です。

I have been frequently staying at a condominium (which is not used for tours, but is located in Waikiki) where the HIS shuttle does not go, so I use this service instead. Upon exiting the airport, there is a reception desk diagonally to the left where they can assist you in Japanese, so there are no issues. You ask at the reception for the column number where the shuttle is waiting, then move to that spot for another check-in. The shuttle driver only speaks English, but once you mention the hotel name, you just need to get off, so it shouldn't be a problem. Honestly, I wouldn't personally call it a "bargain" price, but since it's closer than the Uber pickup area and you can sit comfortably, I consider it acceptable.

最近常宿にしているコンドミニアム（ツアーで使われないところですがワイキキ内）にHISのシャトルは行ってくれないのでこちらを利用しています。空港出口を出て左斜め前に受付があり日本語で対応してもらえるので問題ナシ。受付でシャトルが待機する柱の番号を聞いてそこまで移動、そこで再度受付です。シャトルのドライバーさんは英語オンリーですがホテルの名前を言われたら降りるだけなので問題ないでしょう。正直個人的には｢格安｣とは言えない価格ですがuberの乗り場より近いところで乗れるしゆったり座って行けるのでまぁ良しとします。

The greeter was friendly and on time. I surprised my wife for our anniversary.

The driver was waiting more than 30 minutes before the scheduled time at the pickup location, which allowed for smooth group coordination and baggage loading. At Honolulu Airport, the lobby was divided into two areas, but thanks to the meeting with the driver on the day, we were able to manage two stops without mixing up the baggage, which was a great help. We go to Honolulu with about 50 people every year, so we would like to continue using your services in the future. Thank you very much!

配車場所で時間より30分以上前に待機してくれていたので
グループの誘導やバゲッジの積込もスムーズにできました。
ホノルル空港ではロビーが2カ所に分かれていましたが
当日ドライバーさんとの打合せで2ストップ　バゲッジもＭＩＸ’ｄ　ＵＰ
することなく大変助かりました。
毎年５０名くらいでホノルルへ行きますのでこれからもお願いしたいと思います。
ありがとうございました！

Kei greeter was very friendly and had very Hawaiian greeting for us

After pushing the luggage on the cart and exiting through the personal exit, there is a staff member in a yellow aloha shirt right there, and it's fine to just tell them your name. After sitting down, within about 10 minutes, the bus arrives right in front of you. The driver will lift and store your large suitcase, making it easy even for women. Since it stops at hotels in Waikiki, you can get off right in front, which is really helpful. I definitely want to use this service again next time.

カートに乗せた荷物を押して、個人出口を出ると、すぐそこに黄色いアロハの
係りの方がいて、名前を伝えればOK。
椅子に座って、待つこと１０分ぐらいで、バスがすぐ前に着きます。
大きなスーツケースは、ドライバーさんが持ち上げて収納してくれるので、
女性でも楽々。ワイキキのホテルを回ってくれるので、すぐ前で降りられて
本当に助かります。ぜひまた次回も利用したいと思います。

I arrived at the airport on a night flight, and the pickup was at Terminal 2 (Hawaiian Airlines is at a different terminal). I was a bit confused about the location, but I found it without any issues. Since I was alone, I had to arrange for a taxi, but it turned out to be good because I was able to get home quickly.

夜の便で空港に着いたので、ピックアップがターミナル2でした(ハワイアン航空は別ターミナル)場所か分からず少し混乱しましたが、無事に発見。
1人だったのでタクシー手配になってました、早く帰る事ができて結果的によかったかも

Incredible customer service!!! Had our flight cancelled and thankfully got a direct flight instead but our arrival changed and was able to change time by email. Had the most kind and understanding help with the change and made our first trip to Hawaii that much more memorable :). Mahalo 💛

No one was there, and I couldn't receive anything. I want my money back. Anyway, there was no one who seemed to be in charge. I question the quality of the service.

誰もいない、受け取れない。お金を返して欲しい。とにかくそれらしい人はどこにもいなかったです。サービスとしてどうかと思います。

I used it for the first time, and the reception desk and bus boarding location outside the arrival terminal were easy to find. Additionally, it stops at major hotels in Waikiki, and in my case, I was able to get off right in front of my hotel, which was very helpful. I especially recommend it for solo travelers, considering the price as well.

初めて利用しましたが、到着ターミナル外の受付デスク及びバス乗車場所も分かりやすかったです。また、ワイキキでも主要ホテルに停車し、私の場合は宿泊ホテル前で下車できたので助かりました。特に一人旅の場合は、値段も含めお勧めです。

The greater was super nice and friendly and gave us good information on Kauai.

I was excited to share the Lei Greeting with my family, since I recall it was a great way to start off the trip when we did it years ago. However, the Greeter just sort of handed you a Lei and Bracelet and said welcome. There was no big greeting, she was too busy to offer to take a picture, never looked us in the eyes and looked like she was overworked and just trying to hand out meals to 50 small school children as fast as possible. I ended up pulling my family aside and asking a stranger to take our photos and then explained how this is a great way to start off our family vacation.

I arrived at the airport feeling jet-lagged, and the first encounter after leaving the airport was with this shuttle bus. The passengers waiting to board are gathered in one place, and staff call out names for boarding the shuttle bus in order. At this point, I wonder if taking a taxi or an Uber would have been better. However, the low cost of the shuttle bus is certainly appreciated. The distance between the airport and Waikiki is quite significant. If there’s no traffic, it takes about 30 minutes, but on some days it can take close to an hour. There are frequent bumps in the seats, so those with back pain should be cautious.

時差ボケの中　空港に着きましたが　空港から出て最初の出会いがこのシャトルバスです　　乗車予定の人たちは1ヶ所に集められスタッフに名前を呼ばれて順番にシャトルバスに乗り込みます　ここで思うことはタクシーが良かったかウーバーが良かったかです　しかし金額が安いシャトルバスはやはりありがたいです　空港とワイキキはけっこう距離があります　渋滞がなければ30分くらいですが　日によって1時間近くかかることもあります　座席ではバウンドすることが度々あるので腰痛の方は注意が必要です

The airport and Waikiki are quite far apart. Taking a taxi or Uber can be expensive. This shuttle bus arrives on time and gets you to the airport with plenty of time to spare. Once you arrive at the airport, you have enough time to rest and buy souvenirs. And above all, the price is very reasonable. I find it very convenient and am grateful for it. However, I'm not sure if it's due to the suspension or the road conditions, but the seats bounce quite a bit in all directions. The ride is not very comfortable.

空港とワイキキはけっこう距離があります　タクシーやウーバーだと金額が高いです　このシャトルバスは時間通りに迎えに来てくれて余裕をもって空港に着きます　空港に着いてから休息やお土産を買う時間は十分あります　そして何より金額が安いです　たいへん便利で感謝しております　ただサスペンションのせいか　道路事情のせいかわかりませんが　けっこう座席で上下左右にバウンドします　乗り心地はあまり良いものではありません

Kalasara was so sweet and was waiting for us with a welcome sign. Best way to start our first vacation on the island of Kauai 🌺

I traveled from Kona on the Big Island to Honolulu and used it from the domestic terminal to my hotel. There was a sudden downpour, which caused traffic and took longer than expected. It was a bit cold inside the car.

ハワイ島コナからホノルルへ移動し
国内ターミナルからホテルまで利用しました
突然の大雨で渋滞し予定より時間かかりました
ちょっと車内が寒かったです

As soon as I arrived at the airport, my reservation was confirmed, and I was able to move smoothly. I would like to use this service again next time. Thank you very much.

空港に着いたら、すぐに予約が確認がとれ、スムーズに移動できました。
次回も利用したいと思います。
ありがとうございました。

I had to move from Terminal 3 to Terminal 1 after arriving from Molokai Island, and I needed to find Roberts. Although I got off at Terminal 1 using the shuttle pass, it was different from where I boarded, and I wandered around the terminal. Fortunately, I found the Roberts limousine bus, and I was relieved by their kind assistance, but I would have been stressed without the limousine pass. It would be helpful if you could provide the location of the counter on a map in advance. It's hard to understand just from text, and calling can be difficult, so specifying the location would make things smoother.

モロカイ島からの移動でターミナル3からターミナル1に移動して、ロバーツをみつけなくてはなりません。巡回パスでターミナル1で降りたものの、行きに乗った場所とことなり、ターミナルのなかでウロチョロしました。たまたまロバーツのリムジンバスをみつけて、親切に対応して頂きまして安心しましたが、リムジンパスがなかったら焦りました。カウンターの場所とか、あらかじめMAPで教えていただけるとありがたい。文章だけではよくわからないし、コールもし難いので、場所を指定してくれた方がスムーズです。

I arrived in Honolulu in the morning, and even though I was tired, I came later than my reservation time. Isn't it common to wait a little before the scheduled reservation time since there’s a possibility that the arrival flight could be earlier? It doesn’t match the price.

朝方着のホノルルで疲れてるのに予約時間より遅れてきた。
到着便が早まる可能性もあり、普通予約時間の少し前には待機が当たり前では？
値段に見合わない。

The transportation from the hotel to the airport was quite delayed. The email mentioned that if the delay was over 5 minutes, I should call, so I made a call after about 7 minutes had passed. At that time, I was told that they would arrive in 5 to 7 minutes, so I waited, but no one came, so I called again. This time, I was told they would arrive in about 10 minutes, and after hanging up, they finally arrived 35 minutes later than scheduled. I was a bit anxious while waiting.

帰りのホテルから空港までの便が大分遅れました。
メールには5分以上遅れた場合には電話をするようにとの記述がありましたので、7分ほど過ぎた時に電話を致しました、その折には5分から7分で到着するとの返事で待っておりましたが、迎は来ませんのでもう一度電話を致しました。
今度は10分ほどで到着しますとの事で電話を切りましたが、結局予定より35分遅れで到着でした。少しヤキモキして待っておりました。

I had plenty of time before my flight, but perhaps because it was Saturday, the hotel pickup was quite late, which made me anxious. The driver didn't offer any words of apology. I was a bit disappointed since the driver from the tour the day before was much better.

飛行機までの時間は余裕があったが、土曜日だったせいかホテルへの迎えがかなり遅れて、不安になった。運転手からは何も謝罪の言葉はなかった。前日のツアーの運転手が良かったので少しガッカリ。

I requested a pickup for my return. They kindly communicated the pickup location and time. Just to be sure, I confirmed with the hotel staff. Unlike with a rental car, I was able to make good use of the morning hours. They arrived right on time in front of the hotel. A strong and beautiful female driver lifted my heavy suitcase without any sign of annoyance. Since my flight was in the afternoon, they made sure I arrived with enough time to relax in the lounge. Of course, since it was a personally good service, I gave a tip. I plan to use this service again when I’m not renting a car.

帰りのお迎えをお願いしました。ピックアップの場所ですと時間も丁寧にご連絡がございました。念の為ホテルのスタッフに確認していました。レンタカーと違い午前中の時間も有効に使えました。
時間通りにホテルの前まできてくださいました。
重たいスーツケースを嫌なこと顔せずに力持ちの美人で素敵な女性ドライバーが
もちあげてくださいました。
フライトも午後便でしたのでいくつかの航空会社をまわっていきましたが
ラウンジでゆっくりできる余裕の時間に到着できるよう配慮されていました。
もちろん個人的に良いサービスでしたのでチップはお渡しいたしました。
レンタカー以外の時はまた利用しようと思いました。

On this trip to Hawaii, I used Zipair. They arrive at Honolulu Airport earlier than other airlines, and Roberts had a perfect reception system in place.

When you exit the airport's group gate, there are Roberts staff members in yellow uniforms. When you tell them your name and destination, they already have your information on record and will inform you of your next destination.

As I was enjoying the warmth of Hawaii after a long time, the shuttle bus arrived. It's great that they pick you up without much waiting.

The ride from the airport to the hotel also passes by other customers' hotels. They call out each one, so there's no worry about getting off at the wrong stop. When I got off the bus, my hotel was right in front of me. I gave a tip and took my luggage to part ways.

Honolulu Airport is quite far from Waikiki, so I always appreciate the shuttle service! Thank you!

今回のハワイ渡航ではzipエアさんを利用しました。他の航空会社さんより早めにホノルル空港に着くのですが、ロバーツさんは受け入れ体制バッチリでした。

空港の団体ゲート口を出ると、黄色の服を着たロバーツのスタッフさんがいらっしゃいます。名前と行き先を告げると、もう記録があるのでわかってもらえ、次の行き先を教えてくれます。
久々のハワイの暑さを楽しんでいたら、送迎バスがやってきました。あまり待つことなくお迎えいただけるのはありがたいです。

空港からホテルまでは、他のお客様のホテルも通ります。一つずつ呼んでくれるので、降り間違いもないのが安心します。バスを降りたら目の前が私のホテルでした。チップをお渡しし、荷物を持って解散です。

ホノルル空港はワイキキから距離があるので、毎度送迎には助かっています！ありがとうございました！

I ask for this every time, but it's convenient, cost-effective, and I can move to the hotel with peace of mind. I think the number of people is just right, as I don't like having too many.

毎回お願いしているのですが、便利でコストも良く安心してホテルまで移動できます。
人数が多すぎるのも嫌なので丁度良い人数かと思います。

If traveling with multiple people, I would use other means, but I always use this service when traveling alone. They handle luggage carefully and communicate with an appropriate volume, so I always feel safe using their service.

複数人での渡航であれば他手段を利用しますが、1人旅時に利用させていただいております。
荷物も丁寧に取り扱ってくれますし、適度な声量で声掛けもしてくれて、いつも安心して利用させていただいております。

If traveling with multiple people, I would use other means, but I always use this service when traveling alone. The yellow aloha shirts are easy to spot, and I always feel安心して利用させていただいております.

複数人での渡航であれば他手段を利用しますが、1人旅時に利用させていただいております。
黄色アロハシャツも分かりやすく、いつも安心して利用させていただいております。

When you exit the airport, there will be someone holding a sign to guide you. Following their directions, you'll find the reception area along the wall, and there are Japanese staff members, which is reassuring.

空港出ると看板を持った方がいて方向を教えてくれる。
方向に沿っていくと壁側に受付があり日本人の方もいて安心。

I used the hotel from my return trip to the airport. I had a lot of luggage, including my suitcase and souvenirs, but they were very kind in helping me with the loading and unloading.

帰国日のホテルから空港までの利用でした。
スーツケースやお土産など帰りは荷物が多くなりましたが、とても親切に積み下ろしをしていただけました。

There was no one at the counter near the inter-island baggage claim at the airport, and I had to go to another counter. Moreover, the staff only told me to wait, and the woman who assisted me seemed to be eating something and did not appear to be taking her job seriously.

空港のインターアイランドのバゲッジクレームの近くの窓口に誰もおらず、他の窓口まで行く必要があった。その上、窓口の対応は待てと言うだけで、対応した女性も何かを食べながらで、真面目に仕事をしているように思えなかった。

The lovey lady was right on time and the Lei was beautiful!
Thank you for starting our trip off right.