Reviewed by: なおなお
This was my third time using the service. Usually, there is a wait time, but this time we departed immediately after pickup, which was smooth. Since it was a large bus for two groups, it was comfortable. I will use it again.
3回目の利用でした。
いつもは待ち時間があったのですが、今回はピックアップ後すぐに出発で、スムーズでした。二組の送迎で大きなバスだったので、快適でした。また利用させていただきます。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2017/01/18 |
| Activity Date: | 2017/01/16 |
Reviewed by: Ivan P.
My fight departure was 11:50pm, so I requested to be picked up at 9:45pm. However, upon confirmation I was notified the pickup time would be 7:45pm (take or leave it with no refund.) The ride took about 30 minutes, so I was at the airport around 8:15pm and had to wait more than 3 hours before boarding. So no complains about the ride itself, but it would be nice if my requested pickup time would have been respected.
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2017/01/17 |
| Activity Date: | 2016/12/29 |
Reviewed by: panda
It was my first time using the service, and I was impressed by the wonderful support I received while waiting at the pickup location ahead of time! Moreover, it was a private experience due to the timing. I will definitely use it again next time.
初めての利用でしたが、
時間前からPickup場所にて待って頂き、
素晴らしいご対応でした!
しかも、タイミング的に貸し切り状態。
是非、次回も利用させていただきます。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/01/16 |
| Activity Date: | 2017/01/09 |
Reviewed by: Woods
They were on time, friendly, and informative. We plan to call them again the next time we travel.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Couples |
| Posted on: | 2017/01/15 |
| Activity Date: | 2016/12/31 |
Reviewed by: Jackie
On time got to hotel fast would not travel with another service Used this service every time I visit Hawaii. Thanks again Great information for good eats. Jackie
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel - Shared Service |
| Attended as: | Solo Travelers |
| Posted on: | 2017/01/15 |
| Activity Date: | 2017/01/10 |
Reviewed by: Kris
Another great experience using Roberts Hawaii. Roberts is a class act and couldn't be more professional. When in Kona do this!
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Couples |
| Posted on: | 2017/01/14 |
| Activity Date: | 2016/12/22 |
Reviewed by: あっしゅ
Due to the long wait at immigration, I finally met the staff from Roberts Taxi and felt relieved. I apologized for the delay, but the staff member responded with a sulky attitude, saying, "You made us wait quite a bit!" followed by the rough way they draped the lanyard around my neck, which felt very empty. It was the start of my trip, and my spirits were dampened. Additionally, the driver, possibly rushed for time, drove dangerously fast. I was disappointed, especially since I had high expectations based on the overall positive reviews. I hope improvements are made by the time I use the service again.
入国審査に時間が掛かったためロバーツタクシーの係員の方にやっと会え安堵。
時間が掛かったことを詫びましたが係員の方はムスッとした態度で「かなり待ったんですけどね!」と放たれた一言に続き、乱暴に首に掛けられたレイがとても虚しかったです。
旅の始まりなのにテンションが下がりました。
そして時間に追われていたのかどんどん加速する危険なドライバー。
総合評価が高かったので期待していただけに残念です。
次回の利用時までに改善されている事を期待します。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2017/01/14 |
| Activity Date: | 2016/12/18 |
Reviewed by: こたろう
There were not many people, and due to the restrictions on the hotel, there was no inconvenience with the timing! I would like to use it again!!
人も少なくまわるホテルも制限がある関係で、時間に不便さはありませんでした!
また利用したいとおもいました!!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2017/01/14 |
| Activity Date: | 2017/01/11 |
Reviewed by: Danie B., Montreal
From the welcome at the airport to the shuttle, the service was AMAZING, truly aloha and warm. The price is so reasonable. It's simply a wonderful group - a great company. Shuttle is comfortable, clean. I highly recommend Roberts Hawaii
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Solo Travelers |
| Posted on: | 2017/01/13 |
| Activity Date: | 2017/01/10 |
Reviewed by: おかん
I stayed at the Moana Surfrider, and the bus arrived at 8:10 for an 8:35 pickup. The female driver called my name before I even had to show my voucher, which was a relief. I only had to share the ride with a family from abroad, and we went straight to the airport without wandering around to pick up other hotels. We arrived a bit too early, but there was no lengthy explanation during the tour, and I was able to line up for check-in right away. I've visited Honolulu many times, and this was a very comfortable start to my journey home. I would like to use this service again.
モアナサーフライダー宿泊でしたが、8:35お迎えに対し、8:10にはバスが到着していました。女性のドライバーでバウチャー見せる前に名前を呼ばれ一安心。あと外国の方の家族と共に乗車するのみで、ほかのホテルをうろうろピックアップすることもなく空港まで直行。いささか早く付きすぎましたが、ツアー利用時のだらだら説明もなくすぐにチェックインの列に並べました。ホノルルは何度も訪れていますが非常に快適な帰国の旅路の始まりでした。またお世話になりたいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2017/01/11 |
| Activity Date: | 2017/01/08 |
Reviewed by: Sherry
As we departed the plane there was an agent waiting for us. Great friendly service.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Couples |
| Posted on: | 2017/01/10 |
| Activity Date: | 2017/01/06 |
Reviewed by: MegP
There is nothing like being greeted at the airport with fragrant flowers to start the vacation off on the right foot!
Aloha MegP! Thank you for the wonderful review! We will inform our greeters in Maui of your satisfaction, and they will be ecstatic! We hope you have a wonderful visit to our islands, and Hau'oli Makahiki Hou (Happy New Year)!
Mahalo!
-- Jesse I.
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Families |
| Posted on: | 2017/01/10 |
| Activity Date: | 2016/12/31 |
Reviewed by: 家族旅行
I always request a pickup from Roberts Hawaii at the airport. Last time, I was a bit anxious because I couldn't find them right away at the exit, but this time they were holding a sign with the company name, which made it easy to find them. The driver was very friendly and chatted with us until we arrived at the hotel. I was disappointed that I couldn't speak English, but the other guests seemed to be having a great time.
空港で迎えをいつもこちらのロバーツハワイさんでお願いしています。前回少し出口のところですぐわからなかったので不安でしたが、今回は会社名の名前を持って待ってて下さっていたので、わかりやすかったです。ホテルに到着するまでは運転手の方が楽しくお話をして下さっていました。私は英語ができませんので残念でしたが、他のお客さんたちはとっても楽しそうでした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/01/07 |
| Activity Date: | 2016/12/15 |
Reviewed by: スヌーピー
I reserved the shuttle service since I was going home alone. It was almost on time, and there were no issues at all. I would like to use it again.
1人で帰るのでシャトルサービスを予約。
ほぼ時間通りだし、何の問題もなかった。
また利用したいと思う。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/01/07 |
| Activity Date: | 2016/12/16 |
Reviewed by: mero
Clear pricing with tips included. There was a sense of security with a major company, and everything was fine. If I had to say something, the air conditioning in the car was quite strong, so it might be better to have a jacket. That said, it's just under 30 minutes, so it's bearable.
チップ込みで明瞭会計。
大手の会社で安心感もあり何も問題ありませんでした。
強いて言うなら、車内の冷房がかなり効いているので上着があった方がいいかもです。
とはいえ30分弱なので我慢できますが(^-^)
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/01/07 |
| Activity Date: | 2017/01/04 |
Reviewed by: 匿名希望
About five minutes after the promised time, the driver came to pick us up, which made me a little anxious, but the driver was smiling and very pleasant, which put me at ease. It seemed that he couldn't speak any Japanese. There were no other Japanese passengers besides us, but the atmosphere was friendly and enjoyable.
約束の時間から五分くらいたって迎えに来てくれたので
ちょっと不安になりましたが、ドライバーさんは笑顔でとっても
感じが良くて安心しました。日本語は全く話せない様子です。
私達以外に乗車している日本人がいませんでしたが、和気あいあい
と良い雰囲気でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/01/06 |
| Activity Date: | 2017/01/03 |
Reviewed by: Stephen
Very enjoyable journey, the music created a nice atmosphere to the trip.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2017/01/05 |
| Activity Date: | 2017/01/02 |
Reviewed by: Ocean walker
This was my second time using Roberts and this one was to go to the Airport.
They were on time, actually early. Smooth ride into airport, and seemed like I was there in no time! The driver had a water for me. Took my luggage immediately to make me comfortable. Will use again when I am on the Big Island
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Solo Travelers |
| Posted on: | 2017/01/04 |
| Activity Date: | 2017/01/01 |
Reviewed by: Hawaii
I made a request through Veltra, but perhaps because it was a late-night flight, the pickup was 6 hours before the flight. I waited at the airport for 5 hours... Since the stores at the airport are closed during late-night flights, it felt like a waste of time.
The person who picked me up was very friendly, and we had a great time chatting.
ベルトラさんでリクエストを出していただいたのですが、深夜便だった為か、フライトの6時間前のピックアップでした。
空港で5時間待った…深夜便は空港のお店もしまっているので、時間が無駄でした。
送迎してくれた方はとても気さくで、色々なお話をしてくれて楽しかったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/01/04 |
| Activity Date: | 2017/01/01 |
Reviewed by: Tracy T
After a very nice spring break trip for my daughter and her friend, we took a limo back to the airport. It was a great experience and the driver was on time and pleasant.
Thank you very much for your positive comment. We will convey this to your Chauffeur. We look forward to your next visit to Hawaii.
If you have a chance, we would love to have you write a positive review on https://www.yelp.com/biz/platinum-limousine-honolulu
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel/Pier to Airport (Luxury SUV) |
| Attended as: | Families |
| Posted on: | 2017/01/03 |
| Activity Date: | 2016/03/26 |
Reviewed by: Tracy T
I rented a Limo for my daughter and her friend (and myself of course). They had a blast playing with the lights and listening to their music. It made the long ride enjoyable. The driver was very helpful.
Thank you for your positive feed back. We really appreciate hearing stories from guest. If we can be of assistance to you in the future, please contact your Veltra representative again.
If you are an active user of Yelp, we would also appreciate if you could post your experience. (https://www.yelp.com/biz/platinum-limousine-honolulu)
Thank you again.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Waikiki - Luxury Stretch Limo (up to 7 passengers) |
| Attended as: | Families |
| Posted on: | 2017/01/03 |
| Activity Date: | 2016/03/21 |
Reviewed by: Tracy T
The ride was a great experience for my Husband and I. The driver was very helpful and courteous. Our plan was a little late and the driver waited and made sure he found us. The car was clean and we arrive promptly to our hotel.
Thank you for your positive feed back. We really appreciate hearing stories from guest. If we can be of assistance to you in the future, please contact your Veltra representative again.
If you are an active user of Yelp, we would also appreciate if you could post your experience. (https://www.yelp.com/biz/platinum-limousine-honolulu)
Thank you again.
| Rating: | |
|---|---|
| Packages: | Lincoln Town Car Executive Sedan (Arrival) |
| Attended as: | Couples |
| Posted on: | 2017/01/03 |
| Activity Date: | 2016/07/21 |
Reviewed by: Tracy T
The ride was a great experience for my Husband and I. The driver was very courteous and on time.
Thank you for your positive feed back. We really appreciate hearing stories from guest. If we can be of assistance to you in the future, please contact your Veltra representative again.
If you are an active user of Yelp, we would also appreciate if you could post your experience. (https://www.yelp.com/biz/platinum-limousine-honolulu)
Thank you again.
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel/Pier to Airport (Sedan) |
| Attended as: | Couples |
| Posted on: | 2017/01/03 |
| Activity Date: | 2016/07/24 |
Reviewed by: Kman
The greeter did very good job to make sure all his list people are in. The driver was very friendly and helpful. I would recomend veltrs for shuttle.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel - Shared Service |
| Attended as: | Solo Travelers |
| Posted on: | 2017/01/01 |
| Activity Date: | 2016/12/10 |
Reviewed by: Darjan
Everything was perfect, our was late for 2 hours but girl wait for us. Very helpful for finding transportation for hotel.
Aloha Darjan!
Thank you for taking the time to reply to us regarding your lei greeting! We take pride with giving guests to our islands a piece of the aloha spirit. We do our best to be there for you, so we deeply appreciate that everything went well for you despite the delay.
We sincerely appreciate having the opportunity to serve you, and we hope to do so again in the future!
Mahalo Nui Loa!
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Couples |
| Posted on: | 2017/01/01 |
| Activity Date: | 2016/12/29 |
Reviewed by: ぴかそ
I participated alone, but despite being a shared ride, they arrived right on time, and the price was quite reasonable. I was very satisfied. I would like to use their service again if the opportunity arises.
ひとりでの参加でしたが、乗り合いにもかかわらず時間もぴったりにきてくれて、価格も安めで大満足でした。また機会あれば利用したいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2016/12/30 |
| Activity Date: | 2016/12/27 |
Reviewed by: Chris
We had a fantastic experience using Roberts Hawaii. The driver showed up early and was very polite and professional. We were staying at the Hilton Kings Land and used the shuttle to get to the airport, it was so quick and easy. Next time in Kona we will use Roberts!
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2016/12/30 |
| Activity Date: | 2016/12/27 |
Reviewed by: Danie B., Montreal
Friendly, reliable, comfortable and the best deal possible! Thanks Roberts!
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Solo Travelers |
| Posted on: | 2016/12/30 |
| Activity Date: | 2016/12/27 |
Reviewed by: JoOnDaGo
This is a MAHALO (Thank You) to VELTRA who made a reservation change of a departure point. Mahalo also to a previous Speedi Shuttle driver who gave me information when I was on a previous departure. The reservation approval only took a few hours after I requested it but it enabled me to relax and enjoy the few days of my stay knowing there would be a reliable departure pick up by Speedi. The driver was on time. I am being very spoiled by Speedi.
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport - Shared Service |
| Attended as: | Solo Travelers |
| Posted on: | 2016/12/29 |
| Activity Date: | 2016/12/25 |
Reviewed by: JoOnDaGo
Visitors and I were greated by driver Brandon. He was friendly and personable and gave visitors bits of island information and pointed out shopping areas and multi cultural restaurants along the route. Since my stop was the last, he and I (local Oahu but frequent visitor) talked about the Big Island local restaurants. Friendly drivers are assets to any company.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel - Shared Service |
| Attended as: | Solo Travelers |
| Posted on: | 2016/12/29 |
| Activity Date: | 2016/12/23 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for using our shuttle service. However, I sincerely apologize for the unpleasant experience caused by the driver on the day of your service.
I have confirmed the situation with the operating company. They have reported that they will focus on employee training to ensure that such incidents do not occur again, and they are committed to improving their service to provide customer satisfaction. Regarding the driver's driving, please understand that they were operating within the regulated speed limit on that day.
We take your feedback seriously and, together with the operating company, will strive for further service improvement.
Thank you for your valuable feedback during your busy schedule.
VELTRA Customer Support Team
この度は送迎シャトルサービスをご利用いただき誠にありがとうございます。
しかしながら、当日の担当したドライバーの対応により不快な思いにさせてしまったこと心よりお詫び申し上げます。
当日の状況を催行会社に確認させていただきました。ドライバーの対応につきましては謝罪とともに、今後二度とこのようなことのないよう、社員教育に力を注ぎ、お客様にご満足のいただける対応ができますよう、改善をさせていただく所存との報告を受けております。
ドライバーの運転についてですが、記録より規定の速度内で当日は走行しておりましたことご了承ください。
お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム