Reviewed by: Yoshi
I ended up arriving about 30 minutes late. Since there was enough time before my flight and the pick-up time was set accordingly, I wasn't worried about the delay itself, but I thought about what would happen if there was a mix-up. So, I approached a shuttle driver with the same pattern. That person called the office, confirmed my name, and checked on the delay due to congestion, explaining what size shuttle would be coming. After that, I was able to wait with peace of mind.
結果的に30分ぐらい遅れて来ました.フライト時間は十分に確保して送迎時間が設定されるので,遅れ自体は不安ではありませんでしたが,手配ミスだったら...と思い,同じ柄のシャトルドライバーに声をかけました.その方が事務所に電話し,私の名前を確認して,混雑による遅れを確認してくれ,どれぐらいのサイズのシャトルが来るから...と説明してくださったので,その後は安心して待っていられました.
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2016/04/03 |
| Activity Date: | 2016/03/11 |
Reviewed by: 匿名希望
The bus arrived about 5-10 minutes late from the scheduled meeting time. I was relieved to see the green Roberts Hawaii bus from a distance. I have already made a reservation for the next time as well.
待ち合わせ時間より5-10分くらい遅れてバスが到着。遠くからでもロバーツハワイのグリーンのバスが見えたのでホッとしました。また次回も予約しています。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2016/03/27 |
| Activity Date: | 2016/03/02 |
Reviewed by: vblack
Daughter and son-in-law loved it !Great way to start a vacation!
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Couples |
| Posted on: | 2016/03/26 |
| Activity Date: | 2016/03/05 |
Reviewed by: 茂ちゃん
After arriving at Honolulu Airport, when you exit through the personal exit, you will find a staff member from Roberts Hawaii wearing a yellow aloha shirt on the left side, making it easy to spot, which is reassuring. The driver was kind and helped with retrieving the suitcases. I would like to use this service again.
ホノルル空港到着後個人出口から出ると左側にロバーツハワイの黄色いアロハシャツを着たスタッフがおり、すぐにわかるので安心、運転手のスーツケースの取り出し等をしてくださり
親切。また利用したい。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2016/03/21 |
| Activity Date: | 2015/12/26 |
Reviewed by: 茂ちゃん
This is not my first time using Roberts Hawaii; I've used it several times, so I'm relieved that when I arrive at Honolulu Airport, I know where to go to find the staff in yellow aloha shirts.
ロバーツハワイの利用は初めてではなく、何回も利用しているのでホノルル空港に着いたら、どこに行けば黄色いアロハを着たスタッフがいるか分かるので安心。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2016/03/21 |
| Activity Date: | 2015/12/30 |
Reviewed by: 匿名で
They made the atmosphere pleasant with their broken Japanese on the bus. They also handled the luggage with care. I will use their service again.
バスの中で片言の日本語で和ませてくださっていました。
荷物の取り扱いも丁寧でした。
また、利用させていただきます。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2016/03/21 |
| Activity Date: | 2016/03/08 |
Reviewed by: CFS
Excellent service, driver was fantastic and the service that was provided at baggage claim was also superb
Thank you for your review! We are glad that you enjoyed your experience, and do hope that you enjoy your stay here on Oahu.
| Rating: | |
|---|---|
| Packages: | SUV Cadillac Escalade (Arrival) |
| Attended as: | Couples |
| Posted on: | 2016/03/20 |
| Activity Date: | 2016/03/17 |
Reviewed by: MR and MRs Trinidad
They made us feel right at home , once when we got there they were waiting for us as if they already knew us ..
Aloha Mr & Mrs Trinidad! We are very pleased to have learned that our greeter upheld our traditions to make you both feel special, as you should! We hope the entire trip went as well as you hoped it would! Mahalo Nui Loa! ~Jesse I.~
| Rating: | |
|---|---|
| Packages: | Honeymoon Special Leis (Set of 2 Leis) [until 12/31/2017] |
| Attended as: | Couples |
| Posted on: | 2016/03/17 |
| Activity Date: | 2016/03/10 |
Reviewed by: さとう
Unlike other companies' shuttle buses, they arrive on time, and when traveling alone, it's the cheapest option, so I use it every time.
他社のシャトルバスと違って時間通りに来ますし、1人で移動の場合は一番安いので毎回利用させていただいています。
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Posted on: | 2016/03/08 |
Reviewed by: Sachi
This was my first time using a transfer service abroad, and I was anxious, but I arrived at the airport without any issues. I was the only Japanese person, but there were people from various countries around me, and the driver was very kind.
海外での送迎を1人利用するのは初めてで不安だったのですが、何事もなく空港へ着く事ができました。日本人は私1人でしたが、周りも色々な国の人が乗っており、運転手さんもとても親切でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2016/03/05 |
| Activity Date: | 2016/02/12 |
Reviewed by: 匿名希望
Arrived in Honolulu from LAX on a domestic flight. There was already a person in a yellow aloha shirt waiting by the baggage claim belt, and as I approached, they called my name, so I recognized them immediately. There were three groups from the same flight, and we were able to head to the hotel right away. Quick and precise service; I would like to rely on them again next time.
LAX から国内線でホノルルへ到着。バゲッジクレイムのベルトの横にすでに黄色のアロハシャツの方が待機されていて、近づくと先方から私の名前を言われすぐにわかりました。同じ便の方3組ですぐにホテルに向かうことができました。迅速、的確です、次回もお任せしたいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2016/03/04 |
| Activity Date: | 2016/03/01 |
Reviewed by: 伊賀衛門
I felt that many roads in Hawaii had bumps before the crosswalks, but our guide was used to it and drove smoothly without any discomfort in those areas.
ハワイの道路は横断歩道前は段差があるところが多く感じましたが、ガイドさんは慣れているのでそういったところも不快なく、走ってくれました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2016/02/29 |
| Activity Date: | 2016/02/12 |
Reviewed by: Ken
The pickup location at the hotel was easy to find, and the check-in process was smooth, which made me feel relieved. There wasn't much waiting time, which was great.
ホテルの迎えの場所も分かりやすくスムーズに受付が出来
安心しました。待ち時間も余り無く良かったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2016/02/24 |
| Activity Date: | 2016/02/09 |
Reviewed by: Ken
I was relieved that after arriving at Honolulu Airport, the meeting place was easy to find and the check-in process went smoothly. It was also nice that there wasn't much waiting time.
ホノルル空港に到着してから集合場所も分かりやすくスムーズに受付が出来
安心しました。待ち時間も余り無く良かったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2016/02/24 |
| Activity Date: | 2016/02/05 |
Reviewed by: ぱぷ子
The timing was very accurate, and I felt安心して乗車できました. Unfortunately, since the driver was a woman, I had to load my luggage, which was over 30 kilograms, into the car myself. Overall, I was satisfied, but I would prefer a male driver.
時間等がとても正確で安心して乗車できました。
残念だったのが、女性ドライバーだったため、30キロ越えのトランクの荷物を自分で車に乗せることになってしまったのが残念でしたが、概ね満足でした。ドライバーは男性の方が有難いです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2016/02/19 |
| Activity Date: | 2016/02/11 |
Reviewed by: Steve W
I used this to transfer from the airport to my hotel in Honolulu. I paid an additional fee for meet and greet and it was worth it. We were met at baggage claim and whisked to our vehicle waiting at the second island not too far away. We were in the vehicle and on our way in less than five minutes. Definitely a great hassle free experience
Thank you Steve for review. We are glad that you enjoy your experience and we hope you enjoyed your stay in Hawaii.
| Rating: | |
|---|---|
| Packages: | SUV Cadillac Escalade (Arrival) |
| Attended as: | Couples |
| Posted on: | 2016/02/19 |
| Activity Date: | 2016/02/16 |
Reviewed by: バロン
After finishing my errands in Maui, I returned to Honolulu for a day trip and was quite tired. However, there was already a bus waiting outside the baggage claim (by chance!?) so I was able to get on right away and return to my hotel, which was a great help. Unlike international flights, it seems there are fewer people boarding, so I think it's a good idea to use this option instead of waiting for a taxi.
マウイでの用事を終えて日帰りでホノルルへ帰ってきた為、かなり疲れていたのですが、バゲージクレーム外に既に(たまたま!?)バスが待機していたのですぐに乗ってホテルまで帰る事が出来て大変助かりました。国際線と違って乗車する人が少なそうなので、タクシー待ちするくらいならこちらでお願いするのはアリだと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2016/02/14 |
| Activity Date: | 2016/02/04 |
Reviewed by: バロン
I had to take a flight to Maui at 8:30, so I requested a pickup. However, regardless of whether it was a domestic or international flight, the pickup was set for three hours prior. I was aware of this from the time of the arrangement, but I felt that with domestic flights, there tends to be quite a bit of time needed after arriving and completing security checks, so it was a bit uncertain whether taking a taxi would have been better. Especially since I only speak English, I thought it might be just as easy to use a taxi.
所用があり8:30の飛行機でマウイ島へ行く事になっていた為、こちらにお願いしたのですが、国内線・国際線問わず、3時間前のピックアップになっていました。それは手配の時からわかってはいたのですが、やはり国内線だと着いて保安検査を終えてからもかなりの時間が発生するので、タクシーにした方が良かったか微妙な感じでした。特に英語のみなので、それならタクシーを使っても一緒かな、と思いました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2016/02/14 |
| Activity Date: | 2016/02/04 |
Reviewed by: すがや
The guidance from the airport was unclear, and I couldn't find the staff. I was at the baggage claim properly, but I ended up being left behind. When I communicated this to a staff member who spoke Japanese, I received a response that suggested it was my fault for not being able to find the pick-up staff.
They did manage to arrange a different bus for me, but it was very unpleasant.
On the way to the airport, I also arrived nearly 20 minutes late compared to the scheduled time, which was quite nerve-wracking.
空港からの案内がわかりづらく、係の人が見つけられなかった。こちらはきちんとバゲッジクレームにいたのに。そのため、置いていかれてしまい、日本語が話せる窓口の人にその旨を伝えた結果、「迎えのスタッフを見つけられなかった貴方達が悪い」というような返答をされた。
なんとか違うバスを手配してはもらったが、非常に不愉快だった。
空港へ向かう際も、予定の時刻よりも20分近く遅れて到着し、肝を冷やした。
Thank you very much for participating in our shuttle service. However, we sincerely apologize for not being able to provide you with satisfactory service.
Upon confirming with the local operating company regarding your pickup, we learned that the driver arrived on time but was unable to meet you. While we received reports that other customers were picked up without issue, we deeply regret that despite your wait, you were unable to connect with the driver. This resulted in you having to move to the service desk, where the staff's response may have caused you discomfort, for which we sincerely apologize.
Additionally, we are truly sorry that on your departure day, the shuttle arrived 20 minutes late, causing you to wait with anxiety.
We take your feedback seriously and will work with the operating company to improve our services in the future.
Thank you very much for your valuable feedback during your busy schedule.
VELTRA Customer Support Team
この度は、送迎シャトルサービスにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
お迎えにつきまして現地催行会社に確認させていただきましたところ、時間通りにドライバーはお客様をお迎えにあがりましたが、お客様とお会いできなかったとのことでございました。
他のお客様は問題なくピックアップできたとの報告を受けてはおりますが、お待ちいただいていたにもかかわらず出会えうことができず、結果的に窓口まで移動していただいたうえ、窓口のスタッフの対応にて不快なお気持ちにさせてしまいましたこと、深くお詫び申し上げます。
また、出国日のお迎えにつきましても、送迎車が20分も遅れて到着し、不安なお気持ちでお待ちいただく結果となり誠に申し訳ございません。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めさせていただきます。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2016/02/11 |
| Activity Date: | 2016/02/08 |
Reviewed by: A. Byrne
It was wonderful to be greeted at Honolulu Airport with leis after a 9 1/2 hour overnight flight from Australia. The warm smiles of the young ladies who presented us with our leis made us feel truly welcome. We appreciated their patience as although our flight arrived on time there were significant delays passing through airport security / customs. The wives loved the fresh orchid leis which where quite beautiful. It was the perfect start to our holiday in Hawaii.
| Rating: | |
|---|---|
| Packages: | Forever Love (Set of 2 Orchid Leis & 2 Kukui Nut Leis) [until 12/31/2017] |
| Attended as: | Friends |
| Posted on: | 2016/02/11 |
| Activity Date: | 2016/01/29 |
Reviewed by: mmam
Since my departure was after 1 PM and I wanted to spend as much time in Waikiki as possible, I inquired about a taxi, but I found out that the pickup would be three hours prior. So, I used Roberts. We made one pickup and headed to the airport; this time, there were three groups of five people, and I was the only Japanese. Once again, we arrived smoothly.
出発が13時すぎの個人手配チケットなので、少しでもワイキキにいたい!と思いタクシーも問い合わせましたが、やはり3時間前のピックアップになることが判り、ロバーツを利用。 1カ所ピックアップし空港へ、今回は3組5人で日本人は私のみ。 今回もスムーズに到着。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2016/02/09 |
| Activity Date: | 2016/01/22 |
Reviewed by: Dena Bruce
Well needless to say this was a great experience, however id like to take the time to brag personally on our girl...she not only waited for our flight to come in which was over 45 min late coming in. ..but she was soooo sweet and just very helpful in getting us to our shuttle...just a great experience all around!
Aloha! Thank you for taking the time to reply to us! Your greeter, Jackie, was very excited to have given you both the leis. We will forward this review to Jackie, and we are very certain she will appreciate it very much! Mahalo Nui Loa! —Jesse I.
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Couples |
| Posted on: | 2016/01/29 |
| Activity Date: | 2016/01/23 |
Reviewed by: RJAK
The driver was awesome and very kind, pointed out sights.
| Rating: | |
|---|---|
| Packages: | Lincoln Town Car Executive Sedan (Arrival) |
| Attended as: | Couples |
| Posted on: | 2016/01/18 |
| Activity Date: | 2016/01/09 |
Reviewed by: kiyo
The round-trip transfer between the airport and Sheraton Waikiki was very good, with smooth service and a spacious interior. I definitely want to use it again next time.
空港↔シェラトワイキキの往復送迎でしたが、スムーズな対応と余裕のある車内で大変良かったです。次回、また是非利用させて頂きたいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2016/01/16 |
| Activity Date: | 2015/12/23 |
Reviewed by: Cyndi
Wonderful way to be greeted in the wonderful Hawaii!!!
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Families with Young Children |
| Posted on: | 2016/01/11 |
| Activity Date: | 2015/12/18 |
Reviewed by: Dirk
Just as I have used Platinum to take me from the airport to my hotel, I also have used them for years to return me to the airport following my stay in Paradise. And, as always, their car is always on time with an extremely professional driver and newer clean car. You cannot ask for anything more! Your ride to the airport is hassle free without having to make many stops to pick up other passengers at various hotels around Waikiki in a van or bus. It's a great service that I will continue to use each time I visit the Islands.
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel/Pier to Airport (Sedan) |
| Attended as: | Solo Travelers |
| Posted on: | 2016/01/09 |
| Activity Date: | 2016/01/06 |
Reviewed by: ぜにー
There aren't many hotels that you can stop by on the way to the airport, so that's good! The hotels and condominiums in Waikiki are covered, which is convenient.
In the case of Nikkei, there are often patterns where only major hotels provide pick-up, but even budget hotels that you might wonder about are included.
空港まで立ち寄るホテル数も多くないので、良いです!
ワイキキのホテル、コンドミニアムはカバーしてるので便利です。
日経だとメジャーホテルのみお迎えのパターンが多いですが、こんなとこも?という安ホテルでもカバーしてます。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2016/01/03 |
| Activity Date: | 2015/12/16 |
Reviewed by: うっきー
The directions after leaving the airport were clearly indicated on the reservation page, so I was able to reach the meeting point smoothly. I waited for about 10 minutes for the shuttle to arrive, but during that time, the staff member helped me by looking up the locations of the stores we were going to, which was great. I would like to use this service again.
空港を出てからの案内があらかじめ予約ページに示してあったので、集合場所までスムーズにいくことができました。送迎車が来るまで10分くらい待ったのですが、その間も退屈しないように案内係の方がこれから行くお店の場所などを調べてくれたのでよかったです。また、利用したいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2016/01/02 |
| Activity Date: | 2015/12/22 |
Reviewed by: Milton
Are greater was absolutely wonderful did an amazing job was very informative and had lots of information to give us directions we really appreciated her time and experience would recommend it to anyone
| Rating: | |
|---|---|
| Packages: | Forever Love (Set of 2 Orchid Leis & 2 Kukui Nut Leis) [until 12/31/2017] |
| Attended as: | Couples |
| Posted on: | 2015/12/29 |
| Activity Date: | 2015/12/23 |
Reviewed by: mashu
Since we were moving from the Big Island, we arrived at the domestic terminal. There were staff members directing us to the baggage pickup area, so it was easy to find.
Inside the car, there was Hawaiian-style background music playing, making for a comfortable journey.
ハワイ島からの移動だったので、国内線ターミナルに着きました。荷物をピックアップする場所に案内の方がいたのですぐにわかりました。
車内ではハワイらしいBGMがかかり、快適に移動できました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2015/12/29 |
| Activity Date: | 2015/12/21 |
Tips and suggestions
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Aloha and thank you for taking the time to inform us of our lei greeting! We hope you had a great start to your Kaua'i trip and that it was memorable one as well. Mahalo Nui Loa! -- Jesse I.