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Hawaii
I felt that many roads in Hawaii had bumps before the crosswalks, but our guide was used to it and drove smoothly without any discomfort in those areas.
ハワイの道路は横断歩道前は段差があるところが多く感じましたが、ガイドさんは慣れているのでそういったところも不快なく、走ってくれました。
Translated by OpenAI
The pickup location at the hotel was easy to find, and the check-in process was smooth, which made me feel relieved. There wasn't much waiting time, which was great.
ホテルの迎えの場所も分かりやすくスムーズに受付が出来
安心しました。待ち時間も余り無く良かったです。
Translated by OpenAI
I was relieved that after arriving at Honolulu Airport, the meeting place was easy to find and the check-in process went smoothly. It was also nice that there wasn't much waiting time.
ホノルル空港に到着してから集合場所も分かりやすくスムーズに受付が出来
安心しました。待ち時間も余り無く良かったです。
Translated by OpenAI
The timing was very accurate, and I felt安心して乗車できました. Unfortunately, since the driver was a woman, I had to load my luggage, which was over 30 kilograms, into the car myself. Overall, I was satisfied, but I would prefer a male driver.
時間等がとても正確で安心して乗車できました。
残念だったのが、女性ドライバーだったため、３０キロ越えのトランクの荷物を自分で車に乗せることになってしまったのが残念でしたが、概ね満足でした。ドライバーは男性の方が有難いです。
Translated by OpenAI
I used this to transfer from the airport to my hotel in Honolulu. I paid an additional fee for meet and greet and it was worth it. We were met at baggage claim and whisked to our vehicle waiting at the second island not too far away. We were in the vehicle and on our way in less than five minutes. Definitely a great hassle free experience
Thank you Steve for review. We are glad that you enjoy your experience and we hope you enjoyed your stay in Hawaii.
After finishing my errands in Maui, I returned to Honolulu for a day trip and was quite tired. However, there was already a bus waiting outside the baggage claim (by chance!?) so I was able to get on right away and return to my hotel, which was a great help. Unlike international flights, it seems there are fewer people boarding, so I think it's a good idea to use this option instead of waiting for a taxi.
マウイでの用事を終えて日帰りでホノルルへ帰ってきた為、かなり疲れていたのですが、バゲージクレーム外に既に(たまたま！？)バスが待機していたのですぐに乗ってホテルまで帰る事が出来て大変助かりました。国際線と違って乗車する人が少なそうなので、タクシー待ちするくらいならこちらでお願いするのはアリだと思います。
Translated by OpenAI
I had to take a flight to Maui at 8:30, so I requested a pickup. However, regardless of whether it was a domestic or international flight, the pickup was set for three hours prior. I was aware of this from the time of the arrangement, but I felt that with domestic flights, there tends to be quite a bit of time needed after arriving and completing security checks, so it was a bit uncertain whether taking a taxi would have been better. Especially since I only speak English, I thought it might be just as easy to use a taxi.
所用があり8:30の飛行機でマウイ島へ行く事になっていた為、こちらにお願いしたのですが、国内線・国際線問わず、3時間前のピックアップになっていました。それは手配の時からわかってはいたのですが、やはり国内線だと着いて保安検査を終えてからもかなりの時間が発生するので、タクシーにした方が良かったか微妙な感じでした。特に英語のみなので、それならタクシーを使っても一緒かな、と思いました。
Translated by OpenAI
The guidance from the airport was unclear, and I couldn't find the staff. I was at the baggage claim properly, but I ended up being left behind. When I communicated this to a staff member who spoke Japanese, I received a response that suggested it was my fault for not being able to find the pick-up staff.
They did manage to arrange a different bus for me, but it was very unpleasant.
On the way to the airport, I also arrived nearly 20 minutes late compared to the scheduled time, which was quite nerve-wracking.
空港からの案内がわかりづらく、係の人が見つけられなかった。こちらはきちんとバゲッジクレームにいたのに。そのため、置いていかれてしまい、日本語が話せる窓口の人にその旨を伝えた結果、「迎えのスタッフを見つけられなかった貴方達が悪い」というような返答をされた。
なんとか違うバスを手配してはもらったが、非常に不愉快だった。
空港へ向かう際も、予定の時刻よりも20分近く遅れて到着し、肝を冷やした。
Thank you very much for participating in our shuttle service. However, we sincerely apologize for not being able to provide you with satisfactory service.
Upon confirming with the local operating company regarding your pickup, we learned that the driver arrived on time but was unable to meet you. While we received reports that other customers were picked up without issue, we deeply regret that despite your wait, you were unable to connect with the driver. This resulted in you having to move to the service desk, where the staff's response may have caused you discomfort, for which we sincerely apologize.
Additionally, we are truly sorry that on your departure day, the shuttle arrived 20 minutes late, causing you to wait with anxiety.
We take your feedback seriously and will work with the operating company to improve our services in the future.
Thank you very much for your valuable feedback during your busy schedule.
VELTRA Customer Support Team
この度は、送迎シャトルサービスにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
お迎えにつきまして現地催行会社に確認させていただきましたところ、時間通りにドライバーはお客様をお迎えにあがりましたが、お客様とお会いできなかったとのことでございました。
他のお客様は問題なくピックアップできたとの報告を受けてはおりますが、お待ちいただいていたにもかかわらず出会えうことができず、結果的に窓口まで移動していただいたうえ、窓口のスタッフの対応にて不快なお気持ちにさせてしまいましたこと、深くお詫び申し上げます。
また、出国日のお迎えにつきましても、送迎車が20分も遅れて到着し、不安なお気持ちでお待ちいただく結果となり誠に申し訳ございません。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めさせていただきます。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
Translated by OpenAI
It was wonderful to be greeted at Honolulu Airport with leis after a 9 1/2 hour overnight flight from Australia. The warm smiles of the young ladies who presented us with our leis made us feel truly welcome. We appreciated their patience as although our flight arrived on time there were significant delays passing through airport security / customs. The wives loved the fresh orchid leis which where quite beautiful. It was the perfect start to our holiday in Hawaii.
Since my departure was after 1 PM and I wanted to spend as much time in Waikiki as possible, I inquired about a taxi, but I found out that the pickup would be three hours prior. So, I used Roberts. We made one pickup and headed to the airport; this time, there were three groups of five people, and I was the only Japanese. Once again, we arrived smoothly.
出発が１３時すぎの個人手配チケットなので、少しでもワイキキにいたい！と思いタクシーも問い合わせましたが、やはり３時間前のピックアップになることが判り、ロバーツを利用。 １カ所ピックアップし空港へ、今回は３組５人で日本人は私のみ。 今回もスムーズに到着。
Translated by OpenAI
Well needless to say this was a great experience, however id like to take the time to brag personally on our girl...she not only waited for our flight to come in which was over 45 min late coming in. ..but she was soooo sweet and just very helpful in getting us to our shuttle...just a great experience all around!
Aloha! Thank you for taking the time to reply to us! Your greeter, Jackie, was very excited to have given you both the leis. We will forward this review to Jackie, and we are very certain she will appreciate it very much! Mahalo Nui Loa! —Jesse I.
The driver was awesome and very kind, pointed out sights.
The round-trip transfer between the airport and Sheraton Waikiki was very good, with smooth service and a spacious interior. I definitely want to use it again next time.
空港↔シェラトワイキキの往復送迎でしたが、スムーズな対応と余裕のある車内で大変良かったです。次回、また是非利用させて頂きたいと思います。
Translated by OpenAI
Wonderful way to be greeted in the wonderful Hawaii!!!
Just as I have used Platinum to take me from the airport to my hotel, I also have used them for years to return me to the airport following my stay in Paradise. And, as always, their car is always on time with an extremely professional driver and newer clean car. You cannot ask for anything more! Your ride to the airport is hassle free without having to make many stops to pick up other passengers at various hotels around Waikiki in a van or bus. It's a great service that I will continue to use each time I visit the Islands.
There aren't many hotels that you can stop by on the way to the airport, so that's good! The hotels and condominiums in Waikiki are covered, which is convenient.
In the case of Nikkei, there are often patterns where only major hotels provide pick-up, but even budget hotels that you might wonder about are included.
空港まで立ち寄るホテル数も多くないので、良いです！
ワイキキのホテル、コンドミニアムはカバーしてるので便利です。
日経だとメジャーホテルのみお迎えのパターンが多いですが、こんなとこも？という安ホテルでもカバーしてます。
Translated by OpenAI
The directions after leaving the airport were clearly indicated on the reservation page, so I was able to reach the meeting point smoothly. I waited for about 10 minutes for the shuttle to arrive, but during that time, the staff member helped me by looking up the locations of the stores we were going to, which was great. I would like to use this service again.
空港を出てからの案内があらかじめ予約ページに示してあったので、集合場所までスムーズにいくことができました。送迎車が来るまで10分くらい待ったのですが、その間も退屈しないように案内係の方がこれから行くお店の場所などを調べてくれたのでよかったです。また、利用したいです。
Translated by OpenAI
Are greater was absolutely wonderful did an amazing job was very informative and had lots of information to give us directions we really appreciated her time and experience would recommend it to anyone
Since we were moving from the Big Island, we arrived at the domestic terminal. There were staff members directing us to the baggage pickup area, so it was easy to find.
Inside the car, there was Hawaiian-style background music playing, making for a comfortable journey.
ハワイ島からの移動だったので、国内線ターミナルに着きました。荷物をピックアップする場所に案内の方がいたのですぐにわかりました。
車内ではハワイらしいＢＧＭがかかり、快適に移動できました。
Translated by OpenAI
Great job. Highly recommend it. The hostess was pleasant and was waiting for us when we arrived.
I have been using Platinum Limousine Service for many years. It is so very nice to have a clean car and courteous driver waiting for you to take you to your hotel after a very long day of flying. Although it may cost more than the shuttle services, it is well worth the added expense when you want to begin your stay in Paradise!
Since my flight from Honolulu was at 8 AM, I chose the 24-hour shuttle service. The hotel pickup felt a bit too early, but they made sure to get me there on time without any delays. I would like to use this service again when I come to Hawaii.
ホノルル発が8時と早朝便だったため24時間対応の送迎サービスを選びました。ホテルピックアップが少し早すぎた気もしますが、時間に遅れることなくきちんと送って下さりました。ハワイに来た際はまた利用したいと思います。
Translated by OpenAI
This time, I used the service arriving in Honolulu from Canada.
The arrival time was completely different from the flights from Japan, as we arrived after 10 PM, but the shuttle service was well-organized and convenient.
I will definitely use it again when I travel to Hawaii from other cities in North America next time.
今回は、カナダからホノルル入りで利用させて貰いました。
日本からの到着便時刻（am）と全く違い、到着が22時過ぎでしたが、送迎対応もしっかりしていて便利でした。
次回も北米他都市からハワイ入りした時は活用させて頂きます。
Translated by OpenAI
This was my second time in Honolulu, and I requested the shuttle bus for the first time. After arriving from the outer islands, the shuttle bus staff came to help with luggage and placed a shell lei around my neck. They also carried my suitcase, which was very kind of them.
I was a bit surprised by the radio volume during the ride to the hotel, but they carried my luggage from the vehicle to inside the hotel, and they were very kind. I thought I would like to use this service again the next time I visit Hawaii.
ホノルル２回目で、初めてのシャトルバスをお願いしました。
離島からの到着で、荷物受取でシャトルバスの係員が来て、
貝殻のレイをかけてくれました。
スーツケースも運んで頂き、とても親切でした。
ホテルまでの間のラジオ音が少し大きくて驚きましたが、
荷台からホテル内まで荷物を運んで頂き、
とても親切で、また次回ハワイに行った際、
使いたいを思いました。
Translated by OpenAI
The pickup arrived about 30 minutes late, and there was no apology. Although it was fine in terms of the flight departure time, it was disappointing that there was no communication about the delay.
指定の時間より約30分程、遅れて迎えが来たが、
謝りもなかった。
飛行機の出発時間まで大丈夫でしたが、
遅れる連絡がなかったのが、残念でした。
I sincerely apologize for the significant delay in picking you up on your return date, which may have caused you anxiety.
The reason for the delay was that your pickup was the final destination for the day, but delays occurred with the previous two pickups. It was also found that the driver was not aware of the delay and could not speak Japanese.
However, our employees are consistently trained to provide genuine care that earns our customers' trust, and above all, the importance of responsibility regarding time is emphasized. I deeply regret that we fell short in this most basic aspect of dispatching the bus at the promised time, causing you to lose valuable time.
We will strive to improve our services to ensure that such inconveniences do not occur again in the future.
Thank you for your understanding.
Robert
Roberts Hawaii Reservation Center
この度はご帰国日のお迎えが大幅に遅れ、不安なお気持ちにさせてしまいましたこと、心よりお詫び申し上げます。
遅れた理由としましては、当日お客様のピックアップが最終目的地だったのですが、その前の2件で遅れが生じてしまった結果という事が判明いたしました。ドライバーからのお詫びが無かった件につきましては、ドライバーには遅れた自覚があまりなく、日本語が話せないという事が判明いたしました。
しかし常々、社員は、お客様に心から信頼していただける心遣い、そして何にも増して、時間に対する責任の重要性について厳しく指導されています。お約束した時間にバスを配車するという最も基本的な所で配慮が足りず、お客様の貴重なお時間を損ない誠に申し訳ございません。
今後二度と同様のご迷惑をおかけしないよう、サービスの向上に努めてまいります。
よろしくお願いいたします。
ロバート
ロバーツハワイ予約センターより
Translated by OpenAI
I'm always nervous booking something online and it was wonderful when we got off the plane to have our greeter right there in plain site. This was a surprise for our guests traveling with us and was a very nice welcome to Hawaii. The greeter was absolutely lovely but we couldn't understand her because she seemed to speak in a whisper. Maybe our hearing was off from the engine noise of 11 hours flying to get there. I was expecting an orchid lei and instead got the big brown nut lei that looks like chocolate. I guess that's better because it will last forever as a souvenir even though the flowers are much prettier. I would use them again but just ask that the greeter try to speak a little louder.
I used the shuttle from the domestic flights. I got a bit lost at the shuttle pick-up point, but I was able to board safely. The driver was very accommodating and provided some guiding explanations along the way, all in English. It's affordable and the service is good, so I would like to use it again.
国内線からのシャトル利用。シャトルの乗り場で迷いましたが、無事に乗り込む事が出来ました。ドライバーの方の対応も良く、ホテルに着くまでの間ガイド的な説明を入れてくれたりしました。全て英語です。安いし対応も良いのでまた利用したいです。
Translated by OpenAI
This was my first solo trip, so I requested round-trip airport transfers. When I arrived at Honolulu Airport, I had trouble finding the meeting point, but the information staff kindly guided me to a nearby attendant in a yellow aloha shirt. After checking in my suitcase and waiting for a few minutes, I was able to enjoy the scenery on a spacious bus to Honolulu. The return trip to the airport was also smooth. Thank you very much.
今回ははじめて一人旅でしたので往復空港間の送迎をお願いしました。ホノルル空港に着いた時、集合場所がすぐにわからずインフォメーションの方にお聞きしたら、すぐ近く黄色いアロハシャツの係りの方まで案内していただきました。スーツケースを預けて待つこと数分。大型バスでゆったりとホノルルまでの景色を楽しみながら到着することができました。帰りもスムーズに空港まで送っていただきました。ありがとうございました。
Translated by OpenAI
I used this service on my return from the Neighbor Islands. The staff welcomed me at the baggage claim area and helped with the luggage pickup, which was very attentive. The shuttle seemed to have come from the international terminal, and there were already four or five groups ahead of me. Since my hotel was the last stop, it took a little time to arrive, but that can't be helped. This service is very convenient for individual travelers without a rental car.
ネイバーアイランドの帰りに利用しました。
ターンテーブルのところで係りの方が出迎えてくれ、荷物のピックアップまで手伝ってくれ、至れり尽くせりでした。
シャトルは国際線からまわってきたらしく、すでに４、５組の方がいて、わたしのホテルが最後の場所だったので、到着まですこし時間がかかりましたが、こればかりは仕方ありません。
レンタカーなしの個人旅行にはありがたいです。
Translated by OpenAI
I was surprised at the quality and weight of the lei! The young lady that presented the lei was charming and knowledgeable about the airport ins and outs. I was well pleased with this purchase.
