Reviewed by: Sachi
Continuing from my previous experience, I used this shuttle service without any worries. The man who guided me to the shuttle bus was entertaining, and it made me forget the fatigue from the flight. I believe I was able to enjoy Hawaii to the fullest.
前回に引き続き、なんの不安もなくこちらのシャトルサービスを利用しました。
シャトルバスまで案内してくれた男性の話が面白く、飛行機での疲れも吹っ飛びました。
先行きよく、ハワイを楽しめたと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/04/20 |
| Activity Date: | 2017/04/12 |
Reviewed by: M.Desau
Reception at airport on arrival good..van driver came little late,not want to involve in any conversation started radio so we can't ask any questions no help with luggage loading had some one local lady driving went to drop her first no apology took additional half hour drive in traffic,not a good experience two points for car and greeting by another guy at airport
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Couples |
| Posted on: | 2017/04/19 |
| Activity Date: | 2017/04/13 |
Reviewed by: The Alexanders
Awesome service. The driver was waiting for us at the airport baggage claim area. Helped us with our luggage, and got us to our hotel in Waikiki in less than 30 minutes.
We will definitely use Roberts again on our next visit to Hawaii.
| Rating: | |
|---|---|
| Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
| Attended as: | Couples |
| Posted on: | 2017/04/18 |
| Activity Date: | 2017/04/12 |
Reviewed by: 愛知県・HT
I had a meeting scheduled for 13:55, but since no one came to pick me up, I called the company. In the end, they arrived 20 minutes late. After that, we were able to move to the hotel smoothly. I wish the meeting point at the Hawaiian Airlines baggage claim was a bit clearer.
13:55に待ち合わせになってもお迎えが来ないため、会社の方へTEL。結局来たのが20分遅れ
その後はスムーズにホテルまで移動できました。
ハワイアン航空の手荷物受取場所での待ち合わせは、もう少し分かり易くして欲しいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/04/17 |
| Activity Date: | 2017/04/11 |
Reviewed by: くるころるんるん
The accommodation was a small hotel, but I chose to use their service because they offered to pick me up right in front of the hotel. The pickup time was as scheduled. When I traveled to Honolulu before, I hadn't booked a shuttle from Honolulu to the airport for my return trip, and when I tried to call a taxi on the day of departure, it was during rush hour, so I couldn't find a taxi right away and felt very anxious. Therefore, I made sure to book in advance for this trip. Unlike in Japan, it seems that you can't always catch a taxi in Honolulu.
宿泊先が小さなホテルでしたが、ホテルの前までピックアップしに来てくれるということでしたので利用しました。ピックアップ時間も予定どおりでした。以前ホノルルに旅行したとき、帰りのホノルルから空港までの送迎を予約しておらず、当日タクシーを呼ぼうとしたら渋滞する時間だったため、すぐにタクシーが見つからずとても焦ったことがあったので、今回の旅でははあらかじめ予約しておきました。ホノルルでは日本と違っていつでもタクシーが捕まるわけでないらしいので。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/04/17 |
| Activity Date: | 2017/04/14 |
Reviewed by: くるころるんるん
Other shuttle services only picked up from large hotels, but this one offered direct service to smaller hotels, so I decided to use it. The reception counter at Honolulu Airport was right next to the airport exit, making it easy to find. Additionally, the staff who assisted me were Japanese.
他の送迎サービスは大きなホテルでないと送ってもらえなかったのですが、こちらは小さなホテルでも直接ホテルまで送ってもらえるということだったので利用しました。ホノルル空港の受付カウンターは空港出口を出たすぐ隣でわかりやすかったです。また受け付けてくれたのは日本人のスタッフでした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/04/17 |
| Activity Date: | 2017/04/10 |
Reviewed by: Jen
Great experience and would use them again. Driver was prompt and pleasant.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2017/04/15 |
| Activity Date: | 2017/03/20 |
Reviewed by: Jen
Great reliable service to and from airport. I was the only one in a large Mercedes van for 12 when I arrived at 5:30 am at OGG. Rates were competitive at $24 one way. Highly recommend.
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Solo Travelers |
| Posted on: | 2017/04/15 |
| Activity Date: | 2017/03/20 |
Reviewed by: 19860905
It was very good and easy to understand. I have used it many times, and I will use it again.
わかりやすくてとても良かったです(^^)
何回も使わせていただいてますがまた利用させていただきます(^ ^)
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2017/04/15 |
| Activity Date: | 2017/03/25 |
Reviewed by: Frequent travelers
We were met and greeted in the baggage area, with a sign of our name. They took all of our luggage to the vehicle and loaded it. The van was very clean and comfortable, and to our surprise we were the only passengers. The driver was pleasant and knowledgeable. We would not hesitate to use them again.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Couples |
| Posted on: | 2017/04/15 |
| Activity Date: | 2017/03/26 |
Reviewed by: Laurie K.
We had to wait over 45 minutes in a long line before we could get on a shuttle. Every other person from the ship was long gone from the pier. The person who was checking people in was harried. We should have taken a taxi!!!
Warm Aloha,
Thank you very much for taking the time to post about your experience.
We apologize on behalf of Speedi Shuttle.Your feedback has been shared with the activity provider to better serve future guests.
Mahalo Nui Loa,
VELTRA Customer Support
| Rating: | |
|---|---|
| Packages: | Cruise Ship to Airport |
| Attended as: | Couples |
| Posted on: | 2017/04/15 |
| Activity Date: | 2017/04/08 |
Reviewed by: るりきり
The reception was a bit hard to find, but it was really just to the right as soon as you exit, like the airport check-in counter. We were at Ohana Waikiki Malia, and I think we were about third in line? Anyway, we arrived quickly, so there was no loss of time. I would like to use this service again next time. Thank you very much.
受付がどこなのか少しわかりずらかったですが、ほんとに出てすぐ右の空港のチェックインカウンターのようなところにありました。
私たちはオハナワイキキマリアでしたが、3番目くらいだったかな?とにかくすぐについたので時間のロスはありませんでした。
次回もお願いしたいと思います。
ありがとうございました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/04/14 |
| Activity Date: | 2017/04/07 |
Reviewed by: flstf
There is a Robert's counter right by the group exit of the airport. The staff at the counter were Japanese. We waited about 10 minutes for the bus, but there were no other customers, so we had the bus to ourselves. It took less than 20 minutes to get to the hotel in Waikiki, and the ride was smooth.
空港のグループ出口からすぐのところにロバートのカウンターがあります。
カウンターのスタッフは日本の方でした。バスが来るまで10分ほど待ちましたが他にお客様もいなくてバスは貸し切り状態。ワイキキのホテルまで20分もかからずスムーズでした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/04/14 |
| Activity Date: | 2017/03/21 |
Reviewed by: flstf
I was very pleased with the airport transfer service from the hotel, so I requested the return transfer from the hotel to the airport. Unlike taxis, it includes tips, which makes it reassuring to use.
空港からホテルまでの送迎を利用してとても良かったので帰りホテルから空港までお願いしました。タクシーなどとちがいチップまで込みなので安心して利用できるところがうれしいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/04/14 |
| Activity Date: | 2017/04/11 |
Reviewed by: たびびと
I always make reservations and use this site. Since the pickup is at the hotel lobby, I can go to the airport without worrying about my luggage, which makes it stress-free. I plan to use it again next time.
いつもこのサイトで予約して利用してます。
ホテルのロビーでピックアップなので荷物も気にせずストレスなしで空港まで行けます。
また次回も利用するつもりです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/04/11 |
| Activity Date: | 2017/04/08 |
Reviewed by: まるる
It was nice to be guided from the information center to the bus stop right after arrival, but even though there were already four people (from three hotels) gathered, we were made to wait for nearly 20 minutes. I always use this service, but I can't help but feel that the quality is getting worse and worse.
到着してすぐに案内所からバス乗り場まで案内されたのはよかったのですが、
既に4人(3か所ホテル)集まっているのに、もう少し乗せたいのかわかりませんが、
20分近く待たされました。
いつも使っているのですが、どんどん仕様が悪くなっていくと感じるのは気のせいでしょうか。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/04/09 |
| Activity Date: | 2017/03/14 |
Reviewed by: ふじひで
I used Roberts for all transfers between the airport and hotels on the Big Island and Oahu. The pickup at the airport and the hotel was timely, and I was able to use the service without any worries. It seems they have a large number of vehicles, so I wasn't kept waiting due to other passengers' schedules. I would like to use this service for future trips to Hawaii as well.
ハワイ島、オアフ島で空港ホテル間の送迎の全てでロバーツを利用した。
空港での出迎え、ホテルでのピックアップともに時間が正確、一切不安無く利用出来た。
車両数も多いようで、同乗客の都合で待たされるようなことも無かった。
今後もハワイ旅行での送迎はここを利用したい。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2017/04/08 |
| Activity Date: | 2017/03/28 |
Reviewed by: ふじひで
I used Roberts for all my transfers between the airport and hotels on the Big Island and Oahu. The pickup at the airport and the hotel was timely, and I was able to use the service without any worries. It seems they have a large number of vehicles, so I wasn't kept waiting due to the schedules of other passengers. I would like to use this service for my future trips to Hawaii as well.
ハワイ島、オアフ島で空港ホテル間の送迎の全てでロバーツを利用した。
空港での出迎え、ホテルでのピックアップともに時間が正確、一切不安無く利用出来た。
車両数も多いようで、同乗客の都合で待たされるようなことも無かった。
今後もハワイ旅行での送迎はここを利用したい。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2017/04/08 |
| Activity Date: | 2017/04/02 |
Reviewed by: kaba-gon
On March 31, I used the return shuttle from Hilton Hawaiian Village to Honolulu Airport. Unlike the comfort of the outbound trip, the return was the worst experience.
We were scheduled to be picked up at the Grand Islander bus stop at 9:25, but the shuttle did not arrive even after 10 minutes past the scheduled time. After about 20 minutes, I contacted the local inquiry number to check, and that’s when the driver finally showed up.
When we got into the vehicle, we were probably the last passengers. However, the driver left the vehicle and did not return for about 15 minutes. In the end, we departed the hotel over 30 minutes later than originally planned. Is this what they call "Hawaii time"? Is waiting 30 minutes considered normal? There was no explanation or apology from the driver. The family traveling with us also seemed to have waited quite a while and said they would definitely not use this service again.
3月31日にヒルトン・ハワイアン・ビレッジからホノルル空港まで復路を利用しました。
往路の快適さとは異なり復路は気分最悪です。
9時25分にグランド・アイランダーバス停でピックアップの予定でしたが、予定時間から5分過ぎ、10分が過ぎても一行にシャトルは現れず。20分位過ぎたことろで、現地問い合わせ先に連絡して確認してもらっていることろにドライバー登場。
案内されて車に乗り込むと多分僕たちが最後の乗客。にもかかわらずドライバーは車から離れて15分くらい戻らずという状況。結局当初の予定よりも30分以上遅れてホテルを出発。これがいわゆるハワイ時間なのか?30分待ちは当たり前ですか?ドライバーから説明や謝罪もない。同乗していたファミリーもかなり待たされたらしく、次は絶対に利用しないと言っていましたよ。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/04/02 |
| Activity Date: | 2017/03/31 |
Reviewed by: kaba-gon
On March 25, I used the service from Honolulu Airport to Hilton Hawaiian Village. I missed the sign for the reception counter and wandered a bit, but I quickly found the counter and completed the check-in without any issues. The shuttle stop was also nearby. There were only two couples, including us, and I thought we might have to wait until more people arrived, but the shuttle arrived in about ten minutes and we headed to the hotel. There were already about three groups on the shuttle, but there was plenty of space inside, making it comfortable. The roads were clear, and we moved smoothly to the hotel. Although we waited for about ten minutes, the cheerful staff kept the conversation lively with local topics from Hawaii and Japan, so we didn't get bored at all.
3月25日にホノルル空港からヒルトン・ハワイアン・ビレッジまで利用しました。
受付カウンターのサインを見落としてしまい、少しさ迷ったがすぐにカウンターを見つけて無事に受付完了。
シャトル乗り場も近かった。私たちと他のご夫婦の2組しかおらず、もっと人数がそろうまで待たされるかと思いきや10分ほどでシャトルが到着してホテルへ出発。シャトルにはすでに三組ほど乗っていたが、車内は余裕ありで快適。途中の道路も空いていて順調にホテルまで移動できました。
10分程の待ち時間でしたが、陽気なスタッフがハワイと日本のローカルな話題で盛り上げてくれ、
退屈することもありませんでした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/04/02 |
| Activity Date: | 2017/03/25 |
Reviewed by: アポロ
After arriving in Honolulu, I went to the designated location on time. I thought we would depart soon, but we ended up waiting a long time for others to arrive. In the end, we waited for over an hour before departing. Additionally, the air conditioning on the bus was weak, making it very hot, which only increased my fatigue after the flight. They should either increase the number of buses or take some other measures. Given this situation, I think it would be much less stressful to use a taxi, even if it costs a bit more.
ホノルルに到着後、指定された場所に時間通りに行きました。
すぐに出発すると思いきや、他の人の到着を待っているのかなかなか出発しません。結局、一時間以上待たされ出発。さらにバスの中はエアコンが弱く非常に暑く、フライト後の疲れが倍増される結果でした。
便を増やすか何かの対応をすべきです。
これなら少し高くてもタクシーを使うほうがよっぽどストレスがないと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2017/03/31 |
| Activity Date: | 2017/03/28 |
Reviewed by: Judith
Shuttle arrived promptly and driver had communication with base to avoid traffic congestion.
| Rating: | |
|---|---|
| Packages: | Cruise Ship to Hotel |
| Attended as: | Couples |
| Posted on: | 2017/03/29 |
| Activity Date: | 2017/03/25 |
Reviewed by: Shakeidra
Shuttle service was prompt and friendly. Only thing is wish there was an option to purchase floral lei. This was my first visit and I was really looking forward to getting one but instead recya shell one.
| Rating: | |
|---|---|
| Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
| Attended as: | Couples |
| Posted on: | 2017/03/29 |
| Activity Date: | 2017/03/26 |
Reviewed by: ちゃーちゃん
On this day, there were only two other groups besides me, so the arrival at the hotel was very smooth. The driver kindly told me, "The entrance is over there." Even though the price was reasonable, I was excited right from the start when I was given a shell necklace!
この日は、私と他に2組だけでしたので、
ホテルの到着がとてもスムーズでした。
ドライバーさんに、「入り口はあちらだよ」と親切に教えて頂きました。
金額もリーズナブルなのに、シェルの首飾りをかけて頂き、
到着早々テンションUPしました!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/03/28 |
| Activity Date: | 2016/08/17 |
Reviewed by: Washington Visitor
I called twice to verify my pick up location and STILL they didn't get it right and were therefore late with pick up! Driver played some obnoxious radio station during the entire trip so loud that no conversation was possible. Not a very pleasant experience.
Warm Aloha,
Thank you very much for taking the time to post about your experience. Your feedback has been shared with the activity provider to better serve future guests.
Mahalo Nui Loa,
VELTRA Customer Support
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Solo Travelers |
| Posted on: | 2017/03/27 |
| Activity Date: | 2017/03/24 |
Reviewed by: Duncan L
My ride was on time. The driver was very friendly and courteous.
He and Roberts did a good job in getting me to the airport.
Regards,
Duncan
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Solo Travelers |
| Posted on: | 2017/03/27 |
| Activity Date: | 2017/03/05 |
Reviewed by: Paul
Driver was on time, friendly and helpful. I recommend Roberts for Airport transportation in Hawaii every time.
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2017/03/26 |
| Activity Date: | 2017/03/22 |
Reviewed by: Flora Childs
Very smooth. Excellent driver. Price was right! Will definitely use again. Need to check out your activities.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2017/03/26 |
| Activity Date: | 2017/03/23 |
Reviewed by: Juli Reyes
These guys were punctual and nice!! A cheaper way to go!
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2017/03/25 |
| Activity Date: | 2017/02/27 |
Reviewed by: HHWWII
The driver seemed very serious and found my name right on time! I feel reassured that I can book again next time.
I'm really happy that golf bags are also allowed.
Thank you very much.
真面目なドライバーさんのようで、時間ぴったり!!に名前を読んで探してくれました。
安心してまた次回も予約できそうです。
ゴルフバックもOKなのが本当にうれしいです。
ありがとうございました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/03/24 |
| Activity Date: | 2017/03/22 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for using our shuttle service.
However, we sincerely apologize for not being able to provide a satisfactory service.
Upon confirming with the local operating company regarding this matter, it seems that due to delays in the arrival times of other customers and traffic conditions, we were unable to pick you up on time that day. The operating company has expressed their sincere apologies for causing you to feel uneasy about your important trip from the very beginning. We also apologize for the unclear explanation of the meeting point. Taking your feedback into account, we will strive to improve the tour page in the future.
Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は送迎シャトルサービスをご利用いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
今回の内容を現地催行会社に確認させていただきましたところ、他のお客様の到着時間の遅延や交通状況により、当日は時間通りお迎えにあがれなかったようです。催行会社より、お客様には、大切な旅が最初からご不安なお気持ちにさせてしまい誠に申し訳ございませんでした、とお詫びの言葉を預かっております。また、集合場所の説明がわかりづらかったようで誠に申し訳ございませんでした。お客様のご意見を受け、今後、ツアーページの改善に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム