Reviewed by: aloha
The driver on the way to the hotel seemed to have misunderstood the location, which caused a delay of about 20 to 30 minutes. However, the driver on the return trip arrived on time and comfortably took us to the airport. It's to be expected, but I think that's just part of the unpredictability of traveling abroad.
往路のドライバーさん、ホテルを勘違いして結局2~30分位はロスしてしまった感じでしたが、復路のドライバーさんは時間通りに迎えに来て、余裕で空港まで送り届けてくれました。当然といえばそうですが何が起こるか分からないのが海外旅行かなと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/11/23 |
| Activity Date: | 2019/10/29 |
Reviewed by: アンバー
I expected them to be late, but they arrived almost right on time. Since it's cheaper than a taxi for two people, I would like to use this service again next time.
時間通りにこないことを予想していましたが、
ほぼ時間ぴったりにお迎えにきてくれました。
二人だとタクシーより安いので、次回も際も利用したいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/11/23 |
| Activity Date: | 2019/10/31 |
Reviewed by: 60代男性旅行者
I have used this service multiple times, but this time it took a bit longer because we were a large group. In the past, there were times when I arrived quickly with a smaller group, but this can't be helped. The driver was kind.
何回も利用していますが、今回は多勢で乗車したので多少時間がかかりました。以前、少人数で早く着ける時もありましたが、これはしかたがありません。ドライバーは親切でした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/11/23 |
| Activity Date: | 2019/10/30 |
Reviewed by: 60代男性旅行者
Many shuttles do not operate between the islands of Hawaii (only for flights from Japan), but this shuttle does, so I requested it. It arrived on time, allowing me to reach the airport with plenty of time to spare.
ハワイ各島間のエアには対応しない(日本便のみの)シャトルが多いですが、本シャトルは対応するので依頼しました。時間も正確に来てくれたので余裕を持って空港に着きました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/11/23 |
| Activity Date: | 2019/11/01 |
Reviewed by: jijipapa
Since I was with a customer using a wheelchair, it took a little time to board, but I was helped kindly with guidance, which was very helpful. I would like to use this service again next time.
車いす利用のお客と一緒だったので、乗車までに少し時間がかかったが、親切に誘導して貰い助かりました。次回も利用させて貰いたいと思いました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/11/23 |
| Activity Date: | 2019/10/30 |
Reviewed by: ちかこ
I had been wanting to go horseback riding in Hawaii. Initially, I planned to go to Kualoa, but it seemed that the tours there had a lot of free time (waiting) during the scheduled hours, and I didn't want to be bored, so I quickly changed my plans and found this place instead. In the end, it was a great decision to change.
I was disappointed that I couldn't see the sea turtles, which they said you have a high chance of encountering, but the garlic shrimp I had in Haleiwa was very delicious, and I was able to shop at Patagonia as well. It would have been even better if I had more time, but for now, I was satisfied.
At first, I was a bit nervous about horseback riding, but the horses were used to it, so they all lined up nicely and walked leisurely, making it enjoyable even for a first-timer like me. I wanted to take a video, but I had to give up since I couldn't let go of the reins. However, others were taking pictures. I think photos from the horse's back would be a rare capture.
The coastal route was truly amazing, with beautiful scenery that felt very Hawaiian and refreshing. While the lush greens of Kualoa's nature are beautiful, I thought the blue of Hawaii's ocean was even better. I would love to repeat this experience if I have the chance again.
ハワイで乗馬をしたいと思っていました。
はじめはクアロアに行くつもりでしたが、クアロアのツアーは拘束時間内のフリータイム(待機)が多いようで、持て余すのが嫌だったため急きょ予定変更、他にないかと探して見つけたのがこちらでした。
結果、変更して大正解でした。
高い確率で遭遇できるとのことだった海亀を見ることができず残念でしたが、ハレイワで食べたガーリックシュリンプはとてもおいしかったし、パタゴニアで買い物もできました。
もっと時間に余裕があったら尚良かったですが、とりあえず満足でした。
乗馬は、最初は少しビビってしまいましたが、慣れている馬達なので、みんなお利口に1列になってのんびりと歩いてくれて、初めての私にも楽しめました。
ムービーを撮りたかったのですが、さすがに手綱から手が離せなかったため断念しましたが、他の方は撮っていました。馬の上からのビューなんて貴重な写真だと思います。
海沿いを歩くコースも景色が本当に最高で、ハワイらしく、気持ち良かったです。
クアロアの大自然のグリーンもきれいでしょうが、ハワイの海のブルーの方が良かったと思いました。
また機会があったらリピートしたいです。
| Rating: | |
|---|---|
| Packages: | 海辺乗馬付きプラン |
| Attended as: | Couples |
| Posted on: | 2019/11/23 |
| Activity Date: | 2019/11/01 |
Reviewed by: yumik
I found the Roberts reception right after exiting the terminal. It's easy to find.
Since there are few hotels nearby, it was smooth.
I was at the third hotel, but I arrived at the airport before 7 AM and got to the hotel around 8:30.
The bus ride was quite bumpy, so I couldn't fall asleep, but it was easy to navigate, inexpensive, and convenient! I will use it again.
出口を出てすぐにロバーツの受付を発見。わかりやすいです。
寄るホテルが少ないためスムーズ。
私は3件目のホテルでしたが
空港到着が朝7時前、ホテルへ到着したのが8:30くらいでした。
バスの乗り心地は振動が結構響いて寝落ちできませんでしたけど(^-^;
でもわかりやすくて安くて便利!また利用します。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/11/23 |
| Activity Date: | 2019/10/27 |
Reviewed by: 704
When I arrived at the airport, I felt unwell and had to go back and forth to the restroom multiple times. I thought I wouldn't be able to take the shuttle bus anymore, and that I would have to go by taxi later. However, they arranged for another shuttle bus and took me to Ala Moana.
空港に着いたときに体調を崩して何度もトイレに行ったりきたり。これはもうシャトルバスには乗れないな~、、、あとでタクシーで行くしかないと思っていたのですが、そのあとシャトルバスをまた手配してくれてアラモアナまで送ってくれました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ<ラウンジ立ち寄り付き> |
| Attended as: | Couples |
| Posted on: | 2019/11/23 |
| Activity Date: | 2019/11/14 |
Reviewed by: kao
I had requested a transfer from the hotel to the airport for six pieces of luggage (two per person for three people), but the driver who came in a taxi told me it would be $5 per piece of luggage. When I called the company listed on the voucher, they said there was no need to pay. When I refused to pay, the driver became furious and insisted on taking me back to the hotel. He seemed threatening, as if I didn't know what he might do if I didn't pay. After contacting the company, they managed to send a different taxi 30 minutes later, but it left me feeling very upset. It was a disappointing end to an otherwise enjoyable trip. I was fortunate that I was able to get through on the phone, but it was terrifying to think about what would have happened if I hadn't been able to reach them.
ホテルから空港までの送迎で事前に荷物を6つ(3名で一人2個ずつ)お願いしていたが、迎えに来たのがタクシーでそのドライバーから荷物1個につき5ドルと言われました。バウチャーに記載の会社へ電話をすると支払う必要はないとの事。それで支払いを拒否したところ、激怒され、ホテルまで戻って下されました。お金を払わないと何をするかわからない感じのドライバーでした。会社へお電話をしてなんとか対応をしていただき30分後に違うタクシーが来ましたが、とても嫌な気持ちになりました。楽しい旅の終わりにとても残念でした。
たまたま電話が通じたので良かったですが、もしつながらなかったらと思うと恐ろしくなりました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/11/22 |
| Activity Date: | 2019/10/23 |
Reviewed by: Emi P.
It’s an experiential luau that families with small children and couples can all enjoy, and my family had a fantastic time! Before the show started, there were activities like fire-starting and making headbands using banana leaves, which kept the audience engaged. They celebrated guests who were there for special occasions on stage, danced with the audience, and above all, the chief's stories were very entertaining, making us laugh from the bottom of our stomachs multiple times! The food and Mai Tai cocktails were also very delicious.
The final fire knife dance was impressive! My 2-year-old son watched intently without blinking!
Definitely experience Chief's Luau! The chief and the crew will surely entertain you!!!
小さいお子様連れの家族、カップル、全ての方が楽しめる体験型ルアウで、私達家族もめいいっぱい楽しませていただきました!ショーが始まる前に火起こしやバナナリーフを使用したヘッドバンド作り体験等があり、観客を飽きさせないような構成になっています。記念日で来ている観客をステージでお祝いしたり、観客とのダンス、また、何よりもチーフの話がとても面白く、途中何度もお腹の底から笑わせていただきました!食事やマイタイカクテルもとても美味しかったです。
最後のファイヤーナイフダンスは見応えありです!私の2歳になる息子も瞬きせずにしっかりと観ていました!
チーフスルアウ、是非、体験して下さい!チーフとクルーがきっと楽しませてくれます!!!
| Rating: | |
|---|---|
| Attended as: | Families with Young Children |
| Posted on: | 2019/11/22 |
Reviewed by: ロコロコ
A vast land that served as the filming location for various movies like Jurassic Park. I realized my dream of visiting here someday. It includes three types of experiences and meals, allowing us to enjoy nature in three different vehicles. I think it's a tour that you can't find in Japan.
Along the way, the guide spoke and played music that made us feel like we were in the world of Jurassic Park, and everyone on the ride got excited and cheered loudly. I'm glad I experienced it. Next, I want to try horseback riding too!
ジェラシックパークなどなどの様々な映画のロケ地となった広大な土地。いつか行ってみたいと思っていた事が実現しました。3種類の体験と食事付き、3種類の車での自然を体験してみて
日本には無いツアーだと思います。
途中、同行したガイドの方がまさにジェラシックパークの映画の世界に居るような曲と喋り方で、乗ってるみんなで興奮して大声で歓声を上げました。体験して良かったです。次は乗馬も体験したいです!
| Rating: | |
|---|---|
| Packages: | 【割引特典付き】通常プラン |
| Attended as: | Families |
| Posted on: | 2019/11/21 |
| Activity Date: | 2019/11/17 |
Reviewed by: ろくちゃん
Whenever I go to Hawaii, I usually spend my time at the beach and shopping, so this time I wanted to try something more active and joined a tour. However, the waiting time between each tour was boring, especially with kids. There wasn't really anywhere to pass the time...
I think the tour content would be enjoyable for movie fans (those who know a lot about it). I only knew a little (and just some parts), so I started to find the tour tiring and wanted to go home by lunchtime, haha. The bumpy ride on the jungle tour was more intense than I imagined; it felt like a serious version of Star Tours at Tokyo Disneyland, haha. I was so busy trying to keep the kids in check that I couldn't really enjoy the scenery. But since I had wanted to go at least once, I’m glad I got to understand the content.
Since the time commitment is long, I think for those who are just a little interested, it would be sufficient to just stop by with a rental car. The ocean view from Kualoa Ranch was really beautiful and different from Waikiki Beach. I heard you can see whales in the winter, so I’d like to come back during that time. Sorry for digressing!
いつもハワイに行くとビーチ・お買い物だったので今回はアクティブにすごしてみたいと思い参加しました。
一つ一つのツアーの間の待ち時間が子供もいたので退屈でした。
時間潰せるようなところも特になかったので・・・。
ツアーの内容は、映画ファン(詳しい方)は楽しいんだと思います。
私は、少し知ってる(しかも一部)程度なので
途中からツアーがしんどくなりお昼時点で既に帰りたかったです 笑
ジャングルツアーの車の揺れが想像以上で東京ディズニーランドの
スターツアーズの本気揺れてるバージョンでした 笑
子供を抑えておくのに必死でそんなに景色も楽しめずでした。
でも一度行ってみたかったので内容がわかったよかったです。
拘束時間が長いので、少し見たいって方は、レンタカーで少し寄る程度で
充分かと思います。クアロア牧場から見える海はワイキキビーチとは違って
すごく綺麗でしたよ。くじらが冬に見えるそうなのでその時期にまた来たいです、話逸れましたが。
| Rating: | |
|---|---|
| Packages: | 【割引特典付き】通常プラン |
| Attended as: | Families |
| Posted on: | 2019/11/21 |
| Activity Date: | 2019/11/14 |
Reviewed by: Alaskans
This cruise was a highlight of our trip. We spent our 34th anniversary with delicious food, wonderful music and great company. we had our own private table but had wonderful people sitting next to ours. The live music was relaxing and entertaining throughout the dinner. Our waitress was very courteous and helpful. We hope to spend another anniversary in the future on the Star of Honolulu!! Quyana - Mahalo - thank you.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2019/11/20 |
| Activity Date: | 2019/11/17 |
Reviewed by: masa
After entering Kalakaua Avenue, our hotel was the closest one, but we passed it and went to Moana Surfrider. After that, we went around in circles and ended up returning to the same road, so we wasted a lot of time.
カラカウア通りに入ってからは 私たちのホテルが一番手前だったのに
素通りしてモアナサーフライダーに行った
そのあとぐるぐる大廻りして 結局最後にまた同じ道に戻ったので
無駄な時間を費やした
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/11/20 |
| Activity Date: | 2019/11/16 |
Reviewed by: WAIZU
This is my third time using this service. It was just as great as last time. There was a slight discrepancy in the arrival time, but they arrived right on time. I will definitely use it again.
今回で3回目の利用になります。
前回同様とても良かったです。
到着時間には誤差がありましたがチャント来てくれました。
またリピートします。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/11/20 |
| Activity Date: | 2019/11/13 |
Reviewed by: rierie
I requested Mr. Roberts for the return trip from the hotel to the airport. The service for the trip from Honolulu to the Ala Moana Shopping Center and then to the hotel was also good, and for this return trip, they picked me up according to my flight departure time, so I was able to check in right after arriving at the airport. I recommend booking your airport-hotel transfers in advance before going to Hawaii.
帰りの日ホテル〜空港までロバーツさんでお願いしました。
行きのホノルル〜アラモアナショッピングセンター立ち寄り〜ホテルまで、の対応も良かったですし、この帰りも飛行機の出発時間にあわせて迎えに来て貰えるので空港に着いたらそのままチェックイン出来ました。
ハワイに行く前に行き帰りの空港〜ホテルを予約しておくのをお勧めします。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/11/20 |
| Activity Date: | 2019/11/17 |
Reviewed by: まさくん
It was a very peaceful tour, and I think there’s a chance to encounter whales, but I was satisfied to see them clearly! The food was also very delicious. If I had to say something, I wish I had known in advance how far we would be from the whales, as it felt a bit too far.
とても穏やかなツアーで鯨に出会える確率もあるとは思いますが、しっかりと鯨を見させて頂けて満足!料理もとても美味しくて良かった
しいて言うなら、鯨に近づける距離は事前に解っていたらなーって ちょいと遠過ぎる気がした
Thank you very much for participating in the whale watching tour. We are truly delighted to hear that you enjoyed the cruise. Your feedback will be helpful for our future improvements. Thank you once again.
この度は鯨ウォチングに参加していただきありがとうございました。クルーズを楽しんでいただけたようで、心よりうれしく感じております。ご意見は、今後の改善に役立たせて頂きます。本当にありがとうございました。
| Rating: | |
|---|---|
| Packages: | 家族割引!ホエールウォッチ+カルチャー体験<2020年12月31日まで> |
| Attended as: | Families |
| Posted on: | 2019/11/20 |
| Activity Date: | 2019/01/30 |
Reviewed by: Tim
Paul Patron was an excellent pilot, made the tour very calm and safe. Informed us interesting facts of the island.This is a MUST do, an experience like no other. We were able to see about 2/3 of Oahu by land on a 10 hr bus tour the day before and then be able to see the same amount of the island in 45 min!! Views were magnificent, just like if you were to see it on National Geographic or something.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2019/11/19 |
| Activity Date: | 2019/11/14 |
Reviewed by: Emz
Very knowledgeable tour guide and breathtaking views. It was also great to go along with a small group, so the tour could be catered to us. We would go again!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Friends |
| Posted on: | 2019/11/19 |
| Activity Date: | 2019/11/16 |
Reviewed by: ろびん
I have used Roberts Hawaii for shuttle service before and trust them, so I booked the shuttle bus between the airport and hotel for this trip as well.
There is a new service option to stop by the Ala Moana lounge, and I thought it might cost extra, but it didn't. I was dropped off at Ala Moana, could store my luggage, and would be taken from Ala Moana to the hotel at the time I had previously chosen.
The hotel I had booked was at a somewhat inconvenient distance from Ala Moana, and I thought it would be a hassle to walk or use the Waikiki Trolley, so I was half resigned to not going to Ala Moana this time. However, on the day I arrived, I was able to go to Ala Moana, enjoy nearly a full day of shopping, and then get a ride back to the hotel, arriving just in time for check-in. I was able to make good use of my day.
Arriving in Hawaii and going straight to the hotel in the morning would mean waiting until check-in time, so I was able to use my time effectively without worrying about transportation from Ala Moana to the hotel, making for a fulfilling first day.
I liked the original goods at the Roberts Hawaii lounge and quickly purchased a T-shirt. I would like to use their services again next time.
以前も送迎でロバーツハワイを使用したことがあって信頼しているので、今回の旅行でも空港とホテル間のシャトルバスを申し込みました。
アラモアナのラウンジ立ち寄りという、新しいサービスが選べるようになっていて、お金かかるのかと思いきや、余分なお金はかからず、アラモアナで一旦下ろしてもらい、荷物も預けることができ、あらかじめ決めておいた希望時間にアラモアナからホテルまで送ってもらえるとのことでした。
予約していたホテルが、アラモアナから中途半端な距離で、歩くのも面倒だし、ワイキキトロリーを使うにもあまり便利なところではないと思ったので、今回はアラモアナには行かないかも。。。と半ば諦めていたのですが、着いたその日にアラモアナに行けて、ほぼ1日ショッピングを楽しめ、またホテルまで送ってもらえたので、チェックインの時間にちょうどホテルに着くこともでき、1日が有効に使えました。
ハワイに到着して、そのまま朝にホテルへ行ってもチェックインの時間まで待つことになるので、時間も有効に使えて、アラモアナからホテルまでの足も気にすること無く、充実した初日でした。
ロバーツハワイのラウンジにあったオリジナルグッズが気に入り、Tシャツを早速購入しました。
次回もまた利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/11/19 |
| Activity Date: | 2019/11/16 |
Reviewed by: Bex
Great tour, knowledgeable tour guide, and picturesque views.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2019/11/19 |
| Activity Date: | 2019/11/16 |
Reviewed by: ハワイ大好き
I used it because it was cost-effective.
I only used it for the return trip in February and October. However, both times it arrived late.
In February, it was about 15 minutes late.
In October, it was 30 minutes late. I was worried I might not make it in time for the flight check-in.
コスパがいいので利用しました。
2月と10月に復路のみ利用です。
でも2回共時間に遅れてきました。
2月は15分位遅れてきました。
10月は30分遅れてきました。
飛行機のチェックインに間に合わないかもとヒヤヒヤしました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/11/19 |
| Activity Date: | 2019/10/25 |
Reviewed by: 海外太郎丸
It was great.
The jungle tour was especially good.
It had a cool feeling.
I want you to experience it.
If you go after watching the movie,
the enjoyment doubles.
良かったなー。
ジャングルツアーが
特に良い。
ひんやりとした感じ。
体験してほしい。
映画を見てから行くと
良さが倍増。
| Rating: | |
|---|---|
| Packages: | 映画ロケ地巡り+ジャングル探検ツアー |
| Attended as: | Couples |
| Posted on: | 2019/11/18 |
| Activity Date: | 2019/11/15 |
Reviewed by: The Garza’s
What an experience!! Great food, entertainment and I think we got the best server!! Darian was amazing! Would do it again!
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2019/11/18 |
| Activity Date: | 2019/11/15 |
Reviewed by: Ashton
This is my third Luau that I have been to so far and this one is by far my favorite! The crew is so nice and attentive and I loved how Chief Sielu is so family oriented. He made several points to bring guests on stage and include them in the show and they even had a special moment for two children through the Make A Wish Foundation that were there which was so sweet!
You are entertained all night long whether it's by the dancing, the Chief's jokes or the amazing fire dancers. I would also highly recommend the Royal package, we had great seats up front and were one of the first in line for the buffet.
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2019/11/18 |
Reviewed by: ケロミ
I arrived at the pickup location earlier than the scheduled time, but after 10 minutes had passed without seeing anyone, I started to feel a bit anxious. It seemed that the large bus was making rounds to various hotels, and with so many people and their luggage to load and greet, it took some time. However, the bus was clean, so I was able to relax comfortably on the way to the airport.
時間よりも前にピックアップの場所にいましたが、10分過ぎても来ないので少し不安になりました。大きなバスで各ホテルを回っていたようで、大勢の人数の荷物の積み込みとお迎えをしているので、過ごし時間がかるようです。バスは清潔なので安心して空港まで休めました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/11/18 |
| Activity Date: | 2019/11/12 |
Reviewed by: aloha8787
I always travel to Hawaii with a budget tour that includes transfers from the airport to Waikiki, but this time I chose an even cheaper tour, so the return transfer from the hotel to the airport was not included.
I thought a taxi would be fine for a family trip (for four people), but since it was just my daughter and me, we decided to use this tour.
It seems they waited in front of the hotel 15 minutes before the pickup time, and they picked us up early since we came down from the hotel ahead of schedule. After that, we smoothly picked up at two other hotels as well.
There was some traffic before getting on the usual highway, but we arrived at the airport very quickly, checked in smoothly without getting caught in the long lines, and were able to relax and have breakfast at the airport.
The guide greeted us warmly and carefully handled our suitcases and other luggage.
I would like to use this transfer tour again next time.
毎回、空港からワイキキまでの送迎付き格安ツアーで渡ハしていますが、今回は更に安いツアーを選んだ為、帰路のホテルから空港まではツアーに含まれていませんでした。
家族旅行'(4人)ならばタクシーでも良いかな?と思いましたが、私と娘の2人旅でしたのでこちらのツアーを使わせて頂きました。
迎えの時間15分前からホテル前で待っていてくれたようで、早めにホテル下へ降りた私達を早めにピックアップしてくれ、その後2ヶ所ホテルも同じく順調に。
いつものハイウェイに乗るまでの渋滞もありましたが、とても早く空港に着き、チェックインの長蛇の列に巻き込まれる事なくスムーズにチェックインし、のんびりと空港で朝食を取ることが出来ました。
ガイドさんも親しみのある挨拶と丁寧にスーツケース他荷物を積み下ろししてくれました。
次回からもこちらの送迎ツアーを使用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/11/17 |
| Activity Date: | 2019/11/01 |
Reviewed by: ヨッシー
Since I only used the shuttle service, I have no particular complaints or praises! However, I was a bit anxious the first time, but the reception area was easy to find and reassuring, so I use it every time.
送迎のみの利用なので特に可もなく不可もなくですね!でも初めての時は不安がありましたが、受付場所も分かり易く安心なので毎回利用させてもらっています。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/11/17 |
| Activity Date: | 2019/11/14 |
Reviewed by: neeti
it was a whole day tour. the guide was fantastic and gave us a good history lesson all the way up . he was very good with is instructions and timings and gave us ample time to look around
great sense of humour and was very knowledgeable .
| Rating: | |
|---|---|
| Packages: | Premium Tour: Arizona Memorial, USS Missouri, Bowfin Submarine & Aviation Museum |
| Attended as: | Solo Travelers |
| Posted on: | 2019/11/17 |
| Activity Date: | 2019/11/06 |
Reviewed by: ヒトン
The pickup was early in the morning, but they arrived on time without any issues. The occupancy rate was about 70%, and there were two Japanese passengers. I would like to use this service again.
朝早い時間のお迎えでしたが、問題なく時間通りに来ていただけました。乗車率は70%くらい日本人は2人でした。
また利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/11/17 |
| Activity Date: | 2019/11/14 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you for your patronage.
We sincerely apologize for any discomfort you experienced during the tour you participated in.
Upon confirming the situation with the local operating company, we found that typically, there should not have been any additional payment required. However, it seems the driver did not understand this. Furthermore, despite you informing the driver over the phone that there was no obligation to pay, the driver reacted with anger, which is completely unacceptable. We deeply apologize for this response.
To prevent similar inconveniences in the future, we will work together with the local operating company to improve our services.
We have also sent you an email regarding this matter, and we would appreciate it if you could check the details there.
Thank you for your understanding.
VELTRA
ご利用ありがとうございます。
この度は、ご利用いただきましたツアーにつきまして、ご不快なお気持ちにさせてしまい誠に申し訳ございません。
当日の状況を現地催行会社に確認させていただきましたところ、通常であれば追加でお支払いいただくことはないのですが、ドライバーが理解していなかったとのことでした。
また、現地催行会社に電話で確認されて支払う義務がないことをドライバーにお伝えいただいたにも関わらず、ドライバーが怒りをあらわにするという、本来あってはならない対応となりましたこと、心よりお詫び申し上げます。
今後同様のご迷惑をおかけしないためにも、現地催行会社と共にサービスの向上に努めてまいります。
別途メールでもご連絡させていただいておりますので、詳細につきましてはメールにてご確認いただけましたら幸いです。
何卒よろしくお願いします。
VELTRA