Reviewed by: Paula Cradduck
John was a nice man and a good driver. We tried to encourage conversation with information about our tour but it didn’t help. A gentleman on the bus gave more information because he had taken a similar tour in June. John did not put his headset on only lifted it occasionally to talk. Like I said a nice man but the tour was long, quiet and boring. Thankfully the other passengers were friendly. Thank you
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| Packages: | Diamond Head Hiking Tour & Island Tour Experience |
| Attended as: | Families |
| Posted on: | 2023/01/11 |
| Activity Date: | 2023/01/10 |
Reviewed by: Tom M
This was a very good tour. Our driver/guide was very knowledgeable of the area. The times at the various stops were more than adequate. I would highly recommend it if you are interested in Pearl Harbor history.
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| Packages: | Premium Tour: Arizona Memorial, USS Missouri, Bowfin Submarine & Aviation Museum |
| Attended as: | Solo Travelers |
| Posted on: | 2023/01/11 |
| Activity Date: | 2023/01/09 |
Reviewed by: Ben
Yoshi's knowledge and passion for the stars made this one of the most memorable experiences of our time in Maui. We will definitely be booking again on our next trip!
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| Packages: | Maui All Stars Tour & Haleakala Sunset |
| Attended as: | Couples |
| Posted on: | 2023/01/08 |
| Activity Date: | 2023/01/04 |
Reviewed by: Barbara
Great food! Wonderful entertainment! Terrific staff! Well worth it. We had a fabulous time!
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| Attended as: | Families |
| Posted on: | 2023/01/08 |
| Activity Date: | 2023/01/06 |
Reviewed by: Gitika
Todd was great, he went out of his way to make it a great experience for us. He set up his own telescope for the group to get a good look at the stars and moon. He was very knowledgeable and extremely patient. We were also lucky enough to catch the eruption making the trip really great
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| Packages: | Standard Tour |
| Attended as: | Couples |
| Posted on: | 2023/01/07 |
| Activity Date: | 2023/01/06 |
Reviewed by: Jason
Bundle up and enjoy one of the most unique experiences in Hawaii. The tour ran in a very timely fashion starting with the pickup time and getting to all the sites on site. Our guide was very informative but didn't overwhelm us with information either. The view of the sunset and stargazing just speak for themselves. Nothing short of spectacular and definitely a worthwhile experience.
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2023/01/07 |
| Activity Date: | 2023/01/04 |
Reviewed by: あやや
I participated with my 65-year-old mother!
We were in a team of eight, which included two groups of six people from Korea and the two of us.
At first, we watched a video in English on how to drive, but they also showed us a separate video with Japanese subtitles.
The guide spoke entirely in English, so we couldn't understand everything, but they explained the necessary safety information with gestures, and we had plenty of practice time, which made us feel secure before setting off.
I initially thought it might be a bit difficult for my mother due to her age, but there were some older participants in the other groups (not Japanese), and above all, we were able to experience something that is hard to come by in Japan, which made my mother the happiest.
The guide took a lot of photos for us, and the Korean group we participated with were very kind, creating truly wonderful memories.
65歳の母と参加しました!
一緒のチームになったのは韓国人グループ2組6人と、私たち母娘2人の計8人でした。
最初、運転方法を英語のビデオで見るのですが、私たちは別で日本語字幕付きのビデオを見せてくれました。
ガイドの方は全て英語で話すので、全てを理解することはできませんでしたが、安全に必要なことは身振り手振りで説明してくれましたし、練習時間もたっぷりとってくれたので安心して出発することができました。
最初は母の年齢には少し難しいかな?と思いましたが、他のグループにはもう少し年配の方(日本人ではなく)も参加していましたし、何より日本ではなかなか経験できないことができて、母が1番楽しんでいました^^
ガイドさんにたくさん写真も撮っていただき、一緒に参加した韓国人グループの方々にも優しくしていただき、本当に良い思い出になりました。
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| Packages: | 【現地集合/解散】2時間コース(初心者レベル) |
| Attended as: | Families |
| Posted on: | 2023/01/07 |
| Activity Date: | 2022/12/13 |
Reviewed by: Chunta
I boarded from the domestic terminal. I was unsure where the kiosk mentioned in the prior notice was, and I got lost trying to find the boarding area. The bus in the photo has a different design now, so be aware of that as well. Once on board, it was comfortable as they took me directly to the hotel.
国内線ターミナルから乗車した。事前のお知らせでキオスクと書かれていた場所がどこかわからず、乗り場に迷ってしまった。写真のバスとは今は異なるデザインなのでそこも注意です。乗ってしまえばホテルまで送って頂けるので快適でした。
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| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2023/01/07 |
| Activity Date: | 2022/12/14 |
Reviewed by: さっちゃん
I was in the waiting room of Islander, and they called my name right on time! I've used Roberts Hawaii several times, and I can trust them!
アイランダーの待合室にいましたが、時間ぴったり?に名前を呼んでくれました。何度か利用していますが、ロバーツハワイは信頼できます!
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| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2023/01/07 |
| Activity Date: | 2023/01/02 |
Reviewed by: ももかの
There were no temperature checks or mask requirements. I think it was due to the convenience of our condominium pickup location, but we did not stop by Krispy Kreme Doughnuts. It was fully booked, and we were with a group of people not only from Japan but also from other countries. There was a guide who spoke both Japanese and English. Yamapi-san paid attention to even the smallest details. When we stopped by the supermarket to buy dinner, he provided detailed advice and assistance. He mentioned that he comes to Haleakalā five times a week, so I felt he was a veteran guide who knows this area very well. His photography skills are also professional level.
検温やマスク着用は無かったです。私達のコンドミニアムピックアップの場所の都合だとは思いますが、クリスピークリームドーナツには私達は立ち寄らなかったです。満席状態で、日本人だけではなく、他国の人のグループと一緒でした。日本語と英語のガイドでした。やまぴーさんは細かいところまでよく気を配って下さります。
スーパーに立ち寄り、夕食を買う時も細かくアドバイス、アテンドしてくださいました。
週5でハレアカラに来られているそうで、この地を知り尽くしているベテランのガイドさんだと感じました。写真の撮り方もプロ並みです。
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| Packages: | 混載プラン<2名以上> |
| Attended as: | Families |
| Posted on: | 2023/01/06 |
| Activity Date: | 2023/01/02 |
Reviewed by: mae
I was momentarily unsure where to go at the airport (I thought there was a counter three years ago), but there was a person holding a welcome card, and from there, I arrived at the hotel without any particular issues.
空港で一瞬どこにいったら良いかわからなかった(3年前はカウンターがあったと思った)けど、歓迎のカードを持ってる人がいて、そこからは特に問題なくホテルまで無事到着でした。
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| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2023/01/05 |
| Activity Date: | 2023/01/03 |
Reviewed by: Tom
The boat ride was very nice and theSmith family crew were very pleasant and informative. Seeing the grotto was awesome.
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| Packages: | River Cruise Package |
| Attended as: | Families |
| Posted on: | 2023/01/05 |
| Activity Date: | 2023/01/03 |
Reviewed by: Kara
Great experience, thank you for putting this tour together!
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| Packages: | Deluxe Tour with Ticket [Jan - Mar] |
| Attended as: | Friends |
| Posted on: | 2023/01/04 |
| Activity Date: | 2022/12/27 |
Reviewed by: Kara
The staff was very courteous from the bus transportation to the wait staff! Entertainment was enjoyable and the dancers were great and gave an energetic performance. The food was delicious.
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Friends |
| Posted on: | 2023/01/04 |
| Activity Date: | 2022/12/28 |
Reviewed by: Kara
Smaller tour car so we were a bit skeptical at first however the guides really know the island like the back of their hand!
Hello Kara,
Glad you had a good time with Alan. He really knows the Island really well. Glad you did book our tour and hope you enjoyed all the sights and food as well. Hope you enjoyed your stay in Hawaii and please come visit us again when you have a chance.
Mahalo
Fun Group Hawaii
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| Packages: | North Shore Sightseeing Experience |
| Attended as: | Couples |
| Posted on: | 2023/01/04 |
| Activity Date: | 2022/12/30 |
Reviewed by: Kara
what an awesome way to ring in the new year. I am so happy we decided to do this as everyone was so friendly and being on a boat in Hawaii, whats better!
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| Packages: | Celebration Dinner Package, Live Jazz & Hula Show |
| Attended as: | Couples |
| Posted on: | 2023/01/04 |
| Activity Date: | 2022/12/31 |
Reviewed by: Hermann
It’s been a really lovely experience from the drive through the sunset to the guided star tour! Very touching ✨
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| Packages: | Maui All Stars Tour & Haleakala Sunset with West Maui Hotel Transportation |
| Attended as: | Friends |
| Posted on: | 2023/01/04 |
| Activity Date: | 2023/01/02 |
Reviewed by: Yoshihiro
They had a surfboard and a lot of luggage, but they were very accommodating, which was great. I use their service every time for round trips, and I definitely plan to use it again next time.
Surf boardがあり、荷物が多かったのですが、丁寧に対応頂いて非常に良かったです。
毎回往復お願いしていますが、次回も勿論お願いするつもりです。
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| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2023/01/04 |
| Activity Date: | 2023/01/02 |
Reviewed by: AXS
On the day, there was little rain, and it felt like we were running through the clouds during the ascent. However, with real-time weather information and the mountain guide's experience, we decided to wait a bit, believing that the skies would clear. Indeed, the skies opened up, and we were able to fully enjoy the beautiful starry sky! Their ability to adapt and respond with such experience, even under poor conditions, was truly impressive.
当日は数少ない雨で、登頂中は雲の中を走っているような状態。しかしリアルタイムの気象情報と山さんの経験で少し待てば晴れ間が出ると判断して一時待機。本当に晴れ間が出てきて、見事星空を満喫できました!条件が悪くても最大限機転を利かせて対応して下さる経験と対応はさすがです。
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| Packages: | 混載プラン<2名以上> |
| Attended as: | Couples |
| Posted on: | 2023/01/04 |
| Activity Date: | 2022/12/12 |
Reviewed by: JURI
It was my first Segway experience since 2019, and I had a great time with my son, who was visiting Hawaii for the first time, and my family of three. It felt very refreshing to be back in Hawaii, Waikiki, and Kaka'ako after a long time. I am planning to visit Hawaii again this year.
2019年以来のセグウェイ体験でした、ハワイが初めての息子と家族3人で大変楽しかったです。
久しぶりのハワイ・ワイキキ・カカアコはとても新鮮な感じがしましたよ~
今年もハワイを計画致します。
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| Packages: | 【人気!】マジックアイランド&カカアコウォーターフロントパークコース<日本語ガイド/2時間> |
| Attended as: | Families |
| Posted on: | 2023/01/04 |
| Activity Date: | 2022/11/07 |
Reviewed by: Whitney family
Easy and fun activity to do with littles. The boat cruise is lovely and the fern grotto is beautiful. Stroller accessible throughout. Guided commentary on the way to the grotto and live entertainment on the way back. The staff is very kind.
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| Packages: | River Cruise Package |
| Attended as: | Families with Young Children |
| Posted on: | 2023/01/01 |
| Activity Date: | 2022/12/30 |
Reviewed by: こ〜ちゃん
Stefan was very kind and guided us thoroughly, taking many photos as well. I will definitely repeat this next time I come to the Big Island.
丁寧にステファンさんがガイドして頂き、写真も沢山撮影して頂きました。
次回ハワイ島へ来たらリピートします。
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| Packages: | 基本プラン ※2023年3月までのご参加 |
| Attended as: | Families |
| Posted on: | 2023/01/01 |
| Activity Date: | 2022/12/30 |
Reviewed by: サトシ
The meeting point at the airport was a bit difficult to understand, but it was very convenient as they dropped me off right in front of the hotel entrance.
空港の集合場所が少し解りにくかったですが、ホテルのエントランス前に着けてくれるのでとても便利でした。
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| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2022/12/31 |
| Activity Date: | 2022/12/07 |
Reviewed by: kei
The coupon pickup location is at the ticket booth for the trolley station on the north side of T Galleria Hawaii by DFS, but in reality, there was a cart on the sidewalk on the Royal Hawaiian Avenue side of the Waikiki Shopping Plaza.
クーポンの受取場所がTギャラリアハワイ by DFS北側トロリー乗り場チケットブースとなっていますが、実際にはワイキキ ショッピング プラザのロイヤルハワイアンアベニュー側の歩道にカートがありました。
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| Packages: | 2日間乗り放題 |
| Attended as: | Solo Travelers |
| Posted on: | 2022/12/31 |
| Activity Date: | 2022/12/07 |
Reviewed by: ホワイトタイガー
Thanks to our tour guide AYC Kanako, it was a very enjoyable tour. I participated because there were many places I was visiting for the first time, and it was really great. I also enjoyed the conversations with our fellow tour guide Billy. Thank you very much. If I have the opportunity, I would like to join other tours as well.
ツアーガイドAYC Kanakoさんのおかげで非常に楽しいツアーとなりました。初めて廻る場所が多かったので参加しましたがとても良かったです。同じツアーガイドのビリーさんとの会話も楽しかったです。ありがとうございました。また機会ありましたら他のツアーにも参加したいと思います。
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| Packages: | 基本プラン(2023年3月31日まで) |
| Attended as: | Couples |
| Posted on: | 2022/12/31 |
| Activity Date: | 2022/12/08 |
Reviewed by: るんば
I was a bit worried about the weather, but since it was covered, a little rain wasn't a problem. I went on an off-road tour with a family member who has difficulty walking, but the guide was very accommodating, which was great.
お天気が少し心配でしたが、屋根付きなので多少の雨であれば問題ありませんでした。足が悪い家族と一緒のオフロードツアーでしたが、ガイドさんにもよくしていただき良かったです。
| Rating: | |
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| Packages: | ランチ付きプラン/90分 |
| Attended as: | Families |
| Posted on: | 2022/12/31 |
| Activity Date: | 2022/12/06 |
Reviewed by: wbeeman
We enjoyed the Wailua River Cruise immensely. Though it was less than two hours, the trip up the Wailua River was beautiful. The narration on the boat was informative and amusing. The Fern Grove at the end of the trip was stunning. Both at the Fern Grove and on the trip back we were entertained with music and hula dancing by charming performers who clearly love sharing these traditions with visitors. I should mention that I have mobility limitations, and the hosts on the boat were most kind and accommodating.
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| Packages: | River Cruise Package |
| Attended as: | Couples |
| Posted on: | 2022/12/31 |
| Activity Date: | 2022/12/29 |
Reviewed by: みっぴ
I had always thought about visiting Kualoa Ranch someday. Since my husband loves Jurassic Park, we chose this tour. It felt like we were going through three short tours in one day. Each segment lasts 90 minutes, almost like a college class! The explanations are in English, but the American jokes are simple enough that you won't be completely lost. We learned about Hawaiian plants, and surprisingly, there were some aspects that felt like a school trip. We even got to crack macadamia nuts ourselves and enjoy fresh ones, making it a tour filled with attractions beyond just visiting movie filming locations. I was very satisfied. However, the time commitment is long, so it might feel like a waste if you're on a short stay. The round-trip bus is extremely cold, so I recommend bringing a thicker jacket or hoodie.
いつかは行ってみようと思っていたクアロアランチ。夫がジュラシックパークが好きなのでこちらのツアーにしました。3つのショートツアーを一日かけて周る感じです。90分1コマなのでまるで大学の授業のよう笑 英語の説明ですが、アメリカンジョークも簡単なものだったりするのでそんなに何を話してるかわからない状態にはなりませんが、ハワイの植物を学んだりと意外と修学旅行チックなツアーもありました。マカダミアナッツを自分で割ってフレッシュなものを食べれたりと、映画のロケ地訪問だけではない魅力が詰まったツアーで大満足でした。ただ、拘束時間が長いので短期滞在だと勿体無いかも。往復のバスは極寒なので厚めの羽織ものやパーカーをお持ちになることをおすすめします。
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| Packages: | おすすめプラン |
| Attended as: | Couples |
| Posted on: | 2022/12/30 |
| Activity Date: | 2022/12/23 |
Reviewed by: Jane H.
It was excellent service, hula show and music. Food was ok.
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families |
| Posted on: | 2022/12/29 |
| Activity Date: | 2022/12/27 |
Reviewed by: Phil
At the dockside check-in they were very helpful. I just showed my confirmation email and she gave us out boarding passes. The dockside hula show was good. They had 2 musicians playing and 3 dancers, it wasn't Cirque Du Soleil but if thats what your expecting go to Las Vegas!!
I loved the meal. The purple bread (made with Ube) was good, it tasted like the Kings Hawaiian Rolls! The steaks are cooked medium rare, which I enjoy but was too under cooked for my wife. Even since she didnt eat her steak she still was full with the Crab and Chicken. The ice cream was delicious. The Mai Tai's were on point.
Our server was perfect. Very attentive to our needs, conversational without being annoying. Extremely gracious and appreciative.
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| Attended as: | Couples |
| Posted on: | 2022/12/28 |
| Activity Date: | 2022/12/25 |
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Hello Paula,
Thank you for your review. We wish you could have a more enjoyable time with John on our tour. We will work with John to make our tour a bit more interesting but agree with you that he is a nice guy. But thank you for your honest comments which will make us better in the future. We hope you had an enjoyable time in Hawaii.
Mahalo
Fun Group Hawaii