Reviewed by: 彩り夏子
This was my third time in Hawaii, and I finally got to go skydiving! It was incredibly fun!!!
I filled out the paperwork in the car and then fell asleep until we arrived at the center. Once we got there, we watched a safety video and waited for our turn. When I requested photos, a photographer joined us and started filming even before we jumped. (They can take both photos and videos.)
We took a small plane and went higher than I expected, and then we dropped in an instant. It's a shame that there weren't many photos with me looking at the camera, as I couldn't see where the photographer was. But the guide was definitely looking at the camera, which was funny.
Once the parachute opened, there was a detailed explanation of what we could see, and the beautiful scenery spread out before us.
After landing, they showed the videos in order, and my friends and I had a good laugh while waiting for the footage. After checking the video, I decided to buy it too! (But in the end, I just got the photos.)
We had to wait until noon for the return bus, so there was quite a bit of waiting time, but it was enjoyable to watch others jump and land♪
If I have the chance to go again, I would definitely like to participate!
3度目のハワイにして念願のスカイダイビング!
すごくすごく楽しかったです!!!
車の中で書類を書き、あとはセンターに着くまで爆睡。。。
着いてからは安全に関するビデオを見て、順番を待ちました。
写真を頼むとカメラマンがついて、飛ぶ前からビデオをとってくれます。
(写真だけでもビデオもとってくれます)
ちっちゃい飛行機で思った以上に高いところまでいき
あ!っという間に落ちます。
カメラマンがどこか分からず、カメラ目線の写真が少ないのが残念。
でもガイドのおじちゃまはしっかりカメラ目線でした笑
パラシュートが開いてからはどこに何が見えるのか丁寧な説明もあったり
とにかく綺麗な景色が広がります。
着陸してからは順番にビデオの上映がされるので映像を待ち、友達と爆笑。
映像を確認してから、やっぱりビデオも買う!とできるようです。
(でも結局写真だけにしました)
12時にならないと帰りのバズが出ないので待ち時間はかなりありますが
ほかの人が飛んでいったり、降りてくるのを見ているのも楽しいです♪
また行く機会があれば、ぜひ参加したいです!
| Rating: | |
|---|---|
| Packages: | 高度4267メートル 9時開始プラン |
| Attended as: | Friends |
| Posted on: | 2014/09/14 |
| Activity Date: | 2014/08/18 |
Reviewed by: まきち
I had a great time.
I was a beginner, but the kids enjoyed it, and I want to go again!
However, I don't think I need lunch.
とっても楽しかったです。
初心者でしたが、
子どももたのしんで、また行きたいです!
ただ、お昼ご飯はいらないかな。。
| Rating: | |
|---|---|
| Packages: | ランチ付きプラン |
| Attended as: | Families |
| Posted on: | 2014/09/13 |
| Activity Date: | 2014/08/19 |
Reviewed by: MATSUOKA
It's simply wonderful!! I wasn't scared at all. Even those who are afraid of heights will have their fears blown away by the amazing views. The scenery is truly breathtaking, and it liberates both body and mind; it was the best experience of my life.
Also, the instructors (Montana) and the photographer (Maynard) on the day were very friendly and reliable. The staff worked well as a team. The Japanese guide was also kind.
The photos and videos are truly fantastic, so I definitely recommend purchasing them as a package for those who will be flying. If you say a few words with a smile to the photographer in advance and express your preferences for angles, I feel they might provide a little extra service. That was my experience. Just a tip!
素晴らしいの一言です!!私はまったくこわくなかったです。高いところが恐い人も、景色の素晴らしさに恐怖が吹き飛ぶと思います。本当に素晴らしい景色ですし、身も心も解放されます、人生で一番の経験でした。
また当日のインストラクター(Montanaさん)とカメラマン(Maynardさん)がとてもフレンドリーで頼もしいです。スタッフのチームプレーがうまく取れてる感じでした。日本語ガイドさんも親切です。
そして写真、ビデオも本当に素晴らしい内容なので、飛ばれる方は絶対セットで購入されることをお勧めします。
あらかじめカメラマンに一言ふたこと笑顔で声をかけて、写真のアングルとか要望すれば少し奮発サービスしてくれる気がします。私がそうでした。ご参考までに!
| Rating: | |
|---|---|
| Packages: | 高度4267メートル 9時開始プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2014/09/13 |
| Activity Date: | 2014/09/10 |
Reviewed by: WI Honeymooners
This was our first charter fishing trip both of us had ever taken. It was an unforgettable one at that. Captain Tony and Kelly were excellent guides and shared so much knowledge about both fishing and Hawaii in general. Both Captain Tony and Kelly warned us typically spring time is when fishing is best and summer time is a bit slower,but sometimes the fish surprised them. We ended up catching a Mahi Mahi and another gentleman caught a small tuna. Both catches were very exciting! Captain Tony helped guide us as the fish was being reeled in and most importantly making sure we were safe. If we ever make it back to Hawaii we will most definitely go fishing with them again but make it a full day fishing trip. Even if we had not caught fish it was nice to sit back and relax out on the Pacific.
| Rating: | |
|---|---|
| Packages: | Half Day Shared Charter |
| Attended as: | Couples |
| Posted on: | 2014/09/12 |
| Activity Date: | 2014/09/11 |
Reviewed by: NessaMarie
This tour was the highlight of our trip. My 13 year old son and I had an awesome time. Our tour guide Amos was very knowledgeable, friendly, and my son talked about Amos and the hike the whole ride home. We will definitely do it again!
| Rating: | |
|---|---|
| Packages: | Sacred Falls Paddle & Hike Tour |
| Attended as: | Families |
| Posted on: | 2014/09/10 |
| Activity Date: | 2014/09/06 |
Reviewed by: ゆかぷりる
We participated at the end of August with our 3-year-old and 1-year-old. We rode in a van with three families, a total of 12 people. The air conditioning in the vehicle was comfortable.
The guide was Japanese, so everything was in Japanese.
I was thrilled to see the trees, and at the Dole Plantation, the kids were excited to ride the pineapple train. We were on the train for about 30 minutes, which felt quite long.
They mentioned we might not see any turtles, but we were able to see a few swimming turtles, which got my 3-year-old daughter excited. For lunch, we had shrimp from Markey's! It was delicious! The Matsumoto Shave Ice was super crowded, but it was definitely tasty!
It was a tour that I can confidently recommend to my satisfied friends. Thank you!
3歳と1歳の子連れで8月末に参加させていただきました。
バンに乗って3家族、全員で12人とかだったかな?車内はエアコンも効いて快適でした。
ガイドさんは日本人なのでもちろん日本語。
木を見れたのも感激でしたし、ドールでは子供はウキウキしながらパイナップル列車に乗りました。が、30分列車には乗ったかな?結構長いです。
カメは見れないかも、とのことでしたが、泳いでいるカメを数匹見れて、3歳の娘も興奮していました。
お昼はマーキーズのエビ!おいしい!
まつもとシェイブアイス、激混みだったけど、確かにおいしい!
と満足な友人にも自信をもってオススメできるツアーでした。
ありがとうございました。
| Rating: | |
|---|---|
| Packages: | パイナップル列車プラン |
| Attended as: | Families with Young Children |
| Posted on: | 2014/09/09 |
| Activity Date: | 2014/08/28 |
Reviewed by: アテンディン
Horseback riding on the North Shore was truly amazing. The only downside was the driver's poor attitude. I was told the car's air conditioning was not working well, but it was completely ineffective, making the environment inside the car terrible. I believe proper maintenance is the bare minimum of good manners. If you're in the service industry, I expect a proper response.
ノースショアでの乗馬は、本当に最高でした。ただただ残念なのが運転手の愛想が悪かったことが残念です。車のエアコンの調子が悪いと言われていたが…全然エアコンが効いておらず車内の環境は、最悪でした。ちゃんとメンテナンスをしておくことが最低限のマナーだと思いますよ。客商売ならきちんとした対応を望みます。
| Rating: | |
|---|---|
| Packages: | 渓谷乗馬付きプラン |
| Attended as: | Solo Travelers |
| Posted on: | 2014/09/09 |
| Activity Date: | 2014/09/05 |
Reviewed by: hawaii_visitor
Me and my 9 year old son took this helicopter tour on September 5, 2014 and we had a great experience not only with the tour itself but also with the customer service provided by Makani Kai Helicopters. We really appreciate them accommodating our last minute booking. Pilot Broody was great and also provided a very good narrative of the places that we had seen. Since their shuttles were out at the end of our tour, they actually sent us back to our hotel in cab rather than making us wait for the next shuttle. we will highly recommend Makani Kai Helicopters.
| Rating: | |
|---|---|
| Packages: | Pali Makani Flight [30 mins] |
| Attended as: | Families with Young Children |
| Posted on: | 2014/09/08 |
| Activity Date: | 2014/09/05 |
Reviewed by: leita_marie
We did this tour on our honeymoon and it was amazing!! Makes for a long day but you see so much of the island. The tour guide knew so much information! Totally worth the long day!!
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2014/09/07 |
Reviewed by: きなこ
I did it with my husband! He was more scared than I was, but after he jumped, he had a pretty relaxed expression. By the way, my husband was only comfortable with Disney's roller coasters, but I forced him to do this, haha. For me, Fujiyama is the scariest attraction I've ever been on. It was so funky and turned out to be an amazing memory!! It's much cheaper than doing it in Japan, so I highly recommend it!!
旦那と一緒にやりました!
私よりびびってた旦那も飛んだあとはかなり余裕の表情でした。
ちなみに旦那はディズニーのジェットコースターが限界でしたが無理やりやらせました笑
私もフジヤマが今まで乗った最高に怖いアトラクションです。
とってもファンキーで最高の思い出になりました!!
日本でやるよりかなり安いし、お勧めです!!
| Rating: | |
|---|---|
| Packages: | 高度4267メートル 9時開始プラン |
| Attended as: | Couples |
| Posted on: | 2014/09/07 |
| Activity Date: | 2014/09/03 |
Reviewed by: kanako
I participated in a stargazing tour guided by You-kun. I was so happy to see the wonderful sunset and even the shadow of the Earth.
During the stargazing, the guide, who was knowledgeable about constellations, explained various constellations, and You-kun, who was familiar with cameras, taught us how to use each camera. He also took many photos with my own camera. Thank you!
I was able to capture the Milky Way with my own camera. I was so moved!!
Despite the cold, the thoughtful preparation of warm drinks was excellent. (About the bento...)(laughs)
You-kun was high-energy throughout, but sometimes he spoke a bit too quickly for me to catch everything, which was charming in its own way.
Thank you very much. I definitely want to participate in another Masashi Tour next time.
ヨウ君のガイドで星空ツアーに参加しました。
それこそ、途中のお弁当は。。。。。と、して、サンセットの素晴らしさと地球の影まで見ることができて幸せでした。
星空観測では星座に詳しいガイドさんがいろいろと星座を説明してくれたり、ヨウ君はカメラに詳しく、それぞれのカメラの使い方まで全部教えてくれました。
自前のカメラでもたくさん写真を撮ってくれました。ありがと~。
自分のカメラでもなんとかミルキーウェイを撮影することができました。感激!!
寒い中、温かい飲み物など用意して気配りも最高でした。(お弁当は。。。)(笑^^)
始終ハイテンションのヨウ君でしたが、ちょっと早すぎて聞き取れないこともあったけど、それもご愛嬌ですね。
ありがとうございました。次もぜひマサシツアーで参加したいです。
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Families |
| Posted on: | 2014/09/07 |
| Activity Date: | 2014/08/25 |
Reviewed by: ゆずまん
We visited the Big Island for our honeymoon, which was two years in the making.
Basically, we relaxed at the hotel and drove around the island, but we did sign up for this one optional tour.
The sunset and starry sky were incredibly beautiful! We brought our own camera, but the tour company provided a high-spec camera and took many photos for us, which we could download for free—such a nice touch. I definitely think it's worth signing up for this tour if you have the time. It became the best memory of our honeymoon.
By the way, on the day of the tour (late August), it was said to be warmer than usual, but it was still surprisingly cold near the summit compared to what we expected from the hotel! However, the tour company provided miso soup and hot drinks, and they lent us jackets, so we didn't have to worry too much!
2年越しの新婚旅行でハワイ島を訪れました。
基本的にはホテルでのんびりしたり、ドライブで島を巡ったりとしていたのですが、
唯一、こちらのオプショナルツアーだけは申し込みました。
!!!サンセットも、星空も大満足の美しさです!!!
自分たちでカメラも持っていきましたが、ツアー会社の方がハイスペックなカメラでたくさん撮ってくれる上に、無料でダウンロードできるのでそれもまあ素敵です。
ぜひ時間に余裕があれば、このツアーだけでも申し込む価値があると思います。
新婚旅行の最高の思い出になりました。
ちなみに、当日(8月下旬)は、いつもより温かいということでしたが、それでも山頂付近はホテル付近からは予想できないほど寒かったです!それでも、ツアー会社の方が味噌汁や温かい飲み物を提供してくれたり、上着を貸してくれるのでそれほど心配もいりません!
Thank you very much for participating in our tour.
No matter how many times you climb Mauna Kea, it is always an emotional experience. It has become difficult to see a starry sky in Japan, but here at Mauna Kea, you can also see shooting stars.
Please join us again for the sunrise tour next time. You will experience a different side of Mauna Kea.
Thank you very much.
Nature School
Tomoe
弊社のツアーにご参加いただきまして誠にありがとうございました。
マウナケアは何回登っても感動がございます。日本ではなかなか満天の星空を見る事は難しくなってきておりますが、
ここマウナケアでは流れ星も見る事ができます。
次回はまた朝陽ツアーにご参加くださいませ。
違うマウナケアを体験できます。
どうもありがとうございました。
ネイチャースクール
トモエ
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Couples |
| Posted on: | 2014/09/06 |
| Activity Date: | 2014/08/31 |
Reviewed by: yoko
It's difficult to visit Waipi'o Valley without a tour. It's a very beautiful place. While horseback riding, you will splash through streams. However, horses are living creatures. They are well-trained, but they might graze, drink water, or stand still. If you can enjoy that aspect as well, it will be a very fun tour. The tour guides were really cool!
ツアー以外で行くのは難しいワイピオ渓谷。とても美しい場所です。乗馬では小川もじゃぶじゃぶと渡っていきます。ただし、馬は生き物。よくしつけられてはいますが、草をはんだり、水を飲んだり、じっとしていてはくれません。そこも含めて楽しめればとても楽しいツアーになります。ツアーガイドのお姉さんたち、とってもかっこよかったです。
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2014/09/06 |
Reviewed by: Arizona gal
Beautiful scenery.... Friendly courteous guides..too short... Would have liked to be on the beach more!
| Rating: | |
|---|---|
| Packages: | Standard Daytime Horseback Rides |
| Attended as: | Couples |
| Posted on: | 2014/09/04 |
| Activity Date: | 2014/09/02 |
Reviewed by: 匿名希望
I don't know when I'll be able to go again, but I definitely plan to revisit. You can enjoy fun cowboys, adorable horses, and above all, the wonderful scenery of both the sea and the mountains. I think the cost performance is excellent given the amount of experience time. By the way, there were rides suitable for elementary school students as well, just for your reference.
今度はいつ行けるか分かりませんが、必ず再訪しようと思います。楽しいカウボーイたちと可愛い馬たち、そして何より素晴らしい景色を海も山も堪能できます。コスパもこれだけ体験時間があれば文句無しだと思います。ちなみに小学生ぐらいのライドもありましたので、ご参考まで。
| Rating: | |
|---|---|
| Packages: | 乗馬:1時間30分 |
| Attended as: | Couples |
| Posted on: | 2014/09/04 |
| Activity Date: | 2014/08/23 |
Reviewed by: 匿名希望
At the Onizuka Center, it was drizzling, but from around the 3000m mark, the weather cleared up beautifully. While looking down at the sea of clouds, we waited for the sunset. The orange sun painted the surroundings, and we could see pink clouds after sunset, which already made for an unprecedented experience that excited us. After that, we descended a bit for stargazing. We saw shooting stars and satellites, making it the best night ever. If you visit the Big Island, I highly recommend participating in this experience. The guides were wonderful, managing our health and explaining the night sky. If you decide to join, I suggest preparing for winter weather. Depending on the weather, it was quite cold at the summit. If I have the chance to visit the Big Island again, I would definitely want to do this once more.
鬼塚センターでは小雨でしたが3000mを超えたあたりから快晴。雲海を下にみながら、日没をまちます。オレンジ色の太陽があたりを染め、日没後のピンク色の雲も見られこの段階ですでに今までにない体験に興奮。その後少し下山して星空観測。流れ星も人口衛星も見られ、最高の夜でした。ぜひハワイ島にお越しなら、参加をお薦めします。案内の人も、体調管理から星空の説明等、素晴らしかったです。もし参加するのでしたら、冬支度をお薦めします。天気にもよると思いますが、山頂は寒かったです。
またハワイ島を訪れることがあったら、ぜひもう一度みたいと思います
Thank you very much for participating in our tour. We have many other great tours in addition to Mauna Kea, so we sincerely look forward to your next participation in our tours.
Tomoe
弊社のツアーにご参加いただきまして誠にありがとうございました。
マウナケアの他にも良いツアーがたくさんございますので次回も是非弊社のツアーにご参加いただきますようスタッフ一同
心よりお待ち申しております。
トモエ
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Couples |
| Posted on: | 2014/09/04 |
| Activity Date: | 2014/08/29 |
Reviewed by: パリ クルーズ
I am very satisfied. I had a great time horseback riding.
It was farther than Kaanapali, so the round-trip taxi cost $300 including waiting time, but the tour itself was excellent.
大満足です。非常に楽しく乗馬ができました。
カアナパリより遠いので往復のタクシーは待ち時間こみで300ドル
でしたがツアーそのものは最高でした。
| Rating: | |
|---|---|
| Packages: | ランチ付きプラン |
| Attended as: | Families |
| Posted on: | 2014/09/03 |
| Activity Date: | 2014/09/01 |
Reviewed by: パリ クルーズ
Unfortunately, the summit was covered in clouds, so we did stargazing from a slightly lower location, but it was a very good environment where we could see almost half of the sky, and we enjoyed it. Dinner was described as a makunouchi bento, but it was actually sushi without any side dishes (a sekirei bento) consisting only of carbohydrates. Everything else was very satisfying.
あいにく頂上が雲に覆われたため少し下った場所での星観測でしたがほぼ半球が観れる非常に良い環境で、楽しめました。夕食は幕の内弁当と記載してありましたが実際は全くおかず無しの生物抜きの寿司(助六弁当)で炭水化物のみでした。それ以外は大満足でした。
The bento shop we are currently ordering from is closed on weekends, so we have sushi bento on the weekends. Since raw items can be tricky after some time, we have two California roll hand rolls, two tuna hand rolls, inari, and pickled daikon rolls. We also have warm tea available.
現在頼んでおりますお弁当屋さんが土日定休日ということもあって、ウイークエンドはお寿司のお弁当になっております。生物は時間が経ってしまうと難しくカリフォルニアロール手巻き2本、ツナ手巻きロール2本、稲荷、沢庵まきになっております。暖かいお茶もご用意しております。
| Rating: | |
|---|---|
| Packages: | 大人2名以上(2020年3月まで) |
| Attended as: | Families |
| Posted on: | 2014/09/03 |
| Activity Date: | 2014/08/31 |
Reviewed by: The Christophers
We had a great time!! Everyone was very nice and helpful. We would definitely do it again.
| Rating: | |
|---|---|
| Packages: | Sunset Fishing Cruise |
| Attended as: | Families |
| Posted on: | 2014/09/01 |
| Activity Date: | 2014/08/06 |
Reviewed by: haiji15
I participated with my children, who are in the fourth and third grades. My child wanted to try horseback riding, and after researching, this was the only option available for an 8-year-old. Besides our family, there was only one other family, and they listened to various requests. However, although it was advertised as a 90-minute horseback riding session, it actually lasted only 60 minutes. I thought we would have a bit more time for North Shore sightseeing, but there was hardly any time left. Our guide, Nakama, was very polite and taught us a lot, but it felt a bit different from what I had expected. However, the horseback riding was great.
小4と小3の子供と3人で参加しました。子供が乗馬をやりたいと言い、調べたところ8歳の子供でもできるのはこれしかなかったので。うちの家族以外はもう1家族のみで、いろいろ要望を聞いてくださいました。ただ、乗馬は90分とあったのに実際は60分。ノースショア観光ももう少しできるのかと思っていましたが、ほとんど時間がありませんでした。ガイドのナカマさんは、いろいろ教えてくださってていねいでしたが、ちょっと思っていたことと違う感じでした。でも乗馬はよかったです。
| Rating: | |
|---|---|
| Packages: | 渓谷乗馬付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2014/09/01 |
| Activity Date: | 2014/08/27 |
Reviewed by: ゆたちゃん
First of all, the diving itself was a very enjoyable experience. However, the following points should be noted by those who will participate in the future.
【Complaint】
The website lists a local phone number for inquiries, so when I contacted them in Hawaii on the day, I received a completely careless response. When I asked for the department and name, I was told, "I'm just an interpreter!" and was hung up on. The operator should be contacted immediately and should be fired before it becomes a major issue. It was extremely rude and completely unhelpful.
【Points to Note】
1. Pay attention to the weather. In summer, due to typhoons and wind conditions, there are many days when you may not be able to fly even if you have made a reservation. We barely managed to fly.
2. Pay attention to the transportation. If the pickup is 10 minutes late, they will leave without notice. Additionally, the return time is completely unpredictable, and we had to wait for quite a long time. We waited for nearly 3 hours. Even then, there was no sign of them coming to pick us up, so I requested to drive if they could lend me the keys, and only then did they reluctantly send a van to pick us up with 10 tour participants. If I hadn't made that request, how long would we have waited? By the way, it takes nearly 2 hours by car from Waikiki, and the actual diving time is about 4 minutes.
3. Pay attention to the contract. Before flying, we were made to sign a contract stating that we would not complain even if we died, which was very favorable only to the organizer. This information was not included in the tour details and could only be understood on-site. Even if there was a mistake on the part of the operator in case of an accident, it was a one-sided waiver of responsibility. Moreover, we were not given a copy of the signed document. If a participant were a lawyer, they would likely give up on the experience on-site.
4. The tips are too high. In addition to the tour fee, we were required to pay $20 each to the person who flew with us, as well as to a photographer and a pilot we did not request, totaling $60. Isn't tipping supposed to be optional?
The participants were mostly Japanese in their early twenties, and I, at 49, was quite rare. I was more scared of the contract than the diving itself. The 20-year-old girl I experienced it with was happily satisfied.
まず、ダイビング自体は非常に楽しい良い経験でした。しかし、下記事項はこれから参加される方はよく留意してください。
【クレーム】
HPに現地電話での問合せ先がのっているので当日ハワイで連絡したら、全くいい加減な対応で部署と名前を問ったところ、私は単なる通訳だ!と逆ギレされ、一方的に切られた。運営者は直ちに連絡して大きなトラブルになる前にクビにした方がいい。失礼極まりなく何の役にも立たない。
【留意点】
①天候に注意。夏は台風など風の影響で、申し込んでも現場迄行って飛べない日が多々ある。私達はギリなんとか飛べた。
②送迎に注意。迎えは時間10分遅れると連絡なく行ってしまう。また、帰りは全く時間読めず、かなりの時間待たされる。私達は3時間近く待たされた。それでも送る気配ないので、車かしてくれたら運転するよと鍵の受渡を依頼して、初めてOKと苦笑って送りのワゴンを出しツアー参加者10名乗せ動いた。申立しなかったら、何時間待たされたのだろう?因みにワイキキから片道2時間近く車でかかり、ダイビング自体の飛行時間は4分程。
③契約書に注意。飛ぶ前に、死んでも一切文句言わない、などのかなり主催者だけ都合いい契約書にサインさせられ、しないと飛べない。その事はツアー内容に情報が全くなく、現地でしか分からない。もし事故が運営側でミスあった場合でも責任放棄の一方的内容。しかもサインした書面控えはこちらに渡されない。参加者の職業が弁護士なら、必ず現地で体験を諦めるであろう。
④チップ高すぎ。ツアー費用以外に一緒に飛んでくれる方だけでなく、頼んでいないカメラマン、パイロットと各20ドル合計60ドル支払を必須求められる。チップは任意支払ではないのか?
参加者は9割20歳前半未満の日本人、私は49歳で珍しく、ダイビングより契約書内容が怖かった。
一緒に体験した20歳の彼女は、喜んで満足げであった。
We sincerely apologize for the unpleasant experience you had with our staff during your direct communication with the local operating company. Additionally, we regret that tipping, which is typically voluntary, was presented in a manner that felt forced. We will provide guidance to the local staff through the operating company and will strive to improve our services moving forward. Thank you for sharing your experience.
VELTRA Customer Support Team
この度は、現地催行会社とお電話で直接やり取りされた際のスタッフの対応がお客様をご不快な気持ちにさせてしまったことお詫び申し上げます。
また、チップにつきましても本来任意であるものを強要する形になってしまい申し訳ございません。
現地スタッフには催行会社を通じて指導させていただきますともに今後のサービスの改善に努めてまいります。
体験談のご投稿ありがとうございました。
VELTRA カスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 高度2100メートル 9時開始プラン |
| Attended as: | Couples |
| Posted on: | 2014/08/31 |
| Activity Date: | 2014/08/06 |
Reviewed by: ばすお
Although I arrived early at the location with a rental car, there was a road closure due to an accident just 1 kilometer away, and I couldn't make it on time for my reservation. I was unsure when the closure would be lifted, and in my frustration, I called the phone number listed on the voucher. I explained the situation, but due to my poor English, they initially thought I was lost. Eventually, I conveyed that it was a road closure, but they told me they couldn't help since I wasn't speaking to the reservation department, which made me realize the drawbacks of online booking. I had no choice but to turn back for a while, and when I returned later, the road was open. I went to the location and explained the situation, and after consulting with the intermediary company over the phone, they agreed to let me join the next session. (By the way, I was told that cancellations were not possible.)
The horseback riding was with two Japanese families and an Australian family. The instructions were given in very fast English, but it seemed manageable even for elementary school children. They provided helmets, so there was no need for riding hats, but since the path went through narrow trees, long pants are essential. I wore a short-sleeved shirt, but since branches might scratch you, I recommend wearing long sleeves if you're concerned.
Despite the accident, the local staff (two women) were kind, and riding along the beach was a wonderful experience. However, the restroom situation is poor, so I recommend using the facilities before you go.
レンタカーで現地に早めに行ったものの、あと1キロのところで事故による道路の封鎖があり、予約の時間に行けませんでした。封鎖がいつ解かれるかもわからず、困ってバウチャー記載の電話番号に電話し、事情を話しても(英語が拙かったせいで最初は道に迷ったと思われてしまいましたが、最終的には道路の封鎖だと伝わりました)予約担当じゃないからわからないと言われてしまい、ネット予約のデメリットを痛感しました。仕方なくいったん引き返して時間を置いて戻ったところ、道が通れるようになっていたので、現地に行き、事情を話したら、電話で仲介会社(?)と相談の上、次の回に入れてくれることになりました。(ちなみにキャンセルはできないと言われました。)
乗馬は日本人家族2組とオーストラリア人の家族と一緒でした。説明はとっても早口の英語でしたが、小学生くらいのお子さんでも大丈夫な感じでした。ヘルメットを貸してくれるので、乗馬用の帽子は必要ありませんでしたが、狭い木々の間の道を通るので、長いズボンは必須です。私は半祖袖を着ていましたが、枝で切ってしまうかもしれないので、心配な方は長袖の着用をおすすめします。
アクシデントはありましたが、現地のスタッフ(女性2名)は親切でしたし、ビーチ沿いを馬に乗って歩くのは素晴らしい体験でした。
なお、トイレ事情は悪いので、済ませてから行かれることをおすすめします。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Couples |
| Posted on: | 2014/08/31 |
| Activity Date: | 2014/08/26 |
Reviewed by: 匿名希望
The sea of clouds was truly wonderful. It was a very memorable tour. If I have the opportunity again, I would love to participate next time.
雲海がとてもすばらしかったです。大変思い出に残るツアーとなりました。また機会があったら次回も参加させていただきます。
Thank you very much for participating in our tour the other day.
The sea of clouds visible below is truly enchanting, isn't it?
We are honored to have assisted in creating memories for you.
If you have the opportunity, please consider using our tours again.
All of our staff are sincerely looking forward to your next visit.
Nature School
Naomi
先日は弊社のツアーにご参加いただきまして誠にありがとうございました。
眼下に見える雲海、幻想的ですよね。
お客様の思い出のお手伝いをさせて頂き、ガイドも光栄かと思います。
また機会がございましたら、是非弊社のツアーをご利用くださいませ。
スタッフ一同心よりお待ちしております。
ネイチャースクール
ナオミ
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Couples |
| Posted on: | 2014/08/30 |
| Activity Date: | 2014/08/23 |
Reviewed by: 骨休め
I took a 4-night, 6-day trip to the Big Island of Hawaii, and this time I booked the Mauna Kea summit sunset tour with two different companies. The weather was different, and naturally, the guides were different as well, allowing us to enjoy each of their unique personalities. Both sunset and stargazing experiences were satisfying tours from both companies.
This time, we had two vehicles for the summit and stargazing; one vehicle had a telescope while the other handled meals. At the Onizuka Center, we were even allowed to have seconds on the miso soup, and it was great that they provided over-pants and other rentals, reducing the amount of luggage we had to bring.
Participants from both vehicles gathered at the parking lot near the summit to gaze at the stars, listen to explanations about constellations, and we were shown Saturn's rings through the telescope. Every time we looked, we joked about whether it was a sticker! We also took commemorative photos against the starry backdrop, and while waiting for our turn at the telescope, we enjoyed cookies and warm drinks, making the time fly by without any boredom.
As expected from a renowned guide, it was a fun tour that kept us engaged throughout.
As a side note, bringing a small light with red cellophane can help reduce worries about footing during boarding, parking lot steps, etc. Also, the summit's basic restroom is quite dark after sunset!
4泊6日ハワイ島のみ旅行、マウナケア山頂サンセットツアーを今回は他社さんと2回入れました。天候が違いガイドさんも当然違いそれぞれの個性を楽しませて頂きました。サンセットと満天の星々星空観察の結果は両社満足できる良いツアーでした。今回も2台で山頂と星空観察、一台が望遠鏡もう一台が食事他の担当のようでオニズカセンターではお味噌汁のお代わりもOK、オーバーパンツ他貸し出しで持参する荷物が減るのはありがたかったです。2台参加者一緒に山頂付近の駐車場で星空を眺め星座などの説明を聞き望遠鏡で土星の輪っかを見せて頂き何度見てもシール?かと笑ながら、お話を聞かせて頂きました。そして星空をバックに記念撮影、望遠鏡他順番待ち中にクッキーや温かい飲み物を頂き退屈することなくあっという間に時間が過ぎてしまいました。さすが名物ガイドさんの案内、飽きること無い楽しいツアーでした。
蛇足ですが赤色セロファン張ったスモールライト等持って行くと乗降や駐車場の段差等足下心配減って良いですよ。と、山頂簡易トイレ日没後は暗いです〜。
Thank you very much for participating in our tour the other day.
I see that you climbed Mauna Kea twice this time.
We are very pleased that you were satisfied, and our guide is also very happy.
Thank you for your suggestion regarding the lights; we would definitely like to take that into consideration.
If you have the opportunity, please do come back to the Big Island.
All of our staff are sincerely looking forward to your visit.
Nature School
Naomi
先日は弊社のツアーにご参加いただきまして誠にありがとうございました。
今回はマウナケアに2回登られたのですね。
お客様に満足して頂いて、ガイドも大変喜んでおります。
ライトのご提案、ありがとうございました。是非参考にさせて頂きたいと思います。
また機会がございましたら、是非ハワイ島にお越しくださいませ。
スタッフ一同心よりお待ちしております。
ネイチャースクール
ナオミ
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Couples |
| Posted on: | 2014/08/30 |
| Activity Date: | 2014/08/26 |
Reviewed by: ハマー
I was extremely nervous for my first skydiving experience. However, waiting for me upon arrival was a very cheerful instructor who kept me laughing the whole time, and then there was Sesame, who appeared with great enthusiasm. Before I knew it, I was on Sesame, heading up into the sky.
I encourage you to experience it for yourself. It takes a little time to get there, but the excitement after doing it is definitely worth it!
初のスカイダイビングで、ど緊張だったわたし。
でも、到着した私を待っていたのは、とてもにこやかな笑顔で終始笑かしてくれたインストラクターの方、そしてさっそうと現れたセサミ。「のってのって!」とあっという間にセサミに乗り込み、上空へ。
その後の体験はぜひご自身でどうぞ。
行くまでの時間は少しかかりますが、やった後の感動は要チェックです!
| Rating: | |
|---|---|
| Packages: | 高度4267メートル 9時開始プラン |
| Attended as: | Families |
| Posted on: | 2014/08/29 |
| Activity Date: | 2014/08/26 |
Reviewed by: sada
We were able to reach the meeting point smoothly by rental car. As expected, we were the only Japanese couple there. During the ride in the Jeep, we had a brief introduction and it was fun to chat in broken Japanese. There was a guide as we walked to the waterway. We just floated down the waterway on large tubes, but there was a tunnel along the way where we turned on our helmet lights and floated through. While it wasn't thrilling, it was enjoyable to just float along with the current, which was a unique experience.
集合場所まではレンタカーですんなり行けました。
やはり、日本人は私達夫婦だけでした。ジープで移動中自己紹介的なことがありカタコトで話楽しかったです。水路に行くまで歩いてガイドもありました。大きなチューブに乗りぷかぷかと水路を浮いて下るだけですが、途中トンネルがありヘルメットのライトをつけて浮いていきました。スリル的なことはないですが、ぷかぷかと流れに任せるのも変わっていて、楽しかったです。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2014/08/28 |
| Activity Date: | 2014/05/21 |
Reviewed by: Shannon & Bryce
Wow, we had the best time flying with Sandy and felt comfortable the entire time! The view from above is amazing and being in a helicopter is a "must" experience... And this is coming from someone afraid of flying! Great to see the Sacred Waterfall up close, the USS Arizona under water with the oil leak drifting off was unique, and just the mountains and valleys and ocean views are all beyond beautiful! I'd do it again...
| Rating: | |
|---|---|
| Packages: | Doors-On Flight [40 mins] |
| Attended as: | Families |
| Posted on: | 2014/08/28 |
| Activity Date: | 2014/08/25 |
Reviewed by: ハレイワ乗馬
We all had a great time as a family. During the horseback riding, several staff members accompanied us and provided solid support for the children, which made us feel secure, and we were satisfied with the ample riding time. Additionally, we stopped by a few shopping spots recommended by our guide, where we were able to purchase some great deals. Even during the car ride, we had various conversations and were never bored. However, it would have been nice if they had spoken a bit more slowly. If I have the chance to go to Hawaii again, I would love to participate once more.
家族みんなで楽しめました。乗馬ではスタッフが何人か付き、子供をしっかりサポートしてくださったので、安心でしたし、乗馬時間もたっぷりで満足出来ました。また、ガイドさんおすすめのショッピングスポットに数か所寄っていただき、お買い得な品々を購入することが出来ました。車中でも、色々なお話をしてくださり退屈しませんでした。ただ、もう少しゆっくり話してくださった方が良かったかな。ハワイに行くことがあれば、また参加したいです。
| Rating: | |
|---|---|
| Packages: | 海辺乗馬付きプラン |
| Attended as: | Families |
| Posted on: | 2014/08/26 |
| Activity Date: | 2014/08/18 |
Reviewed by: こばやし
We participated in the tour as a couple. We were moved by the starry sky and the sunset! There was a zone where we couldn't sleep due to altitude sickness prevention, but the guide engaged us with interesting stories and played songs related to the stars (we arrived at our destination while listening to familiar tunes). They were considerate at every turn. At the summit, I didn't feel cold thanks to the gear we were provided. Thank you very much!
夫婦でツアーに参加させていただきました。星空とサンセットには感動しました!高山病対策で途中から寝てはいけないゾーンがあったのですが、おもしろいお話で話しかけてくださったり、星に関する曲をかけてくださったり(なじみの曲で聴いている間に目的場所に着きました)、都度都度配慮してくださいました。頂上は、貸していただいたウェアで寒さは感じなかったです。本当にありがとうございました!
Thank you very much for participating in the tour the other day.
We are glad you enjoyed Mauna Kea, a world apart from Hawaii.
Our guides work hard to ensure that our guests take home wonderful memories.
If you have another opportunity, please consider using our tours again.
All of our staff are sincerely looking forward to your next visit.
Nature School
Naomi
先日はツアーのご参加誠にありがとうございました。
ハワイとは思えない、別世界のマウナケア、お楽しみ頂けて嬉しいです。
訪れてくださったお客様が素敵な思い出をお持ち帰りいただけるようガイドも頑張っております。
また機会がございましたら、是非弊社のツアーをご利用くださいませ。
スタッフ一同心よりお待ち申しております。
ネイチャースクール
ナオミ
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Couples |
| Posted on: | 2014/08/26 |
| Activity Date: | 2014/08/23 |
Reviewed by: Mother of 2
This was awsome! We had such a great experience and being with pirates in the ocean and firing at other boats was the best. The kids said it was the best time ever! I agree 110 percent! Loved it!!!!! The crew stayed in character the entire time. Very friendly.
| Rating: | |
|---|---|
| Attended as: | Families with Young Children |
| Posted on: | 2014/08/25 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in our tour.
Our guide, Yo, is the youngest, but he is very reliable, polite, and attentive.
The stars you see at Mauna Kea are truly wonderful, aren't they? Please join us for a different tour next time.
All of our staff are looking forward to welcoming you again.
Tomoe
弊社のツアーにご参加いただきまして誠にありがとうございました。
ガイドのヨウは最年少なのですがしっかり者で、とても丁寧で気配りの出来るガイドです。
マウナケアで見る星は本当にステキですよね。次回はまた違うツアーにご参加くださいませ。
スタッフ一同心よりお待ちしております。
トモエ