Reviewed by: yuma
It was an interactive show, so the performance itself was short, but I enjoyed the atmosphere. The food was fairly good as well. They made the drink I wanted (highball) when I asked for it. There weren't any noisy customers. I was staying at the Kamehameha, but I was glad I walked over here to experience a closer ocean vibe. Also, I arrived just in time and, although I had to wait a little, I was able to secure a seat relatively close to the stage.
参加型のショーなので、鑑賞するショー自体は短いですが、
雰囲気は楽しめました。ご飯もまぁまぁおいしかったです。
お酒も欲しいもの(ハイボール)を言えば作ってくれました。
お客さんも騒がしい人たちはいませんでした。
カメハメハに滞在していましたが、
より海に近い雰囲気を味わいたかったので、こちらまで歩いてきて良かったです。
また、時間ぎりぎりに行き、少し並んだものの、割と舞台に近い席は確保できました。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2017/05/04 |
| Activity Date: | 2017/04/10 |
Reviewed by: yuma
I was very excited to meet many dolphins and see them up close. The guide was young but very calm and kind, which helped me relax. I highly recommend it!
たくさんのイルカに会え、間近に見ることができ、とても興奮しました。
ガイドの方も若い方ですが、とても穏やかな優しい方で、
リラックスできました。お勧めです!
| Rating: | |
|---|---|
| Packages: | 現地集合プラン |
| Attended as: | Couples |
| Posted on: | 2017/05/04 |
| Activity Date: | 2017/04/10 |
Reviewed by: yuma
I participated in the afternoon tour, but it ended up being just kayaking around Keauhou Bay and snorkeling only within the bay, leaving us with quite a bit of extra time. There was no explanation provided on-site, so when I returned to Japan, I inquired about why we didn't go to Keauhou Bay. I understand the reason related to the weather (it was indeed quite choppy and cold), but I found it a bit questionable to mention our physical fitness and kayaking skills as issues. Do they change the route if there are beginners? At the very least, if there had been some explanation on-site, I would have felt a bit more satisfied, but I was a little disappointed this time.
午後ツアーに参加しましたが、
ケアウホウ湾付近のカヤックと、
ケアウホウ湾内だけのシュノーケルで終わってしまい、
時間が大分余ってしまいました。
現地では何の説明も無いまま終わってしまったので、
日本に帰ってきてからクアモオ湾まで行かなかった理由を伺いました。
天候のせい(確かに波が高く、寒かったです)という理由は分かりますが、
私たちの体力やカヤック技術の問題にまで言及するのはちょっと疑問でした。
初心者の人がいるとルートを変えるのでしょうか?
せめて現地で何らかの説明があればもう少し納得がいくのですが、
今回は少しがっかりしました。
| Rating: | |
|---|---|
| Packages: | 午後プラン(2018/12/31まで) |
| Attended as: | Couples |
| Posted on: | 2017/05/04 |
| Activity Date: | 2017/04/09 |
Reviewed by: yuma
It's a special experience where you can feel the grandeur of the Big Island, including the appearance of the volcano, the flow of magma into the ocean, the townscape of Hilo, and the waterfalls in the valley. It's an experience that money can't buy. I highly recommend it! Although I wasn't a Japanese pilot, I could somewhat understand what was being said through the words.
火山の様子やマグマの海への流出、
ヒロの町並み、渓谷内の滝が流れる様子、
とにかくハワイ島の雄大さを感じることができるスペシャルな体験です。
お金じゃ買えない経験です。お勧めします!!
なお、日本語パイロットではなかったですが、
単語でなんとなく言っていることは分かりました。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2017/05/04 |
| Activity Date: | 2017/04/09 |
Reviewed by: もりべ
I had very little experience swimming before, and it was my first time snorkeling, so I was quite anxious. However, I am grateful to our guide, Daisuke, for easing my nerves. Since we were looking for wild dolphins, there was no guarantee we would see them, but it seemed like he was using his experienced intuition to search for them. Normally, it takes about an hour to find them, but in our case, we encountered them just one minute after departure and were able to swim with them for a long time.
これまで泳ぎをあまりしたことがなく、シュノーケリングも初めてでとても不安でしたが、ガイドの大輔さんが緊張を柔らげてくださって感謝です。野性のイルカなので、必ず会える保証はないとのことですが、経験豊富な勘?でイルカを探していただいているようで、普段1時間ぐらいは船を走らせるところ、私達の時は、出航わずか1分で遭遇し、長い時間一緒に泳ぐことが出来ました。
| Rating: | |
|---|---|
| Packages: | 送迎付きプラン |
| Attended as: | Couples |
| Posted on: | 2017/05/04 |
| Activity Date: | 2017/04/28 |
Reviewed by: もりべ
We enjoyed a lively atmosphere with a live band and beautiful sunset, followed by an abundance of Polynesian dance performances. The final fire dance is a must-see.
生バンドの演奏で雰囲気を盛りあげ、美しい夕陽を眺めたころより、盛りだくさんのポリネシアンダンスを楽しめました。最後のファイヤーダンスは必見です。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2017/05/04 |
| Activity Date: | 2017/04/26 |
Reviewed by: ロッキー最高!
I participated last September, and thanks to the experienced guide, I was able to encounter pods of dolphins multiple times, creating the best memories. I definitely want to join again when I go to the Big Island! I highly recommend it!
昨年の9月に参加しましたが、経験豊富なガイドさんのおかげで何度もイルカの群れに遭遇することができ、最高の思い出になりました。
またハワイ島に行った際はぜひ参加したいです!
おすすめです!!
| Rating: | |
|---|---|
| Packages: | 無料特典付き!送迎付きプラン |
| Attended as: | Families |
| Posted on: | 2017/05/02 |
| Activity Date: | 2016/09/28 |
Reviewed by: モカちゃん
I have participated in snorkeling tours on all the islands in Hawaii, but this spot on the Big Island has the most coral and plenty of fish—it's truly a wonderful place! This is my third time, and I'm always very satisfied. The price is a bit high, but the boat is clean, the lunch is delicious, and it's very comfortable. There are various activities on the Big Island, but I definitely want to experience snorkeling in the ocean. I really recommend it! My 82-year-old father didn't go into the water, but he enjoyed just looking at the beautiful sea like he was on a cruise. I will definitely come back again.
ハワイでは全ての島でシュノーケリングツアーに参加してますが、
ハワイ島のここが1番珊瑚が多く魚もたくさんいて本当に素敵なスポットです♪
今回三回目ですがいつも大満足です。
ちょっと金額は高いですが、ボートもキレイだしランチも美味しいし
とても快適
ハワイ島は色んなアクティビティあるけどやっぱり海でシュノーケリングも体験しで欲しいです。ほんとにオススメ
82歳の父は海には入らないけどクルーズ気分でキレイな海を眺めているだけで楽しめました。
またリピートします
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2017/05/01 |
| Activity Date: | 2016/12/08 |
Reviewed by: J McQuitty
Was a wonderful tour and would advise others to do this!
| Rating: | |
|---|---|
| Packages: | Doors-On Flight [45 mins] |
| Attended as: | Families |
| Posted on: | 2017/04/30 |
| Activity Date: | 2017/04/25 |
Reviewed by: toko
The manta ray approached with incredible power, opening its large mouth, and I was surprised at how much more impressive it was than I had imagined. Our guide, Musashi, reassured us by saying, "Manta rays like plankton and are not interested in humans, so they won't eat you. They come to feed while upside down." This made it easy for me to swim without worry. While trying to stay still and "float," two manta rays crossed right in front of me, and their fins almost touched my body, making me move my legs out of the way. I was so thrilled that I had a dream for the first time in years that night. Since it was getting cold, I was glad I brought a windbreaker and a towel. I thought it would have been nice to bring an underwater camera if I could have used one hand. Later, I received the graduation photos, which became a wonderful memory.
とにかくすごい迫力でマンタが近寄ってきて大きな口を開け、想像以上だったので初めは驚きました。ガイドのムサシさんが、「マンタはプランクトンが好きで人間には興味がないから食べられることはない。ひっくり返って餌を食べに来ますよ。」と教えてくれたので安心して泳ぐことができました。なるべく体を動かさずに「ふし浮き」をしていたら2匹が一緒に私の前で交差してひれが体に触れそうになり足をよけたほどでした。とにかく大感激で夜に何年かぶりに、夢を見ました。寒くなるとのことで、ウインドブレイカーとタオルを持参していたので良かったです。片手が使えるなら、水中カメラを持参しておけばよかったかなあと思いました。後で、卒業写真を送っていただき思い出になりました。
ALOHA!! Thank you for participating in Manta University! I hope you were able to experience the power of the manta rays up close. Please come visit us again when you're in Hawaii Island! MAHALO!!
ALOHA!! この度はマンタ大学にご参加頂きありがとうございました! マンタの迫力を身近で体験していただけたのであれば幸いです♪ また是非、ハワイ島に来られた際には遊びにいらしてくださいね! MAHALO!!
| Rating: | |
|---|---|
| Packages: | 現地集合プラン(2018年3月31日までのご参加) |
| Attended as: | Friends |
| Posted on: | 2017/04/30 |
| Activity Date: | 2017/04/23 |
Reviewed by: Ewing
This was the high point of our 10 days in Kona. The boat was well kept, the staff was extremely friendly, helpful and professional. The entertainment was top notch. The food was some of the best in Kona. I wish I had time to do it again.
| Rating: | |
|---|---|
| Packages: | Dinner Cruise |
| Attended as: | Couples |
| Posted on: | 2017/04/30 |
| Activity Date: | 2017/04/27 |
Reviewed by: Lori Johnston
My husband and I went snorkeling and it was amazing! We saw Captain Cook monument and snorkled the most beautiful part of Hawaii. The boat tour was so much fun, we saw so many dolphins. Our boat driver and helper were super friendly. This is a must! Don't second guess just book it...your adventure begins here!
| Rating: | |
|---|---|
| Packages: | 3-hour Captain Cook Cruise (1 Snorkel Stop) |
| Attended as: | Couples |
| Posted on: | 2017/04/29 |
| Activity Date: | 2017/04/06 |
Reviewed by: Krista Gray
We chose the morning Kayak tour, it was a bit of a walk to get to the dock but were greeted warmly by Hauoli, our guide, and Ben. We stowed our valuables in their lock box and paddled out into Keauhou Bay and out into the ocean past the Sheraton Hotel, the Lekeleke/Kuamo'o sacred burial grounds, and the End of the World burial grounds which is a great tourist spot too. We got to the Sea Cave but because the swells were too high and dangerous that day, we admired them from outside. Our guide, Hauoli, made our tour so much fun. He regaled us with the history and attractions of the area, and being a local, was very knowledgeable and interesting. We did not stay for snorkeling or cliff jumping but thoroughly enjoyed our time kayaking.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2017/04/28 |
| Activity Date: | 2017/04/23 |
Reviewed by: ララかお
Swimming with a pod of wild dolphins multiple times became the best memory for our entire family on the Big Island. It felt like I was part of the pod. I've heard that swimming with wild dolphins might soon be prohibited, so please make sure to go soon!
野生のイルカの群れと何度も一緒に泳ぐことが出来て家族全員一致でハワイ島で一番の思い出になりました。まるで自分が群れの一員の様な気分でした。もうすぐ野生のイルカと泳ぐ事が禁止になるかもとの事で是非お早目に行って下さい!
| Rating: | |
|---|---|
| Packages: | 現地集合プラン |
| Attended as: | Families |
| Posted on: | 2017/04/24 |
| Activity Date: | 2017/03/28 |
Reviewed by: アッコ
The weather was great and it was absolutely wonderful. The hiking trails were well-maintained, so you can walk in jogging shoes. The dad from the American family who joined the tour was wearing flip-flops, but he was able to walk without any issues. (≧▽≦)
Insect repellent, sunscreen, water, and even towels and bags were available for rent.
Above all, having lunch on the grass with the backdrop of the Porn Valley after the hike made me very happy! !(^^)!
お天気も良くとても最高でした。ハイキングも道がちゃんと整備されておりジョギングシューズで歩けます。一緒にツワーに参加されたアメリカ人の家族のパパはビーチサンダルでしたが問題なく歩けていました。(≧▽≦)
虫よけや日焼け止めクリーム、水もバスタオルにかばんなどもレンタル可能でした。
何よりハイキング後のランチが芝生の上でポルノ渓谷をバックに食べてとても幸せでした
!(^^)!
| Rating: | |
|---|---|
| Packages: | ワイコロア地区送迎 |
| Attended as: | Families |
| Posted on: | 2017/04/22 |
| Activity Date: | 2017/03/29 |
Reviewed by: Arun
My wife and I had a great time doing our first ever zipline here at Akaka falls. The crew were very nice and ensured we were careful and had fun.
| Rating: | |
|---|---|
| Packages: | Zipline Tour (7-Line Course) |
| Attended as: | Couples |
| Posted on: | 2017/04/21 |
| Activity Date: | 2017/04/17 |
Reviewed by: Josh Mishkin
This was our second trip snorkeling with Tim. This time we brought my wife's family (from Miami). They absolutely loved it, and we can't thank Tim and crew enough for making it, yet again, a once in a lifetime experience for our family.
You guys rock!!!
We are so glad to hear you had a once in a lifetime experience. Thank you for sharing your experience. Aloha and please don't forget us on your return to Hawaii!!!
| Rating: | |
|---|---|
| Packages: | Moonlight Cruise & Evening Manta Snorkel Tour [2 hours] |
| Attended as: | Families |
| Posted on: | 2017/04/17 |
| Activity Date: | 2017/04/14 |
Reviewed by: Dr Clarence
Trevor and Captain Jesse James were incredible. We were in Hawaii for 7 day with 3 days in Hilo and 4 days in Kona and this 3 hour trip is what my three sons remember the most. Highly recommend!
Aloha, thank you for having joined our tour the other day! We're so glad that your children enjoyed it very much. Please join us again! Big mahalo!
| Rating: | |
|---|---|
| Packages: | Dolphin Swim & Snorkel (No Transportation) (until 2018/03/31) |
| Attended as: | Families with Young Children |
| Posted on: | 2017/04/17 |
| Activity Date: | 2017/04/14 |
Reviewed by: Pam
Mike and Deanna were our guides this afternoon. They were quick but thorough in equipping everyone and explaining what to expect. The snorkeling was amazing. Though the wind picked up more than expected, they skillfully guided us back across the bay. Great experience that was enhanced by Mike's tales of the history of the bay.
| Rating: | |
|---|---|
| Packages: | Afternoon Tour |
| Attended as: | Couples |
| Posted on: | 2017/04/17 |
| Activity Date: | 2017/04/10 |
Reviewed by: Lorne
Good excursion. Nice boat, pleasant staff, good refreshments and we saw whales!
| Rating: | |
|---|---|
| Packages: | [09:30 AM] Whale Watch Cruise from Kawaihae Harbor |
| Attended as: | Families |
| Posted on: | 2017/04/15 |
| Activity Date: | 2017/03/22 |
Reviewed by: つるちゃん
The cost was $100, and at first, I thought it was a bit expensive, but $100 is about 11,000 yen. Considering that you get to see a live traditional luau and Hawaiian show up close, along with an all-you-can-eat meal and drinks, it’s quite reasonable. There were hardly any Japanese people around, and everyone spoke only English. I was a bit anxious, but it was fun, and by the end, I was shouting in Hawaiian along with the host. After the luau, I took pictures with the dancers on stage. I even got a tattoo stamp on my arm, just like the Hawaiians (it was water-based ink, so it came off quickly afterward). It was so much fun!
費用が100ドルで、最初はちょっと高いかなと思いましたが、100ドルって11,000円ですよね。生の伝統ルアウ&ハワイアンショーを間近に見て、おいしい食事とドリンクは食べ放題、飲み放題だったら、充分リーズナブルでしょう。ほとんど日本人が居ない中で、廻りは英語のみ。不安に固まりでしたが、楽しくて、終わりには司会者の声に合わせてハワイ語の叫び声を上げていました。ルアウ後、舞台で踊ったダンサー達と写真を撮りました。腕にはハワイ人と同じ入れ墨をスタンプ(水性インクなので後ですぐに落ちました)してもらいました。楽しかったなー。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2017/04/15 |
| Activity Date: | 2017/04/11 |
Reviewed by: Curtis & Laura
Pilot was an excellent "stick" and well informed. Catered to our ooohh and ahhhhs. One of best experiences ever.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2017/04/13 |
| Activity Date: | 2017/04/07 |
Reviewed by: jkona
Did not see any whales but did see spinner dolphins. Got gift certificate to come back.
| Rating: | |
|---|---|
| Packages: | [09:30 AM] Whale Watch Cruise from Kawaihae Harbor |
| Attended as: | Families |
| Posted on: | 2017/04/10 |
| Activity Date: | 2017/04/07 |
Reviewed by: Harriet
We went as a family of four with two girls, 10 and 8,neither of whom had ever snorkelled. (but both had kayaked). We did the afternoon tour and were really lucky to see the spinner dolphins on the way to and from the snorkeling. The ethos of the tour was amazing. Once spotted, we stopped paddling and let them come to us, no chasing, no interference and Deanna and her colleague (sorry, forgot his name), clearly care so much about the reef and local wildlife, very much respecting it and observing rather than chasing it down. Once on the reef they showed us local plants, and got all our goggles ready for snorkeling. As my kids hadn't snorkelled before they were botha bit scared, but Deanna was super helpful, and got in with them. Once they looked down they were off, and didn't want to come in. Snacks and drinks were provided, as was a history of the Captain Cook monument. Would highly highly recommend.... No guarantees you will get dolphins, but incredibly safe and clear snorkeling, best I have seen and clearly run by people who care most about maintaining the reef and wildlife for future generations.
| Rating: | |
|---|---|
| Packages: | Afternoon Tour |
| Attended as: | Families |
| Posted on: | 2017/04/10 |
| Activity Date: | 2017/04/07 |
Reviewed by: みどり
We participated as a three-generation group, from ages 9 to 60s.
There were plenty of boots, helmets, and jackets available, and everyone borrowed them.
The explanations were in English, but the instructor spoke very clearly, making it easy to understand, and they spoke slowly enough that I could convey the information to the children as well. They also engaged with us during the ride, and when the horses didn’t listen, the staff at the front and back of the line helped out. As a beginner, I felt safe and had a great time.
It took just under an hour for all participants to get equipped and mount the horses, but after that, we rode for about 1 hour and 40 minutes, going up hills and visiting a cattle pasture. We finished around noon after the morning gathering.
The children seemed to have a lot of fun and are already talking about "next time being 2 and a half hours!"
9歳から60代まで三世代で参加しました。
ブーツやヘルメット、上着はたくさん用意されており、全員お借りしました。
英語での説明ですが、とてもはっきり話してくれるのでよくわかりましたし、ゆっくりなので同時に子供達にも伝えることができました。
途中もいろいろと話しかけてくれて、馬が言うことをきかないときは列の前後にいるスタッフが手助けしてくれます。
初心者でしたが安心して楽しめました。
参加者全員の装備から馬に乗るまでに1時間弱かかりましたが、それから丘を上ったり牛の放牧場にお邪魔したり、牧場内をぐるりと1時間40分くらい乗馬。
朝の集合で終わったのは正午でした。
子供達もとても楽しかったようで「次は2時間半!」と話しています。
| Rating: | |
|---|---|
| Packages: | 1.5時間プラン |
| Attended as: | Families |
| Posted on: | 2017/04/09 |
| Activity Date: | 2017/03/29 |
Reviewed by: Lori
Really great flight with amazing views of the volcano. Coleen was a superb pilot and great guide. We got some terrific views of the caldera and where the flow meets the sea. Well worth the money- a once in a lifetime experience.
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2017/04/09 |
| Activity Date: | 2017/04/05 |
Reviewed by: taromama
This time there was only an English guide, so I participated in English, but everyone was American... and the guide spoke entirely in English, as expected.
Please be careful, everyone. It's really cold. The down coat provided is thin and not warm at all. It's essential to wear something warm like a fleece underneath. Also, I think it's better not to expect too much from dinner, haha. The guide did their best to explain everything.
Good luck!
今回は英語ガイドしかなくて、英語に参加しましたがやはり全員アメリカ人でした・・・そしてガイドも全部英語でした。当然ですが。
皆さん気を付けてください。本当に寒いです。貸出されたダウンコートがペラペラで、全然暖かくないのです。ご自分でフリースなど暖かいものを中に着ること必須です。それに夕飯はあまり期待しない方がよいと思われます笑 ガイドさんは一生懸命説明してくださいました
Good Luck !
| Rating: | |
|---|---|
| Packages: | ワイコロア地区プラン(2015年12月31日まで) |
| Attended as: | Couples |
| Posted on: | 2017/04/09 |
| Activity Date: | 2014/09/01 |
Reviewed by: ふじひで
I was guided to the front row with the use of a premium seat. However, to get a good seat even within that category, it's necessary to arrive early and line up, as the front row is guaranteed but the specific position is first come, first served.
The content of the show is a very typical Hawaiian show. I've seen many shows of this kind, but I think the quality of the dancers is quite high.
The unlimited cocktails and soft drinks are also a big plus. (Many places only offer the first drink for free.) Moreover, the staff is always attentive, making it easy to get refills, so for those who can drink, this is a significant advantage. (The quality of the table service may vary, though.)
プレミアムシート利用で最前列に案内された。が、そのカテゴリーの中でも良い席にしてもらうには、プレミアムでも早めに行って並んでおくことが必要。(前方は約束されているが、その中での位置は早い者勝ちなので)
ショーの内容はとてもとても一般的なハワイアンショー。この手のショーは何本も観てきたが、ダンサーのクオリティは高い方だと思う。
カクテル、ソフトドリンク飲み放題と言うのもポイントが高い。(無料は一杯目だけなんてのも多いので)
しかも係が常に目を配ってくれるので、お代わりもしやすいので、飲める人はポイントが高い。(テーブルの係の良し悪しもあるかもしれないが)
| Rating: | |
|---|---|
| Packages: | プレミアムシート |
| Attended as: | Families |
| Posted on: | 2017/04/08 |
| Activity Date: | 2017/03/26 |
Reviewed by: Eldin P
We are family of four and did two tandem kayaks, guides were great and friendly. Also very knowledgeable with safety first in mind. Loved the snorkeling part once got to our tie off spot. I would definitely recommend booking with these guys.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2017/04/07 |
| Activity Date: | 2017/04/04 |
Reviewed by: Sue Fraser
Neither my husband nor I had been parasailing before, but opted for the 1,200ft option because we wanted to get the most from the experience. It was so much fun! I though I'd be a little afraid, but after watching the other folks ahead of us (We were one of two parties on the boat), it didn't seem scary at all. Once we got up the view took our breath away so there was no room for fear. We dipped our feet in the water at the end, and wished the ride could've have been longer than the 15-20 minutes. The crew was great and very patient with my seasickness at the end.
| Rating: | |
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| Packages: | Out of this World Ride [1,200ft] |
| Attended as: | Couples |
| Posted on: | 2017/04/06 |
| Activity Date: | 2017/03/29 |
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Reply from activity provider
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Thank you very much for participating in the tour. However, I sincerely apologize that we were unable to provide satisfactory service due to insufficient explanations from our staff on the day of the event.
I have confirmed the situation with the local operating company. As you mentioned, the afternoon plan typically involves kayaking to Kuamo'o Bay for snorkeling, but on that day, due to high waves and safety considerations, the route was changed. Additionally, we received reports that the briefing took longer than usual, which resulted in not having enough time to guide you to Kuamo'o Bay. I am truly sorry that the changes to the route were not properly explained before the tour ended. I have strongly advised the operating company to ensure that customers are thoroughly informed of any changes to the tour content.
We take your feedback seriously and, together with the operating company, will strive to improve our services in the future. Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、当日のスタッフの説明不足により、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
当日の状況を現地催行会社に確認させていただきました。ご参加いただいた午後プランではおっしゃる通り、通常クアモオ湾までカヤックで移動し、シュノーケリングを行うスケジュールですが、当日は波も高く、安全面を考慮し、ルートを変更させていただいたとのことでした。また、当日は通常よりもブリーフィングにお時間をいただいたこともあり、クアモオ湾までご案内する時間もとれなかったと報告を受けております。ルート変更の説明がしっかりとされないまま、ツアーが終了してしまい、誠に申し訳ございませんでした。催行会社にはツアー内容に変更があった際はお客様にしっかりご説明するよう厳重注意させていただきました。
お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム