Reviewed by: Whitney
What an amazing trip! you will not be disappointed! Diane picked us up at our Condominium and we picked up other passengers and went to have a continental breakfast. While at the home base, they give you extra layers of coats, ear muffs, and gloves to wear. We were prepared and had our heavy winter coats, but took these extra provisions just in case. I was so glad that we did! It was awesome to layer up as it is very cold before sunrise at the top and you do stand out in the cold as the sun begins its ascent.
One of the other guides or park rangers performed a chant as the sun rose which was very special.
Our Guide Diane was really great! So cheerful and personable the entire time. She drove safely up and down the mountain (we were SO glad we chose to do the tour instead of attempting to drive it ourselves). Diane peppered the journey with insightful facts and history. We learned so much about the history of Maui, culture of Hawaii, indigenous and protected species, and so much more! Truly a joy!
After sunrise, we also went up to the Summit, then stopped at several places on the way back down the mountain for sight seeing before heading to Breakfast. The Hot Chocolate was the best I have ever had! Great food!
Could not be more thrilled with this tour! Highly recommended
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour - South Maui Hotels Pick-up (Kihei, Wailea, Makena) |
| Attended as: | Families |
| Posted on: | 2018/03/07 |
| Activity Date: | 2018/03/06 |
Reviewed by: fumio
I prefer traditional hula (kahiko), and although there were luau shows at the hotel where I stayed, most of them were Polynesian shows. That's why I deliberately chose this "Traditional Luau & Hula Hawaiian Show - Old Lahaina Luau." As I expected, the show featured a lot of traditional hula (kahiko), and I was satisfied. Those who prefer fire dancing may not be as pleased. The meal was served buffet-style, with dishes generously plated according to the order of each group's seating. The drinks were all-you-can-drink, and the poke was very delicious. I also requested through Veltra to have a "floor seating" arrangement in advance. Cushions were provided, so there was no need for additional mats. Moreover, since we were in the front row, taking photos and videos was perfect without anyone's head getting in the way. I recommend requesting front row seating. There is parking available, but I parked at the Lahaina Cannery Mall parking lot on the opposite side, which was spacious and, of course, free. I highly recommend it!
私は古典フラ(カヒコ)が好みで宿泊ホテル先でもルアウショーはあったのですがルアウショーの多くはポリネシアンショーの為敢えてこの「伝統ルアウ&フラ ハワイアンショー オールド・ラハイナ・ルアウ」を選びました。思った通りショーの内容は、古典フラ(カヒコ)が多く、満足しました。ファイアダンスが好みの人は満足しないかも知れません。食事も席毎グループの順番でビュフェスタイルでお皿にしっかり盛り付けしました。ドリンクも飲み放題でポキがとっても美味しかったです。席もあらかじめveltraさんに依頼し”床に座る席”にしてもらいました。座布団が用意されていましたので敷物は不要でした。しかも最前席でしたので写真・ビデオ撮影も人の頭も邪魔にならずバッチリでした。最前列を依頼する事をお薦めします。駐車場はありますが反対側のラハイナキャネリー・モールの駐車場が広くこちらに駐車しました。無論無料でした.....是非お勧めします。
| Rating: | |
|---|---|
| Packages: | お座敷席 |
| Attended as: | Couples |
| Posted on: | 2018/02/28 |
| Activity Date: | 2018/02/19 |
Reviewed by: Curtis Walker Sr
We had a great time on the tour.
Our tour guide Judy was very knowledgeable regarding the locations we visited.
She added humor to the entire trip which made the tour seem very personal for everyone involved.
Mahalo
Curtis Walker Sr
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2018/02/24 |
| Activity Date: | 2018/02/01 |
Reviewed by: Deb I
Wake up early, super early, for the most amazing sunrise you’ll see, if you are an adventurer. It’s cold up there, super cold so prepare for that. Before sunrise, marvel at the stars. They’re so cold you can touch them. Gloves, hats and warm coats needed, but its soooooo worth it!! The sunrise is spectacular! And once it comes up, the crater is like nothing you’ve ever seen. Turn to your right and look up at the science stations there also. You’ll want to stay!
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Couples |
| Posted on: | 2018/02/24 |
| Activity Date: | 2018/01/30 |
Reviewed by: Denise
I went to see the show with my husband on our honeymoon. The show was great. The food was a little dry but not too bad. We enjoyed the night out and it was definitely a great experience.
| Rating: | |
|---|---|
| Packages: | General Seating Package |
| Attended as: | Couples |
| Posted on: | 2018/02/22 |
| Activity Date: | 2018/02/19 |
Reviewed by: Jennifer Kiser
I really can't say enough good things about our tour guide Henry; he was the best! He was very knowledgeable and funny. He even took some amazing pictures of us once we got to the top. One of the best memories of our trip was this tour. If you are planning a trip to Maui, I recommend doing the sunset tour.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2018/02/17 |
| Activity Date: | 2018/01/26 |
Reviewed by: Tony and Nellie
We have been to several luaus on our many trips to Maui and this one is by far the best !! Food, entertainment, view.....everything was just perfect !! Would definitely recommend this activity if you are looking for a truly authentic luau. You won't be disappointed.
| Rating: | |
|---|---|
| Packages: | Table and Chair Seating |
| Attended as: | Friends |
| Posted on: | 2018/02/15 |
| Activity Date: | 2017/03/19 |
Reviewed by: 新太郎
I participated alone and was a bit anxious about not being able to speak English, but I really wanted to see the sunrise, so I joined the tour. I initially considered renting a car, but it was definitely the right choice to go with the tour. Just not having to drive on those winding roads was enough, but the guide was very considerate and I was able to see the beautiful scenery while listening to the sunrise chant, which became a lifelong memory. The summit was very cold, and since we had to wait for quite a while for the sunrise, I couldn't bring warm clothing and a hat, but I think it would be good for women and children to have hand warmers if possible. After watching the sunrise, we warmed up with hot coffee, tea, and bread on the bus before heading down the mountain for breakfast. Even though I didn't fully understand the guide's explanations on the way there and back, I was able to grasp about half of it. We had breakfast at the golf course's rest house, and then they provided transportation back to the hotel. It was a very good tour.
一人で参加、英語が話せないので英語ガイドさんで不安もありましたが
どうしてもサンライズを観たくて参加しました。当初レンタカーで行こうと
考えていましたが、ツアーにして正解でした。あのくねくね道を運転しなくて良いだけでも充分でしたが、ガイドさんが何かと気を使ってくださり
素晴らしい景観をサンライズのチャント?オリ?を聞きながら自身の目で
観れた事は一生の思い出となりました。山頂はとても寒いので結構な時間サンライズを待つので防寒着と帽子、持って行けませんでしたが出来ればカイロが有った方が女性、お子様には良いかと思います。サンライズを観終わると
バスで温かいコーヒー紅茶とパンで暖をとり山を下り朝食へと向かいます
行き帰りの道中ガイドさんの説明を解らないながらも必死?で聴き半分位は
理解出来ました。朝食をゴルフ場のレストハウスで食べてホテルまで送迎して
いただき解散とても良いツアーでした。
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Posted on: | 2018/02/13 |
| Activity Date: | 2018/01/20 |
Reviewed by: nnn
First, it was stated that the pickup time would be between 7 and 8 o'clock, but the specified time was 6:30. Furthermore, the car arrived after 7 o'clock. I was made to wait for over 30 minutes on the road in front of the hotel without any communication.
Also, we only saw the town of Wailuku from the car window, and instead of visiting the flower garden, we stopped for lunch in Makawao.
On the day we participated, there was a government shutdown, which likely affected the closure of the Haleakalā facilities, but there was no particular guidance during the confirmation call the day before.
Both Haleakalā and Iao Valley were great, and the guide's explanations were good, but the discrepancies between the site description and what we experienced were quite significant...
まず、迎えの時間が7〜8時とありますが、指定された時間は6時半。さらに車が来たのは7時過ぎ。何の連絡もなく30分以上もホテル前の道路で待たされました。
また、ワイルクの町は車窓のみ、代わりに昼食でマカワオに立ち寄り、フラワーガーデンも行きませんでした。
参加した日にはgovernment shutdownがあって、ハレアカラの施設が閉まっていたという影響はあったのでしょうが、前日の確認電話の時も特に案内はありませんでした。
ハレアカラもイアオ渓谷も良かったし、ガイドさんの説明もよかったのに、サイトの説明とここまで違うのでは…
| Rating: | |
|---|---|
| Packages: | 基本プラン* |
| Attended as: | Couples |
| Posted on: | 2018/02/11 |
| Activity Date: | 2018/01/22 |
Reviewed by: Steve
Even with the government shut down, tour glide still gave us an outstanding experience. Have memories and photos that we will treasure.
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Couples |
| Posted on: | 2018/02/10 |
| Activity Date: | 2018/01/21 |
Reviewed by: キヨピー
I reserved a VIP seat.
The all-you-can-drink alcohol was great.
I thoroughly enjoyed the authentic Hawaiian experience.
The girls' dancing was impressive, but all the boys were cute, and my wife (66 years old) was delighted.
VIPシートを予約しました。
アルコール、飲み放題良かったです。
本場のハワイアン、堪能しました。
女の子の踊りも上手だったけど、男の子が皆んな可愛くて、家内(66歳)が喜んでいました。
| Rating: | |
|---|---|
| Packages: | VIP席(優先入場、前方シート、レイでお出迎え) |
| Attended as: | Couples |
| Posted on: | 2018/02/05 |
| Activity Date: | 2018/02/02 |
Reviewed by: Podre71
Only thing we missed was the view of the surrounding areas due to the clouds...only saw the western peaks poking up thru the clouds
...but the sunset was one of a kind.....Bring your winter Jacket & gloves....
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2018/01/29 |
| Activity Date: | 2018/01/24 |
Reviewed by: Diana
Everything was great. The food, the drinks, the entertainment. It wasn't cheezy like I was thinking it would be. The dances actually had meaning behind them. Service was great also. Sometimes you think whenever they say "All you can drink" that they will give you like 1 drink and make you beg for the rest. Not the case here, they kept the drinks coming and they were good quality drinks.
Also liked how the local people were selling their goods around the interior. This package had everything that you could want. Great Hawaiian experience.
| Rating: | |
|---|---|
| Packages: | Table and Chair Seating |
| Attended as: | Couples |
| Posted on: | 2018/01/29 |
| Activity Date: | 2018/01/04 |
Reviewed by: Alice
We loved the atmosphere, the staff treated us very well and spoiled us with amazing food and the show was incredible! I would definitely recommend it. For special occasions or just to experience the full hawaian atmosphere and taste of the local traditions.
| Rating: | |
|---|---|
| Packages: | Table and Chair Seating |
| Attended as: | Couples |
| Posted on: | 2018/01/18 |
| Activity Date: | 2018/01/15 |
Reviewed by: Tim Takach
My family absolutely loved this activity. Great service, fantastic food and drinks. Great performance sharing the tradition of Aloha and the history. Luau was also in a great location overlooking the beach. Very close to where we were staying.
What to expect? A warm shell Lei greeting, photo for purchase, friendly staff, great service, great performance, great Mai Tai's, and a meal that will make you want to stay in Maui. This activity is recommended for anyone of any age. Great time!
| Rating: | |
|---|---|
| Packages: | General Seating Package |
| Attended as: | Families |
| Posted on: | 2018/01/17 |
| Activity Date: | 2018/01/11 |
Reviewed by: レインボー
It was an English tour, but even if you can't speak English, you'll manage just fine. The bus driver and guide was a veteran, and he was kind enough to take pictures at the summit. The dinner was included and it was delicious! The only disappointment was that we couldn't see the starry sky. I really hope they include stargazing in the tour. Also, for those who get motion sickness, I think it's a good idea to take some motion sickness medication.
英語のツアーでしたが、英語が出来なくても何とかなります。バスの運転手件ガイドさんは、ベテランで、山頂では写真を撮ってくれたりして、親切な人でした。夕食付きでおいしかったですよ!唯一残念なのは、星空をみることが出来なかった事です。是非星空鑑賞もツアーに入れて欲しいです。あと、乗り物酔いする人は酔い止めを飲まれた方がいいと思います。
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/14 |
| Activity Date: | 2017/12/15 |
Reviewed by: J Blackmon
Well worth the money. Delicious food, a huge variety of drinks and very entertaining show.
| Rating: | |
|---|---|
| Packages: | Standard Luau Package |
| Attended as: | Friends |
| Posted on: | 2018/01/12 |
| Activity Date: | 2018/01/09 |
Reviewed by: inlovewithhawaii
Die Tour war gut arrangiert. Wir wurden überpünktlich abgeholt und unsere Busfahrerin / Tourguide war super freundlich. Sie hat während der ganzen Tour sehr viel über die Gegend erklärt, auf Pflanzen hingewiesen und uns einige alte Legenden näher gebracht. Es gab viele Stopps zwischendurch. Die geschätzte Gruppengröße war 15 Personen.
Der Sonnenaufgang war spektakulär! Den muss man gesehen haben! Eine dicke Jacke bzw. Zwiebellook und geschlossenen Schuhe sind mehr als angebracht.
Das folgende Frühstück im Golfclub war solide. Hätte man aber, da die Tour mit einem frühen Aufstehen verbunden ist, auch gut auslassen können und dafür ein früheres Ende vorsehen können.
Insgesamt hat mir die Tour gut gefallen und ich empfehle sie weiter.
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Couples |
| Posted on: | 2017/12/30 |
| Activity Date: | 2017/12/05 |
Reviewed by: Callie
A few things to be aware of before you book this excursion:
1) The road is very windy: consider ginger candy or Dramamine if you're prone to motion sickness.
2) Cell phone reception will be terrible.
3) It's very cold at an elevation of 10,000 feet. It was 40degrees for us. Dress warmly.
4) The air is also very thin at 10,000 feet: look out for shortness of breath and dizziness.
3) You may not see a picture perfect sunrise. No one can control the weather or even perfectly predict it. There will also be tons of other people there enjoying the view with you.
With all that in mind, we had a great time. At 3am, our driver picked us up and drop us off right in front of our condo in Kihei (pick up may not be available for your particular location - verify with PolyAd/GrayLine first if this is a dealbreaker for you). Stopped at a Kahului convenience store: buy snacks here if you don't like the pastries/coffee onboard.
Uneventful drive up. The 25-ish seater van/bus is heated, but once we arrived in the parking lot, our driver obviously had to turn off the engine/heat to conserve gas. We arrived 1 hour prior to sunrise, and in that 1 hour, the weather went from so clear and being able to see thousands of stars to sprinkling rain to so foggy I could barely see a few feet in front of me and back and forth. There is a tiny visitors center with giftshop, and restrooms (with ice cold water toilet seats), but not much else to explore. So we hung out on the bus until just a few minutes before sunrise.
The sunrise was partially obstructed by clouds, but the sky and landscape was still so beautiful. 30 minutes after sunrise, our driver drove us up a wee bit higher to the next parking lot for more photos, and then down to a golf course for breakfast. Breakfast was ok - I would have much rather saved my appetite for something else. We were dropped off at our condo at 11am.
We had a great driver and saw a beautiful sunrise from the top of a volcano. It was AWESOME.
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Couples |
| Posted on: | 2017/12/23 |
| Activity Date: | 2017/11/29 |
Reviewed by: Aryan SKP
All in all a very good experience.. even though when we started it was raining at 3 AM in the morning.. but up there at the Haleakala summit point, weather was just too perfect to have the glimpse of rising sun :)..
Glenn, thanks for keeping us engaged n providing loads of information.. kept us awake most of the time ;)..
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Families |
| Posted on: | 2017/12/13 |
| Activity Date: | 2017/12/10 |
Reviewed by: Valeri
My husband and I did this for our hunnymoon and it was great. Great tour guide. He was very good, funny and very knowledgeable.
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Couples |
| Posted on: | 2017/12/03 |
| Activity Date: | 2017/11/09 |
Reviewed by: Sara
Wayne was excellent, a lot of knowledge and made the trip very fun! Would recommend this trip and service to others, only negative was that the breakfast was ok, service and decent and core of the golf course was nice. Overall excellent t experience
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Friends |
| Posted on: | 2017/12/03 |
| Activity Date: | 2017/11/30 |
Reviewed by: Andie
We loved the whole thing! Only thing we would change is maybe including a printout of all the menu items with further detail such as ingredients and/or how the tradition cake about in ancient Hawaiian culture.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2017/11/23 |
| Activity Date: | 2017/11/20 |
Reviewed by: Eva
Our pilot was awesome and the ground crew very friendly. Thank you for a great flight!
| Rating: | |
|---|---|
| Packages: | Standard Seating Flight |
| Attended as: | Couples |
| Posted on: | 2017/11/17 |
| Activity Date: | 2017/11/14 |
Reviewed by: J@HK
Fortunately, the weather was good, and the sunrise from the summit of Haleakalā was wonderful. The breathtaking view of the sky from an elevation of 3,000 meters after the sun had fully risen was grand and mystical.
However, there were some disappointing aspects of the tour. 1) The pickup at the hotel (Westin Resort) was scheduled for 2:45 AM, but the bus arrived close to 3:30 AM. I called the emergency contact, but no one answered, and I was left waiting with another American couple. After the bus arrived, the driver and guide did not offer any apology, which I found frustrating. 2) When we finally boarded the late bus, it was almost over capacity. My wife and I were seated separately, and I was next to a 3L-sized American, making the interior extremely cramped. I sincerely hope for improvements for those who participate in this tour in the future.
幸い天候も良く、ハレアカラ山頂からのサンライズは素晴らしかったです。太陽が完全に昇りきった後の天空を標高3000mから眺める絶景は壮大で神秘的でした。
ツアー全体として残念だった事はあります。①午前2:45にホテル(Westin Resort)へピックアップでしたが、バス到着は午前3:30近く。緊急連絡先に電話するも誰も出ず、別のアメリカ人カップルと待ちぼうけ。バス到着後、運転手兼ガイドから詫びの一言もなく、コンプレインした次第。②ようやく遅れて来たバスに乗り込むと、ほぼ定員オーバー状態。妻と二人でしたが、席はバラバラとなり、横には3Lサイズのアメリカ人が座っていた為、車内は大変窮屈極まりなかったです。今後本ツアーへ参加される方々の為に、改善を切に要望します。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2017/11/17 |
| Activity Date: | 2017/11/09 |
Reviewed by: kono
We visited Maui for the first time with our family this time. I found out about this tour while looking for a luau show along the coast.
It was very close, just a 10-minute drive from our hotel in Kaanapali, and although the parking lot was small, it was convenient as we could easily find parking nearby.
Even before the show started, we enjoyed the atmosphere with unlimited drinks and poke dishes. The show seemed a bit subdued since the stage was a little far away, but I think it would have been more exciting with a fire dance. Overall, I highly recommend it!
今回家族でマウイ島はじめて行きました。
ルアウショーを海沿いでは鑑賞で来たらと思い探していたところこのツアーを知りました。
カアナパリのホテルからも車で10分でとても近く、駐車場は小さいが近隣にすぐ停めれたので便利でした。
ショーが始まるまでまでも、ドリンク飲み放題やポキのお料理等雰囲気だけでも楽しめました。
ショーは、ステージが少し遠かったこともあり、
やや地味に見えましたが。。ファイアーダンスもあればもっと盛り上がったように思います。
総合的にはかなりオススメです!
| Rating: | |
|---|---|
| Packages: | お座敷席 |
| Attended as: | Families with Young Children |
| Posted on: | 2017/11/17 |
| Activity Date: | 2017/11/05 |
Reviewed by: やまさん
The tour content was changed, and it ended up being a tour that only visited Haleakalā National Park. If that was the case, I would have preferred not to have the tour at all. Alternatively, I would have appreciated a change in destination to include visits to other places or some consideration like a discount or an earlier return. It was disappointing that there was no consideration for only visiting one location.
ツアー内容が変更されて、ハレカエラ国立公園だけに訪れたツアーであった。それで有れば、ツアーを結構しないで欲しかった。或いは、行き先を変更してでも、他の場所の訪問や見学を入れる。ディスカウントする。早く帰って来る。とかの配慮が欲しかった。一ヶ所しか行かないなら、それに対する配慮も無く、残念でした。
Thank you very much for participating in the tour. However, we sincerely apologize for not being able to provide a satisfactory service.
Upon confirming the situation with the local operating company on the day of the tour, it appears that, as stated on our activity page, the Iao Valley was closed, and instead, you were guided to the Kula Marketplace. We are very sorry that the tour you were looking forward to did not meet your expectations. Additionally, we deeply apologize for the insufficient explanation regarding the schedule change from the guide on the day.
Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
当日の状況を現地催行会社に確認させていただきましたところ、弊社アクティビティページに記載がございました通り、
イアオ渓谷が閉鎖されておりましたため、代わりにクラ マーケットプレイスにご案内させていただいていたようです。
せっかく楽しみにされていたツアーがご期待に沿った内容ではございませんでしたこと、弊社としても大変残念に思います。
また、当日の担当ガイドよりスケジュール変更についての説明が不十分でしたこと、深くお詫び申し上げます。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 基本プラン* |
| Attended as: | Couples |
| Posted on: | 2017/11/07 |
| Activity Date: | 2017/11/02 |
Reviewed by: Sara & Tyler
We went to this on our honeymoon and it was SUCH a fun experience. We did the traditional style Luau, and we would highly recommend it!
| Rating: | |
|---|---|
| Packages: | Table and Chair Seating |
| Attended as: | Couples |
| Posted on: | 2017/11/06 |
| Activity Date: | 2017/07/11 |
Reviewed by: bobby
I chose this sunset tour because I'm not confident about waking up early for sunrise.
The scenery depends on the weather, so it might be up to your luck, but if you go, it's better to bring a coat. It's cold.
サンライスに早起きは自信がないから、サンセットのこのツアーを決めた。
景色は天気によるものなので、あなたの運の次第かもしれませんが、
行くなら、コートを持っていたほうがいいです。寒いですから。
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/04 |
| Activity Date: | 2017/09/12 |
Reviewed by: Karla
This is a must for anyone traveling to Maui. Wayne was our driver and guide. He is full of all sorts of information and kept us entertained the whole trip. The view of the sun rising above the clouds high atop a volcano, made this one of our most memorable moments in Hawaii. The trip concluded with an awsome breakfast .
| Rating: | |
|---|---|
| Packages: | Haleakala Sunrise Tour with Breakfast |
| Attended as: | Couples |
| Posted on: | 2017/10/24 |
| Activity Date: | 2017/09/26 |
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Reply from activity provider
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Thank you very much for joining our tour. However, I sincerely apologize for not being able to provide a satisfactory service.
Upon confirming the situation with the local operating company, it was found that, as you mentioned, we arrived late at your pickup location. The bus was significantly delayed because we had to wait for you at several hotels we stopped by before picking you up. I deeply apologize for the inconvenience caused during your trip. To ensure that customers are not kept waiting for long in the future, I have requested the operating company to improve their operations for smoother transfers.
I understand that there were more passengers than the capacity, but I hope you can understand that the 25-seat bus was full that day.
We take your feedback seriously and will strive for further service improvement, including pre-tour meetings. Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は、ツアーにご加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
当日の状況を現地催行会社に確認させていただきましたところ、お客様がおっしゃる通り、お客様のお迎え場所には遅れて到着いたしました。お客様をピックアップさせていただく前に立ち寄りましたホテル数か所にてお客様をお待ちいたしましたため、バスが大幅に遅れて到着する結果となりました。せっかくのご旅行中にご不便をおかけいたしましたこと深くお詫び申し上げます。今後お客様を長時間お待たせすることがないよう催行会社には送迎を円滑に進めるよう運用の改善を要請いたしました。
なお、乗客が定員を超えていたとのことですが、当日は25人乗りのバスは満員でしたことご理解いただけますと幸いです。
お客様からのお言葉を真摯に受け止め、今後、事前のお打合せも含め、今後さらなるサービスの向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム