Reviewed by: マハロッチ
We participated as a family with our children (ages 8, 10, and 12). After a brief explanation, we immediately started trekking on horseback, one by one.
We went down steep slopes and galloped up, just moving forward continuously.
The horses were very calm and experienced, so it was probably fine, but I must admit I was a bit anxious at first. However, the children seemed to enjoy themselves wholeheartedly without any fear. By the end of the one-hour trek, I was completely relaxed and able to enjoy it as well.
The guides were all cheerful and friendly, which made it fun. They even spoke a little Japanese.
Overall, it was an incredibly enjoyable experience with the stunning backdrop of the ocean in Maui!!!
子どもたち(8、10、12歳)と一緒に家族で参加しました。
ちょっとした説明のあと、すぐに一人ずつ馬に乗ってトレッキングを開始。
山の急斜面を降りたり、駆け上がったり、とにかくどんどん進みます。
馬はとってもおとなしくて、慣れているので大丈夫なのでしょうが、さすがに初めは少し不安でした。でも、子どもたちは怖がることもなく、3人とも心から楽しんでいたようです。
私も1時間のトレッキングが終わるころには、すっかりリラックスして楽しむことができました。
ガイドさんもみな陽気で感じがよく、楽しかったです。日本語もちょっと話してくれます。
とにかく、マウイの海の絶景を背景に、最高ッに楽しい体験でした!!!
| Rating: | |
|---|---|
| Packages: | ランチ付きプラン |
| Attended as: | Families |
| Posted on: | 2013/08/24 |
| Activity Date: | 2013/08/14 |
Reviewed by: マハロッチ
We were excited to try snuba for the first time as a family of five, but the boat rocked quite a bit, and one of the kids ended up with severe seasickness, so we couldn't really enjoy it in the end.
Both my husband and I can speak some English, so we thought we would be fine without a Japanese guide. However, we couldn't keep up with the explanations and jokes about snuba due to the loud engine noise on the boat, and we regretted that decision.
The visibility of the fish wasn't as good as we had hoped, and we were imagining schools of fish around coral reefs like we saw in the Philippines, so it didn't reach the level of being impressive for us. I think it would have been the same with snuba. (However, there were participants who were amazed, so this is a subjective impression.)
Also, the seawater was quite cold, and we felt very chilly after getting back on the boat, so thick towels and warm clothing are essential.
On a positive note, we finally got to see a sea turtle from the boat towards the end, which was rewarding! It was adorable.
So, for us, the satisfaction level wasn't very high this time, but that doesn't mean the tour itself was bad.
The staff were really kind, cheerful, and cool, and they were considerate of our seasick daughter, which made our experience very pleasant. Other participants also seemed to be having a great time.
If you're not worried about English and seasickness, I think you'll definitely enjoy it!
スヌーバに初挑戦しようと張り切って家族5人で参加しましたが、船がかなり揺れたため、子どもの一人がひどい船酔いになってしまって、結局それどころではありませんでした。
夫も私もある程度の英語はできるし、日本語のガイドさんがいなくても大丈夫かな?と思って参加したのですが、スヌーバの説明やジョークなど、エンジンの音がうるさい船上では全くついていけず後悔しました。
期待したほどに魚影も濃くなく、フィリピンで見た様なサンゴ礁に群がる魚群を想像していた私たちにとっては、感動というレベルではありませんでした。
スヌーバでも、それは同じだったのではないかと思います。
(でも、参加者の中には、スゴイ!と感激している人もいました。これは主観的な感想なので、なんともいえません)
また海水が結構冷たくて、船に上がってからとても寒かったので、厚手のバスタオルや防寒着は必携です。
でも、ウミガメには、終わりがけにやっと船の上から会うことができたので、報われました♪可愛かったです。
今回、そんな訳で、私たちにとってはあまり満足度は高くありませんでしたが、ツアー自体が悪かったわけでは決してありません。
スタッフのみなさんは本当に親切で明るく恰好よく、船酔いした娘にも気遣ってくれたり、とても気持ちよく過ごすことができました。ほかの参加者もみんな楽しそうでした。
英語と船酔いに心配がない方であれば、きっと楽しめると思います!
| Rating: | |
|---|---|
| Packages: | シュノーケル&スヌーバプラン |
| Attended as: | Families |
| Posted on: | 2013/08/24 |
| Activity Date: | 2013/08/15 |
Reviewed by: さくらファミリー
It was advertised as a BBQ lunch included, but even though the morning group started their lunch, I was never called over and ended up just watching with my fingers crossed...
My shyness and lack of confidence in English held me back, and in the end, I ended up riding without lunch.
Fortunately, the horseback riding experience was very satisfying.
I hope that in the future, there won't be any more situations like this for Japanese people.
BBQランチ付きとの名目でありましたが
午前の団体がランチを開始したのにもかかわらず
いつになっても声がかかることなく
指をくわえて眺めている形に・・・
引っ込みじあんであるのと
英語に自信がないのとが足を引っ張る形となり
結局、ランチなしの乗馬となってしましました。
幸い、乗馬の内容はとても満足でした。
今後このような日本人が発生しないよう願います。
| Rating: | |
|---|---|
| Packages: | AM Oceanfront Trail Ride (with lunch) |
| Attended as: | Families |
| Posted on: | 2013/08/21 |
| Activity Date: | 2013/08/14 |
Reviewed by: Kuznbaxter
It was an absolutely fantastic show, more then I expected. The whole family, even the finicky teenager enjoyed the show. The history of the islands then dancers and the fire entertainers were top notch. The whole experience from the staff and the entertainers were the best.
| Rating: | |
|---|---|
| Packages: | General Seating Package |
| Attended as: | Families |
| Posted on: | 2013/08/11 |
| Activity Date: | 2013/07/17 |
Reviewed by: Wanda Mattiace
Excellent. Our instructor was named Rafael. He was patient and kind. Took time with our 12 and 10 years old. Also talked a lot about the environment as well as sea life
| Rating: | |
|---|---|
| Packages: | One on One Private Lesson (1.5 Hours) |
| Attended as: | Families with Young Children |
| Posted on: | 2013/08/09 |
| Activity Date: | 2013/08/06 |
Reviewed by: H&J
Loved the crew, had a great time. We had a small tour of 12 which was nice and made for tons of room on the boat. Molokini was ok. Tons of boats in that area so I thought it was too crowded, however visibility was amazing saw tons of fish. Loved makena and the turtles. Only saw 4 total but totally worth it. Good lunch and breakfast, good Mai tai's too. As I said good crew made the day more enjoyable. Definitely recommend over the bigger tours.
| Rating: | |
|---|---|
| Packages: | Standard Package (until 12/31/2017) |
| Attended as: | Couples |
| Posted on: | 2013/08/03 |
| Activity Date: | 2013/08/03 |
Reviewed by: Heidi C
Great activity to do with a family, my 14 yr old son had a great time jumping off the waterfalls. Very fun and informative. Had Jeremy as a guide, he was wonderful.
| Rating: | |
|---|---|
| Packages: | Morning Tour - Meet in Central Maui |
| Attended as: | Families |
| Posted on: | 2013/07/29 |
| Activity Date: | 2013/07/01 |
Reviewed by: 匿名希望
I was a bit anxious, but I rented a car and drove from Kaanapali. Since it was a straightforward route, I arrived without getting lost. (Of course, I did my research beforehand.) There were plenty of parking spaces available.
We were the only Japanese couple on board, and it was an English-speaking environment. However, the crew members were very kind and cheerful. Even though I didn't understand the explanations at all, I was able to participate in the tour without any issues. While I think tours with Japanese guides are great, I also felt that tours led by locals allow you to fully enjoy the overseas experience, which was wonderful. I truly appreciated all the thoughtful gestures from the crew.
We went snorkeling at Molokini. We did snuba at the turtle spot. (You can choose where to go for each activity.) Molokini had really high visibility, and there were plenty of fish, which was very impressive. The turtle spot was murkier compared to Molokini, but it was truly wonderful to swim alongside the turtles.
During the voyage, there was a moment when a fish hit the fishing rod on the boat, and the crew worked together to reel it in, which was exciting. The meals, including fruits and sandwiches, were delicious. (^^) We took motion sickness medication before the trip, and the boat didn't rock much, so I was fine with seasickness. (I can't say for sure if I would have been okay if I had stayed on the boat the whole time, but I was having so much fun swimming around...)
I was initially worried about renting a car overseas and joining a tour without any Japanese participants, but I'm really glad I participated. It turned out to be a great opportunity for us, who have little overseas experience, to gain valuable experience.
I highly recommend this tour where you can interact with many kind Americans. I would love to participate again.
不安でしたが、レンタカーを借りて、カアナパリから自分で運転して行きました。1本道なので、迷うことなく到着できました。(もちろん下調べはきちんとしておきました。)駐車場もたくさんありました。
日本人は私たち夫婦だけで、英語だけが飛び交う船上でした。けれど、船員の方たちが非常に親切で明るく、説明は全く分かりませんでしたが、問題なくツアーに参加することができました。日本人ガイドがいらっしゃるツアーもいいと思いますが、現地だけの人のツアーも、海外に行った気分を満喫できてまたいいものだなぁと思いました。船員の方々のたくさんのお気遣いが本当にうれしかったです。
モロキニ島でシュノーケリング。ウミガメスポットでスヌーバをしました。(どちらでどれをやるかは選択できます。)
モロキニ島は本当に透明度が高くて、魚もいて、とっても感動しました。ウミガメスポットは、モロキニに比べて濁っていましたが、亀と一緒に泳げて本当によかったです。
航海途中、船の釣り竿に魚がヒットして、船員で協力して釣り上げる場面もあって盛り上がりました。
食事もフルーツやサンドイッチなどおいしかったです。(^^)
私たちのときは酔い止めを呑んで行ったし、船もあまり揺れず、船酔いも大丈夫でした。(船にずっととどまっていたらわかりませんが、楽しくてどんどん泳いでいたもので・・・)
海外でレンタカーを借りて・・・日本人のいないツアーで・・・と不安もありましたが、参加して本当によかったです。海外経験の少ない私たちにとっていい経験値を積む機会にもなったのかなと大満足です。
アメリカ人のたくさんの親切に接することができるおすすめのツアーです。
また参加したいです。
| Rating: | |
|---|---|
| Packages: | シュノーケル&スヌーバプラン |
| Attended as: | Couples |
| Posted on: | 2013/07/27 |
| Activity Date: | 2013/07/22 |
Reviewed by: Craig
This was an awesome snorkel cruise. We have visited Maui many times and have been on many snorkel cruises. I think this is the best one we have ever been on. At the first snorkel location on Lanai we saw the most beautiful coral formations. On the way back we were entertained by a large pod of spinner dolphins. Then at the second location we were privileged to see turtles, and many large and small tropical fish.
The food on the boat was much better than we have experienced in the past. The crew was very helpful to both the experienced snorkler as well as to the brand new beginners. My wife and I had a great experience and would highly recommend this Maui to Lanai snorkel cruise to anyone, families, couples or individuals.
| Rating: | |
|---|---|
| Packages: | 2-for-1 Review Rebate Special |
| Attended as: | Couples |
| Posted on: | 2013/07/25 |
| Activity Date: | 2013/07/24 |
Reviewed by: Brandon Schmidt
Great food, nice facility. A little too much waiting in line and then sitting around once inside. Good show.
| Rating: | |
|---|---|
| Packages: | General Seating Package |
| Attended as: | Couples |
| Posted on: | 2013/07/24 |
| Activity Date: | 2013/07/20 |
Reviewed by: Coimp
Had an awesome time riding! Our guide Butch was very helpful on explaining how to ride for us beginners. He also gave us history about plants and the island! Thanks so much! Will do again next time we go to Maui!!!
| Rating: | |
|---|---|
| Packages: | Morning Oceanfront Trail Ride (with Lunch) |
| Attended as: | Couples |
| Posted on: | 2013/07/22 |
| Activity Date: | 2013/07/16 |
Reviewed by: Adriana
I came on this trip with 6 girls and this was the 1st activity of our daily plans. I so happy that my travel agent recommended this tour. We did review the website for other similar activities close to our hotel, but this worked out perfect. The tour offered us a great BBQ Lunch with drinks. We even got a little continental breakfast. The crew made sure we knew about the safety on board and even tho the seas got ruff and passengers got sick they made sure to check on those passengers and made sure they were ok and at the same time make the other guest have a great time. I love that they teach you how to snorkel too. I would highly recommend this activity and company.
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2013/07/15 |
Reviewed by: Brenda
I was very excited to take this activity with my friends but the sea did not agree with me...I got really sea sick but I would not blame the activity...I should have known my body and taken a sea sick pill...what I really want to rave about this activity is the staff...I was so sea sick and they made me feel comfortable and kept checking in on me and my friends..I wish I felt better because they also served food and drinks that my friends really enjoyed. The staff was so educated with safety and making everyone feel that too. They were really nice and friendly and even told us jokes to that even as sick as I was I could laugh. I definitely will take do this activity the next time I visit Hawaii and I will make sure to take a motion sickness pill.
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2013/07/15 |
Reviewed by: Liz
We had a great time on this activity. The staff was very nice and helpful...they made us feel comfortable....they even told us jokes to make us even feel more confortable...very welcoming...Hawaii people are so nice...the food was great...the beverage were also good...the staff taught us how to snorkel....the staff was very educated on their job...my friends got sea sick and the staff really helped them thru the sail...they kept checking in on them to make sure they were still doing good...the seas got ruff and we felt scared but the staff put us at ease..i would recommend this tour if you want a sailing type activity.
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2013/07/15 |
Reviewed by: Maryann
You will not regret a single moment on this tour. The views are breathtaking, and amazing to experience. Waterfalls, exotic flowers, rainforests, trees, turquoise waters, and those cliffs and one lane bridges! Beautiful. I traveled with my husband, little girl, my mom and mother in law. We took with us many happy memories on this tour. A must see!
| Rating: | |
|---|---|
| Packages: | Gold Package with Lunch |
| Attended as: | Families with Young Children |
| Posted on: | 2013/07/12 |
| Activity Date: | 2013/07/03 |
Reviewed by: Cheryl
My husband and I heard wonderful things about the Haleakala sunrise, and knew that it was going to be one of our activities on our honeymoon. However, we knew that the bike tour option was a little more daring than we had hoped. After doing some research and finding this tour, we knew that this was the route we wanted to take.
The tour picked us up EARLY (just before 2am), and we boarded the bus. On the way up, our driver gave us the "disclaimer," that nobody can control the weather except mother nature, and it will either be crystal clear and beautiful...or...cloudy and disappointing. Luckily for us, it was, quite literally, PERFECT.
As the sun rose, the colors changed so beautifully and two native Hawaiians sung a traditional chant. We stayed for a few more pictures, then took the bus from the lookout point to summit (quick drive), then stopped at another lookout point before heading down to breakfast.
If you are going to Maui, make sure you take this trip!
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2013/07/10 |
Reviewed by: Robert S
We had gone on a Molokini excursion once before using another company, who were great as well, but this time we had a 5 year old with us and the glass bottom boat was very appealing. The entire cruise and snorkel/snuba was fantastic. If you're planning on getting a disposable underwater camera, save your money. They had underwater digitals for rent and the rental fee includes transferring your photos to a disc for you.
The crew really was fantastic, but I must give special mention to a young woman named Anna! We weren't planning on taking our 5 year old in the water and didn't even bring her bathing suit. Anna saw her and asked if she wanted to get in the water. When told of her lack of swimsuit, Anna said to just "go Hawaiian" (underpants and shirt) she gave my daughter her own diving shirt and then took her out on one of the snorkel rafts with the window. I didn't even know they had these rafts. She was great and if you read this Anna, your friend Adison says hello!
| Rating: | |
|---|---|
| Packages: | Morning Molokini Sail |
| Attended as: | Families with Young Children |
| Posted on: | 2013/07/09 |
| Activity Date: | 2013/06/17 |
Reviewed by: Justin
It was first time to do a snuba and I had great fun! So wanna do it again!!
| Rating: | |
|---|---|
| Packages: | Snorkeling Only |
| Attended as: | Couples |
| Posted on: | 2013/07/07 |
| Activity Date: | 2013/07/02 |
Reviewed by: Lawrence
The sail and food served was enjoyable. Molokini snorkel was fun. We especially loved the photographer taking underwater pictures/video.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2013/06/29 |
| Activity Date: | 2013/06/08 |
Reviewed by: Grace F
This is a must do. Such an amazing experience and we had a wonderful crew. I am in my twenties and I took my mom as well as my teenaged nephew and we all enjoyed it. Unfortunately we didnt see dolphins but we saw lots of turtles!! Book early to be sure you get in! We will definitely be sure to book this activity on our next trip to the island.
| Rating: | |
|---|---|
| Packages: | Molokini Snorkel Cruise |
| Attended as: | Families |
| Posted on: | 2013/06/29 |
| Activity Date: | 2013/06/26 |
Reviewed by: Phil
Our first luau. It was very entertaining and the wide variety of food was all great. Seating was a bit cramped, but we had a great time. Our teen kids had a blast.
| Rating: | |
|---|---|
| Packages: | General Seating Package |
| Attended as: | Families |
| Posted on: | 2013/06/27 |
| Activity Date: | 2013/06/24 |
Reviewed by: Sue & James Nivens
This was our first time and it was sooo amazing. The crew was great and the bbq was on point! Tre did an awesome job on the video and pictures. We will definately book again. We are planning on coming back next year with our son.
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2013/06/24 |
Reviewed by: Valeria
A surprise helicopter tour for my birthday from my boyfriend was one of the best presents ever! As we departed Maui, we flew straight to Molokai to see the world's highest sea cliffs and the lush, greenery of the unspoiled island.
There were countless waterfalls and the water was beautiful! I learned a lot about the islands of Maui & Molokai, and it was definitely an experience I would recommend to everyone visiting Hawaii for the first time. We will definitely be doing more helicopter tours in the future!
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2013/06/06 |
Reviewed by: Jay
We love to horseback ride and this was the 2nd time we chose Mendes Ranch. The staff is knowledgeable and very much fun. The trails were great and we were actually allowed to gallop our horses! I would definitely recommend Mendes to anyone wanting a great horseback riding experience in Maui!
| Rating: | |
|---|---|
| Packages: | Morning Oceanfront Trail Ride (No Lunch) |
| Attended as: | Families |
| Posted on: | 2013/05/31 |
| Activity Date: | 2012/07/06 |
Reviewed by: bevkor
On time. Great trip. Definitely recommended. Lana'i was great.
| Rating: | |
|---|---|
| Packages: | Round Trip [from Lahaina to Manele] |
| Attended as: | Couples |
| Posted on: | 2013/05/22 |
| Activity Date: | 2013/05/19 |
Reviewed by: O&Y
The Crew aboard the Aqua Adventure are 2nd to NONE. Each and every member was awake and energetic at 6:30a and very hospitable from the moment we were in line reading the waivers. They were very respectful and helpful in every manner; they safely stored our shoes then firmly held our hands and arms to help us securely board the boat and engaged in getting to know us as they picked out the perfect snorkeling gear sizes for us. The Boat as well as Snorkeling instructions from the Captain were very informative yet personable with some light humor. At both snorkeling spots 1-2 of the crew members voluntarily guided us to the best snorkeling spots if we wanted to follow and showed us the largest sea turtles we have ever seen as well as an octopus and a starfish! The boat speaks for itself with the 2 350hp Cummings Diesel engines that made powering thru the fast wind from the North a piece of cake. Other tours had to take a much longer detour to get back due to the lack of horsepower
| Rating: | |
|---|---|
| Packages: | Snorkeling Only |
| Attended as: | Couples |
| Posted on: | 2013/05/05 |
| Activity Date: | 2013/04/25 |
Reviewed by: KristyW
We went with 4 kids, 2 grandmas and an aunt- hoping to see whales. What we had was a humorous and informative host, as well, amazing videos and pictures of a full 90 min whale adventure. The captain took us to a few spots, but we were lucky enough to see everything from tail splashing, diving under our boat, fin waving and blow hole splashing. We all had a great time!
| Rating: | |
|---|---|
| Packages: | Early Bird Special |
| Attended as: | Families with Young Children |
| Posted on: | 2013/04/13 |
| Activity Date: | 2013/04/02 |
Reviewed by: PAUL
Has a great time! The crew was very nice and we enjoyed the ride. I think for the money we spent if people want a wetsuite top they shouldn't charge and extra $5. It kind of cheapens the experience. But, that being said it's a worthwhile adventure. Were glad we did it because snorkeling at the crate was awesome!
| Rating: | |
|---|---|
| Packages: | Molokini Snorkel Cruise |
| Attended as: | Families |
| Posted on: | 2013/04/12 |
| Activity Date: | 2013/03/20 |
Reviewed by: olive_isl
On March 29, 2013, I went with my family of three (10-year-old boy). We were able to see quite a few spouts here and there and encountered more whales than we expected. Thanks to the captain searching for various spots, we were able to see them frequently, which was moving. Of course, we were also able to take pictures of tails and jumps. I brought my EOS Kiss X6i with a 135mm lens, but for more impactful photos, a 300mm lens might be better.
It was quite windy on the water, making it very cold, so a jacket is essential. The boat also swayed a lot, so preparation and readiness are necessary. However, my wife, who usually gets seasick, was able to enjoy the tour without any issues. We drove directly to the meeting point (Lahaina Dock) with a rental car. There is free street parking for up to three hours, but considering our plans to explore Lahaina afterward, we parked in a public lot ($16 for 2-6 hours). Since it was an early morning plan, both options were available, but it might be difficult to find parking nearby if you go later in the day.
2013/3/29に家族3人(10歳/男)で行ってきました。
結構あちらこちらで潮吹きが見られ、思ったより沢山のクジラに遭遇することができました。
キャプテンが色々とスポットを探してくれたせいか、ポンポン見れる感じで、感動しました。
もちろん、シッポやジャンプの写真もとることができました。
EOS-KissX6i+135mmのセットを持っていきましたが、迫力ある写真を撮ろうとすると300mmくらいあったほうが良いかもしれません。
海上は風があって、かなり寒いので、上着が必須なのと、かなり船が揺れるため、準備と覚悟が必要です。ただし、船に弱い妻も、船酔いすることなくツアーを楽しむことができました。
我が家はレンタカーで直接集合場所(ラハイナドック)に行きました。
3時間まで無料の路上Pもありますが、その後のラハイナ散策も考慮して公共Pに車を駐車しました。(2-6Hで$16)早朝プランだったので、どちらも空いていましたが、遅い時間だと近場に駐車スペースを見つけるのに苦労するかもしれません。
| Rating: | |
|---|---|
| Packages: | 早朝プラン |
| Attended as: | Families with Young Children |
| Posted on: | 2013/04/06 |
| Activity Date: | 2013/03/29 |
Reviewed by: olive_isl
On March 30, 2013, I went with my family of three (10-year-old boy). The water clarity was somewhat low that day, and it felt like there were fewer tropical fish. However, we were able to encounter sea turtles. We were able to rent wet suits, so the 30-minute snorkeling was fine. On the way back, we enjoyed a relaxed atmosphere while sailing, and during the trips to and from the snorkeling spot, we also encountered whales together. They were quite close and impressive. Unfortunately, there was no Japanese-speaking crew, but it wasn't a problem at all.
2013/3/30に家族3人(10歳/男)で行ってきました。
この日は水の透明度がやや低く、熱帯魚も少ないような感じでした。
ただし、海亀には遭遇することができました。
ウエットスーツを借りることができたので、30分くらいのシュノーケンリングは大丈夫でした。
帰りはセーリングでのんびりした雰囲気も楽しむことができ、また、シュノーケリングスポットへの行き帰りにおいては、共にクジラに遭遇することができました。
かなり近くて迫力がありました。
残念ながら、日本語クルーは在籍していませんでしたが、特に問題はありませんでした。
| Rating: | |
|---|---|
| Packages: | おすすめプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2013/04/06 |
| Activity Date: | 2013/03/30 |
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Reply from activity provider
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Thank you very much for using our services. We are glad to hear that you enjoyed the horseback riding. We sincerely apologize for our mistake in not providing lunch. We will refund the cost of the meal. Our entire staff will work hard to ensure that this does not happen again.
この度はご利用いただき誠にありがとうございます。乗馬を楽しんでいただきまして幸いです。ランチの件につきましては、弊社のミスでランチをご提供できなかったことを心からお詫び申し上げます。お食事の料金はご返金させていただきます。二度とこのようなことが起こらないよう、スタッフ一同尽力してまいります。