Maui
The weather was fantastic, making for the best snorkeling experience. The support in Japanese was very helpful. Thanks to the advice on snorkeling spots, I was able to encounter sea turtles. I was truly moved. I believe that all the staff and participants had a great time together. I definitely want to participate again next time. Thank you to all the staff. Let me express my heartfelt appreciation to all of the staff. Mahalo nui loa.
非常に天候にも恵まれ最高のシュノーケリングでした。
日本語でのサポートも非常に助かりました。シュノーケリングスポットのアドバイスによりSea turtleと遭遇することができました。
大変感激です。
スタッフもの方々と参加者全員が一緒になって楽しい時間が過ごせていたと思います。
次回も是非参加したいと思います。
スタッフの皆さま、ありがとうございました。
Let me express my heartfelt appreciation to all of the staff.
Mahalo nui loa
This was a great cruise out to the best place I have ever snorkelled, the water at Molokini Crater is really clear and there are lots of fish we even saw a Reef Shark. Turtle Town was great too and we saw a couple of Turtles while we were there, it is just a shame that most people don't listen to guidance and surround the poor things.
The staff were very friendly and helpful, and when I was feeling unwell made up a nice drink to help. I would definitely recommend this tour to other, however check before boarding if you will make it to the crated or not as they won't tell you until you have left the dock (experience of some friends who went a few days before us).
Tour driver was great. Sunset at the top was great. Overall enjoyed the entire experience
One driver, two of us, now that's personal service. What's more, the driver/guide grew up in Hawaii, not a malahini, so was akamai.
Since we were staying in Kaanapali, we had booked a departure from Kaanapali Beach. However, I had seen in a previous review from someone who had booked here that due to strong winds, the departure port was changed on the day of the trip. We received a call at our hotel room and headed to Lahaina Harbor. All the calls were in English, so I could somewhat understand, but I had the hotel’s Japanese desk contact them for confirmation. There was no Japanese guide on board, so all the explanations were in English, but we were able to see several whales. On the way back to the harbor, they played the theme song from Pirates of the Caribbean. We got quite wet, but if you sit in a spot that doesn't get splashed, you can stay relatively dry, so we had a great time. However, I think a jacket might be necessary. It’s fine while the sun is out, but when the sun goes behind the clouds or the wind blows, it can get quite cold, so I think it’s needed. We had fun with turkey sandwiches and Mai Tais!
カアナパリに宿泊していたので、カアナパリビーチ発を予約していたのですが、以前こちらで予約していた方の体験談の中に強風で、当日出発する港が変更になったというのを見ていて、私達の所にも、ホテルのルーム宛てに連絡が入りラハイナ港に向かいました。電話は全て英語だったので、何となく聞き取れたもののホテルの日本語デスクの方に連絡して頂き、再度確認して頂きました。日本人のガイドの方は乗っていないので、全て英語での説明でしたが、クジラも何頭か見れて、港に帰る時にはパイレーツオブカリビアンのテーマ曲を流してくれて、かなりお水をかぶりましたが、ちゃんと濡れない席にいればそんなに濡れずに済むので私達は楽しかったです。ただ、上着は必要かなと…。お日様が出ている間はいいですが、お日様が陰ったり風が吹くと、とても寒いので、必要かと思います。ターキーサンドにマイタイを手に楽しかったですよ~!!
The transportation was on time and entertaining. The Snorkel trip was amazing we saw A momma Whale and calf along with bottle nose and spinner dolphines. The staff was what really shined bright they were very attentive and really made the trip enjoyable.
Although the bus driver was very knowledgeable, this trip did not meet our expectations. The young adults on the trip were anticipating a dip in one of the Seven Pools only to find they were closed as was the trail leading up to see 5 of the seven. No mention of this was made until we were driving in. We would not have taken this excursion. Also, the bus driver talked 100% of the time and coughed about 50%. Not an enjoyable day as I am now sick.
Great adventure and the kids had a good sense of what a real hike involves!!
Ryan and Bobo were the best guides. Very knowledgeable as well as making sure we understood their directions. Safety was always first. The whole experience was amazing. It was our first time zip lining and would do it again in a heart beat.
I can't swim and was going for my wife. Thank god I went through with it. Off the back the tour was very well organized. 4 crew members including the captain and everyone knew their jobs well and communicated well with us. Very helpful. Very nice breakfast and catamaran sail to lanai island to start with. We saw whales while going to lanai! near lanai we saw a big pod of dolphins. Both times the captain was knowledgeable about steering the boat and showing us the best views. The Dolphins came very close to our boat too! (See attached picture)when we got to the snorkel site- the crew was very empathetic to my lack of swimming skills. They helped me very gently through the entire thing and encouraged me to go into the waters with floats etc. and I'm so glad they did. We snorkeled for an hour at lanai and I had so much fun. After that we sailed back to Lahaina beach while the crew made burgers and we snorkeled at the Lahaina harbor and then ate food. All in all 5 stars to the crew for being on top of everything and at the same time being jovial about it. Definitely recommend taking this day excursion for the views of Maui island and great snorkeling sites. I saw turtles at both sites- and I don't even know how to swim!!
Booked a stand up paddle. But they gave us surfing lessons.
I reserved this show at the last night of Hawaii and it was perfect to our family!
You should try. I'm not a agency of this show lol but anyway you'd better try this show and have fun!
The pork from buffet was amazing!
We were hopeful to see whales but knew we were in late so expectations were hopeful at best. However, once we got to the area there were 3 whales (mom, baby & male hopeful) and what a great show they gave. Tons of pictures and memories.
Not only visually great but also quite informative. Would be a great time for families.
The display/aquarium was lovely and entertaining. The staff in the aquarium was knowledgeable and friendly. However, we went to the Seascape restaurant and it took about 5 minutes for the server to acknowledge us, with the acknowledgement being cold and mediocre. We then noticed that they quickly greeted and offered service to a caucasian family as soon as they walked in the door. After waiting another few minutes for the server to come back and take our order, we decided to eat elsewhere. Never been treated like that at a facility before. Terrible impression of the Seascape restaurant, which ultimately spilled into the mood of the aquarium trip. Shame on those servers for making anyone feel like that... Will never return when we visit Maui again.
The staff are friendly, and the food was surprisingly enjoyable (my husband had a cheeseburger and I had the boca burger.. also came with all condiments, chips, and drinks). We've been to a couple other snorkeling adventures before, and this one offered pretty much the same entertainment. If you've never tried a snorkel trip and plan to visit Maui, we would still recommend this activity.
Aloha SkeeterNWife,
I'm so glad you enjoyed the tour. If there is anything we might do to make this seem less average, we are always open to suggestions. We strive to make it an above average experience with excellent food, snorkeling and customer service. Please do not hesitate to let us know!
Mahalo,
Kelly Stoneman
Public Relations Manager
Four Winds II
I went on March 29! I was a bit worried about the online reservation, but everything was well taken care of by the person who picked us up. In our group, my family was the only Japanese, but the Japanese staff member Takako (she's the best!!) was always attentive, and she was really reliable for me, traveling with a 5-year-old and a 1-year-old!
Due to the weather, we couldn't go to Molokini Island this time, but we saw whales twice, and it was a very enjoyable time. I want to have a revenge trip to Molokini Island, so I plan to go again!
3月29日に行ってきました!ネット予約でちょっぴり心配でしたが、お迎えにきてくれた方から全て行き届いてました。グループには日本人がウチの家族しかいなかったのですが、日本人スタッフのタカコさん(彼女 最高‼︎)が常に気にかけてくださって、5歳と1歳の子連れの私には本当に頼りになりました!
お天気の影響で今回はモロキニ島に行けませんでしたが、クジラも2回も見れましたし とっても楽しいひと時でした
モロキニ島はリベンジしたいので また行きたいと思ってます!
For an April end of season whale cruise it was great to see whales and cruise the harbour in sunshine! saw a whale breaching out on the horizon,a mother and calf quite close to our boat,an escort flapping his tail, a lovely wave from a whale and lots of water spouts!! Fun afternoon
This was my fifth whale watching experience, but it was the first time I saw a jump.
In fact, I think it jumped about five or six times. It was incredibly impressive.
In the second half, we got really close to a parent and child with their kids, making it a fulfilling whale watching experience.
The Japanese staff were also kind, and they provided information about the announcements on board and the whales.
今回で5回目のホエールウォッチングでしたがジャンプを見たのは初でした。
しかも5、6回はジャンプしたでしょうか
大迫力でした。
後半には子連れの親子と大接近もあり充実したホエールウォッチングとなりました。
日本人スタッフの方も親切で船内アナウンスの内容やクジラの事を教えて貰いました^^;
IT WAS VERY DIFFICULT TO GET IN AND OUT OF THE WATER. HALF THE PASSENGERS WERE THROWING UP. THE LUNCH WAS NOT A BBQ , BUT COLD CUTS. THEY SHOULD HAVE HAD SOMETHING TO HELP THE PASSENGERS WITH MOTION SICKNESS
enjoyed every second
will go back for sure again
The show was ok,but there wasn't enough food to make it all around the table. Some people had to go without some of it. My husband and I left hungry
너무 좋았어요 친절하셨구요
한국분들 여행으로도 추천합니다
1시간 반 기다렸는데 시간 잘 갔어요
따뜻한 옷 꼭 챙기시고요
감사합니다 감사합니다
Based on reviews, my expectations were pretty high. The only thing high was the cost and the brutal 30-40 MPH winds. This cruise should have been cancelled. The day before the Dinner Cruise I received a call to confirm my reservation. The weather unfortunately for 4 days was rain and high winds. The day before the wind was very strong. I asked about the wind conditions and was told no problem as they sailed to a calmer protected area. On the day of the Dinner Cruise we showed up and the wind was howling. You could not even wear a hat. The boat is very nice, the crew was great and attentive. The Captain even said Ma'laea Harbor was the windiest place in Maui. He joked that the salad may blow off the plates. He actually was not joking, the salads did blow off the plates. We were instructed to bring a light sweater as the evenings could be cool. By the end of the trip we needed full ski suits and gloves. Everyone tried to gather in the enclosed part of the boat to escape the wind and cold. The Trilogy out of Lahaina may be a better option as the wind is blocked by the mountain range. If you book, just make sure of the weather forecast. I can envision this being a very nice experience, but due to the wind and cold, it really should have been cancelled.
The tour guide was very informative and stopped at every opportunity to take photos or show us the local markers and beauty
Great place to learn about Sea Live detailed information great exbit very clean place.
I live overseas, so I'm used to customer service here, but even so, I was shocked by how rude the attitude was when I made a confirmation call. It wasn't due to poor reception; the call was disconnected several times, and the attitude was extremely bad, which made me very anxious before participating in the tour.
However, when I actually joined the tour, the staff members were very nice. But to be honest, I'm not sure if it was worth the price.
When I asked some local friends in Maui, they told me it was too expensive and that there are better options available. I wish I had asked them before going.
わたしは海外に住んでいるのでこちらの接客になれているのですが
それでも
確認の電話をしたときに
びっくりするほど態度が悪かったです。
電波がわるいとかではなく
何回か途中で電話切られたし
態度もものすごい悪かったので
ツアーに参加する前とっても不安になりました。
実際にツアーに参加したら
そのときの従業員さんたちは
とてもいい感じでした。
でも値段の割には正直なところよかったのかはわからない。
マウイ地元の友達 何人かにきいたら高すぎるし
もっといいのがあると教えてもらいました。
初めに聞いてから行けばよかったなと思いました。
Thank you very much for participating in the tour.
However, we sincerely apologize for the discomfort you experienced due to the bad weather and the poor attitude of our phone support staff.
We have shared the content of your feedback with the operating company.
We will work diligently with the operating company to improve our services so that all participants can enjoy their experience comfortably.
Thank you for taking the time to share your valuable feedback.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら悪天候でご不安な思いをされたとともに、電話対応スタッフの態度が悪く、ご不快な思いをさせてしまいましたこと深くお詫び申し上げます。
催行会社へご投稿いただきました体験談の内容を共有させていただきました。
ご参加される皆さまに気持よくご参加、お楽しみいただけるよう催行会社とサービス改善に向け尽力させていただきます。
お忙しいところ貴重な体験談のご投稿誠にありがとうございました。
VELTRAカスタマーサポートチーム
Crew was amazing! Had a great day! I was the only one in our group of 4 apprehensive, but the crew was so accommodating, I joined the fun! Great day, great excursion!
The tour was cancelled. We were not notified so drove from Lahaina for the tour, sat and waited for over an hour at the tour location. Finally we used the phone at one of the local businesses (Makaii Glass Creations) to call about it, only to find out the tour was cancelled. I was told we had been emailed about the cancellation but neither email addresses provided received an email and there was no message on our phone either.
Warm Aloha,
We sincerely apologize that you did not receive the message from the activity provider regarding your tour cancellation. Your credit card has been refunded in full, and please do not hesitate to contact us at anytime if there is ever anything we can do to assist you.
Mahalo Nui Loa,
VELTRA Support
The tour overall, for the ticket price, is worth it. Our family of four went on the Gold package which included lunch and it was a good value for the dollar.
On the way up you drive through beautiful rainforests and curvy roads. The driver is informative and gives a lot of good info - wish he was more interactive with the visitors.
On the way down, you go through the back side -- very bumpy and not as beautiful. This is when you realize it's a very long day. I was very thankful our driver was competent and made us feel safe as the roads were precarious in some spots.
Overall, a good day -- just very long. I do think it was better to take the tour vs drive ourselves because it would have been hard to see anything other than focusing on the road. And we learned about a lot of things we wouldn't have known otherwise. Not going to do this again though - once is enough!