Maui
We were hopeful to see whales but knew we were in late so expectations were hopeful at best. However, once we got to the area there were 3 whales (mom, baby & male hopeful) and what a great show they gave. Tons of pictures and memories.
Not only visually great but also quite informative. Would be a great time for families.
The display/aquarium was lovely and entertaining. The staff in the aquarium was knowledgeable and friendly. However, we went to the Seascape restaurant and it took about 5 minutes for the server to acknowledge us, with the acknowledgement being cold and mediocre. We then noticed that they quickly greeted and offered service to a caucasian family as soon as they walked in the door. After waiting another few minutes for the server to come back and take our order, we decided to eat elsewhere. Never been treated like that at a facility before. Terrible impression of the Seascape restaurant, which ultimately spilled into the mood of the aquarium trip. Shame on those servers for making anyone feel like that... Will never return when we visit Maui again.
The staff are friendly, and the food was surprisingly enjoyable (my husband had a cheeseburger and I had the boca burger.. also came with all condiments, chips, and drinks). We've been to a couple other snorkeling adventures before, and this one offered pretty much the same entertainment. If you've never tried a snorkel trip and plan to visit Maui, we would still recommend this activity.
Aloha SkeeterNWife,
I'm so glad you enjoyed the tour. If there is anything we might do to make this seem less average, we are always open to suggestions. We strive to make it an above average experience with excellent food, snorkeling and customer service. Please do not hesitate to let us know!
Mahalo,
Kelly Stoneman
Public Relations Manager
Four Winds II
I went on March 29! I was a bit worried about the online reservation, but everything was well taken care of by the person who picked us up. In our group, my family was the only Japanese, but the Japanese staff member Takako (she's the best!!) was always attentive, and she was really reliable for me, traveling with a 5-year-old and a 1-year-old!
Due to the weather, we couldn't go to Molokini Island this time, but we saw whales twice, and it was a very enjoyable time. I want to have a revenge trip to Molokini Island, so I plan to go again!
3月29日に行ってきました!ネット予約でちょっぴり心配でしたが、お迎えにきてくれた方から全て行き届いてました。グループには日本人がウチの家族しかいなかったのですが、日本人スタッフのタカコさん(彼女 最高‼︎)が常に気にかけてくださって、5歳と1歳の子連れの私には本当に頼りになりました!
お天気の影響で今回はモロキニ島に行けませんでしたが、クジラも2回も見れましたし とっても楽しいひと時でした
モロキニ島はリベンジしたいので また行きたいと思ってます!
For an April end of season whale cruise it was great to see whales and cruise the harbour in sunshine! saw a whale breaching out on the horizon,a mother and calf quite close to our boat,an escort flapping his tail, a lovely wave from a whale and lots of water spouts!! Fun afternoon
This was my fifth whale watching experience, but it was the first time I saw a jump.
In fact, I think it jumped about five or six times. It was incredibly impressive.
In the second half, we got really close to a parent and child with their kids, making it a fulfilling whale watching experience.
The Japanese staff were also kind, and they provided information about the announcements on board and the whales.
今回で5回目のホエールウォッチングでしたがジャンプを見たのは初でした。
しかも5、6回はジャンプしたでしょうか
大迫力でした。
後半には子連れの親子と大接近もあり充実したホエールウォッチングとなりました。
日本人スタッフの方も親切で船内アナウンスの内容やクジラの事を教えて貰いました^^;
IT WAS VERY DIFFICULT TO GET IN AND OUT OF THE WATER. HALF THE PASSENGERS WERE THROWING UP. THE LUNCH WAS NOT A BBQ , BUT COLD CUTS. THEY SHOULD HAVE HAD SOMETHING TO HELP THE PASSENGERS WITH MOTION SICKNESS
enjoyed every second
will go back for sure again
The show was ok,but there wasn't enough food to make it all around the table. Some people had to go without some of it. My husband and I left hungry
너무 좋았어요 친절하셨구요
한국분들 여행으로도 추천합니다
1시간 반 기다렸는데 시간 잘 갔어요
따뜻한 옷 꼭 챙기시고요
감사합니다 감사합니다
Based on reviews, my expectations were pretty high. The only thing high was the cost and the brutal 30-40 MPH winds. This cruise should have been cancelled. The day before the Dinner Cruise I received a call to confirm my reservation. The weather unfortunately for 4 days was rain and high winds. The day before the wind was very strong. I asked about the wind conditions and was told no problem as they sailed to a calmer protected area. On the day of the Dinner Cruise we showed up and the wind was howling. You could not even wear a hat. The boat is very nice, the crew was great and attentive. The Captain even said Ma'laea Harbor was the windiest place in Maui. He joked that the salad may blow off the plates. He actually was not joking, the salads did blow off the plates. We were instructed to bring a light sweater as the evenings could be cool. By the end of the trip we needed full ski suits and gloves. Everyone tried to gather in the enclosed part of the boat to escape the wind and cold. The Trilogy out of Lahaina may be a better option as the wind is blocked by the mountain range. If you book, just make sure of the weather forecast. I can envision this being a very nice experience, but due to the wind and cold, it really should have been cancelled.
The tour guide was very informative and stopped at every opportunity to take photos or show us the local markers and beauty
Great place to learn about Sea Live detailed information great exbit very clean place.
I live overseas, so I'm used to customer service here, but even so, I was shocked by how rude the attitude was when I made a confirmation call. It wasn't due to poor reception; the call was disconnected several times, and the attitude was extremely bad, which made me very anxious before participating in the tour.
However, when I actually joined the tour, the staff members were very nice. But to be honest, I'm not sure if it was worth the price.
When I asked some local friends in Maui, they told me it was too expensive and that there are better options available. I wish I had asked them before going.
わたしは海外に住んでいるのでこちらの接客になれているのですが
それでも
確認の電話をしたときに
びっくりするほど態度が悪かったです。
電波がわるいとかではなく
何回か途中で電話切られたし
態度もものすごい悪かったので
ツアーに参加する前とっても不安になりました。
実際にツアーに参加したら
そのときの従業員さんたちは
とてもいい感じでした。
でも値段の割には正直なところよかったのかはわからない。
マウイ地元の友達 何人かにきいたら高すぎるし
もっといいのがあると教えてもらいました。
初めに聞いてから行けばよかったなと思いました。
Thank you very much for participating in the tour.
However, we sincerely apologize for the discomfort you experienced due to the bad weather and the poor attitude of our phone support staff.
We have shared the content of your feedback with the operating company.
We will work diligently with the operating company to improve our services so that all participants can enjoy their experience comfortably.
Thank you for taking the time to share your valuable feedback.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら悪天候でご不安な思いをされたとともに、電話対応スタッフの態度が悪く、ご不快な思いをさせてしまいましたこと深くお詫び申し上げます。
催行会社へご投稿いただきました体験談の内容を共有させていただきました。
ご参加される皆さまに気持よくご参加、お楽しみいただけるよう催行会社とサービス改善に向け尽力させていただきます。
お忙しいところ貴重な体験談のご投稿誠にありがとうございました。
VELTRAカスタマーサポートチーム
Crew was amazing! Had a great day! I was the only one in our group of 4 apprehensive, but the crew was so accommodating, I joined the fun! Great day, great excursion!
The tour was cancelled. We were not notified so drove from Lahaina for the tour, sat and waited for over an hour at the tour location. Finally we used the phone at one of the local businesses (Makaii Glass Creations) to call about it, only to find out the tour was cancelled. I was told we had been emailed about the cancellation but neither email addresses provided received an email and there was no message on our phone either.
Warm Aloha,
We sincerely apologize that you did not receive the message from the activity provider regarding your tour cancellation. Your credit card has been refunded in full, and please do not hesitate to contact us at anytime if there is ever anything we can do to assist you.
Mahalo Nui Loa,
VELTRA Support
The tour overall, for the ticket price, is worth it. Our family of four went on the Gold package which included lunch and it was a good value for the dollar.
On the way up you drive through beautiful rainforests and curvy roads. The driver is informative and gives a lot of good info - wish he was more interactive with the visitors.
On the way down, you go through the back side -- very bumpy and not as beautiful. This is when you realize it's a very long day. I was very thankful our driver was competent and made us feel safe as the roads were precarious in some spots.
Overall, a good day -- just very long. I do think it was better to take the tour vs drive ourselves because it would have been hard to see anything other than focusing on the road. And we learned about a lot of things we wouldn't have known otherwise. Not going to do this again though - once is enough!
Thanks to Yamapi, I created unforgettable memories for a lifetime.
To avoid putting too much strain on our bodies, we made stops at Krispy Kreme Doughnuts and Claridge while heading to the summit of Haleakalā. Since I was with my elderly parents, I was worried about the cold and altitude sickness, but there was no need for such concerns with Yamapi's tour.
The sea of clouds and the sunset, and the breathtaking starry sky I saw while lying on the ground are unforgettable. Yamapi's stories while we gazed at the stars resonated deeply with me. I held back tears as I looked at Orion. I promised my parents that we would come again together.
The sushi for dinner that we chose at the supermarket was delicious, and we even enjoyed warm tea and snacks in the car. After stargazing, we listened to music selected by Yamapi in the car, soaking in the emotions as we were driven back to the hotel. The couple who joined us on the tour were also very kind, making it a fun trip for everyone. With chairs, blankets, down jackets, knowledge, and thoughtful care, I believe Yamapi's tour is number one in Hawaii.
ヤマピーさんのおかげで一生の思い出ができました。
身体に負担がないように、クリスピークリームドーナツやクラロッジに寄りながら、
ハレアカラ山頂を目指します。
高齢の両親と一緒だったため、寒さや高山病が不安でしたが、
ヤマピーさんツアーはそんな心配不要でした。
雲海とサンセット、
そして、地面に寝転がって見た、あの満天の星空は忘れられません。
星を見ながらのヤマピーさんのお話も心に響きました。
泣きそうになるのをぐっとこらえて、
オリオン座を見ていました。
また一緒に来ようね、と両親と約束しました。
スーパーで選ばせて下さった夜ごはんのお寿司は美味しく、
車中では温かいお茶やおやつまでいただきました。
星空観測後の車中では、
ヤマピーさんセレクトの音楽を聴きながら、
感動にひたりつつ、ホテルまで送っていただきました。
一緒のツアーだったご夫婦もとてもやさしくしてくださり、
みんなでワイワイ楽しい旅でした。
椅子や毛布、ダウンジャケット、知識、気配り心配り、
ヤマピーさんのツアーはハワイNo.1だと思います。
Thank you for the wonderful comment. Life truly passes by in the blink of an eye, and when I look up at the starry sky, it feels like our time alive is just a few seconds. I look forward to seeing you again!
素敵なコメントを頂き恐縮です。人生は本当にあっという間に過ぎてしまい、あの満天の星空を見上げると生きている時間は数秒のような気がします。またお目にかかれることを楽しみにしております!
We had a fun time exploring everything at the Ocean Center and also seeing all the great whales... it was a fabulous time and well done.
The web sites all boast of waterfall swims and swimming in rock pools. This does not happen as there is insufficient water at these locations. The rock pools were more like insect infested cess pools and there are warning signs about the dangers of swimming in them. The only swimming option is at the black sand beach where a 30 min stop was taken. I think the description needs to be altered to be more accurate.
Other than that, it was quite interesting but we were definitely ready to get off when it was finished. It is a long and tiring day.
This was excellent!! Our driver was very knowledgable about Hawaiian history as well as plants, trees and many other points of interest along the way. He knew where to stop so we could take pictures, etc. We debated doing this drive ourselves but are very glad we did this with a driver. We also liked the small amount of people which made us feel we got very personal attention. We loved the stop at the Tropical Plant nursery as well and the girl that showed us the plants, etc. was also great!! Would highly recommend this tour!!
The tour started great. The captain of the boat was taking us as close as she can near the whales. The whale expert was giving more details about the whales. Watched a lot of breaches towards the end of the tour. Am amazing unforgettable experience .
Somewhat reluctant to attend a magic show while on vacation but glad we did. What a great show and the food was plentiful and tasty. You are seated at round tables near the stage. Somewhat interactive with the audience. I recommend the show and will make this an annual venue.
The crew was great - wind was so bad that it was borderline on weather or not to cancel. But even in that wind and the choppy conditions the guys took us out and we caught fish! They cleaned it all up for us and we cooked it up that night. All in all, great experience.
I had a great time snorkeling at Molokini Island. I took photos underwater. There were many turtles and tropical fish. The BBQ lunch was delicious. There were also plenty of drinks and fruits. The Japanese female instructor was very kind to us.
モロキニ島でシュノーケリング楽しかったです。海の中で写真を撮りました。亀や熱帯魚がたくさんいました。昼食のBBQランチがおいしかったです。飲み物やフルーツもたくさんありました。また日本人女性のインストラクターの方に親切にしていただきました。
We drove from Wailea to attend this luau in Lahaina and it was well worth it. Extremely organized and handled a large crowd easily. Food and drinks were excellent and the show was equally entertaining. All the positive reviews I read about the Old Lahaina luau were spot on correct. Highly recommend this luau to everyone.
We went to Maui specifically to see the whales and this tour didn't disappoint. The captain and his crew were fantastic, the food and the drinks served were very tasty. The whales provided us with quite the show. If you're thinking of taking this trip you must go on this tour.
Our tour guide was named Rory and he was fantastic. As we drove to Haleakala Rory provided us with so much Hawaiian history, it was fabulous learning and hearing so much about the culture. The sunrise that morning was spectular we were able to see Venus and Mars clearly and once the sunrise began it was just beautiful. We were also treated to a fabulous breakfast. We highly recommend this tour.
Our tour driver Gus, was awesome we had a fantastic day. The road to Hana is beautiful 617 switchback turns however, it was worth every turn. Our driver Gus stopped at beautiful waterfall, fantastic road side eateries and bought us the most wonderful banana bread we have ever tasted. We highly recommend this tour.