Reviewed by: Dhaval
Great place to learn about Sea Live detailed information great exbit very clean place.
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| Packages: | One-Day Pass |
| Attended as: | Couples |
| Posted on: | 2016/04/07 |
| Activity Date: | 2016/04/04 |
Reviewed by: mii
I live overseas, so I'm used to customer service here, but even so, I was shocked by how rude the attitude was when I made a confirmation call. It wasn't due to poor reception; the call was disconnected several times, and the attitude was extremely bad, which made me very anxious before participating in the tour.
However, when I actually joined the tour, the staff members were very nice. But to be honest, I'm not sure if it was worth the price.
When I asked some local friends in Maui, they told me it was too expensive and that there are better options available. I wish I had asked them before going.
わたしは海外に住んでいるのでこちらの接客になれているのですが
それでも
確認の電話をしたときに
びっくりするほど態度が悪かったです。
電波がわるいとかではなく
何回か途中で電話切られたし
態度もものすごい悪かったので
ツアーに参加する前とっても不安になりました。
実際にツアーに参加したら
そのときの従業員さんたちは
とてもいい感じでした。
でも値段の割には正直なところよかったのかはわからない。
マウイ地元の友達 何人かにきいたら高すぎるし
もっといいのがあると教えてもらいました。
初めに聞いてから行けばよかったなと思いました。
| Rating: | |
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| Packages: | 夕陽が美しい!サンセットクルーズ (2016年12月31日まで) |
| Attended as: | Solo Travelers |
| Posted on: | 2016/04/02 |
| Activity Date: | 2016/03/10 |
Reviewed by: NJ family
Crew was amazing! Had a great day! I was the only one in our group of 4 apprehensive, but the crew was so accommodating, I joined the fun! Great day, great excursion!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2016/03/31 |
| Activity Date: | 2016/03/28 |
Reviewed by: B. Yakubowski
The tour was cancelled. We were not notified so drove from Lahaina for the tour, sat and waited for over an hour at the tour location. Finally we used the phone at one of the local businesses (Makaii Glass Creations) to call about it, only to find out the tour was cancelled. I was told we had been emailed about the cancellation but neither email addresses provided received an email and there was no message on our phone either.
Warm Aloha,
We sincerely apologize that you did not receive the message from the activity provider regarding your tour cancellation. Your credit card has been refunded in full, and please do not hesitate to contact us at anytime if there is ever anything we can do to assist you.
Mahalo Nui Loa,
VELTRA Support
| Rating: | |
|---|---|
| Packages: | Pineapple Tour |
| Attended as: | Couples |
| Posted on: | 2016/03/29 |
| Activity Date: | 2016/03/26 |
Reviewed by: Maureen
The tour overall, for the ticket price, is worth it. Our family of four went on the Gold package which included lunch and it was a good value for the dollar.
On the way up you drive through beautiful rainforests and curvy roads. The driver is informative and gives a lot of good info - wish he was more interactive with the visitors.
On the way down, you go through the back side -- very bumpy and not as beautiful. This is when you realize it's a very long day. I was very thankful our driver was competent and made us feel safe as the roads were precarious in some spots.
Overall, a good day -- just very long. I do think it was better to take the tour vs drive ourselves because it would have been hard to see anything other than focusing on the road. And we learned about a lot of things we wouldn't have known otherwise. Not going to do this again though - once is enough!
| Rating: | |
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| Packages: | Gold Package with Lunch |
| Attended as: | Families |
| Posted on: | 2016/03/28 |
| Activity Date: | 2016/03/24 |
Reviewed by: pancake
Thanks to Yamapi, I created unforgettable memories for a lifetime.
To avoid putting too much strain on our bodies, we made stops at Krispy Kreme Doughnuts and Claridge while heading to the summit of Haleakalā. Since I was with my elderly parents, I was worried about the cold and altitude sickness, but there was no need for such concerns with Yamapi's tour.
The sea of clouds and the sunset, and the breathtaking starry sky I saw while lying on the ground are unforgettable. Yamapi's stories while we gazed at the stars resonated deeply with me. I held back tears as I looked at Orion. I promised my parents that we would come again together.
The sushi for dinner that we chose at the supermarket was delicious, and we even enjoyed warm tea and snacks in the car. After stargazing, we listened to music selected by Yamapi in the car, soaking in the emotions as we were driven back to the hotel. The couple who joined us on the tour were also very kind, making it a fun trip for everyone. With chairs, blankets, down jackets, knowledge, and thoughtful care, I believe Yamapi's tour is number one in Hawaii.
ヤマピーさんのおかげで一生の思い出ができました。
身体に負担がないように、クリスピークリームドーナツやクラロッジに寄りながら、
ハレアカラ山頂を目指します。
高齢の両親と一緒だったため、寒さや高山病が不安でしたが、
ヤマピーさんツアーはそんな心配不要でした。
雲海とサンセット、
そして、地面に寝転がって見た、あの満天の星空は忘れられません。
星を見ながらのヤマピーさんのお話も心に響きました。
泣きそうになるのをぐっとこらえて、
オリオン座を見ていました。
また一緒に来ようね、と両親と約束しました。
スーパーで選ばせて下さった夜ごはんのお寿司は美味しく、
車中では温かいお茶やおやつまでいただきました。
星空観測後の車中では、
ヤマピーさんセレクトの音楽を聴きながら、
感動にひたりつつ、ホテルまで送っていただきました。
一緒のツアーだったご夫婦もとてもやさしくしてくださり、
みんなでワイワイ楽しい旅でした。
椅子や毛布、ダウンジャケット、知識、気配り心配り、
ヤマピーさんのツアーはハワイNo.1だと思います。
Thank you for the wonderful comment. Life truly passes by in the blink of an eye, and when I look up at the starry sky, it feels like our time alive is just a few seconds. I look forward to seeing you again!
素敵なコメントを頂き恐縮です。人生は本当にあっという間に過ぎてしまい、あの満天の星空を見上げると生きている時間は数秒のような気がします。またお目にかかれることを楽しみにしております!
| Rating: | |
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| Packages: | 大人2名以上(2020年3月まで) |
| Attended as: | Families |
| Posted on: | 2016/03/28 |
| Activity Date: | 2016/02/25 |
Reviewed by: Caroline and Bernie
The web sites all boast of waterfall swims and swimming in rock pools. This does not happen as there is insufficient water at these locations. The rock pools were more like insect infested cess pools and there are warning signs about the dangers of swimming in them. The only swimming option is at the black sand beach where a 30 min stop was taken. I think the description needs to be altered to be more accurate.
Other than that, it was quite interesting but we were definitely ready to get off when it was finished. It is a long and tiring day.
| Rating: | |
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| Packages: | Gold Package with Lunch |
| Attended as: | Couples |
| Posted on: | 2016/03/23 |
| Activity Date: | 2016/03/12 |
Reviewed by: SusanShull
This was excellent!! Our driver was very knowledgable about Hawaiian history as well as plants, trees and many other points of interest along the way. He knew where to stop so we could take pictures, etc. We debated doing this drive ourselves but are very glad we did this with a driver. We also liked the small amount of people which made us feel we got very personal attention. We loved the stop at the Tropical Plant nursery as well and the girl that showed us the plants, etc. was also great!! Would highly recommend this tour!!
| Rating: | |
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| Packages: | Hana Tour with Picnic Lunch |
| Attended as: | Couples |
| Posted on: | 2016/03/21 |
| Activity Date: | 2016/02/29 |
Reviewed by: Chidu
The tour started great. The captain of the boat was taking us as close as she can near the whales. The whale expert was giving more details about the whales. Watched a lot of breaches towards the end of the tour. Am amazing unforgettable experience .
| Rating: | |
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| Packages: | Early Bird Special - 7:30 am Cruise |
| Attended as: | Couples |
| Posted on: | 2016/03/20 |
| Activity Date: | 2016/02/22 |
Reviewed by: Gary Allen
Somewhat reluctant to attend a magic show while on vacation but glad we did. What a great show and the food was plentiful and tasty. You are seated at round tables near the stage. Somewhat interactive with the audience. I recommend the show and will make this an annual venue.
| Rating: | |
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| Packages: | Gold Circle Seating |
| Attended as: | Couples |
| Posted on: | 2016/03/18 |
| Activity Date: | 2016/03/15 |
Reviewed by: たび大好さん
I had a great time snorkeling at Molokini Island. I took photos underwater. There were many turtles and tropical fish. The BBQ lunch was delicious. There were also plenty of drinks and fruits. The Japanese female instructor was very kind to us.
モロキニ島でシュノーケリング楽しかったです。海の中で写真を撮りました。亀や熱帯魚がたくさんいました。昼食のBBQランチがおいしかったです。飲み物やフルーツもたくさんありました。また日本人女性のインストラクターの方に親切にしていただきました。
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2016/03/14 |
| Activity Date: | 2013/04/25 |
Reviewed by: Meldebb
We drove from Wailea to attend this luau in Lahaina and it was well worth it. Extremely organized and handled a large crowd easily. Food and drinks were excellent and the show was equally entertaining. All the positive reviews I read about the Old Lahaina luau were spot on correct. Highly recommend this luau to everyone.
| Rating: | |
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| Packages: | Table and Chair Seating |
| Attended as: | Families |
| Posted on: | 2016/03/12 |
| Activity Date: | 2016/03/09 |
Reviewed by: Paula
Our tour guide was named Rory and he was fantastic. As we drove to Haleakala Rory provided us with so much Hawaiian history, it was fabulous learning and hearing so much about the culture. The sunrise that morning was spectular we were able to see Venus and Mars clearly and once the sunrise began it was just beautiful. We were also treated to a fabulous breakfast. We highly recommend this tour.
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2016/03/08 |
| Activity Date: | 2016/02/12 |
Reviewed by: Paula
Our tour driver Gus, was awesome we had a fantastic day. The road to Hana is beautiful 617 switchback turns however, it was worth every turn. Our driver Gus stopped at beautiful waterfall, fantastic road side eateries and bought us the most wonderful banana bread we have ever tasted. We highly recommend this tour.
| Rating: | |
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| Packages: | Hana Bound - From West Maui (7 Hours) |
| Attended as: | Couples |
| Posted on: | 2016/03/08 |
| Activity Date: | 2016/02/13 |
Reviewed by: Leticia
we went in the morning, and was a beatiful experience.
| Rating: | |
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| Packages: | Morning Whale Watch Cruise [9:45 AM] |
| Attended as: | Couples |
| Posted on: | 2016/03/08 |
| Activity Date: | 2015/04/02 |
Reviewed by: kurumi38
I was worried about seasickness, but I thought whale watching in Maui during winter was a must, so I participated. It seems to depend on the weather, but that day we were able to see whales breaching up close right away, and I quickly forgot my worries. They jumped several times in different places, so I was busy watching them. Since we had a Japanese guide during our time slot, we received detailed explanations about the whales' behavior and how to observe them, which made it even more interesting. I was more satisfied than I expected, and it truly became a wonderful memory.
船酔いが心配でしたが、冬場のマウイでホエールウォッチングははずせないと思い参加しました。
お天気に左右されるそうですが、その日はすぐに鯨のブリッジが間近に見ることができ、不安要素はすぐに忘れてしまうぐらいでした。
あちらこちらで何度もジャンプしてくれるので、見るのに忙しいぐらいでした。
私たちの時間帯は日本人ガイドさんがついて下さったので、鯨の生態や見方など詳しく説明してもらえ、さらに興味深く見ることができました。
期待以上に満足で、本当に楽しい思い出になりました。
| Rating: | |
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| Packages: | おすすめプラン |
| Attended as: | Couples |
| Posted on: | 2016/03/07 |
| Activity Date: | 2016/02/22 |
Reviewed by: MNH
Visiting Molokai through a guided tour was an experience that I will never forget! I learned about Molokai's history and was able to see the gems this island had to offer. An experience I am willing to do again!
| Rating: | |
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| Packages: | Half Day Tour |
| Attended as: | Solo Travelers |
| Posted on: | 2016/03/06 |
| Activity Date: | 2016/02/09 |
Reviewed by: Danielle Grey
Our tour guide josh was extremely friendly and personable. He seemed to know everything when it came to Maui and the environment in which we were hiking. The lunch was great and you couldn't beat the scenery! Would definitely refer a friend!!!
| Rating: | |
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| Packages: | Morning Tour - Meet in Central Maui |
| Attended as: | Couples |
| Posted on: | 2016/03/06 |
| Activity Date: | 2016/03/03 |
Reviewed by: Mike & Helena
We had a really good time. It was whale season and we saw many. The crew was very friendly. When we ran out of our wine they loaded us up on vodka drinks.
| Rating: | |
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| Packages: | Sunset Sail (BYOB) |
| Attended as: | Couples |
| Posted on: | 2016/03/05 |
| Activity Date: | 2016/02/09 |
Reviewed by: Paula
Old Lahaina Luau is top notch, the venue itself is beautiful...you are right on the water, therefore the sunset was beautiful. The tables are set up so that everyone is able to see the show. The food was really good and the drinks were great. They have a full open bar included in your ticket price. The wait staff was excellent. We loved the show it was beautiful and of course gave you a look into the history and culture. It was a magical evening and worth the cost. Even, if you have be n to other luaus this one is the best we have ever seen. Highly recommend.
| Rating: | |
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| Packages: | Table and Chair Seating |
| Attended as: | Couples |
| Posted on: | 2016/03/05 |
| Activity Date: | 2016/02/10 |
Reviewed by: stacy
OMG had a great time. the boat was half full and was a gorgous out. we we're surrounded by whales. first we had mama and baby then another pair then even another pair.wow. then as we we're going back to harbor because time was up and i think the whales were bord of us. we had a treat a female was being corted 7 males.OMG they went under the boat then around the boat. the crew said this was treat and we stayed out extra longer till the whales left us. that was very nice of the crew to that for us. thanks crew for making the day special
| Rating: | |
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| Packages: | Morning Whale Watch Cruise [9:45 AM] |
| Attended as: | Couples |
| Posted on: | 2016/03/01 |
| Activity Date: | 2016/02/27 |
Reviewed by: モカちゃん
I parked the rental car in the hotel parking lot and showed the parking ticket to the bellboy, who later gave me a free ticket. The meeting point was in the grassy area by the ocean, past the hotel pool. When I arrived, there were a few other guests, so it was easy to find. Everyone except us was from Europe or America. There were no Japanese staff, and everything was in English, but since snorkeling tours are participated in by many, it was okay if you didn't understand English.
At the snorkeling spot, there were more fish than at Molokini. I think I felt that way especially because Molokini was disappointing. I hoped to see a whale if I was lucky, but unfortunately, I didn't encounter any. If you're aiming to see whales, it's better to go after January, targeting February to March.
The weather was nice, and I had a lot of fun.
レンタカーはホテル駐車場に止めてベルボーイに駐車券を見せると後で無料券をくれました。集合場所はホテルのプールを通り越し海側の芝生エリア。着いたら数人のお客さんがいたのですぐわかりました。私たち以外は皆欧米人。日本人スタッフはいなくすべて英語でしたがシュノーケリングツアーはあちこちで参加しているため英語は理解できなくても大丈夫でした。
シュノーケリングスポットには、モロキニ島より魚がいました。モロキニが期待はずれだったから余計にそう思えたのかな。くじらが運良ければ見れるかな?と期待しましたが残念ながらくじらには会えず。やはりくじら目的なら1月以降で2~3月狙いですね。
天気も良くとても楽しかったです。
| Rating: | |
|---|---|
| Packages: | おすすめプラン(2016年12月31日まで) |
| Attended as: | Families |
| Posted on: | 2016/03/01 |
| Activity Date: | 2015/12/10 |
Reviewed by: Laura
This was one of our favorite activities that my boyfriend and I did while exploring Hawaii. The instructors are so sweet and really tend to your needs if you're having some difficulties while in the water. HIGHLY RECOMMEND THIS!
| Rating: | |
|---|---|
| Packages: | [8:00AM] Discover Kaanapali Snorkel |
| Attended as: | Couples |
| Posted on: | 2016/02/29 |
| Activity Date: | 2016/02/06 |
Reviewed by: boss1
I went on the Haleakalā Sunrise Tour. The result was exactly as I expected: "wonderful"! The sunrise at Mount Fuji is also amazing, but there's definitely a refreshing feeling that makes you want to go again and again! If you're hesitating, I highly recommend you give it a try. The entire tour was conducted in English, but there were no issues at all. Everyone was friendly and considerate. I recommend it!
ハレアカラサンライズツアーへ行ってまいりました。結果は思ったっ通り「素晴らしい」の一言です!富士山のご来光も素晴らしいですが、何度でも行きたくなるような「清々し気持ち」に間違いなくなれます!迷ってる方は是非行ってみてください。すべて英語のアテンドでしたが、問題なく大丈夫です。みなさんフレンドリーに気を使ってくれます。お勧めです。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2016/02/29 |
| Activity Date: | 2016/02/18 |
Reviewed by: Lynne T
There are no words to describe this sunrise tour. It was absolutely amazing. The driver and tour guide was so experience, she made driving 10,000 feet a truly magical, comfortable and safe experience. A once in a lifetime experience.
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Posted on: | 2016/02/28 |
| Activity Date: | 2016/02/26 |
Reviewed by: Lisa H
My 7 and 11 year old had a great time on the zip line and Aqua ball. The Aqua ball is hysterical. Fun for the whole family!
| Rating: | |
|---|---|
| Packages: | Aquaball Ride & Zipline Tour Combo |
| Attended as: | Families with Young Children |
| Posted on: | 2016/02/26 |
| Activity Date: | 2015/08/06 |
Reviewed by: MeSoHappy
The Pride of Maui sunset cruise was the highlight of our trip to Maui! The crew was wonderful and welcoming and the drinks were plentiful. Dinner time rolled around and was served buffet style. Everyone was obliging and the food was tasty. I highly recommend the chicken and the onion tartlet! There were live musicians who played fun Latin jazz the entire evening, and the top deck plays more variety for the hip crowd. Needless to say, the whales were amazing! There were so many of them! We thoroughly enjoyed ourselves and Pride of Maui could not come more highly recommended. This would not have been made so easy without the booking process at Veltra. They made it super easy and we were happy with the customer service.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2016/02/25 |
Reviewed by: mblock
I enjoyed every moment of the tour, Haleakala is definitely a must-do in Maui!
I'm glad that Polynesian Adventure Tours offers the Sunset tour, I would not be able to do the sunrise tour because of my tight schedule.
The local tour guide Kama was was excellent, very entertaining and knowledgeable about the Island of Maui. He gave us a map and shared interesting facts about Hawaiian history, geology, geography, ecology and legends.
After the pick up we stared our journey to the top of the Haleakala. We made a quick stop at the small, but beautiful Lavender Farm for a bathroom break and to get the coffee and pastries.
We arrived at the visitor center, approximately one hour prior to Sunset, and we had enough time to explore around and take nice pictures of the landscape. I absolutely love sunsets and being able to watch it above the clouds was amazing!
The last stop was at Cafe O Lei, we had a delicious family-style dinner and it was a great way to end the night.
The Sunset tour is great because it is not as crowed as the sunrise. I had a great experience visiting Haleakala with Polynesian Adventure Tours!
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Posted on: | 2016/02/24 |
Reviewed by: mblock
I have done many different tours in Hawaii, and no doubt Jasmine was the best tour guide I have ever had. The tour was perfect from the pick up until the drop-off.
I wasn't sure what to expect since this was my first time on the island but I'm glad I did it. I would never have been able to see this much in one day by myself. She safely drove us through windy and narrow roads and took us to places where large tour buses cannot go.
What a difference Jasmine makes. She is a local Maui girl who deeply loves what she does, she is very knowledgeable and shared interesting facts about Maui's history, culture, geology, ecology, industry etc.
This tour took me to many out of the beaten path places in Maui, giving me memory that will last a lifetime! If you are visiting Maui I highly recommend booking the West Maui Sightseeing Tour!
Wow, thank you for your beautiful review. I feel touched by the warmth of your words. I too had an awesome day. Thank you for such great company! Wishing you many more moments of joy, love and laughter together. Warmest aloha... Jasmine
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Posted on: | 2016/02/24 |
Reviewed by: ひこにゃん
We gathered around 4:30 PM and enjoyed welcome drinks, taking photos, and conversations with the people at our table. The food, a mix of traditional Hawaiian dishes and hotel cuisine, was very delicious. The show was entertaining, filled with laughter, emotion, and excitement. I believe it became a wonderful memory.
16時30分頃から集まり、ウェルカムドリンク、写真、テーブルの人たちとの会話を楽しみました。お食事もハワイ伝統のものとホテルのごはんがまじり良い感じでとてもおいしかったです。ショーも笑いあり、感動あり、迫力ありと楽しむことができました。
良い思い出になったとおもいます。
| Rating: | |
|---|---|
| Packages: | スタンダード席(3コースメニュー) |
| Attended as: | Families |
| Posted on: | 2016/02/22 |
| Activity Date: | 2016/02/18 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the tour.
However, we sincerely apologize for the discomfort you experienced due to the bad weather and the poor attitude of our phone support staff.
We have shared the content of your feedback with the operating company.
We will work diligently with the operating company to improve our services so that all participants can enjoy their experience comfortably.
Thank you for taking the time to share your valuable feedback.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら悪天候でご不安な思いをされたとともに、電話対応スタッフの態度が悪く、ご不快な思いをさせてしまいましたこと深くお詫び申し上げます。
催行会社へご投稿いただきました体験談の内容を共有させていただきました。
ご参加される皆さまに気持よくご参加、お楽しみいただけるよう催行会社とサービス改善に向け尽力させていただきます。
お忙しいところ貴重な体験談のご投稿誠にありがとうございました。
VELTRAカスタマーサポートチーム