All Reviews for Family & Accessible Travel

We used this service for our family's first trip to Hawaii. We enjoyed a full hour of horseback riding, and the location was amazing. The horses were well-behaved, with gentle eyes that were just too cute! It was a sunny day, but there were plenty of shaded areas, so it wasn't as hot as I expected, and we had a great time! I don't understand English at all, but they showed us a Japanese version of the explanation video, which made me feel at ease. I definitely recommend this experience!

家族で初めてのハワイ旅行で利用しました。
１時間たっぷり乗馬してロケーションは最高。お馬さんはいい子で優しい瞳で可愛いすぎた！
日差しが強い日だったけど日陰も多くて思ったより暑くなく楽しめました！
英語は全く分からないけど日本語版の説明動画も見せてくれて安心しました！是非体験してきてください

Great experience this was my first time and it didn’t disappoint. It is definitely the money worth . Great staff very friendly and knowledgeable.

Since it was a plan with shuttle service from the hotel, we took a large bus for about an hour to get to the location. The instructor during the horseback riding spoke in English, but there was also an explanation provided by a Japanese staff member beforehand, so I think it’s fine even if you don’t understand English. There were mostly Japanese participants, but there were also quite a few Chinese, Korean, and Westerners. There was about an hour of free time before and after the activity, so we spent it buying snacks at the shop and taking a leisurely walk. It was really nice to feel nature in a different atmosphere from the Waikiki area.

ホテルからの送迎付きプランだったので、大型バスで1時間ほどかけて現地まで行きました。乗馬中のインストラクターさんからの声掛けは英語ですが、事前に日本人のスタッフの方からの説明もあったので、英語がわからなくても大丈夫だと思います。参加者は日本人が多めで中国人、韓国人、欧米の方も結構いました。アクティビティの前後にそれぞれ1時間弱自由時間があったので、売店で軽食を買ったりのんびり散歩したりして過ごしました。ワイキキエリアとはまた違った雰囲気の中で自然を感じることができてとても良かったです。

I was scheduled to fly with Hawaiian Airlines, but I missed my stop at the airport and had the driver take another round. I apologize for the inconvenience, and thank you very much.

ハワイアン航空に乗る予定でしたが、着いた空港で下車し損ない、ドライバーの方にもう1周していただきました。お手数お掛けいたしました、ありがとうございました

I happened to be the only participant, so it turned into a private charter. It feels like riding a swing 150 meters above the ground. There's nothing else like it. Overlooking the ocean and gazing at Diamond Head is breathtaking. The wind feels amazing! Is the tip $20? There was a $20 bill clipped to the boat, so it felt like I had to pay that amount, haha. But I definitely recommend it!

たまたま他の参加者がいなくて、プライベートチャーターになりました。150メートル上空でブランコに乗っているような感覚です。これは他にはありません。海を見下ろしてダイヤモンドヘッドを眺めるのは圧巻です。風が最高に気持ちい！チップは20ドル？ボートに20ドル札がクリップされていて、なんか20は払わなきゃならない雰囲気でした笑。でもぜったいオススメです！

What can I say?
Sam and Macie were absolutely outstanding
We had a great time! I felt well taken care of - especially having had a knee replacement~
They were EXTREMLY helpful in every aspect!
The guides were hilarious outgoing and made us felt welcoming and comfortable the entire time! They were very informative! We had a blast!!! We had a party of six: my hub and I and four adult kids 18-22.
We seen turtles and all kinds of cool fish!
Thank you so much for an enjoyable excursion! This was worth it! Everyone loved it! Thanks for the memory! Hawaii 2025!
Thank you!!

Overall a fun experience. Staff is friendly and the sandbar is beautiful!
The overall tour is just a little too long and the boat is a little dirty.

Since we had VIP seats, we were able to enter 30 minutes early and had seats right in front. The food was delicious, and although there were only a few people at the show, it was satisfying enough. Being able to see the sunset during the event will be a lifelong memory.

VIP席でしたので、３０分早く入場でき、真正面の席でした。食事は美味しく、ショーも人数は少なかったですが、それなりに満足できる内容でした。途中サンセットを見れたのは一生の思い出になります。

I have been frequently staying at a condominium (which is not used for tours, but is located in Waikiki) where the HIS shuttle does not go, so I use this service instead. Upon exiting the airport, there is a reception desk diagonally to the left where they can assist you in Japanese, so there are no issues. You ask at the reception for the column number where the shuttle is waiting, then move to that spot for another check-in. The shuttle driver only speaks English, but once you mention the hotel name, you just need to get off, so it shouldn't be a problem. Honestly, I wouldn't personally call it a "bargain" price, but since it's closer than the Uber pickup area and you can sit comfortably, I consider it acceptable.

最近常宿にしているコンドミニアム（ツアーで使われないところですがワイキキ内）にHISのシャトルは行ってくれないのでこちらを利用しています。空港出口を出て左斜め前に受付があり日本語で対応してもらえるので問題ナシ。受付でシャトルが待機する柱の番号を聞いてそこまで移動、そこで再度受付です。シャトルのドライバーさんは英語オンリーですがホテルの名前を言われたら降りるだけなので問題ないでしょう。正直個人的には｢格安｣とは言えない価格ですがuberの乗り場より近いところで乗れるしゆったり座って行けるのでまぁ良しとします。

Tonight we went to an immersive and interactive luau -it was simply the best and I would highly recommend!

We all had such a great time - we were welcomed like family! We loved learning to drum, spin fire “knives”, wrap fish for cooking, bury the fish to cook on the hot rocks, have a traditional kava ceremony, and weave tea leaves to make bracelets, leis, etc. We then had a catered kalua pork dinner and got to eat the fish we wrapped and cooked. This was so much better than the commercialized luaus we have attended before! If you want a true family experience this is for you. If you want the commercialized cocktail filled experience this isn’t it!

This was my first experience, and the Japanese crew members were very entertaining, making it a fun experience for the kids as well. The final snorkeling was a bit nerve-wracking when clouds appeared, but when it cleared up, the color of the sea was beautiful, and we saw plenty of fish. The hamburger for lunch was also quite delicious, and my 5-year-old daughter was happily eating it! I want to practice swimming more and come back again!

今回初めての体験でしたが、日本人クルーの方もとても面白く、子供達も楽しい体験ができました。
最後のシュノーケリングは雲が出てくると少しドキドキしましたが晴れると海の色がとてもキレイでお魚もいっぱい見れました。そしてランチのハンバーガーもかなり美味しくて、５歳の娘もパクパク食べていました！またもっと泳ぎを練習してまた来たいです♪

It was my first time parasailing, and the guide was interesting, making it a fun experience. Thank you!

初めてのパラセーリングでしたが、ガイドさんもおもしろく楽しい体験ができました。ありがとうございます！

Yet again another excellent tour from VELTRA and Operators. Bus driver Tommy was funny and more importantly on time, he gave us all the information we needed. We climbed at 9am and did it in 20mins as we wanted a workout. Spent some time at the top, taking in the views. Made our way down slowly, sat under the trees in the park and waited to be collected by Tommy. All done by 1130am. Perfect!

This team is top notch, they took us to a great location. They provided a wealth of information on mantaray's while we prepared for the event. We had so much fun.

We had so much fun on this tour. Really great snorkeling. We found eels, puffer fish, and even an octopus.

I experienced a 2-hour horseback riding session at Kualoa Ranch. The activity itself was fantastic. If I remember correctly, it’s quite popular, so when I applied, I wasn’t sure what time slot I would be able to join. It was confirmed in the reservation email when I opened the voucher. I didn’t quite understand how Kualoa Ranch operated, and since it was the weekend, there were more people than on weekdays. After arriving, I realized I had about 2 hours of free time before the horseback riding, so I lined up at the ticket center, but all the other morning activities were sold out. I spent the time at the cafeteria, grabbing a light snack and browsing for souvenirs. Considering efficiency, I would have liked to combine another tour with the 2 hours, but the horseback riding experience was truly wonderful. The horses are well-trained, so they move along without needing much direction. During the 2-hour wait, I bought lunch at the cafeteria, which felt like a food court, so there was no obligation to buy a meal for each person. To avoid overeating before the activity, sharing was also possible. It seems that bringing in sandwiches or rice balls wouldn’t be a problem. By the way, it takes about an hour to get from the Sheraton to Kualoa Ranch. The bus is large and comfortable. The driver provided information about Hawaii’s attractions in English along the way, which added to the pleasant atmosphere. Overall, I’m glad I participated!

クアロアランチの乗馬2時間を体験。
アクティビティ自体、最高でした。
確か、記憶によると人気なんで、申込時には何時の回に参加できるかは判らず、予約確定のメールでバウチャーを開くと確定されてる感じでした。クアロアランチの仕組みが分からなかったのと、土日だったんで平日より人が多かったせいか、着いたのち、乗馬まで2時間くらい空き時間がある事がわかって、そこからチケットセンターに並んだが、午前中の他のアクティビティはどれも完売との事で、カフェテリアで小腹を満たしたり、お土産見たりして過ごしました。効率から考えると2時間あれば何か1つツアーを組み合わせたかったが、乗馬体験はとても素晴らしく、馬が慣れてるので、あまり指示を出さずとも合わせて動いてくれます。2時間の待ち時間はカフェテリアで昼食を購入し食べたがフードコートのような感じなんで1人1食購入する義務感も無く、アクティビティ前の食べ過ぎを避ける為にシェアも可能でした。おそらく、サンドイッチやおにぎりの持込みも問題なさそう。ちなみに、シェラトンからクアロアランチまで約1時間。バスは大きく快適です。行きがけのドライバーは道中、ハワイの見どころを英語ですが紹介してくれて、雰囲気も良かった。トータル、参加して良かったです！

I invited my colleagues on a company trip for the first time and we went on a catamaran yacht. The view of Diamond Head and Waikiki Beach from offshore was amazing. The wind was blowing, making for a fantastic sailing experience, and we even encountered dolphins swimming alongside us and saw sea turtles. It was the best cruising experience. When I mentioned that I had some sailing experience, the captain kindly let me operate the winch and take the helm, creating unforgettable memories. Thank you to the captain and the crew. My colleagues, who were on a yacht for the first time, were also very satisfied with the cruising experience. If I have the opportunity again, I definitely want to ride on the Mai Tai again.

初めて会社の旅行で同僚を誘いカタマランヨットに乗りました。
沖合から見るダイヤモンドヘッド、ワイキキビーチは最高です。また風も吹いてヨットとしての走りも最高、さらにイルカの並走、ウミガメにも遭遇し最高のクルージングでした。私がヨット経験者だと伝えるとキャプテンの計らいでウインチ作業、舵も握らせて貰い、最高の思い出になりました。キャプテン、クルーの皆さん有難うございました。初めて乗った同僚もヨットのクルージングに大満足しておりました。
また機会があれば必ずマイタイ号に乗りたいと思います。

My first time in Hawaii and my first time parasailing was an amazing experience. As I've gotten older, I've become a bit uneasy with heights, so I had some concerns, but parasailing was something else entirely. It was fantastic!

初めてのハワイ、初めてのパラセーリングは最高の体験でした。
歳を取るにつれて少し高いところが苦手になってきて、少し不安がありましたが、パラセーリングは別物でした。最高です！

I was very satisfied running through the town of Honolulu and along the coast while feeling the breeze! I will definitely sign up again when I come to Hawaii!

ホノルルの町中と海沿いなど風を感じながら走れ非常に満足できました！また、ハワイに来る際にはぜひ申し込みいたします！

We had a great movie tour - almost wish we had booked one of the more extended tours, but we had a great guide, learned a lot, enjoyed photo stops though wish there were more! Would definitely recommend!

Food was great
Staff was courteous helpful very professional
The entertainment was awesome
The view was breathtaking
Thank you

The guy was very nice and knowledgeable but the tour was just okay.

I have done horseback trekking for about two hours several times in Hokkaido, and the horses in Hawaii respond to the same cues for moving forward, stopping, and turning. It's universal.

At first, we went through the forest, then we reached the scenic spot in the photo, and from there, we turned back to the starting point. After riding for two hours, my butt started to hurt (laughs), but the weather was nice, and I thoroughly enjoyed horseback riding!

On uphill slopes, the horses seemed to struggle, and on downhill slopes, they moved slowly and cautiously to avoid slipping. You really feel the difference from riding a bicycle or motorcycle; it's a "living creature."

After the ride, you can receive photos taken during the ride via AirDrop as a complimentary service. There are commemorative photos for sale in front of the visitor center (restaurant? gift shop?), but they are expensive ($20 each), so you might not need to buy them.

北海道で数回，2時間ほどの乗馬トレッキングをしたことがあり，ハワイの馬も同じ足や手綱での指示で，進む・止まる・曲がる，をしてくれます。万国共通。
最初，林を進み，その後，写真の風景の場所に行き，そこから引き返してスタート地点に戻ります。
やはり2時間も乗っていると尻が痛くなります(笑)
が，天気も良く，乗馬を満喫しました！！
上り坂では，馬が苦しそうになり，下り坂では，馬が滑らないように慎重にゆっくりになります。自転車やオートバイじゃない，「生き物」を実感します。
乗馬後，乗馬中にサービスで撮ってくれる写真をAir Dropでもらえます。ビジターセンター（レストラン？ ギフトショップ？）前に，記念写真を売ってますが，高い（1枚 $20）から買わなくても良いかも・・。

The thrill rides were seriously fun. I got splashed with a lot of water. It was great. I thought I would want to come back again. The wait times were short, and I was able to enjoy various water slides. Each one was thrilling, and my friends and I laughed a lot. There were many slides that you can't experience in Japan, and it was really enjoyable. In this plan, drinks were all-you-can-drink, so I was able to have beverages after enjoying the water slides and after changing before heading home.

絶叫系がガチで楽しかったです
顔にいっぱい水がかかりました。
良かったです。
また来たいと思いました。
待ち時間も少なく色んなウォータースライダーを楽しむことができました。
また、1つ1つ迫力があって友達ととても笑い合いました。日本には体験できないスライダーが多くとても楽しかったです。
今回のプランではドリンクが飲み放題だったのでウォータースライダーを楽しんだ後や着替えが終わり帰る時にも飲み物をいただけました。

The Viking was a bit tiring, but it was worth the climb! The view was spectacular. The guide was also very kind. I'm glad I participated.

バイキングは少し疲れましたが
登る価値あり！
絶景です。
ガイドさんもとても親切でした。
参加して良かったです。

We participated as a family of four. We put on our swimsuits and headed to the meeting point, then boarded the boat to go out to sea. There were two crew members: the captain and one staff member. It seemed there were two boats for parasailing. Since there were many Japanese tourists, some basic Japanese words were used, but the main language was English. The speed of the boat going out to sea was exhilarating! The moment we were told to put on the gear and go, we soared into the sky. So high! So beautiful! So refreshing! The blue sea, the clear blue sky, and Diamond Head unfolded before us like a postcard. The parasailing was colorful and doubled the fun. It was truly an enjoyable sailing experience. You can take photos with your phone, which you can hang around your neck in a waterproof cover. The staff also takes pictures for you. They save them to your phone's files and even give you an SD card. They took 270 pictures for us. This happened after the reception staff at the building showed us the photos on a tablet after receiving the SD card. You give tips directly in cash to the staff when you get off the boat. At other restaurants, it felt like you could choose from three options: 18%, 20%, or 23%, so around 20% seems to be the norm. It was a happy time with the friendly and smiling staff in the relaxed flow of Hawaiian time. We checked in 30 minutes before our reservation, and the total experience lasted about an hour and a half. It was a great activity to experience. A Hui Hou 🌺

家族４人で参加しました。水着を着て集合場所へ行き、ボートに乗って沖へ出ました。船長（キャプテン）とスタッフ１人の2人体制です。見た所パラセイルのボートは２船あるようでした。日本人観光客が多いのがカタコトの単語は出てきますが基本は英語のみ。沖へ出るボートのスピードは爽快！器具をつけてGOと言われた瞬間ふわぁーっと空へ飛び出しました。たかーい！キレイ！気持ちいーい！ブルーの海と真っ青な空とダイアモンドヘッド、絵葉書の世界が目の前に広がります。パラセイルはカラフルで楽しさ倍増。ホントに楽しいセイリングでした。防水カバーに入れたケータイを首から下げて写真撮影可能。スタッフさんも写真を撮ってくれます。ケータイのファイルに落としてくれてSDカードもくれます。270枚も撮ってくれてました。40ドルでした。これは建物の受付スタッフさんがSDカードを受け取ってタブレットで見せてくれてからの事です。チップはボートを降りるときにスタッフさんに直接キャッシュで渡します。他のレストランでも18％20％23%の3種類から選ぶような感じだったので大体20％くらいが相場のようです。ハワイ時間の流れる穏やかで笑顔明るいスタッフさん達と幸せな時間でした。予約時間の30分前に受付して、トータル１時間半くらい。体験してよかったアクティビティでした。A Hui Hou 🌺

My wife and I participated (both 65 years old, haha). This time, four groups jumped. Besides us, there were newlyweds from Japan, a group of three foreign men (two of whom jumped), and a cheerful group of four (two of whom jumped), along with two crew members.

We were the first to jump, cheered on by everyone. It was incredibly fun. Up in the sky, the wind felt nice, and I was amazed by the blue of the sea below. After being dipped in the sea about three times (when we touched the water for a while, the speed of the boat increased and we floated up, and then when the boat slowed down, we touched the water again), we safely landed back on the boat.

While the other three groups were jumping, we felt like we were cruising and were never bored at all. The crew member even told us about delicious places to eat in Honolulu.

I’m not sure about the others, but when we disembarked, I gave each of the two crew members a $10 tip. I also purchased photos on an SD card for $40, which could be copied directly to my iPhone on the spot. It was a great experience.

かみさんと参加（どちらも65歳 笑）。
今回，飛んだ(?)のは4組。船には，我々の他は，日本からの新婚さん，外国の男子3人組（内2名飛び）と陽気な男女4人組（内2名飛び），クルー2名。
我々は，皆の歓声に見送られて，1番に飛びました。
めちゃくちゃ，楽しかったです。
空の上は，風が気持ちよく，とにかく下に見える海の青さに感激です。
3回ほど海にチャポンと浸け（しばらく着水すると引っ張る船のスピードが上がって浮き上がり，また船が遅くなると海に着水する・・みたいな感じです）られた後，無事に船上に着陸(?)。
あとの3組が飛ぶ間も，クルーズしている感じで，全く飽きませんでした。クルーのにいさんがホノルルのおいしい店を教えてくれたり・・。
他の人たちは不明ですが，下船時，クルー2名に心付けを$10ずつ渡しました。
SDカードの写真も$40で購入しました。その場でiPhoneにコピーもできました。
良い体験しました。

Francesco and Ella were phenomenal. We had kids aged 9,5, and 3 with us. The two youngest were freaked out and didn’t want to go in the water. Francesco stayed with them while myself, my wife, and the 9 year old went snorkeling. Ella was very knowledgeable and patient. Thank you both for your hospitality and putting up with the kids. I recommend anyone try this out, it’s so much better than being on crowded boat, especially if you have kids.

I would recommend this adventure for anyone who is a first time or experienced rider. The horses are well trained and the guides were awesome. Even the light rain didn’t dampen the experience. What a great time.

All the shows were slightly staggered in timing, making them easy to watch! It was great that I could enjoy them while being with my baby! I want to go again!

すべてのショーが時間が少しずつズレてて見やすくかったです!
赤ちゃんと一緒でも楽しく見て回れたので最高でした！
また行きたいです!