All Reviews for Family & Accessible Travel

During my last trip to Hawaii, I used Roberts Hawaii from the airport to the hotel. I can't drive, and The Bus doesn't allow large luggage like suitcases. Additionally, hotels have stopped their shuttle services to the airport due to COVID-19, so I think Roberts Hawaii is the only option.

There’s no complicated tipping system, you can charge your iPhone on board, they stop at various hotels, and the driver helps with loading and unloading the suitcases. It's less stressful than using Uber, and I plan to use Roberts Hawaii again when I go back to Hawaii.

前回のハワイでも空港からホテルまでロバーツハワイ利用でした。私は運転ができませんし、ザ・バスはスーツケース等の大きな手荷物はNG、ホテルもコロナの煽りを受けて空港とのシャトルバスを取り止めている…となると、ロバーツハワイ一択かと思います。
面倒なチップ制度もありませんし、車内でiPhoneを充電できますし、さまざまなホテルに止まってくれますし、スーツケースの上げ下げもドライバーがして下さいます。Uberよりも気を使いませんし、またハワイに行く時はロバーツハワイさんにお願いしようと思います。

We boarded the ferry at the Lahaina main dock and took a very smooth 50 minute ride to the Lanai Harbor. We we greeted by our guide Josh. Josh was is an extremely passionate guide who explains current and past customs and cultures on this small but interesting island. He was very amenable to making stops in town to shop and to go to the world famous cat sanctuary for my wife! We had time to take in the beauty of the coastline as well as the mountain ranges. This guided tour is one of the best we’ve taken and Josh made all the difference. Thanks Josh!

Staff, food and entertainment were all very good

The entire experience was fantastic from start to finish! The land crew was so helpful trying to get us all onboard safely and efficiently. Once onboard, the crew and entertainment was beyond anything we could have expected. They were friendly, engaging and so welcome! At one point, they took us out on a boat to a heart-shaped reef so that we could leave flower petals in honor of the loss of our mother. It was just the best time and we highly recommend this booking for anyone wanting to go out to the sand bar to have fun, be very well taken care of and create a day of memories that will last a lifetime.

The staff on board were so welcoming and friendly! They took the time to get to know everyone and made sure we had enough to eat and drink! The sunset was beautiful and we were able to take many pictures. Would definitely recommend!

On the boat to Sandbar, I was able to enjoy donuts and live music, making the travel time enjoyable! I was satisfied with the many activities I could experience! The staff was very kind and attentive, checking if there was anything I didn't understand in their explanations and occasionally providing explanations in Japanese. However, there were no lockers, so be careful with your valuables. I would be very satisfied if the price were a bit lower!

サンドバーに行く船ではドーナツが食べられたり生演奏が聞けたりと、移動時間も楽しく過ごせました！沢山のアクテビティが体験できて満足です！スタッフの方が、説明で分からなかったことはないかと色々気にしてくれたり所々日本語で説明してくれるなどとっても親切で優しかったです！ロッカーなどは無かったので貴重品の管理には注意です。もう少し金額が安ければ大変満足です！

Overall: fantastic. The whole family enjoyed the experience. Be prepared to get dirty. Ecologically friendly, good history. 30 year old and 24 year old had a great time driving. 8 year old talked about it for days, highly recommend.

Very reasonable priced glass bottom boat trip with a knowledgeable captain who told
great stories on the history of the area. His lovely wife even took a family photo for us with diamond head in the background.
We saw dolphins, turtles and lots of colourful fish.
The boat was clean and sanitised before we boarded. Free Water was provided and a toilet onboard.
Only negative is that It would have been wonderful if able to to go below deck to view under or From side viewing panels instead of Viewing down from the top.
I would recommend this trip for the views and experiences.

I felt at ease with the Japanese support. After arriving at the airport, the guidance was clear, and the pickup to the hotel was almost on time and very kind. The vehicle was not full, so I think we were able to avoid crowding. I plan to use this service again next time.

日本語対応で安心できました。空港到着後、案内もわかりやすく、帰りのホテルへのお迎えもほぼ時間正確で親切に対応していただきました。車内は満席ではなくゆとりある席で蜜を避けられたと思います。次回も利用する予定です。

This is an absolute must do. It was so amazing to see the sharks swimming right next to you and under you in a completely safe environment. The crew was also amazing; very knowledgeable and kind.

I absolutely enjoyed the experience. I wasn't able to see too many sea life, however, that didn't take away from the overall fun at all. I personally have a mild fear of the deep ocean, so going too far out into sea in a kayak frightens me. But it would be a miss opportunity for me to not try this at least once while on vacation. My only criticism is that the kayaking zone is a little confusing to figure out, so I felt it was too mixed up with the commercial zone and the military zone. The zone marker was hard to figure out so my group just follow other groups instead.

From start to finish the crew was extremely gracious, funny, and welcoming. The donuts and juice were a great touch. Everyone was really impressed and loved listening to the singing to and from the sand bank. I highly recommend to take time and have a conversation with Jessie!!

The airport receptionist spoke Japanese, and the driver spoke English. There was no waiting time at the airport, and we arrived at the hotel smoothly.

空港受付さんは日本語、ドライバーさんは英語でした。空港では待ち時間なく、スムーズにホテルへ到着することが出来ました。

Unfortunately, the weather on the day was rainy, but the vast nature spread out before me, and I was moved to experience the worlds of Jurassic Park and King Kong up close. There were many other activities like horseback riding and buggies, so next time I would like to participate in a different activity.

当日の天気はあいにくの雨でしたが、広大な自然が目の前に広がり、ジュラシックパークやキングコングなどの世界観を間近に体験することができて感動しました。
乗馬やバギーなど、他にも沢山のアクティビティがあったので、次回はまた別のアクティビティに参加してみたいと思います。

Joshua was our tour guide. He was very knowledgeable and fun to be with. He gave us tons of information and history. He answered all of our questions. He made the tour about us and showed us what we wanted to see. We loved it!!

So cool the dolphins were amazing and it was awesome to interact with them and the dolphin trainer couldn't have been more friendly and knowledgeable definitely would do it again.

I was worried about whether I would make it in time because I received notice that the boarding procedures for my return flight had been moved up, but despite it being early in the morning, they came to pick me up ahead of schedule, so I had plenty of time.

帰国のフライトの搭乗手続きが早まったとの連絡があり間に合うか心配しましたが、早朝にもかかわらず、予定時間より早めに迎えに来てくださったので時間には充分間に合いました。

As of now (5/19), when I exited the only airport exit for both groups and individuals, I immediately saw a small counter. I waited for nearly 40 minutes until the bus arrived. There was another flight waiting besides the one I arrived on, which I was unaware of, so I felt like I was waiting for a long time without knowing how much longer it would be.
The driver spoke broken Japanese, but he was cheerful and pleasant. I was concerned that it might be difficult to retrieve my suitcase as it was being piled up, but the driver checked each passenger's drop-off location and luggage, so there were no issues.

現在（5/19）、団体個人とも１箇所しかない空港出口を出ると、すぐに小さいカウンターが見えました。バスが来るまで40分近く待ちました。私の乗ってきた航空機のほかに別の便も待っていたのですね。そうとは知らず待っていたので、いつまで待つのか？わからず長く感じました。
ドライバーさんは片言日本語でしたが、明るく感じが良かったです。スーツケースがどんどん積まれるので降りる時に取れなくて困るのでは？と思いましたが、ドライバーさんは乗客それぞれの下車地、荷物を確認していたので、問題ありませんでした。

The views are amazing. The entertainment was great, the food and service were garbage. The food was ice cold and tasted terrible. My meat was all fat and sauce. The tiny package of Mac nuts and salad were the only thing edible. Getting a staff member to do anything but dance and have fun was difficult.the views and dolphins are worth the money but eat before you go and bring your own drink or you’ll be parched.

Reservations were fully booked for two days in advance, so same-day applications were not possible. I recommend making an early reservation. Before boarding, they asked if I had a fever and provided a paper to write down contact information in case of an accident.

When boarding, you need to take off your sandals. You will get wet up to your knees, so please wear something that can get wet. It's barefoot inside the boat. Many people wore swimsuits because of the splashes along the way. I brought a towel to dry my feet. There was a place to store luggage inside the boat. You can buy Mai Tais and juice on board, and there were restrooms available. I brought my own drinks, though. The staff took photos and were very friendly, making it a lot of fun!

予約が2日分先まで埋まっていて、当日の申し込みはできない状態でした。早めの予約をお勧めします。乗る前には熱がないかを聞かれたり、事故にあった場合の連絡先など書く紙がありました。
いざ乗るときにはサンダルを脱いで乗ります。膝くらいまでは濡れますので、濡れても良い格好で参加してください。船内は裸足です。途中しぶきで濡れるので、水着の方が多かったです。足を拭くタオルを私は持っていきました。船内に荷物を入れる場所はありました。船内では、マイタイやジュースを買うことができますし、トイレがありました。私は飲み物は持参しましたが、、。スタッフさんが写真を撮ってくれたり、気さくでとても楽しかったです！

Such a nice place! Had a lots memories! Really beautiful views and good services! Would be take this tour next time:)

The ferry ride to Lanai from Maui was on time, very organized, and smooth sailing at 6:45 in the morning. We spent the day in Lanai, and definitely worth it! Lanai was beautiful, and people there were all very friendly. The ferry ride going back to Maui from Lanai again on time. We didn't have to check-in again as we already have our boarding pass when we took it in the morning. Ride was good, wth a few rough spots as it was 5:30 in the afternoon, but I felt very safe. Will definitely do it again! Thank you for the wonderful experience!

We loved Byodo-In Temple, so relaxing there! The tour was great all around.

The ranch is beyond beautiful and full of amazing colors, scenes, and island views!

I think this may be one of the best experiences I’ve had in my life- if you like to kayak and like to swim this is for you! Soo soo amazing!
If going alone make sure you bring waterproof case for your phone soo you can keep it with you in case of any trouble- you have full reception while in the water!
Great staff, beautiful scenery, and amazing experience!

Crew on their toes the hole time. Customer service was outstanding. Boat and snorkeling were outstanding as well.
Thank you for a memorable trip. Will be back.

This experience was easy from start to finish - easy booking on line, staff courteous, informing, and efficient. The ride itself was very relaxing and the views were outstanding. So glad we decided to take this ferry to Lanai instead of flying over!

James is an awesome tour guide. Amazing views of the Milky Way and many many stars and celestial groups. They provided parkas and a ride. This exceeded all expectations. James is a wealth of knowledge and could have talked for days.

Top dinner cruise with professional approach tasty food and drinks with smiling service
Exceptional sitting for couples with privacy
Keep up the good work

We had a great time. Our guides were informative and fun to be around. The only thing I didn’t understand in the instructions was about parking where it mentions it would be good to reserve a place where it really meant, come early so you can get a parking place. Will definitely recommend this to others.