All Reviews for Family & Accessible Travel

I participated in my honeymoon trip. The explanation for the order of going to the buffet was a bit unclear, but I was able to enjoy various Hawaiian dishes. The food was delicious. By the way, there were mostly international guests, and I was a bit anxious about the few Japanese participants, but a dancer with ties to Japan was very considerate.

We were seated in the second floor, but we were only about 10 meters away from the stage, so we had a great view. The show featured performances by Elvis and Michael Jackson, and the final fire show was incredibly impressive.

It turned out to be the best trip to Hawaii!

新婚旅行で参加しました。
ビュッフェを取りに行く順番の説明が少し分かりにくかったですが、色々なハワイ料理を楽しめました。料理は美味しかったです。ちなみに、ほぼ海外の方で日本人の参加は少なくて不安でしたが、日本にゆかりのあるダンサーが気遣いをしてくれました。
ショーは２階席でしたが、ステージから10メートルくらいしか離れておらず、とてもよく見えました。ショーにはプレスリーやマイケルジャクソンも出てきましたし、ファイナルのファイヤーショーは迫力満点でした。
最高のハワイ旅行になりました！

It became a great memory! However, the sandbar was mostly underwater, so that was a bit disappointing since it was just nature.

いい思い出になりました！
ただサンドバーがほとんど海だったので
そこだけが自然相手なので仕方ないですが
残念でした(꒦ິ⌑꒦ີ)

I've visited Hawaii more than ten times, and this time I finally made it to Kualoa Ranch. The buggy ride was fun, and I was helped out when I forgot my driver's license. However, since my main purpose was to see the Lost filming locations and Jurassic Park, I wonder if I made the wrong choice. Still, it was enjoyable, and I do recommend it. Just be prepared that all the guidance is in English.

ハワイは１０回以上の訪問ですが、
待望のクアロアランチです。
今回バギーは楽しいライドで、しかも免許証忘れ
急遽代行対応していただき助かりました。
が、目的がロスト撮影やジェラシックが目的であったため、
選択を間違えたかなと、反省しています。
でも、楽しかったですよ、お勧めではあります。
案内がすべて英語であることは覚悟のうえで。。

My wife and I are in Honolulu for our honeymoon and we cannot have picked a better Luau. The dinner and show is conveniently located in Waikiki, central to all the shopping and hotels. We were happily greeted by the staff right from checking in and the performers, hosts, servers were also very nice. They go above and beyond to make sure that every guest has a great experience. The buffet dinner had a lot of variety of foods that cater to everyone. After dinner, we headed into the theatre for the show. They took us through the history of Hawaii with music and dancing which was very entertaining. All the performers were truly talented. Especially the fire dancing! We would highly recommend this to our friends and families.

A fabulous experience from beginning to end! Our Captain Crystal was knowledgeable, fun, professional and made the excursion one of our biggest highlights of our vacation! Thank you Crystal!!!

We used this for our honeymoon!
Although we only speak Japanese, we were able to enjoy ourselves somehow.
The staff took fun photos for us, which became great memories! ⭐︎

新婚旅行で利用しました！
日本語しか話せないわたしたちでしたが、なんとか楽しむことができました。
写真を撮る時など、スタッフさんが楽しく撮影してくださり良い思い出になりました⭐︎

The day was very informative,friendly and all round a fantastic experience

It was my first time snorkeling. Couldn’t have chosen a better start. The crew was so supportive and encouraging. I hardly wanted to get out of the water once i got the hang of it. Now i cant wait for the next time I get to go snorkeling. The food on board was great. Towels weren’t mentioned in items to bring so i assumed they had towels. First timers mistake, so get your towels.

This sunset dinner cruise was a truely amazing experience for myself and my partner.
The three course dinner was ok, the appetiser and dessert were nothing special, but the main meal was incredible!!! We both couldn’t get enough of the crab!
The dancers were all very talented and was great entertainment onboard.
The singer and his niece also provided great entertainment in between meals.
The fireworks towards the end was also an amazing experience I will not soon forget.
One thing that stopped this from being a 5-star experience was that we were sat opposite a random couple on the same table as us, making this ‘date night’ a lot more awkward than we had expected.

My partner and I went on the ATV tour and had an amazing time!
The briefing and safety videos were quick and easy to understand.
Our tour guide - Kye, was so full of energy and told lots of jokes to keep the tour as entertaining as possible.
Kye really changed this experience from a 4star to a 5star experience!
The tour and driving itself was also amazing and the land and movie sets you see are stunning.
This tour is a must!!

My partner and I loved it! Such an amazing experience. We saw lots more sharks than expected - the staff were all friendly and made the whole experience as wonderful as possible.
We highly recommend!

Awesome trip, boat crew fantastic, captain Mike made sure we saw dolphins and whales, as well as a great trip up the Na Pali coast, would highly recommend this to everyone!

I am so happy to have chosen Roberts Hawaii Shuttle service! Will definitely choose them when I go back!

This was my third time horseback riding on the Big Island, but this time it was a tour that not only included riding but also allowed us to enter the waterfall pool. The weather was great, and the scenery was beautiful. At the waterfall pool, we were able to get close to the falls on a stand-up paddleboard. The water was a bit cold, but it was such a rare opportunity that I decided to jump in. I couldn't swim smoothly, but it was a valuable experience! The American family I was with had three boys who dove into the waterfall pool from the rocks, and the dad followed, with the mom joining in at the end! They looked like they were having a blast. There was also a zip line tour that went over the top of the waterfall (that looked pretty speedy and fun too). I definitely want to participate in that next time. Overall, it was a really enjoyable tour!

ハワイ島での乗馬は3回目でしたが
今回は乗馬だけでなく、滝壺にも入れるツアー、天気も良く景色もよく
滝つぼではサップボードに乗り滝の近くまで行けました。水は少し冷たかったがめったにない機会なので思い切ってはいりました。さすがにすいすいと泳ぐことはできなかったですが、貴重な経験！同行したアメリカ人の家族は男の子３人は岩の上から滝つぼにダイブ、お父さんも続き最後はお母さんも！
すごく楽しそうでした。他のツアーでは滝の上を通過するジップラインもありました（こちらもけっこうすぴーどがあり楽しそうでした）
次回はこちらも参加したなと、とにかく楽しいツアーでした。

Super fun! A friend booked it for us and we had a blast! Staff were friendly and super helpful and telling us where to go and what to expect!

The sandbar is so much fun! We got to go with 2 other couple friends and we had a blast. The weather was perfect and the staff were super helpful in letting us know where to kayak to and the time expectations to get to each location point

Super fun! They tell you where to go to get the clearest water and snorkel depending on the weather and climate of that day too! So much fun!

From beginning to end it was a pleasure to ride the ferry. Plenty of seats upper and lower decks. Most people slept, that's how comfortable it is. No issues.

This was my first time in Hawaii for my honeymoon, and I took my first Cessna flight. I wanted to experience flying, but for now, I just wanted to enjoy the views from the sky and take photos, so I opted for a sightseeing flight. Since my English isn't that great, I felt reassured that the reservation was made by a Japanese person, and the person who picked us up was also Japanese, which put me at ease. The pre-boarding lecture was conducted by a Japanese person as well.

The pilot was from Hawaii, but there wasn't much talking during the flight, so it wasn't a problem. Once we boarded the Cessna, we had quite a long wait on the runway. This seems to depend on timing. The views after taking off were amazing! Seeing Diamond Head come into view was truly moving! There were occasional bumps, but I didn't get motion sickness.

We circled around the right half of Oahu, and it ended in no time. I was quite happy with the afternoon tea that followed. The shop had a lot of hospitality! I plan to use their services again when I want to fly in a Cessna in Hawaii.

ハネムーンで初ハワイの初セスナ。
操縦体験もしてみたかったですが、ひとまずじっくり空からの景色を楽しんで写真も取りたかったので遊覧にしました。
英語もそこまで得意でないのでまず予約が日本人で安心し、送迎の方も日本人で一安心、搭乗前のレクチャーも日本人の方でした。
パイロットの方はハワイの方でしたが遊覧中しゃべることもそんなにないので問題なかったです。

セスナに乗り込んでから滑走路での待機がかなり長かったです。このへんはタイミングによりそう。
いざ飛び立ってからの景色は素晴らしいものでした！最初の方に見えてくるダイヤモンドヘッドはやはり感動でした！
たまに揺れたりしますが酔ったりはしなかったです。
オアフ島を右半分一周してあっという間に終わり。
終わってからのアフタヌーンティー的なやつが結構嬉しかったです。
とてもホスピタリティあふれるショップさんでした！
またハワイでセスナ乗りたいときはお世話になるつもりです。

Popular activities. Due to the weak yen (it was 150 yen to the dollar at the time!), I hesitated to book a rather expensive tour, but before I knew it, it was already fully booked. The feeling of high prices due to the weak yen only affects Japanese people; it doesn't matter to those from the mainland U.S.

The only available option was a morning tour at 8:30 that required going to the location on my own (with booking starting at 7:30). Since there was no point in hesitating, I made the reservation. I made my way to the location by myself. The tour itself takes about two hours to explore the canyon and other areas. The grandeur of the natural beauty is truly fulfilling. When we went, instead of a mask, we received a neck gaiter (more for preventing dust from getting into our mouths than for COVID-19 measures). It was stylish, printed with dinosaur designs. My son, who sat in the front seat (fifth grade), seemed to have a lot of fun and was in a state of excitement the whole time. This tour does not stop at movie filming locations, so if your goal is to visit filming sites, I think it would be better to sign up for a different tour.

人気のアクティビティティ。円安（行った当時は1ドル150円！）だったので、
かなり割高なツアーになってしまうので予約をためらっていたところ、あれよあれよと既に予約でいっぱい。円安で割高感あるのは日本人だけで、アメリカ本土の人とかは関係ないですしね、、、
で、空きがあったのが個人で現地まで行く朝一の8:30のツアーのみ。（予約受付時間は7時30分）。迷っていても仕方ないので予約をする。自力で現地まで行きましたよ。ツアー自体は、渓谷等を2時間かけて回るもの。壮大な自然美に心も満たされます。私たちが行った時は、マスクのプレゼントではなく、ネックゲイターでした（コロナ対策というより、埃が口に入ってくるのを防ぐ用）。恐竜の絵がプリントされたものでオシャレです。助手席に乗っていた息子（小５）は、かなり楽しかったようで、ずっと興奮状態でした。こちらのツアーは映画の撮影箇所には寄らないので、「映画の撮影地をめぐる」のが目的の方は、そちらの別のツアーを申し込んだ方が良いかとは思います。

It was a full moon and low tide, which should have been about 1 ft, but when I got there, the water level was up to an adult's waist. It turns out that achieving a perfect low tide with white sand is quite miraculous.

The ocean in Hawaii in November was colder than I expected, and Japanese tourists quickly got back on the boat. It seemed like Westerners stayed in the water a bit longer since they tend to have lower body temperatures.

When we arrived, it was gloomy due to the rain, but about 20 minutes after reaching the heavenly sea, the sun came out. You really can't know what Hawaii's ocean is like until you experience it.

There is a staff member who speaks Japanese, so it's okay if you don't understand English. As others have mentioned, on the way back, they stop by the famous malasada food truck "Leonard's." While there's a long line at the store on the Waikiki side, you don't have to wait here, which is great!

満月で干潮、１ｆｔのはずだったけれど、現地に行ってみたら大人の腰の高さの水位。
やはり、白砂の上がる完璧な干潮は、かなり奇跡に近いことが分かる。
11月のハワイの海は思ったより寒く、日本人観光客は早々にボートに上がってきました。欧米人は体温が低いので、わりと長く海に入っていたように思います。
現地に着いた時は、雨でどよーんとしていたが、天国の海に着いて20分程したら晴れ間が。ハワイの海は行ってみたいと分からないものです。
クルースタッフには、日本語を話すお姉さんがいるので、英語が分からなくても大丈夫。他の人も書いていましたが、帰りにマラサダの名店「レナーズ」のフードトラックに寄ってくれます。ワイキキ側の店舗では買うのに行列ですが、ここは並ばなくて良いので◎。

We saw dolphins and whales. The crew was fun and easygoing.

. It was the best excursion we had on the island, customer service, the boat, the crew, the food it was definitely a white glove experience. You have to do this excursion don’t waste your money on a luau do this excursion instead

It's on my list of 10 things I want to do before I die! I want to see the starry sky at Haleakalā. After three years due to the pandemic, I'm finally back in Hawaii, and it's my first time on Maui. I immediately signed up for a stargazing tour. On the day of the tour, we were picked up at the hotel at 3:30 AM. There were two young Japanese couples and two senior women, including us. Our guide, Mr. Yamapi, was very talkative! I found myself chatting along too (laughs). We bought donuts at Krispy Kreme and poke at Foodland. Off we went to Haleakalā! We took a bathroom break at the visitor center. As we acclimated to the altitude, we made our way to the summit. As soon as we arrived at the top, a blizzard hit.

"Don't worry! I've secured the fifth point, so I will definitely show you," Mr. Yamapi said confidently. We started our descent in a blizzard where we could barely see a meter ahead. Running down the dark (or white?) mountain path from 3055 meters felt like home. And then, at the second point, we got to see the sunset at the same height as the clouds! It was moving. Then it started raining again, and we began to move. I wondered if Mr. Yamapi was navigating by watching the clouds. At the third point, he quickly set up chairs, telescopes, and other equipment...

"Don't look at the sky until I say it's okay," he told us, raising our excitement! We were fully prepared with borrowed warm clothing, and off we went! Wow! It was emotional! Even though it was a blizzard! Even though it was pouring rain! The strong winds were still trying to blow us away!

The 360-degree starry sky was perfect. It was truly the skill of a veteran guide! I'm really glad I participated. I will surely be moved every time I go. I think I will definitely return to see that starry sky again! I plan to go back to Haleakalā to deliver some pickled vegetables as a souvenir for Mr. Yamapi!

死ぬまでにやりたい10の事。のリストに入ってる！
ハレアカラの星空を観たい。コロナ禍で3年振りのハワイ。そして初めてのマウイ島。真っ先に星空ツアーを申し込んだ。当日ホテル3:30にピックアップ。2名の若い日本人カップルと私たちシニア女性2人組。ガイドの山Pさんが喋る喋る！私もつられて喋る（笑笑）クリスピークリームでドーナツを買い。フードランドでポケを買い。いざハレアカラへ！ビジターセンターでトイレ休憩。高地に身体を慣らしながら頂上へ。頂上に着いた途端猛吹雪。
『大丈夫ですよ！第五ポイントまで確保してありますから必ずお見せします』自信満々の山Pさん。
1m先も見えない吹雪の中下山開始。3055mから真っ暗（真っ白？）な山道を我が庭のように走り出す。なんと‼︎!第二ポイントで雲と同じ高さからのサンセットが見える‼︎感動。そしてまた雨が降り出し、移動開始。もしかしたら山Pさんは雲を見ながら移動してたのかな？第三ポイントで素早くイスや望遠鏡やもろもろ用意して、、、、、
『いいって言うまで絶対空見ないでくださいよ』
なんて言われて、ドキドキ期待が高まる！防寒着を貸してもらい万全の体制でいざ‼︎
うわー！泣ける！吹雪だったのに！豪雨だったのに！今も強風で飛ばされそうだけど！
ぐるり360度満点の星空です。ベテランガイドの成せる技ですね！本当に参加して良かったです。何度行ってもきっと感動するでしょう。必ずまたあの星空を観に戻ると思います！山Pさんに漬け物のお土産を届けにもう一度ハレアカラへ！

I was able to enjoy a two-hour horseback ride while taking in the vast and stunning scenery. The horses were well-trained and moved almost on their own. Rather than focusing on riding, it felt more like sitting on a horse and admiring the views. The guide's explanations were in English, so I didn't understand everything, but the landscapes reminded me of movie scenes, and I couldn't help but exclaim "Wow!" It was a horseback riding-only course, so I had plenty of time to shop and eat during the transfer, which was nice and relaxing. The souvenirs were also cheaper and more interesting than those in Waikiki, which was another plus. I even got to talk with Brian, who appeared in the Hawaii Tourism Authority's introduction to Kualoa Ranch, which made the experience even better.

なんといってもスケールの大きな風景を見ながら、たっぷり2時間乗馬できました。馬もよく調教されていて、ほぼ何もしなくても動いてくれます。その分、乗馬を楽しむというよりも、馬に乗って景色を眺めるという感じ。ガイド説明は英語なので、よくわかりませんでしたが、映画の風景がよみがえり「おー！」と思わず声が出てしまいます。乗馬だけのコースだったので、送迎時間の間に買物、食事もできてゆったりできてよかったです。土産物もワイキキよりも安くて面白いものがあって、こりゃまたよかったです。ハワイ州観光局でクアロア牧場の紹介に出演していたBrianさんともお話しできて、さらによかったです。

First trip to the islands and the Kualoa Ranch was our favorite spot. We suggest the ATV Tour. Our guides were fun and the views were breath taking.

This was my second time, following my first visit in August 2019. There were concerns about high waves due to the remnants of a storm from the previous day, but our Japanese guide, Nino, was very kind and sent us many photos. My wife and I were the only participants, which allowed us to enjoy the experience at a leisurely pace. The only downside was that the snorkeling visibility was worse compared to my last visit due to the storm. However, this is an activity I would like to participate in again if I visit the Big Island.

２０１９/8　に続いて２回目でした。前日の嵐の残りで波の高く不安がありましたが日本語ガイドのニノさんの親切な対応と写真もたくさん送っていただき私と妻の２人のみ参加でゆっくりと楽しむことができました。ただシュノーケリングが前日の嵐で前回に比べ海の透明度が悪くそれだけが残念でした。また、ハワイ島に行けば参加したいアクティビティです。

So much fun . Easy to book and get on the boat. Such a nice staff. Would go again.

I was waiting near the lobby of the designated hotel for the morning gathering, but it seems I was at the wrong location (it was actually next to the lobby, in the parking space on Kaiulani Avenue), so I kept everyone waiting a bit.

On the way to Sandbar, the driver introduced various shops visible from the car window. It seems that malasadas were recommended, and we were able to stop by Leonard's food truck on the way back to purchase some.

Upon arrival, a representative from Captain Bruce's provided a thorough explanation, and there was someone who spoke Japanese as well.

We moved to the boat, and while we were required to take off our shoes, we were allowed to keep our reef shoes on.

The boat had snacks, juice, and warm drinks available, and everyone was free to eat and drink as they pleased.

Everyone started snorkeling at the same time. Since there were many people, those at the front were kicked or bumped into. There is a designated swimming area, but I recommend keeping a good distance from others within that area. The sea was very beautiful, and I was able to see sea turtles several times!

After swimming for a while, I accidentally swallowed a lot of seawater and started to feel a bit unwell. A woman from Captain Bruce's came over to check on me, and I was able to rest on a float, which was a great help. When we returned to the boat, it was really cold. I think it would be good to have a jacket that can get wet and a few larger towels. There are warm drinks available, but you'll want to go to the restroom... By the way, there is one shared restroom on the boat. I didn't use it myself (laughs).

After that, I lightly experienced stand-up paddleboarding, but towards the end, it was so cold that I was huddled on the boat (laughs).

The sea was very beautiful, and snorkeling was fun. The only disappointment was that we couldn't walk on the beach due to high tide.

朝集合の際、指定ホテルのロビー近くで待っていましたが、場所が違ったようで(実際はロビー横、カイウラニアベニューの駐車スペース)少し待たせてしまいました。
サンドバーへ向かう途中、運転手の方が車窓から見える色んなお店を紹介してくれました。マラサダがオススメのようで帰りにレナーズのワゴン車(キッチンカー？)に寄ってくれて購入できました。

到着するとキャプテンブルースの方が一通りの説明をしてくれて、日本語を話せる方もいました。
船に移動し、靴は脱ぐことになっていましたがリーフシューズは履いたままでOKでした。

船にはお菓子やジュース、温かい飲み物が置いてあり、みんな自由に食べたり飲んだりしていました。

シュノーケルから全員スタート。
一斉にスタートしたので人数が多く、始めの方は前の人に蹴られたりひました。泳げるエリアが決まっていますが、その中でもうまく距離を取ることをおすすめします。笑
海がとても綺麗で何度かウミガメを見ることもできました！
しばらく泳いだ後、たくさん海水を飲んでしまい少し気分が悪くなってしまったときに、キャプテンブルースの女性が声をかけてくれ、浮き輪に乗せてもらい休憩することごでき助かりました。
その後船に戻るととにかく寒かったです。持ち物にある濡れてもいい上着、あと大き目のタオルは何枚かあると良いと思いました。温かい飲み物もありますがトイレに行きたくなってしまうので…。
ちなみに船には共有トイレが1つあります。自分は使用しませんでした(笑

その後軽くサップも体験しましたが、最後の方は寒くてずっと船でうずくまっていました(笑)

海はとても綺麗でした。シュノーケルも楽しかったです。
残念だったのは満潮で砂浜を歩けなかったことくらいです。

Arthur gave us an incredible experience. With his knowledge of geology and astrology plus history of island we learned more than we expected. We felt we could not have asked for more in the planetarium and stargazing. The telescope was an exception experience. I will be recommending your company.