Reviewed by: madcll
Really enjoyed the fish and the fish tunnel, corals were awesome. Learning new things about fish I thought I knew about was amazing. The little alcoves you turned into was interesting.
| Rating: | |
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| Packages: | General Admission Ticket to the Maui Ocean Center |
| Attended as: | Friends |
| Posted on: | 2024/11/08 |
| Activity Date: | 2024/10/19 |
Reviewed by: のぶちん
The atmosphere was nice, and I enjoyed the scenery and the show, but the food was a bit disappointing (the roast beef was too tough and the meat was dry). I was also a bit seasick because the ship rocked more than I expected, which was unfortunate.
雰囲気が良く景色やショーは楽しめましたが、食事は少々期待ハズレでした(ローストビーフが硬すぎて、肉がパサついていました。。)思っていたよりも船が揺れた為、少し船酔いしてしまったのが残念でした。
| Rating: | |
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| Packages: | 【12月末まで割引中!】パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Couples |
| Posted on: | 2024/11/08 |
| Activity Date: | 2024/11/05 |
Reviewed by: Leslie G
Such a fun night. The food options were delicious. The activities and vendors were interesting and informative. The show is very entertaining and fun to watch. The host, Paul, was fantastic and he made it special for my fiancé and l as he heard we got engaged a few days prior. We got to get our own dance along those who were celebrating anniversaries. That was such a sweet surprise and totally unexpected. I highly recommend luau! The transportation was also fantastic and super easy.
Hyatt
| Rating: | |
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| Packages: | Premium Package with Pick-up: Midsection Seat, 2 Drinks, Kukui Lei & Souvenir |
| Attended as: | Couples |
| Posted on: | 2024/11/08 |
| Activity Date: | 2024/11/01 |
Reviewed by: BCDavis
Our group was looking forward to our first luau and as we arrived at the destination it started raining. While the hosts were quick to hand out rain ponchos, the rain affected the event.
First, the hosts were rushed to get folks registered and get things moving. As a result, our group was never able to get our picture taken before the event started. Knowing this was an outdoor venue and its rainy season, I would have expected that certain things would have been under cover - like the photo area, the stage and honestly even the seating.
The food was under cover and was good. Not spectacular but good. A couple of our group had raw fish and were all sick that night so having certain foods outside for an extended period was not smart.
The performance from the warriors was good. They tried to show the different dress/dance of various polynesian groups but it would have benefited from more clarity on their differences as they all stared looking the same.
The ONE performance I was looking forward to was the fire dance. It was a disappointment. I expected all the adult performers to have choreographed a phenomenal dance of fire, complete with fire twirling, throwing etc. Instead they handed the "fire dance" off to one young boy for a solo act and two young boys to show off what they learned. YES, they were very good! but the magic of a "warrior tribe" dancing the fire dance was lost. The adults did come back for a grand finale - but it seems confusing at best.
Not what I expected.
| Rating: | |
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| Packages: | Royal Package: Front Seating, 3 Drinks, Flower Lei Greeting & Souvenir |
| Attended as: | Families |
| Posted on: | 2024/11/06 |
| Activity Date: | 2024/10/04 |
Reviewed by: アイ
The window-side seat on the top floor had a great view and the food was delicious. However, the size of the steak was clearly smaller than those at the surrounding tables, which was disappointing. Additionally, they did not bring water to us or other Japanese guests.
I felt a bit sad about various things, but the evening and night views were wonderful, and we could see the fireworks well, so I think it was still a good experience. I believe those who participate can enjoy it if they have a relaxed mindset.
窓際席、一番上の階で景色も良くお料理も美味しかったです。しかし、ステーキの大きさが周りのテーブルより明らかに小さく、残念な気持ちになりました。また、私たちや他の日本人にはお水を持ってきてくれませんでした。
色々悲しい気持ちでしたが、夕景、夜景は素晴らしく花火も良く観れたので良かったのかなとは思います。
参加される方は心にゆとりがあれば楽しめるとは思います。
Thank you very much for joining our cruise. We sincerely apologize for the unfortunate outcome regarding customer service. However, we are very pleased to hear that you enjoyed the meals and the fireworks on Friday from the ship. Thank you for your feedback; we will take this opportunity to continually strive for improvement.
この度は私共のクルーズにお越し頂き誠に有難うございました。カスタマーサービスの件で残念な結果になったことをお詫び致します。ただ、お食事と金曜日の花火を船上よりお楽しみ頂けました様で大変嬉しく思います。今回のお声を有難うございます、これを機会に常に改善できるよう心がけていきたいと思っております
| Rating: | |
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| Packages: | 【木・金・土曜限定】豪華5スター(プライムテンダーロイン付き5コース) |
| Attended as: | Couples |
| Posted on: | 2024/11/06 |
| Activity Date: | 2024/10/25 |
Reviewed by: Kevin Park
Overall, excellent experience. The show was awesome showing the traditional style of dances and performances of the Hawaiian culture. The buffet itself had many selections to choose and eat. The most highlight of the show was the HA breath of life where it was the fire rings twisted by several different men on the show which was pretty cool. We also did the islands of Polynesia 2 hour guided tour where we sat down and peeled bananas and coconut looking like materials with the dressed up villagers on site.
| Rating: | |
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| Packages: | Islands of Polynesia Admission, Gateway Buffet Dinner & "HA Breath of Life" Show |
| Attended as: | Couples |
| Posted on: | 2024/11/04 |
| Activity Date: | 2021/11/23 |
Reviewed by: 家族旅行
I requested a private seat or a window-side seat. The seat was at the very back, right next to the aisle, and close to the restroom, with people constantly passing by, making it impossible to enjoy my meal in peace. Furthermore, the window was partially blocked by stairs and a wall, so there was hardly any sense of privacy or a window-side experience. I was very disappointed, especially since I paid an additional fee to participate. If it had been that seat without the extra cost, I could have accepted it as just bad luck, but given that I paid extra for such a terrible seat, I cannot recommend it... It was very disappointing as it was the last meal of my trip.
プライベート席or窓際指定で申し込みました。席は1番後方で、通路の真横、お手洗いも近く常に人がいききしており全く落ち着いて食事ができませんでした。さらに窓も階段と壁で半分ほど遮られてしまい、プライベート感も窓際感もほとんどなかったです。追加費用を支払って参加していただけに大変がっかりしました。追加費用なしでたまたまその席ならば運で致し方ないと思えますが、追加費用を支払ったうえで酷い席でしたので、お勧めできません…。旅の最後の食事でしたので大変残念でした。
Thank you very much for joining our cruise. We sincerely apologize for the disappointing outcome of your experience. We appreciate your feedback and will use this opportunity to continuously strive for improvement.
この度は私共のクルーズにお越し頂き誠に有難うございました。今回の体験で残念な結果になった事をお詫びいたします。今回のお声を有難うございます、これを機会に常に改善できるよう心がけていきたいと思っております。
| Rating: | |
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| Packages: | 窓際席またはプライベート席確約!3スター(ロブスター&ステーキ) |
| Attended as: | Families |
| Posted on: | 2024/11/04 |
| Activity Date: | 2024/11/01 |
Reviewed by: Kevin Park
The sunset cruise was absolutely gorgeous and worth of your time. It was our anniversary with my wife and had a wonderful evening with the awesome Hula show and with the friendly crew members on board. Customer service was excellent and we will be coming back shortly. Food was of course great too and my favorite part was the BBQ chicken with the MaiTai cocktail!
| Rating: | |
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| Packages: | Casual Star Dinner: 3-Course Crab Leg, Steak & BBQ Chicken & One MaiTai Cocktail |
| Attended as: | Couples |
| Posted on: | 2024/11/04 |
| Activity Date: | 2021/11/25 |
Reviewed by: Kurt
While flying over the vast skies of the Big Island, the lack of changing scenery was a bit disappointing, but I enjoyed the views of Kilauea Volcano and the coastline. I had hoped to see lava around Kilauea Volcano, but unfortunately, that didn't happen.
ハワイ島の広大な上空をフライトしている時は、風景の変化も乏しく、少し期待外れのところもありましたが、キラウエア火山、海岸線等では、楽しめました。キラウエア火山周辺では、溶岩等が見えることも期待していましたが、残念でした。
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| Attended as: | Couples |
| Posted on: | 2024/11/03 |
| Activity Date: | 2024/10/11 |
Reviewed by: Ut
From the photos, the cheaper options have a beer garden-like atmosphere. I chose the most expensive one. There were many people celebrating honeymoons or anniversaries, creating a calm yet lively ambiance with live piano and saxophone music.
写真みる限り安いやつは
ビアガーデン的な雰囲気で
1番高いのにしました
ハネムーンかお金持ち
結婚記念日などの人が多く
落ち着いた盛り上がり
ピアノに生歌、サックスなど。
Thank you very much for visiting our Nova Five Star Cruise. We are very pleased to hear that you were able to relax and enjoy your time on our cruise. We hope to see you again soon. All of our staff are looking forward to your next visit.
この度は私共のノバファイブスタークルーズにお越し頂き誠に有難うございました。私共のクルーズでリラックスしたお時間をお過ごし頂けました様で大変嬉しく思います。是非またお越し下さい。スタッフ一同お待ち申し上げております。
| Rating: | |
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| Packages: | 【木・金・土曜限定】豪華5スター(プライムテンダーロイン付き5コース) |
| Attended as: | Couples |
| Posted on: | 2024/11/03 |
| Activity Date: | 2024/11/02 |
Reviewed by: マキちゃん
The weather was nice, we enjoyed delicious food on the boat, watched Polynesian and Hawaiian dances, and had a great time. My one-year-old grandchild was with us, and I appreciate all the consideration you showed. It became a wonderful memory for our family trip.
天気もよく、船の上で美味しいものを食べて、ポリネシアンダンスやハワイアンダンスを観て、楽しく過ごしました。
1歳の孫が一緒でしたが、色々気を遣っていただき、ありがとうございました。
家族旅行の良い思い出になりました。
Thank you very much for joining our Star of Honolulu dinner cruise. We are delighted to hear that you enjoyed the meal and entertainment on the Three Star. It is an honor for all of our staff to have been able to help create wonderful memories in Hawaii with your one-year-old grandchild. We look forward to welcoming you back again.
この度は私共のスターオブホノルル号デイナークルーズにお越し頂き誠に有難うございました。スリースターでのお食事そして、エンターテインメントもお楽しみ頂けました様で大変嬉しく思います。1歳のお孫様と共にハワイでの素敵な思い出作りのお手伝いができたことをスタッフ一同光栄に思っております。またのお越しをスタッフ一同お待ち申し上げております。
| Rating: | |
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| Packages: | 窓際席またはプライベート席確約!3スター(ロブスター&ステーキ) |
| Attended as: | Families |
| Posted on: | 2024/11/03 |
| Activity Date: | 2024/10/12 |
Reviewed by: Return visitor
Once again Absolutely enjoyed all the entertainment and the meal the shredded pork melted in my mouth. I was there in 2018 and to far back to see the fish netting. Really looking forward to seeing the display this time but disappointed to hear the event has been discontinued. Overall great performance. The dancing to celebrate the lifting of the pig out of the pit was also excellent.
| Rating: | |
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| Packages: | Standard Package - Hawaiian Experience with Dinner Buffet (Wing Seating) |
| Attended as: | Couples |
| Posted on: | 2024/11/02 |
| Activity Date: | 2024/10/11 |
Reviewed by: Alan
Booked whilst in Australia, on the night it was easy to locate, the staff were friendly and welcoming. The food and drink were plentiful and more than expected. The entertainment was very good and as whole the night was a fantastic event. I would recommend it to anyone who wants a good meal and a show.
| Rating: | |
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| Packages: | Luau Buffet Package: One Welcome Drink & Rock-A-Hula Show Premier Seating |
| Attended as: | Couples |
| Posted on: | 2024/11/02 |
| Activity Date: | 2024/10/12 |
Reviewed by: Donna
This Luau is the best in the islands. They only offer this Luau on Kauai, however after attending many of the Luau's on the islands, this is our favorite. The price is totally fair. The pre show, the reception at the entrance, the food and the after show are outstanding. We look forward to coming to this event every time we visit Kauai. This is a 10!!!
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| Packages: | Tropical Paradise Garden Luau Package |
| Attended as: | Families |
| Posted on: | 2024/11/02 |
| Activity Date: | 2024/10/09 |
Reviewed by: すず
We utilized the service with my elderly grandparents and two young children, making it a three-generation experience. The staff were very kind, and I was impressed by their consideration for my grandfather in a wheelchair and their interaction with the children. The cruise ship was large and spacious, and the views were exceptionally beautiful. We chose a plan that included photos, and the pictures turned out to be surprisingly beautiful, capturing everyone well, so I was glad we opted for the photo package. Since we booked it for our last night, it was a wonderful experience to reflect on our trip to Hawaii while enjoying the night view of Waikiki.
高齢祖父母と幼児2人の3世代で利用しました。
スタッフの皆様がとても優しく、車椅子の祖父への気遣いや子どもへの対応に感動致しました。
クルーズ船は大きくて広く、景色も抜群に綺麗でした。
写真付きのプランにしましたが、この写真が思いの外綺麗でみんなよく写っていて写真付きプランにして良かったと思いました。
最後の夜に予約したので、ワイキキの夜景を見ながらハワイ旅行を振り返る素敵な体験が出来ました。
Thank you very much for joining our Star of Honolulu dinner cruise. We are delighted to hear that you enjoyed the views from the Three Star. It is an honor for all of our staff to have been able to help you create wonderful memories in Hawaii. We look forward to welcoming you again.
この度は私共のスターオブホノルル号デイナークルーズにお越し頂き誠に有難うございました。スリースターでの船上からの眺めもお楽しみ頂けました様で大変嬉しく思います。ハワイでの素敵な思い出作りのお手伝いができたことをスタッフ一同光栄に思っております。またのお越しをスタッフ一同お待ち申し上げております。
| Rating: | |
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| Packages: | 窓際席またはプライベート席確約!3スター(ロブスター&ステーキ) |
| Attended as: | Families with Young Children |
| Posted on: | 2024/11/02 |
| Activity Date: | 2024/10/10 |
Reviewed by: Mike
We thoroughly enjoyed the show! Would have loved more.
| Rating: | |
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| Packages: | General Admission Package |
| Attended as: | Couples |
| Posted on: | 2024/11/02 |
| Activity Date: | 2024/10/31 |
Reviewed by: h.kado
This was my first time participating. It was rewarding to not just watch it in videos but to actually visit and experience it. They also had various souvenirs for sale, which was great.
初めて参加しました。
動画で見るだけでなく実際に訪問して体験できたことが収穫
お土産も色々販売しております良かったです。
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2024/11/02 |
| Activity Date: | 2024/10/25 |
Reviewed by: Rae
Our group thoroughly enjoyed the luau. The whole production was amazing. The musicians and dancers were incredibly talented. The host of the show, Hoku was a wonderful personality. The food of the buffet was delicious. There was so much to try featuring different cuisines. All around, we are happy to have chosen this luau. The only thing that would make it better, would be an ocean view.
| Rating: | |
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| Packages: | Premium Package - Alii Seating |
| Attended as: | Families |
| Posted on: | 2024/11/01 |
| Activity Date: | 2024/10/27 |
Reviewed by: Ranjith Parackan
Not worth the amount paid. Food and beverages were below average. Dancers performed well. Location of the stage was wonderful. I wouldn't recommend anyone buying the VIP premium seating.Story telling was so boring .
| Rating: | |
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| Packages: | Premium Seating & VIP Experience |
| Attended as: | Couples |
| Posted on: | 2024/11/01 |
| Activity Date: | 2024/10/30 |
Reviewed by: Annette
It was too long of a day! Our bus left PCC after 9:20pm which meant we got back to Waikīkī almost 11pm. The day was great but the ending with the timing of the bus was a sour note.
| Rating: | |
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| Packages: | Islands of Polynesia Admission, Gateway Buffet Dinner & "HA Breath of Life" Show |
| Attended as: | Couples |
| Posted on: | 2024/10/31 |
| Activity Date: | 2024/10/29 |
Reviewed by: おじさん
I made a reservation for this day thinking it would be great to see the Hilton fireworks. Before boarding, we were welcomed with a show.
Once we boarded and were shown to our seats... I had the impression that in Japan, it's common for two people to sit facing each other, but we were seated side by side instead. I thought it was a considerate arrangement to make conversation easier, but it felt a bit awkward. In front of us were a child and their father seated in the same manner. Next to us was a Japanese couple seated facing each other... I was a bit confused about the seating arrangement.
Before I knew it, we set sail!! The sun gradually began to set.
The food was served in order after we departed. Honestly, there was quite a wait. We had salad, rice, yakisoba, sautéed swordfish, miso grilled chicken, and the main dish, roast beef. The taste was decent. Personally, I found the roast beef a bit too rare for my liking...
While the food was just okay, I really felt the hospitality from the dancers and staff. The show was a lot of fun, and the staff also showcased their dancing skills!! It was a bit strange, but it really got everyone excited!!
Finally, we returned to port after watching the Hilton fireworks. There were various ups and downs, but in the end, it was a very enjoyable time!!
どうせならヒルトンの花火をと思いこの日に予約しました。
乗船前には歓迎のショーでお出迎えしてくださいました。
いざ乗船し席に案内されると・・・・
通常日本では2名だと、向かい合わせが一般的と認識してましたが、隣合わせに・・・会話しやすいようにとの気遣いと思うようにしましたが、違和感はありました。そして前にはお子さんとお父さんが同じように隣り合わせに。
そしてまた隣は日本人のカップルが向かい合わせに・・・なんだかどういう席の割り振りやら・・・
そうこうしている間に出航!!
徐々に日が沈み。サンセット!
料理は、出航してから順番に案内されます。正直、結構待ちます。
サラダ、ライス、焼きそば、カジキマグロのソテー、みそ焼きチキン、そしてメイン(?)のローストビーフ。
味は、そこそこおいしかったです。ローストビーフは自分的には少し生っぽくて・・・ダメでした。
ま、料理はそんな感じでしたが、ダンサーやスタッフの皆さんのおもてなしはすごく感じました。
とても楽しいショー、そしてスタッフも負けずとダンスを披露!!これがなんだか微妙なんですが、とても盛り上がりました!!
そしてヒルトンの花火をみて帰港。
いろいろありましたが、終わってみたらとても楽しいひと時でした!!
Thank you very much for joining our cruise. We are delighted to hear that you enjoyed the beautiful sunset in Hawaii, as well as the night view of Waikiki and the fireworks at Hilton. We hope to see you again soon. All of our staff are looking forward to your visit.
この度は私共のクルーズにお越し頂き誠に有難うございました。ハワイの素敵なサンセットそして、ワイキキの夜景とヒルトンの花火もお楽しみ頂けました様で大変嬉しく思います。是非またお越し下さい。スタッフ一同お待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Friends |
| Posted on: | 2024/10/31 |
| Activity Date: | 2024/10/25 |
Reviewed by: Heidi
My husband, daughter and I attended this luau. I've been to several luaus and this one had the best food, great entertainment and an amazing Fire dancer. We all enjoyed ourselves. Great service, tasty food and wonderful show.
| Rating: | |
|---|---|
| Packages: | Premium Package - Alii Seating |
| Attended as: | Families |
| Posted on: | 2024/10/28 |
| Activity Date: | 2024/10/13 |
Reviewed by: Shirley Husted
My husband and I had a fantastic day at the polynesian culture centre.
We went to many of the activities and to the Gateway dinner. We felt it was excellent and a beautiful display plus we learnt a lot.
Thank you all so very much...
I was particularly wishing to go to a Luau and that was what I thought I booked from Australia before we went.....however discovered while there that I had booked the Gateway dinner. Bit disappointed but the dinner was lovely and the whole experience fantastic!!! Thank you all so much...
Shirley and David Husted
Australia...
| Rating: | |
|---|---|
| Packages: | Islands of Polynesia Admission, Gateway Buffet Dinner & "HA Breath of Life" Show |
| Attended as: | Couples |
| Posted on: | 2024/10/28 |
| Activity Date: | 2024/10/03 |
Reviewed by: JCharles
During Dinner Everyone So Kind and Nice !! We had our baby and a stroller and they went above and beyond to help us feel welcome. They were extra kind to our little one. A good family vibe.
| Rating: | |
|---|---|
| Packages: | VIP Luau Buffet, Lei Greeting, 2 Drinks & Rock-A-Hula Show VIP Seating |
| Attended as: | Families with Young Children |
| Posted on: | 2024/10/28 |
| Activity Date: | 2024/10/26 |
Reviewed by: Eric T.
Celebrating my wife's birthday on the Star of Honolulu! It was organized from the time we were picked up at our hotel by bus to being seated at our reserved table. The ship is divided by what package you purchase (excellent idea). We got a chance to watch fireworks from the Hilton Hawaiian Hotel beach. But was wonderful was the breezes off the ocean in addition to the wonderful sunset while you have your meal. Your meal is brought to your table by the fantastic wait staff. Live music is performed while dining. Later, there is a hula/chaka show. Before you know it, the night is over. My wife received a special birthday cake that was light as a feather and delicious. We ended our stay in Oahu with this dinner cruise. Best time spent. Would do it again just for the sunsets.
| Rating: | |
|---|---|
| Packages: | Casual Star Dinner: 3-Course Crab Leg, Steak & BBQ Chicken & One MaiTai Cocktail |
| Attended as: | Couples |
| Posted on: | 2024/10/28 |
| Activity Date: | 2024/10/25 |
Reviewed by: Cin
Greeter was there waiting. My niece was walking towards him and she was amazed. Incredible experience. 100 percent worth it!
Aloha Cin! Thank you for your wonderful review! The greeter, Glenn, was glad to have assisted you and your niece at the baggage claim carousel, and he was advised of your kind words. We truly hope you enjoy your time on the island, and we look forward to providing lei again to you in the future. Mahalo!
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Families with Young Children |
| Posted on: | 2024/10/28 |
| Activity Date: | 2024/10/25 |
Reviewed by: @@
Buffet: Simply put, it’s not good. They advertise roast beef, but it’s just tough. I was astonished that they would serve this quality of food for this price. I think it’s better to buy prepared food at ABC Store.
Staff: I believe it’s just a lack of training, but the quality of guidance and service is not good. The waiter was unfriendly, and after disembarking, there was no greeting or farewell atmosphere; it felt like they were just rushing us off the ship and onto the bus.
Show: They are desperately trying to hype things up. Despite that, the singing isn’t good; it felt like they were just trying to create an atmosphere of excitement by getting everyone to dance. At the end, they called out someone celebrating a birthday, but the surrounding atmosphere was filled with a sense of “???” which made it quite awkward.
Tour Company: They are just replying with template responses to experience posts, so I don’t think there will be any dramatic improvements in the future. They write things like “to strengthen customer service,” but I doubt it will get better.
Sunset: It looks great for photos from the ship. I think it’s better to take proper shots with a DSLR or something similar.
Fireworks: It’s nice that you can see them from the ship. Since people start reserving spots fairly early, it’s better to secure a place for the fireworks rather than watching the meal or show.
Overall: If you’re going to spend this much, I think it’s better to choose another restaurant or upgrade your hotel. Unless you absolutely want to see the fireworks from the ship, I don’t think it’s worth participating, especially on a trip to Hawaii.
ビュッフェ:シンプルに美味しくないです。ローストビーフを謳っていますが、とにかく硬い。この金額を出してこのクオリティの料理を出されるのかと呆れるレベルです。普通にABCストアでお惣菜を買った方がマジだと思います。
スタッフ:練度不足なだけとは思いますが案内やサービスの質は良くないです。ウェイターは無愛想、下船後は挨拶もお見送の雰囲気もなくとにかく船から降ろさせてバスに乗せる作業をしている感じでした。
ショー:とにかく盛り上げようと必死。その割に歌は上手くない、とにかく踊らせて盛り上げてる感を何とか作り出したいという感じでした。最後にお誕生日の方が呼ばれていましたが、周りの雰囲気としては「???」という空気感で何とも言えない微妙感満載でした。
ツアー会社:体験談の投稿に関して定型文で返信してるだけなので今後劇的に改善されることは無いと思います。「カスタマーサービス強化のための〜」とか書いてありますが、まあ良くなることは無いでしょう。
サンセット:船上から見るので写真映えはします。一眼レフなどでしっかり撮影した方が良いと思います。
花火:船上から見られるのでそこは良いと思います。ある程度早い時間から場所取りが始まるので食事やショーを観るくらいなら花火を観るための場所取りをして待機しておくくらいの方が良いと思います。
総評:この値段を出すくらいなら他のレストランを選ぶことや宿泊ホテルのグレードを上げる方が良いと思います。絶対に船上からの花火を観たいという人以外はせっかくのハワイ旅行ですので参加するべきでは無いと思います。
Thank you very much for joining our cruise. We sincerely apologize that the meals did not meet your expectations and that we fell short in the quality of customer service. We are very pleased to hear that you enjoyed the sunset and fireworks. Thank you for your feedback; we will take this opportunity to strive for continuous improvement.
この度は私共のクルーズにお越し頂き誠に有難うございました。お食事がお口に合わなかったこと, そしてカスタマーサービスの質をご期待に添えず、申し訳ありませんでした。サンセットと花火のほうはお楽しみいただいた様子で大変嬉しく存じます。今回のお声を有難うございます、これを機会に常に改善できるよう心がけていきたいと思っております。
| Rating: | |
|---|---|
| Packages: | パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Families |
| Posted on: | 2024/10/27 |
| Activity Date: | 2024/10/25 |
Reviewed by: OzBrian
We purchased tickets for the show only but walked past the all-you-can-eat buffet and I must say, it looked very good.
The show was very entertaining and well worth the money. I'd recommend this to anyone.
| Rating: | |
|---|---|
| Packages: | Rock-A-Hula Show Only Package |
| Attended as: | Couples |
| Posted on: | 2024/10/27 |
| Activity Date: | 2024/09/30 |
Reviewed by: lloyd@tacklentravel
I capped off our 20th wedding anniversary with this Sunset Cruise. My wife and I were tremendously pleased with everything from start to finish. From the greetings to fireworks everything was on point. The food was delicious and the wait staff was impeccable. The live jazz music was great. I recommend you get the luxury experience with all the options. We enjoyed the 5 star treatment. It was classy and sophisticated. This will be a very memorable experience.
| Rating: | |
|---|---|
| Packages: | Signature Nova Five Star Sunset Dinner & Jazz Cruise with Friday Fireworks |
| Attended as: | Couples |
| Posted on: | 2024/10/26 |
| Activity Date: | 2024/10/04 |
Reviewed by: Tia & Zoltan
The Polynesian Cultural Center is a “must have adventure” that we would highly recommend from couples to families. We spent a day and enjoyed every second of it. We celebrated our wedding anniversary and kept it quiet but loved the experience of the Tahitian wedding ceremony where we renewed our promise. The food experience was outstanding, we tried a lot of food that we never tried before. The raw tuna was our favourite. 1 day was not enough to have the time to have some art workshop to do and sadly we couldn’t go back to have an Okulele session.
Thank you for the experience of our lifetime. Tia and Zoltan from Ireland
| Rating: | |
|---|---|
| Packages: | Islands of Polynesia Admission, Gateway Buffet Dinner & "HA Breath of Life" Show |
| Attended as: | Couples |
| Posted on: | 2024/10/26 |
| Activity Date: | 2024/09/30 |
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Thank you very much for joining our cruise. We are sorry to hear that the food did not suit your taste, but we are very pleased that you enjoyed the views from the ship. We hope you will visit us again. All of our staff are looking forward to welcoming you back.
この度は私共のクルーズにお越し頂き誠に有難うございました。お食事がお口に合わなかったことが残念ですが、船上からの景色をお楽しみ頂けました様で大変嬉しく思います。是非またお越し下さい。スタッフ一同お待ち申し上げております。