Reviewed by: Ruth Stahl
Thank you for making my sister-in-laws’s 1st trip to Hawaii so special! She was thrilled & so excited to be greeted with her lei!
| Rating: | |
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| Packages: | Classic Orchid Lei |
| Attended as: | Families |
| Posted on: | 2017/11/09 |
| Activity Date: | 2017/11/06 |
Reviewed by: apple
The driver was a fun person, very pleasant and kind. The car was full, but it was clean and comfortable inside.
ドライバーさんは楽しい方で、とても感じよく親切でした。
車内は満席でしたが車内はきれいで快適でした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2017/11/08 |
| Activity Date: | 2017/10/24 |
Reviewed by: apple
A person who was good at Japanese guided me to the bus stop, which made me feel relieved. However, it was crowded, so the bus took a while to arrive, and I felt like I waited quite a bit.
日本語の上手な方が乗り場まで案内してくれたので安心でした。
ただ、混んでいたのでバスがなかなか来ず、結構まったような気がしました
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2017/11/08 |
| Activity Date: | 2017/10/27 |
Reviewed by: りんごジュース
Right on time. A friendly and cheerful driver welcomed us with a loud voice.
I wasn't too impressed with the shuttle bus on the way there, but the return trip was much better thanks to the cheerful and kind driver.
Thank you!
時間ピッタリ。声が大きく親切、ノリノリのドライバーさんが出迎えてくれました。
行きの送迎バスの印象はイマイチだったのですが、帰りは陽気で親切なドライバーさんで印象がだいぶ変わりました。
ありがとうございました!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/08 |
| Activity Date: | 2017/11/05 |
Reviewed by: りんごジュース
Unfortunately (or fortunately?), it seemed that the president was in town that day, causing quite a traffic jam. The bus was moving so slowly... It took over an hour to get from the airport to the hotel. I was also concerned that if I hadn't mentioned I wanted to go to this hotel, the bus might not have stopped. Anyway, it was quite nerve-wracking... I barely made it for hotel check-in. Also, since it was a domestic flight from the Big Island, I was the only Japanese person on board. I think it was late at night, but I would have felt more reassured if there had been Japanese staff available upon arrival.
この日は運悪く(良く?)大統領が来ていたらしくなかなかの渋滞っぷり。
そしてバスの速度が遅い遅い。。空港からホテル到着に1時間以上かかりました。
あとこのホテルに行きたい!という声をかけないと止まってくれなかったかもという懸念もありつつ・・・とにかくヒヤヒヤしました。。ホテルチェックインがギリギリだった。。
そしてハワイ島からの国内線だったからなのか日本人も私だけ。
夜遅かったのもあると思いますが日本人スタッフが到着の際にいてくれたら心強かったなぁと思いました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/07 |
| Activity Date: | 2017/11/03 |
Reviewed by: カツカレー
I was immediately recognized when my name was called at the baggage claim after arrival. After waiting for about 10 minutes for others, I was quickly taken to the hotel, making the journey very smooth!
到着後のバッゲージクレームのところで名前を呼んでくれていてすぐわかりました。
その後も10分ほど他の人を待った後すぐにホテルまで送って頂きとてもスムーズにホテルまで来ることができました!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/07 |
| Activity Date: | 2017/10/29 |
Reviewed by: カツカレー
They arrived to pick me up about 10 minutes late. It was just before noon, but the roads were quite congested, and it took a total of about an hour to get to the airport from the scheduled pick-up time. However, taking a taxi would be quite expensive, so this option is reasonable and recommended.
ホテルには10分ほど遅れて迎えに来ました。お昼の12時前の時間でしたが道がかなり混んでおり迎えの予定時間から空港までトータル1時間はかかりました。
でもタクシーで行くとかなりお金もかかるのでリーズナブルでおススメです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/07 |
| Activity Date: | 2017/11/03 |
Reviewed by: りゅう
I had never used the shuttle service before, but there were no issues with the airport pickup or the hotel pickup. I felt a sense of security. I would like to use it again next time.
これまでシャトルサービスを利用したことがなかったけれど、空港でのピックアップ、ホテルでのピックアップともに問題なく。
安心感がありました。
次回もまた利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/07 |
| Activity Date: | 2017/11/04 |
Reviewed by: 白熊王
The pickup location was easy to find, but I think the arrangements could be improved. We had to wait quite a while until departure. The air conditioning in the car wasn't very effective either.
送迎場所はわかりやすかったですが、段取り的にはイマイチかと思います。
結構出発までまたされました。車内も冷房の利きが良く無かったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2017/11/07 |
| Activity Date: | 2017/11/02 |
Reviewed by: Tari
I chose this service because it was the cheapest. There was no mention of Japanese-speaking staff, but the person who picked me up at the airport spoke fluent Japanese, and the other passengers were all Japanese. (I used the same company for my return trip, but there were mostly foreigners.) As a result, I arrived smoothly at my hotel in Honolulu without any issues. I received a shell lei upon my arrival at the airport.
一番安かったのでこちらにお願いしました。
日本語スタッフとの記載はありませんでしたが
空港に迎えに来ていただいた方は日本語ペラペラ、
利用者も日本人ばかりでした。
(同じ会社を帰りも利用しましたが外国人ばかりでした。)
そのため、なんの問題もなくスムーズにホノルル市内の
ホテルまで到着しました。
空港での出迎え時に貝殻のレイをいただきました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/11/06 |
| Activity Date: | 2017/05/24 |
Reviewed by: Debby
Solo middle aged female traveler arriving at night in the unknown: felt comfortable and safe with the process. Friendly informative driver. Recommend!
| Rating: | |
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| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/06 |
| Activity Date: | 2017/10/30 |
Reviewed by: Debby
Solo middle aged female traveler: a friendly informative and interesting driver. Ease of requesting and ease of transportation. My only complaint: didn't want to leave Hawaii!!
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport - Shared Service |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/06 |
| Activity Date: | 2017/11/02 |
Reviewed by: hrk
I usually ask a Japanese tour company for transportation, but this time I used a domestic flight in the United States and there was no transportation available due to the late arrival, so I requested this service. They called my name right at the exit and guided me. The shuttle had only an American couple besides me, and the driver was very upbeat, chatting with the couple the whole time. Occasionally, he would ask for my agreement or pose questions, but he spoke so quickly that I often couldn't catch what he was saying, which was a bit troublesome. However, I was glad that they delivered me first.
いつも日本のツアー会社に送迎をお願いしていましたが、今回はアメリカ国内線利用で時間が遅く、送迎がなかったためこちらをお願いしました。出口ですぐ名前を呼んでくれて、案内されました。シャトルは、私の他はアメリカ人のカップルだけで、運転手はずっとテンション高めでカップルと話していました。時々私にも同意を求めたり、質問したりしてくれましたが、早口で聞き取れないことが多く、困ってしまいました。でも一番に届けてくれたのでよかったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/06 |
| Activity Date: | 2017/10/01 |
Reviewed by: rieta
There were no Japanese people among the driver and passengers, but it was not a problem at all! They arrived to pick me up right on time. Thank you for your service!
運転手&同乗の方に日本人はいませんでしたが
全く問題ありませんでした!
時間も正確に迎えに来ていただきました。
お世話になりました!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/11/05 |
| Activity Date: | 2017/05/28 |
Reviewed by: John Glass
Service was excellent. I am disabled with difficulty walking and use a walker. The driver was a great help helping me up the steps at the Royal Sea Cliff Resort where there were inadequate hand rails at the time due to painting. He also carried the suitcase up to reception as well as carrying up the walker. The driver should be commended for his help.
| Rating: | |
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| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Couples |
| Posted on: | 2017/11/05 |
| Activity Date: | 2017/11/02 |
Reviewed by: Norin
This is my second time using the service, following last year. It was very smooth, just like before. I also arranged for a friend who came later. I plan to request it again, so I look forward to working with you again then.
昨年に続き、2回目の利用です。前回同様とてもスムーズでした。あとから来た友達の手配もこちらにしました。またお願いするつもりです。その際はまたよろしくお願いいたします。
| Rating: | |
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| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/04 |
| Activity Date: | 2017/10/24 |
Reviewed by: jijipapa
It was very helpful that I was able to move smoothly from the front entrance to the airport, thanks to the ample time provided for the transfer.
正面玄関から空港までスムーズに移動ができたのは、余裕ある時間での送迎をしていただき、非常に助かりました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/11/04 |
| Activity Date: | 2017/11/01 |
Reviewed by: ゆかりん
The driver was very friendly, waving goodbye to my sister and her husband as well. If I go to Hawaii again, I would like to use this service!
お見送りをしてくれた妹夫婦にも手を振ってくれたり、とてもフレンドリーな運転手さんでした。又ハワイへ行くことがあれば、利用したいです!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/04 |
| Activity Date: | 2017/11/01 |
Reviewed by: Elwyn-California.
Booked online, placed pick up time for 10:30AM from my hotel to Kahului Airport. It got changed to 11:30AM pick up time. I called them the day before my flight to change my hotel pick up time back to 10:30AM which they honored. Driver actually arrived a little early, he helped us in loading our two luggage. Courteous driver thank all of the passegers for visiting Maui. He drove the clean, comfortable, air-conditioned shuttle bus at or under the speed limit. I am a repeat Roberts Hawaii paying customer. The company met my expectations and I highly recommend them.
| Rating: | |
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| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2017/11/04 |
| Activity Date: | 2017/10/30 |
Reviewed by: cocogogo23
This was my second time using the service, and just like the last time, there were no issues with the pickup and drop-off. I had small children with me, but that was not a problem either.
今回2回目の利用をさせて頂きましたが、前回と同じく特に問題なく送迎して頂きました。。小さい子供連れでしたが、その点も問題なかったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2017/11/03 |
| Activity Date: | 2017/10/28 |
Reviewed by: cocogogo23
This was my second time using the service, and just like the last time, there were no issues with the pickup and drop-off. I had a small child with me, but that was not a problem either.
今回2回目の利用をさせて頂きましたが、前回と同じく特に問題なく送迎して頂きました。。小さい子供連れでしたが、その点も問題なかったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families with Young Children |
| Posted on: | 2017/11/03 |
| Activity Date: | 2017/10/31 |
Reviewed by: xxxx
This time it was on time. I will call a few hotels, so the pickup is three hours before. It feels just right.
今回は時間通りでした。いくつかホテルを呼びますので3時間前にホテルにピックアップです。
丁度良い感じです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/11/02 |
| Activity Date: | 2017/11/01 |
Reviewed by: xxxx
I often use this service because they usually arrive on time. However, this time, even though I was told to wait for the flight number, they were not at the promised location. I had to search around and finally found someone from the company, and I was able to meet with the person in charge. Their excuse was that today's flight might have arrived early.
They should normally be checking arrivals in real-time.
It seems that there may be more staff who are not doing their jobs properly.
Caution is needed.
良く利用するのは割と時間通りに来てくれるからです。
しかし今回は、時間じゃなくて 便名でお待ちしていますとのことなのに、
約束のとこにはいません。
こちらが探し回ってやっと会社の人を見つけて、担当にあうことができました。
言い訳は、今日の便は早く着いたのかな?だって。
通常はリアルタイムで到着を確認しているはずです。
ちゃんとしないスタッフも多くなったのかもしれません。
注意が必要です。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/11/02 |
| Activity Date: | 2017/10/30 |
Reviewed by: Michael C
I waited about 10 minutes for a ride to my hotel, driver very friendly.
Pick up at hotel I waited only 5 mins so all in all great service, I will use them again next time I am in Hawaii.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/01 |
| Activity Date: | 2017/10/28 |
Reviewed by: Elwyn-California.
Welcomed at the airport’s arrival area by a company employee who kindly gave us needed directions. Waited about 20 minutes for the shuttle bus to arrive outside the Maui Airport terminal building. Shuttle bus clean and comfortable. Female shuttle bus driver was courteous but drove the shuttle bus too fast with a fuul load of passengers. I noticed that whenever a traffiic light would turn from green to orange, she sped up to beat the red light, which she actually did twice. We have patronized Roberts Hawaii in our previous visits to Oahu and we were satisfied with their services, these are the reasons I chose this company again.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Couples |
| Posted on: | 2017/11/01 |
| Activity Date: | 2017/10/22 |
Reviewed by: くれいじ
The pickup was 10 minutes late, but it was within the expected range. There were only four groups, including myself, on a large bus, so it was smooth. However, I was dropped off quite a distance from the check-in counter, so I had to walk quite a bit while pulling two suitcases, which was a bit disappointing.
ピックアップは10分遅れでしたが想定の範囲内。大きなバスに私を含め4組だけでスムーズでした。ただチェックインカウンターから割と離れたところで降ろされたので、スーツケース2つを引っ張ってけっこう歩いたのが残念と言えば残念。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/10/31 |
| Activity Date: | 2017/10/31 |
Reviewed by: 匿名です
Due to the typhoon, my arrival time at the airport was delayed by about 5 hours, but they came to pick me up right on time. The transfer went smoothly, and I was able to reach my destination safely without any issues.
台風の影響で空港への到着時刻が5時間ほど遅れたが到着時間に合わせてしっかり迎えに来てくれました。移動も特に問題なく安心して目的地に着くことができました。
| Rating: | |
|---|---|
| Packages: | 空港→ザ・カハラ・ホテル&リゾート |
| Attended as: | Couples |
| Posted on: | 2017/10/31 |
| Activity Date: | 2017/10/22 |
Reviewed by: Heather
the driver was on time, entertaining. it was just a bit of a turnoff the way he pushed for gratuities
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2017/10/30 |
| Activity Date: | 2017/10/05 |
Reviewed by: Heather
Shuttle bus was right outside the terminal. Easy to find and the people working outside were very helpful. Well organized
| Rating: | |
|---|---|
| Packages: | Pier to Waikiki Hotels |
| Attended as: | Couples |
| Posted on: | 2017/10/30 |
| Activity Date: | 2017/10/02 |
Reviewed by: 一人旅
Although our arrival was delayed and we arrived in the rain, we were warmly welcomed by a smiling staff member wearing a purple aloha shirt and holding a green nameplate. Not only did they provide us with leis, but they also had several Japanese free magazines and cookies ready in a tote bag, which made us happy to have access to local information right after arriving at the hotel. They also took care of our transportation to the hotel and guided us to the pickup point. Thank you for the sense of security from the very beginning of our trip!
到着時間は遅れ、雨の中の到着でしたが、
目印の紫のアロハ、緑地のネームプレート、
笑顔で出迎えて下さいました。
レイだけではなく、何冊かの日本語のフリー雑誌やクッキー等も手提げ袋に用意していて下さり、ホテルに着いてから、すぐに現地の情報に触れられ嬉しかったです。
ホテルまでの足も気にして、乗り場まで案内して戴きました。
旅の始まりから安心感をありがとう御座いました!
Aloha! We are glad to hear that your lei greeting was the perfect start to your vacation! Your greeter, Alfred, shared in your happiness from the greeting. We hope you had a wonderful holiday!
Mahalo! From Jesse
アロハ!私たちはあなたのレイグリッチングがあなたの休暇のための完璧なスタートだったことをうれしく思います! あなたの挨拶者アルフレッドはあなたの挨拶から幸せを分かち合いました。 素晴らしい休暇を過ごしたことを祈っています!
マハロ! ジェシーより
| Rating: | |
|---|---|
| Packages: | デラックス・オーキッド・レイ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/10/30 |
| Activity Date: | 2017/10/23 |
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Aloha Ruth! Aww, what a lovely photo!! Mahalo nui loa for sharing with us and taking the time to write us about the experience. We are absolutely honored to have helped make her first trip to the island a memorable one. Safe travels and happy holidays!