Reviewed by: ANA777-9X
Although the airplane arrived slightly early, I waited about 1 hour and 20 minutes at the shuttle station. The staff member was coordinating and communicating, but the delay was significant, and I couldn't go to Diamond Head!
飛行機が若干早く到着したのにシャトル乗り場で1時間20分位待ちました。担当の係の人は
連絡・調整してくれていましたが、遅れが大きくダイヤモンドヘッドに行くことが
出来ませんでした!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/10/28 |
| Activity Date: | 2017/10/22 |
Reviewed by: jijipapa
It was great to be able to check in at the counter at the airport exit, receive assistance in Japanese, and have my luggage transported, allowing for a smooth arrival at the hotel.
空港出口のカウンターで受け付け後、日本語で対応してもらい、荷物も運んでいただきスムーズにホテルに到着できて良かった。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/10/28 |
| Activity Date: | 2017/10/25 |
Reviewed by: ruke
This trip was self-organized, and I was unsure about the transportation arrangements. Since it was in the Kahala area, I had trouble finding a service, but I was greatly helped by the smooth transportation while passing by the long lines for group tours.
今回の旅行は個人手配で、送迎をどうしようか。
またカハラ地区でしたので、お願いするところに困っていましたが、団体ツアーの大行列を横目に、スムーズに送迎いただき大変助かりました。
| Rating: | |
|---|---|
| Packages: | 空港→ザ・カハラ・ホテル&リゾート |
| Attended as: | Couples |
| Posted on: | 2017/10/28 |
| Activity Date: | 2017/10/08 |
Reviewed by: マロン
I think it's great that the hotel has limited pickup locations. The timing is also accurate, which gives me peace of mind. I plan to use it again next year.
ホテルのピックアップ先を限定しているのが良いと思います。
時間も正確で安心感があります。
また来年も利用するつもりです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/10/28 |
| Activity Date: | 2017/10/07 |
Reviewed by: hulamoon
This was my second time using the service. The customer service is polite. If I had to say something, the reception counter is a bit hard to find. I will use it again next time.
今回二回目利用でした。
丁寧な接客です。
強いて言えば受付カウンターがわかりづらい。
次回も利用します。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/10/26 |
| Activity Date: | 2017/10/19 |
Reviewed by: Fava
They were in time, very good welcome. Very gentle team.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2017/10/24 |
| Activity Date: | 2017/10/21 |
Reviewed by: 鈴木さん
On the day of my return, there was an incident where the pickup location changed due to a parade on Kalakaua Avenue, and I had to walk about five minutes from the hotel to the pickup spot. However, I received an email in advance about the location change, and the pickup arrived on time to get me.
帰国当日、カラカウア通りがパレードでピックアップ場所が変更になるアクシデントがあり、ホテルからピックアップ場所まで5分ほど歩かなければならなくなりましたが、事前に場所変更のメールを頂き、時間通りに迎えが来てピックアップしてもらいました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/10/24 |
| Activity Date: | 2017/10/21 |
Reviewed by: Miya
I had a reservation in advance, but I was made to wait. How is it that same-day purchasers got to leave first?
事前に予約してるのに待たされた。
当日購入者の方が先に出発ってどーゆーことだ?
!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2017/10/23 |
| Activity Date: | 2017/10/20 |
Reviewed by: Mark
Got so many compliments on the flower . Very beautiful, my wife was suprised when she saw her name.
Aloha Mark!
Thank you for taking the time to send us a review of your greeting! We are glad to have learned that Cinthia loved every moment of it, and we hope that you both had a wonderful vacation!
Mahalo!
-- Jesse I.
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Couples |
| Posted on: | 2017/10/23 |
| Activity Date: | 2017/10/20 |
Reviewed by: Todd T
We were greeted at the baggage claim at Kahalui by 2 lovely greeters. My wife was so surprised and happy - when she saw them carrying a sign with our names she said "that's us!". The leis were beautiful and the greeters took a picture with us.
Aloha Todd,
That is absolutely wonderful to hear - we are very happy your lei greeting turned out great!
Mahalo,
-- Sally C.
| Rating: | |
|---|---|
| Packages: | Deluxe Honeymoon Special Leis (Set of 2 Leis) |
| Attended as: | Couples |
| Posted on: | 2017/10/22 |
| Activity Date: | 2017/10/10 |
Reviewed by: 旅行好き主婦
The pickup time was quite early at 9:50 for a 1:00 PM flight, but they arrived right on time. The driver was a foreigner and did not speak Japanese, but he handled everything without any issues. There were only two groups of Japanese and one group of foreigners, so it was a small number of passengers. For drop-off, they first took the foreign group to the terminal for Hawaiian Airport, and then after a short drive, they dropped us off at the terminal for the other airport, splitting it into two trips. They dropped us off near the ANA counter, so there was no confusion. I would like to request this service again next time when arranging individually rather than through a tour.
13:00フライトで9:50ピックアップと、時間はかなり早めでしたが、ピックアップ時間ピッタリに来てくれました。
外国人ドライバーで日本語は不可でしたが、問題なく対応してくださいました。
私達を含めて2組の日本人、外国人1組と少人数で対応して頂きました。
降車は、まず外国人グループをハワイアン空港用のターミナルに、その後少し走行してその他空港用のターミナルと2回に分けて行いましたが、ANAカウンターの近くで降車してくださったので、迷うことはありませんでした。
ツアーではなく個人手配の際は、次回もお願いしたいと思いました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/10/22 |
| Activity Date: | 2017/10/09 |
Reviewed by: 旅行好き主婦
It took about two hours to arrive at the hotel after arriving at Honolulu Airport. After clearing customs and checking in at the counter, I was told that the car would arrive in about 10 to 15 minutes, but I ended up waiting for about an hour. The person at the counter seemed to be Japanese, so they assisted me in Japanese, which was stress-free. They also apologized for the delays, which helped me feel more at ease. However, I noticed that the other tour guests who arrived on the same flight quickly disappeared, so I think I need to consider whether to use this service again in the future. The driver did not speak Japanese, but we had no issues getting to the hotel by just mentioning the hotel name, and since there were only four stops including ours, it was smooth once we got on the vehicle. If only the waiting time could be improved...
ホノルル空港到着から、2時間後にホテルに到着した形です。
関税等が終了して、カウンターで受付をしてから10~15分くらいで車が来ると言われて約1時間待ちぼうけでした。
カウンターの方は日本人?のようでしたので、日本語で対応して頂いたのでストレスはありませんでした。
また、随時、遅くなることを誤ってくれたりしていたので、心情的には落ち着くことができました。
ただ、同じ便できたツアー客がさ-っといなくなったので、今後使うかどうかは要検討かな、とは思いました。
ドライバーは日本語不可でしたが、ホテル名で問題なく行けましたし、私達を含めて4つしか回らない感じでしたので、乗り込んでからはスムーズでした。
待ち時間さえ何とかなれば……
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/10/22 |
| Activity Date: | 2017/10/05 |
Reviewed by: ボビー
I stayed at the New Otani Kaimana Beach Hotel, which was a bit away from the center of Waikiki, but I was able to get shuttle service without any additional charges. I had a hard time encountering the travel agency representative at Honolulu Airport. When I went to the Information Center, they kindly provided details about the travel agency's characteristics (like the color of their clothing) and even called the travel agency for me.
ワイキキの中心から離れていたTHE NEW OTANI KAIMANA BEACH HOTELに泊まっていたのですが、追加チャージがかかることなく送迎していただけました。
ホノルル空港で旅行会社の方となかなか遭遇できませんでした。Information Centerに行くと、旅行会社の特徴(来てる服の色とか)を教えてくれたり、旅行会社に電話してくれたり、大変に親切な応対をしていただけます。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/10/22 |
| Activity Date: | 2017/09/21 |
Reviewed by: ボビー
I stayed at the New Otani Kaimana Beach Hotel, which is a bit away from the center of Waikiki, but they provided shuttle service without any additional charge. The area is full of nature, away from the noise of the beach. The photo is of a seal napping on the beach in front of the hotel.
ワイキキの中心から離れていたTHE NEW OTANI KAIMANA BEACH HOTELに泊まっていたのですが、追加チャージがかかることなく送迎していただけました。
ビーチからちょっと離れた喧噪には自然がいっぱいです。写真はホテル前のビーチで昼寝していたアザラシ。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/10/22 |
| Activity Date: | 2017/09/25 |
Reviewed by: Avis Thomas
Picked us up timely and delivered us to the airport. Lots of stuff coordinating with a family. Much appreciated!
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport - Shared Service |
| Attended as: | Families with Young Children |
| Posted on: | 2017/10/21 |
| Activity Date: | 2017/10/18 |
Reviewed by: Maria
The drivers were very helpful and courteous. When we arrived a representative met us at the airport with bottles of water and shell leis. The driver took are luggage and placed it on board. I would definitely use this service again.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Couples |
| Posted on: | 2017/10/20 |
| Activity Date: | 2017/10/17 |
Reviewed by: Ric Soda
Large bus instead of small shuttle; very clean, polite and costumed driver. Driver was late by 20min. and a little confused about our hotel location in Waikiki. Anyway, Roberts Hawaii is allover in Hawaii. Would recommend as reliable.
| Rating: | |
|---|---|
| Packages: | Pier to Waikiki Hotels |
| Attended as: | Couples |
| Posted on: | 2017/10/20 |
| Activity Date: | 2017/10/13 |
Reviewed by: Randy
This service was superb, and half the cost of a taxi for a single rider.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2017/10/20 |
| Activity Date: | 2017/10/17 |
Reviewed by: Dominic sibell
Peter did an amazing job. He was a very knowledgeable person and it helped to pass the time on our drive. He knows a lot about the island and it really helped to pass the time when we got stuck because of the iron man and couldn't get across the highway for over an hour to our hotel. Will use you again because of this excellent driver
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Couples |
| Posted on: | 2017/10/20 |
| Activity Date: | 2017/10/14 |
Reviewed by: Dominic sibell
Peter was an excellent driver. Very friendly and knowledgeable. He made the drive very nice by talking about all of the things we were seeing on our drive. It helped pass the time when we got stuck because of the iron man and couldn't get across the highway for over an hour to our hotel. Will use you again when we come back to hawaii.
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2017/10/20 |
| Activity Date: | 2017/10/17 |
Reviewed by: ななみん
After arriving at the airport, I waited for about 10 minutes, and then the shuttle came to pick me up. Since there were only three groups, we didn't have to make many stops, and I was taken to the hotel right away!
空港に着いて10分程待てば迎えのシャトルが来ました。グループも3組だけだったのでホテルもそんなにまわらず、すぐにホテルに送って貰えました!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/10/20 |
| Activity Date: | 2017/10/07 |
Reviewed by: ハワイに戻りたい人
I already feel lonely and don't want to go home, but the return trip from Waikiki to Honolulu International Airport is always luxurious. This time, I was picked up by a large bus. By the way, last year it was a limousine. Every time, the shuttle bus from Honolulu International Airport to my accommodation is just a regular one, which isn't luxurious, so either way is fine with me.
ただでさえ帰りたくないさみしい気分なのに、ワイキキからホノルル国際空港までの帰りは、いつも豪華。今回は大型バスでお迎えに来ていただきました。
ちなみに昨年はリムジンでした。
毎回、ホノルル国際空港から宿泊先までは、豪華といえない普通のシャトルバスなので、逆でもいいけど、どちらでもいいかな。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/10/19 |
| Activity Date: | 2017/10/13 |
Reviewed by: mimialoha
Upon arrival at the airport, the staff was able to assist me right away. The handling of luggage was also done with care and kindness. Previously, when I used another service, I had to walk from the zoo to the Kaimana Beach Hotel because they didn't provide a shuttle, but this time I was able to get a ride to the hotel. I would like to use this service again next time.
空港到着時も係の人が直ぐに確認できました。荷物の運搬も丁寧で親切な対応でした。以前他を利用した時はカイマナビーチホテルまで送迎してもらえず動物園手前から歩く事になったのですが、今回はホテルまで送迎してもらえました。次回も利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/10/19 |
| Activity Date: | 2017/10/16 |
Reviewed by: 高橋 清二郎
I had experience with VELTRA and Roberts several times during my trips to Europe, so I made a reservation in Hawaii as well. After a long immigration process, I felt like the wait for the bus took even longer. The wait to get to the lounge was quick, but the staff was busy, and there wasn't much announcement or guidance on when we would be able to board. However, what saved the day was the driver's humorous and skillful announcements in English, which really helped ease my frustration. I will definitely request this again!
欧州旅行でも何度かVELTRA・ロバーツさんの経験があったのでハワイでも予約しました。
メチャ時間のかかった入国審査後であったので余計にバスに乗れるまでの時間を長く感じた。
待合までは早かったのだが、担当員が忙しくしており何時乗れるのかのアナウンス・ガイダンス指示はあまりなかった。ただ救われたのは、ドライバーさんのユーモアあふれる巧みなアナウンス(英語)がイラついてた気持ちを十分におさめてくれた。 また、お願いしよう!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/10/19 |
| Activity Date: | 2017/10/12 |
Reviewed by: notsheraton
only person in this van and they took me to wrong hotel; was not drivers fault; ground crew issues
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2017/10/18 |
| Activity Date: | 2017/10/15 |
Reviewed by: Nancy B
Prompt, extremly courteous, great ride. Looking forward to return ride to airport.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2017/10/17 |
| Activity Date: | 2017/10/14 |
Reviewed by: 鈴木さん
The scheduled customer did not show up, so I waited for about 20 minutes, but I decided to depart anyway. However, it seems the scheduled customer arrived, so I had to go back to pick them up. It was disappointing to experience a slight delay, especially since I was in a hurry.
予定のお客さんが現れず、20分程待っていましたが、とりあえず出発しました。しかし、予定のお客さんが来たようで、再度戻ってピックアップ。急いでいたのに若干のロスが発生し、残念でした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/10/17 |
| Activity Date: | 2017/10/14 |
Reviewed by: クニサン
It was perfect for a three-generation family traveling with infants and a lot of luggage. It was quite nice not to have the hassle of confirming the hotel name or the flight details.
乳幼児がいる三世代家族で荷物も多い旅にはぴったりでした。滞在するホテル名や搭乗予定便を確かめながら言う煩わしさもなく結構でした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2017/10/17 |
| Activity Date: | 2017/09/19 |
Reviewed by: Tanya
Reservation wasn't on sheet, had to wait for special bus to take us
| Rating: | |
|---|---|
| Packages: | Pier to Airport |
| Attended as: | Couples |
| Posted on: | 2017/10/16 |
| Activity Date: | 2017/10/13 |
Reviewed by: キキジジ
They arrived at the hotel on time to pick us up. It was a different large van than the one we took to the hotel, and there were two other guests already on board as we headed to the airport. They dropped us off according to our respective airlines, which made for a pleasant experience. Since it was prepaid, it was hassle-free, which is great.
時間通りにホテルに迎えに来ていただけました。行きとは違う大型バンで、先客が2人おられ、私達のホテルから空港に向かいました。航空会社ごとに降ろして下さり、気持ちよく利用できました。先払いなので、手間がかからずいいですね。
| Rating: | |
|---|---|
| Packages: | ザ・カハラ・ホテル&リゾート→空港 |
| Attended as: | Couples |
| Posted on: | 2017/10/16 |
| Activity Date: | 2017/10/02 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the tour.
However, I sincerely apologize for not being able to provide a satisfactory service.
Regarding your departure from the airport, we prepare the shuttle based on the number of guests and the destination at the time of your check-in.
Therefore, please understand that in some cases, customers who purchased the shuttle service on the day may depart earlier. I apologize for the inconvenience caused after your long flight. Moving forward, we will request the operating company to properly explain the situation to customers who are waiting.
Thank you for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
空港からのご出発につきましては、お客様がチェックインされた時点でお客様の人数、お送り先をもとにシャトルをご用意させていただいております。
そのため、場合によっては当日にシャトルサービスをご購入されたお客様が先に出発される場合もございますことご了承ください。
長時間のフライト後お疲れのところご不便おかけいたしましたことお詫び申し上げます。今後はお待ちいただいているお客様にご状況をきちんと説明するよう
催行会社に要請してまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム