Reviewed by: Tommy
I will write about something very disappointing that cannot be overlooked.
This concerns the airport transfer from the hotel.
For future reference, I would like to clarify whether "VeLTRA" is at fault or if the local operator "Roberts Hawaii" is to blame.
The situation made me suspect a lapse in arrangements. I would like to continue using VeLTRA, so I am sharing the following experience.
1. Change of pickup location
- The operating company should have known about this at the time of booking or at least two weeks in advance.
- If there was a possibility of changing the pickup location, it would have been disappointing to not be able to book with a company that guarantees the original pickup location.
- I can't help but wonder if this is a company that only accepts bookings and informs customers later.
2. Incorrect meeting time when notified of the change in pickup location
- I received a message from VeLTRA the night before, but it would have been critical if I had not been able to get in touch.
3. The pickup vehicle was one hour late
- I had to stand on the sidewalk for an hour waiting.
- They said it was due to traffic, but I had just returned a rental car and checked the usual road conditions at the time of pickup, which were normal, yet the vehicle was still an hour late.
- There was a possibility of missing my flight. Fortunately, I happened to talk to another driver from the operating company, who contacted them via radio. For reasons unknown, I was able to get into that driver's vehicle, but it was terrifying to think about what would have happened if I hadn't been able to.
4. No communication regarding the delay of the pickup vehicle
- After waiting for ten minutes without the vehicle arriving, I called the local contact, and they said it would arrive in five minutes. However, even after five minutes, the vehicle still did not arrive.
- After another ten minutes, I called again, and they said they would check and call me back. However, there was no communication even after an hour.
がっかりでは済まされない非常に残念な事を書きます。
本件は、ホテルから空港の送迎に関しての事です。
今後のために 「VeLTRA」 が悪いのか
現地催行会社の「ロバーツハワイ」が悪いのか
ハッキリさせて欲しいと考えます。
手配漏れを疑いたくなるような状態でした。
これまで通り、今後もVeLTRAを利用したいため以下の体験談を書きます。
1.迎え場所の変更
・催行会社は、予約した時点、または2週間前には
分っていたはず。
・迎え場所が変更になる可能性があるなら
迎え場所が変更にならない催行会社を事前に探して
予約できたため残念。
※予約だけ受け付けて、後で知らせればよい程度の
レベルの催行会社なのでは?と疑いたくなる。
2.迎え場所の変更時連絡があった歳、集合時刻の間違い
前日夜にVeLTRAから連絡があったが
もし連絡が取り合えなかったら致命的。
3.迎え車が遅刻 1時間
・歩道での集合のため、立ちっぱなしで1時間。
・渋滞のためと言っていたが、当方、直前にレンタカーを
返却しているため集合時刻時点では、普段通りの
道路状況を確認していたのにも関わらず1時間遅れ。
・フライトに間に合わない可能性もあった
何故なら、たまたま催行会社の別の車のドライバーと
会話できて、催行会社に無線連絡してくれて
理由は不明だが、急遽、そのドライバーの車に乗れたが
その車に乗れなかったらと思うと恐ろしい。
4.迎え車の遅刻に対して一切の連絡なし
・10分たっても迎えの車が来ないため、こちらから
現地連絡先へ電話したところ、5分で到着するとの由
結果5分経過しても迎えの車は来なかった。
・更に10分経過後、再度、こちらから電話した所
確認して折り返すとの由
結果、1時間たっても一切の連絡なし。
| Rating: | |
|---|---|
| Packages: | 【貸切】ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2024/01/17 |
| Activity Date: | 2024/01/15 |
Reviewed by: Dwight V.
From the easy pick up from our hotel, drive to ship, on the whale watching adventure to return trip, we had a great time.
| Rating: | |
|---|---|
| Packages: | 2-hour Morning Whale Watching Cruise |
| Attended as: | Families |
| Posted on: | 2024/01/17 |
| Activity Date: | 2024/01/15 |
Reviewed by: ma
We participated in a plan with transportation for a total of four people, including a 3-year-old and a 0-year-old. The hotel we stayed at was not the designated pickup location, but a nearby hotel was specified for the pickup based on our application. We brought a stroller of the buggy type, and it was transported and used without any issues.
We were lucky to see whales multiple times. On the deck, we enjoyed the breeze, and even from the indoor area with tables and chairs, we could sit and watch the whales, allowing us to see them from either environment. The 3-year-old was entertained throughout the experience.
The explanations and announcements (such as the direction of the whales) were in English. Although the kids did not get seasick, I thought it would have been nice to have the option for my husband to take motion sickness medication since he experienced seasickness.
3歳、0歳を連れた計4人で送迎付きのプランで参加をしました。
私たちの宿泊したホテルは送迎ピックアップの場所ではなかったのですが、申し込み内容と合わせてピックアップ場所(最寄りのホテル)が指定されました。バギータイプのベビーカーを持参しましたが、問題なく運搬し利用できました。
私たちは運が良くクジラを何度も見ることができました。デッキ上は風を感じながら楽しめ、テーブル椅子がある室内からでも座りながらクジラが見れたりと、環境に合わせてどちらからでもクジラが見れます。3歳の子も最後まで飽きずに楽しんでいました。
説明やアナウンス(クジラのいる方向など)は英語です。
子供達は船酔いしなかったものの、旦那が船酔いをしていたため、酔い止めを飲む選択もあったら良かったかなと思いました。
Thank you very much for bringing your family on our cruise. We are very pleased to hear that you enjoyed whale watching and the views from the ship. We have ginger pills available on board to help with seasickness. Please do let us know next time. All of our staff look forward to welcoming you again.
この度は私共のクルーズに御家族でお越し頂き誠に有難うございました。クジラの観測や船からの景色をお楽しみ頂けました様で大変嬉しく思います。船上では船酔い止めのジョンジャーピルをご用意しております。次回は是非お声をおかけください。またのお越しをスタッフ一同お待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 【お子様乗船料無料キャンペーン】ホエールウォッチ |
| Attended as: | Families with Young Children |
| Posted on: | 2024/01/17 |
| Activity Date: | 2024/01/11 |
Reviewed by: Marlo Strain
Well organized and efficient/enjoyable tour
Bus ride out and back was very informative of the time from a local perspective. All the arrangements and timing at the historic site with its distinct ticketing ( mighty Mi, the AZ memorial) was seamless and great. Highly recommend for a fine and necessary day trip on Oahu.
| Rating: | |
|---|---|
| Packages: | [7:30 AM] Waikiki Departure |
| Attended as: | Couples |
| Posted on: | 2024/01/15 |
| Activity Date: | 2024/01/09 |
Reviewed by: シゲさん
I was looking forward to horseback riding and shopping in North Shore, but unfortunately, the weather turned bad, and I had to cancel the horseback riding. The roads became like rivers, so I ended up spending about three hours in a café. I definitely want to try again next time!
ノースショアで楽しみにしていた乗馬やお店回りでしたが
残念ながら、天候が崩れ、乗馬はキャンセル、お店回りも道路が川のようになり3時間ほど一つのカフェで過ごす羽目に(:_;)
次回是非、リベンジしたいです~
Thank you for using Island Makana Tours. The decision regarding the cancellation of activities is made by the activity provider, but we appreciate your understanding that weather conditions are beyond our control. We hope you will challenge yourself again the next time you visit! We sincerely look forward to your return. Thank you.
このたびはアイランドマカナツアーズをご利用頂き、ありがとうございました。アクティビティの中止に関してはアクティビティ催行会社が決定致しますが、天候についてはどうしてもコントロールできない事ですのでご理解頂けて幸いです。ぜひ、次回いらした際はまたチャレンジなさって下さい!リベンジ、心よりお待ちしております。ありがとうございました。
| Rating: | |
|---|---|
| Packages: | ハレイワたっぷり観光プラン(2024年3月まで) |
| Attended as: | Couples |
| Posted on: | 2024/01/15 |
| Activity Date: | 2024/01/08 |
Reviewed by: Don Tolbert
We had a family of eight on this tour and all enjoyed themselves.
The bus arrived at our pickup point on time. The driver/host was very knowledgeable about Pearl Harbor as well as other local sites. The only slight drawback was the sound system on the bus was acting up and occasionally produced feedback (no the fault of the driver/host). She dealt with it as best she could.
We arrived at all the tour points of interest on time and had plenty of time to view each. Given the clear instructions from the driver/host, we knew exactly when to be where.
The lunch was good and the location in the aviation museum was enjoyable.
We finally were returned to the pickup point, also on time.
All-in-all a very enjoyable and interesting day. I highly recommend it.
| Rating: | |
|---|---|
| Packages: | Premium Tour: Arizona Memorial, USS Missouri, Bowfin Submarine & Aviation Museum |
| Attended as: | Families with Young Children |
| Posted on: | 2024/01/14 |
| Activity Date: | 2023/12/20 |
Reviewed by: きくチャン
The tour, which takes you around the vast grounds in a bus driven by the staff, is fantastic, with various movie scenes like Jurassic Park scattered throughout. The staff's lively commentary was entertaining and made me feel like a kid again, having a great time.
ジェラシックパークなど数々の映画シーンが広大は敷地に点在するなかをスタッフが運転するバスで巡るツアーは最高です。中でもスタッフの軽快な解説は笑いがありこどもに戻って大はしゃぎしました。
| Rating: | |
|---|---|
| Packages: | おすすめプラン |
| Attended as: | Couples |
| Posted on: | 2024/01/14 |
| Activity Date: | 2023/12/21 |
Reviewed by: quon3176
I arrived in Honolulu around 10 PM, but it took me about an hour to find my meeting point because I arrived at a different gate. I wish they had informed me about the arrival gate for my flight.
ホノルル到着が22時くらいだったんですが
待ち合わせ場所と違う到着口で探すのに1時間くらいかかり苦労しました。
到着便の到着口も把握していてほしかったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2024/01/13 |
| Activity Date: | 2023/12/23 |
Reviewed by: Susan
Highly recommend the activity. Love seeing where they made all the movies
| Rating: | |
|---|---|
| Packages: | Hollywood Movie Sites & Ranch Tour - 90 mins [With Transportation] |
| Attended as: | Families |
| Posted on: | 2024/01/13 |
| Activity Date: | 2023/12/23 |
Reviewed by: チャッピー1006
The drivers and guides were efficient and pleasant. I was glad to arrive at the hotel smoothly. There were many suitcases placed in the luggage area of the vehicle, but there was one suitcase that was placed unsteadily on the upper shelf, which made me a bit worried it might fall during the turns, but it was fine.
ドライバーの方も案内の方々もテキパキとお仕事されていて、感じも良かったです。スムーズにホテルに辿り着く事ができて良かったです。車内の荷物置き場にスーツケースがたくさん置かれていましたが、上段に不安定に置かれたスーツケースが1点あり、カーブの場面で落ちないか、やや心配になりましたが、大丈夫でした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2024/01/13 |
| Activity Date: | 2024/01/11 |
Reviewed by: りつあみ
This time, we traveled to Hawaii as a family. Since most of my family was visiting Hawaii for the first time, we were looking for a tour that would take us around the island! I wanted to visit the East Coast and the North Shore as well. It was perfect for me, as I wanted to explore Hawaii's stunning scenic spots. I was worried that the day would feel long, but once we participated, we visited one breathtaking spot after another, and the day flew by! Our guide, D, was very clear and entertaining in both English and Japanese, and he was friendly, making it a truly enjoyable tour! The malasadas and garlic shrimp were incredibly delicious, and the nuts and coffee were perfect souvenirs! The acai bowl on the North Shore was also tasty! It was a truly fulfilling tour, and both my daughter and husband were very satisfied! Thank you very much!♪
今回は、家族でのハワイ旅行。家族のほとんどが初めてのハワイでしたので、島内を廻るツアーを探していました!東海岸も行きたいしノースショアも行きたい。ハワイの絶景スポット巡りをしたかった私にはぴったりでした。終日で時間が長いかな、と心配していましたが、参加してみると、次々と絶景スポットやグルメスポットが訪れて、あっという間の一日でした!ガイドのDさん!英語と日本語で大変分かりやすく面白く、そしてフレンドリーに接して下さって、本当に楽しいツアーとなりました!マラサダもガーリックシュリンプも大変美味しく、ナッツもコーヒーもお土産に最適でした!ノースショアでのアサイーボールも美味しかった!本当に充実したツアーで、娘も主人も大満足していました!ありがとうございました♪
| Rating: | |
|---|---|
| Packages: | 基本プラン(2024年5月14日まで) |
| Attended as: | Families |
| Posted on: | 2024/01/13 |
| Activity Date: | 2024/01/04 |
Reviewed by: Amy
Our guide Sean really made the tour with his local knowledge and details. He has so much information and insights to share and was really the best tour guide out of all the tours I've ever done on the islands. We spent a lot of time at the McGarrett house, and also met Shawn, "Cousin Flippa" who was really kind and spent time with us answering questions. Everyone was hospitable and made the day fun. Even though the show was filmed on many parts of the island, and it'd take a full day to see more locations, this did hit the highlights like Danno's thinking spot, the highlight was McGarrett's house, and also 5-0 headquarters. It was fun to talk about the show with other fans!
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Posted on: | 2024/01/12 |
Reviewed by: おし
The day before the experience, it was raining heavily, so I was worried about the weather, but those worries were unnecessary as it turned out to be a clear day. The waves were not high, and I was able to participate with a calm mind. However, on the day we participated, no whales appeared... I was disappointed since we joined to see whales, but it was my first time cruising on a boat in Hawaii, and as I was taking in the scenery, I realized that we were approaching the goal before I knew it! After the experience, tickets for a return trip on the boat were distributed! I would love to participate again if the opportunity arises.
体験前日、大雨が降っていたため、天候の心配をしておりましたが、そんな心配は無用で快晴でした。波も高くなく、落ち着いた気持ちで参加することができました。ですが、私たちが参加した日は、クジラが現れず…
クジラを見に参加したので残念でしたが、ハワイで船に乗ってクルーズする経験が初めてで、景色をじっくりと見ていたら、いつのまにかゴールが近づいていました!
体験後、後日船に再乗船できるチケットを配布しておりました!
また機会があればぜひ参加したいと思っています。
Thank you very much for joining our cruise. We are sorry that you were unable to observe any whales, but we are very pleased to hear that you enjoyed the views from the ship. We hope to see you again soon. All of our staff are looking forward to your next visit.
この度は私共のクルーズにお越し頂き誠に有難うございました。クジラの観測ができなかったのが残念に思っておりますが、船からの景色をお楽しみ頂けました様で大変嬉しく思います。是非またお越し下さい。スタッフ一同お待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニター |
| Attended as: | Couples |
| Posted on: | 2024/01/11 |
| Activity Date: | 2024/01/09 |
Reviewed by: Natalie
We did not see any whales after going twice on the trip but nonetheless the staff was very helpful, encouraging, and fun! Just a bit of bad luck with the whales! The cruise was easy and there was plenty of space on the ship. At the end of the day, it was a lovely whaleless cruise along the coast which was relaxing and enjoyable.
| Rating: | |
|---|---|
| Packages: | Buy One, Get One Free - Review Rebate Special! |
| Attended as: | Friends |
| Posted on: | 2024/01/10 |
| Activity Date: | 2024/01/08 |
Reviewed by: ken
I stayed at Hilton Village. The bus to Hilton arrives on time. I think it's a good deal since taxis pick up from the same location and are cheaper.
ヒルトンビレッジに泊まってました。
ヒルトンのバス停まで時間通りに来てくれます。
タクシーでも同じ場所でピックアップなのでお安い分得だと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2024/01/10 |
| Activity Date: | 2023/10/03 |
Reviewed by: ken
I went to the bus counter at the airport. The buses come frequently, so I was able to board one without much waiting and head to the hotel. It stops at other hotels as well, but you can get on quickly, so considering the price, I think it's a good deal.
空港についてバスのカウンターまで行きました。
バスは頻繁に来てるのでほとんど待たずにバスに乗れホテルまで。
他のホテルにも止まるけどすぐ乗れるので値段も考えるとお得だと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2024/01/10 |
| Activity Date: | 2023/09/28 |
Reviewed by: ばるたん
I used the service for the first time.
Even after getting off at the airport, there was a vibrant (in a good way, tropical ☺️) guide holding a sign to welcome me, so I was able to board the shuttle bus without getting lost.
The bus windows were large, allowing me to enjoy the scenery on the way to the hotel.
I would like to use this service again if I have the opportunity.
初めて利用させて頂きました。
空港から降りても派手な(良い意味で南国的な☺️)
案内の方が看板を持って迎えて頂けたので
迷う事なく送迎バスに乗る事が出来ました。
バスの窓も大きかったのでホテルへ向かうまで車窓の景色を楽しむことが出来ました。
また、機会があれば利用させて頂きたいと
思いました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2024/01/10 |
| Activity Date: | 2023/12/11 |
Reviewed by: 匿名希望
The food and atmosphere were great. I chose the 5-star option to watch the Hilton fireworks from the deck on Friday, but people from the lower floor started removing the chain from the stairs and crowded onto the deck before the fireworks started. After quite some time, the staff began to check if people were 5-star guests, but I thought it was too late.
お料理も雰囲気も良かったです。金曜日でデッキからヒルトンの花火を見るために5スターにしたのですが、花火の時間前から下のフロアーの人が、階段のチェーンを外しデッキに入ってくて混雑。
だいぶ経ってからスタッフが5スターかどうか確認を始めましたが遅いかと思います。
Thank you for using the Star of Honolulu's Five Star Sunset Dinner Cruise. We are honored that you enjoyed the meal, atmosphere, and the Friday fireworks from the ship. We look forward to welcoming you back in Hawaii next time.
スターオブホノルル号ノバファイブスターサンセットデイナークルーズをご利用頂き有難うございます。お食事と雰囲気そして、金曜日の花火を船上から楽しんでいただいたようでスタッフ一同光栄に思っております。次回もハワイでお待ちしております。
| Rating: | |
|---|---|
| Packages: | 【木・金・土曜限定】豪華5スター(プライムテンダーロイン付き5コース) |
| Attended as: | Families |
| Posted on: | 2024/01/09 |
| Activity Date: | 2023/12/22 |
Reviewed by: さと
We drove up to an elevation of 4,200 meters, and thanks to our guide's safe driving, we were able to enjoy the scenery from the car windows, including some gravel roads. The mountaintop, where the astronomical observation facilities are located, was a bit chilly, but the changing colors of the sky until sunset were beautiful.
標高4,200mにクルマで登りますが、一部ある砂利道も含めてガイドさんの安全運転で車窓からの風景を安心して楽しめました。天体観測施設が並ぶ山頂は少し寒かったですが、日没までの空色の変化がきれいでした。
| Rating: | |
|---|---|
| Packages: | 基本プラン(2024年3月まで) |
| Attended as: | Couples |
| Posted on: | 2024/01/09 |
| Activity Date: | 2023/12/17 |
Reviewed by: さと
There was a reception counter right in front of the baggage claim, and they guided us to the boarding area, so we were able to move smoothly.
手荷物受取りの目の前に受付カウンターがあり、乗車待機場所まで案内(引率)してくれたので、スムーズに移動できました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2024/01/09 |
| Activity Date: | 2023/12/18 |
Reviewed by: Eder
This is one of the best tour I had, the driver always take care of you even if you Re late lol.
But it was an amazing experience you can meet new people and have a great time, I would do it again when I come back to kona!
| Rating: | |
|---|---|
| Packages: | Deluxe Volcano Tour |
| Attended as: | Solo Travelers |
| Posted on: | 2024/01/09 |
| Activity Date: | 2024/01/07 |
Reviewed by: ハワイアロハ
This time, I used this service because my usual transportation was unavailable. Although it was a busy season, I was smoothly guided by the staff to the pickup location without any confusion after leaving the airport. There was a bit of a wait, but it wasn't bothersome, and I would like to use this service again next time.
今回いつも利用している送迎が取れなかったためこちらを利用させていただきました。繁忙期でしたが迷うことなくスムーズに空港でてから担当の方に案内されピックアップ場所まで移動できました。多少待ち時間はありましたが気になるほどではなくまた次回も利用させていただきたいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2024/01/08 |
| Activity Date: | 2023/12/29 |
Reviewed by: えとうぷ
I sometimes use HIS, but I have mostly relied on this service for early morning flights on my return. Although Japanese is not spoken, I can use it without much English. The drivers are very kind and carry heavy luggage to the trunk without a hint of displeasure. The temperature inside the car was comfortable, and local radio played Hawaiian music, allowing me to feel the essence of Hawaii until the very end. I am very grateful for that. I will definitely use this service again!
HISを使うこともあるのですが、帰りは早朝の便に対応してくださるこちらでほとんどお世話になっています。
日本語は通じないのですが英語を使うことがほとんどなく利用できます。
ドライバーの方はとても親切で重たいトランクも嫌な顔ひとつせず荷台に運んでくださいます。
車内の温度も適温でしたし、地元のラジオが流れていたのでハワイアンミュージックを聴きながら最後の最後までハワイを感じながら帰ることができてとっても感謝です。
また必ず利用させていただきます!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2024/01/08 |
| Activity Date: | 2024/01/05 |
Reviewed by: koo
We participated in whale watching for the first time as a parent and child. We were very moved to see two whales! We were able to witness breaching, which we had only seen on TV, right in front of us multiple times! I think there must be some timing involved, but it felt like we were quite lucky on the day we participated. My 6-year-old was captivated by the whales they saw for the first time. We created wonderful memories in Hawaii.
初めてのホエールウォッチングに親子で参加しました。
2頭のくじらに会えてとても感動しました^_^
テレビでしか見たことのないブリーチングも目の前で何度も見れました!
きっとタイミングなどあると思いますが私達が参加した日はかなりラッキーだったような気がします^_^
6歳の子供も初めて見るくじらに釘付けでした。
ハワイのとてもいい思い出ができました。
Thank you very much for joining our cruise with your child. We are very pleased to hear that you were able to observe the whales breaching. It's wonderful that you were able to create such lovely memories together. We hope to see you again soon. All of our staff are looking forward to your next visit.
この度は私共のクルーズにお子様とお越し頂き誠に有難うございました。クジラのブリーチングをご観測頂けました様で大変嬉しく思います。お子様と共に素敵な思い出が出来て良かったですね。是非またお越し下さい。スタッフ一同お待ち申し上げております。
| Rating: | |
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| Packages: | 【お子様乗船料無料キャンペーン】ホエールウォッチ |
| Attended as: | Families with Young Children |
| Posted on: | 2024/01/08 |
| Activity Date: | 2024/01/06 |
Reviewed by: なべさんさん
I was looking forward to participating since they were confident about whale watching. They mentioned that if we didn't see any whales, we would receive a free pass for the next time. The explanations were easy to understand, and they said that humpback whales come up to breathe every 45 minutes. We saw over 30 whales swimming around, but they were hard to spot. Just when I was about to give up, suddenly they appeared! The first one was a baby, and the second was an adult whale, posing beautifully with Diamond Head in the background! It was an incredibly satisfying tour. It might be a good idea to have some motion sickness medication on hand.
ホエールウォッチングに自信ありとのことでしたので、楽しみにして参加しました。万一見られなかった場合でも次回無料パスを頂けるとのこと。説明もわかりやすく、ザトウクジラは45分に1回海上に呼吸をしにくるとのことで、30以上回遊してましたが、中々現れず。今日はもう駄目かと諦めかけた瞬間、その時は突然やってきました。1頭目はベイビー、2頭目は大人のクジラで、ダイヤモンドモンドヘッドをバックにハイポーズ❣️
大大満足のツアーでした。船酔いの薬があった方が良いかも知れませんねー
Thank you very much for joining our cruise. We are very pleased to hear that you were able to observe a mother and baby whale. We are honored that you found the tour to be extremely satisfying. We hope you will visit us again. All of our staff are looking forward to welcoming you back.
この度は私共のクルーズにお越し頂き誠に有難うございました。クジラの親子のご観測頂けました様で大変嬉しく思います。大大満足のツアーとゆうことで光栄に思っております。是非またお越し下さい。スタッフ一同お待ち申し上げております。
| Rating: | |
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| Packages: | 【2人目無料!】人数限定モニター |
| Attended as: | Couples |
| Posted on: | 2024/01/08 |
| Activity Date: | 2024/01/02 |
Reviewed by: Sree
We booked Hollywood tour at Kualoa ranch with our 2 little kids and we really enjoyed the experience. We also paid for pick up and drop off to Waikiki, which was really convenient.
The guide on the bus was really good and had lots of good information to share. We also enjoyed his humour.
Overall, we enjoyed the experience and will come back again.
| Rating: | |
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| Packages: | 90-minute Standard Movie Sites & Ranch Tour with Transportation from Waikiki |
| Attended as: | Families with Young Children |
| Posted on: | 2024/01/07 |
| Activity Date: | 2023/12/08 |
Reviewed by: Jackie McPeek
The entire experience was exceptional. Very entertaining and enjoyable. Would definitely go see it again. A job very well done.
| Rating: | |
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| Packages: | Royal Package: Premium Seating, Flower Lei Greeting & 3 Drinks |
| Attended as: | Families |
| Posted on: | 2024/01/07 |
| Activity Date: | 2024/01/04 |
Reviewed by: Mystery Karr
Sadly due to traffic I missed the boat by a minute I had checked how long it would take to get there when planning my leave time and I was quoted 45 every time when I was staying only 25 miles away however traffic was crazy and it ended up being an hour and a half drive we pulled into parking at exactly 1745 and the boat was pulling out as I was running to it. Gave a rating of Good because the boat left exactly on time and if I had been on board that would have been great
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Friends |
| Posted on: | 2024/01/07 |
| Activity Date: | 2024/01/05 |
Reviewed by: くらちゃん
I was unsure which course to choose, but I decided on this one based on everyone's reviews. I had a great time all day, and I think it was good that meals were included. I was worried about the bad weather, but I was able to see the second performance on the boat, and especially the staff on the boat made it a lot of fun, so it became a wonderful memory.
どのコースにしようか迷ったのですが、みなさんの感想を参考にしてこちらのコースにしました。
一日中楽しめましたし、食事も付いてたしよかったと思います。
あいにくの空模様で心配してたのですが、船の上で二次も見ることができ、特に船のスタッフの方がいろいろ楽しませてくれたのでとてもいい思い出になりました。
| Rating: | |
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| Packages: | おすすめプラン |
| Attended as: | Families |
| Posted on: | 2024/01/07 |
| Activity Date: | 2023/12/13 |
Reviewed by: なお
It was my first time seeing a pineapple plant. It was a fun tour where I got to see cute baby pineapples and even do some tastings. On the way back, we each received a pineapple as a souvenir. It was very sweet and juicy. I might have seen a yellow pineapple for the first time!
初めて見るパイナップルプラント。可愛いベビーパイナップルが見れたら、試食もでき楽しいツアーでした。帰りに1人1つのパイナップルをお土産にもらいました。とても甘くてジューシー。黄色いパイナップルを初めてみたかも!
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2024/01/06 |
| Activity Date: | 2024/01/04 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
We sincerely apologize for the inconvenience caused. Upon confirming with the local operating company, it was found that the reason for the issue was that the operating company did not inform the company they contracted for private transfers about the change in the pickup location due to the parade. The manager of the operating company has reported that the responsible person will be given a strict warning.
We have sent additional details via email, and we would appreciate it if you could check that.
To prevent similar inconveniences in the future, we will strive to improve our services in collaboration with the local operating company. Thank you for your understanding.
VELTRA
この度はご迷惑をおかけしまして誠に申し訳ございませんでした。
現地催行会社に確認をたしましたところ、原因はパレードにてピックアップ場所が変更になっている旨を、催行会社側がプライベート送迎を委託している会社に連絡していなかったことと判明致しました。
担当者には催行会社マネージャーより厳重に注意をするとの報告がございました。
詳細につきましては別途メールにてご連絡いたしましたのでご確認いただけますと幸いです。
今後同様のご迷惑をおかけしないためにも、現地催行会社とサービスの向上に努めてまいります。
何卒よろしくお願いします。
VELTRA