Reviewed by: あっこ
In early January, I was able to see whales spouting and their tails. However, I didn't see the whales in the way shown in the reference photo. Still, the cruising experience itself was enjoyable! Viewing Waikiki from the sea, the airplanes flying in the sky, and the gentle sunlight felt very pleasant.
Unfortunately, I got seasick on the return trip and had to rush to the restroom several times... It wasn't particularly rough, and I usually don't get motion sickness. There were many other passengers, including children, but it seemed I was the only one who got seasick.
I chose a plan without transportation and took a taxi from my hotel in Waikiki. I thought the driver might have taken a longer route, but it cost about $40 including the tip.
After getting out of the taxi, I was unsure where to go, but when I headed towards the docked boat, I found a desk and people there, which helped me realize that was the check-in area, so I showed my voucher.
Once on board, there was an immediate photo service from the boat staff, and later, a staff member came around to see if we wanted to buy the developed photos. We purchased them for about $35. It seems many people chose not to buy.
There is a Japanese information board at the waiting area tables inside the boat, so it's good to read that beforehand.
Since I boarded early, the staff asked if I wanted to order snacks. I don't think it's necessary to order, but I requested a bagel and coffee, and I paid in cash including a tip for the staff who brought it. Other early boarders, including some foreigners, also placed orders.
The restrooms were bright, spacious, and clean.
The crew and staff were all cheerful and friendly. All announcements and conversations from the staff were in English, but there were recorded announcements in Japanese explaining about the whales.
Most of the customers were from Western countries, and there were fewer Japanese. The crowd ranged from families with children to seniors.
It was a sunny day, but with the sea breeze and sunlight, I think it's best to wear clothing that allows for temperature regulation. I wore a long-sleeved cover-up and jeans, and I didn't feel hot.
Since this is a winter-only activity, I think it's a great idea for those who can participate during this season!
1月上旬でクジラは潮吹きと尾ビレが見えました。
参考例の写真のようなクジラの姿は見られなかったです。
でも、クルージング自体も楽しかったです!海から見るワイキキ 、空を飛ぶ飛行機、穏やかな日差しなど、とても気持ち良かったです。
ただ、私は復路で船酔いしてしまい、何度もトイレに駆け込みました…。特別揺れがひどいわけではなかったですし、乗り物酔いしない方ではあったのですが。
同船者は子供も含めて他にも沢山いましたが、船酔いしたのは私だけだったようです。
送迎はなしのプランで、ワイキキのホテルからタクシーで行きました。少し遠回りされたかもと思いましたが、チップ含めて40ドルくらいでした。
タクシーを降りた後、どこに行けば良いか迷いましたが、停泊していた船の方に行ってみると、デスクと人がいてそこが受付だなと分かってバウチャーを見せました。
乗船後は、すぐに船側から記念撮影のサービスがあり、後程現像された写真を買わないかとスタッフが回ってきます。うちは買いました。確か35ドルくらいでした。買わない方も多いようです。
船内の待合スペースのテーブルには日本語での案内ボードがありますので、それを読んでおくと良いです。
早くに乗っていたので、船内スタッフから軽食のオーダーを聞かれました。頼まなくても良いと思いますが、うちはベーグルとコーヒーをお願いし、運んでくれたスタッフへのチップも含めて現金で支払いました。早くに乗っていた方は他の外国人さんも含めて頼んでいました。
トイレも明るく広くて綺麗でした。
クルー、スタッフは皆さんにこやかでフレンドリーです。
スタッフのお話や放送はすべて英語ですが、録音放送で日本語によるクジラの説明などがあります。
お客様は欧米の方が多く、日本人は少なめでした。お子様連れからシニア層まで幅広い客層でした。
よく晴れていましたが、海風や日差しもあるので、体温調節できる服装がいいと思います。私は長袖の羽織にとジーンズで行きました。暑いとは思わなかったです。
冬限定のアクティビティなので、時期が合う方は参加されるといいと思います!
| Rating: | |
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| Packages: | 【お得なセット割】ホエールウォッチが20%OFF |
| Attended as: | Couples |
| Posted on: | 2024/01/26 |
| Activity Date: | 2024/01/10 |
Reviewed by: Albert
My first time going to Hawaii, They really tell you the history of Hawaii and show you all the cool farms and the BEST views of the ocean from different shores of the island. I have no regrets. Thank you so much
Hello Albert,
Thank you so much for your review. We are glad you had a great time with Stephanie. She is really such a great guide and we love having her with us. We are glad you got to enjoy all the sights and sounds of Oahu. It is such a beautiful place. Thank you so much for coming on our tour and we really appreciate you writing a review for us. Please come back and visit Hawaii when you have the chance.
Mahalo
Fun Group Hawaii
| Rating: | |
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| Packages: | Diamond Head Hiking Tour & Island Tour Experience |
| Attended as: | Solo Travelers |
| Posted on: | 2024/01/23 |
| Activity Date: | 2023/12/28 |
Reviewed by: akko
Since it was early in the morning, I was the only user. Even while waiting at the airport, they were friendly and helpful during both boarding and alighting.
早朝だったため、利用者は私ひとりでした。空港で待ってる間も声をかけてくれたり、乗車時も降車時もとても親切でした。
| Rating: | |
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| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2024/01/22 |
| Activity Date: | 2023/12/25 |
Reviewed by: Family
Adam was prompt for pick up at hotel and at Diamond head. He was informative and gave good tips about the hike. Beautiful hike
| Rating: | |
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| Packages: | Diamond Head Crater Trail Hike |
| Attended as: | Families |
| Posted on: | 2024/01/21 |
| Activity Date: | 2024/01/19 |
Reviewed by: EK
The staff members are friendly and amazing! This tour stops at popular local shops all the way to the North Shore, allowing you to enjoy local food. I was able to see turtles on the beach, which became a wonderful memory. Thank you!
スタッフの方々がフレンドリーで最高です!
このツアーは、ノースショアまでのローカルで人気のあるお店に立ち寄って、ローカルフードを楽しめます。浜辺でカメを見ることが出来て、とても良い思い出になりました。
ありがとうございました!
| Rating: | |
|---|---|
| Packages: | 基本プラン(2024年5月14日まで) |
| Attended as: | Couples |
| Posted on: | 2024/01/21 |
| Activity Date: | 2023/12/29 |
Reviewed by: えりか
I have been to Hawaii several times, but I could only take long vacations in May and August, and it wasn't whale watching season, so I couldn't even join a tour. This time, I will be going to Hawaii in January for my honeymoon, and I first booked a whale watching tour!
I was worried because I read that there are days when you can't see them, but luckily, I was able to see a little bit!!! Since it was a mother and calf, I could see the big back and the small back alternately.
If we had seen the tail fin, I might have felt more like we actually saw a whale, but it can't be helped. I can't help but feel greedy, but it's quite rare to see wild whales, so it was a very good experience! I was also glad to see the rare view of Diamond Head and the Waikiki coastline from the sea!
The boat swayed enough to make you feel unsteady, so even if you don't usually get seasick, I think it's better to take motion sickness medication.
何度かハワイに来たことがあるのですが、5月、8月しか長期休暇が取れず、ホエールウォッチングシーズンではなかったのでツアーに参加することすら出来ませんでした。。
今回ハネムーンで1月にハワイに行くことになり、最初にホエールウォッチングツアーを予約しました!
見れない日もあると口コミにあり心配でしたが、、運良くちょっとだけ見ることが出来ました!!!
親子だったので、大きい背中と小さい背中が交互に見れました。
尾ビレが見えればクジラを見れた感をもっと感じられたのかもしれませんが、、しょうがないですね。
どうしても欲が出てしまいますが、そもそも野生の?クジラを見れることはなかなかないのでとても良い経験になりました!
海から見るダイヤモンドヘッドや、ワイキキの海岸もレアな景色も見ることが出来て良かったです!
船はヨタヨタ歩きになるぐらい揺れるので、乗り物酔いをしない方も酔い止めは飲んで行った方が良いと思います。
Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed whale watching and the views from the ship. We hope to see you again soon. All of our staff are looking forward to your visit.
この度は私共のクルーズにお越し頂き誠に有難うございました。クジラの観測や船からの景色をお楽しみ頂けました様で大変嬉しく思います。是非またお越し下さい。スタッフ一同お待ち申し上げております。
| Rating: | |
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| Packages: | 【2人目無料!】人数限定モニター |
| Attended as: | Couples |
| Posted on: | 2024/01/21 |
| Activity Date: | 2024/01/18 |
Reviewed by: Jason
My wife and I took this tour while staying at Waikiki in January. It was an ideal day for whale spotting conditions. The naturalist was very knowledgeable, and the boat had plenty of room for all the passengers to see the surroundings. We watched one whale surface nearer to the shore, then went out deeper by Diamondhead. Just as we were approaching a possible sighting, we saw a humpback breach and jump out of the water. It was spectacular! Highly recommend this tour! Guaranteed sightings!
| Rating: | |
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| Packages: | Buy One, Get One Free - Review Rebate Special! |
| Attended as: | Couples |
| Posted on: | 2024/01/21 |
| Activity Date: | 2024/01/13 |
Reviewed by: Bryant
We had 2 different drivers, one for DH and one for the waterfall. Both were excellent. They had waters for the end of the trip, and the waterfall driver had bug spray and walking sticks for everyone who needed them. They were both knowledgeable about the trails and gave great tips. Excellent!!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2024/01/21 |
| Activity Date: | 2024/01/19 |
Reviewed by: しさゆま
I participated in whale watching with the mindset that it would be nice to see a whale since it's nature. Unfortunately, we didn't encounter any whales, but it was very enjoyable as a cruising experience. The pickup was very clear, and the staff was super cute. The performances on the boat were all in English, so I didn't understand anything, but it was strangely uplifting. The weather was cloudy, so it was a bit chilly in short sleeves.
ホエールウオッチングだけど、自然相手ですから、クジラは見れたら良いなぁ、くらいの気持ちで参加しました。
結果、残念ながらクジラには遭遇しませんでしたが、クルージングとして、とても楽しかったです(^_^)v
ピックアップの時も、とってもわかりやすく、とってもキュートなお姉さんでした。
船内のパフォーマンスは全て英語のため、全然意味が解らないのに、テンションが上がってしまうのは不思議ですねwww
天候が曇りだったため、半袖ではちょっと肌寒かったです。
Thank you very much for joining our cruise. We are sorry that you were unable to enjoy whale watching, but we are very pleased to hear that you enjoyed the morning cruise. We hope you will visit us again. All of our staff are looking forward to welcoming you back.
この度は私共のクルーズにお越し頂き誠に有難うございました。
クジラの観測をお楽しみ頂けなかったのが残念ですが、朝のクルーズをお楽しみ頂けました様で大変嬉しく思います。是非またお越し下さい。スタッフ一同お待ち申し上げております。
| Rating: | |
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| Packages: | 【2人目無料!】人数限定モニター |
| Attended as: | Couples |
| Posted on: | 2024/01/21 |
| Activity Date: | 2024/01/17 |
Reviewed by: Marisa
Such a great experience! We got to see so many places in this tour. I would recommend it to anyone who loves movies or even just nature. The views are amazing! I would definitely use this company again in the future!
| Rating: | |
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| Packages: | 90-minute Standard Movie Sites & Ranch Tour |
| Attended as: | Couples |
| Posted on: | 2024/01/21 |
| Activity Date: | 2024/01/19 |
Reviewed by: ちゃーまん
I have been using this service for nearly 10 years now. Since it's a transportation service, I don't expect anything special; as long as I arrive at my destination smoothly and safely, that's good enough for me. This time, due to the unfortunate accident at Haneda, my arrival was delayed by over three hours, but I was picked up and taken to the hotel with minimal waiting time. Of course, I will use it again for my return trip.
もうかれこれ10年近く毎年お世話になっています。
送迎サービスなので特別なことは期待せず、スムーズかつ安全に目的地に到着できればそれでOK。
今回は羽田の痛ましい事故の影響で3時間以上到着が遅れましたが、たいした待ち時間もなくホテル前まで送っていただきました。
もちろん帰りも利用します。
| Rating: | |
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| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2024/01/21 |
| Activity Date: | 2024/01/05 |
Reviewed by: Hugh
It was exciting to see the actual locations where the movie was filmed spread out before my eyes. Please give it a try. The bus tour goes directly to the location, so you don't have to walk on mountain trails, so it's perfect for families with children.
| Rating: | |
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| Packages: | Hollywood Movie Sites & Ranch Tour [90 mins] |
| Attended as: | Families |
| Posted on: | 2024/01/21 |
| Activity Date: | 2023/12/30 |
Reviewed by: Hugh
It was a wonderful new year. When the New Year's fireworks started, everyone went in the same direction and the boat tilted, which was a rare experience.
| Rating: | |
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| Packages: | Celebration Dinner Package, Live Jazz & Hula Show |
| Attended as: | Families |
| Posted on: | 2024/01/21 |
| Activity Date: | 2023/12/31 |
Reviewed by: sharonsunset
Beautiful boat ride along Honolulu, Waikiki and the crater Volcano. The crew made sure everyone on the boat saw each whale sighting and what direction they were sited in. We saw them 5 times on our excursion.
| Rating: | |
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| Packages: | Buy One, Get One Free - Review Rebate Special! |
| Attended as: | Couples |
| Posted on: | 2024/01/21 |
| Activity Date: | 2024/01/19 |
Reviewed by: oujirou
I thought we would head out to the open sea, but we actually progressed to a distance where we could see land from Waikiki Beach to just past Diamond Head. I was half in doubt, wondering if we would really see whales this close. I thought the chances of seeing them were even lower than seeing the aurora, so I didn't have high expectations, but we did see them. Two whales? showed us their spouts multiple times, and the boat followed them closely. Although we didn't see their tails or large bodies, I was satisfied. I couldn't believe we could see them so close to shore; it felt like they were either trained or robotic. Since it was a large boat, there was little rocking, so I didn't have to worry about seasickness.
沖の方に出るのかと思ったらワイキキビーチからダイヤモンドヘッドの先あたりまで、陸が見える距離を進み、こんな近くに鯨が出るの??と半信半疑でした。出現確率もオーロラより低いんじゃないの?とあまり期待していませんでしたが、見れました。2頭?が何度も潮吹きを見せてくれて、船も追いかけるように進んでくれました。尾びれや大きな姿は見れませんでしたが満足しました。こんなに近海で見れるなんて、飼いならしているかロボットか?と思うほどでした。大きな船なので、揺れも少なくて船酔いの心配なし。
Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed whale watching and the views from the boat. We hope to see you again soon. All of our staff are looking forward to your visit.
この度は私共のクルーズにお越し頂き誠に有難うございました。クジラの観測や船からの景色をお楽しみ頂けました様で大変嬉しく思います。是非またお越し下さい。スタッフ一同お待ち申し上げております。
| Rating: | |
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| Packages: | 【2人目無料!】人数限定モニター |
| Attended as: | Couples |
| Posted on: | 2024/01/21 |
| Activity Date: | 2024/01/14 |
Reviewed by: Joe Moore
Food and service was good. Views were outstanding. Nice entertainment.
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2024/01/20 |
| Activity Date: | 2023/12/26 |
Reviewed by: Grace
This tour was. a great experience! I really appreciated every stop we took throughout, especially Haleiwa town. This is surely a must do experience if you were planning to only stay in Waikiki!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2024/01/20 |
| Activity Date: | 2023/12/29 |
Reviewed by: Grace
This tour covered all the bases and then some. I am very thankful we chose the guided tour option, the guides really know it all! Mahalo E Noa , we will be back hopefully soon!
| Rating: | |
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| Packages: | [7:30 AM] Waikiki Departure |
| Attended as: | Families |
| Posted on: | 2024/01/20 |
| Activity Date: | 2023/12/27 |
Reviewed by: Grace
This was the best luau! I would highly recommend this experience! The family and I really enjoyed this celebration and would definitely come back next time we are on island!
| Rating: | |
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| Packages: | Aloha Experience Package w/ Pick-up: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Families |
| Posted on: | 2024/01/20 |
| Activity Date: | 2023/12/28 |
Reviewed by: Tania
Yoshi is an amazing guide. His personality is everything. We had an amazing sunset and were able to see clearly Andromeda, Jupiter, and Saturn. One of the best experiences of our trip!!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2024/01/20 |
| Activity Date: | 2023/12/31 |
Reviewed by: ミルミル
I used it from the airport to my accommodation. The staff's response was good, and even though it was a last-minute reservation, it was very helpful.
空港から宿泊地まで利用しました。
スタッフの対応も良かったし、直前の予約でしたがとても助かりました。
| Rating: | |
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| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2024/01/20 |
| Activity Date: | 2023/12/29 |
Reviewed by: Melvin
I recommend this tour and asking for Travis! He was the best thing about the tour! He made our family feel welcome and took time to show us all the local stuff and really explain life there. Mahalo Travis, thanks again!
| Rating: | |
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| Packages: | 6 Hour - Full Day Package (up to 12 participants) |
| Attended as: | Families with Young Children |
| Posted on: | 2024/01/20 |
| Activity Date: | 2023/12/26 |
Reviewed by: リーフ
It was a solo trip. This was my first time using it, but it was easy to understand and I didn't get lost at all. It was very comfortable. I would like to use it again.
ひとり旅でした。今回、初めて利用しましたが、分かりやすくて迷うこともありませんでした。非常に快適でした。また利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2024/01/20 |
| Activity Date: | 2023/12/29 |
Reviewed by: tomot
It was smooth and on time!
We passed through various hotels and arrived at the airport on time.
The driver was friendly and nice.
時間通りにスムーズでした!
いろんなホテルも経由して、時間通りに空港まで、いけました。
運転主さんも気さくで良かった。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2024/01/20 |
| Activity Date: | 2023/12/28 |
Reviewed by: tacname:taco
I participated in whale watching with Star of Honolulu. The large vessel provided excellent stability. The whales did not breach as much as shown in the promotional videos, and I regret having set my expectations too high. It's difficult to meet expectations when dealing with nature.
スターオブホノルルでのホエールウォッチングに参加しました。
大きい船体で安定感抜群でした。
クジラの姿は資料映像ほど跳ね上がることがなく、期待しすぎていたと反省です。自然相手ではなかなか期待通りにはいかないものです。
Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed whale watching and the views from the ship. We hope to see you again soon. All of our staff are looking forward to your visit.
この度は私共のクルーズにお越し頂き誠に有難うございました。クジラの観測や船からの景色をお楽しみ頂けました様で大変嬉しく思います。是非またお越し下さい。スタッフ一同お待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 【お子様乗船料無料キャンペーン】ホエールウォッチ |
| Attended as: | Couples |
| Posted on: | 2024/01/20 |
| Activity Date: | 2024/01/14 |
Reviewed by: T、K
I could clearly see the back of a whale. The weather was nice, and the largest boat in Hawaii was comfortable with little rocking. I recommend bringing a jacket as the air conditioning is quite strong.
クジラの背中かハッキリ見えました。
天気もよく、ハワイで一番大きな船てゆれもすくなく快適でした。
冷房が大変きいているので上着を持って行くことをお勧めします。
Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed whale watching and the views from the ship. We hope to see you again soon. All of our staff are looking forward to your visit.
この度は私共のクルーズにお越し頂き誠に有難うございました。クジラの観測や船からの景色をお楽しみ頂けました様で大変嬉しく思います。是非またお越し下さい。スタッフ一同お待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ |
| Attended as: | Couples |
| Posted on: | 2024/01/20 |
| Activity Date: | 2024/01/18 |
Reviewed by: 釣りバカ
I only saw the whales twice, and they were quite far away. I was hoping to see them up closer, so I was a bit disappointed. But since it's a natural occurrence, it can't be helped. However, the view of Waikiki from the sea was quite impressive, and I was satisfied.
くじらは、2回、遠くに見えた程度でした。もっと、近くで見えるかと思っていたので、すこし残念でした。自然のものなので、しょうがないですね。でも、海からのワイキキの景観は、なかなかのもので、満足しました。
Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed whale watching and the views from the boat. We hope to see you again soon. All of our staff are looking forward to your visit.
この度は私共のクルーズにお越し頂き誠に有難うございました。クジラの観測や船からの景色をお楽しみ頂けました様で大変嬉しく思います。
是非またお越し下さい。スタッフ一同お待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 【お子様乗船料無料キャンペーン】ホエールウォッチ |
| Attended as: | Couples |
| Posted on: | 2024/01/18 |
| Activity Date: | 2024/01/13 |
Reviewed by: Nosh & Momo
The morning whale watching cruise was excellent! The weather was perfect and the crew were friendly and informative. Before taking off we learned a few facts about whales and were able to purchase a snack from the snack bar. The cruise itself was magnificent and we saw several whales. It was such a a delight! I'd also like to mention that the restrooms on board the boat were extremely clean (When on a tour this isn't something you always encounter). My friend and I had a splendid time. We would not hesitate to take this cruise again. The one thing everyone should be aware of though is the parking fee. The boat does not valid and parking in the adjacent lot was a bit pricey.
| Rating: | |
|---|---|
| Packages: | Buy One, Get One Free - Review Rebate Special! |
| Attended as: | Friends |
| Posted on: | 2024/01/17 |
| Activity Date: | 2024/01/06 |
Reviewed by: HIROCO
The meeting place was "Island Gourmet Market," but there was a sign for "Island Grill" nearby, and I mistakenly thought that was the place. The similar names were confusing... I was a bit late for the meeting time, and I sincerely apologize for that, but they called me and waited.
It was much colder than I had imagined, and I really wondered if this was Hawaii. I brought my winter gear for climbing, and as I got closer to the summit, I kept putting on more layers, but at the top, it was below freezing. It was really cold. Still, I was moved to witness the beautiful, perfect sunset. Honestly, it was so cold that after the sunset, I wanted to go home (laughs). However, we then enjoyed stargazing. I was looking forward to the guide taking pictures with the stars, but even though they used a good camera, the photo quality was disappointing.
There were many other tour guests, so there were lights around, and with the strong wind, it was a challenging environment to properly capture the stars.
The BLT sandwich for the meal was really delicious, but I wished for a warm drink. (I was really envious of the other tour guests who were given warm drinks.) It was so cold that I caught a bit of a cold.
集合場所が「アイランドグルメマーケット」だったのですが近くに「アイランドグリル」という看板があってここかな?と勘違いしてしまいました。名前が似ていてややこしい…。集合時間に少し遅れてしまい本当に申し訳なかったですが電話連絡があり待っていてくれました。
想像していた何倍も寒くて本当にここはハワイなのかと思うぐらい寒かったです。登山用の防寒着を持参し、山頂に近づくにつれてどんどん着込んでいきましたが山頂は氷点下。本当に寒かった。それでも美しい完璧なサンセットを拝むことができて感動しました。
正直寒すぎてサンセット終わりでもう帰りたいとなりました(笑) が、その後星空観測をして星空も満喫。ガイドさんが星空との写真を撮ってくれるということで期待していたけどいいカメラ使っているのに撮影レベルが低くて残念でした。
ツアー客が他にもたくさんいるので光などもあり、風邪も強くしっかり星空撮影しようと思ったら難しい環境でした。
食事のBLTサンドはすごく美味しかったけど、あたたかい飲み物が欲しかった。(他のツアーの人が温かい飲み物を支給されていて本当に羨ましかった)
寒すぎたため少し風邪を引きました。
Dear Hiroco,
This is Tomoe from Nature School. Thank you very much for participating in our Mauna Kea Sunset and Stars Tour.
It can feel quite cold at the Onizuka Center due to the strong winds, which lowers the perceived temperature. It’s a climate that might not seem typical for Hawaii, but I believe that’s part of the charm of the Big Island. Since this tour can be chilly, we provide warm beverages (cocoa, tea).
Some guests choose not to drink because it makes them need to use the restroom more frequently, so instead of recommending it to each individual, I requested warm beverages a couple of times when all guests were together. However, due to the strong winds and the fact that it was in English, it may have been missed on that day. We did serve other guests, so if there is another opportunity to guide you in the future, please feel free to ask for warm beverages during the tour.
I sincerely apologize for not offering warm drinks to you and your group.
We will share this feedback internally and strive to improve the quality of our tours moving forward. Thank you for your valuable input.
Nature School
Tomoe Kimura
Hiroco様
ネイチャースクールのトモエと申します。
弊社のマウナケア山頂夕陽と星のツアーにご参加いただきまして誠にありがとうございました。
Onizukaセンターから風が強いと体感温度が下がってとても寒く感じます。ハワイとは思えない気候ですがそれがまたハワイ島の魅力だと思います。
このツアーは寒いですので暖かい飲み物(ココア、お茶)をご提供しております
トイレが近くなるので飲まれないお客様もいらっしゃいますので個々のお客様にお勧めするのではなくお客様皆様全員そろっておられるときに2回ほど暖かい飲み物の
リクエストをいたしましたが当日は風も強く英語ということもあり聞き逃されたかもしれません。ほかのお客様にはお出ししておりましたので次回またご案内できる機会が
ございましたらツアー中のその時にお声をお掛けくださいませ。
しかしながらHiroco様たちにお声をかけず暖かい飲み物のご提供をうけられなかったことは大変申し訳ございませんでした。
こちらに関しては社内で共有し今後はさらにクオリティーの高いツアーにしていく所存でございますのでよろしくお願い申し上げます。
貴重なご意見をありがとうございました。
ネイチャースクール
木村智恵(Kimura Tomoe)
| Rating: | |
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| Packages: | 基本プラン(2024年3月まで) |
| Attended as: | Friends |
| Posted on: | 2024/01/17 |
| Activity Date: | 2023/12/04 |
Reviewed by: あさやん1206
The shared shuttle bus had a luggage rack inside. At the airport, the driver loaded the bags for us, but at the hotel, we had to unload them ourselves. With H◯S, customers are not required to unload their bags, so I was very disappointed this time.
混乗の乗り合いバスで、荷物置き場が中の棚になってるタイプの車。
空港ではドライバーが積んでくれたが、ホテルでは自分で降ろさせられた。
H◯Sならお客様には降ろさせないので、今回はとてもガッカリした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2024/01/17 |
| Activity Date: | 2024/01/15 |
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Reply from activity provider
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Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed whale watching and the views from the ship. We hope to see you again soon. All of our staff are looking forward to your visit.
この度は私共のクルーズにお越し頂き誠に有難うございました。クジラの観測や船からの景色をお楽しみ頂けました様で大変嬉しく思います。是非またお越し下さい。スタッフ一同お待ち申し上げております。