Reviewed by: なつ
The guide during the journey, the sunset viewing, and the stargazing were all excellent.
In the case of Kailua-Kona, it took about an hour from the meeting point at Target to the visitor center, but I was kept entertained with various information about landmarks and recommended sightseeing spots along the way. The explanations were mainly in English, but since the driver and guide was Japanese, it seemed possible to have Q&A in Japanese as needed. The English was also relatively easy for Japanese speakers to understand, and I was able to grasp about half of it.
After acclimatizing to the altitude, we set off towards the summit, which involved quite a bit of off-road driving with some vibrations. We returned to paved roads after about 30 minutes, but those who are prone to motion sickness might need to take precautions.
The sunset from the summit was breathtaking. This is something I highly recommend experiencing in person. After the sunset, we took a little time for photography and then descended to a parking lot for stargazing. While enjoying warm cocoa, we had a guide for the constellations using a laser pointer and took photos with a DSLR. At this time, we joined another group on the tour, with one guide providing explanations in English and the other in Japanese.
Both the sunset and the starry sky were spectacular views that can only be seen on this tour, so I definitely recommend experiencing them in person.
Lastly, one point to note is that due to the high altitude, there seems to be a risk of altitude sickness. In our group, there were members who showed signs of altitude sickness after leaving the visitor center, so we returned to the visitor center for a moment. The guide seemed to anticipate such cases in advance, quickly preparing emergency oxygen tanks and coordinating with the guide in the passenger seat and the office members in the city for descent preparations. They appeared to have built some margin into the itinerary, and although we had to deal with irregularities, the remaining members were able to reach the summit with about 20 minutes to spare before sunset.
The main sunset and stargazing experience was a highly satisfying tour, and it was reassuring to have a skilled guide who could handle such irregular situations.
道中のガイド、サンセット鑑賞、星空観測、全て良かったです。
カイルアコナの場合、ターゲットでの集合からビジターセンターまで1時間ほどかかりましたが、道中の名所や観光のおすすめスポットなど様々な情報を教えてくださり退屈しませんでした。
基本的に英語での説明となりますが、ドライバー兼ガイドは日本の方でしたので必要に応じて日本語でのQAは可能そうでした。英語も比較的日本人にも伝わりやすいようにしてくれていたのか、半分程度は理解できました。
高地順応の後、山頂へ向けて出発するとなかなかのオフロードで振動がありました。30分ほどで抜けて舗装路に戻りますが、酔いやすい人は対策が必要かもしれません。
頂上からのサンセットは圧巻でした。これは是非とも実際に見ていただきたいです。
サンセット後は少しだけ撮影等の時間をとって少し下った駐車場で星空鑑賞をしました。暖かいココアをいただきながら、レーザーポインタを駆使した星座のガイドや一眼レフを使用した撮影を行なってくれます。このタイミングでは共同でツアーを行なっているグループと合同となり、片方のガイドが英語、もう片方のガイドが日本語での対応を行なってくれます。
サンセット、満天の星空ともにツアーの形ではここでしか見られない絶景かと思いましたので是非とも実際に見ていただきたいです。
最後に一点、やはり中々の高所のため高山病のリスクはあるようでした。
こちらのグループでもビジターセンターを抜けた後に高山病の兆候が見られたメンバーが居たため、いったんビジターセンターまで戻りました。
ガイドさんは事前にこういったケースを想定されているようで、非常用酸素ボンベをセットしたり、助手席のガイドおよび市街地のオフィスのメンバーと連携して下山の準備をするなど、テキパキと対応されていました。
ある程度行程にもマージンをとっているようで、イレギュラーな対応を挟みましたが残ったメンバーは日没まで20分程度の余裕を持って山頂へ到着することができました。
メインのサンセット・星空鑑賞もとても満足度の高いツアーでしたが、こういったイレギュラーな事態への対応も安心してお任せすることができる熟練ガイドがついてくれるツアーでした。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2024/06/27 |
| Activity Date: | 2024/06/25 |
Reviewed by: A Sawalha
Very much enjoyed this small group tour. I would definitely recommend. We had great time! John, our tour guide, was fantastic….
| Rating: | |
|---|---|
| Packages: | North Shore Sightseeing Experience |
| Attended as: | Families with Young Children |
| Posted on: | 2024/06/27 |
| Activity Date: | 2024/06/23 |
Reviewed by: gs
kids and adults loved the fun day we had would recommend it to all ages...
| Rating: | |
|---|---|
| Packages: | Hollywood Movie Sites & Ranch Tour [90 mins] |
| Attended as: | Families with Young Children |
| Posted on: | 2024/06/25 |
| Activity Date: | 2024/06/18 |
Reviewed by: Maui Lover
We went to the top of Haleakala with Yoshi, and it was a wonderful experience. We felt safe which was great. I would recommend going with a tour if you're going to go stargazing because the drive down the mountain esp in the dark can be a little daunting....no guardrails between 7,000-10,000 ft, winding roads on side of cliff, with no/very little lights on the sides of the road.
The stars and the sunset were breathtaking!!! We were literally above the clouds. Everything was provided like hot tea, blankets, warm jackets, a telescope and a pair of stand-up binoculars.
Highlight of our trip. We really appreciated the thoughtfulness of our tour guide Yoshi - the donuts for everyone, opportunities for photo taking...Thank you Yoshi!!!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Friends |
| Posted on: | 2024/06/25 |
| Activity Date: | 2024/06/23 |
Reviewed by: Anne
Must do in Maui best excursion ever.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2024/06/25 |
| Activity Date: | 2024/06/23 |
Reviewed by: うさぎ
I signed up because I wanted to see a perfect starry sky. After gathering at the designated location, we got into the car and slowly climbed the mountain. Since the altitude is high, we gradually acclimated our bodies, but the sandwiches we had at the rest stop were incredibly delicious.
We arrived at the summit around 5 PM and waited for everyone to see the sunset. The sight of the sun setting into the sea of clouds was very beautiful and felt like it cleansed my soul.
From there, we moved a little to see the starry sky. Just as I was thinking that the stars were starting to appear, by around 8 PM, a perfect starry sky spread out before us in no time. At an altitude of 4,000 meters, there was nothing to obstruct the view, and the starry sky stretched all the way to the horizon. I could really feel that the Earth is round.
While enjoying warm hot chocolate, we all talked about how we had never seen such a beautiful starry sky and wondered what constellations we were looking at.
I was able to create a very wonderful memory. Thank you.
満点の星空を見たくて申し込みました。指定された場所で集合した後は、車に乗って、ゆっくり山を登っていきます。標高が高いので徐々に身体を慣らしながらいくのですが、途中休憩場所で頂いたサンドイッチはすごく美味しかったです。
17時ごろ山頂に着き、みんなで日が落ちるのを待ちます。雲海の中に日が落ちていく様子はとても綺麗で心が洗われるようでした。
そこから星空を見るため、少し移動します。星が出始めたなと思っているうちに、20時ごろには、あっという間に、満点の星空が広がっていました。標高が4,000mと高く遮るものが何もないため、地平線にまで星空が広がっています。地球は丸いんだと感じることができました。
あったかいホットチョコレートをいただきながら、みんなで「こんな綺麗な星空みたことない」「あれは何座だろう」と話したりしました。
とても素敵な思い出をつくることができました。ありがとうございました。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Couples |
| Posted on: | 2024/06/24 |
| Activity Date: | 2024/06/01 |
Reviewed by: ぽから篤
This was my first time participating in a Segway tour in Waikiki. We started by admiring the wall art in Kaka'ako and then rode through the yacht harbor, beach park, and the center of Waikiki, all the way to the ridge near Diamond Head, experiencing a variety of landscapes.
One area that was particularly interesting was where traditional Hawaiian homes are preserved, which is not often visited by tourists. The guides and staff were very kind, and I am truly grateful for that.
It was a fun and quick three hours. I will definitely join again the next time I visit Hawaii!
ワイキキでのセグウェイは初めての参加です。
カカアコのウォールアートを眺めながらスタートし、ヨットハーバー、ビーチパーク、ワイキキの中心街を抜け、動物園からダイヤモンドヘッド近くの峠まで、変化に富んだ景色の中を走ります。
中でも観光ではなかなか訪れることの無い、ハワイの伝統的な住居が保存されているエリアはとても興味深かったです。
ガイドやスタッフの皆さんがとても親切で、心より感謝しました。
楽しくてあっと言う間の3時間でした。
次回ハワイに行った際は、また参加させていただきます!
| Rating: | |
|---|---|
| Packages: | ダイヤモンドヘッド&ワイキキ&マジックアイランドコース<日本語ガイド/3時間30分> |
| Attended as: | Couples |
| Posted on: | 2024/06/24 |
| Activity Date: | 2024/06/22 |
Reviewed by: CP
When we arrived at Kualoa Ranch we had difficulty finding the right check-in desk and line to go in. We had bought tickets online, but we had to wait in the same long line as those who still needed to get tickets. This process was not organized very well. However, once we got to our tour bus, for the Jurassic Park Adventure, everything was done well. Our guide, Eli (not sure on the spelling) was informative, knowledgeable and funny. He stopped at a Macadamia Tree and cracked open nuts for us to try (this was towards the end of June). We stopped at various movie sites, and had plenty of time to take pictures and look around. The scenery is beautiful and I highly recommend this tour.
| Rating: | |
|---|---|
| Packages: | 2.5 Hour Deluxe Jurassic Adventure Movie Tour |
| Attended as: | Couples |
| Posted on: | 2024/06/23 |
| Activity Date: | 2024/06/21 |
Reviewed by: J. Harrilson
We enjoyed our hike at Diamond Head. Gorgeous views! Go early. It gets hot. Driver was nice and provided us water. Would definitely recommend this excursion.
| Rating: | |
|---|---|
| Packages: | Diamond Head Crater Trail Hike |
| Attended as: | Families |
| Posted on: | 2024/06/22 |
| Activity Date: | 2024/05/31 |
Reviewed by: モモちゃん
I had been curious about the Five Star Dinner Cruise for a while. My husband was hesitant because he gets seasick, but it turned out to be a great decision to go.
From before boarding, we were welcomed with hula and music, which really set the mood. As soon as we boarded, they provided us with motion sickness medication, so my husband said he felt almost no nausea.
The meal included champagne, salad, lobster, steak, and dessert, along with two drinks of our choice. There was also piano music and live singing, creating a wonderful atmosphere.
On Friday, we enjoyed the Hilton fireworks, and there was even a surprise proposal among the guests, making it a very lively cruise. I would love to take this cruise again if I have the chance.
以前から気になっていたファイブスターディナークルーズ、夫が船酔いするので躊躇してましたが、行って正解でした。
乗船前からフラとミュージックで歓迎があり、雰囲気を盛り上げます。
乗船してすぐに酔い止め薬をもらえたので、ほぼ酔わずに良かったと言ってました。
食事はシャンパン、サラダにロブスターにステーキとデザート、他に好きな飲み物2杯チョイスできました。
ピアノ演奏に生歌もありとてもいい雰囲気でした、
金曜日のヒルトン花火もありの、お客様の中でサプライズプロポーズする方がいたりと、とても盛り上がったクルーズでした。
機会があればまた利用したいです。
| Rating: | |
|---|---|
| Packages: | 【木・金・土曜限定】豪華5スター(プライムテンダーロイン付き5コース) |
| Attended as: | Couples |
| Posted on: | 2024/06/22 |
| Activity Date: | 2024/05/31 |
Reviewed by: Brian
Everything was perfect, but mostly for entertainment was awesome!
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2024/06/22 |
| Activity Date: | 2024/06/20 |
Reviewed by: The Kimmel Family
Trying to find activities that appeal to a family, like mine, that ranges in age from 13 to 60 can be challenging, but this zipline adventures was a winner for all!
Thanks to our team of Payton, Jayden, and Tyler, my family was safe and entertained from equipment prep to zipping through the trees to our final return. We loved our up-close-and-personal view of movie props and backdrops to nature in all of its glory. In true Hawaii fashion, we got sun, clouds, light rain, and a picturesque rainbow all during our tour.
We started with easy zips to acquaint ourselves with the equipment and procedures. In no time, we were ready to FLY superman-style and zip UPSIDE DOWN (all optional, of course!).
We had hours of phone-free fun. We survived a dinosaur attack - if you know, you know - and we can't wait to do it again.
Big thanks to Jayden for helping a scared mom master her fear of flying to see Kauai in the most exciting way!
| Rating: | |
|---|---|
| Packages: | Daytime Zipline |
| Attended as: | Families |
| Posted on: | 2024/06/22 |
| Activity Date: | 2024/06/20 |
Reviewed by: Rich
The driver was outstanding and knew what she was talking about
| Rating: | |
|---|---|
| Packages: | 8:00 AM Standard Tour |
| Attended as: | Families |
| Posted on: | 2024/06/21 |
| Activity Date: | 2024/06/17 |
Reviewed by: Collantes
Chief was Funny.
Bus trip was excellent
Cousin Greg was awesome
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package w/ Pick-up: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Families |
| Posted on: | 2024/06/21 |
| Activity Date: | 2024/06/19 |
Reviewed by: ADS
The venue was awesome, the traditional showcases were great, and it was a sweet cultural journey through islands of Polynesia.
| Rating: | |
|---|---|
| Packages: | Classic Package: Rear Seating, 1 Drink & Shell Lei |
| Attended as: | Couples |
| Posted on: | 2024/06/20 |
| Activity Date: | 2024/06/11 |
Reviewed by: Shawn M.
We appreciated the Chief's showmanship and humor as well as the dancers. Food was very good and we were thoroughly entertained.
Only negative is that we bought the package with transportation and it got us there after all the cultural activities were finished. That was disappointing since we could have just Ubered over and skipped the bus ride. Keep in mind that this Luau is quite a ways from the Waikiki area.
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Families |
| Posted on: | 2024/06/19 |
| Activity Date: | 2024/06/14 |
Reviewed by: Sandra L Piechowiak
Great experience made all the better by Lola, our driver. She was the best!
| Rating: | |
|---|---|
| Packages: | Deluxe Tour with Arizona Memorial Ticket Package |
| Attended as: | Couples |
| Posted on: | 2024/06/18 |
| Activity Date: | 2024/06/16 |
Reviewed by: Phil
Francis was a really fun guide and took care of us really well, making sure we were all doing okay with the high elevation. Sunset was gorgeous, seeing the moon through an 80x telescope was really cool, watching the stars come out was great. If you have a choice, go during a new moon, we had about 70% moon and it created a lot of light pollution in the sky. The other guide (Tom?) was really good at pointing out all the main constellations, even naming some of them in various different languages since we had a mixed ethnic group. Very knowledgeable. Phenomenal, phenomenal tour.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2024/06/18 |
| Activity Date: | 2024/06/16 |
Reviewed by: Annette Miller
The view was amazing. We were so well taken care of... the guide has been doing this for 20 years and HE made the experience. I would recommend this excursion. It was beyond what we expected!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2024/06/17 |
| Activity Date: | 2024/05/26 |
Reviewed by: Mint
The horseback riding experience along the beach was very pleasant, and the horses were calm, so I felt safe riding them.
We participated as a couple, and there were five other participants along with two guides. One led the way while the other checked on everyone’s situation and provided support, which was reassuring.
They also take photos at the beach, making for great memories. This is a tour I would like to join again the next time I visit Hawaii.
After horseback riding, you can enjoy a leisurely lunch in Haleiwa and explore the shops, so I highly recommend it.
海辺を歩く乗馬体験はとても気持ちがよく
馬たちもおとなしいので、安心して
乗ることができました。
夫婦で参加しましたが、
そのほかに5人の参加者がいて、
ガイドさんが2人。
1人が先導してくれて、もう1人が途中で
みんなの状況を見て、リードしてくれますので安心です。
ビーチで写真も撮ってくれるので
記念になります。
また次回ハワイに行った時にも参加したいツアーです。
乗馬の後は、ハレイワの街でゆっくりランチをしたり
お店巡りもできるのでお薦めです。
Thank you for participating in Island Makana Tours. I'm glad to hear that you enjoyed the horseback riding. Please consider using Island Makana Tours again when you visit Hawaii. Mahalo!!
この度はアイランドマカナツアーズにご参加いただきありがとうございました。乗馬をお楽しみ頂けたようで、良かったです。またハワイにお越しの際にも是非アイランドマカナツアーズをご利用くださいませ。Mahalo!!
| Rating: | |
|---|---|
| Packages: | 海辺乗馬付きプラン |
| Attended as: | Couples |
| Posted on: | 2024/06/17 |
| Activity Date: | 2024/06/15 |
Reviewed by: mosallin
I had to wait quite a while before departure, but during the ride, the driver shared interesting and funny stories about Hawaii (in English), which made it very enjoyable. The seats were spacious and comfortable, allowing me to relax a lot. I will definitely use this service again.
出発までにかなり待たされましたが、乗車中はドライバーさんがハワイに関するお話をおもしろおかしくしてくださったり(英語です)とても楽しかったです。
シートは広めで座りやすく、とてもリラックスできました。また利用させていただきます。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2024/06/17 |
| Activity Date: | 2024/05/22 |
Reviewed by: FrugalTourist
We did the movie set Bus tour with our 2 grandkids (7 and 4 yo).
It’s 90 minutes but could easily be done in 60.
The ranch scenery is beautiful but the actual ‘sets’ were less than impressive.
Overall I would not recommend this tour. Not worth the $200.
| Rating: | |
|---|---|
| Packages: | Jurassic Jungle Expedition Tour [90 mins] |
| Attended as: | Families with Young Children |
| Posted on: | 2024/06/16 |
| Activity Date: | 2024/06/14 |
Reviewed by: Liliya
It was an outstanding show, good food, and the hosts were excellent with a good sense of humor. The best Luau we've ever seen.
| Rating: | |
|---|---|
| Packages: | Classic Package: Rear Seating, 1 Drink & Shell Lei |
| Attended as: | Families |
| Posted on: | 2024/06/16 |
| Activity Date: | 2024/06/14 |
Reviewed by: なおひろ
The sunset was amazing, and we had a great view of the fireworks from Hilton. The light hitting Diamond Head before sunset was incredibly beautiful. It's a bit pricey, but I recommend 5STAR.
サンセット、ヒルトンの花火がよく見えてさいこうでした。
サンセット前にダイアモンドヘッドに光があたり無茶苦茶きれいです。
少し高いですが、5STAR がおすすめです。
Thank you very much for joining us on our Five Star cruise. We are very pleased to hear that you enjoyed the fireworks from the ship on Friday. Please do come again. All of our staff are looking forward to welcoming you back.
この度は私共のファイブスターでのクルーズにお越し頂き誠に有難うございました。金曜日の花火を船上よりお楽しみ頂けました様で大変嬉しく思います。
是非またお越し下さい。スタッフ一同お待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 【木・金・土曜限定】豪華5スター(プライムテンダーロイン付き5コース) |
| Attended as: | Couples |
| Posted on: | 2024/06/16 |
| Activity Date: | 2024/06/14 |
Reviewed by: 忍者白影
During the round-trip cruise, we enjoyed the captain's guidance, Hawaiian music, and dance. Upon arrival, the sacred scenery brought peace to my heart. The announcements were all in English, but I could understand them well enough to enjoy the experience. After arriving on Kauai, I booked the tour online for a day that looked like good weather. It's a tour with great cost performance. I highly recommend it.
往復のクルージング中は船長の案内やハワイアンミュージック、ダンスで盛り上がりました。到着後は神聖な景色に心が安らぎます。案内は全て英語ですが、なんとなく分かるので楽しめましたよ。カウアイ島着いてから天気の良さそうな日にネットで申し込みました。コストパフォーマンスが良いツアーです。お奨めです。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2024/06/15 |
| Activity Date: | 2024/05/24 |
Reviewed by: sawaquita
I purchased a 7-day pass. At the time of purchase, it was about 13,000 yen, which is just under 1,900 yen per day. It's quite expensive. If you have a JCB card, the Pink Line is free, so it’s worth considering how much you will use the other lines. I smoothly exchanged my Veltra voucher at the nearest LeaLea Lounge. The staff at the lounge were very kind.
I took the East Oahu Scenic Line, which wasn't available before. It was a long 3-hour drive with a restroom break (it was a park restroom, but it was acceptable, and there was toilet paper). We stopped at various points like Hanauma Bay, Halona Blowhole, and Sandy Beach for photo opportunities, and driving in the open-air trolley was quite refreshing. It feels like I could get my money's worth just from this route.
I was looking forward to the Ala Moana Sunset Drive, but unfortunately, there wasn't a beautiful sunset. Well, it’s nature, so it can’t be helped. That day, the roads were heavily congested, and what usually takes about 60 minutes took 90 minutes. Those with dinner reservations should be cautious.
The Malama Line, which tours downtown, had a significantly changed route compared to five years ago. The King Kamehameha statue and Izumo Taisha were previously only viewed from the bus, but this time we had a photo opportunity after getting off, which was nice. Also, on all lines, there used to be a Japanese-speaking guide in addition to the driver, but this time there wasn't one.
7日券を購入。購入時のレートで日本円で大体13000円強、1日あたり1900円弱といったところ。結構高いですね。JCBカードがあればピンクラインは無料なのでその他の路線をどれだけ利用するかといったところが考えどころです。ベルトラのバウチャーを最寄りのLeaLeaラウンジに持ち込みスムーズに交換出来ました。ラウンジの方も大変親切でした。
以前はなかった東オアフ絶景ラインに乗車しました。3時間のロングドライブで途中トイレタイム(公園のお手洗いでしたが何とか許容範囲。紙もありました)もありました。ハナウマ湾、ハロナ潮吹き岩、サンディビーチ等ところどころ写真タイムで下車しながら開放感のあるトロリーでドライブするのはなかなか爽快感がありました。この路線だけで結構元が取れそうな感じです。
アラモアナサンセットドライブを楽しみにしていたのですがきれいな夕焼けにならず残念でした。まぁ自然のことなので仕方ないですが。この日は道路が大渋滞で一周約60分のところ90分かかりました。ディナーの予約等されている方は注意です。
ダウンタウン方面を巡るマラマライン、以前(5年前)と大分ルートが変わっていました。カメハメハ大王像、出雲大社は以前は「車窓より見学」でしたが今回は下車しての写真タイムがあったのが良かったです。
また、いずれのラインも以前はドライバーの他に日本語ガイドが乗車していましたが今回はいらっしゃいませんでした。
| Rating: | |
|---|---|
| Packages: | 7日券 |
| Attended as: | Couples |
| Posted on: | 2024/06/14 |
| Activity Date: | 2024/06/05 |
Reviewed by: たくまっく
I waited for about 20 minutes after the designated pickup time, but no one showed up. I asked everyone on all the buses if they were for the Segway tour, but everyone said no. I couldn't get through on the phone, so I left.
Later in the evening, I received an email from Veltra saying that the local Segway tour company reported they couldn't find us and that it would cost $50 for a reschedule. The tour company claimed that a Japanese driver got off to look for us, but there was no one who seemed to fit that description at all.
指定の場合にピックアップ時間になっても来ず、全てのバスにセグウェイツアーのバスですかと聞いて回りましたが全員NO、電話も繋がらないので20分ほど待って帰りました。
夕方頃ベルトラ様からメールがあり現地のセグウェイツアーの会社から自分達が見当たらなかったと連絡があり後日振替で50ドルかかると言われました。
ツアー側は日本人ドライバーが降りて探していたと言っていましたが、それらしき人は全くいませんでした。
Dear Takumakku,
Thank you very much for booking the Magic Island Beach Glide Tour in June. We were looking forward to providing you with a Segway experience, but we are very sorry that we could not meet you at the designated pickup time (14:00).
On the day of the tour, our driver, Matsu, who is fluent in Japanese and experienced, arrived a few minutes early as usual and waited for 10 minutes, but unfortunately could not find you. After that, we contacted our office and called the phone number you provided at the time of booking, but unfortunately, we could not get through.
After waiting a few more minutes, Matsu headed to your hotel and checked both entrances, but you were not there either. During this time, we also contacted VELTRA to reconfirm the phone number and pickup location, and VELTRA attempted to reach you as well, but again, we could not connect.
Matsu then returned to the trolley stop and waited for over 10 minutes while calling out your name and checking with other waiting guests, but ultimately could not find you. More than 20 minutes had passed since the pickup time, and due to delays in picking up other guests, we could not wait any longer.
We did everything we could to welcome you, but we feel very sorry that we could not meet due to the inability to connect by phone and the lack of communication from your side. We are also concerned about your situation, and if you had contacted VELTRA or our company while waiting, the situation might have changed.
We sincerely apologize for this situation and for the fact that you could not enjoy the tour. We hope that next time you will be able to enjoy the Segway experience.
Mahalo Nui Loa,
SEGWAY OF HAWAII
たくまっく様
この度は、6月にマジックアイランドビーチグライドツアーをご予約いただき、誠にありがとうございました。
私たちもお客様にセグウェイ体験を楽しんでいただけることを心待ちにしておりましたが、指定のピックアップ時間(14:00)にお迎え場所でお会いできず、大変残念に思っております。
当日は、日本語が堪能で経験豊富なドライバーのマツが、いつも通り数分早めに到着し、10分間お待ちしましたが、お客様を見つけることができませんでした。
その後、弊社オフィスに連絡し、予約時にご提供いただいた電話番号にお電話しましたが、残念ながら電話がつながらない状態でした。
さらに数分待機した後、マツはお客様のホテルへ向かい、ホテルの両方の入口を確認しましたが、そちらにもお客様はいらっしゃいませんでした。
その間、弊社はVELTRAにも連絡を取り、電話番号やピックアップ場所を再確認し、VELTRAからもお客様に連絡を試みましたが、やはりつながりませんでした。
その後、マツは再びトロリーストップに戻り、10分以上待機しながらお客様のお名前を呼びかけ、他の待機者にも声をかけて確認しましたが、最終的にお客様を見つけることができませんでした。
ピックアップ時間から20分以上が経過し、他のお客様のピックアップにも遅れが生じるため、これ以上待機することはできませんでした。
私たちはお客様をお迎えするためにできる限りの対応を行いましたが、電話がつながらなかったことやご連絡をいただけなかったことで、結果的にお会いすることができず、大変心苦しく思っております。お客様がどのような状況だったのか、私たちも気になっておりますが、待機中にVELTRAまたは弊社にご連絡いただけていれば、状況が変わっていたかもしれません。
このような事態となり、ツアーをお楽しみいただけなかったことを心よりお詫び申し上げます。
次回はぜひ、セグウェイ体験をお楽しみいただけることを願っております。
マハロヌイロア
SEGWAY OF HAWAII (AIによる翻訳)
| Rating: | |
|---|---|
| Packages: | 【人気!】マジックアイランド&カカアコウォーターフロントパークコース<日本語ガイド/2時間> |
| Attended as: | Couples |
| Posted on: | 2024/06/14 |
| Activity Date: | 2024/06/13 |
Reviewed by: ノア
I was never bored thanks to our guide, Shoyou, and the trainee, Victor, who shared fascinating stories about the history, cuisine, and highlights of the Big Island during our journey to Mauna Kea. Fortunately, we were the only Japanese speakers, so the explanations were in Japanese.
After arriving at Mauna Kea, we enjoyed great locations at the summit and under the starry sky, where we took wonderful photos. The constellation explanations were also excellent. Although the half-moon made the moonlight a bit distracting, we were able to capture stunning photos of the Milky Way, which was truly moving. The sandwich we had along the way was delicious as well. I was completely satisfied with everything. Thank you!
ガイドのショウヨウさんと見習い中のビクターさんに、マウナケアへの道中からハワイ島の歴史、グルメ、おすすめポイントなど興味深い話で退屈することがありませんでした。また幸いな事に日本人しかいなかったので説明も日本語でした。
マウナケア到着後も山頂、星空ともグッドロケーションで素敵な写真を撮っていただき、また星座解説もよかったです。当日は半月で月明かりが気になりましたが、天の川が映った写真を撮って頂き、感動ものでした。途中で食べたサンドイッチも美味しかった。全て満足です、ありがとうございました。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Couples |
| Posted on: | 2024/06/14 |
| Activity Date: | 2024/06/12 |
Reviewed by: John & Debbie 50th!
We loved this luau!!! From the start to the finish, it was well planned, fun and engaging. We loved the MC, the food, the dancing the activities, everything. We will highly recommend it!!! Thank you for the real leis and for being bold to say a prayer to Almighty God before the meal. Thank you for putting on a great show!
| Rating: | |
|---|---|
| Packages: | [12:30 PM Show] Gold Package: Premium Seating + Two Drinks |
| Attended as: | Couples |
| Posted on: | 2024/06/14 |
| Activity Date: | 2024/06/12 |
Reviewed by: Leanne
Really enjoyed the time and the fern grotto was amazing. Thanks to the Smith Family and the team.
| Rating: | |
|---|---|
| Packages: | River Cruise Package |
| Attended as: | Families |
| Posted on: | 2024/06/14 |
| Activity Date: | 2024/06/11 |
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Thank you very much for joining us on the Star of Honolulu dinner cruise with your spouse. We are delighted to hear that you enjoyed the five-star dining and entertainment. It was an honor for our staff to help create wonderful memories in Hawaii, especially with the fireworks at Hilton on Friday. We look forward to welcoming you back again.
この度は私共のスターオブホノルル号デイナークルーズにご夫婦でお越し頂き誠に有難うございました。ファイブスターでのお食事そして、エンターテインメントもお楽しみ頂けました様で大変嬉しく思います。金曜日のヒルトンの花火も見れてハワイでの素敵な思い出作りのお手伝いができたことをスタッフ一同光栄に思っております。またのお越しをスタッフ一同お待ち申し上げております。