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All Reviews for Sightseeing / Guided Tours in Hawaii

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【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It was very good. 大変良かったです。

Reviewed by: lilikoi

As soon as we exited the group exit, there was a Roberts counter on the right side. After handing over the voucher, the staff guided us a little further away and said, "Please wait here." Before long, a bus arrived within just a few minutes. I thought it would be a small bus for the shuttle, but it turned out to be one of those familiar large Roberts buses. I was wondering if a few more people would join us, but it was just the two of us who got on, and we departed right away. I thought, "Is it really okay with just two people?" but thanks to that, we were able to enjoy a comfortable ride to our accommodation in Waikiki. The driver was also very pleasant, and since we are two seniors, we’ve been talking about wanting to use this service again next time.

団体出口を出るとすぐ右側にロバーツのカウンターがありました。
バウチャーを渡すとスタッフの人に少し離れたところに案内されて、此処でお待ちください
と言われ待っていると数分も経たない内にバスが来ました。
送迎なので小型のバスかと思っていたら、あの見慣れたロバーツの大型バスでした。
他にも何人か来るのかなと思っていたら、乗ったのは私たち2人だけですぐに出発
しました。え~二人でいいの~?と思いましたが、お陰様でゆったりとワイキキの
宿泊先まで送ってもらうことが出来ました。
ドライバーさんも感じが良くて、こちらはシニア二人、次回もお願いしたいねと
帰ってからも話しています。

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Packages: 空港→ワイキキ
Attended as: Friends
Posted on: 2017/11/23
Activity Date: 2017/10/24

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It was on time. 時間通りでした

Reviewed by: しべき

While waiting at the designated location, the car that I took from the airport to the hotel arrived, and I thought, "This must be it," when I was called out loudly by my first name. It was clear and kind.

指定された場所で待っていると、空港からホテルに移動の際に乗った車が来たので、『これだよな』っておもっていたら、大きな声でファーストネームで呼ばれました。わかりやすく親切でした。

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Packages: 空港→ワイキキ
Attended as: Solo Travelers
Posted on: 2017/11/22
Activity Date: 2017/11/01

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It was easy to understand. 分かりやすかった

Reviewed by: しべき

It was easy to understand! When you exit through the personal exit on the right, there is a person in a green aloha shirt. I deducted one star because the guide went back and forth, making mistakes about the location.

分かりやすく簡単でした!右側の個人用出口に出たら緑色のアロハの人が居ます。
案内する人が場所を間違えて行ったり来たりしたのでマイナス1つ☆です。

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Packages: ワイキキ→空港
Attended as: Solo Travelers
Posted on: 2017/11/22
Activity Date: 2017/11/04

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

On time pickup! 時間通りにピックアップ!

Reviewed by: Kapalua

It's wonderful that everything runs on time in Hawaii. There are not many hotels that operate efficiently, so there's no wasted time.

ハワイで時間通りに行動してくれるだけでも素晴らしい。一台当たりが回るホテルが少ないのでロスタイムがないです。

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Packages: ワイキキ→空港
Attended as: Solo Travelers
Posted on: 2017/11/22
Activity Date: 2017/11/19

Chief's Luau - Polynesian Show & Dinner Buffet with Authentic Award-Winning Fire Knife Dancing

Chefs luau

Reviewed by: Christina

The best and funny emotional altogether...loved the show all of us did. Food was great missed this type since we came here...couldn't get enough would have exploded....lol....will come back again....first time here and looking forward to our next return.
Thank you a great evening money well spent.

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Packages: Royal Package
Attended as: Families
Posted on: 2017/11/22
Activity Date: 2017/11/19

Deluxe Volcanoes National Park Experience, Black Sand Beach & Restaurant Dinner

Fantastic Time with a great Tour Guide!

Reviewed by: Gabe F.

My wife and I were celebrating our Honeymoon in Hawaii and were lucky enough to have a full day of entertainment with this tour! The Big Island can require a lot of driving time to get to see the numerous sights it has to offer. The tour we booked provided us with an experience I know we would not have gotten on our own. I cannot speak anymore highly of our awesome Tour Guide Jim Carey (I know and yes he has the same name). He made the whole experience that much more memorable by his genuine appreciation for Hawaiian culture. He was extremely knowledgeable about EVERYTHING which made the tour in depth and interactive. His added commentary was great while visiting the waterfalls and volcano. The day flew by and we were continuously more and more impressed with everything the tour offered. The provided lunch and dinner were both delicious. Every part of the day flowed very well and it was capped off by our last stop back at the volcano to stargaze. We were able to set up the telescope and see the lava erupting in the volcano! I definitely would recommend this tour to anyone and everyone and I can't thank our tour guide enough. Jim made the whole experience 10 times better! Thanks Jim!

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Packages: Special Deal! 2-for-1 Review Rebate [Deluxe Volcano Tour]
Attended as: Couples
Posted on: 2017/11/22
Activity Date: 2017/11/09

Deluxe Volcanoes National Park Experience, Black Sand Beach & Restaurant Dinner

Don't Drive Yourself- Take the Tour!

Reviewed by: Len from ABQ,NM

After a self-guided drive and tour of the Haleakala volcano in Maui, I decided to let a professional do the drive from Kona to the Kilauea National Park. After reading many of the TRIP ADVISOR reviews (97% excellent), I felt confident this was the tour for my wife and I. It did not disappoint! I hate bus tours because it seems you spend half your day loading and unloading the 50+ passenger buses. Our 11 person tour allowed us to spend much longer times at each wonderful stop with no pressure. Our guide, Kevin Hasting, just said “Come back when you have seen enough.” Fantastic! In addition, Kevin had an encyclopedic knowledge of Hawaiian culture, lifestyle, history, geography, ecology, you name it. He was also an excellent storyteller between stops which made this tour a unique and personal adventure. Lastly, Kevin was so proficient at navigating the Eastern Coast, Hilo area and park that he was somehow able to adjust his routes and timing to avoid the many rain squalls and downpours common to this area. I cannot say enough about how great this tour is. Don’t drive yourself, you will miss so much. One piece of advice. Take some warm clothes with you as it gets cold at night at the high elevations. I carried a light windbreaker jacket, a hoodie, a knit cap and a pair of pullover slacks to put on at night. I ended up giving my hoodie to a fellow passenger to wear who was shivering. The tour does provide emergency blankets and jackets.

  • Kevin took this photo using our iPhone and a flashlight. He is a wizard!

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Packages: Special Deal! 2-for-1 Review Rebate [Deluxe Volcano Tour]
Attended as: Couples
Posted on: 2017/11/21
Activity Date: 2017/11/14

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

I would like to use it again. また利用したいです

Reviewed by: yasu

I think it depends on the time of day, but I was able to board without much waiting. The boarding area was a bit hard to find, and I was guided by staff from another company's shuttle service.

時間帯にも寄ると思いますが、あまり待たずに乗れました。乗り場がちょっとわかりにくく、他の会社のシャトルサービスのスタッフに案内されました。

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Packages: 空港→ワイキキ
Attended as: Solo Travelers
Posted on: 2017/11/20
Activity Date: 2017/10/28

ノースショア(ハレイワ)観光 ハレイワタウンで3時間の自由散策+ドールプランテーション!海辺の絶景を楽しめる乗馬付き(70分)プランあり<1日/送迎付き>

A quiet and well-behaved horse walk! おとなしくておりこうなお馬さんとお散歩!

Reviewed by: てんてん

I had been to North Shore and Haleiwa before, but this time I spent my time without renting a car, so I joined this tour. I had heard about Happy Trails from a friend beforehand, so I chose the canyon course.

I was able to thoroughly enjoy riding on the mountain paths with ups and downs, and above all, I was impressed by the intelligence of the horses! I learned various guiding techniques before riding, and although I was initially nervous about the leading part, I gradually relaxed and was able to enjoy the scenery. The weather was great, and the view of the ocean from the hill was amazing!!

I also had plenty of time to enjoy myself in Dole and Haleiwa!

ノースショア、ハレイワなどには行ったことがありましたが、
今回はレンタカーを借りずに過ごしたのでこちらのツアーに参加し、
友人から事前にハッピートレイルさんの話をきいていたので、
渓谷コースを選びました。

登り下りの有る山道をしっかりと乗馬しながら満喫することができたし、
何よりも馬たちの賢さに感動!
乗馬前に色々ガイドの仕方を習いましたが、
その一歩先行く先導っぷりに、最初は緊張していましたが、
徐々にリラックスして景色も楽しめるようになりました。
お天気がよかったし、丘からの海の景色は最高でした!!

ドール、ハレイワでの自由時間もゆとりがあって充分満喫できました!

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Packages: 渓谷乗馬付きプラン
Attended as: Couples
Posted on: 2017/11/20
Activity Date: 2017/10/27

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

I was able to use it without any problems. 問題なく利用できました

Reviewed by: 64歳男性旅行者

I had been using Ilima Tours, but since they can only be used for groups of two or more, I opted for this service instead. They were easy to spot at the exit with a board displaying names. There were about four to five groups sharing the ride, and although I was the last to be dropped off at my hotel, everything went smoothly.

これまではIlimaツアーズを利用してましたが、2名以上でないと利用できなくなったのでこちらを利用しました。出口にて名前の書いたボードを持っているのですぐにわかりました。4~5組の混乗で、自分は最後に着くホテルでしたが順調に到着しました。

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Packages: 空港→ワイキキ
Attended as: Solo Travelers
Posted on: 2017/11/19
Activity Date: 2017/10/25

ハレアカラ山頂 夕日鑑賞+星空観測ツアー 1名~参加OK!グループや家族連れにおすすめの貸切プランあり<午後/日本語ガイド>

It was amazing. 最高でした

Reviewed by: 仁王さま

Others have praised it in their reviews, and I think that's true. It's a shame that my child was too small and fell asleep. We'll participate again when they are older.

口コミでもほかの方が絶賛していますが、その通りだと思います。残念なのは子供が小さすぎて寝てしまったこと^^;
もっと大きくなったらまた参加します^^

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Packages: 大人2名以上(2020年3月まで)
Attended as: Families with Young Children
Posted on: 2017/11/19
Activity Date: 2016/05/05

ハレアカラ山頂 夕日鑑賞+星空観測ツアー 1名~参加OK!グループや家族連れにおすすめの貸切プランあり<午後/日本語ガイド>

I had the best time!! 最高の時間を過ごすことができました!!

Reviewed by: usekey

For our honeymoon, we wanted to try the Haleakalā summit tour on Maui. We debated between the sunset + stargazing or sunrise, but since we wanted to get a good night's sleep and had a feeling that the sunset would be more beautiful, we chose that option.

The group size was just right, allowing us to see everyone's faces, and our guide was great at sharing stories, making the time pass without diminishing the excitement of the participants. It was also nice to receive recommendations on what to buy at the supermarkets and souvenir shops along the way.

The sunset was stunning, although I felt like the sun set a bit earlier than expected. Still, it was thoroughly enjoyable. However, the true highlight of the tour came afterward. In complete silence, when I looked up at the pitch-black sky for the first time, the awe I felt was indescribable. Surrounded by stars, we observed them through a telescope while receiving explanations about various constellations. It was quite cold at the summit, but they provided warm clothing, and I was so moved that I forgot about the chill, and time flew by.

I am grateful to our guide for their excellent storytelling and to have been blessed with good weather (it seems the participants from the previous day had a tough time due to poor weather).

On the way down from the summit, I fell asleep feeling a sense of satisfaction and emotion, wrapped in a relaxed mindset that life is too short to rush.

I think it would be wonderful to bring our parents next time. This was one of the few optional tours that left us very satisfied, and I highly recommend it for honeymoons (though it might be a bit tough with small children).

今回新婚旅行でマウイ島に行くにあたり、やってみたかったのがハレアカラ山頂ツアーでした。
サンセット+星空かサンライズで迷いましたが、夜はちゃんと寝たいし、なんとなくですがサンセットの方がきれいそうだなというくらいの気持ちで選びました。

参加人数も多すぎず、全体の顔も見渡せますしガイドさんのお話も上手で、車内でも参加者の楽しみな気持ちを減衰させることなく時間が過ぎていきました。
ところどころでよるスーパーやお土産屋さんでもどういったものがオススメかなど説明してもらえたのも良かったです。

サンセットもとてもきれいでしたが、少し日が落ちるのが早かったのかな?という印象ではありましたが十分堪能できました。
これだけでも比較的満足度は高かったのですが、このツアーの本領はこの後でした。
あたりは一切物音もしなくなり、完全に静まり返った中で初めて真っ暗闇の中空を見上げた時の感動は言葉では言い表すのが難しいほどのものでした。
あたり一面に広がる星に包まれ、いろんな星の説明を受けながら天体望遠鏡でその星を観察する。山頂はだいぶ寒かったですが、防寒具なども準備していただき、感動でそもそも寒さを忘れるほどであっという間に時間が過ぎていました。

終始上手にお話ししていだけたガイドさんへの感謝と、本当に天候にも恵まれ(前日参加の方々は天候に恵まれずつらいツアーとなったようです)た偶然に感謝感謝です。

山頂から降りる車の中は満足感と感動と、生き急いでも仕方ないよなというおおらかな気持ちに包まれながら寝てしまいました。

次は両家の両親を連れて行ってあげられたらすてきだなと思える、数少ないオプショナルツアーで非常に満足のいくものとなりました、新婚旅行などにオススメだと思います(小さい子連れだと少ししんどいかもしれません)。

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Packages: 大人2名以上(2020年3月まで)
Attended as: Couples
Posted on: 2017/11/19
Activity Date: 2017/11/12

ノースショア(ハレイワ)観光 ハレイワタウンで3時間の自由散策+ドールプランテーション!海辺の絶景を楽しめる乗馬付き(70分)プランあり<1日/送迎付き>

I had a great experience. 楽しい経験ができました.

Reviewed by: marumaru

I signed up at the invitation of my wife. At first, I thought, "Horseback riding in Hawaii?" but exploring the undulating course on horseback turned out to be an unexpectedly enjoyable experience. It lasted about 40-50 minutes and went by in a flash. The horses, originally trained for polo, were very well-behaved, and even small children seemed to be having a great time riding them. I can guarantee it will be a fun experience.

妻に誘われて申し込みました.最初は,ハワイで乗馬?と思っていましたが,起伏に富んだコースを馬に乗ってめぐるのは予想外の楽しい体験でした.40-50分?あっという間でした.もともとがポロ競技の馬とのことで,とてもよくしつけられており,小さいお子さんんも楽しそうに乗っていました.楽しい経験になること請け合いです.

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Packages: 渓谷乗馬付きプラン
Attended as: Couples
Posted on: 2017/11/19
Activity Date: 2017/10/25

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

I was glad to use it. 利用して良かった

Reviewed by: むーた

I was a bit anxious because the bus was delayed, but once I got on, the interior was spacious and I was able to relax. Considering going on my own, the price was good, so I'm glad I made the reservation!

少しバスが遅れて不安になりましたが、中も広くのった後はゆっくりできました。自分で行くことを考えると値段も良く予約して良かったです!

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Packages: ワイキキ→空港
Attended as: Couples
Posted on: 2017/11/19
Activity Date: 2017/10/25

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

I used it for the first time. 初めて利用しました。

Reviewed by: ハワイ大好きオヤジ

When heading to the hotel, I had to wait for over 30 minutes, and after waiting for the domestic flight pickup, it took more than an hour and a half to arrive at the hotel after checking in. I was already tired, and it made me even more exhausted.
When going to the airport, we were over 10 minutes late, and instead of stopping right in front of the hotel, the bus stopped a little further away. It was hard to determine if it was the pickup bus, and since they called out one group at a time, I felt anxious.

ホテルに向かう時は、30分以上待たされ、国内線のピックアップで待たされ、受付してからホテルに着くまで1時間半以上掛りました。疲れている上、もっと疲れました。
空港に向かう時は、10分以上遅れた上、ホテル前のはずが、少し離れた所に止まったの
迎えのバスかどうか判断しにくかった上、1組ずつ呼ぶので不安になりました。

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Packages: ワイキキ→空港
Attended as: Solo Travelers
Posted on: 2017/11/18
Activity Date: 2017/10/28

マウナケア山頂夕陽と星空観測ツアー ガイド撮影の一眼カメラ写真を無料ご提供!<夕食付き/英語ガイド>by マサシネイチャースクール

I couldn't see anything... 何も見えなかった・・・。

Reviewed by: さとっち

After eating lunch at the Onizuka Visitor Center, we put on our warm clothing and were about to head to the summit when the road to the summit was closed due to snow and icy conditions. I understand that this is nature, and it can't be helped, but I have questions about the subsequent handling of the situation.

We were left at Onizuka for over 30 minutes without any explanation, then we were taken back to the car and descended. Just when I thought, "Are we going home like this?" we returned to the parking lot at 2000 meters, received a refund of $15 per person, and were left waiting again...? When I checked with the guide, I was told, "We descended because you can't see the sunset from Onizuka."

Of course, due to the thick clouds, we couldn't see the sunset, and after being taken back to the car, I was wondering, "What will happen next?" We returned to the dark Onizuka, and when we arrived, the driver and guide left us in the car and went outside. We were left in the cramped car for about 30 minutes, still in our warm clothing, without any explanation. Everyone started expressing their dissatisfaction, saying things like "It's hot," "What will happen next?" and "I want to get out of the car." Finally, the guide returned and let us out.

There seemed to be about 25 of us on the tour with two cars. During that time, I was quite irritated by the sound of the guides laughing outside.

After that, they used a laser pointer to explain the constellations against a sky where only three stars were visible due to the thick clouds, but at that point, I just wanted to go back to the hotel. Since our time on the Big Island is limited, I think it would be better to have the option to descend instead of forcing a tour that can't do anything.

Our guide had the stance of "Please ask anything if you have questions," so perhaps I should have asked more questions, but since it was a change in the tour itinerary, I would have appreciated explanations each time. More than being unable to go to the summit due to the weather, I was most disappointed with the guide's handling of the situation.

I heard that on 90% of the days, you can reach the summit, but on 10% of the days, you cannot. I was told that in January of this year, there were more than ten consecutive days when the summit was inaccessible. I think it's better for those who are looking forward to it to understand in advance that there may be disappointing outcomes.

オニズカビジターセンターでお弁当を食べた後、
防寒着を着込み、これから山頂へ・・・というところで、
雪と路面凍結の為に、山頂への道がクローズされました。
自然のことなので仕方がないのは理解できますが、
その後の対応に疑問が残ります。

何の説明もないまま30分以上オニズカで放置状態、
その後車に戻されて下山「このまま帰るの?」と思ったら、
2000Mのパーキングまで戻り、1人-15ドルの返金を受け、また放置状態・・・?
ガイドに確認すると「オニズカでは日の入りが見れないから下山した」とのこと。

もちろん雲が厚く日の入りを見ることはできず、また車に戻されて、
「これからどうなるの?」って思っていたら、また真っ暗なオニズカに戻り、
着いたらドライバー兼ガイドは私たちを残したまま車外に出てしまい、
30分くらい狭い車の中で、防寒着を着たまま何の説明もなく放置され、
みんなが「暑い」「これからどうなるの?」「車から出たい」など、
それぞれが不満を口にするようになったところで、
やっとガイドが帰ってきて車外へ出してくれました。
私たちのツアーは車2台で25名前後いたように思います。
その間、車外から聞こえるガイド同士の笑い声にかなりイラっとしました。

その後、厚い雲で3個しか星が見えない空に向かって、レーザーポインターを使って
星座の説明をして下さいましたが、こんなことならさっさとホテルに帰りたかったです。
ハワイ島の滞在時間はわずかなので、何にもできないツアーを無理に継続するのではなく、
ツアー客の多数決を取るなりして、下山するという選択肢もあっていいと思います。

私たちのガイドは「質問があったら何でも聞いて下さい」というスタンスだったので、
こちらが何度も質問すればよかったのかも知れませんが、
ツアー自体の行程変更なので、その都度説明をしていただきたかったです。
天候で山頂に行けなかったことより、御社のガイドの対応が一番残念でした。

9割の日は山頂まで行けるけど、1割の日は行けないことがあるそうです。
今年の1月は10日以上山頂に行けない日が続いたそうです。
楽しみにしていても残念な結果になることがあることを、
事前に納得して参加された方がいいと思います。





Reply from activity provider

Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide a service that meets your expectations.

I have confirmed the situation on the day of the tour with the operating company. As you mentioned, due to bad weather, we had to give up on viewing the sunset and returned to the Mauna Kea State Park at an altitude of about 2,000 meters. After that, we headed back to the Onizuka Visitor Center at around 2,800 meters to check the movement of the clouds, which would help us decide on a location for stargazing.

While the guide did provide explanations during the move, I apologize that the information did not reach everyone. Additionally, the conversation among the guides was about discussing the location for stargazing while observing the clouds, but I understand that this resulted in delays without a clear outline of the tour, which may have caused you discomfort. I deeply apologize for the lack of consideration.

We have received the feedback you provided and the operating company has expressed their commitment to further improving their services. Our company, along with the operating company, will continue to strive to provide activities that always satisfy our customers.

Thank you very much for your valuable feedback despite your busy schedule.

VELTRA Customer Support Team

この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。

当日の状況を催行会社に確認させていただきました。
お客様のおっしゃる通り、悪天候のためにサンセットの鑑賞を断念し、一旦高度2,000m付近のマウナケアステートパークまで戻った後、
星空鑑賞の場所を決める材料となる雲の動きを確認するため、再度、高度2,800m付近のオニヅカビジターセンターに向かったとのことでございます。
移動の際には、ガイドはお客様にご説明をさせていただいたようでございますが、皆様にご案内が行き渡っておりませんでしたこと、申し訳ございません。
また、ガイド同士の会話は、雲を見ながらの星空鑑賞の場所の相談であったとのことではございますが、今後のツアーの工程がはっきりしない中でお待たせする結果となりましたこと、
ご気分を害されるものであったかと存じます。配慮が足りませんでしたこと、深くお詫び申し上げます。

いただいたご意見を真摯に受け止め、今後一層のサービス向上に励んでまいるとの言葉を催行会社より預かっております。
弊社も、催行会社とともに、お客様方に常にご満足いただけるアクティビティの提供に努めてまいります。

お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。

VELTRAカスタマーサポートチーム

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Packages: 2名様以上プラン
Attended as: Couples
Posted on: 2017/11/18
Activity Date: 2017/11/11

ハレアカラ山頂 日の出鑑賞ツアー マウイ島最高峰の山頂で自然の偉大さを感じる <午前/朝食付き/英語ガイド>

The view was breathtaking, but... 絶景は堪能出来ましたが・・・・

Reviewed by: J@HK

Fortunately, the weather was good, and the sunrise from the summit of Haleakalā was wonderful. The breathtaking view of the sky from an elevation of 3,000 meters after the sun had fully risen was grand and mystical.

However, there were some disappointing aspects of the tour. 1) The pickup at the hotel (Westin Resort) was scheduled for 2:45 AM, but the bus arrived close to 3:30 AM. I called the emergency contact, but no one answered, and I was left waiting with another American couple. After the bus arrived, the driver and guide did not offer any apology, which I found frustrating. 2) When we finally boarded the late bus, it was almost over capacity. My wife and I were seated separately, and I was next to a 3L-sized American, making the interior extremely cramped. I sincerely hope for improvements for those who participate in this tour in the future.

幸い天候も良く、ハレアカラ山頂からのサンライズは素晴らしかったです。太陽が完全に昇りきった後の天空を標高3000mから眺める絶景は壮大で神秘的でした。
ツアー全体として残念だった事はあります。①午前2:45にホテル(Westin Resort)へピックアップでしたが、バス到着は午前3:30近く。緊急連絡先に電話するも誰も出ず、別のアメリカ人カップルと待ちぼうけ。バス到着後、運転手兼ガイドから詫びの一言もなく、コンプレインした次第。②ようやく遅れて来たバスに乗り込むと、ほぼ定員オーバー状態。妻と二人でしたが、席はバラバラとなり、横には3Lサイズのアメリカ人が座っていた為、車内は大変窮屈極まりなかったです。今後本ツアーへ参加される方々の為に、改善を切に要望します。

Reply from activity provider

Thank you very much for joining our tour. However, I sincerely apologize for not being able to provide a satisfactory service.

Upon confirming the situation with the local operating company, it was found that, as you mentioned, we arrived late at your pickup location. The bus was significantly delayed because we had to wait for you at several hotels we stopped by before picking you up. I deeply apologize for the inconvenience caused during your trip. To ensure that customers are not kept waiting for long in the future, I have requested the operating company to improve their operations for smoother transfers.

I understand that there were more passengers than the capacity, but I hope you can understand that the 25-seat bus was full that day.

We take your feedback seriously and will strive for further service improvement, including pre-tour meetings. Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team

この度は、ツアーにご加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。

当日の状況を現地催行会社に確認させていただきましたところ、お客様がおっしゃる通り、お客様のお迎え場所には遅れて到着いたしました。お客様をピックアップさせていただく前に立ち寄りましたホテル数か所にてお客様をお待ちいたしましたため、バスが大幅に遅れて到着する結果となりました。せっかくのご旅行中にご不便をおかけいたしましたこと深くお詫び申し上げます。今後お客様を長時間お待たせすることがないよう催行会社には送迎を円滑に進めるよう運用の改善を要請いたしました。
なお、乗客が定員を超えていたとのことですが、当日は25人乗りのバスは満員でしたことご理解いただけますと幸いです。

お客様からのお言葉を真摯に受け止め、今後、事前のお打合せも含め、今後さらなるサービスの向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム

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Attended as: Couples
Posted on: 2017/11/17
Activity Date: 2017/11/09

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It was average. 普通でした

Reviewed by: まことちゃん

I used both the airport transfer to the hotel and from the hotel to the airport. The pickup arrived on time. Since there were two of us, it was more economical than taking a taxi, which was great.

空港からホテルとホテルから空港への両方とも利用させてもらいました。
ピックアップは時間通りに来てくれました。二人なのでタクシーよりも経済的でよかったです。

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Packages: ワイキキ→空港
Attended as: Couples
Posted on: 2017/11/17
Activity Date: 2017/11/14

オアフ島1日周遊観光 ポリネシアカルチャーセンターとハワイ最大のダンスショー+ハレイワタウン+この木なんの木+ドールプランテーション

The seats are different. 席が違う

Reviewed by: まことちゃん

The half-day tour of Oahu included visits to Kailua, the North Shore, the Moanalua Gardens (the tree of life), and the Dole Plantation, which felt repetitive and led to a poor choice. The Polynesian Cultural Center was great as it offered an efficient tour led by Japanese students. The night show was impressive, especially the final fire dance, but the guide repeatedly emphasized the return bus time, causing several people to leave for the restroom before it ended. Since the departure wouldn't happen until everyone was present, I wished they had explained that we could enjoy the show without worrying about the restroom. Additionally, I had booked a deluxe seat in the front, but for some reason, I ended up in a seat at the back, so I rated my experience as unsatisfactory.

オアフ島の半日観光はカイルア、ノースショア観光とモアルナガーデン(この木なんの木)、ドールプランテーションの見学がダブってしまい選択ミスをしてしまいました。
ポリネシア文化センターは日本人学生によるセンター内の見学ツアーで効率的にまわれてよかったです。ナイトショーは最後のファイアーダンスは迫力があり良かったのですが、ガイドさんが帰りのバスの時間を何度も念を押すので、最後まで見ないでトイレに行く人が何人もいました。
全員揃うまで出発はしないのだから、トイレを気にすることなく最後まで見るよう説明して欲しかったです。
また、自分が申し込んだ席は前方のデラックスのはずでしたが、なぜか後方の席でしたので評価は不満としました。

Reply from activity provider

Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide the service that met your expectations.

I have confirmed the situation on the day of the tour. As the operating company, we understand that you were seated towards the front of the standard seats you purchased, but I am very sorry that we could not guide you to your preferred seating. I understand that the guide repeatedly emphasized the return meeting time, but many customers often go shopping after the night show and do not return, which is why the return meeting time was communicated multiple times. I apologize for any discomfort caused by the guide's handling of the situation.

However, I am glad to hear that you were satisfied with the content of the tour. Thank you very much for taking the time to provide your valuable feedback.
VELTRA Customer Support Team

この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、ご期待に沿ったサービスを提供できませんでしたこと、心よりお詫び申し上げます。

当日の状況を確認させていただきました。催行会社といたしましてはご購入いただいたスタンダード席の中でも
前の方にお座りいただいているとのことでしが、ご希望通りのお席にご案内ができず、大変申し訳ございませんでした。
ガイドに帰りの集合時間について何度も念を押されたとのことですが、ナイトショーのあと、お買い物に出かけられ
戻ってこられないお客様が多くいらっしゃるため、何度も帰りの集合時間についてご案内しているとのことでした。
ガイドの対応により不快なお気持ちとさせてしまいましたことお詫び申し上げます。

しかしながら、ツアー内容にはご満足いただけたようで弊社としましても嬉しく思います。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム

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Packages: 半日観光+ビュッフェ+ナイトショー<後方席>
Attended as: Couples
Posted on: 2017/11/17
Activity Date: 2017/11/13

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It's disappointing due to the leaking roof. 雨漏りで残念

Reviewed by: まことちゃん

At the airport exit, there was a representative from Roberts Hawaii right in front of me, so I was able to board the shuttle bus without any confusion. However, the bus was old and had leaks. The seat I sat on was wet, and water was dripping from the ceiling while we were driving, which was quite unfortunate. It was a disappointing tragedy right after we arrived.

空港の出口で目の前にロバーツハワイの担当者がいたので迷うこともなくシャトルバスに乗ることができました。ただし、バスが古く雨漏りがしていました。座った席も濡れていて、走っている時も天井から水が垂れてきて酷い目にあいました。着いた早々の悲劇で残念でした。

Reply from activity provider

Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide you with satisfactory service.

I have confirmed the details with the local operating company. As mentioned in a separate email, there was a report that the shuttle you boarded had a leak from the roof. The shuttle was promptly sent for repairs, and the leaking area has been fixed. I am truly sorry for the unfortunate experience you had shortly after arriving in Hawaii.

To ensure we can provide comfortable transportation services, I have requested the operating company to thoroughly inspect the shuttles to prevent a recurrence.

We take your feedback seriously and, together with the operating company, will strive for further service improvement in the future. Thank you very much for your valuable feedback amidst your busy schedule.

VELTRA Customer Support Team

この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。

今回の内容を現地催行会社に確認させていただきました。
別途メールでもご連絡させていただいておりますが、お客様がおっしゃる通りご乗車されたシャトルの屋根から雨漏りしていたとの報告がございました。
その後、シャトルはすぐに修理に出され雨漏りがあった箇所は修復されております。この度は、ハワイにご到着されて早々、残念なお気持ちとさせてしまい大変申し訳ございませんでした。
お客様に快適な送迎サービスを提供できるよう、再発防止のため、催行会社にはシャトルの点検をしっかり行うよう要請いたしました。

お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム

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Packages: 空港→ワイキキ
Attended as: Couples
Posted on: 2017/11/17
Activity Date: 2017/11/11

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

This is the only place that can accommodate you at a late hour. 遅い時間でも対応できるのはここだけ

Reviewed by: Yukio

This is the only place with a wide range of service hours. Especially since flights arriving from the mainland United States often come in the afternoon, this service is very convenient.

対応時間の幅が広いのはここだけ。特に米国本土からの到着便は午後になることが多いので、こちらのサービスがとても便利です。

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Packages: 空港→ワイキキ
Attended as: Families
Posted on: 2017/11/16
Activity Date: 2017/11/13

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Lively interior of the vehicle. 賑やかな車内

Reviewed by: にんじん

It was a pickup a little earlier than the scheduled time, but it was better than being late and feeling anxious. The car was full, mostly with foreigners. Everyone was in high spirits and it was very lively.

予定時刻より少し早めの迎えでしたが、遅くて不安になるより良かったです。
車内は満席で、ほぼ外国人の方でした。
みなさんテンションが高くとても賑やかでした。

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Packages: ワイキキ→空港
Attended as: Solo Travelers
Posted on: 2017/11/16
Activity Date: 2017/11/13

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

They provided a comfortable transfer from the airport to the accommodation. 空港から快適に宿泊先まで送ってくれました

Reviewed by: ima

This time, I came to Hawaii alone, so instead of a tour from a travel agency, I purchased a flight ticket to enter Hawaii.

When I searched for how to get to my accommodation, I found Roberts Hawaii's shuttle service.

Although I was the last in line, since they narrowed down the drop-off locations to five, I was able to arrive at my accommodation smoothly and comfortably.

I will use this service again!

今回は、ひとりでハワイに来たので、旅行会社のツアーではなく、航空券を購入してのハワイ入りでした。

宿泊先までの移動をどうしようか?と検索したところ、ロバーツさんの送迎サービスを見つけました。

順番は最後でしたが、送迎先を5か所に絞っていることもあり、スムーズに、そして快適に宿泊先まで到着することができました。

また利用します!

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Packages: 空港→ワイキキ
Attended as: Solo Travelers
Posted on: 2017/11/16
Activity Date: 2017/11/13

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

I have used it many times. 何度も利用しています。

Reviewed by: にんじん

I have been using it without any major troubles so far, and I feel safe using it. I will definitely use it again next time. I often find myself with foreigners, and many of them have high energy, which is quite enjoyable.

今まで大きなトラブルもなく、安心して利用させてもらっています。
次回も必ず利用するでしょう。
外国人の方と一緒になる事がほとんどです。
テンションの高い方が多く、それがまた良かったりします。

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Packages: 空港→ワイキキ
Attended as: Solo Travelers
Posted on: 2017/11/15
Activity Date: 2017/11/09

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

The service is very pleasant. とても気持ちのよいサービスです。

Reviewed by: Sandy

During my stay in Hawaii, I used the shuttle service six times. They always greeted me warmly and politely by name. I appreciated the friendly conversations. However, I felt that the pickup time for my return was a bit too early. I arrived at the airport too early and ended up waiting for a long time, which was exhausting. I hope that aspect can be improved.

今回のハワイ滞在中にシャトルサービスは6回利用させていただきました。 いつも丁寧に気持ちよく名前を呼んで迎えてくれました。 話しかけてくれたり、嬉しかったです。 ただ、帰国のときの迎えの時間はやはり早すぎるように思いました。 空港に到着が早すぎて、くたびれるほど待ちました。 そこが改善されれば良いな~と思うくらいです。 

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Packages: 空港→ワイキキ
Attended as: Solo Travelers
Posted on: 2017/11/15
Activity Date: 2017/11/06

Smith’s Fern Grotto River Cruise with Live Hawaiian Music & Hula

Fern Grotto Boat Tour

Reviewed by: Oahu Vacationers

We had to U-turn few mins late since GPS couldn’t find the Wailua Marina location - Waze app had “Wailua River State Park” but it took us down a tiny steep road... luckily we arrived on time for the 11am tour. Had great photos along the way! Enjoyed the boat ride; aside from the humidity and brown muddy water due to the rain night before...bring a fan or baby wipes. We saw 2 kayakers and 2 paddle boarders. Nice boat attendees and Hawaiian musicians. A lovely, less than 2 hr tour with lots of time to explore rest of the island! Mahalo!

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Packages: River Cruise Package
Attended as: Couples
Posted on: 2017/11/15
Activity Date: 2017/11/12

Kona Sunset Dinner Cruise to Kealakekua Bay with Live Entertainment | Body Glove

Loved this cruise!

Reviewed by: LJKouri

What a wonderful evening. The cruise was great. The crew was extremely attentive and helpful. The live music was excellent. And I enjoyed seeing the sites. I would definitely take this cruise again.

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Packages: Dinner Cruise
Attended as: Couples
Posted on: 2017/11/15
Activity Date: 2017/11/07

Grand Circle Island Tour - Volcano, Black Sand Beach, Waipio Valley & Waterfalls

Recommend this tour.

Reviewed by: LJKouri

This tour is very informative. You get to see black sand, volcanoes, waterfalls, and more. Our driver/guide was excellent.
There was more walking than indicated on the website, including climbing lots of stairs. Therefore I was not able to see some of the sites. But if you don't have any mobility issues, I recommend this tour.

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Packages: Grand Circle Island & Volcanoes National Park
Attended as: Couples
Posted on: 2017/11/15
Activity Date: 2017/11/06

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Be punctual! 時間にしっかり!

Reviewed by: Kapalua

The timing is reliable. Unlike some tour companies that only stop at a few places, you won't be cramped or have to wait excessively to reach your hotel. The driver and the staff at the airport are attentive and thorough in their checks and assistance.

時間は確実です。某ツアー会社の送迎と違い、いつのバスが数カ所しか回らないので、ぎゅうぎゅうだったり、ホテルに着くまでやたらと待たされたる事がありません。ドライバーも、空港でのスタッフも細かく確認や面倒を見てくれます。

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Packages: 空港→ワイキキ
Attended as: Solo Travelers
Posted on: 2017/11/14
Activity Date: 2017/11/11

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It was a good trip. 良い旅行でした

Reviewed by: T.H

I arrived in Honolulu and left about 10 minutes later. I also arrived at three hotels quickly. The prices were low, and I think it was really good. The tip was included as well. I'm glad I requested a round trip.

ホノルルに到着して10分位で出発 ホテルも3ヶ所で早く着きました 値段も安くてとっても良いと思います チップも込みです 往復お願いして良かったです

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Packages: 空港→ワイキキ
Attended as: Families with Young Children
Posted on: 2017/11/14
Activity Date: 2017/11/08