Reviewed by: Sandy
During my stay in Hawaii, I used the shuttle service six times. They always greeted me warmly and politely by name. I appreciated the friendly conversations. However, I felt that the pickup time for my return was a bit too early. I arrived at the airport too early and ended up waiting for a long time, which was exhausting. I hope that aspect can be improved.
今回のハワイ滞在中にシャトルサービスは6回利用させていただきました。 いつも丁寧に気持ちよく名前を呼んで迎えてくれました。 話しかけてくれたり、嬉しかったです。 ただ、帰国のときの迎えの時間はやはり早すぎるように思いました。 空港に到着が早すぎて、くたびれるほど待ちました。 そこが改善されれば良いな~と思うくらいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/15 |
| Activity Date: | 2017/11/06 |
Reviewed by: Oahu Vacationers
We had to U-turn few mins late since GPS couldn’t find the Wailua Marina location - Waze app had “Wailua River State Park” but it took us down a tiny steep road... luckily we arrived on time for the 11am tour. Had great photos along the way! Enjoyed the boat ride; aside from the humidity and brown muddy water due to the rain night before...bring a fan or baby wipes. We saw 2 kayakers and 2 paddle boarders. Nice boat attendees and Hawaiian musicians. A lovely, less than 2 hr tour with lots of time to explore rest of the island! Mahalo!
| Rating: | |
|---|---|
| Packages: | River Cruise Package |
| Attended as: | Couples |
| Posted on: | 2017/11/15 |
| Activity Date: | 2017/11/12 |
Reviewed by: LJKouri
What a wonderful evening. The cruise was great. The crew was extremely attentive and helpful. The live music was excellent. And I enjoyed seeing the sites. I would definitely take this cruise again.
| Rating: | |
|---|---|
| Packages: | Dinner Cruise |
| Attended as: | Couples |
| Posted on: | 2017/11/15 |
| Activity Date: | 2017/11/07 |
Reviewed by: LJKouri
This tour is very informative. You get to see black sand, volcanoes, waterfalls, and more. Our driver/guide was excellent.
There was more walking than indicated on the website, including climbing lots of stairs. Therefore I was not able to see some of the sites. But if you don't have any mobility issues, I recommend this tour.
| Rating: | |
|---|---|
| Packages: | Grand Circle Island & Volcanoes National Park |
| Attended as: | Couples |
| Posted on: | 2017/11/15 |
| Activity Date: | 2017/11/06 |
Reviewed by: Kapalua
The timing is reliable. Unlike some tour companies that only stop at a few places, you won't be cramped or have to wait excessively to reach your hotel. The driver and the staff at the airport are attentive and thorough in their checks and assistance.
時間は確実です。某ツアー会社の送迎と違い、いつのバスが数カ所しか回らないので、ぎゅうぎゅうだったり、ホテルに着くまでやたらと待たされたる事がありません。ドライバーも、空港でのスタッフも細かく確認や面倒を見てくれます。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/14 |
| Activity Date: | 2017/11/11 |
Reviewed by: T.H
I arrived in Honolulu and left about 10 minutes later. I also arrived at three hotels quickly. The prices were low, and I think it was really good. The tip was included as well. I'm glad I requested a round trip.
ホノルルに到着して10分位で出発 ホテルも3ヶ所で早く着きました 値段も安くてとっても良いと思います チップも込みです 往復お願いして良かったです
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2017/11/14 |
| Activity Date: | 2017/11/08 |
Reviewed by: Loretta
It was raining but with Ernell that day was a wonderfull day.
| Rating: | |
|---|---|
| Packages: | Standard Package with Lunch & Tram ride [Available until 12/14/2023 ONLY] |
| Attended as: | Friends |
| Posted on: | 2017/11/14 |
| Activity Date: | 2017/11/11 |
Reviewed by: ちぃー
It was truly a wonderful starry sky. I thought it would be cloudy on the day I participated, but above the clouds, it was clear, and I could see the Milky Way and shooting stars clearly. The Earth shadow appeared after sunset, and seeing the shadow of the Earth felt like a cleansing experience for my heart. While watching the stars and listening to the guide's stories, I was moved to tears. I heard it would be cold, so I layered up with sweatshirts and down jackets, which kept me warm enough to enjoy the night sky. Before heading to the mountains, we stopped by a supermarket and a souvenir shop, and the supermarket had good prices!
本当に本当に素敵な星空でした。参加した日はあいにくの曇りと思っていましたが、雲の上は晴れていて天の川も流れ星もくっきり見えました。
日が沈んだ後に現れるアースシャードー、地球の影も見え心が洗わられるような気持ちでした。ガイドの方のお話を聞きながら星を見ていると、涙が出ました。寒いと聞き、スエットやダウンを重ね着したので寒さも感じず、夜空を楽しむことが出来ました。山に行く前にはスーパーやお土産屋さんにもよるので、スーパーは値段も安くて良かったです!
| Rating: | |
|---|---|
| Packages: | 大人2名以上(2020年3月まで) |
| Attended as: | Couples |
| Posted on: | 2017/11/14 |
| Activity Date: | 2017/10/28 |
Reviewed by: Rose
My two teenage girls and myself , a 53 year old woman did this excursion. It was a great day. The tour company was very informative. I would advise to do the morning trip to diamond head that we did. Pick up was 6:15am. Diamond in the morning was perfect. If we had done in the afternoon would have been really hot. We we arrived at manoa falls the company gave us walking sticks and bug spray to apply. It was really needed. I'm sure we would have had a lot of bug bites. The falls were beautiful. The rain forest was amazing
| Rating: | |
|---|---|
| Packages: | Hawaiian Beauty Combo: Diamond Head Crater Trail & Manoa Falls Hike |
| Attended as: | Families |
| Posted on: | 2017/11/13 |
| Activity Date: | 2017/11/10 |
Reviewed by: Chappy
I was able to use the service with peace of mind this time as well. Since it was a shared service, it couldn't be helped, but there was quite a bit of waiting time for other customers.
今回も安心して利用させていただきました。混載ですので仕方ないのですが、他のお客さんの待ち時間が結構ありました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/13 |
| Activity Date: | 2017/11/08 |
Reviewed by: Joni
The staff were friendly, the ship was clean and we enjoyed the food and entertainment. The entertainers, from the dancers to the musicians on our deck, were fun to watch and listen to. The food was tasty and the portions were generous. The only downside, in my opinion, was that they served dinner immediately after setting sail. Given that sunset was 30 mins after we sailed, we either had to choose to watch the sunset and let our food get cold, or eat our food and miss the sunset. We had plenty of time to eat, so I wish they had waited until after sunset to serve the food.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2017/11/13 |
| Activity Date: | 2017/10/21 |
Reviewed by: winter
Although there was a one-hour delay at immigration, it took a little time, but I was kindly taken to the hotel. It was a tight schedule visiting three hotels, but the conversation during the transfer eased my worries.
入国審査で1hr遅れの送迎にも、少し時間はかかりましたが、ホテルまで丁寧に送っていただけました。3つのホテルを回る強行軍でしたが、話をしながらの送迎、不安が取り払われました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2017/11/13 |
| Activity Date: | 2017/11/06 |
Reviewed by: winter
About 20 of us went to the airport, and they took us around five places while providing attentive service! They were very accommodating to Japanese people, those from the mainland United States, individuals from New Zealand, and those with mobility challenges.
20人くらいで空港へ、5か所をぐるっとまわって、丁寧に対応してくれました!日本人、アメリカ本土の方、ニュージーランドの方、足の不自由な方にも丁寧に対応してくれました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2017/11/13 |
| Activity Date: | 2017/11/09 |
Reviewed by: 権兵衛
It was mostly cloudy, and unfortunately, we could hardly see the sunset or the starry sky. The tour guide was bright and cheerful, which was satisfying. However, we couldn't win against nature...
ほとんどが曇っていて、夕陽をはじめ星空はほとんど観測できず、残念。添乗員の方は、明るく元気で満足。ただ、自然には勝てず・・・。
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Couples |
| Posted on: | 2017/11/13 |
| Activity Date: | 2017/10/30 |
Reviewed by: Rick
Very beautiful. Did the self guided and enjoyed itverymuch
| Rating: | |
|---|---|
| Packages: | Self-Guided Tour (Day Pass) |
| Attended as: | Couples |
| Posted on: | 2017/11/13 |
| Activity Date: | 2017/11/08 |
Reviewed by: Rick And Linda
My wife and I were recently transferred from the mainland and celebrated our 41st Anniversary here in Honolulu without our family, So we thought a seven course meal sunset dinner meal cruise with Jazz entertainment would an ideal way to celebrate our weddding anniversary. Coincidentally we were sitted next to another couple from Chicago who just renewed their wedding vows after 41 years of marriage also and found a lot in common with them (same age of children and grandchildren and pathway in life), thus truly enjoyed each company - for they were traveling by themselves as well. The Captain, the crew were great (especially Foster our server), the service was fantastic, and the food was great. And of course the entertainment and the ambiance with sunset backdrop and Waikiki ocean shore scenery made it memorable.
Here's what you can expect from Star of Honolulu Sunset Dinner Cruise with Live Entertainment / Three Star Steak and Lobster Dinner with Jazz entertainers.
Coast over the calm water of Waikiki aboard the most popular dinner cruise in Hawaii, where you
will be treated to live music, top dining and spectacular views.
Upon arrival at Aloha Tower Pier, you will be guided to the top deck, where the captain and crew are waiting to treat you to a Hawaiian Belini toast and seasonal appetizers. A sophisticated way to start off an elegant evening at sea.
7-Course Dinner
Served in the luxurious top-deck Super Nova room, this premium French-style dinner menu features only the best seasonal ingredients picked and prepared by expert chefs. Maine lobster and top-quality beef tenderloin are sure to be highlights of the meal.
Drink Service
As a Five Star dinner guest, the full drink menu is available for you to order from. Up to three super premium beverages are included with your meal.
Sunset
As the final moments of daylight fade over the Pacific horizon, the Super Nova room fills with warm light. Views of Diamond Head and Waikiki Beach
| Rating: | |
|---|---|
| Packages: | BOGO Review Rebate Special - Five Star Dinner, Private Table & More [Apr] |
| Attended as: | Couples |
| Posted on: | 2017/11/12 |
| Activity Date: | 2017/11/09 |
Reviewed by: Hutch71
Our driver arrived on time (to the minute) to our hotel pick up point. He was cordial and helped with the seat belt shoulder strap (due to passengers need to ingress the rear set of seats). He dropped us off and picked us up as planned. We had a very nice hike up to the lookout station and WWII bunkers on Diamond Head. The view was absolutely worth the trip! Veltra made the trip that much more enjoyable.
| Rating: | |
|---|---|
| Packages: | Diamond Head Crater Trail Hike |
| Attended as: | Couples |
| Posted on: | 2017/11/11 |
| Activity Date: | 2017/10/15 |
Reviewed by: David Boyle
A fun and unique experience. Big Cheif was a loveable entertaining character. The flame exerbition was incredible
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Families |
| Posted on: | 2017/11/11 |
| Activity Date: | 2017/10/20 |
Reviewed by: yumian
Last time I used a different shuttle service, it was ANA, but I was dropped off at a different location, and I was quite anxious wandering around the airport! This time, I was guided smoothly, and I was glad. I would like to use it again.
前回別のシャトルサービスを利用した時に、ANAだったのに、別の場所で下され、空港内をウロウロしてかなり不安だった!
今回はスムーズに案内されて、よかった。また、利用したいと思う。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/11/11 |
| Activity Date: | 2017/10/20 |
Reviewed by: yumian
I was told to wait here and sat on a bench when a large bus stopped right in front of me! I thought, "No way this is my bus," but when I was told to get on, it left immediately!
Two more people got on along the way, but with only four of us in the big bus, I felt a bit guilty. However, I was glad that I didn't have to wait and that I was taken to the hotel quickly in the spring tide.
こちらでお待ちくださいといわれてベンチに座っていたら、目の前に大きなバスが止まった!まさかこのバスじゃないだろうと思ったら、どうぞ!と言われて乗ったらすぐに出発!
途中で2人乗ったが、大きなバスに4人だけで、申し訳なく感じだが、特に待つこともなく、春潮にホテルまで連れて行ってもらえて、よかった。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/11/11 |
| Activity Date: | 2017/10/17 |
Reviewed by: サムさん
We were picked up on time. The driver was pleasant, and the spacious vehicle allowed us and an elderly couple from Dallas to ride comfortably. With the driver's skillful atmosphere creation and conversation, we arrived at the airport in no time. On the other hand, the shuttle we took from the airport had a bit of a wait and guidance issue, but based on this experience, I will use their service again next time.
時間通りにピックアップ頂きました。ドライバーさんの感じも良く車内はダラスから来られてた老夫婦と我々の4名とゆったり乗れたのに加え、巧みな雰囲気づくりと会話で’’アッ’という間に空港に到着しました。一方、空港から送ってもらったシャトルは、案内、待ち時間にチョイト、、の感じがありましたが、この体験で次も利用させてもらいます。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/11/11 |
| Activity Date: | 2017/10/17 |
Reviewed by: bono
Haleakalā had bad weather, so we couldn't see the sunset. However, I thought it was impressive how the guide skillfully found a spot for stargazing by slightly changing locations. The tour progressed smoothly, and I felt the guide was very capable. I'll try again next time for a revenge trip.
ハレアカラは天気が悪くサンセットは見れませんでした。
しかし、微妙に場所を変えて星空観測する場所を臨機応変に見つけるあたりプロだなと思いました。ツアーの進行もストレスなく力量のあるガイドさんだなと感じました。
また今度リベンジします。
| Rating: | |
|---|---|
| Packages: | 大人1名【ラハイナ、カアナパリ、カフルイ地区ご滞在限定】(2020年3月まで) |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/10 |
| Activity Date: | 2017/10/16 |
Reviewed by: Rick And Linda
My wife and I were recently transferred from the mainland and celebrated our 41st Anniversary here in Honolulu without our family, So we thought a seven course meal sunset dinner meal cruise with Jazz entertainment would an ideal way to celebrate our weddding anniversary. Coincidentally we were sitted next to another couple from Chicago who just renewed their wedding vows after 41 years of marriage also and found a lot in common with them (same age of children and grandchildren and pathway in life), thus truly enjoyed each company - for they were traveling by themselves as well. The Captain, the crew were great (especially Foster our server), the service was fantastic, and the food was great. And of course the entertainment and the ambiance with sunset backdrop and Waikiki ocean shore scenery made it memorable.
Here's what you can expect from Star of Honolulu Sunset Dinner Cruise with Live Entertainment / Three Star Steak and Lobster Dinner with Jazz entertainers.
Coast over the calm water of Waikiki aboard the most popular dinner cruise in Hawaii, where you
will be treated to live music, top dining and spectacular views.
Upon arrival at Aloha Tower Pier, you will be guided to the top deck, where the captain and crew are waiting to treat you to a Hawaiian Belini toast and seasonal appetizers. A sophisticated way to start off an elegant evening at sea.
7-Course Dinner
Served in the luxurious top-deck Super Nova room, this premium French-style dinner menu features only the best seasonal ingredients picked and prepared by expert chefs. Maine lobster and top-quality beef tenderloin are sure to be highlights of the meal.
Drink Service
As a Five Star dinner guest, the full drink menu is available for you to order from. Up to three super premium beverages are included with your meal.
Sunset
As the final moments of daylight fade over the Pacific horizon, the Super Nova room fills with warm light. Views of Diamond Head and Waikiki Beach
| Rating: | |
|---|---|
| Packages: | BOGO Review Rebate Special - Five Star Dinner, Private Table & More [Apr] |
| Attended as: | Couples |
| Posted on: | 2017/11/10 |
| Activity Date: | 2017/11/09 |
Reviewed by: アロハ
This was my second time at Mauna Kea. I barely managed to see the sunset, but unfortunately, I couldn't enjoy the starry sky. During my first visit to Mauna Kea, I was blessed with good weather and was able to fully enjoy the sea of clouds, the sunset, and the starry sky, which I realize now was very lucky.
2度目のマウナケアでした。サンセットはかろうじて見れたという感じでしたが、星空は残念ながら拝むことができません。はじめてのマウナケアは、天候に恵まれ、雲海も、サンセットも、星空も満喫できたのは、とてもラッキーだったのだと…
| Rating: | |
|---|---|
| Packages: | 1名様プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/09 |
| Activity Date: | 2017/02/26 |
Reviewed by: ちかぽん
Mr. Matsuzaki greeted us with high energy in the welcoming car. He kept us entertained during the ride, making it a fun tour. We were blessed with great weather and enjoyed the wonderful views, and he explained the stars clearly using a laser pointer. He also shared various information about Hawaii, which made it truly enjoyable. Thank you very much.
お迎えの車でいきなりのハイテンションの松崎さん。
車内でも楽しませてくれて楽しいツアーでした。
天気にも恵まれて素晴らしい眺望を堪能して、星の説明もレーザーポインターでわかりやすく説明して下さいました。
ハワイの情報も色々と教えて下さり本当に楽しかったです。
ありがとうございました。
| Rating: | |
|---|---|
| Packages: | 【10日前までのお申込みで無料特典】基本プラン |
| Attended as: | Families |
| Posted on: | 2017/11/09 |
| Activity Date: | 2017/11/06 |
Reviewed by: apple
The driver was a fun person, very pleasant and kind. The car was full, but it was clean and comfortable inside.
ドライバーさんは楽しい方で、とても感じよく親切でした。
車内は満席でしたが車内はきれいで快適でした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2017/11/08 |
| Activity Date: | 2017/10/24 |
Reviewed by: apple
A person who was good at Japanese guided me to the bus stop, which made me feel relieved. However, it was crowded, so the bus took a while to arrive, and I felt like I waited quite a bit.
日本語の上手な方が乗り場まで案内してくれたので安心でした。
ただ、混んでいたのでバスがなかなか来ず、結構まったような気がしました
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2017/11/08 |
| Activity Date: | 2017/10/27 |
Reviewed by: りんごジュース
Right on time. A friendly and cheerful driver welcomed us with a loud voice.
I wasn't too impressed with the shuttle bus on the way there, but the return trip was much better thanks to the cheerful and kind driver.
Thank you!
時間ピッタリ。声が大きく親切、ノリノリのドライバーさんが出迎えてくれました。
行きの送迎バスの印象はイマイチだったのですが、帰りは陽気で親切なドライバーさんで印象がだいぶ変わりました。
ありがとうございました!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/08 |
| Activity Date: | 2017/11/05 |
Reviewed by: りんごジュース
Unfortunately (or fortunately?), it seemed that the president was in town that day, causing quite a traffic jam. The bus was moving so slowly... It took over an hour to get from the airport to the hotel. I was also concerned that if I hadn't mentioned I wanted to go to this hotel, the bus might not have stopped. Anyway, it was quite nerve-wracking... I barely made it for hotel check-in. Also, since it was a domestic flight from the Big Island, I was the only Japanese person on board. I think it was late at night, but I would have felt more reassured if there had been Japanese staff available upon arrival.
この日は運悪く(良く?)大統領が来ていたらしくなかなかの渋滞っぷり。
そしてバスの速度が遅い遅い。。空港からホテル到着に1時間以上かかりました。
あとこのホテルに行きたい!という声をかけないと止まってくれなかったかもという懸念もありつつ・・・とにかくヒヤヒヤしました。。ホテルチェックインがギリギリだった。。
そしてハワイ島からの国内線だったからなのか日本人も私だけ。
夜遅かったのもあると思いますが日本人スタッフが到着の際にいてくれたら心強かったなぁと思いました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/07 |
| Activity Date: | 2017/11/03 |
Reviewed by: やまさん
The tour content was changed, and it ended up being a tour that only visited Haleakalā National Park. If that was the case, I would have preferred not to have the tour at all. Alternatively, I would have appreciated a change in destination to include visits to other places or some consideration like a discount or an earlier return. It was disappointing that there was no consideration for only visiting one location.
ツアー内容が変更されて、ハレカエラ国立公園だけに訪れたツアーであった。それで有れば、ツアーを結構しないで欲しかった。或いは、行き先を変更してでも、他の場所の訪問や見学を入れる。ディスカウントする。早く帰って来る。とかの配慮が欲しかった。一ヶ所しか行かないなら、それに対する配慮も無く、残念でした。
Thank you very much for participating in the tour. However, we sincerely apologize for not being able to provide a satisfactory service.
Upon confirming the situation with the local operating company on the day of the tour, it appears that, as stated on our activity page, the Iao Valley was closed, and instead, you were guided to the Kula Marketplace. We are very sorry that the tour you were looking forward to did not meet your expectations. Additionally, we deeply apologize for the insufficient explanation regarding the schedule change from the guide on the day.
Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
当日の状況を現地催行会社に確認させていただきましたところ、弊社アクティビティページに記載がございました通り、
イアオ渓谷が閉鎖されておりましたため、代わりにクラ マーケットプレイスにご案内させていただいていたようです。
せっかく楽しみにされていたツアーがご期待に沿った内容ではございませんでしたこと、弊社としても大変残念に思います。
また、当日の担当ガイドよりスケジュール変更についての説明が不十分でしたこと、深くお詫び申し上げます。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 基本プラン* |
| Attended as: | Couples |
| Posted on: | 2017/11/07 |
| Activity Date: | 2017/11/02 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the tour.
We are truly sorry to hear that you were unable to see the stars due to bad weather.
We sincerely hope that when you visit the Big Island again, you will be able to enjoy both the sunset and the starry sky, and that it will be a satisfying tour for you.
Thank you for taking the time to provide your valuable feedback.
We look forward to serving you again.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、悪天候により星空をご覧いただくことができなかったとのこと、弊社としても大変残念に思っております。
次回またハワイ島にお越しになることがありましたら、その際にはサンセット、星空ともにお楽しみいただけ、ご満足いただけるツアーとなりますこと、心より願っております。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
またのご利用をお待ちしております。
VELTRAカスタマーサポートチーム