Reviewed by: Chie
We used this service for a family trip during the New Year holidays (5 adults). We had a lot of luggage, including golf bags and suitcases, but Roberts Hawaii included golf bags within the allowance of two pieces per person, which was very helpful. I researched other companies as well, but many charged extra for large items like golf bags and surfboards. I recommend this service for those with large luggage. The driver was also very cheerful and kind. However, the pickup time for our return was about 20 minutes late, which made me a bit anxious, but we made it to the flight without any issues, so that was good. Overall, everything went smoothly, and I would like to use this service again next time.
年末年始の家族旅行(大人5名)で利用しました。
ゴルフバッグ、スーツケースと荷物が多かったのですが、ロバーツハワイさんは、料金内の一人2個までの範囲内にゴルフバッグも含まれるのでとても助かりました。他社もいろいろ調べましたが、ゴルフバッグやサーフボードなど大型荷物は別途料金がかかるところが多かったです。
大きい荷物がある方にはオススメです。ドライバーさんもとても明るく親切な方でした。
ただ、帰りのピックアップの時間は20分ほど遅れてきたので、少しハラハラしましたが、問題なく飛行機に間に合ったので良かったです。全体的には問題なく、また次回も利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2018/01/10 |
| Activity Date: | 2018/01/06 |
Reviewed by: ゆせら
I woke up early, but it's disappointing that I couldn't see any whales. When you can't see them, you can get a re-boarding ticket, but the period is too short. Since I went on the last day of my trip, it ended up being a waste of money. My kids were also disappointed, which made me sad. I wonder if it's really true that there's a 95% chance of seeing them. If I ended up in that remaining 5%, that's just too unlucky.
朝早く起きたのに、くじらが見られず残念。。
見られないときは再乗船チケットもらえるけど、期間短すぎ。。
旅行最終日に行っちゃったから、結局お金の無駄になった。。
子供もがっかりしてて、悲しくなった。。
95%の確率で見られるって本当なのかな。
その残り5%になったなら、運悪すぎる。。
| Rating: | |
|---|---|
| Packages: | 家族割引!ホエールウォッチ |
| Attended as: | Families with Young Children |
| Posted on: | 2018/01/10 |
| Activity Date: | 2018/01/07 |
Reviewed by: おかん
This time, we arrived five minutes late, but it was within expectations, and we made it just fine. Our family of four was picked up first, followed by three other pickups—one person, one person, and three people—before heading to the airport. It didn't take much time, and we were sent to the airport without any stress. I would like to request this service again.
今回は到着が5分遅れでしたが、まぁ想定内でちゃんと来られました。うちの家族4人が初めで、その後は3件ほど1人、1人、3人とピックアップしてから空港へ。
さほど時間もかからずストレスなく空港まで送っていただきました。
またお願いしたく思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2018/01/09 |
| Activity Date: | 2018/01/06 |
Reviewed by: ちびたん
I entered Honolulu Airport via the Big Island, and there is a baggage claim counter, so it's reassuring. It's also cheaper than taking a taxi for two people, which is great.
ハワイ島経由でホノルル空港に入りましたが、バゲージクレイムにカウンターがありますので安心です。2人でもタクシーよりも安いのでいいですよ。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/01/08 |
| Activity Date: | 2018/01/03 |
Reviewed by: ちびたん
We gathered at Aloha Tower in the morning. The shuttle costs $14, so we took THE BUS, which was fine. A whale seemed to appear for a moment, but we couldn't see it due to the boat's location. Still, we enjoyed the beautiful views of Diamond Head and the hotels. It was a bit disappointing, though...
朝からアロハタワー集合です。送迎は14ドルかかりますのでTHE BUSで行きましたが問題なく行けますよ。一瞬クジラは現われたようですが、船の場所の関係で見れませんでした。それでも、ダイヤモンドヘッドやホテルの美しい景色は楽しめました。残念でしたが・・・
Thank you very much for joining our cruise.
We are very sorry that you were not able to fully enjoy whale watching this time.
Please do come back and give it another try.
All of our staff are looking forward to welcoming you again.
Star of Honolulu
この度は私共のクルーズにお越しいただき誠に有難うございました。
今回は十分に鯨の観測をお楽しみいただけず、大変残念に思います。
是非またチャレンジしにいらして下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2018/01/08 |
| Activity Date: | 2018/01/04 |
Reviewed by: ドタ バタ子
Due to the significant changes in altitude and climate experienced within just a few hours, participation is not recommended for those with health concerns. Even if you are healthy, be sure to listen carefully to the guide's instructions and adhere to the precautions. Doing so will ensure a wonderful experience. (^_-)-☆
数時間の間にかなりの標高差と気候の違いを体験するので、健康面で不安のある方の参加はお勧め出来ません。
健康であっても、ガイドさんの話をよく聞いて、注意事項は厳守しましょう。
そうすれば、素晴らしい体験ができますよ。(^_-)-☆
| Rating: | |
|---|---|
| Packages: | 1名様プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/08 |
| Activity Date: | 2017/09/28 |
Reviewed by: PICASOO UK
One family member arrived late, so I hurriedly made arrangements. My brother, who is not good at English, was able to join us safely. I would like to repeat this experience.
家族が一人遅れてきたので、慌てて手配しました。英語な苦手な弟でしたが、無事に私達と合流することができました。またリピートしたいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2018/01/08 |
| Activity Date: | 2016/11/18 |
Reviewed by: AI's family
My daughter, who was previously too young due to age restrictions, was finally able to participate, and we joined the tour together. On the west coast of the Big Island, you can see a wonderful sunset from anywhere, so I thought we might not need to climb the mountain, but the sunset from the summit of Mauna Kea was indeed exceptional.
I was worried about car sickness since I heard there are unpaved parts on the road to the summit, but instead of car sickness, I ended up suffering from altitude sickness due to the lack of oxygen. However, our guide quickly provided oxygen from a tank, and we were able to enjoy the sunset and the starry sky without any issues. I was really glad to have joined a tour with a guide.
At the snow-covered summit of Mauna Kea, I was concerned about the cold, but the rental cold-weather gear from Masashi Nature School was as warm as the reviews said. For those who are sensitive to the cold, I recommend bringing something to cover your face, head, and ears, as well as heat-tech innerwear for warmth.
It was great to have explanations during the stargazing as well. Last time I visited, I did not join the summit tour and only did stargazing from the mountainside, but when it comes to viewing the stars, I saw about the same or even more this time (the stargazing after the summit tour had quite a bit of interference from headlights of cars coming down from the summit). So, if the focus is on stargazing, it might not be necessary to have the sunset from the summit, but experiencing a sunset at such a height, higher than Mount Fuji, is something you can't easily find elsewhere.
前回は年齢制限に引っかかっていた娘も参加できる年齢になり、親子で参加しました。ハワイ島西海岸ではどこからでも素晴らしい夕日がみられるので、山の上に登らなくても…と思いましたが、マウナケア山頂からの日の入りはやはり格別でした。
山頂までの道は舗装されていない部分もあるという事で車酔いを心配していましたが、車酔いよりも酸素が少ないために起きる高山病にかかってしまいました。しかし、ガイドさんがすぐに酸素ボンベで酸素補給をしてくださり、事なきを得て日の入り、星空を見ることができました。やはりガイドさんのいるツアーに参加してよかったと思いました。
雪の積もるマウナケア山頂、寒さを心配していましたがマサシネーチャーズスクールの貸出用防寒具は口コミ通り暖かかったので、寒がりな方は防寒具で隠せない顔・頭・耳をカバーするものやヒートテックインナーで防寒対策をしておけばよいと思います。
星空ウォッチングも解説していただいて見られたのがよかったです。
前回来た時には山頂ツアーではなく、山の中腹でのスターゲイジングでしたが、星空を見るという事でしたら同じくらいかそれ以上見えた(山頂ツアー後の星空ウォッチングは山頂から降りてくる車が多いのでヘッドライトに邪魔される時間が結構あるため)ので、星空…という事にフォーカスするのであれば山頂日の入りである必要はないのかもしれませんが、富士山以上の高さでの日の入りを見る体験は他ではなかなかできないと思います。
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Families |
| Posted on: | 2018/01/08 |
| Activity Date: | 2017/12/25 |
Reviewed by: ゆつこ
The meeting place, meeting time, and waiting time were all fine. There were only a few hotels to visit, so I was very satisfied that we arrived without any frustration. However, when I tried to book the return trip (from the hotel to the airport) on-site, it was marked as "sold out," possibly because I was trying to book it two days in advance. It was my fault for booking late, but if they could accept reservations a little closer to the time, I would have given it five stars. I would like to use this service again next time.
集合場所・集合時間・待ち時間ともに問題なかったです。
周るホテル数も少なくてイライラすることもなくホテルに着けて大満足でした。
ただ、現地で帰り(ホテル→空港)を予約しようとしたら、前々日だったためか「販売終了」でした。
遅く予約した私が悪いのですが、もう少し直前まで受け付けていただけたら☆5つでした。
次の機会にはまた利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/08 |
| Activity Date: | 2017/12/11 |
Reviewed by: Kathy
A more detailed itinerary would be helpful. For those staying in princeville, it is a 2 hour ride to Waimea canyon. The time at the canyon lookout point is 20 minutes. The fern grotto is another hour's ride. Boat ride and music were great, but hike and visit to fern grotto from boat was 20-30 minutes. Though there a couple of other small stops, you have to understand most of 11 hours is riding in a mini-bus. Driver was great and preferred small bus to large one.
| Rating: | |
|---|---|
| Packages: | Standard Tour |
| Attended as: | Friends |
| Posted on: | 2018/01/07 |
| Activity Date: | 2018/01/04 |
Reviewed by: Don Henry
My wife, myself and my sister with her husband were able to get this trip. We were told that normally they like to do this trip with 6 people. We had only four in our group but they still ran the trip. We took the early morning van ride to Hana and the helicopter ride back. You can do this trip either way. We had a brand new GMC custom van, it was great. Greg our driver said that this company only has newer vans. The only thing better than a new van was a very experienced driver. Greg was great, he knew all the places to slow down and where you could get the best pictures. My wife and sister are very much into flowers, Greg was very knowledgeable on the subject. Many years ago I drove this road and I missed so much, having a driver/guide is the best way to to this. I have a commercial driving licence so I can recognize and appreciate a professional driver. Lunch was very good and light, you want that for the helicopter flight back. The pilot, Glenda was very smooth and safety was always a big concern. The helicopter company was Blue Hawaiian, top notch outfit. I could not think of one negative comment or even a constructive criticism. Is it cheap no, is it value for your money yes.
| Rating: | |
|---|---|
| Packages: | Morning Tour |
| Attended as: | Couples |
| Posted on: | 2018/01/07 |
| Activity Date: | 2017/12/15 |
Reviewed by: John and Nadine
We liked the attention to detail from the pick up at our resort to the background knowledge during the driving portion. We had plenty of time to get out of the bus to stretch and take pictures. We seemed to be able to see and do more due to a smaller bus. This tour, like most, is depended on clear and non rainy weather; check ahead to pick a good weather day for this adventure. To combine both parts is a full day; we were picked up at 7am delivered back at 6pm. I would strongly recommend these stops as a "must see". You could drive up and down the canyon, but you would miss a lot of sights and information. The boat ride is also something not to be missed.
| Rating: | |
|---|---|
| Packages: | Standard Tour |
| Attended as: | Couples |
| Posted on: | 2018/01/06 |
| Activity Date: | 2017/12/11 |
Reviewed by: どてかぼ
It was a shared bus, so I felt it was just like that. The driver was a cheerful person, and I had fun in a Hawaiian way. We went around several hotels, and there was someone who was late for the meeting. We took a detour and arrived at the airport. Since we had plenty of time at the airport, I was able to do some last-minute shopping.
乗り合わせバスだったので、そんなものかなぁって感じです。 運転手が陽気な方で、ハワイっぽく私は楽しかった❤いくつかのホテルを回り、乗り合わせで… 待ち合わせに遅れた方がいた。遠回りして空港へ着。空港の到着時間は余裕があったので、空港で最後の買い物が出来ました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2018/01/06 |
| Activity Date: | 2017/12/11 |
Reviewed by: りんりん
When I exited, it said to turn left, but there wasn't really a counter or anything. There were two young men with something like luggage carts, but both of them were on their phones, so I thought they might be from the same company based on their uniforms, but it was hard to approach them. I wondered if they were from a different place and ended up wandering around for a while. In the end, I asked a woman who was speaking to someone who hadn't made a reservation, and she took me to the two men, so I thought, "So this is where I was supposed to go." After that, everything went smoothly, but since it was my first time, I felt it would be better if it were a bit clearer.
出口を出て左となってましたが、特にカウンターなどがある訳ではなかったです。
荷物を運ぶカートの様な物に若い男性が2人いましたが、2人とも携帯をやっていた状態だったのでユニフォーム的には同じ会社の人かとは思ったのですが声を掛けにくく、違う所の人かと思い暫くウロウロしてしまいました。
結局、その人達ではなく予約してない人に声を掛けている女性に聞いてみると、その2人組の所に連れて行かれたので、やっぱりココだったのかと思った感じでした。
その後は問題なくスムーズでしたが初めてだったので、もう少し分かりやすいと良いなというのが感想です。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/01/06 |
| Activity Date: | 2017/12/16 |
Reviewed by: tsubacyan
The staff was kind, and although the food didn't quite suit my taste, the service was excellent. For the price, there was a generous amount of offerings, and as it was my first time participating, I was very satisfied.
スタッフが親切でお食事はあまり口に合いませんでしたがサービスは最高です。値段の割に盛りだくさんの内容が用意されていて初めての参加でしたが大満足でした。
Thank you very much for participating in our cruise.
We are sorry to hear that the food did not suit your taste, but we are glad to know that you were satisfied with the service.
We hope you will visit us again.
All of our staff are looking forward to welcoming you back.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございました。
お食事がお口に合いませんでしたのは残念ですが、サービスにご満足頂けました様で嬉く思います。
是非またお越し下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | 4コースとジャズライブ(最上階デックのプライベートテーブル確約) |
| Attended as: | Families |
| Posted on: | 2018/01/06 |
| Activity Date: | 2017/12/31 |
Reviewed by: tsubacyan
The staff was friendly, and although the food didn't quite suit my taste, the service was excellent. For the price, there was a generous amount of offerings, and as it was my first time participating, I was very satisfied.
スタッフが親切でお食事はあまり口に合いませんでしたがサービスは最高です。値段の割に盛りだくさんの内容が用意されていて初めての参加でしたが大満足でした。
Thank you for boarding.
Star of Honolulu
ご乗船有難うございました。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | 4コースとジャズライブ(最上階デックのプライベートテーブル確約) |
| Attended as: | Families |
| Posted on: | 2018/01/06 |
| Activity Date: | 2017/12/31 |
Reviewed by: カポレイ
The drivers are kind and smooth, and I use this service every time. I would like to use it again next time as well.
ドライバーさんも 親切でスムーズですし、 毎回 利用しています。また 次回も 利用したいとは思っています。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/06 |
| Activity Date: | 2018/01/03 |
Reviewed by: よしみ
I wanted to participate in the garden tour, but I was told to switch to another tour due to being over capacity, with no explanation as to why we had to change. It felt like they assumed Japanese people wouldn't complain, and it seemed like they were relying on Japanese individuals who had signed up for private tours. If the price is the same, I think it would be better to book this tour through a major travel company.
The lunch buffet had about seven types of desserts, but four of them were empty. The drinks were also empty. Since we had to eat within a limited time, it might be a good idea to bring a little something to eat yourself.
Overall, I felt that there are many beautiful places to see in Hawaii, and it didn't seem worth it to pay this much money to participate in this tour.
ガーデンツアーに参加したかったが、人数オーバーのため、他のツアーにしてくれと言われたが、なぜ私たちが他のツアーにしなければならないのか、全く説明はなし。日本人は何も文句を言わないと思っているのか、個人ツアーで申し込みをした日本人に頼んでいるように思えたので、同じ値段なら、大手の旅行会社を通してこのツアーに申し込みをした方がいいと思う。
ランチビュッフェは、デザートを含め、7種類ほどあったが、4種類は空。飲み物も空。限られた時間で昼食をとらなければならず、自分で食べるものを少し持って行った方がいいかも。
全体の感想としては、ハワイにはきれいな景色を見れるところがたくさんあるし、これだけのお金を払ってこのツアーに参加する価値はないように思えた。
| Rating: | |
|---|---|
| Packages: | 通常プラン(2018年3月31日までのご参加) |
| Attended as: | Families |
| Posted on: | 2018/01/06 |
| Activity Date: | 2017/12/23 |
Reviewed by: Yu-pin
Since it was a trip with my sister, taking a taxi would have been expensive, so I made a reservation here. Initially, I thought about booking directly through the Roberts Hawaii website, but I had difficulty entering information due to some glitch on the site. When I checked here, I found the same price, and since I could use points as well, I decided to book here. The pickup for the return was a little over 10 minutes late, so I was a bit nervous, haha.
妹と二人旅でしたので、タクシーだと高くつくためこちらを予約。当初ロバーツハワイのサイトから直接予約をしようと思いましたが、サイトに入力していると、サイトのズレ?か何かで入力し難く、こちらを覗いたら同じ金額で出ていたので、ポイントも使えるし…と思い、こちらで予約しました。
帰りのピックアップが10分少し遅れてバスが来たので、少しドキドキしました笑
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2018/01/06 |
| Activity Date: | 2018/01/03 |
Reviewed by: 花うさぎ
I found a staff member and when I spoke to them, they put a shell lei around my neck. My husband was able to smoke until other guests arrived, which was nice since we had plenty of time.
スタッフの方を見つけ、声をかけると貝殻のレイをかけてくれました。
主人が、他のお客さんが来るまでタバコを吸え、
時間的にも余裕があり良かったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/01/06 |
| Activity Date: | 2017/12/29 |
Reviewed by: まだかゆい
I have used the Star of Honolulu countdown before, and I recommend the Polynesian Show version. The jazz performance I attended previously had a nice, calm atmosphere, but the countdown really needs to be lively! The fireworks were beautifully visible right in front of us. However, the dinner with tough and flavorless steak and an incredibly chewy lobster was quite disappointing, so let's just say that was part of the experience...
以前もスターオブホノルルのカウントダウンは利用しているのですが、ポリネシアンショーバージョンがおすすめです。以前参加したジャズ演奏も落ち着いた感じがそれなりに良かったのですが、やはりカウントダウンは盛り上がらなきゃ!花火も真正面に綺麗に見えました。しかし硬くて味のないステーキと噛みごたえが半端ないロブスターのディナーはかなりお粗末なので、その辺はご愛嬌という事で。。。
Thank you very much for joining our cruise.
We are very pleased to hear that you enjoyed the countdown with us on board.
We will share your comments regarding the meals internally and use them to improve in the future.
Thank you for your valuable feedback.
All of our staff look forward to welcoming you again.
Star of Honolulu
この度は私共のクルーズにお越し頂き、誠に有難うございました。
船上で、私共と一緒にカウントダウンをお楽しみ頂けました様で大変嬉しく思います。
お食事に付きましてのコメントは社内で共有させて頂き、今後の改善に役立たせて頂きます。
貴重なご意見有難うございました。
またのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | 3コースディナーとポリネシアンショー |
| Attended as: | Couples |
| Posted on: | 2018/01/05 |
| Activity Date: | 2017/12/31 |
Reviewed by: N/a
Our family really enjoyed this trip. The crew was informative, friendly and fun. The trip up the coast was beautiful and the music on the boat was quite nice.
| Rating: | |
|---|---|
| Packages: | Dinner Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2018/01/05 |
| Activity Date: | 2017/12/30 |
Reviewed by: しんじ
The four-wheeler was a bit scary, but it was thrilling. I was able to experience quite a sensation. It was moving!
4輪バギーは、ちょっぴり怖かったけど、スリルがありました。中々の感覚を味わう事が出来ました。感動的です❗
| Rating: | |
|---|---|
| Packages: | 通常プラン(2018年3月31日までのご参加) |
| Attended as: | Families |
| Posted on: | 2018/01/05 |
| Activity Date: | 2018/01/02 |
Reviewed by: 164-165
Since it was early in the morning, I considered whether to take a taxi or not, but I had used Veltra a few times, so I made a reservation in advance from Japan. On the day of travel, I was picked up on time, arrived at the airport early, and was able to board the plane without any issues.
朝早いのでタクシーと何方が良いか考えましたが、何回かベルトラを利用していましたので、日本から事前に申し込みしました。当日は時間通りにピックアップしてもらい、早めに空港へ到着し、問題なく飛行機に乗ることができました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/01/05 |
| Activity Date: | 2017/11/23 |
Reviewed by: 164-165
Since it was early in the morning, I considered whether to take a taxi or not, but I had used Veltra several times, so I made a reservation in advance from Japan. On the day of the trip, I was picked up on time, arrived at the airport early, and was able to board the plane without any issues.
朝早いのでタクシーと何方が良いか考えましたが、何回かベルトラを利用していましたので、日本から事前に申し込みしました。当日は時間通りにピックアップしてもらい、早めに空港へ到着し、問題なく飛行機に乗ることができました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/01/05 |
| Activity Date: | 2017/11/23 |
Reviewed by: Javier Manuel mejia
Best service, show and this young woman was my server the first time I went n I was so surprised when I show her the picture that I took the first time that she remember me and my OHANA . my experience overall was fantastic and that's why I decided to do it again...MAHALO for this beautiful and wonderful experience...
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families with Young Children |
| Posted on: | 2018/01/05 |
| Activity Date: | 2018/01/02 |
Reviewed by: Totti
Really fun riding the military truck and the hike was awesome. Little challenging for people who aren’t used to hiking. This hike is different because it is full of muds and slippery areas. Also you have to cross the 4 streams. Super fun but not recommended for families with kids.
| Rating: | |
|---|---|
| Packages: | The Big Adventure (3.5-Mile Hike) |
| Attended as: | Friends |
| Posted on: | 2018/01/04 |
| Activity Date: | 2017/12/30 |
Reviewed by: ジョニーくん
I was looking forward to seeing whales, dolphins, and turtles, but I was disappointed that I didn't see anything. It's no good to have too high expectations. The weather was nice, so the view was good.
くじらやイルカカメなど楽しみにしていましたが何も見れず残念でした。期待しすぎるとダメですね。天気は良かったので眺めは良かったです。
Thank you very much for boarding with us this time. We sincerely look forward to welcoming you back on board when you visit Hawaii again.
この度はご乗船頂きまして、誠に有難うございます。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | 家族割引!ホエールウォッチ |
| Attended as: | Couples |
| Posted on: | 2018/01/04 |
| Activity Date: | 2017/12/31 |
Reviewed by: natsurin
I had been looking forward to going to the Big Island of Hawaii for so long, but the sunset from the summit of Mauna Kea was not special; it was just beautifully ordinary, really ordinary...
Maybe it's because the sunsets on the Big Island are beautiful no matter where you watch them from...
Perhaps I've experienced too many sunrises and sunsets during my travels, both abroad and domestically...
On the tour's website, it mentioned, "Using a reflecting telescope and a laser pointer, the guide will explain the constellations and stars," and I was really looking forward to seeing the stars and the moon through the reflecting telescope. However, there was no telescope set up at the location for viewing the constellations, and there was no explanation that there wouldn't be a reflecting telescope this time, which was quite disappointing.
In the car, I was seated in a three-person row with an unfamiliar elderly man and his adult daughter. The elderly man took up quite a bit of space, so I was in a half-sitting position the whole time... I didn't say anything to the elderly man about not moving in, so the driver wasn't at fault, but I thought it would be tough if someone with a larger build sat in the same row.
念願のハワイ島に行く前から凄い凄い期待し過ぎてしまっていたので、実際に観たマウナケア山頂からの夕陽はスペシャルでは無く、普通に綺麗だった、本当に普通に…
ハワイ島はどこから夕陽を観ても綺麗過ぎだからでしょうか…
沢山の海外旅行、国内旅行で朝日・夕陽を体験し過ぎてしまったのかもしれない…
ツアーのHPに「反射望遠鏡とレーザーペンを使ってガイドが星座と星の説明」とあり、「反射望遠鏡」で観る星や月を超楽しみにしていたのに星座を観る場所には反射望遠鏡の準備もされていなくて、今回は反射望遠鏡が無いと言う説明もなくて、Wでガックリ度が増しました(涙)
_| ̄|○
車の中では3人席で知らないお爺さんと成人した娘と私。お爺さんは1人でかなり座席を所有するので私はずっと半ケツ状態でした…
特に奥に詰めないお爺さんに注意もしなかったので担当のドライバーさんには責任はありませんが、かなり体格の良い方が同じ列の席に座ると大変だと思いました。
Dear Natsurin,
This is Tomoe from Nature School. Thank you very much for participating in our tour. I would also like to express my gratitude for sharing your experience.
On this day, due to the snowfall at the summit of Mauna Kea from the previous day, there were many tourists. After enjoying the sunset, there was an accident involving a rental car that overturned around 3,200 meters on the descent. As a result, the stargazing we had planned at this altitude was affected by the traffic jam caused by the accident, and we ended up stargazing at the Onizuka Center instead. However, due to the delay caused by the accident, we arrived at the Onizuka Center at 19:40. While the stars were clearly visible, there was a rush with customers wanting to take photos and return to the hotel quickly, and it seems we forgot to set up the telescope. We did not receive any reports from our guide regarding this. (Depending on the weather on the day, there may be times when we do not set up the telescope, but we usually explain this in advance.)
To prevent such occurrences in the future, we will share your valuable feedback within our company and work on improvements.
We will do our utmost to provide a better experience during your next visit, and all of our staff sincerely look forward to your participation.
Nature School
Tomoe
natsurin様
ネイチャースクールのトモエと申します。
弊社のツアーにご参加頂きましてありがとうございました。
また体験談の投稿を頂きまして重ねてお礼を申し上げます。
この日は前日からのマウナケア山頂の積雪により一般人の観光客が多く夕陽を鑑賞後下山途中の3200メートルあたりで一般客のレンタカーの横転事故がございまして、
予定していたこの高さでの星観測は事故による渋滞で車両のライトが明るすぎたためオニズカセンターでの星観測となりました。
ただ事故の渋滞によりツアー時間は大幅に遅れたため
19:40にオニズカセンター到着
星はよく見えましたが写真撮影、早くホテルに帰着されたいお客様等、バタバタしてしまい、望遠鏡を出し忘れてしまったとの事でした。ガイドからは弊社にも報告がございませんでした。
(当日の天気によっては望遠鏡を出さない事もございますが通常は事前にご説明をさせていただいております)
今後この様なことが無いようにnatsurin様の貴重なご意見を社内で共有し、改善していく所存ですので何卒宜しくお願い申し上げます。
次回のご来島の際には全力で頑張りますのでスタッフ一同natsurin様のご参加を心よりお待ち申し上げます。
ネイチャースクール
トモエ
| Rating: | |
|---|---|
| Packages: | 【10日前までのお申込みで無料特典】基本プラン |
| Attended as: | Families |
| Posted on: | 2018/01/04 |
| Activity Date: | 2017/12/23 |
Reviewed by: clownsy
My first time in Hawaii! My first countdown cruise! It was amazing! Welcoming the New Year in another country with a countdown of 3, 2, 1! People from all over the world came together and shouted "Happy New Year!" The food was delicious, and there were goodies on the table, making it a very enjoyable and dreamlike moment! I definitely want to participate again.
初ハワイ!初カウントダウンクルーズ!最高でした!他国で新年を迎える、3.2.1のカウントダウン!どこの国の人も1つになって、ハッピーニューイヤーを叫びました!食事も美味しく、テーブルには、グッズが置かれて、とても楽しく夢のようなひと時でした!また、是非参加したいです。
Thank you very much for boarding with us. We are very pleased to hear that you enjoyed your experience. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船頂きまして、誠に有難うございます。楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | 3コースディナーとポリネシアンショー |
| Attended as: | Families |
| Posted on: | 2018/01/04 |
| Activity Date: | 2017/12/31 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in our cruise. We are truly sorry that you were unable to enjoy whale watching this time, and that you could not use the top-tier ticket. There are times when you can witness the spectacular jumps of active whales, so please do come back and give it another try. All of our staff are looking forward to welcoming you again.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございました。
今回は鯨の観測をお楽しみいただけず、また最上船チケットもご利用いただく事ができず、大変残念に思います。
アクティブな鯨の豪快なジャンプをご覧いただける時もございますので、是非またチャレンジしにいらして下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル