Reviewed by: Team Thomas
My husband and I had a spectacular time on this 5 star dinner cruise. We've lived here for 11 years and this was our first time experiencing the elegance and absolute superb 5 star dinning experience the Star of Honolulu offers. From start to finish everything was spectacular. We were treated like VIP's. We were greeted and warmly escorted to the boat where we partook of some extremely delectable pupu's while being serenaded by a Polynesian dancer and ukulele player. We were also introduced to the Captain of the ship and was afforded a photo op with him. As the evening progressed the boat set sail and the 7 course meal did not disappoint. We ate until our belly's were super tight. Did I mention the majestic sunset we watched from our window seats? Simply amazing! We also enjoyed the top shelf drinks that were apart of the menu. But not to worry if you are not an alcohol drinker there are many non-alcohol drinks to choose from.
This dinner cruise truly exceeded our expectations and we would wholeheartedly recommend the 5 star experience especially for that very special occasion. Its the perfect way to celebrate. It's kid friendly too. Mahalo Star of Honolulu for a very memorable anniversary! #14yrs
| Rating: | |
|---|---|
| Packages: | BOGO Review Rebate Special - Five Star Dinner, Private Table & More [Apr] |
| Attended as: | Couples |
| Posted on: | 2018/01/29 |
| Activity Date: | 2018/01/25 |
Reviewed by: mu-
Due to heavy snowfall, my departure from Japan was delayed by five and a half hours, and I thought it was understandable if my plans were canceled. However, I was welcomed as if nothing had happened and was taken care of. I was very grateful as I was tired, and although it was my first time using the service, I would like to request it again next time.
大雪の為、日本の出発が5時間半も遅れ出口も予定の方に出られずキャンセルされていても仕方ないと思っていたところ、何もなかったように迎えてくれて送っていただけました。疲れていたので非常にありがたく初めて利用しましたが次回もお願いしたいと思いました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/29 |
| Activity Date: | 2018/01/22 |
Reviewed by: コビトカバ
What a wonderful tour to drive to the summit higher than Mount Fuji and observe the sunset and starry sky! Experienced staff will take you close to the summit of Mauna Kea while helping you acclimatize to the altitude to avoid altitude sickness. You can also see the Subaru Telescope at the National Astronomical Observatory of Japan in Hawaii up close, enjoying the sunset and taking photos in the clear air.
To avoid any issues with astronomical observation, you will descend from the summit within 30 minutes of sunset and stop at a suitable location for stargazing and photography of constellations. The low light pollution allows you to see many stars. This is undoubtedly a unique tour that I highly recommend for the Big Island.
There are regular restroom breaks on the way to the summit, and there are portable toilets at the summit. While some may have reservations about using portable toilets, a little patience is necessary. On the day I went, there was no wind and it wasn't too cold, but at an altitude of over 4200 meters, your body can get cold after a long stay, so I recommend bringing a compact down jacket and a hat.
Since only 200 people can reach the summit in a day, it's a good idea to make your tour reservation early.
富士山より高い山頂へ車で行き夕日と星空観測、なんとステキなツアーでしょう♪
慣れたスタッフが高山病にならないよう高度に順応させながらお客様をマウナケアの山頂近くへ連れて行ってくれます。
そして日本の誇る国立天文台ハワイ観測所すばる望遠鏡も間近に望み、澄んだ空気の中を沈んでゆく太陽を眺め写真撮影。
天文観測の障害とならないよう日没から30分以内に山頂を降り途中の星空観測に適した場所で星座の観測と写真撮影をしてくれます。
チリが少ない環境はとても多くの星を見ることが出来ます。
ハワイ島ならではのツアーであることは間違いなく是非お勧めします。
山頂に行くまでもこまめにトイレタイムが設けられ、山頂には簡易トイレが設置されています。簡易トイレは抵抗のある人もいるかと思いますが、そこはちょっと我慢も必要です。
行った日は風も無くそれほどの冷え込みでは無いとのことでしたが、やはり高度4200m超えると長時間の滞在は体が冷えてきますので、自分でもコンパクトにしまえるダウンや帽子等用意される事をお勧めします。
1日に200人までしか登頂できないとのこと、早めのツアー予約も心掛けると良いかと思います。
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Couples |
| Posted on: | 2018/01/29 |
| Activity Date: | 2018/01/15 |
Reviewed by: 赤塚良太
I was able to move smoothly without waiting on both the outbound and return trips. Although the driver couldn't speak Japanese, I appreciated their polite service.
行も帰りも待たされることなくスムーズに移動できました。運転手さんも日本語は話せないものの丁寧な対応をしてくれてありがたかった。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/29 |
| Activity Date: | 2018/01/26 |
Reviewed by: アリス
I used this service before, so I requested it again this time. I also rented a Wi-Fi device, so I was glad to wait a little and arrived at the hotel smoothly.
以前も利用したので今回もこちらにお願いしました。Wi-Fiもレンタルで借りてたので少し待っていただきスムーズにホテルに到着できて良かったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/01/28 |
| Activity Date: | 2018/01/11 |
Reviewed by: しまりさ
The view from the summit was amazing, but above all, Mr. Yamapi's guidance was the best. It was our honeymoon, and we were able to see the most beautiful starry sky while listening to his wonderful stories, creating memories that will last a lifetime. We will definitely go again, so please continue this tour! Thank you!
山頂での景色はもちろん、なにより山Pさんのガイドが最高でした。
新婚旅行でしたが、素敵なお話のなかで最高のほしぞらをみられて、一生の思い出になりました。また絶対に行くので、このツアーはずっと続けていってください!お願いします!
| Rating: | |
|---|---|
| Packages: | 大人2名以上(2020年3月まで) |
| Attended as: | Couples |
| Posted on: | 2018/01/28 |
| Activity Date: | 2018/01/14 |
Reviewed by: ダイナモ
Since my child is small and unable to enjoy activities like snorkeling, we participated in a whale watching tour. There are many comments about not seeing whales on this tour, and unfortunately, we were no exception. However, the weather was nice, and when we went out on deck, the breeze felt pleasant. The view of Diamond Head and Waikiki Beach from the sea was quite lovely, and I thought it was worth participating at this price.
子供が小さくて、シュノーケリングなどのアクティビティが楽しめないので、ホエールウォッチングに参加しました。クジラが見えないというコメントも多々見られるこのツアーですが、ご他聞にもれず見ることができませんでした。しかしながら、天気が良く甲板にでると風が気持ちよく、海から見るダイヤモンドヘッドやワイキキビーチもなかなか良いものであり、この値段なら参加価値はあるかナと思いました。
| Rating: | |
|---|---|
| Packages: | 家族割引!ホエールウォッチ |
| Attended as: | Families with Young Children |
| Posted on: | 2018/01/28 |
| Activity Date: | 2018/01/06 |
Reviewed by: Vivian
We took our grandchildren on the Star of Honolulu whale watching cruise. Unfortunately the whales were elsewhere and not a single one was spotted. That certainly did not stop us from having a wonderful time. The day was beautiful, the boat comfortable, the staff very informative and friendly. The wonderful bonus, because there were no whales spotted, we have been given a return voucher good for anytime this whale watching season. A great value and will go again!
| Rating: | |
|---|---|
| Packages: | 2-hour Morning Whale Watching Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2018/01/28 |
| Activity Date: | 2018/01/02 |
Reviewed by: かねごん
This time, we participated with two adults and two children, a total of four people. The ranch is incredibly vast, and it's even more enjoyable when you compare it to the movie! The bus is very cold, so I recommend bringing warm clothing like a jacket. All the tour guides are entertaining, so definitely participate!
During the cruise, the captain's steering occasionally splashed water on the guests standing at the front, which got everyone excited. There were children on board as well, but it can be quite bumpy, so please be careful.
By the way, for lunch, there was a buffet with delicious dishes like meat, rice, and cake served during the tour, which was great.
今回、大人2人、子供2人の4人で参加です。
牧場は凄く広大で映画と照らし合わせて見るとより楽しいです!
バス内は凄く寒いので上着など温かいものを持っていくことをオススメします。どのツアーのガイドさんも面白いので是非是非参加してください!
クルーズはキャプテンの操縦によって、一番前に立っているお客さんには時折波がかかって、みんな興奮気味でした。子供さんもいましたが、結構揺れるので気をつけてください。
ちなみに、ランチですが、ツアーの合間でバイキングでお肉、お米、ケーキなど美味しい料理がでて、良かったです。
| Rating: | |
|---|---|
| Packages: | 通常プラン(2018年3月31日までのご参加) |
| Attended as: | Families with Young Children |
| Posted on: | 2018/01/28 |
| Activity Date: | 2018/01/04 |
Reviewed by: ダイナモ
I used this service for round trips between Honolulu and the airport. The $15 per person one-way fare was appreciated for our family of three, and we were happy to use it. We had a 3-year-old, and although it was stated that they could sit on our lap, there was enough space for them to sit in a seat, and since it was quite empty, no one said anything. Naturally, there were no tour-like explanations, and there was only one other group of passengers, so we went straight to the hotel. I think it took about 25 minutes to arrive. I will use this service again.
ホノルルと空港の往復に利用しました。
片道1人15ドルは3人家族としてはありがたく、喜んで利用させていただきました。
3歳児がおり、膝上とのことでしたが、シートに座れる余裕がありシートに座らせていましたが、ガラガラでしたので何も言われませんでした。
当然ながらツアーのような説明会もなく、乗客もたまたま他に1組だけだったのでホテルまで一直線。25分くらいで着いたと思います。
また利用します。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2018/01/28 |
| Activity Date: | 2018/01/05 |
Reviewed by: Ron
We were amazed by the beautiful view at the Waimea Canyon.
I'm not sure what it is about the fern grotto, it is a place you have to see if you come to Kauai. It's not as breathtaking as other sights in Hawaii, but still it is moving in it's own way.
The tour guide was great and we got to see and hear about a myriad of things along the way that you wouldn't appreciate if you didn't have a guide. They know the places to stop and see, and the ones to pass by.
We would recommend this tour for anyone coming to Kauai.
| Rating: | |
|---|---|
| Packages: | Standard Tour |
| Attended as: | Couples |
| Posted on: | 2018/01/27 |
| Activity Date: | 2018/01/26 |
Reviewed by: はなか
The counter was easy to find from the airport, and it was reassuring to have a Japanese person there. It didn't take much time to get to the hotel, which was helpful.
空港から集合場所まで分かりやすくカウンターは日本人の方で安心感がありました。
ホテルまでもそれほど時間がかからず助かりました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2018/01/27 |
| Activity Date: | 2018/01/04 |
Reviewed by: aki
Since it was my first winter trip to Hawaii in a while, I signed up for whale watching. Although I didn't see any whales, I did see rainbows twice. I was also moved to encounter a large pod of dolphins. I believe it was likely due to the tour company's consideration that they changed the course for us.
久しぶりの冬のハワイ旅行だったのでホエールウォッチングに申し込みました。
ホエールは見れなかったのですが、レインボーが2回。
あとイルカの大群に会え感動しました。
恐らくツアー会社の方の計らいでコースを変更してくださったのではないかと思っています。
Thank you very much for joining our cruise.
We are sorry that you were unable to observe any whales.
Please do come back and try again.
All of our staff are looking forward to welcoming you.
Star of Honolulu
この度は私共のクルーズにお越し頂き、誠に有難うございました。
鯨は観測いただけず、残念に思います。
是非またチャレンジしにいらして下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Friends |
| Posted on: | 2018/01/27 |
| Activity Date: | 2018/01/07 |
Reviewed by: なかよしファミリー
They arrived on time to pick me up, and I was able to reach the airport smoothly, which allowed me to complete the check-in process with plenty of time to spare! Thank you very much!
時間どうりに迎えに来ていただき、スムーズに空港へ到着できたので、余裕を持って手続きが出来ました! ありがとうございました!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2018/01/27 |
| Activity Date: | 2018/01/17 |
Reviewed by: 座敷豚
I couldn't see any whales, but that's just how nature is, so there's nothing to be done about it. However, they said they would distribute tickets for the next time, yet there was no further information provided. It feels bad to get the impression that they think, "They're just tourists, so they won't come back." If that's the case, they shouldn't have said anything from the beginning.
Alternatively, they need to come up with some creative pricing strategies for cruises, like the icebreaker boats in Hokkaido, otherwise, it gives off a feeling of being left hanging because it's a foreign country. I wanted to see whales, but I should have gone to Okinawa instead. What a shame. The tour company really needs to think this through.
鯨に会えなかったの自然任せだからしょうがないけど、次回のチケット配ると言いながら、何も案内なし。
「旅行客だから、もう来ないだろう」みたいな感じが気分悪い。
それなら、初めから言わなきゃいいのに。
または北海道の流氷船みたいに、クルーズの場合の料金設定をする等の工夫しないと、異国だから的なやりっぱなし感広がるよ。
鯨見たかったけど、沖縄にすればよかった。
残念。
ツアー会社も考えなきゃダメよ。
Thank you very much for joining our cruise.
We are very sorry that you were unable to observe whales this time.
Regarding the reboarding ticket, we do announce on board in cases where observations are not made, but we sincerely apologize that this information did not reach you.
We will share your comments internally and strive for improvements in the future.
Thank you for your valuable feedback.
Star of Honolulu
この度は私共のクルーズにお越し頂き誠に有難うございました。
今回鯨を観測頂けなかった事、大変残念に思います。
再乗船券に付きましては、観測できなかった場合、船上でアナウンスをいたしておりますが、
ご案内が伝わず、大変申し訳ございません。
頂きましたコメントは社内で共有させて頂き、今後の改善に努めさせて頂きます。
貴重なご意見有難うございました。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2018/01/27 |
| Activity Date: | 2018/01/04 |
Reviewed by: なかよしファミリー
Last time, we arrived at the hotel very smoothly and quickly, so we requested the same this time... However, there was no one at the desk... After being guided to the car, we had to wait quite a while without any explanation... It's our fault for not understanding English!! So we applied for it!! It was a bit disappointing!
前回はとてもスムーズにスピーディーにホテルへ到着できたので、今回もお願いしたのですが・・・・
デスクには、人がいなくて・・・
で、車の所へ案内していただいた後は、何の説明もなくかなり待たされて・・
英語のわからない私たちが悪いのですが!!なので申し込んだのですが!!
少し残念でした!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2018/01/27 |
| Activity Date: | 2018/01/22 |
Reviewed by: カズ坊
This time, we were unable to encounter any whales. Our schedule was packed during this trip, so we couldn't take advantage of the reboarding guarantee. Our next trip is planned for October, which is the off-season, but if we have another opportunity, we'll try again!
今回は、クジラに遭遇することが出来ませんでした。
今回の旅行では、日程も詰まっていたので、再乗船の保証も利用できず、次回の予定は10月なので、シーズンオフ、また機会があれば再挑戦!
Thank you very much for joining our cruise. We are very sorry that you were unable to observe any whales this time and that you did not have the opportunity to use your reboarding ticket. We hope you will come back and try again. All of our staff are looking forward to welcoming you back.
Star of Honolulu
この度は私共のクルーズにお越し頂き、誠に有難うございました。
今回は鯨を観測いただけず、また再乗船券をお使い頂く、機会もなかったとの事、大変残念に思います。
是非またチャレンジしにいらして下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ+朝食<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2018/01/26 |
| Activity Date: | 2018/01/20 |
Reviewed by: Kay
What a wonderful tour!! This was the highlight of our 10 days in Hawaii. Our guide, Gary was great, and the lunch was wonderful on the black sand beach at Hana! Our pilot, Glenda was great! I've never seen such a beautiful place. We will return and do this tour again!
| Rating: | |
|---|---|
| Packages: | Morning Tour |
| Attended as: | Couples |
| Posted on: | 2018/01/26 |
| Activity Date: | 2018/01/21 |
Reviewed by: seiko.K
The weather wasn't very good, and we couldn't see any whales at all. The constant chatter in English became increasingly annoying, and when it was clear there were no whales, they even started making up false claims like "Look, something at 5 o'clock!" It turned into the worst way to pass the time. While it's understandable since we are dealing with nature, it was truly disappointing! I was really let down.
お天気もあまり良くなく全くクジラは観ることができませんでした。
しゃべりっぱなしの英語の声がだんだん煩わしく耳障りになり、クジラがいないとわかるとわざと5時の方向に何かが!みたいな嘘の煽りまでする始末で最悪の時間つぶしになりました。自然が相手なので仕方ないとはいえ本当に残念!がっかりでした。
Thank you very much for joining our cruise.
We are very sorry that you were unable to observe any whales this time.
We will share your comments regarding the naturalist's announcements internally and use them to improve in the future.
Thank you for your valuable feedback.
Star of Honolulu
この度は私共のクルーズにお越し頂き、誠に有難うございました。
今回、鯨を観測いただけませんでした事、大変残念に思います。
ナチュラリストのアナウンスに付きまして頂きましたコメントは社内で共有させて頂き、
今後の改善に役立たせて頂きます。
貴重なご意見有難うございました。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Friends |
| Posted on: | 2018/01/26 |
| Activity Date: | 2018/01/17 |
Reviewed by: NTW
Great service. Was a quick trip to hotel and bus driver was efficient.
| Rating: | |
|---|---|
| Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
| Attended as: | Couples |
| Posted on: | 2018/01/26 |
| Activity Date: | 2018/01/22 |
Reviewed by: タカハシ
This time, since there were four of us, we didn't use the shuttle service and took a taxi instead. It was just a little over $15, maybe not even $20.
I've participated before, but this time I was able to see it up close. I enjoyed being able to view Waikiki Beach from the sea, and it felt like a mix of whale watching and cruising. We even saw a rainbow, which was amazing.
今回は友人と4人だったので、送迎付きにせずタクシーで向かいました。
15$ちょっとだったかな?20$もかからないです。
以前にも参加したことがあるのですが、今回は間近で見れました。
ワイキキビーチを海から眺めることができて、ホエールウォッチングとクルージングみたいな感じで楽しめました。虹も見れて最高でした。
Thank you very much for boarding with us. We are very pleased to hear that you enjoyed your experience. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船頂きまして、誠に有難うございます。楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Friends |
| Posted on: | 2018/01/25 |
| Activity Date: | 2018/01/22 |
Reviewed by: Rashisu
I arranged a surprise vow renewal for my parents who are celebrating their golden wedding anniversary. I was nervous about whether it would be successful, but the crew member who spoke Japanese skillfully guided us by saying, "Shall we watch the sunset from the deck with a great view?" We were able to hold the ceremony safely in front of the captain. Since there were many guests, we were originally supposed to have a table in the center, but I was thrilled that they secured a table by the window for us. The view from the ship and the onboard show were both wonderful, and I believe it became a lifelong memory for my parents. Thank you very much!
金婚式を迎える両親に、サプライズとしてバウ・リニューアルを申し込みました。成功するかどうかドキドキでしたが、日本語のできる乗務員さんが「眺めのよいデッキで夕陽を見ませんか」とうまく誘導してくださり、キャプテンの前で無事セレモニーを行うことができました。席も人数が多いのでセンターテーブルの予定だったのが、窓際のテーブルを確保していただき感激です。船からの眺めも船内のショーも素晴らしく、両親にとっても一生の思い出になったと思います。ありがとうございました!
Thank you very much for boarding with us. Also, congratulations on your parents' golden wedding anniversary! We are very pleased to hear that you enjoyed your time with us. We look forward to welcoming you back on board when you visit Hawaii again.
この度はご乗船頂きまして、誠に有難うございます。そして、ご両親の金婚式、おめでとうございます!楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | 【2023年12月30日まで】カジュアル!1スターディナー |
| Attended as: | Families |
| Posted on: | 2018/01/24 |
| Activity Date: | 2018/01/21 |
Reviewed by: Jobin McGooch
From the amazing sunset to seeing lava jumping in the caldera to the unexpected rainbow at sunset, all of the scenery was beautiful. Our tour guide, Brett, was outstanding. He had fantastic knowledge of the island, answered everyone's questions, and was really funny/entertaining. His stories of Hawaiian folklore while driving between stops were great. Overall, the day was great! I would definitely recommend booking this tour.
| Rating: | |
|---|---|
| Packages: | Route #1 - Rainbow Falls, Hilo Town & Volcano |
| Attended as: | Couples |
| Posted on: | 2018/01/23 |
| Activity Date: | 2018/01/12 |
Reviewed by: Ron
We had a thoroughly delightful evening. We had the all you can eat crab and purchased 1 bottle of wine.
The show was lovely and enthusiastically done. The tour and the meal was very well organized. This is a must do in Honolulu...
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2018/01/23 |
| Activity Date: | 2018/01/21 |
Reviewed by: jenney
Flight at 9:35 AM. Departing Japan while debating between public bus, taxi, and shuttle service. During my stay in Hawaii, public buses are scary in terms of timing. Taxis are expensive. So, I made a reservation with Veltra in Hawaii. A few hours after the reservation, I received a confirmation email. The pickup was at 6:00 AM. It was still dark in Waikiki. They came to pick me up before the scheduled time and took me to the airport. There were also other people from the same accommodation on board. A few others from different hotels shared the ride as well. The driver was friendly. Thank you very much. By the time I arrived at the airport, it was completely bright outside.
朝9時35分のフライト。公共バス・タクシー・送迎シャトルと迷いながら日本出発。ハワイ滞在中、公共バスは時間がこわい。タクシーは値段が高い。と思い、ハワイにてベルトラで予約。予約後、数時間後に予約確認のメールが入りました。6時ピックアップでした。まだワイキキは暗いときです。予定時刻前に迎えに来てくれて、空港までおくってくれました。同じ宿に泊まっていた人も乗車。別のホテルでも数名乗車しての相乗りです。ドライバーも気さくな方でした。ありがとうございました。空港にくつとすっかり明るくなっていました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/23 |
| Activity Date: | 2017/12/26 |
Reviewed by: uahy2002
I got a little lost on the way, but since there were only a few people and I knew the destination, I was able to reach the hotel quickly. The staff's response was good, and I would like to use it again.
場所を少し迷ってしまいましたが、行先と人数が少なかったのですぐにホテルに着く事が出来ました。スタッフの方の対応も良く、また利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/23 |
| Activity Date: | 2018/01/18 |
Reviewed by: ミニー
Since the meeting place was set at the corner of ○○ Street and ○○ Street, I waited at that corner after leaving the hotel. However, after waiting for 10 minutes without anyone arriving, I decided to return to the hotel to make a call. When I got back, I found a shuttle bus parked in front of the hotel entrance. I wish it had been indicated that the bus would come to the front entrance.
事前に待ち合わせ場所が○○通りと○○通りの角となっていたため、ホテルを出てその角で待っていましたが10分待っても来なかったため、ホテルから電話をしようとホテルに戻るとホテルの正面玄関前に送迎バスが停まっていました。正面玄関前に来てくれるのであれば、そのように書いてほしかったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families with Young Children |
| Posted on: | 2018/01/22 |
| Activity Date: | 2018/01/20 |
Reviewed by: milk
I was unsure whether to take a taxi, but this time I used Roberts Hawaii. They provided round-trip transportation that was neither particularly good nor bad.
タクシーにしようか悩みましたが、今回はロバーツハワイさんを利用しました。可もなく不可もなく、、という感じで往復送迎していただきました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/01/22 |
| Activity Date: | 2017/12/29 |
Reviewed by: 花うさぎ
On the morning of my return home, I was waiting at the pickup location, but after 10 minutes had passed without anyone arriving, I called to check and was told that there was no reservation. While I was explaining the situation and the person assisting me was looking into it, time kept passing by. In the end, they called a taxi because there were no vehicles available, but it took a long time to arrive. I judged that I might miss my flight, so I arranged for a shuttle bus myself and managed to make it just in time. I think this is a rare occurrence, but it was quite stressful. I need to prepare for various scenarios in advance.
帰国する朝にピックアップの場所で待っていたのですが、10分過ぎても来なかったため電話をすると、予約されていないとのこと。色々こちらが説明したり、対応してくれた方が調べたりしているうちに、どんどん時間が過ぎていきました。結局、車両が空いていないということでタクシーを呼んでくれたのですが、これがなかなか来ず、このままでは飛行機に乗れなくなると判断し、自分でシャトルバスを手配し、なんとか間に合いました。めったにない事だとは思いますが、かなり焦りました。色々シミュレーションしておかないといけないですね。
Thank you for your patronage.
We sincerely apologize for the inconvenience caused during your trip.
Upon reviewing your reservation history, we discovered that a different date was mistakenly entered for your booking. We deeply regret the trouble this input error caused during your travels.
We take your feedback seriously and, together with the operating company, will strive to further improve our services. Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
ご利用ありがとうございます。
この度はせっかくのご旅行にもかかわらず、ご迷惑をおかけし 大変申し訳ございませんでした。
ご予約の履歴を確認いたしましたところ、誤って違うお日にちでご予約が入力されておりましたことが判明いたしました。
入力ミスにより、ご旅行中にご迷惑をおかけいたしましたこと、心よりお詫び申し上げます。
お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/01/22 |
| Activity Date: | 2018/01/02 |
Reviewed by: Ron
If you go to Hawaii you must see the Polynesian Cultural Centre. The last time I was here was 38 years ago. A lot has changed, but it is still a must see. The ambassador guided tour got us to each presentation at the appropriate time. There is a huge amount of information about the background of the Polynesian people. My wife and I were amazed by the Ha, Breath of Life show and we really enjoyed the prime rib and crab leg dinner.
There is no alcohol at the Polynesian Cultural Centre but one day without was probably good for us anyway.
| Rating: | |
|---|---|
| Packages: | Prime Rib Dining, Premium Show Seating & Guided Park Tour |
| Attended as: | Couples |
| Posted on: | 2018/01/22 |
| Activity Date: | 2018/01/19 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for joining our cruise. We are sorry that you were unable to observe any whales this time, but we are very pleased to hear that you enjoyed the view from the ship. Please do come back and challenge yourself again. All of our staff are looking forward to welcoming you back.
Star of Honolulu
この度は私共のクルーズにお越し頂き、誠に有難うございました。今回は鯨を観測いただく事ができず残念に思いますが、船からの景色をお楽しみ頂けました事、
大変嬉しく思います。是非またチャレンジしにいらして下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル