Speedi Shuttle Honolulu Airport Transportation Service / [Departure] Hotel to Airport - Shared Service
On time, most pleasant, and very helpful
Posted on: 2017/09/20
My experience with Veltra was as good as the last time I used them. The shuttle was at my location right on time. The driver helped me with my luggage, sped us to the airport safely and without a hitch. The music in the coach was "groovy" and it was a great ride right to my departure point.
Rating: | |||
---|---|---|---|
Attended as: | Solo Travelers | ||
Activity Date: | 2017/09/17 | ||
Was this comment helpful?
[Yes]
|
|||
See individual review |
Great going, not so returning
Posted on: 2015/08/01
My shuttle from HNL to my hotel was flawless. The bus was waiting for me when I had retrieved my luggage and the driver whisked me to my destination without a hitch. Hew as pleasant and accomodating. The shuttle was clean and comfortable. Glad it was air conditioned as the temperature was near 90 and so was the humidity!
So, that is the good news. The shuttle service was so good, I elected to use them for my return trip to the airport. A 4:30am pick up was arranged and I was there at the location and time as instructed. In my confirmation it instructed me to call the shuttle service if the shuttle did not arrive within 15 minutes past the pick up time. 20 minutes after that time, as no shuttle had arrived, I called. What I received was a recorded message that the office did not open until 8:00am and to call back at that time. What is wrong with that picture?
Fortunately, a cab was at the hotel. I hired him to take me to the airport ($40.00 plus tip) but I had no choice. That was not good.
However, to the credit of the shuttle service, when I arrived at my destination, I called their office and told them what happened. They apologized and said the driver was running late and missed the pick up time. They offered to (and did promptly) refund my shuttle fee.
I will give them another try on my next trip back to Hawaii but if my departure time is before their office opens, I think I will look for another way to get to the airport. Who needs that stress?
I hope this helps other travelers.
Rating: | |||
---|---|---|---|
Attended as: | Solo Travelers | ||
Activity Date: | 2015/07/12 | ||
Was this comment helpful?
[Yes]
|
|||
See individual review |