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Reviews by Mia
Last review on 2016/10/24
# of Reviews: 1

Tour guides ruined it

Posted on: 2016/10/24

Our tour guide was doing this tour for the first time and unfortunately it showed. He was nervous, didn't know where he was - or where we were - supposed to go so he had to doublecheck all the time, and when a tour guide is doing that, he also makes the tour participants nervous. Also, he was called to another tour in the middle of our tour and another tour guide came to take us from the Pearl Harbor Memorial to USS Missouri - more confusion!
We did the Bowfin first, then the Arizona memorial and after that USS Missouri and Pacific Aviation Museum. Timing could have been better - there was too little time for USS Missouri. On the other hand, the "sightseeing tour" at Honolulu is something that could be skipped since it's just a driveby and you really don't see much of the sights that way. Instead, you could use that time by extending the visit on USS Missouri.
The "guided tour" at USS Missouri was ridiculous - out of the 35 minute tour, the guide was telling about the ship for about 10 minutes and rest of the time was just waiting. Also, there was another guide with another group trailing us and both guides were talking almost at the same time, so it was pretty hard to even hear what our guide was saying. Had I known all this, I would have skipped the tour and toured the ship by myself, since there was way too little time for that after the so-called "tour".

Reply from activity provider

Warm Aloha Mia,

Thank you very much for taking the time to post your experience with us. We did speak with the activity provider and the tour guide has been guiding for more than a year.

We regret to hear that your experience at Pearl Harbor was not to your expectation. Your feedback has been shared with the activity provider to better serve future guests.

Mahalo Nui Loa,

VELTRA Customer Support

Rating: star
Attended as:Solo Travelers
Activity Date: 2016/10/02
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