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Reviews by Emi
Last review on 2016/06/20
# of Reviews: 1

The actual boat crew was great, the company's customer service not so much

Posted on: 2016/06/20

Veltra was great; thanks for working with me. However, since I wasn't given the company's phone number (955-FISH) on my voucher, I wasn't sure where exactly to check in. Also my voucher said check in at 11:45 and there was no one at the kiosk I suspected was the right one when I arrived a few minutes before the stated check in time. I called the local number on the voucher and connected with someone who was something of a grouch. I told him I wasn't sure I was in the right place and the response was "The signs are gigantic, 955-FISH, there is no way you could miss it" and his tone of voice implied I must be stupid or something for not finding it. I mentioned there was no one there and was told, "Well that's because you're twenty minutes early." "My voucher says 11:45." "You're twenty minutes early." Someone finally arrived at the kiosk at about 12:15. At least the on-board crew was not as rude. They were patient and helpful with my children and displayed an excellent sense of humor, and for those reasons I was able to overlook the fact they did not have enough food for everyone.

Rating: star
Attended as:Families
Activity Date: 2016/06/17
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