Makani Sunset Dinner Cruise

Posted on: 2017/09/13

We attended the dinner sunset cruise on Sunday September 10, 2017. Transportation is included at no additional cost. Our assigned time to ba at the pick up location was 3:40 for a 3:50 pick up. We were told to look for a black or silver Mercedes Sprinter Van. Many passed by with out stopping. As the time got later every van that flew past us just made us that more concerned that we may not get picked up. We were unstructured to call the Makani if there was any delay in transportation. When I called the recording said I was the third caller. When it finally said I was next and someone would be with me shortly, five minutes later it said they were experiencing high call volume and leave a message. I tried this a couple of times with no luck. Found out after the fact that they don't answer calls after hours so it does no good giving a number to customers. Around 4:10 a van came by. They had a small sign in the front window for Makani. The driver said he was just from a transportation company who gets called sometimes to pick up Makani guests. He received the call late which meant all the remaining guests would be that much later. We mad four stops on the way to the boat to pick up additional passengers and each was more upset than the previous. Makani should contact passenger and let them know that the transportation is running late or have someone answering the phone.

The weather was a little rainy but it was still. Ice to get out on the water. We still had a nice time and the sunset pics were okay. You can't control the weather. The food served was actually really good. Teriyaki chicken, rice, egg rolls, veggies, etc. cookies for dessert. Beers were $6. Other boats included alcohol for around the same price fare but didn't have availability last minute. When we saw the boats that we called which didn't have availability they looked over full. All in all it was a good experience.