All Reviews for Wheelchair Accessible

When I arrive in Hawaii and head to Waikiki, I always book the shuttle bus from Roberts.

This time, it seemed that Honolulu International Airport was crowded, and we had to circle once, causing a delay of about 30 minutes. However, as soon as I exited, the staff guided me, and I was able to board the shuttle bus without much wait.
I think they are able to respond flexibly even if flights are delayed because there are many customers.
The prices are reasonable as well.

I would like to use this service again.

ハワイへ到着し、ワイキキへ行く際は、いつもRobertsのシャトルバスを予約しています。

今回は、ホノルル国際空港が混雑していたようで一回旋回し、到着が30分間程遅れましたが、出口を出るとすぐ係員の方が案内してくれ、それほど待たずにシャトルバスに乗れました。
利用客が多いから、例えフライトが遅れても柔軟に対応していただけるのだと思います。
料金もリーズナブルです。

また、リピートしたいです。

Arizona was an experience, I am so thankful I got to do this while I was here.

I appreciate that you were informed in advance about my mother being in a wheelchair and that you accommodated us. However, there were some delays due to possibly exceeding the capacity, such as having to transfer buses and needing assistance with the lift for the wheelchair, which caused some frustration among the other passengers. It made for a somewhat uncomfortable situation during the ride to the hotel. I wonder if it would have been helpful to explain the situation to the other passengers?

母が車いすであるこをと事前に連絡しご了承いただき対応いただけて感謝しています。
ただ定員オーバーなのかバスの乗り換えがあったり、車いすをリフトで上げてもらったりと時間を要し、同乗のお客様が怒って不快感をあらわにされていました。
ホテルまでの乗車中少し居づらい状況でした。
他のお客様に状況のご説明があれば良かったのかな？と思いました

I highly recommend this tour. Anyone who has an interest in history will enjoy it. It was moving standing above the Arizona where World War II started and on the Missouri where the surrender agreement was signed. The tour guide was very knowledgeable and professional.

One of the most memorable things we have ever experienced. I genuinely felt like family! We will recommend this to everyone we know!

After the airplane arrived in Honolulu, we had to stay on the ground for about 30 minutes due to a medical emergency on board, which delayed our exit. While I was a bit worried, I made my way to the group exit and looked for the Roberts Hawaii desk. Fortunately, a staff member was waiting with a sign displaying our names, which made it easy to find them. They handed us our tickets right there and explained the shuttle bus departure location and number, allowing us to move smoothly without getting lost.

Additionally, I accidentally left my luggage at the shuttle waiting area when I boarded the bus, but the staff member kindly brought it to the bus for me, and I couldn't be more grateful. It was truly a lifesaver. Thank you very much!

飛行機がホノルルに到着後、機内で急病人発生のため、30分ほど駐機したままになったため、出場が予定よりも遅くなってしまいました。
大丈夫かなと思いつつ、団体出口に出て、ロバーツハワイの受付を探そうとしたら、係の方が名前を掲げて待って下さってて、わかりやすくて助かりました。
受付票もその場で渡して、シャトルバス発着場所や番号も説明してくださったので、迷わずスムーズに行動できました。
あと、シャトルの待合場所に荷物を忘れたままバスに乗り込んでしまったのですが、係の方がバスまで持ってきて下さり、感謝しかないです。
本当に助かりました。
ありがとうございました。

Hotel to airport upon returning home. The hotel pickup was right on time, which was a relief. When asked about the airline during boarding, I answered Hawaiian Airlines, but I was dropped off at the first terminal for flights to Kona, even though flights to Japan are at the second terminal. I was able to move shortly after, but I was filled with anxiety and sweating profusely.

帰国時のホテル→空港。ホテルの迎えは時間ピッタリでホッとひと安心。乗車時、エアーラインは？ときかれたので、ハワイアンエアーと答えたら、JAPAN行きは第二ターミナルなのに、Kona行きなどの第一ターミナルで降ろされた。程なく移動できたけれど不安満載で大汗だった。

I was a bit anxious because I arrived more than 15 minutes late. I called the number listed on the voucher that said to call if I was more than 15 minutes late, but it went to voicemail. I was worried since it was an early morning flight, but I made it in time.

予定時間より15分以上遅れて到着だったので少し焦りました。
15分以上遅れた場合は電話して下さい、とバウチャーに書いてある所に電話しましたが留守番でした。
朝早いフライトだったので心配しましたが間に合いました。

No USS Arizona, it seems like it is getting hard to get the tickets the companies were saying, rest was great though!

The tour was great. Our tour guy Big Tony made it exceptionally great. He was fun and very informative. He made us feel welcomed and was very enthusiastic about sharing his knowledge of the island. He made sure we were comfortable and went out of his way to even take pictures for us. I would definitely recommend this tour and hopefully you get Big Tony.

I was told there was no reservation for the pickup time and location. The transfer from the airport to the hotel was smooth. I also gave a generous tip. On the return pickup, the Roberts car arrived 8 minutes late. When I showed the voucher and tried to get in, I was told there was no reservation, and they gestured for the next car. After repeatedly showing the voucher and asking if they had contacted the main office, I was finally allowed to board, but about 5 minutes had passed during that time. Everything had been smooth until the end, so I was a bit disappointed by the last-minute mishap.

ピックアップの時間　場所で予約がないといわれた
空港から　ホテルの時はスムーズに移動
チップも多めに渡した。
帰りのピックアップの時間に８分遅れロバーツの車が停車
バウチャーを見せ乗り込もうとしたら、予約がないといわれ
次の車ではというジェスチャー
何度も繰り返し　バウチャーを見せ、　本部に問い合わせたのか
乗車させてもらった、　少しの間その間　５分くらい経過
今までスムーズだったのが最後に不手際があり少しがっかり

I was a bit anxious because I arrived slightly later than the pickup time, but the driver spoke Japanese and was very kind, which was a great help. The Waikele Outlet was almost fully open, and I had a wonderful time there.

ピックアップ時間より若干遅れて来たので、少し不安になりましたが、日本語が話せるドライバーさんで、凄く親切で助かりますました。ワイケレアウトレットもほぼほぼオープンしていて十分楽しめました。

We use Robert's every time we come to Honolulu. They never disappoint. The driver was very courteous. Thank you very much!

Porbably could have seen a bit more if I had more time.

Kinda felt lke the tour wasn't as great without Arizona.

Driver/ Tour Guide was great. Knew his route and the points of interest.
Cannot say the excursion was what we expected. We did not get to see the Arizona even though we saw it in 2017, because the lines were too long. we were not told when we booked the excursion that the docks would be in repair. Apparently its omnly about the money. No service involved. We were told the Military was running the ticket sales. So, we booked this several months in advance and were told the tickets were purchased the day before. Great service. Again all about money with no delivery.

The Honolulu part was fine.

Would not recommend unless you are going to be upfront with the customer.

First, want to acknowledge our awesome tour guide. His name was Garfield. This guy was full of information and his instructions were spot on. I have so much to say about this day. To me it was a little overwhelming all that we saw in such a short time. Between the Bowfin submarine tour, it's museum, the USS Arizona Memorial was spectacular and awe inspiring. The aviation museum was my favorite since I am an aviation buff. All the planes in various states of repair and some that were riddled with bullet holes was incredible. The Battleship Missouri was quite a sight to see. I wish I returned to spend more time to explore. This day was full of sights and emotion. Worth the price of admission for sure. Thank you again Garfield.

Well, we didn't start off on time due to an unavoidable traffic issue. Once Juicy showed up the trip began and he kept us rolling in the aisles with funny stories and excellent information about the sights. Did I mention that Juicy made up for arriving late? Each stop was awesome and he went out of his way to make it just that much more special. The lunch was some yet delicious. I feel bad because I actually forgot his real name. The only name we got familiar with was Juicy. What a sweet and funny man. I really connected with him. Glad we took this tour.

I changed my initial reservation and received a confirmation email and voucher, but on the day of the service, the shuttle did not arrive even after 10 minutes. After waiting for 15 minutes, I had the hotel staff call for me. After about 30 minutes of conversation, they finally arranged for it. In the end, the shuttle arrived an hour late. I was able to check in and make my flight, but I will think twice about using this service in the future.

当初の予約を変更し、確認のメールもバウチャーも届いていたのですが、当日は10分経っても来ず、15分待ってホテルの人に電話してもらいました。30分ほど話してもらってやっと手配してもらえることになりました。結局1時間遅れでシャトルバスが来ました。チェックイン、フライトには間に合いましたが、今後の利用は少し考えてしまいます。

The airport desk was also prominent, and the participants' names were written and posted, so it was easy to identify. The bus arrived quickly, and we were able to go to the hotel without any waiting time.

空港のデスクも目立ってて、参加者の名前が書いて貼ってあったのですぐにわかりました。バスもすぐに来て待ち時間なくホテルへ行くことができました。

I had a hard time finding the reception area. The location had changed due to COVID. If there were a larger sign and information in Japanese, it would have been easier to navigate.

受付場所がわからなくて､苦労した。
コロナで場所が変わっていた。
もう少し､大きな看板と日本語の案内があると､迷わずにすみそうです。

Amazing service, fast efficient and convenient
Highly recommend

Arrived safely in Honolulu.
Immediately opened the reservation screen and took the waiting bus straight to the hotel!
No time wasted, heading to Waikiki.
Comfortable in the air-conditioned bus!
I always rely on this transportation service.
I can enjoy Hawaii with peace of mind.

無事ホノルル到着。
すぐ、予約してある画面を開き、待機しているバスで、ホテルへ直行！
時間のロスなく、ワイキキへ。
冷房がらきいたバスで、快適！
毎回、こちらに送迎を頼んでます。
安心して、ハワイを楽しめます。

First of all our tour guide Humu Humu was so cool! It was very interesting to hear his stories about the culture, his life background, and the history of the island. Pearl Harbor was absolutely beautiful and must be done if it's your first time in Oahu. The views there were very scenic and emotional. I would definitely do it again if I come back!

Firstly our open top tour bus turned up on time and we was warmly welcomed by our host Nani Popolo ( a real gem ) .
He gave us the good news straight away , that we had tickets for the Arizona memorial ( no stand by queue's for us ) .
Nani gave us in depth information throughout the day and was always on hand for photo's etc . His humour and song covered the many different age groups and genre's aboard.
The Arizona , Missouri and Oklahoma sites were all as memorizing as each other , in their own different ways .
This trip was a bucket list item for my 65th birthday , we travelled from the UK for it . Our tour was worth every penny .

I used the shuttle bus from the hotel to the airport on May 9, 2022. The shuttle bus arrived at the hotel (Sheraton Princess Kaiulani Hotel) almost on time. Saying goodbye to the city of Waikiki, we headed to the airport. It's reasonable and convenient.

２０２２年５月９日にホテルから空港まで利用しました。
シャトルバスはホテル（シェラトン・プリンセスカイウラニ ホテル）にはほぼ時間通りに到着。
ワイキキの街に別れを惜しみつつ空港へ。
リーズナブルで便利です。

I used the service from the airport to the hotel on April 30, 2022.
As soon as you exit through the group exit, there is a counter for check-in.
They also spoke Japanese.
We departed with about ten people on board.
We were the only Japanese, and no one else was wearing a mask.
We were staying at the Moana Surfrider Hotel, but we stopped at about five hotels in Waikiki before arriving at our hotel later on.
In our case, it wasn't a rushed trip, but if you're short on time, a taxi would definitely be the way to go.

２０２２年４月３０日に空港からホテルまで利用しました。
団体用出口から出るとすぐにカウンターがあり、チェックインします。
日本語も通じました。
約１０名を乗せて出発。
日本人は私達だけで、他にマスクをつけている人は誰もいませんでした。
私達はモアナサーフライダーホテルに宿泊だったのですが、
ワイキキのホテルを５件ほど廻って、同ホテルには後のほうで到着。
私達の場合は急ぐ旅ではなかったのですが、
時間に余裕がない場合は、やはりタクシーになりますね。

We did a whole island, 8 hr tour of Oahu with Ciso! We was the best! He made the day so wonderful. He is well informed and each stop was great! I’d take any tour he does again! He made the entire bus laugh! Thank you Ciso for a great day! Mahalo!

I have used this service many times, but once again, they did not come to pick me up on time. After waiting for 10 minutes, I called, and in the end, we departed 20 minutes late.

They have only arrived on time for me once.

Every time is filled with anxiety, so I can't really recommend it.

今まで何回も利用させていただきましたか、やはり今回も時間通りにPick upしに来てもらえず、10分過ぎても来ないので電話をし、結局20分後に出発になりました。

今まで時間通りに迎えに来てもらえたのは、1回だけです。

毎回ハラハラドキドキなので、余りお勧め出来ません。

Didn't secure arizona tickets, and then the tour was cut short giving me less than at pearl harbor.