All Reviews for Wheelchair Accessible

A fantastic representation to this event of the past. An opportunity to pay your respects to those who lost their lives.

Overall, this is an excellent option for anyone wanting an easy, affordable, and meaningful visit to Pearl Harbor.

This was a very memorable and educational experience as well as emotional and meaningful, and we appreciated learning more about the history surrounding Pearl Harbor.

Highly recommend for anyone wanting to see the highlights of Oahu without the stress of driving as this was an excellent way to experience the island’s beauty, culture, and local spots all in one day.

Visiting the Arizona Memorial was very moving and educational, and the guides shared a lot of interesting history throughout the tour

I used the shuttle service on April 29, 2026. The pickup was a bit late, but I was glad to arrive at the airport safely. Thank you very much.

2026年4月29日に送迎サービスを利用しました。少し遅れてのピックアップでしたが無事、空港に着くことができてよかったです。ありがとうございました。

There was a charity walk in Waikiki, and there were some road closures, but you arrived earlier than the pickup time. We arrived at the airport smoothly as well. I will use your service again.

ワイキキではチャリティーウォーキングをしていて通行止めとかありましたが、ピックアップ時間より早く来ていただいてました。空港までもスムーズに到着しました。また、利用させていただきます。

My experience was just okay.It was very hard navigating and trying to find the pickup location. Probably will not use them again.

I was given the wrong pick up time on my return trip to the airport. That was unfortunate, but what was worse, was the response. On calling Roberts, I was told that refunding was my problem, and I would need to pursue it personally with Veltra.Fortunately, Veltra was quite polite and prompt, and they took care of the problem.

It was an honor and a privilege to experience the tour of Pearl Harbor, USS Arizona, and USS Missouri. Much of the other areas seen were just site seeing. Honolulu was fine but I would like to have seen less of Honolulu and more of Pearl Harbor.

I went to the shuttle at the airport. Asked the people at the desk. How to find Robert’s shuttle . They explained we’re to go . Then shuttle was there on time . Perfect and took us to the hotel. Thank you

The communication was excellant and the driver waited patiently for almost an hour when our late night flight was delayed. So nice to be have him waiting at that hour of the night. We felt safe and cared for.

Friendly host greeted us at the baggage claim. Driver was enthusiastic, friendly and funny.

Short and sweet while you get a preset ticket to Arizona which is awesome.

Convenient, and the driver was a good chat on the island.

The main grounds of the park have so many different areas to check out, the day is certainly filled with information of all that happened that day!

I use this every year when staying in Hawaii. Since my children are still small, it's very convenient and helpful to go directly from the hotel.

毎年ハワイ滞在の際に利用しています。子供がまだ小さいので、ホテルから直行なので非常に楽で助かります。

Upon arriving in Hawaii, I always use Roberts Hawaii 🌈 for transportation to the hotel. I've seen various options online like buses and Uber recently, but in the end, I always choose Roberts Hawaii. It's a matter of familiarity and comfort.

ハワイに到着してホテル迄の移動は、いつもロバーツハワイ🌈
バスやUberとか、最近色々ネットで見ますが、結局ロバーツハワイにお願いします。
慣れと言うか、安心ですから。

Our guide was very knowledgable and entertaining. Our experience was well worth the cost. I would highly recommend.

It says it starts at five but the activity start maybe an hour earlier but still give yourself some time to go to the waterfall for about three hours and an hour to get ready there

Initially, we received a numbered ticket, but I thought there might be a specific order for sending guests to their hotels. It was a bit frustrating to see people with later numbers being called first and getting into the cars.

Additionally, it seemed that our number was overlooked on the list, and we weren't called for a long time. After waiting and getting anxious, we had to inform the staff of our number, and they desperately apologized, saying our number had been missed.

I felt that a considerable amount of time (about an hour) was wasted after arriving at the airport, which was disappointing.

初めに整理番号を貰ったのですが、送るホテルの順番もあるかと思いますが、自分たちよりあとの番号の人たちが先に呼ばれ車に乗って行くのはちょっと…と思いました。
また私たちの番号はリストからもれていたようでいつまで経っても呼ばれず、しびれを切らしてこちらからスタッフに番号を伝えると、番号がもれてたとのことで必死に謝っていました。
空港に着いてからかなりの時間(1時間程)無駄になったと思い、残念でした。

I arrived 15 minutes early for the meeting time and waited, but even after 15 minutes had passed, the pickup car did not arrive. When I contacted the company, they said it was heading to a different hotel. After about 5 more minutes, the car finally arrived. Although they said there was plenty of time before boarding, I felt anxious.

集合時間15分前に行って待っていましたが、時間15分経っても迎えの車が来ず、会社に連絡したら違うホテルに向かってしまったと。
その後5分くらいしてからやっと車が到着。
搭乗時間には余裕があるとは言うものの不安にかられました。

Along Pearl Harbor, we enjoyed the stop at Punchbowl Cemetery, and the city tour of Honolulu highlighted key sites

Shared meaningful historical context about the USS Arizona, Pearl Harbor, and Hawaii’s royal history.

The 9:45 AM departure worked well, with clear instructions and enough time to explore at our own pace.

This early-morning Pearl Harbor shuttle was a great value and very well organized.

The reservation notification did not specify a concrete pickup time, stating only, "We have arranged for you to match your flight arrival time. Please come to the designated location." The specified pickup location was "Roberts Hawaii KIOSK."

However, after arriving at the airport and searching for the KIOSK as instructed, I could not find it. Since it mentioned, "If you cannot find it, please contact the dispatch hotline," I inquired in English. The representative explained how to get to the meeting point and mentioned, "There will be staff wearing yellow aloha shirts," but upon arrival, there were no staff members in sight.

When I called the hotline again, I was just repeated the same explanation. After requesting to speak to a different representative and explaining the situation, I finally received the instruction, "The driver is on their way, so please wait there." It turned out that the staff had not even arrived yet.

I continued to wait in an empty area until the driver finally arrived. However, this time, they did not assist with loading or unloading the luggage at all, and we had to load all the suitcases ourselves. Once we finished loading, I thought we could finally depart, but the vehicle showed no signs of moving. When I asked, "Are you waiting for other passengers?" the only response I got was, "I don’t know," with no further explanation. Meaningless time just passed by.

The driver was later seen talking on the phone with someone who seemed to be staff, and it became vaguely clear that there were other passengers, but there was no explanation from their side. After a while, two groups of passengers finally boarded, and we departed. Notably, those two groups of international passengers also had to load their luggage themselves without any assistance.

The prior explanations were often misleading, and the hotline's explanations on the day were unhelpful. The driver's attitude was quite careless, so I have no intention of using this service again, nor would I recommend it to anyone.

予約通知には具体的なピックアップ時間の記載がなく、「フライト到着時間に合わせてお手配いたしました。指定場所にお越しください。」の記載。指定されたピックアップ場所は「ロバーツハワイのKIOSK」でした。

しかし、空港到着後に案内どおりKIOSKを探しても見つからず。
「見つからない場合はディスパッチホットラインへ」とのことだったため、英語で問い合わせを実施。担当者から集合場所までの行き方を説明され、「黄色のアロハシャツを着たスタッフがいる」と案内されたものの、到着してもスタッフの姿はどこにもありませんでした。
再度ホットラインへ電話すると、同じ説明を繰り返されるばかり。担当者を変えてもらい状況を説明したところ、ようやく「ドライバーが今向かっているので、その場で待つように」との指示。つまり、そもそもスタッフ自体がまだ来ていなかったことが判明しました。

何もない場所でひたすら待ち続け、ようやくドライバーが到着。
ところが今度は、荷物の積み下ろしを一切手伝ってくれず、スーツケースはすべて自分たちで積み込むことに。
積み込みが終わり、ようやく出発かと思いきや、車は一向に動く気配なし。
「他の乗客を待っているのか」と尋ねても、返ってきたのは「I don’t know」の一言だけで、状況説明もなし。意味のわからない時間がただ過ぎていきました。

ドライバーの方がその後スタッフと思しき人と電話をしており、他にも乗客がいそうであることがうっすら判明したものの、あちらからの説明はなし。
しばらくしてようやく2組の乗客が乗り込み、出発。
なお、その2組の海外の方々も同様に荷物を運んでもらえず、自分たちで積み込みをしていました。

事前の説明はミスリードになるところが多く
当日ホットラインでの説明も不親切。
ドライバーの方の対応もかなり雑だったので私は二度と使おうと思えませんでしたし、だれにもお勧めできません。

After arriving, I contacted dispatch and received a vehicle within about 5-10 minutes. However, there was a long wait for other passengers, so it took a total of about 30 minutes before we departed for the hotel. That said, I was satisfied overall because I was taken to the hotel, and once we left, the ride was quite smooth.

到着後ディスパッチの連絡をしたところ5-10分ほどで配車いただきました。ただ他の乗客待ちが長かったため、ホテルへ向けて出発するまでトータル30分ほどかかりました。ただホテルまで送ってもらえ、出発後はかなりスムーズでしたので全体的には満足です。

I boarded alone from Halepuna Waikiki. The driver spoke only English. The other passengers were also from overseas, and I was the only Japanese person. The driver checked the list of passengers and confirmed the flight and terminal before departing, which made me feel at ease. When getting off, the driver kindly announced our stop and assisted with loading and unloading luggage, allowing me to use the service comfortably and with peace of mind!

1人で、ハレプナワイキキから乗車しました。
運転手さんは全て英語です。
他の乗客も海外の方で、日本人は私だけでした。
運転手さんが、お持ちのリストと、乗客に対して乗る飛行機とターミナルを確認してから出発だったので安心して乗っていられました。降りる時も丁寧にお声がけ、荷物の載せ下ろしのサポートがあり
安心して気持ちよく利用できました！

The driver was very helpful. We weren't sure of the pick up location and he helped us by calling the company and we were able to tag along after being verified. He went above and beyond.