All Reviews for Wheelchair Accessible

The shuttle from Waikiki made getting to Pearl Harbor stress-free. Of course this is a must-see for history lovers alike!

I was scheduled to fly with Hawaiian Airlines, but I missed my stop at the airport and had the driver take another round. I apologize for the inconvenience, and thank you very much.

ハワイアン航空に乗る予定でしたが、着いた空港で下車し損ない、ドライバーの方にもう1周していただきました。お手数お掛けいたしました、ありがとうございました

I have been frequently staying at a condominium (which is not used for tours, but is located in Waikiki) where the HIS shuttle does not go, so I use this service instead. Upon exiting the airport, there is a reception desk diagonally to the left where they can assist you in Japanese, so there are no issues. You ask at the reception for the column number where the shuttle is waiting, then move to that spot for another check-in. The shuttle driver only speaks English, but once you mention the hotel name, you just need to get off, so it shouldn't be a problem. Honestly, I wouldn't personally call it a "bargain" price, but since it's closer than the Uber pickup area and you can sit comfortably, I consider it acceptable.

最近常宿にしているコンドミニアム（ツアーで使われないところですがワイキキ内）にHISのシャトルは行ってくれないのでこちらを利用しています。空港出口を出て左斜め前に受付があり日本語で対応してもらえるので問題ナシ。受付でシャトルが待機する柱の番号を聞いてそこまで移動、そこで再度受付です。シャトルのドライバーさんは英語オンリーですがホテルの名前を言われたら降りるだけなので問題ないでしょう。正直個人的には｢格安｣とは言えない価格ですがuberの乗り場より近いところで乗れるしゆったり座って行けるのでまぁ良しとします。

Comfortable transportation and made this day stress-free allowing us to see everything we wanted!

This tour was both powerful and informative. Visiting the Pearl Harbor Visitor Center and taking the boat ride to the Arizona Memorial was such a moving experience!

This tour was a meaningful and well-organized experience. Visiting the Pearl Harbor Visitor Center and the Arizona Memorial was deeply moving, and the Punchbowl National Cemetery stop was a respectful stop en route.

My son and I both thoroughly enjoyed the tour and found the staff and guides friendly, interesting and helpful. The only disappointment was that, at the end of the tour, we could have been given more time to tour the USS Missouri.

After pushing the luggage on the cart and exiting through the personal exit, there is a staff member in a yellow aloha shirt right there, and it's fine to just tell them your name. After sitting down, within about 10 minutes, the bus arrives right in front of you. The driver will lift and store your large suitcase, making it easy even for women. Since it stops at hotels in Waikiki, you can get off right in front, which is really helpful. I definitely want to use this service again next time.

カートに乗せた荷物を押して、個人出口を出ると、すぐそこに黄色いアロハの
係りの方がいて、名前を伝えればOK。
椅子に座って、待つこと１０分ぐらいで、バスがすぐ前に着きます。
大きなスーツケースは、ドライバーさんが持ち上げて収納してくれるので、
女性でも楽々。ワイキキのホテルを回ってくれるので、すぐ前で降りられて
本当に助かります。ぜひまた次回も利用したいと思います。

I arrived at the airport on a night flight, and the pickup was at Terminal 2 (Hawaiian Airlines is at a different terminal). I was a bit confused about the location, but I found it without any issues. Since I was alone, I had to arrange for a taxi, but it turned out to be good because I was able to get home quickly.

夜の便で空港に着いたので、ピックアップがターミナル2でした(ハワイアン航空は別ターミナル)場所か分からず少し混乱しましたが、無事に発見。
1人だったのでタクシー手配になってました、早く帰る事ができて結果的によかったかも

We are visiting from Australia and very impressed with the service and quality of this tour. Bus driver was hilarious, he had all the Dad jokes and was very informative. The Pearl Harbor Tour was both informative and respectful. Plus we received a delicious lunch. Bus was very comfortable and clean and on time. Would definitely recommend.

I used it for the first time, and the reception desk and bus boarding location outside the arrival terminal were easy to find. Additionally, it stops at major hotels in Waikiki, and in my case, I was able to get off right in front of my hotel, which was very helpful. I especially recommend it for solo travelers, considering the price as well.

初めて利用しましたが、到着ターミナル外の受付デスク及びバス乗車場所も分かりやすかったです。また、ワイキキでも主要ホテルに停車し、私の場合は宿泊ホテル前で下車できたので助かりました。特に一人旅の場合は、値段も含めお勧めです。

We all had such a great experience on the tour. Staff were absolutely awesome. Views were stunning!

This is absolutely a bucket list trip that everyone should take. It’s an amazing place with the USS Arizona Memorial and the tragedy of WWII. Finishing with the USS Missouri.

The hospitality was amazing and the food was great! Worth every penny!

I arrived at the airport feeling jet-lagged, and the first encounter after leaving the airport was with this shuttle bus. The passengers waiting to board are gathered in one place, and staff call out names for boarding the shuttle bus in order. At this point, I wonder if taking a taxi or an Uber would have been better. However, the low cost of the shuttle bus is certainly appreciated. The distance between the airport and Waikiki is quite significant. If there’s no traffic, it takes about 30 minutes, but on some days it can take close to an hour. There are frequent bumps in the seats, so those with back pain should be cautious.

時差ボケの中　空港に着きましたが　空港から出て最初の出会いがこのシャトルバスです　　乗車予定の人たちは1ヶ所に集められスタッフに名前を呼ばれて順番にシャトルバスに乗り込みます　ここで思うことはタクシーが良かったかウーバーが良かったかです　しかし金額が安いシャトルバスはやはりありがたいです　空港とワイキキはけっこう距離があります　渋滞がなければ30分くらいですが　日によって1時間近くかかることもあります　座席ではバウンドすることが度々あるので腰痛の方は注意が必要です

The airport and Waikiki are quite far apart. Taking a taxi or Uber can be expensive. This shuttle bus arrives on time and gets you to the airport with plenty of time to spare. Once you arrive at the airport, you have enough time to rest and buy souvenirs. And above all, the price is very reasonable. I find it very convenient and am grateful for it. However, I'm not sure if it's due to the suspension or the road conditions, but the seats bounce quite a bit in all directions. The ride is not very comfortable.

空港とワイキキはけっこう距離があります　タクシーやウーバーだと金額が高いです　このシャトルバスは時間通りに迎えに来てくれて余裕をもって空港に着きます　空港に着いてから休息やお土産を買う時間は十分あります　そして何より金額が安いです　たいへん便利で感謝しております　ただサスペンションのせいか　道路事情のせいかわかりませんが　けっこう座席で上下左右にバウンドします　乗り心地はあまり良いものではありません

I traveled from Kona on the Big Island to Honolulu and used it from the domestic terminal to my hotel. There was a sudden downpour, which caused traffic and took longer than expected. It was a bit cold inside the car.

ハワイ島コナからホノルルへ移動し
国内ターミナルからホテルまで利用しました
突然の大雨で渋滞し予定より時間かかりました
ちょっと車内が寒かったです

As soon as I arrived at the airport, my reservation was confirmed, and I was able to move smoothly. I would like to use this service again next time. Thank you very much.

空港に着いたら、すぐに予約が確認がとれ、スムーズに移動できました。
次回も利用したいと思います。
ありがとうございました。

I had to move from Terminal 3 to Terminal 1 after arriving from Molokai Island, and I needed to find Roberts. Although I got off at Terminal 1 using the shuttle pass, it was different from where I boarded, and I wandered around the terminal. Fortunately, I found the Roberts limousine bus, and I was relieved by their kind assistance, but I would have been stressed without the limousine pass. It would be helpful if you could provide the location of the counter on a map in advance. It's hard to understand just from text, and calling can be difficult, so specifying the location would make things smoother.

モロカイ島からの移動でターミナル3からターミナル1に移動して、ロバーツをみつけなくてはなりません。巡回パスでターミナル1で降りたものの、行きに乗った場所とことなり、ターミナルのなかでウロチョロしました。たまたまロバーツのリムジンバスをみつけて、親切に対応して頂きまして安心しましたが、リムジンパスがなかったら焦りました。カウンターの場所とか、あらかじめMAPで教えていただけるとありがたい。文章だけではよくわからないし、コールもし難いので、場所を指定してくれた方がスムーズです。

Our guide was the best person we met throughout all the islands. He made this tour so personal and special, and was great overall.

What a top-tier luau in a beautiful setting at Waimea Valley! Highly recommended

This flight was most certainly an unforgettable experience and one of the highlights of our Hawaii trip.

The tour was well-organized, with enough time at each site to explore and reflect.

The transportation from the hotel to the airport was quite delayed. The email mentioned that if the delay was over 5 minutes, I should call, so I made a call after about 7 minutes had passed. At that time, I was told that they would arrive in 5 to 7 minutes, so I waited, but no one came, so I called again. This time, I was told they would arrive in about 10 minutes, and after hanging up, they finally arrived 35 minutes later than scheduled. I was a bit anxious while waiting.

帰りのホテルから空港までの便が大分遅れました。
メールには5分以上遅れた場合には電話をするようにとの記述がありましたので、7分ほど過ぎた時に電話を致しました、その折には5分から7分で到着するとの返事で待っておりましたが、迎は来ませんのでもう一度電話を致しました。
今度は10分ほどで到着しますとの事で電話を切りましたが、結局予定より35分遅れで到着でした。少しヤキモキして待っておりました。

I had plenty of time before my flight, but perhaps because it was Saturday, the hotel pickup was quite late, which made me anxious. The driver didn't offer any words of apology. I was a bit disappointed since the driver from the tour the day before was much better.

飛行機までの時間は余裕があったが、土曜日だったせいかホテルへの迎えがかなり遅れて、不安になった。運転手からは何も謝罪の言葉はなかった。前日のツアーの運転手が良かったので少しガッカリ。

I requested a pickup for my return. They kindly communicated the pickup location and time. Just to be sure, I confirmed with the hotel staff. Unlike with a rental car, I was able to make good use of the morning hours. They arrived right on time in front of the hotel. A strong and beautiful female driver lifted my heavy suitcase without any sign of annoyance. Since my flight was in the afternoon, they made sure I arrived with enough time to relax in the lounge. Of course, since it was a personally good service, I gave a tip. I plan to use this service again when I’m not renting a car.

帰りのお迎えをお願いしました。ピックアップの場所ですと時間も丁寧にご連絡がございました。念の為ホテルのスタッフに確認していました。レンタカーと違い午前中の時間も有効に使えました。
時間通りにホテルの前まできてくださいました。
重たいスーツケースを嫌なこと顔せずに力持ちの美人で素敵な女性ドライバーが
もちあげてくださいました。
フライトも午後便でしたのでいくつかの航空会社をまわっていきましたが
ラウンジでゆっくりできる余裕の時間に到着できるよう配慮されていました。
もちろん個人的に良いサービスでしたのでチップはお渡しいたしました。
レンタカー以外の時はまた利用しようと思いました。

On this trip to Hawaii, I used Zipair. They arrive at Honolulu Airport earlier than other airlines, and Roberts had a perfect reception system in place.

When you exit the airport's group gate, there are Roberts staff members in yellow uniforms. When you tell them your name and destination, they already have your information on record and will inform you of your next destination.

As I was enjoying the warmth of Hawaii after a long time, the shuttle bus arrived. It's great that they pick you up without much waiting.

The ride from the airport to the hotel also passes by other customers' hotels. They call out each one, so there's no worry about getting off at the wrong stop. When I got off the bus, my hotel was right in front of me. I gave a tip and took my luggage to part ways.

Honolulu Airport is quite far from Waikiki, so I always appreciate the shuttle service! Thank you!

今回のハワイ渡航ではzipエアさんを利用しました。他の航空会社さんより早めにホノルル空港に着くのですが、ロバーツさんは受け入れ体制バッチリでした。

空港の団体ゲート口を出ると、黄色の服を着たロバーツのスタッフさんがいらっしゃいます。名前と行き先を告げると、もう記録があるのでわかってもらえ、次の行き先を教えてくれます。
久々のハワイの暑さを楽しんでいたら、送迎バスがやってきました。あまり待つことなくお迎えいただけるのはありがたいです。

空港からホテルまでは、他のお客様のホテルも通ります。一つずつ呼んでくれるので、降り間違いもないのが安心します。バスを降りたら目の前が私のホテルでした。チップをお渡しし、荷物を持って解散です。

ホノルル空港はワイキキから距離があるので、毎度送迎には助かっています！ありがとうございました！

I ask for this every time, but it's convenient, cost-effective, and I can move to the hotel with peace of mind. I think the number of people is just right, as I don't like having too many.

毎回お願いしているのですが、便利でコストも良く安心してホテルまで移動できます。
人数が多すぎるのも嫌なので丁度良い人数かと思います。

Bus driver was really safe as well as friendly. We had more than enough time to explore the park and got some extra Waikiki history, all was well!

Easy way to schedule a Pearl Harbor tour with Arizona inclusion.